Have your manager to tell the truth to customers. I was told I would get a new truck. Of course, I have never expected a brand new truck but at least a track with a reasonable number of miles , working very well. I expected nothing less from UHAUL, as I was led to believe by the manager (Michael). I receive, instead a +124.000 miles with a lot of noise filtering through the driver's door and a less of perfect steering wheel system.Joaquin P.
Customer Reviews for U-Haul Moving & Storage of Clairemont Mesa
San Diego, CA 92111
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The clerk I worked with was great.Greg L.
Customer did not leave a comment.wanda y. | First Impressions
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Helene L.
This is a great u-haul location. They have quite a bit of inventory and staff is friendly and capable.David M.
Was quite literally the easiest thing ever! And I don't think anything is easy.shaula H.
Customer did not leave a comment.Ocie M.
Customer service could be improved. Agent was not helpful, patient, or attentive.shen h. | First Impressions
Excellent, efficient. Manager, Gina is truly a professional. Thank you.Deborah P.
Customer did not leave a comment.angie m. | Online Move In
Customer did not leave a comment.John R.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.Keith L. | First Impressions
Customer did not leave a comment.DMITRI T.
Customer did not leave a comment.edgar H.
I suggest that Rikerâ€˜s sensitivity training on how to treat customers. That's very shocking that a general manager will treat a customer that way. I don't know if it had anything to do with me being African-American.Bridgette D.
Customer did not leave a comment.Donald H.
Fast friendly staff had us checked out in a snap and even made a last minute change to the truck size.Paul B.
Check-in and check-out was super quick, associates were nice!Drew W.
They took care of me real good. Will come back.Juan G.
Staff is really pleasant and nice Miss Crystal the manager is awesome and a great person. Will be back to do business with the company property Love the cleanest and the environment of the property. Left cubic storage on Aero drive because of the employee management very unprofessional. Very rude and like threaten tenants. Also had a broken door for months that wasn't securing our property but charging a higher rate for rent.CANDICE C. | Overall Experience
Customer did not leave a comment.severa C.
Customer did not leave a comment.Anne Y.
Great place in center of San Diego to use to move.George M.
The lady at the front was good. She knew what to do and got things done. My checkout time was quick and I was on my way.Brett D.
Great service great staff and friendly! Highly recommend this place!samir s. | Overall Experience
Went smooth. No input to add. Thank youWill A.
Great service great staff highly recommend!!samir S.
Customer did not leave a comment.DAVID M.
Everything worked really well even when I needed to access the internet through the office computers. Everyone was great hereGrata D. | First Impressions
Customer did not leave a comment.Roger B.
Customer did not leave a comment.Ron V.
Customer did not leave a comment.JAMES H.
Friendly, courteous, helpful staff. Generous office and access hours. Lock was provided. The recycle/discard area is cool. Carts were always available. The units look new and pristine. Ample parking. Even though I would have rather not had the price increase, I did appreciate being offered a chance to prepay months to lock in the old rate for that amount of time. Overall an Excellent experience. Thank you very much!Dennis G. | Overall Experience
I was very pleased with all aspects of this 2 day rental of a 15 ft truck. Setting up the reservation, picking up truck and turning it in all went off with out a hitch. No pun intended. I would use this place again if a rental was required.anthony N.
Blankets seem pretty highly priced per day.Baylor T.
Customer did not leave a comment.Herman W.
Great service from start to finish. Front desk was very helpful. She made sure I got everything that was needed. Will most likely be coming here againcarl B.
Customer did not leave a comment.karen T.
Customer did not leave a comment.MEHRI M.
They are ALWAYS AWESOME at this location! Friendly, helpful, just all over great place to rent fromDave S.
I will recommend this place to my friends and relatives.Erson R.
Customer did not leave a comment.Christine S.
Customer did not leave a comment.sally O.
I've been here several times and it is consistently a good experience.JOHANNES S.
Hi you need to have newer vehicles, box van etcRodrigo A.
Customer did not leave a comment.Joel C.
I really don't see any room for improvement, it is great as it is.eric J.
It took almost an hour to get checked out and get the truck, there has to be a better systemDerick B.
The website needs to be worked on. After filling out my reservation, I realized I needed to sign in and after signing in I had to completely fill out the reservation all over again from the beginning instead of redirecting me back to my current reservationThomas M.
Great customer service from â€œGinaâ€ That said, my initial drop off location was scheduled for 9726 Aero Dr. In San Diego. I got there at around 8:30am. I was told they did not have anywhere to park the truck and sent me to the Copley location.Garo G.
Customer did not leave a comment.Pace F. | First Impressions
Best kept secret in San Diego. Centrally located w/ easy access to the 52, the 163, 805. And yes, the Miramar Landfill / Recycling Center. Plenty of clean new trucks - my Silverado had <400 miles on the clock, still smelled fresh from the showroom. One stop shopping for all moving / storage / transportation needs; they have it all and never run out. Very friendly, competent, helpful staff. UHaul's after hours drop off / truck share just makes it that much better.Erik M.
Customer did not leave a comment.Oscar M.
Todo muy bienElio B. | Overall Experience
Kirk is a great guy and always super helpfulrobbin M.
A high quality uhaul customer service experienceSTEVEN W.
The manager was very very very helpful very kind and considerate.patty R.
I rented a pickup truck it was at night and the windows were so dirty you couldn't even see out of them I guess it would be okay in the daytime but at night it was terrible other than that the vehicle ran fine I had no complaints about it just kind of hard to drive and see how the window that's all it had yucky stuff on it on the inside all right thanksRobert M.
Customer did not leave a comment.Greta C.
Everyone here was very nice and helpful. The units were very clean.Austin S. | First Impressions
This location was the complete opposite of my pick up location. The woman who helped me was extremely nice and kept apologizing for the way I was treated. The whole staff here was very friendly.Austin S.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.Jose B.
Customer did not leave a comment.DANIEL B. | First Impressions
Customer did not leave a comment.Ken V.
Vehicle I requested wasn't available, vehicle I reserved wasn't available, vehicle I received caused us to make extra trips and had less than a 16th of gas in it. Had to put 36 gallons of fuel in it. Thank you for the credits applied.Brandon Y.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.safi A.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Nelson T.
Customer did not leave a comment.Christina W.
What a great staff from top to bottom 👏🏿 always treated me way above than I could have expected from the time I've stored my stuff in this awesome UHal facility. Very impressive. .GERALD W. | Overall Experience
Customer did not leave a comment.Tasha P.
truck wasnt avaivlable at mega fuel and no one contacted me, when i got to megas fuel the cashier called uhaul customer service who also had no ides, they found me an alternate location in CHULA VISTA!!! then i suggested uhaul storage on 5871 Copley Dr. when i got to this uhaul they said the customer service agent put it in for noon and id have to wait. these delays casused me to lose two o fthe guys who were gonna help me so now i had to do multiple trips for my move causing double the mileage and cost :(ASIM B.
Additional equipment wasn't available, i.e. dollies. They were all taken. More of these would be great, but overall great experience!Margaret M.
This location is by far one of the best I've been associated with. So we'll organize and the staff everyone is willing to assist you in any way . I'm glad I chose this location others I can't say the same .GERALD W.
Krystal was awesome and great to work withMichele P.
Rented a 12' open trailer. Trailer was not clean upon hookup/installation, it had a lot of debris from bushes in it. I pointed this out to the installer, Michael. He told me to go tell the front office. I told him that he should go to the front office and tell them, not me. So, he shouted out to no one in particular that the trailer was not clean, telling me that by doing this he had done his duty. He thought that he was being funny by shouting this out to no one in particular, just unwilling to take any ownership of the problem at all. I didn't want to take a dirty trailer, I expected it to be clean upon installation/hookup, and I would return it just as clean. This employee seems to have a bad attitude problem and reflects poorly on your company.Joseph M.
Everything was excellent no complaints.Trayson J.
Customer did not leave a comment.TOAN L.
Always a great experience hereDave S.
Customer did not leave a comment.James M.
Customer did not leave a comment.Keith L.
The storage unit was secure and well lit however I felt uneasy at times because my unit was on the third floor and in the back so when no one was around, I felt vulnerable. There were some homeless people nearby at times and although, I have sympathy for them I felt uneasy at times. I made the hours work although I would have preferred to have had access earlier in the morning. The staff was fantastic and the facility was wonderfully cleaned.gail t. | Overall Experience
Customer did not leave a comment.Julia L.
Keep doing what you're doingAlexis W.
Very friendly staffVERONICA C. | First Impressions
You are excellentABDALLA O.
Mostly the uhaul facility been accommodating specially when working hours & for an example ones or twice the all the carts were gone used.And the customer service care person at the facility walked over to the next building & grab a cart for me.Customer care people at 5871 Copley Dr.Clairemont Mesa San Diego,Ca.are very helpful as well as nice.claudine v s. | First Impressions
Customer did not leave a comment.Edgardo T.
You continue to amaze me with the customer service provided.dov M.
Clean facility, professional employees, equipment in good condition. This is the second time we have rented at this location even though it is not the closest one to our house because we really like it.Kathleen B.
The staff is very professional and helpful. I highly recommend this location and UHaul for all your moving needs.Geraldine N.
They went above and beyond for my trailer rental. And they were well organized.kevin H.
The Rep was great. But I was charged 28 dollars for gas and I brought the gas where It was when I rented it. So I wasn't happy about that at all. But that location is one of the better onesEugene L.
Customer did not leave a comment.Tri N.
Customer did not leave a comment.Joshua B.
I don't think you need improvement! I can't wait till I transfer my stuff n use your storage! Thank you!MARIA A.
Pretty efficiency return process. Very clean site. Staff sought to be efficient in the process. Communication was minimal, but got job done. Impressed with site organization.Stephen M.
Everything was perfect. Great service on pick up and drop off. No issue with the equipment. Another moving day without any problems. How sweet is that?Don H.
Customer did not leave a comment.KEITH S.
My issue is not necessarily with the staff at this location but with the situation I was put in. I am currently renting a truck from Uhaul that I reserved and picked up from the Pt. Loma location. While reserving the truck, the website said that I was eligible for a free month of storage. When I tried to claim the free month and reserve storage, the website said it had a validation problem and suggested I call and set the storage up to get my free month. I called the number listed for the Clairemont location from this review and asked the person on the phone about getting the free month of storage. He looked up my account for the truck and told me that I was eligible and would receive the free month. I reserved the storage unit over the phone with him and asked him again about the free month. He confirmed that I would be getting a free month of storage, based on my current truck rental. I arrived at the store to check in near closing time and spoke to the person at the counter to get the keys to my storage unit. He told me I am not eligible for a free month of storage because of the type of truck I rented and the type of move. I told him that I had called his location’s number, spoke to a representative of the company to reserve the unit, and was assured that I would receive a free month of storage. The person told me that my call was re-routed to a call center and that the employees at the call center regularly make promises like this on the company’s behalf that are then not fulfilled at check-in time. He told me this was a systemic problem and that there was nothing he could do to help me in that regard. He was very polite and was caught in the middle of the situation but I feel like I have been mislead by the UHaul system. I would really appreciate it if I could be credited with the month of free storage that Uhaul promised me.Alexander C. | First Impressions
Everyone was friendly & efficientDavidJ H.
The truck was old and just about road worthyTristan C.
Customer did not leave a comment.Alondra R. | Overall Experience
nothing everyone was super helpful and nice! thank you!rita W.
Customer did not leave a comment.Alessio B.
Very friendly and helpful staffMichael H.
Customer did not leave a comment.Mahmoodreza S.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Stephanie F.
Very pleased, this store was clean safe and convenient. We never worried about our stuff, we knew it was secure.Michael T. | Overall Experience
Great serviceLUIS M.
Customer did not leave a comment.Jonathan R.
Customer did not leave a comment.Bianca d. | Overall Experience
Great staff very helpful and friendly thanks Gina and staff for your help!! suggestion though need to sell water or snacks at office other then that great serviceROGER C. | First Impressions
Customer did not leave a comment.ALDEN B. | Overall Experience
Thank you for your help, Gina. I recommend this facility all the time to people.ROBERT R. | First Impressions
Customer did not leave a comment.Jerry R. | First Impressions
Customer did not leave a comment.Vincent L. | Overall Experience
Customer did not leave a comment.Tyler W. | First Impressions
Not sure why I have a payment I couldn’t make online for insurance.Veronica C. | Online Move In
Customer did not leave a comment.Jason P. | First Impressions
Thank you so much to staff. We were there a few years and they were always very helpful, especially Gina and Crystal. Thanks againL veronica E. | Overall Experience
Customer did not leave a comment.Seacrest V. | Overall Experience
Everything seems great so far...accept when I pulled up to my drive up access storage only to see it wasn't a roll up door..zzßß..that ruled out storing some things and need to move to different unit. Hopefully one comes availableByren S. | First Impressions
Thank youJoel M. | Overall Experience
Crystal at the desk was beyond helpful. After hours of traveling and mishaps, she was quick to help and went above and beyond. Highly recommend this facility and again can’t thank Crystal enough! Phenomenal customer service!Ashley C. | First Impressions
The movers were fabulous!Lisa M. | First Impressions
The storage location was very professionalAnthony H. | Overall Experience
A great improvement over other storage places. Eg one in Lemon Grove - when I first signed into it, a week later I dropped by late and witnessed police arresting someone ! I cancelled that storage place the next day. I feel my storage is much safer here .JOHN G. | First Impressions
Ms. Crystal has great personality and attitude. We own daycares in the area,will refer our clients. We will be working with her in the near future. Thank you for being so polite, a great worker,person 😁😁CANDICE C. | Overall Experience
Both GM of store and GM of units were great at customer service and helping. All the team was friendly and curious and worked hard. Thank you U-HUAL for the services. We decided to extend our agreements and move to the next step.Matthew M. | First Impressions
Customer did not leave a comment.JOSHUA H. | First Impressions
Amazing staff always friendly! Hardworking and honest people. I rent multiple times a month!Anthony N. | Overall Experience
This location was so organized and great customer service. Refreshing experience.ELIZABETH S. | Overall Experience
Everyone was amazing and helpful. This company should be so grateful to have amazing and caring employees. They do their jobs so extremely well. Great service. Thank all of you. I would 💯 recommend this place. .katherine b. | Overall Experience
Customer did not leave a comment.Christl M. | First Impressions
Customer did not leave a comment.LI M. | Overall Experience
The uhaul crew was amazing!! Thank you for all of your help!!!Courtney S. | Overall Experience
Great first experience with them! Friendly and helpful staff. A big thanks to Gina for She is a 5 starts for sure . I’m highly satisfied thank you Gina!!samir s. | Overall Experience
Customer did not leave a comment.AMY B. | First Impressions
So much better than A-1 storage. I’d highly recommend Copley Drive off the 52. Was there for 3 years and zero issues and reasonable annual rent increases. Staff ALWAYS helpful.Katherine B. | Overall Experience
Customer did not leave a comment.Marco B. | Overall Experience
Only issue was that the card reader was somewhat frustrating, it would take an inordinate number of swipes until it finally worked. This occurred everytime I tried to enter the building. I imagine it's a function of the technology and being outdoors though. When the time comes you might want to replace with a regular badge reader or something built for outdoor use. There must be some better technology.Timothy W. | Overall Experience
Customer did not leave a comment.Tanya N. | Overall Experience
Customer did not leave a comment.katherine b. | First Impressions
Customer did not leave a comment.Zachary M. | Overall Experience
Didn’t like rate increases but staff friendly and really liked 10 day grace for payment. Things happen and a friendly reminder was appreciated. No problems.STEVEN F. | Overall Experience
The timing on the motion lights could have stayed on a little longer. However It wasn’t a deal breaker. I was very happy with my unit and your facility . I actualy moved out, the day before my payment due date. Just FYI, I apologize for not letting the office know, it was an extremely busy time for me. Thank you.marisa k. | Overall Experience
Customer did not leave a comment.RICHARD S. | Overall Experience
I was told my unit would have a lock but it didn’t. Everything else was great!Rachel H. | First Impressions
Stop raising the unit rent! None of your procedures have changed for Covid and it's B.S. -- there are never even customers at the facility when I go so there is no reason to be charging more and more rent for "higher levels of sanitation". It's dishonest and I've also never seen any employees cleaning the entire time I've been renting there.Setareh F. | Overall Experience
Customer did not leave a comment.ART P. | Overall Experience
Customer did not leave a comment.Jeff C. | Overall Experience
We used them for two years and from start to finish, they have been excellent! Wonderful team and clean, secure storage. Highly recommend them to anyone needing storage in the area. We will definitely use them again if we ever need storage!Jennifer V. | Overall Experience
Customer did not leave a comment.Sheila K. | First Impressions
Customer did not leave a comment.Brashaad M. | First Impressions
Gina was very nice and patient😊WENDY C. | First Impressions
Customer did not leave a comment.LANDON R. | First Impressions
Customer did not leave a comment.Joseph F. | First Impressions
Customer did not leave a comment.mary c. | Overall Experience
The staff was attentive and handled my needs well.Johnny G. | Overall Experience
Front desk Lady was super nice and professional.Sekander H. | Overall Experience
Customer did not leave a comment.Kathryn B. | Overall Experience
Your staff at this facility is top notch! Wish we could clone them to where we move. Will miss our occasional interaction with them.Robyn R. | Overall Experience
Customer did not leave a comment.Steven A. | First Impressions
The front desk employee Crystal was fantastic. Very helpful, pleasant, knowledgeable and made the whole experience easy, efficient and quick. She is a key employee who deserves a raise and a promotion.GORDON D. | Overall Experience
No issues whatsoever.Noel L. | Overall Experience
We had two units at the facility for a few weeks now we are back down to one. Everything was super easy and convenient.Christian W. | Overall Experience
They were patient to instruct me where to find storage units and use of access card. They could use some extra four wheel dollys to facillitate moving heavy items such as a piano as movers only had one. Fortunately, someone forgot & left one behind.Patricia B. | First Impressions
Customer did not leave a comment.Jessica F. | First Impressions
I rented storage space B2052 for between 7 & 8 years typically paying at least a year in advance. In addition I've rented numerous U-Haul trucks and trailers over the years. On Monday 10/1 I checked out of my unit and was told that the difference in October paid rent ($77.41) would not be refunded. There was no manager available and since I was on my way to PA I had no time to argue with the personnel on site. The site manager had told me in the past when prepaying that if I moved out the balance would be refunded. This is completely unacceptable even if I hadn't been such a good customer over the years. I'm looking forward to hearing from U-Haul Customer Service regarding this matter. Curtis B Criss (619) 838-7518CURTIS C. | Overall Experience
Customer service was awesome….thumbs up. will recommend to friendsWayne K. | Overall Experience
Customer did not leave a comment.Gabriel J. | First Impressions
Customer did not leave a comment.Ernesto S. | Overall Experience
Customer did not leave a comment.Gordon K. | Overall Experience
The site was short-staffed with only 2 people working when I turned in my Uhaul and emptied my storage unit, but they were still friendly, quick, and efficientAngellynn S. | Overall Experience
Customer did not leave a comment.Jacob E. | Overall Experience
I had a great experience with this storage facility. The staff was great and the accessibility was easy.Joyce O. | Overall Experience
Customer did not leave a comment.Wenjie W. | Overall Experience
Chrystal was very professional and helpful and very friendly. she is an asset to U-Haul.peggy e. | First Impressions
Customer did not leave a comment.Wajdi A. | Overall Experience
I especially appreciated the helpfulness of David, in my exit process.MARTHA W. | Overall Experience
My only issue is with the fact I was quoted first month free but I had to pay $120+ day one.Sean K. | First Impressions
I was very pleased with the storage facility, always keep it clean and staff very helpfulRicardo C. | Overall Experience
Crystal was extremely helpful on short notice. Our entire experience was relatively quick and convenient.Chris G. | First Impressions
Customer did not leave a comment.Luca S. | Overall Experience
Customer did not leave a comment.Alexander N. | Online Move In
Customer did not leave a comment.JACK R. | Online Move In
The only bad thing I can say is swiping the card to access the unit every single time I went back in after hours. This is only after hours. During hours it’s totally perfect.Casimir Z. | Overall Experience
One of the workers yelled at me for no reason, yelling" move forward" when all I was doing was unloading My stuff, I think he thought I was dropping off. It's uncalled for.robert a. | First Impressions