Customer Reviews for U-Haul Moving & Storage of Cougar Blvd

Rating:

5.0

Again, not much. They were helpful and we barely had to be there for long to drop off the truck.

Rating:

3.0

Thanks

Rating:

5.0

just like other used box trucks they are a bit beat up but that is to be expected.

Rating:

3.0

I've done a few things with this business lately. The first time I bought some bubble wrap and boxes and it was great, good prompt service. The next time I bought bubble wrap it was a 15-20 minute wait and a 2nd clerk came to help and took the guy behind us. That was pretty aggravating. But, we got the bubble wrap and left. A couple of days later I needed a truck and thought I would try the online rental app. There were a lot more questions, pictures, etc., that I wasn't expecting. I have rented a lot of cars in my life and thought it would be a similar experience, but not at all. It was much more prolonged and challenging. When picking up the truck and I needed to take pictures the app didn't work to take the pictures. When I returned the truck I didn't realize I'd have to again take pictures. Luckily the picture taking part worked well. So, the truck worked well and we made the move we wanted to, but I believe the app needs some work as there are some bugs in it.

Rating:

5.0

Everything was perfect

Rating:

2.0

Desk guy was not patient or respectful from the very beginning and kept talking to us like we were idiots

Rating:

5.0

Prompt, professional service at the return.

Rating:

4.0

The lady that checked us in was super cool and very personable. Checking in felt like taking to a homie. The dude that was there during drop off was cold and distant, he seemed annoyed by any question and a glance away from his phone was a rare occurrence. Felt like polar opposite experiences both times I was there today.

Rating:

3.0

U-haul doesn't credit customers when they return a vehicle over fueled, and adds pressure for customers to refuel their own vehicles by charging an exorbitant service fee if vehicles are returned with too little fuel. It's a very pro-robbery policy.

Rating:

3.0

The computer system was down and then the payment appeared wrong on my credit card - which the manager made no note of as I left. I had to go back in and question the receipt. A little more communication on that matter would have been nice.

Rating:

3.0

The truck was returned only an hour late due to heavy traffic and accidents along the route back and was charged for an extra day. Horrible service.

Rating:

5.0

No improvement needed. The drop off was quick and easy.

Rating:

2.0

Great, right up until the drop off. Then I ended up waiting 20 mins to give a key to a guy who could not have been more disinterested in interacting or helping anyone. I parked the van in front, walked in and was told to take it to the "return area" and wait. And I waited and waited and waited. He could have just said please park the van over there and then bring back the key but ... he didn't seem interested in doing the job or making good things happen.

Rating:

5.0

Same service

Rating:

3.0

The return process took me about 1.5 hours. The WiFi at the location wasn’t working, so I had to call my wife to work through the process for me. She wasn’t able to do it herself because she didn’t have the location-specific barcode, so she had to drive to the location too. Once there, the scanner function on the website wouldn’t work for 20 minutes or so. In that meantime, we tried to download the app hoping it would make for a smoother process, but it makes you log in. Apparently my phone number is associated with someone else’s account, so we could only sign in as someone named Kimberly because there was no way to sign in using my email (only a phone number). Once we got the barcode scanner to work, it then led me through a lengthy process of taking lots of pictures and verifying information about the rental, with the pictures disappearing randomly a time or two. Overall, it was NOT the experience I was hoping for after a long moving day. Specific improvement opportunities: • Make sure there is reliable 24/7 WiFi • Make sure the online barcode scanner reliably works • Make the barcode at the location more visible - I wasn’t the only customer there that struggled to find the barcode that the website wanted. • Allow for the ability to log in to the app using an email rather than only a phone number. • Shorten the return process - don’t require so many photos and questions answered. • Provide a way to return a vehicle without having to login and go through the online process. Or at least put up a sign that makes the instructions clearer once you arrive to return the rental at the location.

Rating:

5.0

Excelente servicio

Rating:

1.0

I thought I had through May 10 to cancel my contract but I was billed on May 9/10 at midnight. Very poor customer service. Waste of money, will not ever use again. Will not recommend to anyone.

Rating:

2.0

Maybe the worst customer service ever. I’m not usually one to say much but dang it would’ve been nice to get a smile or even a look in the eye as I dropped it off. Worker was glued to his phone and barely acknowledged me without giving any guidance. I definitely tried to give him some grace when I picked up the vehicle but he was even worse at drop off. Sorry to be such a downer.

Rating:

2.0

The place didn't feel welcoming at all. I dropped off the truck around 5:48 and took pictures to have proof. The only person there seemed unhappy to be there. I got out of the truck, and he asked me for the key. I went to the office, and he waited there. When I didn't hear anyone, I stepped outside to ask the guy who received my keys where the others were. He sounded upset and told me that he was the only one there. I asked how I could check in the truck to avoid being late. He told me that giving him the keys meant the truck was checked in. Something didn't sit right, so I took more pictures just in case. You need more staff in your office.

Rating:

5.0

The only thing I'd suggest is making the key locker easier to open. I put in the code, moved the alignment to match the code, but it took several tries before it opened. I can see it's an effective security methodology, as I used the mobile app to access the truck and the key. Maybe put some WD-40 on the combination lock mechanism?

Rating:

5.0

Everyone there was so kind and attentive. Would definitely recommend

Rating:

5.0

I loved the app check-in experience—no waiting in line! They were friendly and generous with me even though I returned my truck late.

Rating:

2.0

The lady that got me my truck had horrible customer service. I don't know if she was just having a bad day or what, but she was extremely rude. She seemed like a manager, but I'm not sure. I probably won't be using this location again because of my experience with her.

Rating:

5.0

Fast response and drop off. Easy to do!

Rating:

5.0

Great experience overall! Super seamless all the way through

Rating:

4.0

I have had issues each time I have done the after-hours drop off. The app doesn't work or doesn't accept information I put in it. This last time I was told I would be contacted by someone shortly, which made me worry that I had done something wrong. There's got to be a batter way - either fix the app or extend the store hours. Thanks!

Rating:

5.0

Nothing, the computer was a little slow but or else there were no problems.

Rating:

1.0

Drove my truck 18 miles. Put in 3.4 gallons of gas to take the gas level higher than when I started. I got charged for 4 gallons of gas and a $30 fill charge. 18 miles/3.4 gallons =5.3 miles/gallon. Your site says your trucks get 10-12 mpg. You know that your trucks get better than 5.3 mpg under any and all conditions. That's over $50 in bogus charges on a $85 deal. If this is not rectified I'll take it up with my credit card company to dispute this.

Rating:

4.0

I wasn't told where to find the particular truck they were giving me. I had to go search the lot for the right truck. It would be helpful to be given some direction.

Rating:

4.0

Sign at drop off says to remain in vehicle but worker said I needed to get out so was receiving some mixed messages when dropping off. But otherwise the experience was excellent

Rating:

5.0

Lisa was great! And the gentleman who helped me get set up and returned was great!

Rating:

5.0

Annette is amazing! I've rented 2-3 times in the past few months and each time she's been prompt, helpful, and detailed in her explanations.

Rating:

5.0

Fast, friendly, very helpful.

Rating:

4.0

Trailer was great and towed very good I don't know why the trailers don't have a spare tire Get a flat and you have to call for help and wait for help Dumb idea. Put spare tire with trailers sounds easier than wateing!

Rating:

5.0

I had a very easy interaction. Will definitely use this location again.

Rating:

5.0

The guys are very friendly.

Rating:

1.0

They charged me an additional day when I payed for an extension and then charged me again and when I came to the location the general manager Lisa Moore was zero help and there was a child running around playing hide and seek with her and an adult male also hiding from the manager and she was so rude to me because I was interrupting her game. She wouldn't let me speak or explain my situation and continued speaking over me while glaring at me. She did not offer any kind help or explanation, didn't care to understand why I am upset. I asked to speak to someone else and she said " I'm it , you're looking at the main person here " I asked for corporate and she said ' look up the number on Google " while walking out she was talking about me and laughing with her coworker who is a tall bald man and he is heavy set. Very disrespectful and unprofessional. I will never do business with uhaul ever again.

Rating:

5.0

Reserved a 15’ moving van an hour or so before picking it up. Man at the desk was helpful when I picked up & dropping off after hours was straight forward & easy. Truck was clean & easy to drive. Got the move done seamlessly!

Rating:

4.0

Good experience, no complaints

Rating:

5.0

Quick and friendly

Rating:

1.0

Unfriendly staff. Very unprofessional. Poor problem solving skills. While I was doing paperwork, another customer was dropping dollys off. He was struggling to do so and when staff saw the man struggle, they sat and made fun of him instead of going and helping the man.

Rating:

5.0

I have used this store several times and they are always organized and courteous

Rating:

1.0

People there were more interested in talking on their cell phones than helping. I had to wait on the guy to hook the trailer up. When he did arrive he talked on his cell phone the whole time dropping it 3 times as he worked. The trailer itself has something wrong with it. It bounced so bad even after loading it that I had to park it and borrow a neighbor's trailer. I told the people this when I returned the trailer and the essentially ignored me. The shaking/bouncing was so bad I ended up not using the trailer which was a waste of money. I have rented from that location multiple times before and did not have any issue. I won't rent from there again.

Rating:

5.0

All good

Rating:

5.0

No need to improve! Those employees, especially those two women run a tight ship with the most pleasing manner possible! Love them!

Rating:

5.0

Big was a great guy to deal with. I would definitely use this location again because of him.

Rating:

3.0

Not very warm customer service. Each employee with whom I interacted seemed like they were terribly burdened to talk with me or answer a question or rent a truck. Never make it hard for someone to give you money!

Rating:

3.0

Slow down when explaining how equipment works. But it turned out ok with online tutorials.

Rating:

4.0

The QRG did not work for the return

Rating:

2.0

Better Customer Service

Rating:

5.0

Great assistance efficient courteous

Rating:

5.0

Always helpful and easy to assist me in getting me that which I need and out the door and on my way. Great team at this location.

Rating:

3.0

The hitch is making a slight rattling sound when I grab it and shake it

Rating:

5.0

Convenient and great place to store stuff for the summer. Thank you!

Rating:

5.0

When we first arrived to pick up the truck we reserved. We were told the person before us extended their time so there was no trucks available for us…. The news sucked but the lady was so helpful to find us other trucks near by and arrange a different pick up. As we waited someone came by and dropped off their truck. By a miracle that was the exact size we reserved initially. The 5 stars is for this location, everyone was so helpful and I would have still given 5 stars even if we had to go somewhere else just because she and everyone else was so helpful.

Rating:

5.0

Absolutely the beat experience! All our needs were met. We didn't even know all that U-haul offered! Lisa and Big were AMAZING, friendly and helpful. I have never used UHaul, but we will be customers for life! THANKS PROVO TEAM

Rating:

4.0

Staff was excellent. Facilities are a little run down but clean.

Rating:

5.0

Great staff!!

Rating:

3.0

The facility is well kept and the staff is very nice. The main downside is the limited parking for storage drop off and pick up. A trailer was taking up all the spots and staff often had trucks parked in the way making everything very inconvenient

Rating:

5.0

Everything was well maintained and a great price for the amount of space we needed. The staff were friendly and helpful so that setting up our contract and ending it were both very straightforward and quick.

Rating:

5.0

So far so good.

Rating:

3.0

Instructions for using both keypads would be helpful

Rating:

5.0

Highly recommend this store to everyone! I really love visiting this U-haul store on Columbia Ln. In Provo. They are all the most helpful, friendly and the most knowledgeable people at any U-haul I’ve been to. I’ld give them a 6 Star rating if I could.

Rating:

5.0

Phone numbers from online website were frustrating. I spoke with too many people.

Rating:

5.0

Friendly, fast and efficient, what more could you ask for?

Rating:

5.0

Great customer service and friendly

Rating:

5.0

The staff was beyond helpful and personable. This was a last minute move and they had everything we needed.

Rating:

3.0

The unit was infested with rodents. Some of our items were ruined from feces and rodent urine, which then began to grow fungus/mold.

Rating:

4.0

This unit was near the back of the building and was a little damp and musty. Our other unit in the middle of the building doesn’t have this issue. The biggest problem by far is lack of parking at this location. The abundance of moving trucks and trailers make it difficult to find a place to park anywhere, especially near the storage facility entrance. The storage unit customers are not the priority here.

Rating:

5.0

Renting was very straightforward and the staff was helpful!

Rating:

5.0

Best service from this crew ever, I’m looking forward to renting again in the spring.

Rating:

4.0

The only negative is that the parking lot, specifically to use the storage, is tiny.

Rating:

4.0

Facility was clean and secure. Would be nice to have more carts to aid in moving, as the two that are provided are hard to grab at busy times. Also, exit ramp could be smoother, as the door threshold and bottom of ramp have a big crevice that will catch a wheel and dump all your stuff off the cart. Staff was friendly.

Rating:

4.0

The unit was zip tied when we arrived and we didn’t have scissors so that was a bit annoying. I see why you do it but a heads up to bring scissors would have been helpful

Rating:

5.0

Only issue was the self declared “homeless gentleman “ blocking the hall beyond the “secured” entry

Rating:

5.0

The workers were very helpful and friendly and my storage unit was clean and well kept. In addition, I was able to make payments online easily.

Rating:

3.0

When inquiring about rental units on the phone, the person on the phone was not clear that a second floor unit was up some stairs and it is double stacked on top of another unit. All other UHaul properties I have ever seen, were literally a floor of units that you can roll items into from an elevator I had no idea to to ask any other questions I have rented other kind of units This type should have been explained

Rating:

4.0

We were pleased with the storage facility. We didn't need it any longer because we had a shed built on our property. As for areas for improvement, we felt the facility as a whole was well lit and well organized. But we had to supply our own light for the storage unit itself since there's no lighting inside the units. Also, as the price of our unit increased over the years, we felt it had become too expensive for us to continue.

Rating:

5.0

mason helped me out and was awesome!! he got me a good deal and made sure i had exactly what i wanted!! this man REALLY knows how to do his job!!

Rating:

3.0

I thought the facility was nice and it was mostly convenient. My only issue is my unit had to be accessed by stairs and I did not know that when I reserved it online. It was still nice it just meant I needed a second person to help me move my belongings which was less convenient.

Rating:

5.0

My ONKY complaint is the parking. The lot is so crowded with trucks and trailers that it is very difficult to access the storage units, and the few parking spaces that are by the door to the storage were blocked by empty trailers every time we were there! Plus, all of the trucks parked so close to the driveway made it impossible to see the traffic when pulling out of the parking lot. Other than that one thing, great experience! I was very impressed by how clean the storage units are.

Rating:

5.0

I always have excellent experience at this location that’s why I always go back to them.

Rating:

5.0

The staff went way beyond serving my needs; kind, friendly and very informative. I’m super impressed, no way over the top happy with the service. Go Team Go!!

Rating:

4.0

I wish I had known that I was getting a storage unit that I had to use stairs to get to, and that there was no kind of elevator access. That was not made clear to me and the resources I had were not super obviously available either- there was a lock conveniently in my storage unit, but I had to go to the front desk to find that out, for instance.

Rating:

1.0

Feels like scammed. They didn’t let us know the storage units are ceiling Who the people use storage for only light stuff on sealing? In general, it’s common sense that using storage means putting heavy stuff unless you guys are stupid elementary school kids. By the way, the staffs are horrible too. The young man and the girl who is working there, don’t know what are they doing. They are just chatting and joking. Even not at all helpful for us. I have used several storage services, but this experience is the worst. They said they will refund it, but still, it’s not done yet. I HAVE TO SPEND MORE EXTRA MONEY TO RENT A TRUCK AND ANOTHER STORAGE SERVICE. THEY JUST WASTE MY MONEY AND TIME. PERIOD.

Rating:

5.0

They were all very helpful.

Rating:

5.0

Good service and nice workers

Rating:

5.0

Keep up the excellent work! Thank you so much!

Rating:

5.0

Great team

Rating:

5.0

Great group of employees Thanks

Rating:

5.0

The staff were very friendly and helpful during my much-stressful move. Not only were they conveniently located close to where I was moving, allowing more access to my storage units, but any additional items I needed to buy were just simply charged to my card on file rather than having to wait in line to ring them up and purchase separately. The prices were a bargain, especially for the time that I needed to move in. I had just enough space to hold all my belongings, which was amazing. I'd definitely give these guys more of my business!!!

Rating:

5.0

Angela was phenomenal! She was very friendly and professional. The storages are clean! Keep up the great work!

Rating:

5.0

Alaska went above and beyond to help me with my lock issues on my unit.

Rating:

5.0

Excellent service

Rating:

5.0

U-Haul on Bulldog is an easy-to-access facility. The staff was helpful and friendly. The rates were extremely reasonable, especially coming from a larger urban area! The parking lot was easy to navigate for a U-Haul facility (none of them are super easy).

Rating:

5.0

Very convenient location and quick and easy in-and-out access. The online process took a bit longer than I would have expected with all of the information that was required, but other than that, it was a smooth process.

Rating:

3.0

I think I should be able to access my belongings no matter what the time.

Rating:

4.0

I had good support from the staff, in particular, Dustin, who could always handle whatever I needed.

Rating:

5.0

Very grateful that I was given two months gratis and even though upper management said no, the local management honored it. Very grateful for that. They are shorthanded and work hard.

Rating:

5.0

I did not select 24/7 access on the storage end, but an online chat cleared that up.

Rating:

5.0

Loved using the unit and it was nice and easy to cancel once I was done!

Rating:

5.0

Staff very helpful

Rating:

5.0

Very convenient

Rating:

4.0

It was a great experience with renting a storage space. I got the storage space that I wanted and they provided a cart to use to take things from your car or truck to the storage unit.

Rating:

5.0

We had a great experience with the storage unit we had for over 3 months.

Rating:

5.0

I would like to recognize Kathy she was outstanding she knew her work and she helped me get two storages as close as possible together so I'm very grateful

Rating:

5.0

Justin was always helpful

Rating:

5.0

Great

Rating:

5.0

very thorough, quick, and easy to rent and return equipment. Very good driver as well.

Rating:

5.0

Great experience - friendly and helpful staff.

Rating:

5.0

I have no comment.

Rating:

1.0

Never received a call to notify me that my box was there and nothing was done to correct the situation because I lost wages since I could not work waiting for my box to be ready. Worthless service

Rating:

5.0

really liked the staff at this location, really helpful and good folk

Rating:

2.0

G

Rating:

4.0

Everything was great. The friendliness of the staff was again the best part. My only criticism was the lack of parking. There seemed to be far more trucks on site this August than August of 2017.

Rating:

5.0

Great people to work with

Rating:

5.0

Tanks for everything,

Rating:

4.0

Thanks

Rating:

5.0

Steve did a great job. He called me a few days in advanced to make sure our U-Box order was correct. He was extremely helpful and friendly when we came to pick up the boxes.

Rating:

5.0

We have had excellent service over many years with storage & moving needs at this U-haul location.