Customer did not leave a comment.William R.
Customer Reviews for U-Haul Moving & Storage of Downtown Grand Rapids
Grand Rapids, MI 49503
(US 131 & Wealthy st)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mario D.
Customer did not leave a comment.LEWIDEWAYNE C.
Nice counter helpPatricia T.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.BRICE CATHERINE F.
Customer did not leave a comment.jeremy W.
Customer did not leave a comment.AUSTINEUGENE H.
We were over charged and nothing has been fixed yetJennifer C.
Could give tips on nearby reliable gas stations to refuel. The two Mobil stations are terrible, with broken equipment, no credit cards.Patrick W.
Customer did not leave a comment.NOLAN RYAN M.
Customer did not leave a comment.raymond M.
Great customer service. Best Uhaul experience I have ever had.Steven A.
Customer did not leave a comment.David R.
Customer did not leave a comment.Ted S.
My agent, Robert, was wonderful! Everything was perfect, though the after-hours check in on the website could use some improvement! I highly recommend this location!Robert S.
Customer did not leave a comment.Douglas B.
The truck rear view driver's side mirror kept turning as I drove causing me to have to roll the window down and keep moving it every time I had to switch lanes on the freeway. It started raining so I was soaked and wet because I had to leave the window down in order to keep adjusting the mirror because it just kept turning as I drove. I almost hit a truck because I was trying to adjust the mirror and switch lanes. Very disappointed and to top it off I had to use both hands to roll the window up because it was stuck.Erica C.
Driver's side mirror was broken and wouldn't stay in place, so driver couldn't see to change lanes.JAMES M.
Customer did not leave a comment.WILLIAM RICHARD N.
I was double charged. I was told by an employee that their manager would look into it on. Sunday 3/21. As of now I do not have a resolution.Justinedward R.
Was excellentLETICIA V.
Customer did not leave a comment.Josh M.
Customer did not leave a comment.JONATHAN HARRIS S.
Customer did not leave a comment.Lourdes D.
Would definitely use the service as needed.Richard H.
Customer did not leave a comment.Joanna P.
Customer did not leave a comment.Elijah V.
Inside the unit need to have some light for when u r packing or unpacking its very darksharon l. | Overall Experience
Observed it on the road. Access to loading dock was key - I could not find anyone else with the loading dockDon A. | First Impressions
Customer did not leave a comment.Andre N.
Customer did not leave a comment.L C. | Overall Experience
the truck was new and performed well, and the transaction went smoothly as wellPaul N.
Be back there in the future.Charles B. | Overall Experience
Customer did not leave a comment.Michael M.
Customer Service fast and friendlyKELINA ELIZABETH M.
Customer did not leave a comment.Samuel C.
as usual the transaction went smoothly and professionally ...Paul N.
Customer did not leave a comment.Stanley S.
I would like to see the dolly included with the price of the rental if that's possible.Eunice L.
Take better care of your trucks and make sure the truck is fully gassed up. Do the repairs to the box that's needed. Don't be Hypocrites about masks.JOSEPH C.
Customer did not leave a comment.Theresa J.
Very friendly young woman who I spoke to on the phone and in person. She would be the reason I come back.Tony T.
this transaction went just fine, and the truck was a good performer as well ...Paul N.
When I stopped the young lady had me processed and checked before I got out of my toe vehicle.PAUL J.
Customer did not leave a comment.Tonia M. | Online Move In
Customer did not leave a comment.Sam J.
Customer did not leave a comment.Patrick L.
Customer did not leave a comment.Hannah R.
We had a very good moving experience from the time we picked up our truck to the end of packing the contents in your storage lockers. JayJay L. | First Impressions
Equipment we paid to rent was not in the van. I called to ask about it, and they said the local store would call to resolve it by bringing the missing equipment to me. They never called. When I returned the van, they seemed unconcerned that we paid for something we did not get. Overall, the entire experience was very poor. I'm still not sure how a $39.95 advertised price ballooned as high as it did with bogus fees and things we paid for but never received.William W.
They stole my deposit. Didn't have any idea what he was doing. Was very rude and took way.way too long to get it done. I will never use uhaul again in life. Worst experience of my life from begging to endlorna a. | First Impressions
Customer did not leave a comment.RICHARD KANE H.
Customer did not leave a comment.amy W.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.JAMES ROBERT S.
Customer did not leave a comment.Sean S.
Customer did not leave a comment.Karen B.
U-Haul placed me on an eAlert, but let me rent from them, without question several times. One month ago I "set up everything for mobile pickup". I did not receive any warning or ALERT. When I went to pick up the rental, the manager tells me I can't rent from them, I have an eAlert. Turns of it was a bogus claim, I got that taken care of and rented again. Two weeks later, the exact same thing happened, relating to the same issue. Why was I not told when I made the appointment? U-Haul advertised, pick up and drop off "ALL FROM MY PHONE". Why did U-Haul allow me to complete the transaction, without a word, until I drove all the way "twice" to the location? This issue could have been resolved without wasting my time. U-Haul Corp has no respect for me or my time. I am a wild dog to them and should be begging them for their loyalty.Paul F.
The lot ingress and egress were a little confusing. The entrance to the lot is only labeled "Return". I entered the lot's exit because it wasn't clear how to enter the lot as a new customer.Curtis T.
Customer did not leave a comment.David R.
Customer did not leave a comment.Christopherdanie S.
Customer did not leave a comment.PATRICK DANIEL W.
Too slow - had to repeat same things i supplied when i checked in onlineTimothy P.
Customer did not leave a comment.Kevin F.
Did not have furniture dolly which we reserved online at this location.Mark P.
I first used U-Haul in December 5,2020 coming from Atlanta,GA & drop-off was at your location. Your service was Excellent THEN ðŸ‘ðŸ¾ðŸ‘ðŸ¾ Excellent NOW ðŸ‘ðŸ¾ðŸ‘ðŸ¾BRENDA G.
Excellent service, accommodating and professional! No issues at all with my storage..would definitely recommend!Iesha G. | Overall Experience
Customer did not leave a comment.Marc S.
Great experience, well run facility.Thomas H. | Overall Experience
I was able to add an extra day with absolutely no trouble at allpaul N.
Customer did not leave a comment.Stephanie H.
Abigail did a great job !! She made sure I understood everything. Was a great help to me and made everything so much more easy for me to deal with . Will come back again for great service !!Donald O.
Customer did not leave a comment.Diane M.
Robert at the U Haul, Grandville Ave location in Grand Rapids was so helpful. When the U box arrived there from California, he was readily available for questions, had the box ready for pickup at the desired time and went over and above in helping get the box on our vehicle's hitch. He was very professional and knowledgeable. Through the entire experience of getting the U Box across the country, the U Haul customer service team was very helpful. Our interactions with Robert to end the experience left a very positive impression about working with U Haul for a big move.Lynne G.
Customer did not leave a comment.Rick H.
The staff was friendly and helpful! They were already waiting for me to arrive! The only issue I had was that the price I was quoted on phone was $44/day, but when I got there, the price became $56/day! Maybe your call center screwed up with quoting a price. Wasn't happy about that!ELLEN NORTHCOTE C.
Customer did not leave a comment.ELIZABETH ANN S.
Customer did not leave a comment.sandra h. | Overall Experience
Customer did not leave a comment.Allen H.
Drop off service was quick and convenient.Roger N.
Your people were the best. They went above and beyond to help and make sure everything was taken care of. Bonuses would be in order.hans S.
Great experience and service. Thank you!Adam I.
The people at the location in GR worked hard to go above and beyond to help and everything went well but trying to call and set things up did not go well. I would recommend looking at your systems as they were giving them trouble 2 out of the three times I spoke with someone.Jonathoncorneliu K.
Customer did not leave a comment.Linda B.
great experience from online reservation to pick up to drop off. thanks!Kennethmaurice J.
Customer did not leave a comment.Clay B.
Customer did not leave a comment.Linda M.
They only care about the money and not the actual costumer.anthony b. | Overall Experience
Customer did not leave a comment.Karen B.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Courtney J.
Was not happy that when truck was booked, pop up said eligible for free month storage space. Called and talked to rep, set up the space, repeatedly asked if absolutely certain this counted since truck pick up/drop off same place and reassured YES. Then when I went to get the truck and check on storage, learned the information provided at the booking was incorrect and I was left scrambling to find a place to store furniture for our new office that was not ready to move into yet. Made for unnecessary stressful day. Better training of staff needed to avoid this from happening to another customer.Kelly M.
The system of taking pictures of every bump and scratch is time-consuming. Please consider finding another way to record what is happening with your equiptment.Rhondo C.
Really excellent - some challenges with my phone and getting the location to load on the app. We then used my wife's phone and it worked. Not a big deal but I did have "Locations" on for Safari but it still didn't work. Still - great experience with U-Haul. Very convenient location too.ERIC JAMES O.
This was the worse experience I have ever had, lied too and ripped offTony B.
More counter help on weekends. The young lady working was very professional and thorough. Your lucky to have her. Very very long line and things would have been ugly without her. She's an exceptional employeeScott B.
In my opinion, you really can not improve the best customer service unless you add a point system i.e. a rewards system for usage and mileage. I have been a customer if UHaul Moving and Storage for the past 22 years. (This includes Storage service and Truck and equipment rentals) and you have always been superbJames W.
Courtesy is(was) the key. The staff was respectful and answered all my questionsRICHARD KANE H.
None. So easy and helpful and fast.ANDREW HART R.
The staff member working was genuinely nice and answered my questions in a way such that I felt comfortable utilizing this service as well as leaving my car at a local street nearbyAnanya A.
Polite & efficient staff. Clean and newer rental van but radio broken and change oil indicator light was on.PAUL E.
Would be nice if all rentals had a ramp to assist in loading.Becky P.
Customer did not leave a comment.Roxannebeatrice A.
Robert was very rude and disrespectful when he called me about returning the van because I was a day late. I am a black business owner and felt very disrespected and I will never ever rent from there again andor recommend them.LOUIS RAMON P.
Horrible experience. I frequent this location for work, and will never use it again.Amy B.
Keep up the good work. This ended up being a very confused rental because of two COVID related cancellations and rescheduling. You guys accommodated us every step of the way. Thanks again.Kaleigh B.
Customer did not leave a comment.Marisa D.
Customer did not leave a comment.Megan H.
Manager was very helpful getting set up with proper hitch for the trailer I wanted to pull. Gave me helpful hints for pulling the trailer.Joseph W.
Customer did not leave a comment.Michael H.
Great customer service by Mr. BonebrakeThomas H. | First Impressions
They were so helpful several times on phone and in person. The manager could not have been any better.Amy R. | Overall Experience
Customer did not leave a comment.Julien a. | Overall Experience
Couldn't get anyone on the phone, quick to slap on late payments but no issues with our card. TERRIBLE CUSTOMER SERVICE .... NEVER GOING BACK!Jason b. | Overall Experience
Customer did not leave a comment.aidan y. | Overall Experience
Abigail was wonderful...and she was doing a great job training someone while assisting me! There were a lot of people in line, and another staff (male) was just sitting there not helping people. Why was he even there?Sarah T. | First Impressions
Customer did not leave a comment.Elizabeth P. | Overall Experience
Customer did not leave a comment.Rosalinda V. | Overall Experience
i been with you guys for a while.i like it here.the staff last name beesley is the best verry kind profesional.she reminds me of your awesome manager.we miss you get better soon.Dolly M. | First Impressions
Rat droppings were all over my items.Kate S. | Overall Experience
UNSUBSCRIBE ME FROM EMAILS PLEASEZACH H. | First Impressions
Need more staffDEAJEAN KAY W. | First Impressions
I found mouse droppings in my boxes and some of my belongings (blankets, bags) had holes chewed into them by the mice.Amanda A. | Overall Experience
Very helpful employees, even helped us get a bigger unit because the one we rented was too smallMichelle G. | First Impressions
The downtown team is ALWAYS professional, helpful and cater to my needs. The facilities are always clean and accommodating. I won't go anywhere else.Victoria D. | Overall Experience
Outside entry to storage area very unkempt with bid poop everywhere...employee very friendly and eager to please ver helpfulsandera s. | Overall Experience
Staff is always helpful and kindschayna p. | Overall Experience
The best imaginable experience...stellar. I highly recommend this location to anyone needing storage and/or equipment.donetta f. | Overall Experience
Customer did not leave a comment.Rosalinda V. | First Impressions
Thanks for the excellent service and help. The storage unit was well worth it and we will look to utilize this location for future storage needs!Nate L. | Overall Experience
This facility and it’s staff were awesome. Sorry to say the facility on 28th st Kentwood was the polar opposite. I found the staff condescending, rude and very unhelpful. I used both facilities multiple times over the 8 weeks with same results at both places despite different people on my visits. Can only think the 28th St facility needs a serious management overhaul.Stephen S. | Overall Experience
Customer did not leave a comment.ROBERT H. | Overall Experience
I've had the best possible experience with this U-Haul location. The management and staff are considerate and helpful, going above and beyond to help whenever possible. Moving is always stressful, but this was flawless.donetta f. | First Impressions
Keith Batchelders store on Grandville ave. Grand Rapids Michigan. Keith was there everyday working hard. You are a good manager and hope that you will get far! Staff was friendly and always helpfuMaria T. | Overall Experience
Thanks for helping make my move easier! I'll keep this place in mind if I need to store things again.Kevin H. | Overall Experience
My only issue was that the person moving my stuff out of storage was allowed to turn my card and cancel my lease when I wasn’t finished. No one contacted me.Gina F. | Overall Experience
Thanks so much for letting me rent with y'all! And thanks for y'all patients!Teresa S. | Overall Experience
The second card swipe takes several times before it registers.carol j. | First Impressions
Very professional. Very clean. Best storage facility I've ever encountered.MIchael W. | Overall Experience
People at both ends were awesomeStephen S. | First Impressions
The only thing I wish had been different is if my account could be prorated. I am done with the unit I was renting, cancelled it on Friday the 20th, payment due date was the 17th.John M. | Overall Experience
It’s was okCharles B. | First Impressions
Very well organized and manager was so out going ! Great experience and I love to be rentingsalvador r. | First Impressions
Keith was very patient and helpful he explained everything in detail to me and made sure. I understood before I left.matt s. | First Impressions
Very nice staff and manager. Will definitely recommend.Matt S. | Overall Experience
Policy training is needed at all locations. Burlingame location needs a overhaul with stafRude and very unprofessional, from the counter rep to Lisa the GM. Keith made everything right and I give 5☆'sMatt S. | First Impressions
Could not have been a better experienceJoshua J. | Overall Experience
Brandi was knowledgeable and helpful. The process was quick.Lawrence G. | First Impressions
Very convenient and secureCollin H. | Overall Experience
Pricing a little steep. Not all staff can provide 24 hour access. Able to get a unit (over twice the size) for alot less. Other company waived 24 hour access fee since we're nonprofit.catholic c. | Overall Experience
Excellent experience. Outstanding location.Walter G. | Overall Experience
Everyone from the General Mgr. , on down were amazing. I would recommend this place to everyone. They made me feel like family. 5 star rating for sure.Mark M. | First Impressions
.ingrid a. | Overall Experience
Had to pay for a extra month but overall it was ok. A little priceyAllen H. | Overall Experience
Was not aware was speaking with a call center and not the store. I was getting information from one and told something different by another to have the location tell me something else! Worked out!DENISE M. | First Impressions
This is a beautiful facility with customer safety that’s top notch. I came and went at all hours and encountered the facility in pristine condition as well as professional responsive staff.Lisa O. | Overall Experience
Inderia was great, helpful, knowledable, quick and with a great attitude! Facility is one of this best I've seen.James B. | Overall Experience
Indira was very helpful and did a great jobSuzan S. | First Impressions
The process was simple and the unit was very clean. We had a few issues sometimes getting someone to help us at the front desk, but I think that's because people were off handling other duties.Trent C. | Overall Experience
I did not purchase insurance for my storage is NOT a reason for some of my things to come up missing. The truck I rented needs maintenance service ASAP not sound well. Bathroom was NEVER cleanClintara R. | Overall Experience
Have a nice dayDan S. | Overall Experience
The team was friendly and made everything easy!Trent C. | First Impressions
Even though there was a miscommunication initially, the delivery was perfect!Jim D. | Overall Experience
Great facility. Only problem I had was that the ceiling was leaking and some of my things were ruined.Achia S. | Overall Experience
Thank you!!kathleen d. | Overall Experience
naMatthew L. | Overall Experience
It is a safe and well run facility. It is superior to any other facilities in the Greater Grand Rapids area. You get what you pay for! .Michael T. | Overall Experience
Great Customer Servicemanuel v. | Overall Experience
Very knowledgeable, helpful, and nice!Valerie M. | First Impressions
Thank for y'all help on keeping my stuff safecarmony t. | Overall Experience
8 calls...8. You changed my reservation twice, cancelled it, and moved it to locations I specifically said would work for me. I was promised call backs and corrections, none of which happened. F u.NICK S. | Reservation
My experience Because the customer service was great the facility was clean and neat and I definitely want to come backLORENZO R. | Overall Experience
It was ok till a rented the uhaul from you guys and he picked my mileage and the time to have the truck back then cahrgerd menmore money oh and the older and younger women u have there are rudeKayla T. | Overall Experience
clean nice great guy manager i hope his name is keight if not im sorry it can awesome verry profesional kind explain verry well took his time thank you i recomend this place to any .dolly m. | Reservation
Keith Batchelor, General Manager, does an excellent job!mike h. | Overall Experience
Keith was great! Took us through the whole process. Super helpful.John M. | Reservation
Outstanding service and excellent people.Matthew V. | Overall Experience
On the way to Grand Rapids, my U-Box was switched with another one and sent to New York. Despite the terrible situation, Keith the manager was very responsive and understanding.Claire L. | Overall Experience
Great!Anu A. | Overall Experience
Greatalethia s. | Overall Experience
Free first month, friendly & engaged staff, very clean facility, It is great having free carts to use.bruce o. | Overall Experience
Very friendly and helpful staff! Had problems with my U-Boxes and they helped to solve the situations quickly and friendly!Brandon W. | Overall Experience
Great service from all the staff!Alicia Nicole B. | Overall Experience
Very impressive facility AND staff!STEVE J. | Overall Experience
Very friendly staff, very helpful! Great storage facility, clean, well lighted, secure. Would definitely recommend this site to other people.Scott T. | Overall Experience
Their Store Manager Keith was very helpful.Ketashia B. | Overall Experience
thumbs upaustin k. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!