Customer Reviews for U-Haul Moving & Storage of Downtown Greenville

Rating:

5.0

Very considerate, made my experience easier. as busy the place is they do a great job on everything

Rating:

5.0

I paid for 50 miles only drove 26. When will i get my money back

Rating:

5.0

The guy that unhooked the trailer was super nice and the check-in was effortless.

Rating:

5.0

Really great service!

Rating:

5.0

Cameron and the young lady that helped me on the phone were very helpful. Such a joy to finally get human beings and face-to-face help. The first U-Haul site the app sent us to did not have storage. The second did not have human beings or even a phone number. The central dispatching number for U-Haul was very frustrating too (I am 70 years old, and had driven twelve hours the day before pulling a trailer travelling through a window of time between snowstorms. Stressed and strained.) Bravo to U-Haul and the fine staff at your facility.

Rating:

5.0

Great folks

Rating:

4.0

The truck smelled like cigarettes. The driver door hardly closed. $1.09 per mile is ridiculous.

Rating:

4.0

All went well.

Rating:

5.0

Excellent customer service.

Rating:

4.0

I got stuck in a snow and ice storm and U-Haul gave me additional days to get to my destination. I appreciate that a lot l!

Rating:

5.0

Everything went great. Vehicle was ready and waiting.

Rating:

5.0

Great folks there

Rating:

5.0

Well I was running a little late but they have me set up and ready to go when I got there very friendly and professional I would gladly recommend them and I would definitely use them again thanks so much

Rating:

5.0

All around great experience, worked out great. Love the 6x12 trailer!

Rating:

5.0

Very nice people

Rating:

5.0

Awesome group

Rating:

3.0

I'm confused,I reserve a van for Tuesday 12/31/24,but when arriving there was no van I called u-haul an the lady help me find a another place an truck instead of van but was told it would be same price an she booked it for 3pm to 11pm but when I got to site on Wade Hampton, it was more it went from 22.?? To 40.18 was sure why I only used from 330pm to 620pm when I returned. So why did I pay almost 20 dollars more for 3 hr rental when told another price.

Rating:

5.0

Everything was just great I had no problem at all and thank you

Rating:

5.0

Staff have always been friendly and helpful.

Rating:

5.0

Service at pick up and drop off was excellent. Only comment was I could not get the radio to work and I forgot to report it on return.

Rating:

5.0

Excellent customer service and very professional.

Rating:

5.0

Awesome folks

Rating:

5.0

Just keep the great work you guys are doing!

Rating:

5.0

Great customer service

Rating:

5.0

Everything went smooth. Staff was super friendly and professional.

Rating:

5.0

Great Team

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️

Rating:

3.0

long wait times in line for rental service...

Rating:

5.0

Great experience.

Rating:

5.0

Great team. Very professional!

Rating:

5.0

Very Friendly and helpful staff!! Easy pick up Thank you

Rating:

5.0

I received good customer service. The instructions on the use of the 15ft truck were clear and the service timely. I would rent from this location again. It was an easy truck return process.

Rating:

3.0

There was a customer in front of me that was being helped. There was another individual, whom I'm, assuming was an employee but they were sitting in a chair the whole time playing on their phone and they never looked at me or made any attempt to help. Otherwise, the transactions were fine.

Rating:

5.0

Great team

Rating:

5.0

Kacie was very kind and helpful. She was articulate and answered all my questions. She provided the best customer service I have experienced in many years.

Rating:

5.0

Everything was great!

Rating:

5.0

Very courteous and friendly

Rating:

4.0

Trailer had gravel inside. Employee was able to clean out however if I hadn’t checked inside I would have discovered too late. Equipment interior should be reviewed.

Rating:

5.0

I have rented here before and they are always very good. It is great not having any issues.

Rating:

5.0

Great staff. Extremely helpful. And very professional and polite.

Rating:

5.0

Thanks to the friendly staff our return was smooth and rapid

Rating:

5.0

Customer service at this location was fantastic. I interacted with two different staff members and they were both wonderful and helpful.

Rating:

5.0

Team did an outstanding job.

Rating:

5.0

Awesome Team

Rating:

3.0

We were pretty upset to see an employee had been in storage unit. My husband's brand new air compressor had been switched. Upon getting stuff out and home. The air compressor did not work we checked the serial number and our directions and cate book that came with and the serial number did not match

Rating:

2.0

Overcharged for the truck. Won’t rent there again .

Rating:

5.0

This Uhaul is the best

Rating:

5.0

Great folks y’all have working there.

Rating:

5.0

The Customer Service experience with the location specifically was excellent. The inability to speak with them via telephone was frustrating at best. Forwarded to the "Supportv Center" telephone network was ineffective, and provided no comfort or real assistance with LONG wait times and incorrect information.

Rating:

5.0

Great service. Little tricky getting into lot when traveling away from Greenville but that is really being picky. Friendly staff - knew what they were doing - got me hooked up and on my way quickly.

Rating:

5.0

Best place to rent a U-Haul from

Rating:

5.0

Keep being yourselves,courteous, and knowledgeable of what everyone customer needs.thanks again

Rating:

5.0

We dropped off at Roper Mountain location Greenville

Rating:

5.0

Friendly and responsive staff in and out quickly with both pick-up and return. I have used this UHaul location several times in the past. Always same quality service.

Rating:

5.0

The guy who was in the office was EXCELLENT! He was very helpful and was much appreciated! You don't find customer service anymore much less EXCELLENT service! Thank you!!

Rating:

4.0

Smooth transition

Rating:

3.0

This facility was better of the 3 I visited yesterday!

Rating:

5.0

They did great, I didn't have to wait at all. Will rent from here again.

Rating:

5.0

Keep those guys together! They do a heck of a job.

Rating:

5.0

freindly helpful fast

Rating:

1.0

This is the worst experience I ever had dealing with uhaul. I will never use uhaul again even i have to pay more at another company. This location are thieves and I plan to go as far as needed to get the money this company stole from me.

Rating:

5.0

Keep the same team together as they are wonderful to work with.

Rating:

3.0

Told them twice about a water leak in my unit and several items got wet

Rating:

5.0

Originally found this location through internet search several years ago. Now my go-to location. Outstanding service and facilities.

Rating:

5.0

The service that I received was very good. I would recommend to family and friends they helped me out every step of the way.

Rating:

4.0

Kever was very nice friendly and provided excellent service

Rating:

5.0

No issues at all, staff was very helpful and friendly

Rating:

3.0

Could have been maintained a little better. Employees were friendly but the bathrooms need attention.

Rating:

5.0

The only bad thing was the app, I got locked out some how, but the staff was very accommodating, and I could text them to pay my monthly bill, thank you so much

Rating:

1.0

Lack of communication didn’t let me know I had to bring the U-Haul bk to the one I got it from ! So I left it at the U-Haul place I have storage with

Rating:

4.0

Great and will Work with you on making arrangements if you may be running a little late they do accommodate you in any way that they can great team love it

Rating:

5.0

no issues at all!

Rating:

5.0

I paid for a dolly but when I got ready to start moving.. I realized the dolly wasn't on the truck. But when I return the U-Haul I told the guy.. and he removed it off immediately so I wasn't charged for it. Thanks!

Rating:

5.0

The storage buildings are showing their age. There are large gaps in the siding that allow dirt to enter.

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

The only problem I had was that rats got into my INDOOR storage unit & destroyed my very expensive couch and it was well wrapped. I didn't expect rats to be a problem in an indoor facility. I'm not happy about this at all!

Rating:

2.0

The staff had no idea what they were doing, we ended up having to get a different storage unit way down the haul from our original one because of such. There was a q-tip from the previous users that had so much ear wax on it that it was sticking to the wall. The insulation inside looks like it will give you asbestos. The move in process wasn’t smooth at all because there’s a huge bump that you have to get over to even get into the facility.

Rating:

2.0

The manager of this facility did not want to redeem my free first month of storage that I qualified for by renting a uhaul trailer a couple days ago. His explanation was that he is the manager of that location and he doesn't work like other managers at other locations and he would be loosing money by giving me a free month. Very disappointing

Rating:

5.0

Staff was helpful, able to serve my needs, courtesy, and professional. Like everyone else a bit short handed but did fine.

Rating:

3.0

I got no discount or refund for early truck return or early departure out of storage units.

Rating:

5.0

Great staff. Very helpful!

Rating:

4.0

Everything was great, except I had the check-in process (my reservation was lost twice before finally booking on the third try. Luckily they still had a unit available for me). Beyond this, it was a great experience.

Rating:

5.0

Excellent customer experience thanks to the staff members at 529 Wade Hampton Blvd in Greenville, SC. Definitely satisfied. Thank you

Rating:

2.0

I selected this rating, NOT because of unprofessional or unfriendly staff, but because of the painstaking difficulty of reserving my unit. Because the online reservation system 'crashed,' I was unable to complete my check-in online. Then, on two further occasions - one over the phone and one in-person - my reservation got lost for whatever unknown reasons. Fortunately, the third try was a success, and by the stroke of luck they still had a unit available for me, otherwise I would have been S.O.L. with a truckload full of stuff. Apart from all of this, the storage unit itself was fine, and the people were friendly.

Rating:

5.0

Thank you guys 😊

Rating:

5.0

This is the best U-Haul and staff in the upstate!!

Rating:

5.0

The staff was very friendly and helpful with our move to the Upstate of South Carolina. Thanks for the great service😁

Rating:

5.0

The service was a wonderful surprise!

Rating:

4.0

Very fast and efficient

Rating:

5.0

With current economic pressures we had fallen behind on payments and the items in the unit were of more sentimental value than monetary value . I was afraid we were going to loose them but the management was incredibly compassionate and generous and allowed us to retain the contents of our unit and we are extremely grateful for their kindness. Would reccomend for anyone needing storage. Rent was a good rate too! Thank you! If I had any suggestions it would be to mention that the smallest truck doesn't have a ramp. It is my fault for not reading the info thoroughly but I imagine this happens frequently enough that it is worth noting... again thank you very very much!

Rating:

5.0

The staff and management at this location were incredibly helpful during the time I used this unit. Regardless of what I needed or when I needed it, they were always happy to help. I often rented trucks and trailer from them as well. Should I have storage needs in the future this will be the first place I come.

Rating:

5.0

Staff was more than accommodating.. they went above and beyond

Rating:

4.0

The staff at the Greenville storage center made a very difficult time during My move bearable they should be commended for their customer service and just plain human understanding

Rating:

2.0

One man employed there has to handle the office and the storage area. I had to wait an hour before the office opened which he explained that he was the only one there. He was very helpful. However there is no sign nor anything posted that that location is now primarily just for storage. When the service rep from 1800 uhaul sent me there she should have told me that.

Rating:

5.0

although a little tight getting in and out of the location, the staff here were always extremely friendly and more than willing to help. When we got ready to move out and needed help with boxes they helped us put the boxes in our vehicle. When it was time to load the car on the hauler, they were extremely helpful. If I had to do it again, I would use this Uhaul.

Rating:

1.0

Got charged an extra 78$ on my credit card, I call your store and ask what it is for non of the employees seem to know, how we about 10 minutes later oh it's because you brought the truck back late. I returned the truck a day early. The employee says oh yeah you did I don't know why this is here we will refund you. 3 weeks later no refund. Everytime I call the store no one wants to help me. U haul is in the business of ripping people off. Wont be using them ever again.

Rating:

2.0

The staff is great but the building is not maintained which is a corporate issue. Both of my storages had missing insulation which caused water damage to my possessions. Bathroom could be cleaned more frequently as well.

Rating:

5.0

Great experience. Everyone was extremely friendly, knowledgeable, helpful, and accommodating. Highly recommend.

Rating:

5.0

Facility was clean and well maintained and access was never a problem. No trouble with any of my belongings being damaged in any way. The staff was always very accommodating and polite. Would recommend this facility to anyone in the area in need of storage !

Rating:

5.0

Very friendly and helpful! Went above and beyond expectations

Rating:

5.0

Great service. Would have loved to see more dollys to transport our items into storage. The one we found was broken. Overall a great experience!

Rating:

5.0

Thanks for everything.

Rating:

4.0

Please fix the gate to the storage area. We almost got locked in because the code box was not working.

Rating:

3.0

I had a lot of trouble with the online reservation system, had to go to the office and wait in a long line, but the staff was helpful, efficient and friendly. I found the climate controlled area to be uncomfortably hot and the cart by the door was missing a wheel. The unit itself was in good shape but the floor was dirty (found a loose nail) and the rodent trap was unsettling.

Rating:

5.0

Top notch storage facility and moving supplies. Everyone was kind and helpful, even helping me carry moving supplies to my car. Online checkout if our storage unit rental was incredibly convenient.

Rating:

5.0

The staff was beyond helpful and I would definitely recommend this location to anyone needing storage or to rent a truck.

Rating:

5.0

The lady that normally works In Greer that was at this Greenville location was incredibly kind, and patient

Rating:

3.0

Although I answered yes to the question was the facility clean and well maintained, the unit we rented was a bit dirty and it has two rat traps in it which does not give us a tremendous amount of good feeling. Would likely have rented from the place across the street if I had actually seen it first. It seems to be a bit old.

Rating:

5.0

The management team showed the professional side while still being able to relate to my situation I was in. The manager that you have is truly remarkable and I will definitely be recommending U-Haul for anyone needing a storage in the future.

Rating:

5.0

All staff was friendly and helpful.

Rating:

5.0

Knowledgeable, helpful, and courteous staff. Excellent overall experience! Thank you!