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Francis B. | Online Move InCustomer Reviews for U-Haul Moving & Storage of Downtown Toledo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the convenient friendly service!
Jonathan S.Keep up the good work! Everything was great in my experience!
Jonathan S.Every time I've dealt with Kassidy or anyone else at this location, it has been a joy filled experience, I've always left with a smile on my face and I usually an angry person. They do a great job!
Devin M.Great customer service from both people who helped me they both have wonderful customer service I would recommend them to anybody
Shawane F.The young lady at the front desk was very friendly and professional.
Martin K.Staff go above and beyond to be helpful, so nice, really great. Big thanks!
Hayley S. | Overall ExperienceCustomer service was excellent on both ends.
Michael H.I would recommend Kassidy, she was very, very, helpful, professional, knowledgeable, in a difficult moving situation for me, she made it easy and everything got done, even early. She's was too notch, in the future I would recommend that location because if the experience I had with her and my rental, she needs to be recognized in your organization, you would be proud of how her customer service is value A+.
Levon R.Amazing customer service. Best uhaul I've rented from
Mitchell H.Friendly helpful staff!
LANESHA B. | First ImpressionsGood and fast service
Sarah S.Was charged 60 dollars for gas
DONNELL D.Equipment and service from staff were both excellent.
Matthew W.Equipment was is great shape and the U-Haul staff were extremely polite and helpful.
Matthew W.Thank you DeAngelo
Latonia R. | First ImpressionsMake sure everything I add is available
Diamond D.I was told I would be getting $75 back if I switched my drop off location. I did that, yet haven't received any money back.
RENEE LYNN S.YOU NEED TO VERIFY YOUR CUSTOMERS INFORMATION, STOP SENDING ME EMAILS AND ATTATCHING MY NAME TO RENTALS I DID NOT GET.
Tyler M.Customer service was ok, the uhaul had a cracked windshield and the dolly was never put back just laying in the back. Also still waiting on a call back for being overcharged. I was told one price and completely charged for more.
Richard D.They are always professional. I love going in to let them service me. I will be back soon. Andre J.
Andre J.I had requested for a 8' open pickup but i was given a 9' closed pickup truck, the only issue was that i had to accommodate 2 passengers which i was not able to do using the bigger pick up
ANIL C.I was greeted nicely as i exited my vehicle and the check-in was very fast and efficient. The young lady that helped me was very kind and courteous.
Timothy T.I was'helpd by Diangelo my first visit he was very nice.when i returned my'truck i dealt with a lady name Brianna Ferguson which was very rude.and she gave me false information and i vowed to never rent from this store due to Briannas nasty unprofessional atitude .she should not be a customer care person.she is nasty to people.And very snappy.
tyrell b. | First ImpressionsWe received the uhaul truck with a completely empty tank of gas. In the future, it would be nice to make sure your trucks have at least a half a tank of gas starting out so that your customers can spend their time moving as opposed to having to go get gas right away. Otherwise, great service and vehicle was in decent shape.
Jessica F.Nothing
THOMAS G.Rep able to find new drop off location
Harry D.Truck was not available at the location I reserved it at. Was sent to this location which was 10 miles away from original location, which caused almost an hour delay on starting our packing and loading. Was never notified of this change even though your records show I was, which indicates to me that the employee who was supposed to notify falsified that information. I reserved 12 moving pads. After picking up the truck, I found that one bag had only 4 pads and the other contained 5 pads so I was short 3 pads. Called the pickup location to have this corrected. Fortunately, 9 pads was enough. A little more attention to detail by UHaul personnel would have made the pickup experience better.
Dennis A.I have always had excellent service with Uhaul and I've used them numerous times
Cynthia B.Not enough staff. Difficult location to get to.
David M.The payment system!!!! for some reason I was charged 3 times by UHaul and no at Uhaul one seems to know why, now I have funds being tied up 125 dollars on one transaction and 80 on the other when my bill was only 55 dollars when all said and done.. Now in being told to wait until monday to talk to the credit department after being bounced from rep to rep all day.. Im extremely frustrated with this place to say the least I definitely would not recommend this place to anyone..
David B.I think things are good especially now using your mobile phone now.
Danielle B.Very nice guys
Terence H.Easy & excellent service
Warren R.Guy who disconnected trailer from my son's truck did not seem to know what he was doing. Glad I was standing by him watching. He let trailer hitch lunge forward and it dented the tailgate of his truck.
Tina R.I have no issue with the Washington Street location. My disappointment comes from my original reservation being with a different location at 1 showing up and them telling me my reservation wasn't with them. Even though I had a confirmation on the reservation showing that address and that location. They then informed me that I would have to go to the Washington Street location to pick up the car hauler. It added extra time an extra expense to me and I didn't appreciate it.
Rose S.On arrival my truck was dirty had dog hair all over the truck couldn't even use ac cause I was afraid dog hair would blow into my mouth.
Michelle C.very friendly customer service
Richard H.The customer service was above and beyond. You need to do whatever you can to keep the manager and her brother working there. They truly made the experience worthwhile and stress free during my move.
Evan T.I just dropped off The truck handed the key to the employee and that was a simple and easy
LAURENCE DONALD S.Fast. Personal.
Jerry L.Keep up the Good work Thank you God bless you ðŸ™ðŸ¾.
Shana O.Just a note about the individual who helped during the pick up and hook up - she did an outstanding job.
Howard G.Great experience! The GM at the location was very helpful! Thanks again!
Brian W.Nothing. Your staff was friendly and very helpful. In and out in 10 minutes.
James C.We originally rented a 15' truck. When we arrived to pick it up the passenger mirror was broken off. Obviously we couldn't drive it in that condition and there was not a replacement vehicle available in the same size. We ended up having to drive to another location to pick up a 10' truck. I am not happy and will not recommend Uhaul.
Mary G.Very clean location and the store associate was very friendly and helpful.
Christine T.I was suppose to pick up my truck at a different location, one closer to my home. The day before our move they called to tell me I had to drive further away for my pick up at 801 Washington. I didn't understand why they couldn't drive the truck over to our area as we had a reservation.
Miqueas G.Drop off location made things very easy it was very nice. It was clean and the staff were very friendly and seemed to know there stuff.
LONA S.Staff is very friendly and helpful
Cori B.Nothing against the location itself or staff there, I just made my reservation at another location which is 1 mile away from me. the day before the move I got an email from UHaul that they changed my pick up location to the downtown location which was far 20 min from me and very inconvenient. The truck was not full of gas which also wasted time to fill it and made it very hard to estimate how much gas to add at the end of trip to be exactly a little over half full tank. I ended up putting a lot more gas in the truck so it was over 3/4 when I returned it. no reimbursements were given which is not fair how Uhaul would have charged me if I returned the truck with less that half but they would not credit me if it has more gas when I returned it.
Nizar D.The truck I had had a whole in the top and my furniture got wet I told the guy about it but he did say nothing about it he told me I could bring it back but I was already at the place to get it the people at the store put paper towels down until I got home but I wish u-haul could have done something about it give me some of my money back or something I don't think I would use u-haul again
Kimberly M.Since I hired helpers from movinghelp.com and Uhaul had to rebook the truck at a different location with a pick up time three hours after I was supposed to get my truck and the pick up location of the truck took 2 hours to give me the truck. I was so far behind. My new apartment had no place to put the truck due to the rescheduled time with the moving help guys. Luckily this place was a block from my apartment, and with no place to keep the truck at the apartment building till the guys showed up to help which I didn't know what time they were coming they let me keep the truck there. That was the only good thing about the moving experience. The rest of the uhaul move was a disaster and I will be going with another company next time.
David M.Keep doing what you're doing!
Michael Greszler M.Very professional staff over all great experience
Timothy C.GIVE BACK WHAT IS DUE, AND HAVE EMPLOYEES BE MORE ATTENTIVE.
CHRISTOPHER F.You have a very easy process for after hours drop off - made finishing a long weekend of moving two kids out of college so easy! Thank you.
RICARDO H.Nothing, I was running late to get the truck back by 7 PM. I have an old clamshell cell, that is the phone I used when I called this location and told the young man that I would be be pulling on to the his lot right about 7 PM. He told me I could do the auto checkout, however my smart phone was dead no juice. He said no problem I will hang around if I have to to get you checked out. I pulled up right at 6:59 and he had an excellent attitude and took care of getting my Uhaul checked out. I heartily recommend Uhaul to anyone looking for a rental and hopefully you will have the same experience I did. The Personal authentic service makes a difference ! I will be back as a customer with Uhaul. Thank you !
James W.I love the 24/7 service with the contactless rental... Awesome service!!
Christina T.The guy who checked me in was helpful, courteous, friendly and efficient
mary c. | First ImpressionsThe clerk got the storage unit ready but dur9that time he refused my to add my alternate number by assuming me and the other person were one individual after I told him we were to different people but on the internet has made us 1 person instead in reality we are 2 people that happens to have the same name from that point it went downhill because he decided to refuse to rent me the truck as per my reservation I then had to wait while my daughter got Deanglo came up front and rented me the truck I am a elderly disabled black woman who is hard of hearing so my daughter had to keep telling me what he the one that rented the storage unit said see tried explaining that but he still refused to finish my order which was he fault he didn't rent me the when I asked about it was a problem he walked away and went into the back of the building and refused to come and finish my order
Joyce B. | First ImpressionsBy far the best uhaul storage location i have ever used. 9/10 would recommend to friends and family, especially the free month for having auto pay which is a great option for me. Delane was also amazing and super accommodating. Plus very speedy and fun!
Quentae M. | First Impressionsstaff was very helpful and friendly. Great crew!!
john w. | First ImpressionsGreat staff, beautifully renovated building and grounds... Thanks for moving in to and becoming part of Toledo's historic Warehouse District! Love looking out my window to see our flag flying!
HENRY G. | First Impressions