Customer Reviews for U-Haul Moving & Storage of Downtown Toledo

419 reviews

801 Washington St   Toledo, OH 43604

(419) 464-7080

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 464-7080

801 Washington St
Toledo, OH 43604

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I had a speedy and pleasant Experience, keep it up!

Joy H. 
Rating:
4.0

Customer did not leave a comment.

Terry S. 
Rating:
4.0

Customer did not leave a comment.

Derek V. 
Rating:
5.0

Staff was super friendly!!

james J. 
Rating:
5.0

Customer did not leave a comment.

Ralphpaul J. 
Rating:
5.0

Customer did not leave a comment.

Howard O. 
Rating:
5.0

The uhaul had a lot of trash in it, but the uhaul employees were very nice and helpful.

Maxwell Y. 
Rating:
5.0

Customer did not leave a comment.

Gurcharan S. 
Rating:
5.0

The staff was great! Don't change a thing.

Mark M. 
Rating:
2.0

Not the greatest location

Param P. 
Rating:
3.0

Customer did not leave a comment.

RON A. 
Rating:
5.0

I did not go inside of this location as dropping off the truck was a simple and quick transaction. Someone came outside we reviewed everything and I was on my way quickly.

Alisha B. 
Rating:
5.0

All of these girls go above and beyond to help the customers...luv them all

George P. 
Rating:
5.0

Customer did not leave a comment.

Waikikse J. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Make sure the windshield of your trucks are as clean as possible for when you drive into the sun the dirty glare is terrible.

Darren L. 
Rating:
5.0

Customer did not leave a comment.

justice B. 
Rating:
5.0

Customer did not leave a comment.

Markis P. 
Rating:
5.0

Great costumer service

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Migeli O. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

I'm very impressed with the level of security you have in place here. Thank you so much for calling me about my lock this morning. Think I'm gonna like it here

Tammy H.  |  First Impressions 
Rating:
5.0

All staff was great from all U-haul places including Bre, Tammy, and Kassidy. I would highly recommend.

Mallorie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
4.0

Customer did not leave a comment.

Ebony J. 
Rating:
5.0

Overall my experience with U-haul has been amazing. Kassidy took extra time to help with finding the right size storage unit and moving truck/boxes. She also took the time close to closing to show my family and I what entrance to go into for (moving heavy items, etc). I'm very pleased with visit and highly recommend this company to all potential customers.

mallery J. 
Rating:
5.0

Customer did not leave a comment.

Howard O. 
Rating:
3.0

They weren't open we had to deal with one 800 number

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Portia A. 
Rating:
4.0

The app is a huge negative. It would have been easier to simply show up and rent.

David P. 
Rating:
4.0

A very nice lady help me with the turning of the truck and I would definitely recommend this location for pick up and drop off

Michael S. 
Rating:
5.0

Staff was very pleasant & helpful.

Tammy K.  |  Overall Experience 
Rating:
5.0

Professional

MANYA W. 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
4.0

Trash laying in parking lot and store floor

George P. 
Rating:
4.0

Upon returning the rental trailer the drop off location expressed concerns with who attached the safety chains - pick up location in Toledo attached chains. Alabama location indicated the break chain must be the shortest length attached and trailer had been incorrectly hooked up.

claire B. 
Rating:
4.0

Customer did not leave a comment.

richard I. 
Rating:
5.0

Customer did not leave a comment.

Jake M. 
Rating:
5.0

Everything was perfect. From the customer service, to the cleanliness and effectiveness of the truck.Kassidy Koepfler is well deserving of her title as team leader! Thank you again .

lula B. 
Rating:
5.0

Kassidy has been great to work with! She has been very nice, she is quick to get things done, & her follow up is great. I was looking for a bigger unit & she let me know as soon as one became available. Thanks for making easy to do business with uhaul!

BRIAN M. R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

A+++ Professional

Andrew M. 
Rating:
5.0

The best Uhaul location in Toledo! This is my favorite location for truck rentals and storage units. Friendly service and clean secured location!

LANESHA B.  |  Overall Experience 
Rating:
5.0

I always receive excellent customer service at this location! This is my favorite Uhaul location, would recommend friends and family to use. Clean location and friendly service!

Lanesha B. 
Rating:
4.0

The app seems to have issues, great idea but doesn't work. Contact with uhual employees was very good!

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Miguel L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer Service was great. Truck was not swept out before I got it, had papers, water bottles. And misc trash in back, but I swept it out before returning.

Selena H. 
Rating:
5.0

Customer did not leave a comment.

FRED B. 
Rating:
2.0

Been having problems. Each month I have been getting calls about the computer issues and how the computers has either took off our card on the account or they cant find the right account. Even after my fiance has talked to manager and we got the thumbs up. I still get a call once a month.

Alecia S.  |  First Impressions 
Rating:
5.0

Great Customer Service everyone was always helpful and nice. Place very clean always smelled good. Nice bathroom. Great job thanks for everything

JACQUELINE A.  |  Overall Experience 
Rating:
5.0

Just a fantastic day working with the entire staff at this Toledo Ohio Michigan and Washington Streets intersection renting an Econoline van for the day. This location is fully professional start to finish.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Francis B. 
Rating:
5.0

Customer did not leave a comment.

Dwight H. 
Rating:
5.0

For me my experience was great . Quick and easy. Thank you 🙏🏾 for the great customer service.

Jacqueline A. 
Rating:
4.0

Customer did not leave a comment.

Francis B.  |  Online Move In 
Rating:
5.0

Keep up the convenient friendly service!

Jonathan S. 
Rating:
1.0

Customer did not leave a comment.

matthew K. 
Rating:
5.0

Keep up the good work! Everything was great in my experience!

Jonathan S. 
Rating:
5.0

Every time I've dealt with Kassidy or anyone else at this location, it has been a joy filled experience, I've always left with a smile on my face and I usually an angry person. They do a great job!

Devin M. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Terrance S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawane F. 
Rating:
5.0

Customer did not leave a comment.

Leon C. 
Rating:
5.0

Great customer service from both people who helped me they both have wonderful customer service I would recommend them to anybody

Shawane F. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

The young lady at the front desk was very friendly and professional.

Martin K. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Staff go above and beyond to be helpful, so nice, really great. Big thanks!

Hayley S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Garnett J. 
Rating:
5.0

Customer did not leave a comment.

Heather E. 
Rating:
5.0

Customer did not leave a comment.

Elijah S. 
Rating:
5.0

Customer service was excellent on both ends.

Michael H. 
Rating:
5.0

I would recommend Kassidy, she was very, very, helpful, professional, knowledgeable, in a difficult moving situation for me, she made it easy and everything got done, even early. She's was too notch, in the future I would recommend that location because if the experience I had with her and my rental, she needs to be recognized in your organization, you would be proud of how her customer service is value A+.

Levon R. 
Rating:
5.0

Customer did not leave a comment.

Dai'Lahntae J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Amazing customer service. Best uhaul I've rented from

Mitchell H. 
Rating:
5.0

Friendly helpful staff!

LANESHA B.  |  First Impressions 
Rating:
4.0

Good and fast service

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Brandy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlotta M. 
Rating:
5.0

Customer did not leave a comment.

Tierra T. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Claudette G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracy g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiera F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francesco D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily b.  |  Overall Experience 
Rating:
5.0

Kassidy was very helpful. Excellent inside out.

D'ANDRE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya M. 
Rating:
1.0

Was charged 60 dollars for gas

DONNELL D. 
Rating:
5.0

Equipment and service from staff were both excellent.

Matthew W. 
Rating:
5.0

Equipment was is great shape and the U-Haul staff were extremely polite and helpful.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Thank you DeAngelo

Latonia R.  |  First Impressions 
Rating:
3.0

Make sure everything I add is available

Diamond D. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
3.0

I was told I would be getting $75 back if I switched my drop off location. I did that, yet haven't received any money back.

RENEE LYNN S. 
Rating:
4.0

Customer did not leave a comment.

Serena M. 
Rating:
1.0

YOU NEED TO VERIFY YOUR CUSTOMERS INFORMATION, STOP SENDING ME EMAILS AND ATTATCHING MY NAME TO RENTALS I DID NOT GET.

Tyler M. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
1.0

Customer service was ok, the uhaul had a cracked windshield and the dolly was never put back just laying in the back. Also still waiting on a call back for being overcharged. I was told one price and completely charged for more.

Richard D. 
Rating:
5.0

They are always professional. I love going in to let them service me. I will be back soon. Andre J.

Andre J. 
Rating:
4.0

Customer did not leave a comment.

Angelia R. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

I had requested for a 8' open pickup but i was given a 9' closed pickup truck, the only issue was that i had to accommodate 2 passengers which i was not able to do using the bigger pick up

ANIL C. 
Rating:
5.0

I was greeted nicely as i exited my vehicle and the check-in was very fast and efficient. The young lady that helped me was very kind and courteous.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Tracey M. 
Rating:
2.0

I was'helpd by Diangelo my first visit he was very nice.when i returned my'truck i dealt with a lady name Brianna Ferguson which was very rude.and she gave me false information and i vowed to never rent from this store due to Briannas nasty unprofessional atitude .she should not be a customer care person.she is nasty to people.And very snappy.

tyrell b.  |  First Impressions 
Rating:
3.0

We received the uhaul truck with a completely empty tank of gas. In the future, it would be nice to make sure your trucks have at least a half a tank of gas starting out so that your customers can spend their time moving as opposed to having to go get gas right away. Otherwise, great service and vehicle was in decent shape.

Jessica F. 
Rating:
5.0

Nothing

THOMAS G. 
Rating:
4.0

Rep able to find new drop off location

Harry D. 
Rating:
3.0

Truck was not available at the location I reserved it at. Was sent to this location which was 10 miles away from original location, which caused almost an hour delay on starting our packing and loading. Was never notified of this change even though your records show I was, which indicates to me that the employee who was supposed to notify falsified that information. I reserved 12 moving pads. After picking up the truck, I found that one bag had only 4 pads and the other contained 5 pads so I was short 3 pads. Called the pickup location to have this corrected. Fortunately, 9 pads was enough. A little more attention to detail by UHaul personnel would have made the pickup experience better.

Dennis A. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER E. 
Rating:
5.0

I have always had excellent service with Uhaul and I've used them numerous times

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Serena M.  |  First Impressions 
Rating:
2.0

Not enough staff. Difficult location to get to.

David M. 
Rating:
3.0

The payment system!!!! for some reason I was charged 3 times by UHaul and no at Uhaul one seems to know why, now I have funds being tied up 125 dollars on one transaction and 80 on the other when my bill was only 55 dollars when all said and done.. Now in being told to wait until monday to talk to the credit department after being bounced from rep to rep all day.. Im extremely frustrated with this place to say the least I definitely would not recommend this place to anyone..

David B. 
Rating:
5.0

I think things are good especially now using your mobile phone now.

Danielle B. 
Rating:
3.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

The gentleman who helped me was so nice and super helpful!!

Lena F.  |  Online Move In 
Rating:
5.0

I used the UHAUL storage for Almost a year to keep my personal belongings init an it was VERY CLEAN AN I KNEW MY THINGS WERE SAFE AN SECURE THERE AN THE STAFF EMPLOYEES WERE ALWAYS NICE AN HELPFUL I just moved my things out last week💯💛💜

kiesha m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Siobhan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary W.  |  First Impressions 
Rating:
5.0

They go over and above for their customers. Extremely knowledgeable and polite.

LEE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Theresa T.  |  Overall Experience 
Rating:
5.0

The guy who checked me in was helpful, courteous, friendly and efficient

mary c.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful!! We had a lot to do to move back to Maryland and every staff member was exceptional!! I'd recommend this location to anyone first in the Toledo area

Stanley J.  |  First Impressions 
Rating:
2.0

The clerk got the storage unit ready but dur9that time he refused my to add my alternate number by assuming me and the other person were one individual after I told him we were to different people but on the internet has made us 1 person instead in reality we are 2 people that happens to have the same name from that point it went downhill because he decided to refuse to rent me the truck as per my reservation I then had to wait while my daughter got Deanglo came up front and rented me the truck I am a elderly disabled black woman who is hard of hearing so my daughter had to keep telling me what he the one that rented the storage unit said see tried explaining that but he still refused to finish my order which was he fault he didn't rent me the when I asked about it was a problem he walked away and went into the back of the building and refused to come and finish my order

Joyce B.  |  First Impressions 
Rating:
4.0

By far the best uhaul storage location i have ever used. 9/10 would recommend to friends and family, especially the free month for having auto pay which is a great option for me. Delane was also amazing and super accommodating. Plus very speedy and fun!

Quentae M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rainia C.  |  First Impressions 
Rating:
5.0

Thank you! I Love This Location! You do an amazing job Cierra and Staff!

vanessa l.  |  First Impressions 
Rating:
5.0

Thank You Ceirra and staff for all you do at the Downtown location. You and your staff go above and beyond and I know my valuables are safe. THANK YOU! Great job!

vanessa l.  |  Overall Experience 
Rating:
5.0

Great staff!

KEVIN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Herold M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lance B.  |  First Impressions 
Rating:
5.0

The lady that was there when I moved in Sunday May 10th was super nice and very helpful

Theodore T.  |  Online Move In 
Rating:
5.0

staff was very helpful and friendly. Great crew!!

john w.  |  First Impressions 
Rating:
4.0

Very clean and friendly service.

tomeka k.  |  First Impressions 
Rating:
5.0

Very friendly staff and I appreciate you guys’ service, thanks 🙂

bradley h.  |  Overall Experience 
Rating:
5.0

Great service. Very professional

carla l.  |  First Impressions 
Rating:
4.0

Cody was very helpful. 4 stars to him and the excellent customer service I received.

pamela g.  |  First Impressions 
Rating:
5.0

Very helpful with what I needed. Thank you

kimberly l.  |  First Impressions 
Rating:
5.0

Nice place. Will recommend to others.

William A.  |  Overall Experience 
Rating:
5.0

The woman that helped me get the unit was very nice. The facility is very nice. Have carts to help you unload and get things to your unit. Also can't beat a free month with no obligations.

William A.  |  First Impressions 
Rating:
5.0

Matt was so helpful with my storage needs.

Alain T.  |  First Impressions 
Rating:
5.0

very good experience

Robert C.  |  First Impressions 
Rating:
5.0

Great staff, beautifully renovated building and grounds... Thanks for moving in to and becoming part of Toledo's historic Warehouse District! Love looking out my window to see our flag flying!

HENRY G.  |  First Impressions 
No reviews have been submitted for this location.

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