Customer Reviews for U-Haul Moving & Storage of East Providence

3,992 reviews

740 N Broadway   East Providence, RI 02914
(Under Overpass-N Side)

(401) 434-8470

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(401) 434-8470

740 N Broadway
East Providence, RI 02914
(Under Overpass-N Side)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

DAWN S. 
Rating:
5.0

Just keep doing a good job!

ROBERT B. 
Rating:
5.0

Pick up and drop off were efficient and all information was given in a comprehensive and friendly manner. All employees were helpful and patient with me during both pickup and drop off. I will definitely use again and recommend this location to others.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Service was phenomenal!!!!! The young lady that helped me on Sunday morning was unbelievable, very knowledgeable helpful hard worker most definitely give that girl pay raise. Great service.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Colby L. 
Rating:
5.0

Very polite, friendly and efficient staff on pick-up and drop-off.

JOSHUA G. 
Rating:
3.0

Drove 6 hours but the corporate office wrote my pickup time 9pm instead of 9am so they gave my truck away. So I bid not get the truck until 12pm. Then I had to go to another location to get the auto transport. Then had to go get the vehicle and that took a few hours because they told me the auto transport had a wench to pull the car onto the transport. ( no wench) So we had to push a 3,700 pound car onto the transport. Today I woke up with back pain at 73 years old. The little people on the ground were fine but corporate should be careful before the speak. So once we left 7 hours later finally reached or destination at 11:30 pm. If the truck ready at 9am I would have been home at 6:30. Please do better next time.

ANDREW H. 
Rating:
4.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

REGGIE F. 
Rating:
5.0

The rep was very nice and helpful

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

NOAH K. 
Rating:
5.0

Just to make sure the utility trailers are swept before customer arrives. Many times screws and nails as well as glass can be found in the trailer.

MICHELLE B. 
Rating:
5.0

Nice storage facility

Jordan M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
4.0

Customer did not leave a comment.

Bryan N. 
Rating:
3.0

I think it is a terrible customer service idea to charge customers $20 to for a return processing person do check the vehicle and require that they do it online with 20 steps you have complete... I will be doing my rentals from Budget form now on....

ANDREI A. 
Rating:
5.0

Customer did not leave a comment.

KRAIG K. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Drop off was quick and painless.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Truck was clean but unfortunately smelled like smoke. Ran well had no problems Mechanically. Your associate was friendly and helpful

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Shelley V. 
Rating:
5.0

great place

Tony V. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

Lashuanda was great!

MENDELLEH K. 
Rating:
5.0

Customer did not leave a comment.

JOEL P. 
Rating:
5.0

Customer did not leave a comment.

Deshawn M. 
Rating:
5.0

The whole experience was amazing. From reservation, to pickup, to drop off. Everything was great!

Mario F. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

ARIANA H. 
Rating:
3.0

I wanted a trailer hitch installed. Spoke with some woman who was not at the store & ordered incorrect hitch. Went to store on apointment day & the service person ordered the correct material and installed it correctly.

Edward W. 
Rating:
4.0

this was a difficult move for, but the vehicle, the kindness of the staff, and the general care that I received from every one tat I talked to, made much easier

MARC K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
4.0

I did not receive the additional equipment I requested with my order and when I brought that to the attention of the location I was not reached out to or contacted it was simply removed from my bill. This was fine I appreciated it but I also would have appreciated being contacted personally on the matter!

Kathryn K. 
Rating:
5.0

Very accommodating !

STEVEN L.  |  First Impressions 
Rating:
5.0

Staff was very helpful, and knowledgeable

Sindey S. 
Rating:
5.0

everyone was very helpful

KIMBERLY B. 
Rating:
2.0

I cleaned the truck very well, barely used it. Stayed under the miles I requested and still got charged the cleaning fee. Very upset.

ZACHARY K. 
Rating:
5.0

Again, great rental experience.

JEFFREY Y. 
Rating:
5.0

Quick and easy. Great customer service

CARLOS M. 
Rating:
5.0

An employee named Lashonda at my drop off location was fantastic. Very knowledgeable, very understanding and kindly apologetic about my horrible experience. She should be running the location i picked up from.

Brian F. 
Rating:
3.0

Mold issue

Craig M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

RONALD N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Lucien D. 
Rating:
5.0

Customer did not leave a comment.

CARMEN R. 
Rating:
5.0

Since I used to work at this location it's always like visiting friends.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

TRACIE G. 
Rating:
5.0

I was very surprised I could get one in the time I needed and the size I wanted!!!

KIMBERLY b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVANS Q. 
Rating:
5.0

Customer did not leave a comment.

Louis N. 
Rating:
2.0

We where told to drop off different location costing my valuable time money and mileage extra fuel Lisa customer service very rude and I want to be reimbursed

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

JASON L. 
Rating:
5.0

The young man that checked me out was excellent and the young female that checked me in was also excellent. Both are assets to your company. It was a pleasure doing business with you. Thank you Mike Dipoles USA LLC

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

wendyll B. 
Rating:
5.0

I arrived and about ten minutes later I pulled out with my trailer. Quick and friendly staff, very efficient and professional.

JOSPEH T. 
Rating:
5.0

Customer did not leave a comment.

jorge a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa D.  |  Overall Experience 
Rating:
1.0

I made a reservation 1 month a head of time. The scheduler/manager called me the night before the pick up and said I had to drive 2 1/2 hours to pick up the Uhaul and trailer. Then 2 1/2 hours back to where I needed to load. The manager was unwilling to make any compensation for extra gas or time.I made the reservation for one way from NH to Hixson TN. I turned it in at Hixson TN 3 days ahead of the required time. However Uhaul charged me an additional $312.04 saying just the trailer was dropped off in Florida!!? I will never rent from Uhaul again. If anyone I know is moving I will tell them to rent from Ryder. Additionally the average hold time to speak with a Uhaul customer service agent is at least 30 minutes. Your organization is horrible and you need to clean up your business.

Shawn J. 
Rating:
4.0

Got a uhaul with 50 miles on it. It was great!

JULIAN B. 
Rating:
5.0

Shawn (customer service) at North Broadway in East Providence was very professional and polite. I would recommend her to all my friends

SUZANNE L. 
Rating:
5.0

Customer did not leave a comment.

MARLON B. 
Rating:
5.0

Very very impressed absolutely no hassle equipment was an excellent condition

TIMOTHY B. 
Rating:
5.0

I've rented a number of times from UHaul and this was one of my easiest and most pleasurable experiences. I did the pre-Checkin and everything was in the computer, the agent offered me a location for drop off that would give me a cheaper rate overall, everything was efficiently taken care of and the agent was very helpful. I've written reviews in the past for the exact opposite. Kudos!

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Abby C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABARIVEL M. 
Rating:
4.0

Customer did not leave a comment.

Ellen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Keep up the good good work.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA L. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
4.0

Customer did not leave a comment.

Samuel R. 
Rating:
1.0

Provide better customer service. Stephen (the manager) was unresponsive to any of my attempts to contact him after I was unable to access my U-Box (directly after receiving written email confirmation that I would be able to). This experience was one of the most hell-ish weeks of my life. I spent a week in my dorm without any of my belongings and spent over $150 on rental car fees trying to access my U-Box to no avail (and only on the 3rd attempt to access it was I helped by a store associate). This is BY FAR the most horrible customer service I have ever received. It was stressful, emotionally taxing, exhausting, and frankly so so so aggravating. I will never use a U-Box again.

Jordan C. 
Rating:
4.0

Customer did not leave a comment.

ting-lung C. 
Rating:
5.0

Nothing. Great location, very friendly, professional gentleman who processed me through all information I needed. On the other hand I found the broad street location, staff the complete opposite of the n. Broadway location mislead me iwith bogus information.

FRANK C. 
Rating:
4.0

people were so nice and service was good.

MDNAYEEM K. 
Rating:
5.0

Great Licatuon

lauren k.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Austin S. 
Rating:
1.0

So. First I go there and it takes over 15 minutes to get a checked in (there’s only one guy ahead of me). That’s not that big of deal, and then everything went down hill from there. I was expecting a bigger storage unit and I expressed that as I saw what I received. Didn’t really try ans help me find a bigger one. And THEN the doors wouldn’t open. The WHOLE time I was unloading my Uhaul full of stuff. The employee never came back to check on me and was like “idk I guess they’re broken”?? Like what?? How unsafe also it took so long to take all my stuff out since I had to wedge the emergency door open! Super unsafe and I highly do NOT recommend

Jasmine J.  |  First Impressions 
Rating:
2.0

Older man was miserable and acted like he was upset that he had to help me. Never in my life have I ever had to write suck a terrible review. I had planed on forgetting this whole situation however the phone being disconnected ( possibly hung up on ) really upset both my wife and I.

Michael K. 
Rating:
1.0

The truck was not even there when we arrived to pick it up.

Lorenzo P. 
Rating:
5.0

I thought I had pre checked-in on the website, but evidently not. Not sure why, or if it's just not clear on the website.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

SUNJEONG K. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Allan who helped me in East Providence was friendly, helpful and efficient.

Ernest P. 
Rating:
4.0

Customer did not leave a comment.

LUCA R. 
Rating:
1.0

Change way over the estimate, customer service was 64 minutes wait, and phone dropped after 30 minutes told to fill tank , brought back with way more gas after I filled up … I feel like I was taking advantage of ….never again

AUGUST G. 
Rating:
4.0

Customer did not leave a comment.

david R. 
Rating:
5.0

none noted

Jodi C. 
Rating:
5.0

Customer did not leave a comment.

Osama A. 
Rating:
5.0

Excellent customer service.

MARY R. 
Rating:
3.0

I ordered 12 furniture blankets and only got 6 on the truck. There was a hand truck included in the back, but I didn't ask for it. Overall, it was an okay transaction. On a side note, there are several UHaul agents in areas that would have been closer, but for some reason I had to pick up the truck miles away instead. What is the point of having these stores on your lists if they don't offer the trucks needed for customers? I just don't understand that logic.

EMANUEL R. 
Rating:
4.0

Customer did not leave a comment.

Hagop A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

So easy! Kind staff!

Claire M. 
Rating:
5.0

Great customer service, friendly and very tentative to the customer...

JOSEPH L. 
Rating:
3.0

No furniture truck available, that I had ordered. Got charged for two sets of blankets, when I had only ordered one set. Took a long time to be waited on, to be processed.

John B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JUDITH S.  |  Overall Experience 
Rating:
5.0

I said the facility was well lit but, the storage it self is very poorly lite. Hard to see in storage area itself.

sandra p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda k.  |  Overall Experience 
Rating:
5.0

Consistently great service. Thank yoU!

SARAH B.  |  Overall Experience 
Rating:
4.0

I want to give a huge shout out to Moragn Amador at this location. She was spectacular when assisting us with the move in and day prior to moving out. Very attentive to my needs and did not suffocate me with loads of products/services that would’ve costs lots of money. I had a bit of a weird experience with the issue in using the dumpsters at the property. I used the night I moved out and was charged $40 for it. At no point did someone from the company state that the dumpsters were off limits to renters. Mind you, someone came up to us at the trash and even wished us a good night. If that was the case, why weren’t we addressed then? We would’ve immediately went elsewhere had we known prior to emptying out the unit and throwing them there, we would’ve went elsewhere.

Martha O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOYCE L.  |  Overall Experience 
Rating:
4.0

Just exactly what you expect: good!

Elizabeth N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MACIEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe a.  |  Overall Experience 
Rating:
1.0

Terrible customer service. Not helpful. Didn’t tell you that you don’t have 24 hours access or that their access isn’t working at this time. Looking for storage elsewhere

samantha t.  |  First Impressions 
Rating:
2.0

Go to h3!!

Felicia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

paul b.  |  First Impressions 
Rating:
5.0

very cordial and helpful.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary B.  |  First Impressions 
Rating:
5.0

Ray and Jordan where the best at customer service. They where the best give them a raise!!!!

dylan g.  |  First Impressions 
Rating:
5.0

I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.

MICHAEL C.  |  First Impressions 
Rating:
5.0

Great guy at the front desk. Super helpful and so nice. Storarage spot is perfect

Jeffrey S.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

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