Customer Reviews for U-Haul Moving & Storage of East Providence

4,082 reviews

740 N Broadway   East Providence, RI 02914
(Under Overpass-N Side)

(401) 434-8470

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(401) 434-8470

740 N Broadway
East Providence, RI 02914
(Under Overpass-N Side)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

ANDRES C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Staff was great

MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL A. 
Rating:
5.0

The charge for gas seemed overly expensive.

SARAH F. 
Rating:
3.0

I was charged a$20.00 after hrs return fee. I paid for a whole day and returned it that night only using it for a couple of hrs. My phone is not capable doing u hauls app on returns. I have never been charged after hrs return fee, I have been doing business with u haul for over twenty years, and never charged that fee.

KEVIN M. 
Rating:
5.0

Overall great experience. The woman that helped me out was very pleasant and was able to answer all my questions and get me set up quickly! Also the gentleman that helped me when I dropped the truck off was helpful

SPENCER G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
4.0

overall a positive experience. other than that i was the first customer of 2022 for this location! they could have given me a discount! ha-ha.

CHARLES F. 
Rating:
5.0

Nothing needs improvement. Stephen hitched the 4' X 8' trailer to my Jeep and I was on the road in monument at all.

GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

PEDRO B. 
Rating:
4.0

Customer did not leave a comment.

TEONDRA J.  |  Overall Experience 
Rating:
5.0

Staff were efficient and explained things clearly

DONNA P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

NANCY P. 
Rating:
5.0

Always very nice and helpful people here

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Wallace D. 
Rating:
1.0

I have my own business and use moving equipment and storage extensively. I've been using Extra Space Storage, but thought I'd give uhaul a try. The managet at your Broadway Ave location in east providence was extremely unprofessional. He disrespected me by making me wait for the pickup while he conducted his own personal business. I picked up the truck late because of this. I didn't adjust my return time accordingly because I was under a very extreme time limit to conduct my business. I returned the truck after the office had closed so I had to use the self return and check out function. The next day I noticed I was charged for 2 days rental. I stopped back at the office on Tuesday, the next day and the manager was not at the location so I was told to return, that he would refund the error in 2 days charged instead of 2 day. I just latge the office after discussing the situation with the manager. He was extremely rude to me and bluntly told me tgg hi Stu returned the truck after the 4pm time I had originally indicated for return. He said that I had unconvinced the business by not returning the truck at the indicated 4pm time. I explained to him what I stated above. When I expressed my disappointment, he laughed and said sorry we can't help you. You brought the truck back, so you owed us 2 days rental. I tried to reason with the manager and he just walked away from me. I do a lot of business and even rented a storage unit at this location. If I don't get this terrible situation remedied, I will never do business with uhaul ever again and move my items out of your storage facility immediately. John Costello 401-714-2405

JOHN C. 
Rating:
2.0

While I understand the main issue was the moving help, the staff didn't really offer much help or options for me to have a better experience. From start to finish my experience with uhaul has been awful

Jessica B. 
Rating:
5.0

Stephen was very friendly and professional. A real asset to you company.

Patrick F. 
Rating:
5.0

The van had some clear damage that wasn't in the photos. I submitted new photos for that.

LLOYD S. 
Rating:
5.0

Customer did not leave a comment.

JUANCARLOS M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUKE C. 
Rating:
3.0

Explain to the customer to fuel the vehicle prior to return as not to be charged $38.0O for a quarter of a tank of gas!

THEODORE H. 
Rating:
5.0

Very easy experience to rent from this Uhaul location.

JEFFREY M. 
Rating:
2.0

I had spoken to someone twice that I could not afford to pay for the unit any longer and my information was ignored and now over one year after clearing out my unit and not paying. I am still receiving a bill for thousands of dollars and continuously harassed by one of the managers after I explained my situation. If I have a financial hardship and can't pay. How do you think that is suddenly going to change. And after I had already emptied out the unit and left my keys with your associates. They screwed up and I get blamed for it. It's bad enough that when you come into the office you can't get anyone to acknowledge your presence, nevermind help you. Your business is good but individual people are so incompetent and customers should not have to suffer for their lack of professionalism. Please do better.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monique g.  |  Overall Experience 
Rating:
5.0

My entire experience was wonderful. Great customer service. Thank you

CHRISTINE E. 
Rating:
5.0

Nothing great job

CHRISTOPHER V. 
Rating:
5.0

Excellent service! Really enjoyed the staff girl and her willingness to help! She is competent and super helpful! Make sure you promote her!

Indrek K. 
Rating:
1.0

I returned the truck after hours as planned, and tried to do the online check in but had trouble with it on my phone. I made every effort including going on chat with U-Haul help. When I got my invoice this morning, I was charged double for all rental fees - truck, blankets and dolly. I did everything I was supposed to do and returned the truck on time but I got charged double. I went into the office this morning and was told there was nothing they could do.

Eric G. 
Rating:
3.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO T. 
Rating:
5.0

Customer did not leave a comment.

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

PEDRO B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Efficient staff, easy check-in and check-out process, superb moving help from "Everyday Movers" (whom I contracted through he UHaul website); and a success all around.

ERIKA H. 
Rating:
4.0

Customer did not leave a comment.

TULUI K. 
Rating:
4.0

Customer did not leave a comment.

Elsie M. 
Rating:
5.0

I had accidentally reserved a uHaul at a different location. When I showed up at this location they were WONDERFUL! They helped me cancel the other reservation and provided me with a truck from their location. VERY THANKFUL!!!

Sondra P. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Customer did not leave a comment.

TERENCE L. 
Rating:
5.0

Customer did not leave a comment.

OLIVER A. 
Rating:
5.0

Staff went above and beyond to assist ! Thanks !

STEVEN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Uhaul was able to provide a trailer near a holiday on short notice. Clerk very helpful and friendly

Rosie H. 
Rating:
3.0

Cargo Van was very smokey. Ugh! The person at the register said the gas refill charge would be "$3.50/gallon" (which seemed reasonable) so I didn't refill the vehicle myself. The actual charge was $5.00/gallon.

BYRON C. 
Rating:
5.0

My drop off was very easy and quick. It was a pleasant experience.

james L. 
Rating:
5.0

friendly and competent cleanest uhaul ever

MONICA S. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD A. 
Rating:
5.0

Staff was very professional and answered all questions.

Joseph C. 
Rating:
3.0

Customer did not leave a comment.

Stephen L. 
Rating:
1.0

The young doing the paper work was the most incompetent person I ever met. No skills to handle the public

JOAO F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

Everyone was very kind and did an amazing job very happy with the visit !

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

Excellent customer service

ARTUR Z. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
5.0

All great people work there! Don't ever loose them. They are nice to your customers.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Franklin T. 
Rating:
5.0

I've never had any problems U-Haul.

LUCIEN D. 
Rating:
5.0

The service at the Uhaul drop off location was outstanding. Please tell the man ai dealt with He is VERY much respected for his customer service.

Danny K. 
Rating:
4.0

Staff was friendly and helpful, however the only 26' box truck available has bald tires and is unsafe to drive. There needs to be general maintenance and repair with your equipment and rentals.

Jessica N. 
Rating:
2.0

U-HAUL doesn't need to improve anything because when customers need to move they know the right place to go and the prices of the vans or trucks are reasonable.

KEREN C. 
Rating:
1.0

Be accurate with fuel Guage readings and protocol used to confirm appropriate notification information. And when the protocol is not foowed, be more flexible with the customer when complaints are received

PETER R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Great truck. Very easy rental. No problems.

MARITA T. 
Rating:
5.0

Customer did not leave a comment.

jill S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
1.0

I HAD TO GO TO THIS LOCATION TO GET THE TRUCK,45 MINUTES AWAY TO GET THE TRAILER AND THEN BACK TO THIS LOCATION TO PUT MY CAR ON THE FUCKING TRAILER AND WASTED HALF OF MY FUCKING MOVING DAY!!!!! I DO EXPECT A PARTIAL REFUND BECAUSE OF THIS AND I HAVE ALREADY MADE A COMPLAINT WITH THE BETTER BUSINESS BUREAU!!! I HAVE NEVER IN MY FUCKING LIFE SEEN SUCH BULLSHIT FOR SERVICE AND LOCATION FROM A MULTI BILLION DOLLAR COMPANY!!!!! MY EXPERIENCE WITH UHAUL THIS TIME AROUND HAS MADE IT ABSOLUTELY FUCKING IMPOSSIBLE TO EVER DO BUSINESS WITH YOU FUCKS EVER AGAIN!! AND YOU WANT ME TO RECOMMEND YOU TO SOMEONE ELSE?? NEXT TIME THAT YOU TOTALLY FUCK SOMEONE OVER ON THEIR MOVE,DON'T ASK THEIR OPINION!!!!

ROGER B. 
Rating:
5.0

Great service and friendly!

Ian D. 
Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

Service was really good and the staff were very helpful

BARBARA I. 
Rating:
5.0

Associate was friendly and professional.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

always great service at this location

DANIEL H. 
Rating:
5.0

Staff friendly and conscientious.

SCOTT G. 
Rating:
1.0

They returned equipment and charged me for it that I didn't even return because I didn't have it

ROBERT D. 
Rating:
3.0

truck was dirty and smelled awful

HUGHT C. 
Rating:
4.0

easy drop-off after hours

Simon C. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

DAWN S. 
Rating:
5.0

Just keep doing a good job!

ROBERT B. 
Rating:
5.0

Pick up and drop off were efficient and all information was given in a comprehensive and friendly manner. All employees were helpful and patient with me during both pickup and drop off. I will definitely use again and recommend this location to others.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Service was phenomenal!!!!! The young lady that helped me on Sunday morning was unbelievable, very knowledgeable helpful hard worker most definitely give that girl pay raise. Great service.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Colby L. 
Rating:
5.0

Very polite, friendly and efficient staff on pick-up and drop-off.

JOSHUA G. 
Rating:
3.0

Drove 6 hours but the corporate office wrote my pickup time 9pm instead of 9am so they gave my truck away. So I bid not get the truck until 12pm. Then I had to go to another location to get the auto transport. Then had to go get the vehicle and that took a few hours because they told me the auto transport had a wench to pull the car onto the transport. ( no wench) So we had to push a 3,700 pound car onto the transport. Today I woke up with back pain at 73 years old. The little people on the ground were fine but corporate should be careful before the speak. So once we left 7 hours later finally reached or destination at 11:30 pm. If the truck ready at 9am I would have been home at 6:30. Please do better next time.

ANDREW H. 
Rating:
4.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

REGGIE F. 
Rating:
5.0

The rep was very nice and helpful

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

NOAH K. 
Rating:
5.0

Very accommodating !

STEVEN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D.  |  First Impressions 
Rating:
1.0

Terrible customer service. Not helpful. Didn’t tell you that you don’t have 24 hours access or that their access isn’t working at this time. Looking for storage elsewhere

samantha t.  |  First Impressions 
Rating:
5.0

very cordial and helpful.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary B.  |  First Impressions 
Rating:
5.0

I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.

MICHAEL C.  |  First Impressions 
Rating:
5.0

Great guy at the front desk. Super helpful and so nice. Storarage spot is perfect

Jeffrey S.  |  Reservation 
No reviews have been submitted for this location.

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