Customer Reviews for U-Haul Moving & Storage of East Providence

3,943 reviews

740 N Broadway   East Providence, RI 02914
(Under Overpass-N Side)

(401) 434-8470

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(401) 434-8470

740 N Broadway
East Providence, RI 02914
(Under Overpass-N Side)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Mold issue

Craig M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

RONALD N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Lucien D. 
Rating:
5.0

Customer did not leave a comment.

CARMEN R. 
Rating:
5.0

Since I used to work at this location it's always like visiting friends.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

TRACIE G. 
Rating:
5.0

I was very surprised I could get one in the time I needed and the size I wanted!!!

KIMBERLY b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVANS Q. 
Rating:
5.0

Customer did not leave a comment.

Louis N. 
Rating:
2.0

We where told to drop off different location costing my valuable time money and mileage extra fuel Lisa customer service very rude and I want to be reimbursed

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

JASON L. 
Rating:
5.0

The young man that checked me out was excellent and the young female that checked me in was also excellent. Both are assets to your company. It was a pleasure doing business with you. Thank you Mike Dipoles USA LLC

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

wendyll B. 
Rating:
5.0

I arrived and about ten minutes later I pulled out with my trailer. Quick and friendly staff, very efficient and professional.

JOSPEH T. 
Rating:
5.0

Customer did not leave a comment.

jorge a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa D.  |  Overall Experience 
Rating:
1.0

I made a reservation 1 month a head of time. The scheduler/manager called me the night before the pick up and said I had to drive 2 1/2 hours to pick up the Uhaul and trailer. Then 2 1/2 hours back to where I needed to load. The manager was unwilling to make any compensation for extra gas or time.I made the reservation for one way from NH to Hixson TN. I turned it in at Hixson TN 3 days ahead of the required time. However Uhaul charged me an additional $312.04 saying just the trailer was dropped off in Florida!!? I will never rent from Uhaul again. If anyone I know is moving I will tell them to rent from Ryder. Additionally the average hold time to speak with a Uhaul customer service agent is at least 30 minutes. Your organization is horrible and you need to clean up your business.

Shawn J. 
Rating:
4.0

Got a uhaul with 50 miles on it. It was great!

JULIAN B. 
Rating:
5.0

Shawn (customer service) at North Broadway in East Providence was very professional and polite. I would recommend her to all my friends

SUZANNE L. 
Rating:
5.0

Customer did not leave a comment.

MARLON B. 
Rating:
5.0

Very very impressed absolutely no hassle equipment was an excellent condition

TIMOTHY B. 
Rating:
5.0

I've rented a number of times from UHaul and this was one of my easiest and most pleasurable experiences. I did the pre-Checkin and everything was in the computer, the agent offered me a location for drop off that would give me a cheaper rate overall, everything was efficiently taken care of and the agent was very helpful. I've written reviews in the past for the exact opposite. Kudos!

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Abby C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABARIVEL M. 
Rating:
4.0

Customer did not leave a comment.

Ellen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Keep up the good good work.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA L. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
4.0

Customer did not leave a comment.

Samuel R. 
Rating:
1.0

Provide better customer service. Stephen (the manager) was unresponsive to any of my attempts to contact him after I was unable to access my U-Box (directly after receiving written email confirmation that I would be able to). This experience was one of the most hell-ish weeks of my life. I spent a week in my dorm without any of my belongings and spent over $150 on rental car fees trying to access my U-Box to no avail (and only on the 3rd attempt to access it was I helped by a store associate). This is BY FAR the most horrible customer service I have ever received. It was stressful, emotionally taxing, exhausting, and frankly so so so aggravating. I will never use a U-Box again.

Jordan C. 
Rating:
4.0

Customer did not leave a comment.

ting-lung C. 
Rating:
5.0

Nothing. Great location, very friendly, professional gentleman who processed me through all information I needed. On the other hand I found the broad street location, staff the complete opposite of the n. Broadway location mislead me iwith bogus information.

FRANK C. 
Rating:
4.0

people were so nice and service was good.

MDNAYEEM K. 
Rating:
5.0

Great Licatuon

lauren k.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Austin S. 
Rating:
1.0

So. First I go there and it takes over 15 minutes to get a checked in (there’s only one guy ahead of me). That’s not that big of deal, and then everything went down hill from there. I was expecting a bigger storage unit and I expressed that as I saw what I received. Didn’t really try ans help me find a bigger one. And THEN the doors wouldn’t open. The WHOLE time I was unloading my Uhaul full of stuff. The employee never came back to check on me and was like “idk I guess they’re broken”?? Like what?? How unsafe also it took so long to take all my stuff out since I had to wedge the emergency door open! Super unsafe and I highly do NOT recommend

Jasmine J.  |  First Impressions 
Rating:
2.0

Older man was miserable and acted like he was upset that he had to help me. Never in my life have I ever had to write suck a terrible review. I had planed on forgetting this whole situation however the phone being disconnected ( possibly hung up on ) really upset both my wife and I.

Michael K. 
Rating:
1.0

The truck was not even there when we arrived to pick it up.

Lorenzo P. 
Rating:
5.0

I thought I had pre checked-in on the website, but evidently not. Not sure why, or if it's just not clear on the website.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

SUNJEONG K. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Allan who helped me in East Providence was friendly, helpful and efficient.

Ernest P. 
Rating:
4.0

Customer did not leave a comment.

LUCA R. 
Rating:
1.0

Change way over the estimate, customer service was 64 minutes wait, and phone dropped after 30 minutes told to fill tank , brought back with way more gas after I filled up … I feel like I was taking advantage of ….never again

AUGUST G. 
Rating:
4.0

Customer did not leave a comment.

david R. 
Rating:
5.0

none noted

Jodi C. 
Rating:
5.0

Customer did not leave a comment.

Osama A. 
Rating:
5.0

Excellent customer service.

MARY R. 
Rating:
3.0

I ordered 12 furniture blankets and only got 6 on the truck. There was a hand truck included in the back, but I didn't ask for it. Overall, it was an okay transaction. On a side note, there are several UHaul agents in areas that would have been closer, but for some reason I had to pick up the truck miles away instead. What is the point of having these stores on your lists if they don't offer the trucks needed for customers? I just don't understand that logic.

EMANUEL R. 
Rating:
4.0

Customer did not leave a comment.

Hagop A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

So easy! Kind staff!

Claire M. 
Rating:
5.0

Great customer service, friendly and very tentative to the customer...

JOSEPH L. 
Rating:
3.0

No furniture truck available, that I had ordered. Got charged for two sets of blankets, when I had only ordered one set. Took a long time to be waited on, to be processed.

John B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
3.0

Customer did not leave a comment.

Adalgiso R. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP T. 
Rating:
4.0

Everything was okay and all went well..

BRUCE L. 
Rating:
3.0

Need to improve the online check out ..make it little easier, had trouble with the web browser.

HELENA S. 
Rating:
5.0

Customer did not leave a comment.

XIAOTING G. 
Rating:
5.0

The two ladies in the office were very attentive.

PAUL G. 
Rating:
4.0

Update computer system way to slow to much wait time !

Michael A. 
Rating:
4.0

Rented a trailer for 2.5 hours, returned it and they said it was all set. Got an email the next day asking me when I will return the trailer. Called them to verify.

Gabriel C. 
Rating:
5.0

I rent my van online because don't want to have a contact with people, but I pickup the key with the customer service.

Ligia G. 
Rating:
5.0

The girl was very helpful.

Alex T. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

Customer did not leave a comment.

MILO T. 
Rating:
5.0

Don't make last minute changes

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

LOIS C. 
Rating:
5.0

Customer did not leave a comment.

JADE V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO Z. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR T. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Positive experience overall. The team worked with me to return the tow dolly first, so that I could unload the truck at my storage unit. Then, I was able to circle back later and return the truck with no problem.

EVA W. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
4.0

check in can be faster for online trl rentals

CHARLES S. 
Rating:
5.0

Staff was courteous and helpful at pick up and drop off

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

CHANNY S. 
Rating:
4.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
1.0

Did not have the size truck I reserved a month in advance

DIANE H. 
Rating:
5.0

The check in process vial mobile was more confusing than I thought and took longer. We did it but I was stressed that I would not get it done in time. Otherwise it was all good.

April V. 
Rating:
2.0

Tow dolly was released to customer with severe damage on tire strap. Strap was more than 75% severed. This added an additional 20 miles to get back to the location. I was told that mileage would be deducted from the total. At the end of my return. I was charged extra fir going over on miles.

Reece L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
1.0

Thousands of dollars worth of items ruined at some point out box was left outside in what one can assume was pouring rain judging by the amount of water inside the box causing it to mold a ruin out items. This was done while stored and not in transit since we had gone to see our box when it had arrived at its destination

JOHN L. 
Rating:
5.0

Very friendly and helpful!

Bardell A. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

LAMY C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

michelle R. 
Rating:
5.0

I was treated with kindness and I was his only concern. Very professional but very personal as well. Wonderful experience.

STEPHEN U. 
Rating:
5.0

The workers there are amazing; both days there were only two and boy did they hustle! The line both days was door to door but they got everyone taken care of. With that said, an extra person on the end/beginning of the month might make it less stressful for the workers and faster for the customers. My favorite Uhaul store!

TARA P. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Mary-Kate D. 
Rating:
3.0

UHaul seems to be struggling with demand so hire more customer service folks in RI. By the end, I had the impression UHaul was doing ME a favor. The evening return is a great idea but did not work with iOS Safari or Firefox. Should be Google only.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

MARCANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

BANKO M. 
Rating:
5.0

So much easier than I was expecting. Uhaul employees were very kind and helpful. Thank you!

ANDREA V. 
Rating:
3.0

Make sure the RR tire does not leak. Had the tuck less than a day and a half and had to add air several times. I spent $8.00 just adding air. I had to to drive out of my way each time. It added a lot of time to my move and increased my rental exspense.I would appreciate compensation. Make sure tire is repaired or replaced for next person.

SHAUN G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

JUDITH S.  |  Overall Experience 
Rating:
5.0

I said the facility was well lit but, the storage it self is very poorly lite. Hard to see in storage area itself.

sandra p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda k.  |  Overall Experience 
Rating:
5.0

Consistently great service. Thank yoU!

SARAH B.  |  Overall Experience 
Rating:
4.0

I want to give a huge shout out to Moragn Amador at this location. She was spectacular when assisting us with the move in and day prior to moving out. Very attentive to my needs and did not suffocate me with loads of products/services that would’ve costs lots of money. I had a bit of a weird experience with the issue in using the dumpsters at the property. I used the night I moved out and was charged $40 for it. At no point did someone from the company state that the dumpsters were off limits to renters. Mind you, someone came up to us at the trash and even wished us a good night. If that was the case, why weren’t we addressed then? We would’ve immediately went elsewhere had we known prior to emptying out the unit and throwing them there, we would’ve went elsewhere.

Martha O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOYCE L.  |  Overall Experience 
Rating:
4.0

Just exactly what you expect: good!

Elizabeth N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MACIEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe a.  |  Overall Experience 
Rating:
1.0

Terrible customer service. Not helpful. Didn’t tell you that you don’t have 24 hours access or that their access isn’t working at this time. Looking for storage elsewhere

samantha t.  |  First Impressions 
Rating:
2.0

Go to h3!!

Felicia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
5.0

By far, the absolute cleanest and secure of anyplace I’ve ever seen. The people behind the desk where always awesome and helpful especially Ray.

MONICA S.  |  Overall Experience 
Rating:
4.0

Disappointed how long it took for my move out request to get processed especially because I got charged late fees and got sent an email saying I was late on my payment despite moving out and sending out request before rent date.

Isabella S.  |  Overall Experience 
Rating:
5.0

Great facility- clean and easily accessible

Elizabeth H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

paul b.  |  First Impressions 
Rating:
5.0

Very nice helpful staff (met at least 5 members all great), clean new storage unit, contents same condition as when we put them in after one year, no signs of pests, would recommend. We had a small unit in same building as office.

Kathlene M.  |  Overall Experience 
Rating:
3.0

There was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they’d have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That’s not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn’t working. He said he couldn’t because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We’ve since moved to another facility in the area & are having a much better experience. Unfortunately, I don’t see myself ever using UHaul again.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen A.  |  Overall Experience 
Rating:
2.0

The staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.

janet t.  |  Overall Experience 
Rating:
5.0

very cordial and helpful.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Patricia N.  |  Overall Experience 
Rating:
5.0

Our agent was extremely friendly and helpful

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary B.  |  First Impressions 
Rating:
5.0

Ray and Jordan where the best at customer service. They where the best give them a raise!!!!

dylan g.  |  First Impressions 
Rating:
5.0

I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.

MICHAEL C.  |  First Impressions 
Rating:
5.0

Great guy at the front desk. Super helpful and so nice. Storarage spot is perfect

Jeffrey S.  |  Reservation 
No reviews have been submitted for this location.

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