Friendly staff.AIDEE B.
Customer Reviews for U-Haul Moving & Storage of East Town
Green Bay, WI 54302
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys behind the counter were friendly and helpful. It was great. This is no reflection on them or the site, but U-Haul's online registration site is a nightmare, and friends and family members who have rented online all agree. You have to be very savvy in terms of determining what are ads and what are necessary portions to the "package" and what are optional purchases to enhance the package. In addition, we had to redo our online "purchase" four (4) times, as the site would not recognize our "password" entry, though we were meticulous in correctly entering it. In addition, when the U-Haul site we chose did not have the vehicle available, it re-routed us to a rental site that did not even carry trucks. Finally, and here I am getting picky, your site has so many moving pieces and flashing ads and ads jumping in with cleverly obscure ways to eliminate the ads, which all bombard the senses. Older folks, even if tech savvy, and for sure anyone with an ADHD/ADD disorder or even a slight Learning Disability would be so disoriented by your site as to be totally dissuaded from wanting to or being able to finish it up. I know there must either be a reason for this that is beyond my reckoning, or the team or individual who created the online process was simply given free rein with no real checks on their work. That being said, we made it through the process, and the self-check personal device return process is pretty good and fairly simple! -PeterPETER K.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Kenny H. | Overall Experience
Customer did not leave a comment.Dan S.
Could not find the original unit assigned to me but quickly re-assigned and off I went.Robert P.
I had a great experience! No comments. Thank you for all your servicesARLEEN A.
Customer did not leave a comment.Benjamin C.
Love the way I was treat it by your employee, he was very attentive and listen to my needs in order to offered me the right products.Arleen A. | First Impressions
I was given a dirty truck that I was charged for. There was a half a tank of gas when I picked it up and I was charged when I returned it for being under a full tank .ANDREA Z.
I would go here first. They tried to send me to two other places and I had to drive all around town till they found this place. So frustratingSTEVEN B.
Customer did not leave a comment.Suzanne V. | Overall Experience
Customer did not leave a comment.Sarah K.
Give receipt for additional charges.AUSTIN S.
Customer did not leave a comment.CORWIN B.
Customer did not leave a comment.Maria G.
I had a excellent all around experienceLEONARD V.
Customer did not leave a comment.Daniel N.
They forgot to include the dolly we asked for and had to go back to pick up. Otherwise everything was fine.Aaron S.
Customer did not leave a comment.Darrin B. | Online Move In
Great staffMICHAEL T.
Customer did not leave a comment.Brian J.
as always service was great.Chad B.
I feared for my life driving down the highway. That truck should be taken off the road. I can't believe they rented it out to me.Kenny H.
Customer did not leave a comment.PAUL L.
Nothing to improve on. Pick up and drop off was easy and went smoothly.Darrel R.
It should not be the customers responsibility to check the equipment. First truck I received had the check engine light on, then it started to flash at a red light. I took it right back. Shouldn't these trucks be checked out after use by uhaul?JASON T.
Customer did not leave a comment.Nicole K.
The manager that helped me was patient and answered all my questions. I did have many by the way. I will definitely be recommending this store! It was very clean and well organized I would give the manager an A+Julie P. | First Impressions
GoodScott L. | First Impressions
Customer did not leave a comment.BAAQEE J.
Customer did not leave a comment.DEREK H.
Very friendly and helpful workers , couldn't have had any better service!! Thank You for such a Enjoyable Experence!RONALD B.
everything is fine all the time they take care of me well And thanks for the servicesERIK G.
Very smooth EasyCharles B.
One person was working at the time. He was slammed with customers.Kim R.
When sending the invoice, take off the already paid sections. I paid at the counter and they had to update the mileage when I returned it. The return invoice added what I already paid forCarolyn D.
I was given the wrong truck. The paperwork had some other customers information on it. I got charged way too much for extending my time. I had to make more trips because I had the wrong truck.!!!!Michele H.
Very convenient. Use i regularly. Have some challenges with online check in and check out. Not sure if it is me or the app.Deborah Z.
Customer did not leave a comment.Lauren H. | Overall Experience
David did a great job getting us in and takenncare offKaylee S. | First Impressions
Customer did not leave a comment.NICOLE B.
The pick up experience was anything but smooth. I had to come in over three consecutive days because the staff couldn't find or bring out my ubox on the scheduled pick up day. The tarp over the box was put on incorrectly and it was a nightmare to try to unpack. When returning the empty ubox, there was no staff on site despite it being business hours, and then I was incorrectly charged an extra $130. Will be using a different company for my next move!Mykala S.
I had tried to call to extend the time I had the truly and to get roadside assistance. Kept getting a recording that the voicemail was not set up. I tried to get roadside assistance and got a recording that they could not take my call at this time. Please try calling at a later time Goodbye. I will NOT pay for extra days. Because I could get a hold of anyone. I even called from there parking lot and got the voicemail was not set up. I walk in and there was one person there no phones were ringing. I am pretty sure they didn’t answer because they didn’t want to work. They never called me they just came and took the truck. Now they have my things. That were in the truck they said I couldn’t take the truck and dropped my things at my storage facility. Now I will go tomorrow I am not paying anything extra because had they bothered to call me and actually talk to me this would not be happening. Now I need to get the rest of my things out on Tuesday and I will need a truck I better not have any trouble. Also they left a blue metal object that when I went to leave and because it was small I did not see it and it’s probably damaged my car but I saw others that were put up by building to get them out of the way.Diane R. | First Impressions
Greatest Storage experience ever!!!!Jarvis J. | First Impressions
Customer did not leave a comment.Rodney C.
No problems with this location. However my reservation was originally from the location at 700 Main St. Was scheduled to pick up at 9AM on 6/27. When I arrived at the store after 9, they were still closed with no employees in sight. The sign said they open at 9. I waited for over a half hour and no employees showed up to open the store, so I had to call customer service who transferred my reservation to this location at the other end of town. So my pickup was significantly late and extra mileage since this location was farther away from the area I was moving.John O.
Never got confirmation of the return of trailor!!!Mark R.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Eric D.
These three boys that were working there when I drop the truck off today were absolutely wonderful very helping and caring just awesome young kidsRick S.
Nothing great experienceBrett B.
Customer did not leave a comment.Kevin F. | First Impressions
Usually happy with u haul but I had to fix the trailer to even use it, the new strap was just sitting on the trailer so I installed itJACOB A.
Got a 2 axle trailer filled with 30 plus u-haul bags that we had to unload and load up again and bring back to the store. Took alot of time out of our way and very inconvenient.Benjamin C.
Great service, great experience. I'd definitely use this location again for any move!!Alysha M.
Trucks on contract to customers for rental within a day should be staged near the lockbox...NOT 400-500 feet away as the poorly designed U-Haul pickup app requires the customer to visit the truck first then go get the key! Also, if U-haul personnel are wandering the lot, they should be asking customers if they'd like help picking up/returning rentals...not just walking past them!James B.
Customer did not leave a comment.Jeremy H.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Beth S.
truck was dirty,billed me extra not happy at allMARK P.
The trailer was dirty when I picked up requiring cleanupDavid M.
Workers didn't seem to care to help.Edgar G. | Online Move In
Rep seemed to be in a hurry to get us going. Asked about locking the trailer to our hitch and was told can't do that. We were traveling out of state and would have felt better to know that no one could just remove the trailer and leave with itJoseph T.
Customer did not leave a comment.Vyren B.
Seemed under-staffed but friendly.bob S.
Everything was great ðŸ‘ðŸ¼ keep up the good work!MARK L.
Customer did not leave a comment.JAMES S.
Made my reservation at one location apparently it was â€œmovedâ€ to another due to equipment issues. Never received a phone call stating so it was moved, Customer service at both locations very pour and unprofessional!Brad D.
I waited in the drop off area, as the sign said to stay with the truck and a representative would be out to assist. I waited for 10 minutes and then went inside to find assistance. When I walked in there were no other customers and the two workers both had their heads down and were both on their phones. They barely spoke to me and just took the keys with no questions or further information from me. They didn't do any type of check on the vehicle while I was there.SHAELYN M.
The green bay gentleman was friendly and understanding about the situation. By the time we dropped off the truck he already had the complete report on file about the issues and stated his boss would call me today (Monday) to talk about the problem.ROBERT H.
Customer did not leave a comment.David S.
Customer did not leave a comment.Steven H.
They had several trailers in the lot of the size i wanted to rent however they told me they were not for local use, not sure why they could not rent for local 24 hour period. The next day the bigger trailers were still there.JOHN P.
Customer did not leave a comment.JOSEPH D.
Very friendly and professional staff. Would use your services again.Julian C.
Customer did not leave a comment.penny W.
great staff and the rental was perfect !!WARREN W.
Customer did not leave a comment.Samuel C.
Truck cab was dirty, smelled of cigarettes, with old food sitting in the cup holders. Only had a little over a quarter tank of gas. Check out process via the web took 15-20 minutes to just verify my ID - would have been faster to just go into the office.Darin J.
The only thing that i dont lime is the fa t that i have to pay an xtra 10 to have 24 hour access to my stuff that i ready pay to store there. No other placce makes you pay xtra to have 24 access to your own storageLisa D. | First Impressions
Customer did not leave a comment.Ora H. | Overall Experience
Customer did not leave a comment.Guy M.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.BRUCE ALAN V.
I had big problems with my return. They had me going to the DePere location. When I arrived, they told me they weren't accepting trailers. Obviously, not my problem since I went to the correct placemat the correct time. I had to go 55 minutes out of my way to return to a different location. I should not have done this. I should've just left the trailer where I was originally scheduled to leave it. It left me late for a very important appointment I had. To be honest, it ruined my day. Your problem, your mistake, suddenly became my problem. Good customer service would've never let this happen. They should've accepted my trailer at the location on my contract and moved it themselves. For them to ask me to do that for them was terrible customer service. I did it because I am a nice guy. My mistake. Ruined my day after a long couple days of movingFred F.
I reserved a covered 6x12 on Saturday afternoon. Picked it up Sunday morning. Process was quick and easy. The U-haul associate did all the heavy lifting. He made sure the coupling was correct and secured properly. Then this morning when I returned the trailer again the associate did all the heavy lifting. All in all the experience was great.Thomas W.
An employee at this location told me to go to the De Pere location instead (10 miles away!) where they would be able to store and take the truck back. We drive 3 hours (and 3 hours back later that night) to then have to drive to De Pere where the employee seemed helpful telling us we can store here and he will transfer the truck drop off. Well he ended up refusing to transfer the truck drop off and made us go to a THIRD location (and wouldn't even find the address for us, I made him point to google maps on my phone of where to go) another 10 or 15 miles away that when I got there the mobile drop off wouldn't work cause it said I was at the WRONG LOCATION! The store manager there waived the extra mileage and gas usage because of the extra 2 locations we were made to drive to by neglectful and unhelpful employees. Moving weekend long distance is already tiring and U-Haul made it a nightmare for us. No looking forward to having to move our things out of storage in a month because it will be another bad experience.Brianna B.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Katie C.
Customer did not leave a comment.Patrick F.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.Daniel K.
Customer did not leave a comment.Michael T.
No attendant during regular business hours and no manager response to a phone call. I had to drop my keys in paperwork in the slot and hope all was ok.Dennis G.
Good customer serviceSASHA S.
Customer did not leave a comment.Beverly D.
Customer did not leave a comment.amber c. | Overall Experience
The only little annoying thing was the loud alarm that goes off in the storage building. I had to buy some mattress covers and tape and the employed working was very nice.Linda J. | Online Move In
Employee that checked me in verified there were no additional charges, said he sent email confirming this. Never received email.Steven S.
Customer did not leave a comment.Nick B.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Armando R.
The people working at this location are awesome too work with.JEFFREY J.
Customer did not leave a comment.Ramona B. | Overall Experience
Unfortunately it was too small for our needs, so we found other options.Ramona B. | First Impressions
Customer did not leave a comment.DANIEL WILLIAM O.
Customer did not leave a comment.JEFFREY B.
The wait of course... ðŸ˜ Otherwise I would have given them an excellent rating.Bernadine B.
Customer did not leave a comment.Gordon A.
Best U-Haul location in Green BayPatrick F.
Customer did not leave a comment.William Z.
Next time your specialist should bring tools.Don S.
Check trailers for material left by others, like 2" of wet mulch stuck to floor. Also, do not bump to another site and also shorten the rental period without a DIRECT call to your customer. Keep it local.LAWRENCE W.
Customer did not leave a comment.Elizabeth W. | Online Move In
Customer did not leave a comment.Michael K.
The staff at this location were very friendly and helpful.Martha S.
Customer did not leave a comment.Adrian G. | Online Move In
I may have missed this in the confirmation email in the online check in but my only comment is that the locker had the green customer ready tag on it. I did not know that we were to remove that ourselves and that it was a tear off tag. So I had to call the office to find that out. Otherwise, no issues.Richard V. | Online Move In
Customer did not leave a comment.Tiffany G. | First Impressions
Customer did not leave a comment.Desyre E. | Overall Experience
Customer did not leave a comment.Donna U. | First Impressions
There’s ad bit of confusion about 24 hour access terms when I converted from a 5x10 storage to 10x10. The 10x10 requires contact with a CSR to rent while the smaller units were entirely contactless and automated almost instantaneously. Otherwise I am very satisfied and would highly recommend!FRANCIS L. | Online Move In
I have used Uhaul in the past and have never dealt with someone so rude. Who ever worked yesterday when I came to get my storage unit at 2pm was very unprofessional. He was on a personal call when I walked in and continued to talk to them for a few minutes before telling the person to call them back because he had a customer as if I was an inconvenience to his time. He then proceeded to require a second contact name and number. Not once before have I had to provide this since I am a single adult. He then told me it was company policy to have 2 contacts. I get thay is normal in most cases cases but the fact that I had to provide my mother's information who lives in Florida was demeaning to say the least. Then when it came time to get my storage unit that was reserved he told me that just because something is reserved does not mean you actually have one. So after I just drove 17 hours I was told that I would just have to wait a unit to become available or use one they have which is a larger size. So originally my climate controlled 10 × 15 was 145 a month and the only one available that day was a 16 × 20 which was close to 300 dollars. I can't give the exact amount because he would not give me a receipt. He said it would be emailed. Still haven't received the email for that even though I ask for one. Once I had finished unloading my 20ft truck I asked for the receipt and to show that I had turned it in in the 19th since I was told the price of the truck was by day. He again refused to give me a receipt and told me it doesn't matter you aren't going to save any money any way. I have worked in customer service jobs before and I get people have bad days. But this man was rude, demeaning, and honestly just lazy. I will continue to call customer service until I speak to someone about this because never before have I been treated so poorly for no reason at all.Sarah B. | First Impressions
just keep up the good work and keep picking the good help too.Stewert M. | First Impressions
The staff was very friendly and went out of their way to help meGregory F. | First Impressions
Customer did not leave a comment.Baaqee J. | First Impressions
The Rating would have been better had the manager not been so rude to me. The way he called my phone and began to yell through the phone very poor Customer Service I will never use this storage location ever againBelinda L. | Overall Experience
If I had questions I could never get anyone on the phone. The wait time to talk to a person was ridiculous.chris k. | Overall Experience
Big thanks to GM David and his entire staff - everyone was very helpful. David definitely went the extra mile to help us out with a bad situation after receiving a last minute notice the movers tested positive for Covid-19.Craig C. | Overall Experience
GraciasFrancisco M. | First Impressions
The manager was very friendly and knowledgeable, the other workers not as much, that got frustrating.Kathleen R. | Overall Experience
Thank you guys for everything.John S. | Overall Experience
Unit was exactly what I neededFrancisco R. | Overall Experience
Customer did not leave a comment.Crystal F. | Online Move In
Very clean units. Easy access. Fair price.Martin K. | Overall Experience
Customer did not leave a comment.Allie T. | First Impressions
Customer did not leave a comment.David B. | First Impressions
The staff was very helpful and friendly. The facility was clean, well lit, secure and convenient with plenty of room for loading and unloading. They carried the extra supplies I needed and happily took back what I didn't use. I was very pleased and would highly recommend this facility. I wish they had one where I moved to!Lisa P. | Overall Experience
Customer did not leave a comment.Arlene W. | Overall Experience
Customer did not leave a comment.Scott B. | Online Move In
They was amazing. My house was hit by a drunk driver and they gave us a month free of storage. You don't know how much it meant to us.nicoulas t. | First Impressions
Customer did not leave a comment.theresa t. | First Impressions
We are impressed with the facility and the staff were all very helpful! I like the fact that you can drive into a bay and stay out of the weather to load/unload. There are plenty of carts available to help move things. I would definitely recommend.EVE H. | Overall Experience
Good managementShawn M. | Overall Experience
Corey and Mike helped me move my pallets of belongings into my storage unit I couldn’t of done it without them they are exceptional employeesIda F. | Overall Experience
Unfortunately my unit is 2 small units versus the 1 larger unit I requested...which means 2 doors, 2 locks and a wall that lessens the available space. Also, there was NO clear explanation of the process to get into the building and the BLUE keypad versus the other ones that are there. It is simple now that I now the process, but it was very frustrating not knowing what to do and having an alarm sound when we opened the doors. Also, there should be a much easier way to remove the zip-tie during your 1st entry into the storage units.Kim W. | Online Move In
Allie and Jeremy were most helpful changing an original res and getting us an extra storage unit. By far this is the best UHaul experience I've had, in the 30+ years I have rented in various parts of the country. Quite happy we have storage space with this particular facility -- enclosed loading bays, massive amount of storage spaces, security/climate controlled -- simply the best!Barry C. | First Impressions
Customer did not leave a comment.Adam N. | Overall Experience
Ms. Teetzen was very helpful in the face of unexpected difficulties!Shawn M. | First Impressions
Great staff working the day I moved in!Brooke T. | Online Move In
Customer did not leave a comment.CHRISTOPHER N. | Overall Experience
Customer did not leave a comment.stacy b. | Overall Experience
Customer did not leave a comment.Francisco R. | First Impressions
I waited almost an hour to get service and the price quoted they quoted to me when I made my my reservation was not honored. I got a whole story about how they don’t know how I got my quote, even through the agreement clearly shows they quote me differently from what they expect me to pay. Great storage but you’ll have to wait long for service and the price will change on you.Calikay V. | First Impressions
Computer systems were slow each time I visited. But the staff is very helpful and friendly. I appreciated the call notifying me my unit was empty and with out a lock (another family member had cleared it out while moving to another unit). I'll use this place again.Roberta C. | Overall Experience
Customer did not leave a comment.John B. | Overall Experience
My unit had a lock free but I purchased one inside and was not allowed to return the free one. I Was told it would sit as a “credit” for next U-Haul on a “list.” Also, I moved out of the unit after hours. I Called U-Haul the next morning to finalize My move out. I was told I must come in person to check out. I drove across town on My lunch hour. The man asked my name clicked on a button and said ok you are checked out. SERIOUSLY???? That couldn’t havE been done without my trip across town He didn’t check the unit or anything. I was frustrated especially when you add the lack of credit for the U-Haul lock.Kathryn M. | Overall Experience
Really liked the facility.Robert M. | Overall Experience
We were quoted a lower price than we were charged & told the prices had not changed, so we changed our minds & went elsewhere.RICHARD M. | Overall Experience
Customer did not leave a comment.Lara S. | Overall Experience
You have made this move from Illinois so much easier than i expected. THANK YOUVickie M. | Overall Experience
Customer did not leave a comment.CHRISTOPHER N. | First Impressions
Customer did not leave a comment.CHRISTOPHER N. | First Impressions
A great experience.JOHN S. | Overall Experience
I was informed that a storage unit reservation had been cancelled at another location, yet received two separate emails earlier this morning indicated cancellation of the charges and then reposting!Mary D. | First Impressions
Quick,knowledgeable and friendly, very helpful. Moving State to state they have been exceptional.Vickie M. | First Impressions
Staff was friendly, but not helpful. It seemed like staff were unsure about everything from data entering my information to pricing to getting my code to work to get in. My door code never worked.dana e. | Overall Experience
.Katherine T. | Overall Experience
Clean...staff is very helpful and friendly.. great place!melissa h. | First Impressions
I never had to use a storage facility in the past, I'm very glad my first one was an excellent experience! All the staff were very helpful and friendly. Environment was nice and clean. Would recommendchandaeng i. | Overall Experience
I used this storage for a few months am really happy with this storage i would come back againantoinette m. | Overall Experience
AwesomeAC C. | Overall Experience
Storage unit was filthy dirty, mattress and table were also inside the storage. Employee picked up so phone while with me. Employee was rude and I’m professional.Margarita D. | First Impressions
Very nice 👍Todd L. | Overall Experience
I had things broken and missing from my storage units and the staff were young,rude and not trained! I will never rent from uhaul again.Autumn H. | Overall Experience
Would go back there again the staff was friendly and helpful especially steve and teri.Nicole W. | Overall Experience
The staff was excellent and very helpful. Made moving much easier with friendly and informative approach.MARC B. | Overall Experience
Easy in. Easy out. Great service. Reasonable cost.Thomas S. | Overall Experience
Very clean!STEVEN A. | Overall Experience
I had a lot of issues going back and forth with my rental. Uhaul ended up giving me a larger trailer because they had none in the size they originally confirmed. I did get a free mnonth's storage .Michele E. | First Impressions
Had a problem getting a trailer so had to use a dolly and now my car is not working. My fault for not having the driveshaft disabled but who knows how to do that? Uhaul should offer that service!Todd L. | First Impressions
Wonderful experienceCHERYL B. | Overall Experience
Jamie went out of her way to fix a problem that was out of her control. I appreciate that.Jen F. | First Impressions
Easy in and easy out. Space was clean and just as advertised.Thomas S. | First Impressions
Brendan was wonderful! So knowledgeable about everything! My first time renting here and felt very confident about everything!jose f. | First Impressions
Very friendly and helpful staff, especially Andrew. Bathrooms as clean as my home. Everyone trying hard to provide excellent customer service. I would certainly recommend this provider to others.Mark Z. | First Impressions
Manager is outstandingJeff Y. | First Impressions
Customer service was very good Thank you!Paula G. | First Impressions
Extremely accommodating and nice staff. I am so glad I chose to move and store my belongings with U-Haul.amber B. | First Impressions
Check in was easyTanya W. | First Impressions
Staff at the store were very helpful and friendly.Cheryl V. | First Impressions
Great experience, great serviceangela f. | First Impressions
Touseau, Caleb and Joseph were very good at helping us rent our storage space on a Sunday, even. The space is fabulous - clean, convenient, warm and dry, brightly lit. The restroom is beautiful.jean v. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!