Customer Reviews for U-Haul Moving & Storage of Eastgate

1012 reviews

7425 E Washington St   Indianapolis, IN 46219

(317) 899-9990

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 899-9990

7425 E Washington St
Indianapolis, IN 46219

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

D'ARTHUR L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donnie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LONNIE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shantrel l.  |  First Impressions 
Rating:
1.0

I pay for 24 hour access I was there late at night management called the cops on me I pay for 24-hour access and 24 hour storage so I should be allowed to be there anytime of the night or anytime of the day and not feel like the cops are going to come arrest me I got work to do and places to be at the reason why I got this unit was because it was 24 hour access that's how it was advertised I want my money back

Jake S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jennifer H.  |  Overall Experience 
Rating:
5.0

The manager there needs more help. Other than that she'd doing well for what staff she has working.

BRYANT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA K.  |  First Impressions 
Rating:
1.0

Pam needs to be fired. With people such as her and others with the same low character as she employed at your facility, I'll never use U-Haul again. That's after decades of being a customer, but after my experiences with the staff this last time, I'll use another company from here on out.

kenneth e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
1.0

Tony was rude and inconsiderate and wouldn't listen to my needs.

Kristina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Babett B.  |  First Impressions 
Rating:
1.0

Access hours advertised as 5am til 10pm. Loaded my truck and arrived 8:30pm. Swiped my card but access door would not open. Called the “after hours” number. No response. Called office twice today - no one answers. Corporate finally answered and said they’d have my local facility contact me. Still nothing. May just cancel and go somewhere else. This is NOT how you do customer service.

David W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolands C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JARRETT H.  |  First Impressions 
Rating:
4.0

Did well as could be expected of when they were short staff.

BRYANT C.  |  First Impressions 
Rating:
5.0

Everyone is so nice and helpful. Ms. Pam, Matthew, Joe, and the new guy are awesome!

Cerissa E.  |  First Impressions 
Rating:
5.0

Very clean. I will recommend and definitely use in the future need a storage unit or a U-Haul truck

NANCY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad S.  |  First Impressions 
Rating:
5.0

Lots of dolly's available Made al. The defferenct was awesome I had uhaul and public storage e washington st It was ok No carts not 1 4 months never had any They didn't know where they were Bever go there again Thank you for been there in my time of need uhaul was the best

ROBIN M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sonya J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacki H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Goeffery O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis B.  |  First Impressions 
Rating:
5.0

Nice and clean. Would recommend.

Kevin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tynja E.  |  First Impressions 
Rating:
1.0

Employees rude and didn’t wear masks. Access doors to storage units were locked during business hours Overhead garage door was broken and not marked and a piece of it fell and almost hit me and my car Over priced

Malcolm A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilynn C.  |  Overall Experience 
Rating:
5.0

Very kind and helpful.

Frank C.  |  First Impressions 
Rating:
5.0

This U-Haul facility was exceptional and made our move to Indiana seem easy. Secure facility, well lit, conveniently located - couldn't ask for better. The desk personnel were very friendly and helpful.

David J.  |  Overall Experience 
Rating:
5.0

Everything worked out great!

David L.  |  First Impressions 
Rating:
4.0

The conversion from the old business into storage facility is very nice! However, the above average rate per unit will drive me to utilize others as needs change. I store a lot from time to time! and still have a unit there at this location! Darrell Frazier

Darrell F.  |  Overall Experience 
Rating:
5.0

Extremely professional and very nice guys at this location. They go above and beyond.

DEE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dianna D.  |  Overall Experience 
Rating:
5.0

Super friendly and very professional

Miriam A.  |  Overall Experience 
Rating:
5.0

Appreciate Pam and all the staff!

Barbara W.  |  Overall Experience 
Rating:
5.0

The East Gate u haul storage is a Fantastic Facility ! Top Notch all the way !!!✌💕🇺🇸🌎

John P.  |  First Impressions 
Rating:
5.0

Good staff!

Frank S.  |  Overall Experience 
Rating:
5.0

My only concern was that staff were not wearing masks, though there was social distancing at the counter. Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.

steve f.  |  First Impressions 
Rating:
4.0

Good experience

Edward L.  |  Overall Experience 
Rating:
5.0

Excellent! Excellent!

Joseph M.  |  Overall Experience 
No reviews have been submitted for this location.

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