Customer Reviews for U-Haul Moving & Storage of Fayetteville at Coliseum

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fayetteville at Coliseum

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Britney W. | First Impressions |
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Customer did not leave a comment.

quenetta S.
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The absolute worst service and staff. I have used uhaul faithfully for EVERY move over the past 21 years. This location has tarnished the uhaul reputation. They have done nothing short of commit fraud and falsifying accident reports to justify thievery. I have entered 4 contracts with uhaul in the past 60 days and this experience with uhaul at the Coliseum has been by far the most disappointing experience........I am African American. And this business seems to be owned by an African American woman, how ever the other folks White and Latino showed me more courtesy and respect than her and her staff.. ......Respect goes a long way.And to the tune of my unbelievable charges of over $630.....I have never been talked to or treated in such a manner. I have been in customer service for many years in many different capacities, and they are not doing customer service right. The operation is run like a "Mom and Pop "store run rogue. Funny thing, that's why the old lady on the trolley riding the parking lot told me to watch my money. The first day I dntract , no one seemed to know exact

MICHAELPATRICK H.
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Customer did not leave a comment.

Claude H.
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Maybe have the blankets placed in truck vs customer picking up blankets.

Malcolm P.
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Customer did not leave a comment.

Ommannan G. | First Impressions |
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Customer did not leave a comment.

Latosha D.
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Customer did not leave a comment.

Edward M.
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The customer service was great and courteous. Also very helpful in terms of the accessory equipment needed for the signal lights.

vonnie F.
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Customer did not leave a comment.

Princess S.
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Everything went well, check in and check out were easy and stress free. Thank you.

DAMMION W.
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Customer did not leave a comment.

JOYCE M.
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All staffers are polite, knowledgeable and professional.

JAMES M.
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Customer did not leave a comment.

Wilhelmina B.
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Customer did not leave a comment.

BARBARA A.
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Customer did not leave a comment.

DAVID S.
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I rented a truck and brought it back after hours and the check in system could not pick up my location and yes my location was on ...so I got charged a extra fee in which is not right

ELIZABETH A.
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the woman behind the counter was so rude she was hateful talking so loud and just a awful experience never have i come across someone like that my daughter and grand daughter said the same about she was not wearing a mask eitheralso she talked down to the man helping us u haul can do better than her

Carlton M.
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Store was busy on this day but everyone stepped in and helped one another to assist customers quickly. I got thru checkout pretty fast and associate that hooked up the trailer was kind and professional...taking extra care to not damage my truck.

ROSCOE G.
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I had the best help at this location. They were very professional and they had great customer service. I will gladly recommend them to anyone.

DORIS W.
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Customer did not leave a comment.

Deitren J.
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Customer did not leave a comment.

Kevin Y.
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Got there to check into my storage that I reserved they said that the size i reserved for climate control they didn't have even though their was signage in store advertising the size. No effort was made to compensate me for what reserved simply sorry and take what we have and be happy.

GREGG R.
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Customer did not leave a comment.

GREGORY M.
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Customer did not leave a comment.

VERONICA H.
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Customer did not leave a comment.

SAMUEL F.
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Customer did not leave a comment.

bud D.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

Donna G.
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Made me feel like I was bothering them when I asked to rent. Stated "Oh God, I'm never going to get over there!" And sighed heavily

FORONDA J.
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The manager was more concerned with the flirting with the ups delivery guy than she was with me. I had to hunt for my own truck and trailer. They didn't know how to hook the trailer so the guy had to get someone else to hook it up.

Randal D.
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Clean vehicle before renting. Vehicle smelled cigarette smoke and disgusted me.

Jayson D.
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Equipment wasn't clean well because it's a trailer. It's condition was satisfactory. Both of the gentlemen that helped hook up the trailer were outstanding as was the gentlemen who was there for decoupling? There were issues with the pre drive off inspection, the email message contained broken code and did not contain a url for pictures or link to conduct an inspection. Also I was unable to receive anything via text for some reason. Lastly is it company policy to allow employees to wear politically themed masks and do they represent UHAUL's views? There was a worker wearing a BLM mask and I don't feel that's appropriate for a company to get involved in politics or to allow it's employees to promote their views in the work place. What if I had chosen to wear my "ThinBlueLine" mask today when I got my trailer?

Jasmine C.
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Upgrade the site it took me 30 minutes to return because the site kept kicking me off and making me restart the return process

JORGE C.
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The truck was scratched and it had a dent before l left the location and no one recoded it and they're charging me $102 for damages knowing that the truck had those damages. I am extremely upset and I will be contacting a higher ranking manager due to the manager of this location did not help and said that they're going to charge me anyway. The customer service in this location is very poor.

Barbara H.
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Nothing that I can think of at this time. My services were quick, courteous, reliable and professional.

JAMES E.
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Customer did not leave a comment.

thurl M.
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every thing went very well from day one untill we left the location thanks to the employees there.

Kelly L.
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Customer did not leave a comment.

JOSEPH W.
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Customer did not leave a comment.

MARCIA C.
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Customer did not leave a comment.

Daniel G. | Overall Experience |
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Customer did not leave a comment.

James C. | Overall Experience |
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Will rent again

Melvin H.
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I was racially disrespected by a black woman who would not answer a simple direct question when she knew the answer to my question. If I owned this business I would terminate her employment immediately.

Fredrick F.
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Great Staff!!! and all is good !!

CYNTHIA S.
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Customer did not leave a comment.

Rohan B. | Overall Experience |
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Enjoyed the staff there they made my military transition worth while. Staff members that I felt encountered were nice and inviting

Todd S.
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Customer did not leave a comment.

Donna G.
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Be more friendly

Lacy R.
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Great customer Service

Gerald E.
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6X12 closed trailer was clean but had leaks in the rain in the top front of the trailer. Some items got a little damp on the move.

Robert B.
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Breanna and the other drivers were right on spot! Excellent customer service and professional service anyone would expect! Thank you for all that you do!

Hollyjo S.
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Customer did not leave a comment.

DUSTIN L.
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Customer did not leave a comment.

JASON A.
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Customer did not leave a comment.

Charlene L.
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Customer did not leave a comment.

Corey E.
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Customer did not leave a comment.

MELISA M.
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There need to be a sales person at the desk. When a customer is waiting for service. They need a service bell.

TEHPHNA R.
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Slow it down just a bit, fast talking is a sign of experience and competence but every Uhaul customer is not a technology wiz. A little compassion goes a long way.

Christopher B.
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Trailer swayed alot on the road. And put prices online for different utility trailer. They told me that the utility trailers with gates were different rates but it wasnt on website.

Russell T.
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Complete confusion from start to finish. After saying I was gtg called the cops and reported their item stolen. Even though we told them we're returning with the trailer! Couldn't focus on the customer at hand! Side tracked easily!

gail b. | Overall Experience |
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Customer did not leave a comment.

Gerardo B.
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Customer did not leave a comment.

Renee S.
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Employees could have been a little more helpful. Was charged a extra full day because of communication gap.. Refund Resolved but going to take 5 days to receive money back into account.....

Natasha C.
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Customer did not leave a comment.

Jose V.
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Location was great but rep service was not the customer care you would hope for. My rep was bother, argumentative and not willing to help. If it was not for the coworker it may have not work at all. From a 15ft needs I end up with an oversized 26 ft truck using much more gas and cost above what I needed. The upset and taking advantage of the situation was not customer focus or good business brand love. I will most likely not use U-Haul unless completely necessary and a last option.

Glenn H.
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I have rented from this location before and prefer to use it to drop off equipment I use for one-way as well. They are clean and helpful and have a wide variety of equipment to choose from. Also, they are "all Uhaul", not a side business, which can be an advantage. I did wait a few minutes before one of the attendants directed me to pull the trailer around back. He was helpful and checked me back in, checked the pads and let me know when I was done and could leave. Good experience.

BRIANKENNETH H.
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Waited by truck to drop off for over 15 minutes. No one came out. Eventually someone called to me to leave the keys in the cab and they'll take care of it. Then they charged me for fuel despite the fact that I had just filled the tank.

ABIGAIL B.
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Great customer service at this location

Donald B.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

Rohan B. | First Impressions |
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The staff at 5400 Bragg street were very helpful and friendly. They helped make my day better when it was going bad. Everyone I was in contact with at u haul was helpful.

Rose J.
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No issues

Jeffrey M.
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Nothing

Sherry L.
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I don't think you should have changed me for the 5 extra miles being that you had me to go to 2 different places to pick up truch and over the 5 miles to go get trailer having me to back track. Fair is fair. I tried calling you fixing. it.

ROBERT P.
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Great people who do a great job

Jimmie F.
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Customer did not leave a comment.

DONALD LEON R.
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Customer did not leave a comment.

Cathleen S.
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Customer did not leave a comment.

Martha T.
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Customer did not leave a comment.

Russell A.
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Had some confusion about the truck I reserved for and what I actually ended up driving

Tracy K.
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Customer did not leave a comment.

MIGUEL V.
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Customer did not leave a comment.

TYRESSUS W.
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Customer service was excellent and they were very patient.

john T.
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Customer did not leave a comment.

ELIEZER R.
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Customer did not leave a comment.

Darnell M.
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Continue doing your best. Each experience I've had at this location has been wonderful

Billy S.
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I brought the gas up to the 3/8 tank level that it was when I rented it, and they charged me for fuel taking it over 1/4 tank. But in the scheme of things, not worth fighting. I've had bad experiences with UHAUL in the past, and this one was much better. I was even able to return unopened moving supplies (rope) with receipt.

Cynthia S.
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Friendly and knowledgeable staff. Ms. Tinessa was very nice and hospitable and patient.

OLIVIA W.
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Customer did not leave a comment.

Carlton M.
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I've used U-haul many times and in several different states. I've used the Gillespie location quite often and have always received great service from reservations to drop-off. Thanks team for a job always well done.

Melissa S.
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Make sure key fits ignition and it doesn't take 15 minutes to start truck every time you start it. Staff could have been more friendly.

Nakeya S.
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clean the unit so when they get it and turn it in they don't get charged for a mess that was already there. then reps are rude they will charge you for anything

JASON C.
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Customer did not leave a comment.

STEVIE B.
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Great customer service. Ms. Edwards, T demonstrated professionalism and knowledge of equipment and helped me select the right equipment for my DIY move.

Marcus H.
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Customer did not leave a comment.

JOHN L.
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Customer did not leave a comment.

Wesley M.
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Customer did not leave a comment.

Nichole J.
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Easy drop off!

Genarva B.
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Customer did not leave a comment.

DAYESIA H.
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The lady at the desk was very rude to all the customers. She needs to find another job because she seemed very unhappy with her job.

ANDRE G.
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Customer did not leave a comment.

Jerome M.
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Very helpful staff from the counter agent (Linda?) and Apollo that hooked up the trailer to our truck.

Nicole M.
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The store manager, Tinessa, is insufferable and very devoid of customer service training and professionalism. I implore upper management to skim through the reviews for this Fayetteville, N.C. Gillespie Street location--they're all reflective of negative experiences with her. My disabled Son had to sit through 20+ minutes of his Mother trying to figure out to capture my I.D. card image, retrieve the front/back images to upload, etc., though I was NOT reserved under the 24/7 Truckshare mode of pickup/return. If the customer has to do all of the work & if she was just going to ENTER the information from my I.D., anyways, why put me through the trouble? This is an official Uhaul site; therefore, they have the appropriate device to take/upload an image of my I.D. to standard, unlike myself. She refused. Social distancing was the excuse...then why is the store open & the front desk being manned? They have gloves. They have masks. They've the ability to protect themselves & also operate as almost normal. What's worse than being given a hard time and having mine wasted? An older gentleman who struggled walking in on his cane was made to go all the way out of doors to his vehicle to retrieve his cellphone to accommodate THEM. Tell me what was so hard about them opposing that gentlemen going out to his car, and they use the device supplied by Uhaul to take an image of his card to save him--the customer--the trouble? Nothing. There was nothing hard about them actually doing the WORK for which they were there to get paid. I am truly disgusted by the entire staff on that Saturday morning, September 5, 2020 between 0920 and 1000. And according to [2] other Uhaul staff, "she's the manager, she can do whatever she wants." No, she cannot. That's a privilege that only an OWNER has; even an owner would never handle business in such a way if they wish to maintain integrity of the Uhaul brand & deliver quality customer care. Please address the issues outlined above. Thank you.

Dangelo S.
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Customer did not leave a comment.

KIMBERLY K.
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Customer did not leave a comment.

Mayra C.
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No one helped...did all myself

Ralph G.
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To be more informative

Coortney c. | Overall Experience |
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Customer did not leave a comment.

michael b. | Overall Experience |
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Customer did not leave a comment.

Daniel R. | Overall Experience |
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No issues !

David K. | Overall Experience |
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Customer did not leave a comment.

VANESSA E. | First Impressions |
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The customer service representative was very nice we had a pleasant experience She was very helpful and patient with all our needs.

Quinnetta P. | First Impressions |
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Very friendly, well mannered, courteous staff.

PAT N. | Overall Experience |
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Customer did not leave a comment.

GLENDA K. | Overall Experience |
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Customer did not leave a comment.

Demaricus R. | First Impressions |
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The staff was professional, courteous, and friendly!

Michael E. | Overall Experience |
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Great crew and storage facility.

louis z. | Overall Experience |
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Super place to store my households goods!!! Always clean and access was very easy!!! I would recommend this facility.

RONALD S. | First Impressions |
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Everything is above par for a company that handles that much traffic. Great staff working there.

Gilbert R. | First Impressions |
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Smooth and easy move in experience. Thank you!

paul e. | First Impressions |
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Easy to rent. No problems w can or car dolly

Carolyn S. | Overall Experience |
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Customer service was very professional and friendly when I rented a truck and storage unit. If I ever needed to rent another truck or unit, I will be returning to your facility. Thank you.

New Hope C. | First Impressions |
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We have 2 other units with this particular store. We are very pleased with the customer service and the owner. Other move in was flawless and very simple. Thank you Ms Edwards and your staff.

HAYDEE G. | First Impressions |
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The manger got help me a lot beautiful person place very clean.

Gordon D. | First Impressions |
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A one.

Sharom c. | First Impressions |
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The staff was very nice and helpful. I would definitely use the service again.

Sean d. | Overall Experience |
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Great facility

ELIZABETH M. | First Impressions |
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Quick fast service

Sally E. | First Impressions |
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Many thanks to everyone you were very helpful, I especially appreciated all your help and patience. In helping me get everything resolved for me. 👍

sara m. | Overall Experience |
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This Uhaul location has always gone above and beyond to create an amazing customer service experience. They are also the most affordable option I found in the Fayetteville area with a safe and secure

Tammy W. | Overall Experience |
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I recommend this facility because it was very clean and very accessible to get to my unit. The move in was very easy and the move out was very easy. Staff extremely helpful and very nice. Thank you...

Lanyah M. | Overall Experience |
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The staff is great I never had a problem!!!! They are funny and a great help!!!!

melodie c. | Overall Experience |
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I only needed storage for a short while and I was grateful to not have to pay for it due to my family and I relocating here. Staff is very friendly and helpful.

shalonda B. | First Impressions |
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The staff here are very helpful and very friendly! They make sure you have what you need and let you know what’s the best option for you!

Teresa G. | Overall Experience |
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The entire process was made easy by and exceptional staff. What was a difficult move was made into an easy transition due to the above and beyond service received!

Don B. | Overall Experience |
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More employees are needed.

Don B. | Overall Experience |
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Could use more people.

Don B. | Overall Experience |
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Staffing was a little light.

ANDREA B. | Overall Experience |
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The storage units were poorly designed and water flows in from the ceiling twice I have stored my things there and both times suffered water damage losses

Rita M. | First Impressions |
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Excellent facility! Well maintained, organized, and clean. Support staff are very nice and make sure you are immediately attended to.

Shemelia L. | Overall Experience |
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My things were damaged from a water leak but yet the price went up three times in the 2 years i used the storage.

YASMIN F. | Overall Experience |
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Excellent staff!!! Helpful in more ways than one and very courteous providing you don't provoke them. Rightfully so because nobody goes to work to be abused, the staff is very professional & polire.

Edwin C. | Overall Experience |
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I would definitely rent again

Teresa G. | First Impressions |
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Everyone was extremely friendly and professional. They went out of their way to provide excellent customer service. The young man I dealt with was great! He explained everything and offered extra assi

Don B. | First Impressions |
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Adrianna was outstanding.

Phillip S. | First Impressions |
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I love there kind spirit when you walk into the building

Edwin C. | First Impressions |
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Great service

MELODIE R. | First Impressions |
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Made reservation on-line. Went to location same day and competed move-in contract. Linda was VERY kind.

elizabeth G. | First Impressions |
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I was very pleased with the service I received.

Mary Q. | Overall Experience |
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Thank you

Ronald B. | Overall Experience |
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Did not get to use the facility as the RV dealer had my RV the whole time, but the staff was helpful.

Helen B. | Overall Experience |
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I NEVER ASKED FOR MY BOXES TO BE SENT HERE. THEY WERE MOVED FROM THE LOCATION I PAID FOR THEM TO BE MOVED TO. I WILL NEVER USE UHAUL AGAIN. THE DISTRICT MANAGER WAS INCREDIBLY RUDE AND LIED TO US.

Stephen L. | Overall Experience |
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Very Great customer service

Melissa A. | Overall Experience |
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Monthly rent steep. Gate problems all the time. Had to change keys twice. Couldn’t charge my camper because the outlet was not in convinent location. Covered facility only reason we kept it there.

Amy B. | Overall Experience |
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UHaul Box crew was very easy to deal with. They were very flexible.

David K. | First Impressions |
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James was very curteous and helpful! Seemed to go out of his way to help!

Altea T. | Overall Experience |
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I had a U-Box placed on my property. The box held up great throughout changing weather conditions. My experience was great from beginning to end. Staff was always courteous and professional. Thanks.

Edward A. | First Impressions |
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Very nice facility. Clean and well organized. Service by the young man that worked with me was excellent. Good job. One of the best storage operations I have ever encountered.

Meyassar R. | Overall Experience |
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I was charged twice for a storage that had been cancelled and not used, due to the size. I've contacted the facility multiple times, told the problem would be resolved but the charge remains on my car

Theodore K. | Overall Experience |
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Excellent service; Mr James Farren was very helpful and professional.

David C. | Overall Experience |
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Friendly staff.

Tracy S. | Overall Experience |
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A Great Experience

Cal V. | Overall Experience |
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Good job

Gail L. | Overall Experience |
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Delivery lady was outstanding. 10+

Jeanne P. | Overall Experience |
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The women in the office were wonderful to work with and went above and beyond to answer questions. Great place!

Jessica B. | First Impressions |
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Staff wasn’t friendly. The lady I had was great. But it was just a bad visit due to nobody smiling and have a good time. Like they should make the best out of their day at work.

Jennifer C. | Overall Experience |
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Not happy about getting my stuff out of storage on my move in date to my new house Jan 4 2019 just paid my storage fee Dec 24 2018. I didn't get partial payment back..UHAUL got free money. Very unhapp

Michael/ Laura J. | Reservation |
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every thing was ready to go when we got to the dealer.at the very last few hours we decided to get on the move a day early. I would recommend u haul to anyone.

tamra m. | Overall Experience |
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Access should be 24 hrs regardless/for all unit types...with swipe entry required. Carts were useful.

marcus j. | Overall Experience |
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The professionalism and clarity of service is to be commended. I appreciate the convenience that I was afforded with my truck rental, as well as the rental of my unit. I will consider you again.

Sharon S. | Reservation |
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Very friendly and helpful. Showed me step by step. I think her name was Veronica

laura k. | Overall Experience |
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They charged me storeage fee when I asked to be removed by 28th....and I was CHARGED ANYWAY.....kept calling to take care of matter and leaving g Messages but no one CALLED ME Back as they said .

raymond g. | Overall Experience |
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Great location helpful friendly staff

WILLIAM TITUS R. | Overall Experience |
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happy happy happy i got my own storage building, instead of paying someone else

sylvia b. | Overall Experience |
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I chose Uhaul Containers as a last resort after being displaced by Hurricane Florence. Dates were not honored, driver shortage, equipment shortages. I would not ever choose this location again.

brittany m. | Reservation |
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The employee Tonya or whatever her name was, was extremely rude and called me names like liar. When the manager Kyle stepped in he was able to help me while she continued to make smart comments.

PATRICIA M. | Overall Experience |
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Thanks Tinessa for your help as we had the records shredded and vacated the unit.

melissa s. | Overall Experience |
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Hurricane Florence changed our moving plans, and everyone I talked to at UHaul was extremely helpful. I couldn't be happier with the service I received!

mark t. | Overall Experience |
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Poorly managed. Had multiple issues with autopay and was charged a late fee for no reason. Never got the late fee back. Manager is a complete moron with absolutely no communication skills.

Sequoiah M. | Overall Experience |
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When i first go there trying too get a storage it was some issues due too lack of communication but after a while everything got situated i would definitely recommend them too anyone now .

Sandra J. | Overall Experience |
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The only thing that I had a problem with is that the last month wasn't pro-rated. We had to pay on the 25th and we wanted to turn in our key on the 31st but we were told no refund.

DONNA M. | Overall Experience |
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The service was Great! Friendly good customer service.

Kerry R. | Overall Experience |
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My experience here was terrible. The management was rude and very unhelpful. My storage was lost in transit for almost a week and no one would help me find it. I would never use this location again.

Gregory R. | Overall Experience |
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The personnel I dealt with, including the local manager, were dishonest. The quickest way to loose my business is to loose my trust.

ED F. | Reservation |
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From the time we walked in to the time we left, the professionalism was outstanding..It is the best UHaul storage facility that I have ever seen. We will recommend it to everyone we know. Thank you!

john k. | Reservation |
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Great folks help me out in all possibilities.

jason w. | Overall Experience |
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Staff is very friendly and helpful. Never had any issues. Will use this facility again and will recommend others.

Taylor P. | Overall Experience |
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I always use your trucks and I had the storage unit in Fayetteville for one year. Service is always great and friendly staff. Thank you for everything and look forward to more business in the future.

ROBERT A. | Reservation |
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The facility we were supposed to pick up at changed our time from 9am to 11am without notifying me. Then at 11am they still weren’t there. At 12 he finally answered the phone and said he .....

albert f. | Overall Experience |
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Facility & corp Great! Tracking & book keep at this facility HORRIBLE. Had 3 Uboxed stored.Box was deliv in May. Just charged again this month for storage rm #AA5581A which alredy deliv. Need credt

John L. | Overall Experience |
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Facility was great. The website needs work. The account dashboard was confusing and it was not clear what equipment or units I had. The customer dashboard should include Ubox & storage unit numbers.

Tim G. | Overall Experience |
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Teresa, Mgr & Tracey, U-Box dwlivery driver, were great!

RICO C. | Overall Experience |
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Good

Ivan P. | Overall Experience |
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poor service, time consuming, staff could not figure out how to refund trailer rental which I was told in Tucson that it was covered because contract was to address in NC Never Again

LINDA A. | Overall Experience |
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Excellent service and always helpful when needed. 😀

DAVID W. | Overall Experience |
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When I first opened this account, years ago, I had 24/7 access.

John S. | Overall Experience |
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Very nice place.

Kevin C. | Overall Experience |
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Excellent moving experience.

jason b. | Overall Experience |
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Professional service at a good price

Eboni J. | Overall Experience |
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The storage was wonderful. I did have an incident wit the customer service, which would make me not recommend the facility to a friend. How I am treated as a customer is very important to me.

Sereno L. | Overall Experience |
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Everyone was very friendly, informative and professional. This is a great experience; Thank You! S. Lee

No reviews have been submitted for this location.

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