Customer did not leave a comment.LUAT L.
Customer Reviews for U-Haul Moving & Storage of Fort Smith
Fort Smith, AR 72901
(@ U St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's pricy so make sure you have enough money for the trip but truck was clean and smooth drove greatCHRISTIAN A.
Customer did not leave a comment.LARRY M.
Customer did not leave a comment.Mark W.
Real good peopleJOHN T.
Customer did not leave a comment.CURTIS J.
Customer did not leave a comment.KEVIN E.
Customer did not leave a comment.Beverly L.
DON'T LIKE TO BE CHARGED $111.28 FOR ONE DAY'S USE OF A PICKUP TRUCK, WHICH IS ADVERTISED AT $19.95 PER DAY. DISGUSTED WITH DECEPTIVE ADVERTISING.JOE H.
Tony was awesome. Gave me bad news first and then followed it up with some good news. Excellent customer service. Morning of pick up the stager was really helpful. Turn in was a breeze too. Very polite people down there at Towson locations. A+++SAMUEL M.
Customer did not leave a comment.Barbara F.
The sweet lady behind the counter helped me very much. She was patient and made sure I didn't pay a fee that was not necessary.COLE M.
Need to explain the actual procedures for rental refunds. Was informed that I would get my deposit at the drop-off location.REGINALD C.
Just keep doing what this store's staff are doing very well!! Excellent customer service, great attitudes by staff, every contact with every single employee was friendly, helpful, informative and above expectations!!! Great job all!ROBERT D.
As always, Rose and her team provided timely and professional services!Philip S.
Very satisfied.Robert C.
Customer did not leave a comment.JAMES C.
It was a nice experience... Everyone was polite... Even when I returned the equipment.. the staff was a bit overwhelmed... But maintained professional composure...WILLIAM M.
Nothing, the poor guys were sweating trying to get vehicles unhitched and checked back in. They were working quickly and efficiently.LESLIE O.
I didn't get my deposit backRayon L.
Nothing. Excellent service.Joanna J.
Customer did not leave a comment.Becky B.
Customer did not leave a comment.Roger P. | Overall Experience
Many of my boxes were left In your Uhaul boxes when your unloading people left. Groceries I needed. No one called back when I told the staff about it so I will never recommend or use your staff or company again. Poor excuses abound in your chain of command.TRESA M.
Though they couldn't locate truck even though it was dropped off right in front of building and had to be moved to enter lot.Ryan M.
Guy running front desk allowed extra time for us to unpack through the front glass made life very helpful.Bridget N. | First Impressions
Customer did not leave a comment.JAMES B.
Very helpful front desk peopleBridget N.
The truck that we picked up had a half a tank of gas. We were going to a different state, so we had to pull over to get gas before heading out. There were 2 cough drops, or candy or something in the passenger door handle, unwrapped and sticky.. which was disgusting touching it! To top it off, it was raining during our trip and the windshield wiper blades were trash. So we had to make another stop to purchase windshield wiper blades and switch them out! U- haul wants to make sure you pay for any damages or to clean up after your move, but they don't check the truck before the next customer picks it up. Thankfully my child is old enough to know not to stick the spit out candy or cough drop in their mouth. Bleh! I would definitely check everything before you leave the parking lot. I give this 1 star because the lady that checked us out was suppose to be on lunch, but she was nice enough to continue with our checkout while the others kinda stood around with a thumb up their bum. If she weren't there.. I'd give this place ZERO stars. You all should think about giving her a raise and train your employees to not stand around like there isn't anything to do. Go clean some trucks, sweep, restock the box carts (that were empty). Do something productive. We had reservations for over a month to do a one way move. They should have had it cleaned, new wiper blades, and gas filled up for us to go.ADAM B.
Customer did not leave a comment.SHEVERRICK K.
Rose and the other lady in fort smith uhaul was extremely pleasant efficient and had a sense of urgency. Marie in Florida was the same. My experience with uhaul was way beyond what I had expected.JINA S. | First Impressions
Customer did not leave a comment.Frank K. | First Impressions
Customer did not leave a comment.Ila L.
Staff were very helpful, both in the beginning and at turn in. I would recommend the U-Haul experience to anyone and everyone moving who needs to move....James W. | First Impressions
Customer did not leave a comment.BLAKE H.
Everything went fine from the moment we walked into the store and greeted promptly & helped. Returning the truck was as easy as when we rented. Very good crew.GARY H.
Everything went smoothly and the staff knew their stuffKEVIN W.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.TERRY H.
Customer did not leave a comment.JODY R.
When it rented the storage unit in asked them guy I was dealing with if the unit in was getting was big enough to put my jet ski in which is 14 ft long he said oh yes it is big enough so I rented it when he took me to the unit he failed to tell me at was inside around a small corner!? I was passed he lied to rent a unit and I had no choice at the time I needed the unit i was limited on time. I was not happy with the lie i was sold but was happy with everything elseJENNIFFER M. | Overall Experience
Customer did not leave a comment.Paul W.
Customer did not leave a comment.Wendy C.
I reserved a truck for a single day, picked it up in the morning and returned it that night BEFORE MIDNIGHT and they charged me for two days worth of rental and insurance. On top of that, they claimed the fuel tank was full when I picked it up. It wasn't.Raymond B.
In storage facility bathroom was messed up both outside and interior bathroom usually didn't have tolet paper or paper towel often. Interior bathroom of storage unit facility was sink was broken busted hanging loose. Place was trashy and dirty and smelled like urine a lot. Doors to facility anyone can walk in not that secure only thing was secure was using ID badge or pin code for specific wrenching unit from alarm going off. The interior area was trashy people left trash that they did not want by front of main door on the inside of the storage facility.Mac S. | Overall Experience
Customer did not leave a comment.Zachary C.
Customer did not leave a comment.Forrest G.
Customer did not leave a comment.BEN H.
Customer did not leave a comment.JULIE W.
Location was great have used them and will again.Joseph M.
Customer did not leave a comment.Ellis F.
Customer did not leave a comment.CHRISTOPHER R.
Customer did not leave a comment.Jennifer C. | First Impressions
Customer did not leave a comment.CHARLES L.
The team at this location is awesome! Always quick to service and with great attitudes. I give them 5 stars every time I rent. JimBJames B.
I was very impressed with the young man that helped us. Great employee!Sharon W. | First Impressions
The gentleman you took care of us was knowledgeable and friendly. We will be renting again very soon. Thank you very much.KAREN C.
Customer did not leave a comment.Nicholas M.
Customer did not leave a comment.Fern H.
Customer service is always excellent here however the older inside storage building is in need of some major updates the back building is great thoAlexander N. | First Impressions
Nothing great crew, never any problemsKASEY C.
Customer did not leave a comment.YESSENIA P.
Was over charged so i refused to pay until settledDENNIS H.
I would only recommend this storage location to a friend if they were comfortable with the restricted hours. I am only here because there was nothing else available. I am also not comfortable with all the information that Uhaul required to rent the storage room. I feel very concerned that Uhaul is going to sell all the information and put me in a vulnerable situation. If my personal information is stolen Uhaul will be the first company my lawyer contacts.ERIC H. | First Impressions
Love the service here and always do Business hereALAN M.
The. Lady that helped me was so helpful and very professional I will definitely look her up againJANABEL C.
Customer did not leave a comment.JAMES B.
I was very impressed with the price and the cleanliness of the vehicle. It was easy to load and was able to stand up inside as I'm 6ft. + thanks for everything.TERRELL M.
Customer did not leave a comment.Jerry C.
The guys that checked me in were top notch. Super friendly and professional. Bless their hearts though, they were dealing with so rude little crotchety old lady when I got there, but they remained professional at all times. Give these guys a raise!EDEN A.
The manager at this location truly went above and beyond! Incredibly helpful with a fairly unique problem. I couldn't recommend this place more!Kenneth F.
Customer did not leave a comment.ARTEM H.
Customer did not leave a comment.Alexes B.
Customer did not leave a comment.ERIC K. | First Impressions
Same here, great crew, awesome service!!Logan L.
Customer did not leave a comment.JENNIFER B.
Get the truck cleaned, get it aligned and make sure it runs properly. The brakes were a nightmare the shudder under medium braking was awful.CHRISTOPHER R.
Spencer was Amazing and VERY accommodating. The Call center messed up our Reservation. Told me I was getting a larger climate control unit. When we arrived with movers in tow, we didn't have what was told. Spencer did ALL he could to accommodate with what was available. He cleaned our outside unit as there was a few things in there.. If it wasn't for Spencer, we wouldn't of been able to store our items. Once again, Spencer was the VIP of the store.Lori J. | First Impressions
Staff was great. Was at the location the day before we returned the truck to load items into storage which was close to closing. Staff allowed us to stay. Return process was quick.Dominique D.
Pickup went easy and simple. Nice people!David G.
What the different locations having rental storage units available and communications between big Corporiate UHaul and small bussiness franchises needs to improve dramatcally! The service help and GPS find locations needs updated software help and improvement. Tighten the information and communication of all data systems.Mac S.
Customer did not leave a comment.NICOLE D. | First Impressions
Customer did not leave a comment.Emma G.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Josh B. | First Impressions
Customer did not leave a comment.thomas E.
Great service!CHASE H.
I had originally rented in van Buren and no one was operating that location. Lost a whole days work cause by time your company figured it all out I was five hours behindRegina A.
I have rented from this facility many times & there has never been any issues. All I have worked with have been very friendly, very professional & always goes the extra mile to be of help. Have always recommend to many friends & customers. Always a pleasure working with all the associates there.James R.
Customer did not leave a comment.Nancy P.
Customer did not leave a comment.Alton M. | Overall Experience
Customer did not leave a comment.NATHAN S.
Total excellent experience ALL the employees where very knowable, friendly and helpfull, all of them where Excellent in customer service very impressive!!JOHN F.
Customer did not leave a comment.William G.
I am a bigger guy so I was unable to sit comfortably or safely. I was unable to fasten my seatbelt and my stomach was pushing up against the steering wheel. I know that is my fault, but there are still people in this world that will need to move, and if they have to go long distances, it would not work. There needs to be enough room for the seats to move back as far as is needed for every priving capable person can sit in safely and legally. Other than that, I had absolutely no issues. Everyone I dealt with was great.David P.
Customer did not leave a comment.Tonja S.
The passenger rear view mirror fell out as i used the electronic adjustment prior to driving the truck, however Rose in the office and the yard staff member took care of me asap so i could get on my way. The following day i had to wait in the office for 30 minutes with my 2yo daughter for our pickup and the staff member was lovely and helpful to us both. They are all a credit to your businessADAM W.
Customer did not leave a comment.Jerald G.
Customer did not leave a comment.GEORGE M.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Frankie W.
No problems. They were very helpful.Geraldine M. | First Impressions
Loved them and extremely great serviceALAN M.
Great service, this is the 3rd move I have made with them and wouldn't go anywhere else in town.JULIA B.
Website didn't mention the $5 environmental fee. Misleading cost estimate.JOHNNY D.
Customer did not leave a comment.CAROLYN H.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.PAUL R.
Customer did not leave a comment.JONI B.
Customer did not leave a comment.MARK R.
Customer did not leave a comment.Doyle C.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.Rachael L.
Trying to contact anyone by phone is impossible. The disconnect between corporate and local is frustrating. I had repeated arguments with rude management over agreements regarding payment dates. I had no assistance from local staff when I asked them to move a towing trailer so I could access my storage unit.John T. | Overall Experience
Had trouble logging in and spent half an hour trying to get through on the phone for a Sunday return. Twice, I was on hold for extended periods of time and then disconnected without anyone ever answering. The third time someone did answer but she sounded like she just woke up. She did transfer me to someone who was able to help, and I was really impressed with the online return system.Constance B.
Customer did not leave a comment.Francis W.
They really helped me with storage issuesAlton M. | First Impressions
Customer did not leave a comment.Cassidy W. | First Impressions
Customer did not leave a comment.Alan M. | First Impressions
The facilities were very clean except for the bathrooms. Several times the toilets were just disgusting. The associates were great to work with-super cheerful, friendly and accommodating.ERIC B. | Overall Experience
I don’t remember his name, but his face mask he wore was Skyrim themed and he said he’s been there a couple years. He was so awesome every time I came by. He was super friendly and personable and really went above and beyond the call of duty with helping me and my fam. He was always willing to help. Super awesome dude, to the point where I’d totally want my family to go out to dinner with him and his family lol (in a non cringey/creepy way yikes). There was one other man, with a sparse beard, who didn’t seem to do much of anything besides sit there and watch the other employees work, even when there was a line of people. He seemed to have the “not my job” kind of attitude. Maybe encourage him to be more helpful for the other associates who work their butts off.Jennifer C. | Overall Experience
Customer did not leave a comment.Stephanie S. | Online Move In
The whole experience was so amazing!Jennifer C. | First Impressions
Customer did not leave a comment.david c. | Overall Experience
Customer did not leave a comment.Holly E. | First Impressions
Customer did not leave a comment.beth j. | Overall Experience
The staff was very friendly and helpful and I am very pleased with my unit thank you :)gabrielle e. | First Impressions
I would like to give a special thanks to Ms. Rose from the first time I spoke to her she really eased a great deal of my stress. She's an Angel. I wanted to give her a hug, but,,,,,, ya'll lnow the rest.🙂🙂🙂🙂🙂DEBORAH R. | First Impressions
I wanted to see my storage so I can tell if I needed a bigger one and it wasn't shown to me. It's pretty small for the size I was told. However it all got insideKajuanna E. | First Impressions
Always polite and so helpful.Tanya S. | First Impressions
I always use uhaul!Dawn C. | First Impressions
Customer did not leave a comment.Jonnie P. | First Impressions
Customer did not leave a comment.Sarah S. | Overall Experience
Customer did not leave a comment.MICHELLE S. | Overall Experience
On the way down truck moter blew had to rent truck did not get any back on the trailer I will never rent anything from u hall a geinRonald P. | Overall Experience
ThanksCharlie W. | Overall Experience
Customer service was great when I rented storage and customer service great when I checked out. They have carts you can use to unload your storage. very nice facility.Pamela B. | Overall Experience
Customer did not leave a comment.Katie D. | First Impressions
Keep up the good work in moving forward to getting even better. You doing a great job are great 👍Gerald N. | First Impressions
Customer did not leave a comment.Gwendolyn B. | Overall Experience
Customer did not leave a comment.michelle g. | First Impressions
Everyone was super nice and very helpful! I'll definitely be recommending U-Haul to my family and friends!Khadijah R. | First Impressions
Customer did not leave a comment.Linda H. | Overall Experience
Matt, was very helpful and extremely nice. I appreciated him going above what my expectations where. He is very knowledgeable and made my experience flawless. He helped me with solutions to immediate problems without hesitation which made me feel safe and comfortable with the decision to leave my valuables at the site. The facility is very clean, and access convenient. Thank youdebi r. | First Impressions
The manager rose was very helpful and very friendly strongly recommended if anyone has any problems to get with her and i am sure she can resolve them..ALEXANDER N. | Online Move In
Nice facility and very helpful staff. When the opportunity comes again, I will not hesitate to use this facility again.stan Y. | Overall Experience
Customer did not leave a comment.David M. | Overall Experience
Customer did not leave a comment.David M. | First Impressions
I arrived at the pickup facility 1 hr early and the unit was ready. Checkin went smoothly while my son assisted with the trailer hookup and light checks. In about 10 minutes, we were driving away.stan Y. | First Impressions
The staff was very pleasant and helpful. I rented another Uhaul truck and returning g it Feb 10th and I look forward to seeing the staff again. They go out of the way to help you.Dawn C. | Overall Experience
Absolutely amazing serviceDomonic C. | Overall Experience
Staff was very knowledgeable and helpful. My experience was great will recommend to anyone.sheryl t. | Overall Experience
Very helpful with giving me adequate advice in deciding how much space I needed for my short term need of a unit. Very insightful and laid back management.Evan S. | First Impressions
My uncle used Uhaul as a storage facility for several months before his passing. It was clean, brightly lit, secure, and the cheapest in the area that we could find. We would gladly use Uhaul again.renee g. | Overall Experience
Thank you.BRENDA B. | Overall Experience
Very nice and professional. Moving is stressful and they made the experience very easy.JACKIE K. | First Impressions
Great storage facility.John S. | Overall Experience
An unexpected hospital visit extended the use of the van I rented. I apologized and explained the situation and promised payment upon return. The associate was rude and threatened me. I am appalled.Bridget L. | First Impressions
Nice people, great to deal with. Facility very nice. Definitely would recommend.brian s. | Overall Experience
I couldn't br happier, the young man that helped me find the right storage unit was very helpful and pleasant, need more employees in this world like him.Tina O. | First Impressions
Friendly and helpful staff.MARTHA V. | Overall Experience
There was an issue with our storage unit. The manager called and helped us resolve the issue.melissa w. | Overall Experience
THE FEMALE MANAGER IS AWESOME AND VERY PROFESSIONAL.gloria a. | Overall Experience
My only complaints are no one answers the phone. So if you would like a question asked you have to drive up there. Too bad for the people out of town. Second they do not have a elevator.Carly N. | Overall Experience
Wish I could access it 24 hrsTanya P. | First Impressions
The staff and location was very good and professional.Lemitress S. | Overall Experience
I was able to switch from a 15 foot to 10 foot truck on the spot but unfortunately no one was free to operate the lift when I was moving out. An elevator in the building would be nice.Kristine M. | Overall Experience
The customer service rep was extremely knowledgeable and courteous.TERRIE V. | First Impressions
Really happy with service both in fort smith ar and lowell ar would tell all my frends about u hallDale H. | First Impressions
Very helpful and accommodating especially due to the emergency circumstances I was in.George D. | First Impressions
I cannot recommend this dealership highly enough! The friendliness and excellent service from everyone we encountered is to be commended. The gentleman we worked with was Matthew.Jeanne D. | First Impressions
Extremely helpful.Sydnee N. | First Impressions
No complaints. Staff very friendly and good to work with ..DEWEY F. | Overall Experience
Treated very professionally; facilities were spotless; customer service people were very polite and stayed on point.KEN A. | First Impressions
my experience is two fold- in AR I had the best services from the best staff however my experiences in San Francisco from the U Haul company was less than adequatePhill S. | Overall Experience
Several issues with flooding. Also had a time where the back section was dirty for a couple of months without being clean. Alarms going off without being investigated.Lawrence M. | Overall Experience
The two young men working were friendly and helpful.Raford U. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the environment!