Customer Reviews for U-Haul Moving & Storage of Hattiesburg

3,234 reviews

918 Broadway Dr   Hattiesburg, MS 39401
(By Clover Leaf Mall)

(601) 545-2551

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(601) 545-2551

918 Broadway Dr
Hattiesburg, MS 39401
(By Clover Leaf Mall)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

junky looking location

Tom F. 
Rating:
4.0

Customer did not leave a comment.

Deanna H. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

KIP A. 
Rating:
4.0

I had a very good experience renting from this location.

Christopher B.  |  Overall Experience 
Rating:
5.0

Just keep up being real

gilbert E. 
Rating:
5.0

Nothing the service was great and the young man that helped me with the equipment was great.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

I truly loved the lady who assisted me!! She is always there when we utilize uhual. She is always nice and she always have a cheerful spirit. We definitely will be making this location our go-to.

Samuel P. 
Rating:
5.0

Nothing.

Bruce R. 
Rating:
3.0

The pick up truck that was rented smelled very heavily of cigarette smoke to the point that we had to keep the windows down on a very cold day.

Samantha D. 
Rating:
5.0

Customer did not leave a comment.

Herman G. 
Rating:
3.0

1303 W 7th St, Hattiesburg, MS 39401 was identified as my pickup location; however, when I arrived, I was told that I didn't have a reservation at this location. No one called to informed me that the location had been changed. The 918 Broadway DR did not have a dolly.

Michael P. 
Rating:
3.0

Communication wasn't good I was trying to extended it but some reason they booked it for somebody else why I still had it but I only had it for a day spend extra money smh!!

Liconstance S. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

Customer service was good from the Uhaul employees. The trailer could have been in better shape. One of the tires had a leak.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Lanikia A. 
Rating:
5.0

Customer did not leave a comment.

WallaceL B. 
Rating:
5.0

Nothing, everything is great.

Mario A. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
5.0

I have been to this location twice in the last 3 months, and the service and people working there could not be better. I always request this location when making a reservation. Everyone working there has been awesome.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

JR C. 
Rating:
5.0

Customer did not leave a comment.

vicki C. 
Rating:
5.0

Customer did not leave a comment.

Walter F. 
Rating:
5.0

None. Fantastic service thank you

James C. 
Rating:
5.0

Working with this location is always a pleasure! Everyone is professional and quick to answer any questions. Thank you!

Russell S. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
1.0

The person who hooked up the trailer did not tighten it on the ball. Apparently he only hooked the chains and set it on ball. Trailer came off a hundred or so yards done the road. It hammered the back of my car and dislodged something underneath the car.

doug M. 
Rating:
5.0

Very friendly staff. Thanks!

John C. 
Rating:
4.0

Customer did not leave a comment.

gill D. 
Rating:
5.0

Customer did not leave a comment.

Nadia E. 
Rating:
5.0

Everything went very well. Young lady at the counter was very helpful and knowledgeable.

Alan D. 
Rating:
5.0

I am satisfied with the trailer I rented and the way everything was done. Thank you Nathaniel Bolton

NATHANIEL B. 
Rating:
4.0

Customer did not leave a comment.

Mun L. 
Rating:
3.0

Staff at desk were not the friendliest kind of standoffish

Stephen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKEL H. 
Rating:
3.0

Check in staff was not very friendly. Could affect future business.? Check out staff was very friendly and helpful!

Kathleen K. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
2.0

Manager was rude and truck was such a rough ride that it shook the entire trip

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

Herb C. 
Rating:
3.0

Shouldn't have paid as much as I did for the uhaul I didn't need it for 4 days but had no other choice but to pay for 4 days. It's really dumb.

Keshia C. 
Rating:
3.0

Customer did not leave a comment.

Barbara T. 
Rating:
5.0

nice people and clean equipment thanks...

Clayton W. 
Rating:
3.0

3 stars only because I have gotten the same vehicle twice in 2 weeks. Both times I reported that the check engine light was on. My understanding is that it is reported and then shrugged off as not important. The check engine light is the best way for your customer to know if there is a problem with your truck. A less experienced customer would freak out. Just saying.

Ronald M. 
Rating:
3.0

Check vehicles before send them out

Kimala B. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Wayne T. 
Rating:
3.0

Provide customer waiting area.

David W. 
Rating:
5.0

If you can please get more installers. I really appreciate the great customer service and how polite and friendly they were. The installer at broadway (Hattiesburg, MS) did excellent work and I am happy with his services.

Tiffany C. 
Rating:
5.0

Customer did not leave a comment.

vicki B. 
Rating:
5.0

Not having an attitude towards the customer on a return! Very rude!!!!!!

scott S. 
Rating:
5.0

No problem

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Shamika I. 
Rating:
3.0

Customer did not leave a comment.

wilbert C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Johnnie V. 
Rating:
4.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

Everything was great

Donna G. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
1.0

Customer service was terrible. Took me over an hour to get trailer rented. Girl working was not friendly or professional, she did not know what she was doing and kept messing up my paperwork. She didn't listen very well when I told her what I wanted causing the paperwork to have to be reworked multiple times.

Riley A. 
Rating:
5.0

Customer did not leave a comment.

Leiloni D. 
Rating:
5.0

Customer did not leave a comment.

kadnissa B. 
Rating:
4.0

Customer did not leave a comment.

Heather F. 
Rating:
3.0

Attendant did not even want to help us call or see if there wss a way to fix overage on mileage. Due to having to backtrack in order to load before even beginning trip.

William C. 
Rating:
5.0

Joe was great

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

This truck broke down 5 mins out of Hattiesburg. It had no air filter and loss power. You need to read the ticket to see how your 3rd party takes care of your customers. Also, I was expecting 1/2 of the rental charge for the 5 hrs of my inconvenience BUT only refunded $100... SICK!!!

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

My car almost flew off the car tow because it was improperly hooked up. Delayed my 17 hour drive 2 hours as I had to wait At a rest stop in Tennessee for someone to fix the problem. Waiting to hear about a credit

Barry P. 
Rating:
4.0

The yard was large and easy to manuver. Staff at the location was able to meet my needs where the national operator really didn't.

David A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
1.0

When it was time to return it he truck there was a promblem it kept saying session expired

Derius G. 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

Service was great, everything went well. This will definitely be 1st choice when needed again.

Angelia M. 
Rating:
4.0

Customer did not leave a comment.

Scott Q. 
Rating:
1.0

Customer did not leave a comment.

Dion P. 
Rating:
3.0

Owner was very rude. Acted as if we inconvenienced her.

Sierra S. 
Rating:
5.0

The worker left with the key to the van on 7th street and I had to go to Broadway was the only problem . Everything else was fine.

Ervin C. 
Rating:
4.0

Customer did not leave a comment.

Frederick S. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Clayton P. 
Rating:
5.0

met me with a smile. Fast, friendly service.

Claude T. 
Rating:
5.0

Customer did not leave a comment.

Darick H. 
Rating:
5.0

Customer did not leave a comment.

Guy F. 
Rating:
5.0

Great Service - always efficent & provide an excellent service

FRANCIS C. 
Rating:
5.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY J. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Sigmund T. 
Rating:
5.0

Folks at the Hattiesburg location were excellent. The owner and manager were both very professional and on top of things. I was originally supposed to be picking up my trailer in Beaumont Tx and they even called me that morning to confirm. I arrived on time to pick up the trailer and they didn't have one and I had to drive to Silsbee to get one. The employee in the Beaumont location was friendly and professional and did his best to assist.

William N. 
Rating:
5.0

Alexis was very proffessional,helpful,and polite.

Darren B. 
Rating:
4.0

Customer did not leave a comment.

Earnie M. 
Rating:
4.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

tim H. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Mickey M. 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

WILMA M.  |  Overall Experience 
Rating:
4.0

I really like the guys who help me out with the trailer, his name was Joe.

Sylvia T.  |  First Impressions 
Rating:
5.0

I’m from New Orleans. I received quality service from The Uhaul in Mississippi on Broadway.

Sherry R.  |  Overall Experience 
Rating:
5.0

I really appreciate all of your help and their generosity I would start something there again if I needed to because I had to storage and a real bad time in my life thank you guys so much for being so nice to me have a blessed day and

Julie M.  |  Overall Experience 
Rating:
5.0

I was totally satisfied with the service.

Vivian H.  |  Overall Experience 
Rating:
1.0

The CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!

Robert J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jimmy M.  |  Overall Experience 
Rating:
1.0

This was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!

Anthony B.  |  Overall Experience 
Rating:
3.0

The facility storage was spacious enough to hold all my belongings.

Tiawanna L.  |  Overall Experience 
Rating:
4.0

Very efficient lady. Thank you Raven Barnes.

Carl C.  |  First Impressions 
Rating:
4.0

No additional comment

Pat E.  |  Overall Experience 
Rating:
5.0

My experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.

Renet C.  |  Overall Experience 
Rating:
5.0

Thanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson

LINDA A.  |  Overall Experience 
Rating:
5.0

N/A

kelly p.  |  Overall Experience 
Rating:
5.0

Very pleased with entire shipping process.

Cynthia B.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top