Worker didn’t inform me of the online return policy just told me to park and drop in drop box. I could’ve been charged for the whole weekend. Wasn’t friendly at this location either.
Kendra LCustomer Reviews for U-Haul Moving & Storage of Hattiesburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff…clean & well maintained equipment No issues at all
Scott HThe truck I rented- passenger window was partially rolled down and the day I picked up- it was raining, so imagine how soaked the seat was at 2pm after an all day rain. Also during my reservation the transmission started slipping and the check engine light came on. Lastly, the driver side window did not have a handle and the window was rolled down a tad bit- imagine hearing a whistling sound for a 2 hour drive. Overall this was an unpleasant experience.
Heather DI’ve used this location several times. Always great service
TOM BMake sure everything ordered is in the store
Claybron PCustomer service
Carlos Hordered a moving dolly, with confirmation of having one, when picking up truck, it was not available. I had to go purchase one instead.
Myra BWas a great experience
Louis NI was overcharged for gas. I put the gas back where it was but had to drive an additional 10 miles after gassing up because I was assigned a different drop-off location on paper than the one I selected online. This was stop and start in 5:00 traffic in Hattiesburg. I just don't feel that I should've been penalized for an error made on the staff's behalf. The Uhaul was great, employees even better but the online glitches are inconvenient and unacceptable.
Kiara BThe only issue I had with this rental is that when I was given the rental quote, over the phone, I was not informed about the insurance rate and was surprised at the price difference when I was paying at the desk. Some people are only prepared to pay the amount of a quote provided and get to the desk to pay and not have enough money. That was not acceptable to me at the time but I needed the U-Haul and proceeded with the rental.
LATARSHA PCan't get anyone on phone. Phone forwards to a corporate number. Owner who checked me in just was not very nice. No thank you for your business or anything. I want to tell them the trailer has a leak as my mattress got wet, but phone never gets me to anyone on-site.
Robert LPick up and return was quick and easy Friendly and helpful Thanks
Louis NThis location was being ran on a Saturday by the owner because her help was out for the day. She did a great job and her presence on a Saturday shows her dedication to UHAUL. Fantastic Experience.
Brock Snothing, good service.
Wanda Slisa has always done well with my installation work... quick, efficient
LARRY MEverything was perfect, thank you
Britt BThe customer service was great and I would definitely use this location again. The ladies were so kind and sweet 🥰
Jasmine TRepresentative was rude and knew nothing
LaToya SThe same lady that has helped me with rentals to propane fills at this location, is super helpful and provides great customer service
Curtis SThe customer service employee that was on duty for the time of my rental and turn in has a exceptionally helpful attitude and friendly personality, very professional.
Dwayne MTrailer had a tail light out
Ira SYou need more than one person working at this location. Honestly, yesterday, there should have been three or four to handle the flow of customers.
Jeneanne MExcellent service.
Jamie HCustomer service was easy as pie. In and put and Mrs Lisa was very nice a patient with me.
katie bSo I’ve used this location a few times before and it’s always a problem when it comes to refunding. There was an argument going on when I got there about a customer being over charged and the worker saying she didn’t have a refund and he didn’t see it in the computer, however another associate walked in and showed him how to go to it. Now today was my return and I sat there maybe 20 minutes for him to look up my info and ask my last name multiple times for him to say I wasn’t in the computer, once he finally found me he said there was no refund which was a lie, I stayed under my miles and turned in 30 minutes before my time; so he had to call the manager and she instructed him on how to get to my refund😒 I say all that to say, it’s the worker not the company. Happy new years
kanelja lInterior of the cab was smoke filled and just needed wiping down.Everything else sufficed.
janice mThe staff was exceptionally friendly, the hitch was installed much quicker than I expected and everything has been perfect. Could not ask for more, excellent experience and will recommend to others.
Iliyan IReally easy to check in and drop off. Very helpful staff.
Tara RHad hitch installed Excellent service!!!
John SHave better customer service.
Jakin WNA
DARYL BThe truck was damaged all around. Couldn’t even use it because a light was on so was afraid to load it and it break down with all my belongings. So had to use a work truck. The facility didn’t seem to care when I returned it.
Michael ROwner of this location seemed like a miserable soul. Won’t be doing business with Uhaul anymore. Mileage rate is ridiculous. Penske has larger truck newer trucks and a quarter of the cost for FedEx contractors. Good luck
Mason CI love this location! And their customer service! Sweetest ladies ever! It’s a reason why it’s hard to get a U-Haul here lol! I’m forever grateful when they do have vacancies with their trucks! Thanks again U-Haul Broadway Hattiesburg MS!
Kandis SMaybe just more help but all our jobs need that😀
Huelondria SThe driver side door wouldn’t open. I had to climb out the passenger side door each time while we moved my things. Also, the back tires were low and the lights on the dashboard kept beeping on to air the tires. I’m sure all of this was noticed before renting me the truck. I thought they were inspected after every checkin?! Very dissatisfied and the guy that checked me back had to climb in the truck like I did. Nothing was done to adjust my rate or anything for the inconvenience.
Rosalyn HThe workers were very helpful and friendly
Cynthia S | First ImpressionsAs always they were great looks like they need more inventory
Clayton PThe GM was rude. Maybe she was just having a bad day. Who knows? The other lady was good. The actual truck SUCKED, but it got the job done. U-HAUL is notorious for terrible trucks. Will be going with Penske from now on. I don’t care that it is more expensive.
Christopher WThe phone was always forwarded and I had no way of touching base with the location themselves to ensure the Ubox would be available at the time of my appointment. I then stood in line at location for over 45 min to complete the move out confirmation. The location needs more staff.
Amanda SExcellent, friendly and helpful service. Very satisfied with this rental.
DAVID JNot fenced. Alarm system seems to be ignored at times. It is cost effective.
David G | Overall ExperienceEverything was great. Very smooth return with no issues.
Stephanie DThe truck I got did not have a ramp. The truck was hard to find. I wish yall would give people money back for when they add too much gas in the U-Haul
Schlee BAmazing customer service would happily recommend to family and friends!
BENJAMIN SStaff was extremely helpful. Thought I just needed a trailer, but they advised me the need for a new ball and wiring connector that matched my vehicle. Only needed trailer for a couple hours , it was hooked up correct and safe. The price was extremely fair. Thanks for all the help!
Robert WGreat staff
Rickey DEveryone I encounter was super helpful and kind. Thank you for being so helpful on my first time to rent.
Shelley SVery good service
Joan CPleased with everything
MICHAEL FI would definitely recommend this U-Haul store to my friends and family! The staff was friendly and worked quickly to get the job done. I am very happy with this experience!
Jan DI was very impressed with Lisa. She presented as experienced and knowledgable about the product I purchased and she installed. I can't thank her enough.
Issac BI returned the trailer I was told to drop it off at a designated area when I return it. Instead I was told by someone else to back it in at a different location. Wasn’t sure it he worked there did not have a uniform on or a name tag. He just watched me unhooked the the trailer and lift it off the receiver with any assistance. No customer service was provided!
Michael MThe windshield could have been cleaned of bugs and mess. The staff was wonderful! Love Lisa!!
susan tI believe the people who answer the phone call and transfer the calls need to have an updated training . I was almost put in a bad situation due lack of information .I do believe the staff in the switch board needs the training so everyone can be on one accord . The customer are paying for it in the end . Also I think it’s unsafe for any employer to be alone in a building after a certain time frame in the day . It’s important to not only hear your customers needs but it’s important to hear the employee . The employee is what make the company strive .
Takiyana H | Overall ExperienceThe fat white messed the key up in hattiesburg
Sophia B | Overall ExperienceNicest people I've met in a U-Haul facility
Angela B | Overall ExperienceBy far the nicest and prepared people I've met in the 3 other facilities I had to go through.
Angela B | First ImpressionsI LOVE Everything about being there
vivian g | First ImpressionsMy couches and other furniture was damaged in this storage unit due to humidity. So, no I will not recommend this unit to anyone. I will be leaving a review of my experience on your website.
Earica Y | Overall ExperienceI had a very good experience renting from this location.
Christopher B | Overall ExperienceStaff at desk were not the friendliest kind of standoffish
Stephen T | Overall ExperienceI really like the guys who help me out with the trailer, his name was Joe.
Sylvia T | First ImpressionsI’m from New Orleans. I received quality service from The Uhaul in Mississippi on Broadway.
Sherry R | Overall ExperienceI really appreciate all of your help and their generosity I would start something there again if I needed to because I had to storage and a real bad time in my life thank you guys so much for being so nice to me have a blessed day and
Julie M | Overall ExperienceI was totally satisfied with the service.
Vivian H | Overall ExperienceThe CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!
Robert J | First ImpressionsThis was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!
Anthony B | Overall ExperienceThe facility storage was spacious enough to hold all my belongings.
Tiawanna L | Overall ExperienceVery efficient lady. Thank you Raven Barnes.
Carl C | First ImpressionsNo additional comment
Pat E | Overall ExperienceMy experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.
Renet C | Overall ExperienceThanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson
LINDA A | Overall ExperienceN/A
kelly p | Overall ExperienceVery pleased with entire shipping process.
Cynthia B | Overall Experience