Customer Reviews for U-Haul Moving & Storage of Helena

3,846 reviews

990 E Lyndale Ave   Helena, MT 59601
(just west of Probuild)

(406) 443-7750

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(406) 443-7750

990 E Lyndale Ave
Helena, MT 59601
(just west of Probuild)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Very friendly and helpful staff member. Quick service.

Katie M. 
Rating:
5.0

Customer did not leave a comment.

Jared P. 
Rating:
5.0

Customer did not leave a comment.

Jadin V. 
Rating:
5.0

Nothing

JOHN W. 
Rating:
3.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

all was good

joe L. 
Rating:
5.0

Customer did not leave a comment.

Mathew J. 
Rating:
4.0

I dropped off a 6'×12' trailer last week after putting more than 2000 miles on it and put my items into storage. After only a few days I pulled everyrhing out and rented another trailer today for a short day trip. The staff has been courteous, professional, and the manager Dave has been outstanding to work with.

Brendan W. 
Rating:
5.0

The gentlemen at drop off location was very kind and didn't require any time to get drop off processed. I left a couple items in the truck cab and he made an effort to contact me to ensure I wouldn't forget these items - really appreciate him taking time to help me out.

David B. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
4.0

Tel about all types of trucks available.

diane P. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Loved my experience at this Uhaul! David Fisette was great to work with. I'm not sure who helped me with my return but he was just as friendly and extended our rental long enough we could safely travel back and unload the truck. Much appreciated!

cassie B. 
Rating:
5.0

No suggestions

elizabeth H. 
Rating:
4.0

Customer did not leave a comment.

leslie M. 
Rating:
3.0

door fell apart after loading, had to fix it my self or get another box, then unload and load a second time, unthread I patched the problem with a friend plus the use of his tools, took over one hour.....

Albert C. 
Rating:
5.0

I do business at this location for all my moving needs, and it's even better than the last time!

Cecilia L. 
Rating:
5.0

Customer did not leave a comment.

LannieandKathy D. 
Rating:
5.0

The drop off was seamless.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Bill A. 
Rating:
4.0

Wife and I rented a car hauler; as we have used uhaul many times before; we were unhappy about not being able to use our debit card to pay. Another issue: we paid cash for the deposit; yet we have to wait 7-10 days for return of deposit in a paper check form. If you ask for cash up front then the company should return the cash at time of drop-off. We are thoroughly disappointed in this refund of deposit !!!!! Maybe we should have used a different hauling company.....

Baden W. 
Rating:
4.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

doug R. 
Rating:
1.0

Equipment was not correctly checked back in, Manger added 2 days of rental to my CC without permission and they never even tried to call and check on the trailer I rented until 4 days later? This location does not have it all together at all!

Tim F. 
Rating:
5.0

Customer did not leave a comment.

SHAINE G. 
Rating:
5.0

Everyone from the GM down were friendly and easy to deal with.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Jo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Z. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

I used your storage facility for years. It was always an easy in and out without needing assistance. My son moved back in and I immediately thought of your facility.

Carole S.  |  First Impressions 
Rating:
2.0

Y'all forgot to check in the truck and called us the next day…..

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

louie a.  |  Overall Experience 
Rating:
5.0

👍

GARY M. 
Rating:
5.0

Customer did not leave a comment.

DANNY L J. 
Rating:
4.0

Thank you for having a safe place for our college student to store her belongings. She felt safe and loved the access to her storage unit! We appreciate the staff and how helpful and kind they always were!

Stephanie M.  |  Overall Experience 
Rating:
5.0

Wonderful staff. Very Friendly and very helpful. It's always very well lit and very clean. I feel safe and I know my things are safe. Prices are affordable. I would not go anywhere else.

Amy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRA L. 
Rating:
5.0

Customer did not leave a comment.

EMERSON V. 
Rating:
4.0

Customer did not leave a comment.

RANDALL C. 
Rating:
5.0

Customer did not leave a comment.

mona h.  |  Overall Experience 
Rating:
5.0

Fast and easy service provided affordable great business With extraordinary crews to help with all questions

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Mats R.  |  Overall Experience 
Rating:
3.0

Storage area was conveniently located and easy to access. Staff were friendly. Rented unit was poorly lit and parking to access it was limited. I felt it was overpriced for what I rented but made due.

kandice lynn m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATHEW J. 
Rating:
5.0

Love this service

Alan C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

SHEILA T. 
Rating:
5.0

Never do a pick up on Saturday morning LOL

ROBERT GLENN T. 
Rating:
5.0

Everything was perfect thank you.

Dustin G. 
Rating:
5.0

Excellent customer service. Everyone was always very helpful. The facilities were always extremely clean and well maintained, which I greatly appreciated.

JUSTIN H.  |  Overall Experience 
Rating:
4.0

The trailer was dirty.

BRADFORD M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM LEE M. 
Rating:
5.0

Very quick and easy drop-off!

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

NENA SUSANNE K. 
Rating:
5.0

Super friendly and helpful staff! Will absolutely use them again.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
3.0

Horrendous experience with Uhau over all We booked a truck 2 MONTHS before we nedeed it - Uhaul took our credit card and confirmed booking then we get a call less than 2 weeks before move date saying we may or may not have atruck - WHAT???!!! we booked EVERYTHING around the uhaul, with holidays before our move there was no way to set up an alternative, we ended up having to drive 3.hrs to collect our truck, pushed back our move an entire day rebooked movers who then didnt show up - NIGHTMARE, will never use Uhaul again or ever suggest friends using them. horribly stressful and costly experience and staff who couldn't care less

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER LIND I. 
Rating:
4.0

Thanks

Drew N. 
Rating:
3.0

Customer did not leave a comment.

HEATHER D. 
Rating:
5.0

I moved boxes and assorted bicycles and tubs in and out for 4 months. I was thankful for the UHaul carts available and a supply of used boxes I could take. It was clean, well lit and for the most part empty of others when I came. Highly recommended.

MORGAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

My frustration comes with setting things up online then having to deal in person. The quoted number is NEVER what we pay it's usually a good $70 more. We tried to keep it for an extra day and the first day we're told it would just be another $40 second day we were told $114. The truck itself had MULTIPLE lights out including reverse, height lights, and more. I just wish the organization were better. You know we are at your mercy and take advantage of that

Savanna M. 
Rating:
5.0

Customer did not leave a comment.

JULIA A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
3.0

Easy to find but small location

Timothy F. 
Rating:
4.0

Returning the truck after hours on the website was very frustrating/anxiety inducing. The website could not access our location on our phones despite many minutes of troubleshooting. We could not bypass this step or manually enter our location. This is especially frustrating given that this was just a 3 hour rental for local use, of course we were in the right location! I recommend modifying this step.

Samuel C. 
Rating:
5.0

Once the van pulls up have a representative immediately meet the customer to check in the vehicle.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

MARY V. 
Rating:
5.0

Customer did not leave a comment.

Alisha B. 
Rating:
5.0

Customer did not leave a comment.

DONALD MALCOLM W. 
Rating:
3.0

Awkward to get into and out of. Good help!

Lawrence B. 
Rating:
3.0

Was given a truck that was on a quarter tank of gas. Drove the truck less than ten miles and when returned, the truck showed less than a quarter of a tank and was charged $48.00 for fuel and service charge. Pretty sneaky way of getting extra money out of a customer...

Kathleen B. 
Rating:
5.0

Great customer service. Even though we changed pick up locations and puck up times the staff were great, very attentive and super nice!

ERIK J. 
Rating:
5.0

Customer did not leave a comment.

STACY S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER RAY S. 
Rating:
5.0

Sam, did an excellent job. Highly impressed.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Have small cargo trailers available. I had to drive 65 miles to pick up a 5x8 trailer. If the roads had been icy I would have had to cancel my rental reservation.

NANCY O. 
Rating:
5.0

Jacob Clark was the clerk and he was very helpful and friendly!

Serena A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LANCE S. 
Rating:
4.0

I reserved a uhaul but they didn't have it so had to downgrade to a truck when I got there. Do I get 50 dollars

THANH H. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

SHILOH H. 
Rating:
5.0

Both Jacob and esp. Sam were very helpful.

MARTIN R. 
Rating:
4.0

Have the size needed on hand.....Not charge so much more to leave the trailer 65 miles away

DUANE D. 
Rating:
3.0

Representative did not help with the issues I faced during this rental experience.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

NORD LEE J. 
Rating:
3.0

Straps were frayed. Hard to insert in ratchet. Ramp pins needed lubrication. Hard to pull out. Helena clerk neglected to tell me not to back up with tow dolly or recommended speed limit. Whitehall, MT dealer(where I live), very helpful and pleasant. Checked that I have everything hooked up right.

DEBRA R. 
Rating:
5.0

They were awesome

CURTIS V. 
Rating:
5.0

Sam is amazing customer service professional. Truly a one-man show at the Lyndale location in Helena. Most amazing experience and service always when I come into this location especially when Sam is here! Anybody in Montana should use this location as their go-to location when renting or working with you all storage building any of your needs. Again I would give them five stars and then some for his kind professional and attend to service to all of his customers needs!

gregg j.  |  First Impressions 
Rating:
1.0

I rented a pickup for a couple of hours. Amount initially charged to my Discover card was $57.93 (including an estimate of 25 miles). When i returned the pickup I was told the change was $41 and change (did NOT travel 25 miles). The clerk could not print me a receipt and said I would get an email receipt. Never received an email receipt and my Discover Card was charged $57.93. NOT A HAPPY CAMPER! I will go back to your store tomorrow to attempt clean up this mess.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H.  |  First Impressions 
Rating:
5.0

Excellent customer service.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Fast and efficient help.

JOSHUA E. 
Rating:
5.0

Night and day difference from Bozeman.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

CECILIA M. 
Rating:
4.0

Everything was good

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
5.0

Staff provided answers to all my questions and worked to make sure I was familiar with the facility. Staff efficient and welcoming.

Mary K.  |  Overall Experience 
Rating:
5.0

I can't think of a single recommendation. I was treated with respect and the staff made it easy for us to complete our move.

MARY K. 
Rating:
2.0

Customer did not leave a comment.

Nateshia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN D. 
Rating:
4.0

Customer did not leave a comment.

Tiffany m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Very kind and professional

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

BARRETT S. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

I will definitely recommend this location and likely use it again in the future. Staff was professional and helpful!

Samantha E.  |  Overall Experience 
Rating:
5.0

It was a smooth process and I was pleased as how clean and secure the facility was.

MORGAN M.  |  First Impressions 
Rating:
5.0

Staff are extremely nice and helpful. The facility is very clean and well maintained. I would highly recommend to anyone!

KIMBERLY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aura A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamie h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Summer K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carla a.  |  Overall Experience 
Rating:
4.0

There was some miscommunication at first. As when I had called we had set up the storage and the truck. However that was not what happen when my kids got there. It was fixed and taken care of. I was charged 62.00 for a truck wr had for a couple hours and a free storage for 30 days. Seems really expensive when I was told 29.00.

Jo G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeannie N.  |  Overall Experience 
Rating:
3.0

We were told to use your company because of the K-Mart facility. If Lyndale is to be regarded as convenient for storage of heavy furniture and other heavy household items, then please kindly replace the second level stairs with ramps because your company is not offering any equipment that allows us to safely get heavy items up those stairs. Now I will have to hire another expensive moving crew to get all of those items out of there and it is almost impossible to find reliable and trustworthy moving crews in Helena who actually want to work. My understanding is that move-in to your K-Mart facility would have been much easier. Also, there needs to be enhancement of the instructions for initial entry into the building. The current instructions are not clear about the fact that we have to input access information on two different keypads before entering.

Dr G.  |  Online Move In 
Rating:
5.0

These guys are the best to work with and they are.good to us and they now me really well.

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell T.  |  Overall Experience 
Rating:
5.0

Terrific customer service! Steve, Triston and Will , all of these gentleman Are wonderful customer service representatives

Jeannie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla a.  |  First Impressions 
Rating:
4.0

Code given to access building didn't work

Wendy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roger p.  |  First Impressions 
Rating:
4.0

The employees were really nice, and I'm really thankful that the older gentleman was so willing to help me find the best solution for my needs.

sarah o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheyenne n.  |  First Impressions 
Rating:
4.0

It was difficult to navigate with two buildings and not much signage around. For someone who has never used a storage unit, this should be dealt with accordingly.

Sienna S.  |  First Impressions 
Rating:
4.0

The only complaint I have is that I was told I would receive a free lock with the online payment and rental, yet I still ended up being charged for the lock.

Jenna S.  |  Online Move In 
Rating:
4.0

Expensive, but overall, a relatively decent value, considering indoor, and heated storage with excellent security, and good customer service.

Adam F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige D.  |  Overall Experience 
Rating:
5.0

The customer service was excellent. I originally made reservation via the web since I live out-of-state. However, my daughter who attends college in Helena felt the storage unit we reserved may be too small. I went online to reserve bigger unit but couldn't find a way to cancel my previous reservation. When I called the U-haul storage facility, the person I spoke to took care of cancelling my reservation (no hassle) and moved me to a better unit for my daughter than what I originally reserved. Being so far away, I am so thankful for all of the help that was provided. My daughter successfully moved her stuff in and is very happy with the unit and the service that was provided to her. Thank you, Lyndale U-Haul Storage Facility!! We appreciate you!

Linda G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric B.  |  First Impressions 
Rating:
5.0

🏆👍👍👍👍👍🥇

Carole S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

holly k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

InterWest H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin T.  |  Overall Experience 
Rating:
4.0

Need to fix the alarm and keypad by the south door.

Shandee C.  |  Overall Experience 
Rating:
5.0

Taylor's and staff were very friendly , helpful, and thorough about questions and explanations. I was very comfortable with the whole process.

sam g.  |  First Impressions 
Rating:
5.0

Ok, SO I had a terrible moving experience (That's what I get for not just going with Uhaul in the first place). I spoke with Taylor, the GM, at my Uhaul branch and she was absolutely amazing! She got me my first 30 days for my storage unit for free and got me a unit close to the door for my very very crappy moving company to deliver my stuff to. The price was comparable to many other storage facilities AND offered heated storage which was a HUGE bonus for me to not have my things in a storage unit where the outdoor temp can fluctuate between -5 degrees and 50 degrees in a weeks period. Every time I was at the unit the common area was clean and well lit. The staff was always super helpful whenever I needed assistance. My only gripe about the whole thing is that their parking situation could be a little better. It was difficult trying to get a Dodge truck and covered trailer in there because loading docks had parking blocks on them that could be easily tripped over loading and unloading trailers (and in my case, made it impossible to lower my covered trailer's loading ramp down, {This however would be a non-issue if you are using a Uhaul rental truck/trailer}) and so the only other entrance to the building is not well designed to handle a vehicle with an attached trailer for unloading and loading, but we got it done. It's because of the STELLAR customer service I experienced with Taylor (The GM) that I will never bother with a moving company again and just go straight to Uhaul for any and all moving and storage needs. PS. PLEASE PLEASE If you choose to use a moving company make sure you RESEARCH and check the Better Business Bureau for that specific moving company.

Zak R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL M.  |  Overall Experience 
Rating:
5.0

Taylor is fantastic

MICHELLE E.  |  First Impressions 
Rating:
5.0

Very helpful Staff...Most Highly Recommend!

CHRISTOPHER P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL M.  |  First Impressions 
Rating:
5.0

Great service reps T this plCe! They are the greatest!thank you with respect for serving.

Don P.  |  Overall Experience 
Rating:
5.0

Thank you so much! U Haul Helena guides and supported my mom and myself through a new experience as spring semester ended amidst the pandemic. My family is in coastal Carolina; U Haul Helena service was second to none as I asked about boxes, packaging and ....someone to help carry boxes all in the final 12 hrs after finals ended. We DID it! Thank you!

Juliana B.  |  Overall Experience 
Rating:
2.0

I paid for a 10x10x10 space (or something like that). There was a pole in the middle of it this cutting the space into quadrants. The space I paid for is NOT the space I got. The store wouldn’t even offer me a discount! AND...there is NO elevator. NO ELEVATOR?!??

Dana O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  First Impressions 
Rating:
2.0

Security questionable. Lighting adequate. The pay extra to get in outside of office hours is a scam. Facility not always opened at scheduled time. Staff is great when you can find them and get help. Facility is clean. I've watched maintenance slip further with each month. Mistery water leak into my unit was the nail in the coffin.

trevor l.  |  Overall Experience 
Rating:
5.0

When my mother passed away, I needed a place to store her items so I could sort through them all. I was able to get the right size unit immediately, and had access whenever I needed it. The staff was always super professional and helpful. I also very much appreciated how quickly COVID measures were adopted so that the facility was safe.

Laura D.  |  Overall Experience 
Rating:
4.0

We did run across some mice running around in the storage facility. Also was displeased when I delayed a payment by about 2 days when Covid-19 hit us. I was charged a "late fee" and even though I explained my situation (husband just died), no break at all. I thought it was rather inhuman considering the circumstances. I'd never had a late payment to them for the years we had the unit.

MARTHA H.  |  Overall Experience 
Rating:
5.0

Clay and then Taylor were there to assist with a smile, at any time! Storage made easy and safe!

Sherry e.  |  Overall Experience 
Rating:
3.0

The service was great. What was NOT great was finding out the large storage locker I ordered has a support beam running through it. That makes is functionally NOT the size of the locker I rented. You should inform clients and offer a discount. That is crap.

Dana O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean l.  |  Overall Experience 
Rating:
4.0

A little pricey, but extremely secure with heated indoor units, and very friendly, professional staff/Owner.

Adam F.  |  Overall Experience 
Rating:
5.0

I am extremely impressed by the professionalism, willingness to take the time to show me my options, and helpfulness of your incredible employee, Sam! He was truly amazing. He was fairly busy and the only employee there, yet was calm, collected, and incredibly efficient. You are very fortunate to have him taking care of your business. Thank you for the great experience! I will definitely recommend you to others!

Anita C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SUZANNE E.  |  Overall Experience 
Rating:
5.0

Clean and friendly

James R.  |  First Impressions 
Rating:
5.0

The only problem was there wasn't sufficient lighting in my storage unit.

Dellanno F.  |  Overall Experience 
Rating:
3.0

My friend had to leave before I got there, so he ask them to please help me by putting my boxes in the storage unit for me, as I have a disability. They were polite, but no one helped me move the boxs

carrole s.  |  First Impressions 
Rating:
5.0

Great experience.

Robert F.  |  Overall Experience 
Rating:
5.0

Fantastic Facility!

Cal M.  |  First Impressions 
Rating:
5.0

a safe place to store things

KAREN P.  |  Overall Experience 
Rating:
5.0

Everyone at U-Haul in Helena, MT was professional, courteous and super helpful! Would most certainly recommend this office to anyone.

Linda G.  |  Overall Experience 
Rating:
4.0

Some staff were inpatient but other then that very nice

Shasta H.  |  Overall Experience 
Rating:
5.0

Clean units and customer service was excellent! I will recommend use at this location to others!

Timothy L.  |  Overall Experience 
Rating:
5.0

Great clean and secure location, helpful and friendly staff!! Thanks!

SARAH H.  |  Overall Experience 
Rating:
5.0

Very impressed with this facility and staff. I have had some very negative experiences with UHaul in other cities but this storage will get both my return patronage and highest recommendations.

SARAH H.  |  Overall Experience 
Rating:
5.0

If I needed a storage unit in Helena again, I would go to U-Haul! The place was always clean and picked up. Clay and his workers were awesome. So knowledgable, professional and friendly.

Gloria L.  |  Overall Experience 
Rating:
5.0

Wish it had an elevator.... Super clean!

travis t.  |  First Impressions 
Rating:
5.0

Very helpful and considerate. When staff noticed I was assigned to move my heavy fur other into a second story unit, they immediately offered an available unit on the ground floor. 5 stars hands down!

Briggs A.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Would use again because that free month is awesome!!

cindy t.  |  Overall Experience 
Rating:
5.0

The folks at U-Haul in Helena were super helpful and kind in providing their advice for my moving situation and were prompt to set me up with the affordable storage I need!

Joseph T.  |  First Impressions 
Rating:
5.0

Employees were excellent and very professional. I will use Uhaul moving and storage of Helena again!

Timothy L.  |  First Impressions 
Rating:
5.0

The Helena crew went above and beyond. EXCELLENT!!!

Richard B.  |  First Impressions 
Rating:
5.0

This facility was very helpful and efficient. The staff were friendly and professional.

Leslie S.  |  First Impressions 
Rating:
5.0

I have been doing business on Lyndale for years and have always had good service.

Linda R.  |  Overall Experience 
Rating:
5.0

Courtesy and Knowledge Plus!

Sherry e.  |  First Impressions 
Rating:
4.0

Very positive profficient.thank you.

Ramona H.  |  First Impressions 
Rating:
5.0

None

Angie G.  |  Overall Experience 
Rating:
5.0

Everything was excellent on both ends. The young guys in Helena (Stephen & Tristan) were awesome!

Thomas S.  |  First Impressions 
Rating:
5.0

Awesome management with even better employees! Helena Uhaul will always have my business!

Hunter M.  |  First Impressions 
Rating:
5.0

The employees were helpful my stuff was secure. I even was gifted a couple days while moving my belongings out. I feel blessed for the service I received by Helena Haul

Lonna A.  |  Overall Experience 
Rating:
5.0

Fast, friendly, helpful service. Nicest, cleanest storage unit I have ever seen.

Brielle G.  |  First Impressions 
Rating:
5.0

Very helpful, informative and friendly staff. Thanks

misty w.  |  First Impressions 
Rating:
5.0

The manager was patient and kind, and walked me through every aspect of the storage containers. Pricing, Hours, Loading Dock, Entry. He offered use of dollys and gave me a discount on a lock.

Susan b.  |  First Impressions 
Rating:
3.0

We keep getting storage bills after I paid and turned in card keys. First month was free but next 3 days cost over $54. Now they $20.00 for a late fee . Something wrong somewhere, over.

Mike W.  |  Overall Experience 
Rating:
4.0

We have not moved our stuff in yet, but we stopped in to see the spaces we had “rented” a month ago, much to our surprise we didn’t have a reservation. The space looks great, but staff needs training

debbie g.  |  First Impressions 
Rating:
1.0

You would do better if you pro rated days of the month, over.

Mike W.  |  First Impressions 
Rating:
1.0

They will do anything to get more money out of people and don't follow their contracts.

Edward H.  |  First Impressions 
Rating:
5.0

I had nothing but the best service from Clayton and his staff. They treated me as I was the most important customer they had, but I noticed they treated all the customers around me the same way.

Warren J.  |  Overall Experience 
Rating:
5.0

Clay went above and beyond to help. Thank you very much!

Gazie R.  |  Overall Experience 
Rating:
5.0

Shockingly great experience. From personalized storage service, to friendly customer service, A+

Fred W.  |  First Impressions 
Rating:
5.0

Guys were great and very helpful. Real nice facility and really like the level of security.

Jeff B.  |  First Impressions 
Rating:
5.0

The storage area worked well.

Eric G.  |  Overall Experience 
Rating:
5.0

Very clean and secure. We felt that our belongings were in a safe place.

Maryann c.  |  Overall Experience 
Rating:
5.0

Staff is very helpful, patient, and accommodating. I'm so appreciative.

Yvette M.  |  Overall Experience 
Rating:
5.0

Everyone was very pleasant

Nicole M.  |  Overall Experience 
Rating:
5.0

Thanks

kim h.  |  Overall Experience 
Rating:
5.0

Nice facility. Great staff Manager was awesome to work with. Storage prices were a little high but worth it.

Len D.  |  Overall Experience 
Rating:
5.0

Clay and his team did a fantastic job ensuring that our needs were met - from the first moment we walked through the door and during every subsequent interaction.

david s.  |  Overall Experience 
Rating:
5.0

Very professional and willing to accomodate needs . Thank you

kirk s.  |  Reservation 
Rating:
5.0

Clay was extremely helpful and during a very stressful move for my mother, helped the process go much easier. Thanks!

kathleen m.  |  Overall Experience 
Rating:
5.0

Efficient, prepared, top-notch

FRANK W.  |  Overall Experience 
Rating:
5.0

The manager was exceptional. Very professional and courtesy and helpful. I would certainly recommend this location and staff, anytime !!

DeLores D.  |  Reservation 
Rating:
5.0

Great service thanks

Clinton H.  |  Overall Experience 
Rating:
5.0

Place is run great, manager Clay is a very helpful and professional person to work with. Very pleased

justin l.  |  Overall Experience 
Rating:
3.0

Good experience.

carol r.  |  Overall Experience 
Rating:
5.0

The facilities were always clean and secure. The staff was always friendly and helpful, every time I went in. I will definitely recommend you to others. Thank you!

mary r.  |  Overall Experience 
Rating:
5.0

We rented 6 x 10 unit to help us store extra furniture and household items so that we could stage our house for sale. The manager and his staff at U-Haul were exceptionally helpful and friendly.

Stephen B.  |  Overall Experience 
Rating:
4.0

The price for 1 storage unit was very expensive and small. For the price I could have gotten a bigger unit someplace else. Also it seemed that they needed more staff working during the holiday weekend

Shanea M.  |  Overall Experience 
Rating:
5.0

The strongback service was outstanding

Adell d.  |  Overall Experience 
Rating:
5.0

An amazingly clean facility. The restrooms are like hospital operating rooms they are so clean. We will definitely use their services again. The staff made it so easy and the online was great

scott m.  |  Overall Experience 
Rating:
3.0

I am only recommending the Helena facility. I had the worst experience of my life with Uhaul and will bad mouth them until I die!

patty h.  |  Overall Experience 
Rating:
1.0

Awful service

katie l.  |  Overall Experience 
Rating:
5.0

Fantastic! The best U-haul experience we've had to date! A model of service and quality.

Chad P.  |  Overall Experience 
Rating:
5.0

I had a good experience using this storage facility.

curt r.  |  Overall Experience 
Rating:
5.0

What a efficient and easy experience! If in the future I need extra storage, I will choose your storage. Many thanks. Also, for my introductory rent fee mo.

Sherry p.  |  Overall Experience 
Rating:
5.0

Always friendly, and made sure that my purchasing experience was easy and fast.

Grace W.  |  Overall Experience 
Rating:
5.0

Thank you

Melanie M.  |  Overall Experience 
Rating:
5.0

Nice

robin p.  |  Overall Experience 
Rating:
5.0

Perfectly mated my moving/storage needs. The staff was EXTREMELY accommodating and pleasant. Overall, an excellent experience.

dave e.  |  Overall Experience 
Rating:
5.0

Great facility and staff

JIM C.  |  Overall Experience 
Rating:
5.0

Clay and his staff are so helpful and professional!

Terri H.  |  Overall Experience 
Rating:
4.0

Storage and staff were great. The truck we drive cross country was a bit worn out. We were disappointed with it. But here in Helena all was very good.

Chere J.  |  Overall Experience 
Rating:
5.0

Uhaul met my needs and the guy that rented my unit to me was great. Made me feel welcome and no matter how big or small your transaction was that my business was appreciated the same.

Richard S.  |  Overall Experience 
Rating:
4.0

The staff made my experience very simple and straight forward. Thank you!

adam s.  |  Overall Experience 
Rating:
5.0

The people at this location were exceptional in their work. Very, very good to work with, and also friendly, helpful, and courteous. Great management at the Helena store.

mandie s.  |  Overall Experience 
No reviews have been submitted for this location.

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