Customer Reviews for U-Haul Moving & Storage of Lexington

7,869 reviews

1200 E New Circle Rd   Lexington, KY 40505
(W Of I-75)

(859) 252-7596

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(859) 252-7596

1200 E New Circle Rd
Lexington, KY 40505
(W Of I-75)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHELLA R. 
Rating:
3.0

I reserved 10 blankets and there were none when the trailer was picked up.

KARLA S. 
Rating:
4.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

CAROLE A. 
Rating:
5.0

Close to home and uneventful drop off… easy, peasy ….

Kevin L. 
Rating:
3.0

Upon getting in rental there were roaches and dead bugs in floor in front . When sitting at the light after pulling off roaches was crawling from the roof . I tried several times calling the store location no response , I was able to get ahold of customer service elsewhere they advised me to call store during business hours . She also stated she put a note in for the location to call me as well . I never received call . Do you guys spray or check for bugs when vans are returned ? I'm assuming the people before me could have had them and never was treated or reported . I ended up not using the van and just kept until returning time . I was afraid to put my belongings in the truck and cautions to not transport any bugs in my home .

Arianne F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
1.0

My reservation location was changed and I was notified 15 minutes before pick up, enroute to my chosen location. Transferred to 3 different people who never assisted me. Charged $30 for extra mileage I did not drive. Will never deal with Uhaul again. Was a regular customer

LATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

Ramone M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

I would recommend U-Haul for truck rental. There are no frills and the service wasn't great. There were cigarette ashes in the cupholders of the truck. We were supposed to have two utility dollies in the truck when we picked it up. When we got home to open the truck, there were no utility dollies present. Called the number listed online and the gentleman said "well go back and get them." We live close enough to the New Circle Road location that it wasn't a huge deal but still very inconvenient. The truck served its purpose and that's all we needed but everything else was sub par. Also wanted to purchase more moving boxes when we returned the truck and after waiting inside of the building for 7 minutes with no employee at the desk, we just left. Again, we needed a truck to move some belongings to our new home and it served that purpose.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

EVERETT W. 
Rating:
5.0

Thanks for quick and trouble free checking and check out ! Much appreciate the great customer service

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Very efficient. Clean storage. Everything was so easy

PENELOPE A. 
Rating:
5.0

Customer did not leave a comment.

JOHN S.  |  Overall Experience 
Rating:
5.0

Very helpful, courteous, and efficient staff. Would use again and recommend to pro.

STACY S. 
Rating:
4.0

The after-hours return process is extremely tedious. Very frustrating. Also, signage as to exactly where to return truck is unclear, once you get to the back of the building. Either the dashboard lights in the truck didn't work, or I was unable to find the control. Service at pickup time was excellent.

ROY H. 
Rating:
5.0

Customer did not leave a comment.

courtney b.  |  First Impressions 
Rating:
1.0

Did not set up auto pay like I agreed to. Nearly had my items auctioned. Had to complete another move in agreement as they moved me out of my unit the same day I loved in. Every time I would go to the unit a second lock was on and no one could tel me why. Horrible management. Doesn’t return calls. Will put this location on blast every opportunity I have.

CHRISTOPHER H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IESHIA F. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G. 
Rating:
5.0

Customer did not leave a comment.

SAM B. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Lady at front counter was not friendly at all had these stupid extra long fingernails she couldn't even hardly push keys on computer very unprofessional. Then when picking up the trailer drove up asked guy if he was hooking up trailer he says unfortunately . I mean really. So the people are the problem

TOMMY R. 
Rating:
5.0

Everything was wonderful thank y'all

LAWANDA W. 
Rating:
5.0

Customer did not leave a comment.

carletta p.  |  First Impressions 
Rating:
5.0

The young man that checked the trailer in for me was awesome. He caught me before I went in the store and told me where to go to drop it. Followed me over there and got it done quick. His attitude was the best thing, you can tell he knows what customer service is. Nice guy, great employee.

josh H. 
Rating:
4.0

Customer did not leave a comment.

CLIFTON H. 
Rating:
5.0

Very good experience

GARY J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

MICHELE H. 
Rating:
3.0

Customer did not leave a comment.

CHRIS C. 
Rating:
5.0

nothing they were great

Sharon L. 
Rating:
1.0

Customer did not leave a comment.

ARIANA G. 
Rating:
5.0

You're good

JANICE B. 
Rating:
5.0

None. They got their stuff together.

GWENDOLYN P. 
Rating:
3.0

I was forced to use this location 35 miles from the one I booked because the "24 hour mobile pickup" changed from mobile to hand pickup. On an order for 7:00am at a place that doesn't open until 9am. They lacked ones of the dollies I needed as well. The facility was nice and clean and the guy at the counter was professional.

CHAD S. 
Rating:
5.0

Valana was so helpful and excellent to deal with, especially with the extensions we had to make. She also helped with boxes, packing tape, lock, etc. Top notch service.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN V. 
Rating:
4.0

The tow a trailer process is less than ideal. Im not sure how it works normally but this was the worst most trying experience ever. I did drop off after hours and ended up having to dispute extra charges.

Maja H. 
Rating:
5.0

Customer did not leave a comment.

AMY P. 
Rating:
5.0

Staff was professional And friendly.

NANCYE E. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Rent vehicles with a full tank of fuel and have them returned with a full tank. The half-way thing is too time consuming when you've been driving for hours on end and are exhausted from that and unloading. Other than that, it was an overall pleasant experience.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Mae F. 
Rating:
3.0

I was disappointed that having applied 2 weeks before I needed the rental that I not only did not get the vehicle I wanted but also not at the location.

Mary Ann C. 
Rating:
4.0

The staff were extremely pleasant and friendly. I had to wait a few minutes when I returned the trailer and the employee that handled the return was very nice to me and apologized for the wait time. Super great customer skills and even discounted the rental. I will always rent from this location.

BOBBY B. 
Rating:
5.0

Keep up good job !!!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

sid p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph F. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

This is the first time I used U-Haul & my experience was good. They had a van but I was looking forward for a Cargo van but I got my son moved.

RHONDA S. 
Rating:
4.0

on of the truck leaked and items got wet.

DAVID A. 
Rating:
5.0

Went above and beyond the extra mile and Octavious was very personable and showed me how to work a couple of things he helped me with.

natalie D. 
Rating:
5.0

Nothing

JOHNNA W. 
Rating:
4.0

Customer did not leave a comment.

MANUEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
3.0

The van had the yellow low tire warning on. Upon returning the van the people at the location did not walk me through a review of the condition of the van or if it were cleaned. i waited for two people. The just blew me off. They said they would send me a credit card report. i requested that we do this while i was present. I would not hire these people to manage my store. Even the person cleaning the van was a bit special. Just listened to his phone and pointed me to the office. But i guess he is not paid for the higher level duties.

DON T. 
Rating:
5.0

I don't remember her name but I liked the lady up front she was nice and was good at her job.

ANISSA L. 
Rating:
3.0

Customer did not leave a comment.

LISA G. 
Rating:
5.0

My favorite U-Haul Location. Everyone is friendly and professional. I will continue to go there in the future

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

MARISOL V. 
Rating:
1.0

I was overcharged by 130 dollars. I will never use you guys again.

MARTAVIUS N. 
Rating:
2.0

Upon return of the vehicle, I was charged $15.00 for “tires & rims” when there was no problem with the tires or rims. They were in perfect condition upon return. I was even told by the workers when I returned the vehicle that it was so clean and looked perfect. I was not informed that this charge would be added I just happened to notice it when I returned home and reviewed the bill via email. I was also charged $14.00 for a furniture Dolly and $14.00 for a regular dolly when I did not rent either of them. All I rented was one 17ft truck for 2 days.

Marla A. 
Rating:
5.0

Keep up the Good Work !!'

JOHN B. 
Rating:
5.0

Everything was great, except the checked out mileage was entered wrong by whoever rented my vehicle out to me, which made it hard to return my vehicle by myself and added 15 minutes to a night that was already very long.

LEONIE B. 
Rating:
3.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Keep up the great work.

Orlando M. 
Rating:
5.0

Customer did not leave a comment.

Ricky T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Provide the folks with a cleaning procedure or car wash voucher to scrub the outside and undercarriage of the trailers. They probably are not allowed to pressure wash the trailers onsite? EPO and city storm drain laws etc.....Trucks are looking nice though. Great job to the folks overall !!!!!!

STEVE S. 
Rating:
4.0

Customer did not leave a comment.

RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A. 
Rating:
4.0

When we picked the truck up it was not on a half of a tank yet you charged me for the gas to put it on half of a tank. We returned the truck with the same amount of gas it had in it when we picked it up in lexington

MARY C. 
Rating:
5.0

Customer did not leave a comment.

TONY S. 
Rating:
2.0

Waited forever to check in then the larger of the two men was VERY rude. The other fellow was very nice. I doubt I'll use this location ever again.

DODD S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
3.0

We rescheduled our original order from 10 to 15 foot, and your system messed up and we only got a 10 foot truck , which cost us valuable time and energy.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
1.0

Vehicle was dirty and charged us for fuel even though he said he wouldn't if it had above 1/4 tank.

WES B. 
Rating:
5.0

Awesome

DANNY B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Employees were friendly and helpful.

FRANKDOUGLAS T. 
Rating:
5.0

Excellent service

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

ANNE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Very friendly

RASHED A. 
Rating:
2.0

Tried to steal from me when being charged for gas for truck after I returned it when I had already filled it up myself down the street. Got a refund. Otherwise helpful and accommodating.

Breanna B.  |  First Impressions 
Rating:
2.0

They charged me for 2 gallons of gas in the truck when I had filled it up way past where it started at when I got it. They agreed to refund me, but they attempted to steal from me.

Breanna B. 
Rating:
5.0

I initially paid to pickup in Winchester, KY but was called about an hour before and told the trailer was available and that I had to drive 60 miles round trip out of my way to get. Since I prepaid I would think that I should get a discount due to the inconvenience and lost time….

Matthew B. 
Rating:
3.0

The appliance dolly wasn't available but I was still charged for one. The difference was only $3.00 but I expected it to be refunded.

Allen L. 
Rating:
5.0

Customer did not leave a comment.

Marilyn P. 
Rating:
5.0

Customer did not leave a comment.

MALEA M. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
3.0

Customer did not leave a comment.

MARCESHA C. 
Rating:
2.0

Nothing was in stock, let me reserve a truck that wasn't there when I came in, understaffed.

BAILEE J. 
Rating:
5.0

Keep up the Good Work !!!

Jack B. 
Rating:
5.0

Great staff, great service

Daniel C. 
Rating:
5.0

Very friendly staff; easy to work with. Robert Miller was excellent. Thanks!

Allen K. 
Rating:
1.0

Customer did not leave a comment.

KIM W. 
Rating:
3.0

Check in after use was much more cordial and professional than the renting experience was.

ben S. 
Rating:
4.0

Customer did not leave a comment.

sid p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie W.  |  Overall Experience 
Rating:
5.0

Customer service oriented was excellent was helpful with acquiring extensions. Very impressed in the desire to make my experience a very positive one equipment was good and all of the staff was helpful

WILLIAM H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guylaumme K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
4.0

The online sign up did not work, but when I went into the facility things went smoothly and staff was professional and personable.

Vivian K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

deion P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clifford A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bobbie m.  |  Overall Experience 
Rating:
3.0

I guess it was a busy or bad day but I wish I could have gotten more accessible card to open my inside storage unit

Stephen W.  |  First Impressions 
Rating:
4.0

Everything was good except for a website snafu a month or two ago that delayed my payment and resulted in late fees. But generally excellent service.

Lamont A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA D.  |  Overall Experience 
Rating:
2.0

Not at all the storage unit I needed. I'd like to have a full refund.

Carmen W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOYCE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRA'E B.  |  First Impressions 
Rating:
5.0

Outstanding service. Above and beyond!

karen r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAHMAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN S.  |  First Impressions 
Rating:
2.0

No visible security , sign in and out machine not working , not a safe environment. Unit was not clean

antonella l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taylor k.  |  First Impressions 
Rating:
2.0

I tried getting in touch with them for 2 weeks without a response they even sent them a message but they called back 3 days later after I finally got ahold of somebody the issues were resolved

Jessica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell G.  |  First Impressions 
Rating:
5.0

This location is Great the workers are nice and friendly an will always have what you need to move.. This location is my go to any time .

Christopher J.  |  First Impressions 
Rating:
5.0

The staff was professional and proficient !

Gloria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melissa M M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

curtis w.  |  First Impressions 
Rating:
5.0

The staff was beyond amazing! Super helpful and great customer service! Couldn’t have asked for a better experience!

APRIL F.  |  First Impressions 
Rating:
5.0

Stuff was very friendly!!!

Sherrice O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Vanessa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCENT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S.  |  Overall Experience 
Rating:
5.0

I would definitely recommend U-Haul for all your needs. There a great Company.

RICKY T.  |  Overall Experience 
Rating:
4.0

Long office wait time, which cut into my hired-mover moving time, and they do not accept cash payments without being penalized. Rental unit had a lock on it for non-payment, then I was on hold for 15 minutes while trying to reach the office, but then ran into an employee who then removed lock on an empty unit....?? Delays, delays, delays.

Rhonda L.  |  First Impressions 
Rating:
5.0

The staff and facilities were great.

Don D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NINA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ray V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darnisha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda F.  |  First Impressions 
Rating:
4.0

The overall experience, from start to finish was a good one.

keith R.  |  First Impressions 
Rating:
3.0

I can only access my storage unit During business house which was not how it was advertised. Had I known that would be the case I would not have rented this unit.

Hunter H.  |  Online Move In 
Rating:
1.0

I have to ratings My pick up and my drop off My pick up was friendly, maybe not the ideal uhaul, but I would still go back My drop off in Lexington was the worse, after I stored my load, I drove back toward the office where I saw I guy sitting and I asked do I turn it in here,, now my car was still attached to dolly, and he said drop off is here you have to go all the way around the building to here, so I did, when I got out and he was still sitting down, took him 5 mins to get up and come over to me. He then said are you going to unload your car here, you could have did it there and pointed to where I asked him if this was the drop off, so now I'm getting upset, so I said, I asked you when I was there, we are all standing there, finally I said when are you going to take the car off the dolly or do you want me to move the truck again? He said that isn't my job it your job, no it isn't I didn't put it on I'm not taking it off, that's your job. So now he is loud and I'm loud, the other guy that was there said I'm getting the manager, so she comes and takes the side of her crew and said did you pay to have it taken off. You didn't even asked what happened the the rudeness of you employees. Again I didn't put the car on and I will not take it off! So she said she was calling the cops, ok call them they are going to make you take the car off the dolly, I then called customer service and complain and going to call the other number she gave me and complain to corporate. So while I'm on the cell with customer service they unhook the car half way and tell me to take it off their dolly and leave property. Now my biggest problem is about to happen. I get into the car and try to drive it off and your professional uhaul employees didn't unhook my car and my car was damaged by the dolly being still attached to my car. I will now have to go to a competitor and get a truck and a storage locker, because I do not want any of my money to go to that location or your business in Lexington, Ky.

Amy Dawn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marissa M.  |  First Impressions 
Rating:
5.0

Clean facilities, professional service

Lamont A.  |  First Impressions 
Rating:
5.0

The manager and her staff are very helpful with Veterans. I highly recommend this business

ken h.  |  First Impressions 
No reviews have been submitted for this location.

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