I was not informed that I was supposed to bring back the vehicle that I purchased for U-Haul for only three hours to the spot that I ruined it rented it from so in return I got added on two extra days and I was charge or my elderly grandmother was charged over $300 for a van rental that we only need it for four hours just because I wasn't informed by the salesman who was unprofessional not clean shaving andSlouchy without his shirt tucked in I have been to more places where each each person that work there was roughly and not dressed well and did their appearance look like they were not employees of U-Haul but yet people who live in the streets
JOSEPH T.Trailer Rental & Towing in Lexington, KY at U-Haul Moving & Storage of Lexington
1200 E New Circle Rd
Lexington,
KY
40505
(W Of I-75)
(W Of I-75)
Services at this Location:
Contact Us
1200 E New Circle RdLexington, KY 40505
(W Of I-75)
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Lexington, KY 40505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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History
We have an adaptive reuse program to better the enviroment!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Truck was older and had several dents but ran well and worked perfectly. Front counter staff was busy but could have been more customer service oriented. No greeting or smile...Drop off staff was very good.
HYWEL T.- Rating:
- 5.0
Employees are always helpful, often beyond that required.
MARY M.- Rating:
- 3.0
Make sure to tell customers they are paying for miles not just to use equipment so there is no confusion on final payment arrangements at the end of rental agreement.
COREY S.- Rating:
- 1.0
Only comment was did you pay cash or credit. And your done. No other information was provided
MELONEY V.- Rating:
- 5.0
The employees there have been wonderful every time I have been there.
KEVIN S.- Rating:
- 5.0
Nothing it was as good as it gets. Whoever the manager was that checked me in, is a living legend of uhaul.
NICHOLAS S.- Rating:
- 1.0
The customer service here is ridiculous. They are not personable at all and very very rude and shot every fucking time I go in there and i rent a uhaul 2 or 3 times a week. Get new friendly staff. Without customers they would not have a fucking job.
Chuck D.- Rating:
- 5.0
The lady helped me a lot today more then she will ever know thank you
NETTIE G.- Rating:
- 5.0
Staff professional, clean and COVID Compliant. Thank you
STEVEN V.- Rating:
- 1.0
I have had a terrible experience with uhaul for this move. I would never refer uhaul to anyone nor will I ever use uhaul again for any moving needs
CARISSA S.- Rating:
- 3.0
Price and getting mileage right paper said one thing but truck had something different than what I was told the mileage was at
MAXAMILLION H.- Rating:
- 5.0
Excellent service
ANTONIO A.- Rating:
- 5.0
Nothing you all are great! So is everyone who works there so nice and helpful
PATRICIA C.- Rating:
- 4.0
The truck used was not a good truck it was jerking and not safe, in my opinion. I would use a different truck.
JA'DANICOLE R.- Rating:
- 4.0
If more vehicles are needed then that is the improvement that needs to br improved
SHAUNDON W.- Rating:
- 2.0
customer service was not helpful at all wasnt very friendly, brough the truck around and didnt say here you go or nothing .gotbout left the truck and left.
PRISCILLA W.- Rating:
- 1.0
Exterior of truck looked rough. Check engine light on, but was told nothing was wrong with it. Interior windshield had not been washed so when sun was glaring it was hard to see. They forgot blankets and I had to go back. I had to ask for the blankets to be credited for my trouble. Of course I paid for more in gas and miles than the credit! The blankets were extremely damp and 1 was filthy dirty. Truck drove awful, out of alignment I guess.
DEBORAH M.- Rating:
- 3.0
Originally scheduled pick up time for 7am, notified day before that earliest I could get it was 11am. And actually I was even notified, I just happened to catch the time change on my check in email. I Called customer service and tried on line chat to get sorted out and was on hold for over an hour before giving up. The morning of my move the staff at the store was helpful and got me my truck by 930 am. However, I Still lost my $100 security deposit on the movers I hired for 8:30 am and uhaul completely ruined and made my moving day significantly more stressful. I will not be using or recommending uhaul to anyone in the future.
Emily S.- Rating:
- 5.0
I rent a lot of trucks give me one in the house every now and then
KERRY B.- Rating:
- 1.0
I would not recommend Uhaul to anyone. I would actually encourage people to use anyone but Uhaul. The original pickup reservation got changed the day before I picked up the Uhaul to a location 30 miles away from my house which was about 1 hour driving EACH direction when dealing with traffic. When I told the customer service rep this was extremely inconvenient was there anything else they could do, her response was, “I can cancel the reservation.†When I picked up the truck they marked the gas tank at 1/4 full. When I got into it it was at 1/8 full. They would not change the original documents saying this meaning I was responsible for the additional 1/8 tank of gas upon return. The tanks are 60 gallons and they get 6 miles per gallon. When pulling a dolly you can't just stop at any gas station especially in the middle of the city making me very close to running out of fuel. Upon returning the truck the truck I come to find out I went over on mileage. The additional mileage I had to drive to pickup the truck was not added into the contract. Uhaul is extremely good at nickel and diming you until you end up paying an additional 25% more than the original contract. Moral of the story, use any other moving company truck than Uhaul.
LUCAS S.- Rating:
- 4.0
Drop off left me waiting, seemed unorganized. Everything else was great.
ROBERT H.- Rating:
- 5.0
Nicest Uhaul store I've been in. Terrific people with great personalities and superb costo.er service.
MICHAEL B.- Rating:
- 2.0
Lower the cost
David S.- Rating:
- 5.0
Nothing but order more trucks
TAYNA F.