Customer Reviews for U-Haul Moving & Storage of Lexington

8,043 reviews

1200 E New Circle Rd   Lexington, KY 40505
(W Of I-75)

(859) 252-7596

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(859) 252-7596

1200 E New Circle Rd
Lexington, KY 40505
(W Of I-75)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Walter S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quantella H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derra M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renae M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie W.  |  Overall Experience 
Rating:
1.0

My unit was broken into by an employee that was recently hired because there was no way access to the unit could have been granted by anyone else. My lock was cut off and the locking mechanism on the door was damaged. I had to buy a new lock because the staff would not provide one for me. The staff was unprofessional at best. Children and friends of staff would be at the front of the service desk. It was hard to find staff at times. Long wait times in line. No communication when my storage locker was broken into. I still don't know what my access code to the unit is. I would stay away from this storage unit unless you can't find any other option and even at that point I would still say no.

Stephen W.  |  Overall Experience 
Rating:
1.0

Someone moved me out of my unit. I couldn’t pay my bill on line. They cut my lock off and I couldn’t get in my unit because someone moved my name out of computer. I had to go there twice to get this fixed. I should’ve been given a free month. Because of this my payment was late.

Deborah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kamari W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRIA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hillary S.  |  Overall Experience 
Rating:
3.0

the storage place closes down at 7 pm. i work nights so it dofficult for me to get to go by my unit.

DANIEL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Linda O.  |  First Impressions 
Rating:
5.0

I have had items stolen from me in previous experiences using your storage in New York but this time was a very pleasant experience thank you.

Sharon L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ken H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramone M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

courtney b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carletta p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

geoff r.  |  First Impressions 
Rating:
2.0

Tried to steal from me when being charged for gas for truck after I returned it when I had already filled it up myself down the street. Got a refund. Otherwise helpful and accommodating.

Breanna B.  |  First Impressions 
Rating:
5.0

Customer service oriented was excellent was helpful with acquiring extensions. Very impressed in the desire to make my experience a very positive one equipment was good and all of the staff was helpful

WILLIAM H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clifford A.  |  First Impressions 
Rating:
3.0

I guess it was a busy or bad day but I wish I could have gotten more accessible card to open my inside storage unit

Stephen W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

curtis w.  |  First Impressions 
Rating:
5.0

Stuff was very friendly!!!

Sherrice O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VINCENT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C.  |  First Impressions 
Rating:
1.0

I have to ratings My pick up and my drop off My pick up was friendly, maybe not the ideal uhaul, but I would still go back My drop off in Lexington was the worse, after I stored my load, I drove back toward the office where I saw I guy sitting and I asked do I turn it in here,, now my car was still attached to dolly, and he said drop off is here you have to go all the way around the building to here, so I did, when I got out and he was still sitting down, took him 5 mins to get up and come over to me. He then said are you going to unload your car here, you could have did it there and pointed to where I asked him if this was the drop off, so now I'm getting upset, so I said, I asked you when I was there, we are all standing there, finally I said when are you going to take the car off the dolly or do you want me to move the truck again? He said that isn't my job it your job, no it isn't I didn't put it on I'm not taking it off, that's your job. So now he is loud and I'm loud, the other guy that was there said I'm getting the manager, so she comes and takes the side of her crew and said did you pay to have it taken off. You didn't even asked what happened the the rudeness of you employees. Again I didn't put the car on and I will not take it off! So she said she was calling the cops, ok call them they are going to make you take the car off the dolly, I then called customer service and complain and going to call the other number she gave me and complain to corporate. So while I'm on the cell with customer service they unhook the car half way and tell me to take it off their dolly and leave property. Now my biggest problem is about to happen. I get into the car and try to drive it off and your professional uhaul employees didn't unhook my car and my car was damaged by the dolly being still attached to my car. I will now have to go to a competitor and get a truck and a storage locker, because I do not want any of my money to go to that location or your business in Lexington, Ky.

Amy Dawn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marissa M.  |  First Impressions 
Rating:
5.0

The manager and her staff are very helpful with Veterans. I highly recommend this business

ken h.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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    History

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