Customer did not leave a comment.NINA S. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Lexington
Lexington, KY 40505
(W Of I-75)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service and value was great!CARRIE R.
Have always have good service at this location.Stephen B.
The installer and tech w eat above and beyond, renting , I had a ground wire issue, purchased a adapter plug for lights, nothing, switched plugs nothing, they found a ground wire loose and I was able to rent. They wanted me to rent, but be safe, would not let me take until, I was road legal. It was Justin and Clayton at the Lexington, Ky New Circle rd location. I will definitely go back. Top service experience it was! Thanks guys for all help! G.DouglasGERARD D.
Customer did not leave a comment.DAVID H.
Immediate assistance and stayed with me through the return process and parking of rental. Quick and easy return.Christopher C.
The employee who waited on me seemed very abrupt and mildly irritated that I didn't take the optional insurance, and was very dismissive as he let me know that if there was any damage done to the vehicle I would have to pay on the spot when I returned the vehicle, regardless of whether I have any insurance that would cover it (which I do). This seems like a nasty policy and only serves to needlessly boost the cost of the rental by scaring your customers. I know it isn't his policy, but the way he explained it and the policy itself really left a bad taste in my mouth for your company. I'm sure nobody cares at the corporate level, because obviously you know darn well why you put this in place. I just think it's bad business.KENNETH R.
Customer did not leave a comment.RACHEL L.
No negative feedback... The gentlemen at U-HAUL E New Circle Rd were very friendly and professional. I would recommend their services.VIVIAN L.
Customer did not leave a comment.DANIEL W.
Customer did not leave a comment.BRANDEN H.
Customer did not leave a comment.Melinda F. | Overall Experience
Customer did not leave a comment.Annette R.
1. Make sure Uhaul calls customer one day before to confirm like they promised to do. Equipment wasn't there afterall - transport, nor cover pads, and my movers were coming in 1 hour. 2. Make sure there is CARING compensation when Uhaul drops the ball. Mgr sees the issue, doesn't stop his writing but looks over saying, "we don't have any, you have to go somewhere else.." But when asked for HIS bosses name, he gave me pads and called another Uhaul to get the transport I was just promised that morning was there at his store!LISA E.
Customer did not leave a comment.jeff D.
Customer did not leave a comment.Ray V. | Overall Experience
GOOD CUSTOMER SERVICE.Mary E.
Customer did not leave a comment.BALKRISHNA D.
Everyone was friendly and helpful.Jocelyn S.
Customer did not leave a comment.GREGORY S.
Customer did not leave a comment.Denis D.
Customer did not leave a comment.TONY D.
Do not allow Jim B's in Mt.Vernon,KY to rent out your vehicles.Kevin B.
Don't overbook, I had reserved 20ft 2weeks ago,wasn't there, the young lady offered smaller uhaul, little inconvenience,but better than nothing, Remember when customers make reservations your suppose to keep the reservation for them. I think it was Alley, nice employee, uhaul shouldn't make employees be the bad guy.DIANNALYNN H.
Very good service. Will certainly rent from here again when needed.John P.
I was on hold all together 2.5 hours. This company is crapKari U.
Customer did not leave a comment.ELIZABETH S.
Customer did not leave a comment.Darnisha W. | Overall Experience
I rented a trailer and had to keep it an extra day. U-Haul handled the whole thing on-line with virtual chat. It could not have been any easier.VINCENT G.
Customer did not leave a comment.Susan K. | Overall Experience
Customer did not leave a comment.TRAVIS E.
Customer did not leave a comment.JASON H.
Customer did not leave a comment.ROGER R.
Miscommunication between front desk and back lot meant I had to wait about 15 minutes for my truck. When the employee discovered that, he quickly addressed the problem.KORY W.
Customer did not leave a comment.Scott N.
Fix the vehicles so that there are not leaks to the ceiling and damaging property inside the truck...Zachary K.
Thanks! Great job!KIRBY F.
The lock box for the keys, when doing a pick up outside of store hours, is not really where it says it is. You have to hunt for it. It says it's on the back SIDE of the building facing the Parkette but it's on the very back of the building in the middle not facing the Palette at all. That was very frustrating. Also, the location of the vehicle said behind the building when in reality it was in front of the building. VERY CONFUSING INSTRUCTIONSTena P.
Though I realize it is a matter of logistics and the result of a booming business, it was challenging, to say the least, at return. When I arrived back to your facility at 9:54pm, there was a line of 13 trucks that had been returned. I pulled up to the end of the line which left the rear of my truck sticking out onto New Circle Rd. Had to move the truck to near your business office to prevent that dangerous situation! Your company might consider partnering with a nearby business (Parkette or car lot across the road?) to allow for more and a safer return parking area for your vehicles! Anyplace that has empty parking spaces where the trucks could be parked in a line at the rear or side of their space would be an improvement to the current return space! Might reduce U-Haul's liability, should someone end up hit or hurt when returning one of your trucks on a too small lot with insufficient space for the number and size trucks you guys rent. Just something to consider, especially if an inexperienced driver of a big truck should use the vehicle, and have to return to your cramped lot. I seriously think this to be an issue of safety for your customers - have rented from your location in the past even though I live off Nicholasville Rd. Your business is smoothly run with reliable equipment thus my continued return to this site; but truck return has become downright ridiculous due to limited parking space for the volume of business. I have driven up to 26 ft. box trucks for a living over my 64 years, and I'm just saying, it's an accident waiting to happen!JAMES H.
Customer did not leave a comment.Wayne R.
Customer did not leave a comment.NOAH R.
Very clean and open spaced offices. Kind and helpful staff. Thanks!DIANA L.
The only issue was not having any blankets or dollies I had spoken for/paid for. Did get credit back, but I needed what I ordered.....First time for such to happen, so it took me off-guard. Otherwise, everything was greatDENNIS F.
None. You all are great!!!!LINDA L.
Perfect !BRADFORD P.
Customer did not leave a comment.ROGER R.
Customer did not leave a comment.Taylor B.
Customer did not leave a comment.David K.
Customer did not leave a comment.CLIFFORD B.
Customer did not leave a comment.LEE B.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.PATRICIA H.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.WELDON W.
Customer did not leave a comment.William T.
Customer did not leave a comment.AUDREY G.
Customer did not leave a comment.BRANDON H.
Customer did not leave a comment.YVETTE CHRYSTAL H.
I was not informed that I was supposed to bring back the vehicle that I purchased for U-Haul for only three hours to the spot that I ruined it rented it from so in return I got added on two extra days and I was charge or my elderly grandmother was charged over $300 for a van rental that we only need it for four hours just because I wasn't informed by the salesman who was unprofessional not clean shaving andSlouchy without his shirt tucked in I have been to more places where each each person that work there was roughly and not dressed well and did their appearance look like they were not employees of U-Haul but yet people who live in the streetsJOSEPH T.
Truck was older and had several dents but ran well and worked perfectly. Front counter staff was busy but could have been more customer service oriented. No greeting or smile...Drop off staff was very good.HYWEL T.
Employees are always helpful, often beyond that required.MARY M.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.Corbett G.
Customer did not leave a comment.NICOLE B.
Customer did not leave a comment.ROGER C.
Make sure to tell customers they are paying for miles not just to use equipment so there is no confusion on final payment arrangements at the end of rental agreement.COREY S.
Only comment was did you pay cash or credit. And your done. No other information was providedMELONEY V.
The employees there have been wonderful every time I have been there.KEVIN S.
Customer did not leave a comment.Stephen P.
Nothing it was as good as it gets. Whoever the manager was that checked me in, is a living legend of uhaul.NICHOLAS S.
The customer service here is ridiculous. They are not personable at all and very very rude and shot every fucking time I go in there and i rent a uhaul 2 or 3 times a week. Get new friendly staff. Without customers they would not have a fucking job.Chuck D.
Customer did not leave a comment.ROBERT C.
The lady helped me a lot today more then she will ever know thank youNETTIE G.
Staff professional, clean and COVID Compliant. Thank youSTEVEN V.
Customer did not leave a comment.BELINDA M.
I have had a terrible experience with uhaul for this move. I would never refer uhaul to anyone nor will I ever use uhaul again for any moving needsCARISSA S.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Djaber O.
Price and getting mileage right paper said one thing but truck had something different than what I was told the mileage was atMAXAMILLION H.
Excellent serviceANTONIO A.
Nothing you all are great! So is everyone who works there so nice and helpfulPATRICIA C.
The truck used was not a good truck it was jerking and not safe, in my opinion. I would use a different truck.JA'DANICOLE R.
If more vehicles are needed then that is the improvement that needs to br improvedSHAUNDON W.
customer service was not helpful at all wasnt very friendly, brough the truck around and didnt say here you go or nothing .gotbout left the truck and left.PRISCILLA W.
Customer did not leave a comment.Tamera B.
Exterior of truck looked rough. Check engine light on, but was told nothing was wrong with it. Interior windshield had not been washed so when sun was glaring it was hard to see. They forgot blankets and I had to go back. I had to ask for the blankets to be credited for my trouble. Of course I paid for more in gas and miles than the credit! The blankets were extremely damp and 1 was filthy dirty. Truck drove awful, out of alignment I guess.DEBORAH M.
Customer did not leave a comment.TERRY F.
Customer did not leave a comment.EDWARD C.
Originally scheduled pick up time for 7am, notified day before that earliest I could get it was 11am. And actually I was even notified, I just happened to catch the time change on my check in email. I Called customer service and tried on line chat to get sorted out and was on hold for over an hour before giving up. The morning of my move the staff at the store was helpful and got me my truck by 930 am. However, I Still lost my $100 security deposit on the movers I hired for 8:30 am and uhaul completely ruined and made my moving day significantly more stressful. I will not be using or recommending uhaul to anyone in the future.Emily S.
I rent a lot of trucks give me one in the house every now and thenKERRY B.
Customer did not leave a comment.Mike P.
I would not recommend Uhaul to anyone. I would actually encourage people to use anyone but Uhaul. The original pickup reservation got changed the day before I picked up the Uhaul to a location 30 miles away from my house which was about 1 hour driving EACH direction when dealing with traffic. When I told the customer service rep this was extremely inconvenient was there anything else they could do, her response was, â€œI can cancel the reservation.â€ When I picked up the truck they marked the gas tank at 1/4 full. When I got into it it was at 1/8 full. They would not change the original documents saying this meaning I was responsible for the additional 1/8 tank of gas upon return. The tanks are 60 gallons and they get 6 miles per gallon. When pulling a dolly you can't just stop at any gas station especially in the middle of the city making me very close to running out of fuel. Upon returning the truck the truck I come to find out I went over on mileage. The additional mileage I had to drive to pickup the truck was not added into the contract. Uhaul is extremely good at nickel and diming you until you end up paying an additional 25% more than the original contract. Moral of the story, use any other moving company truck than Uhaul.LUCAS S.
Drop off left me waiting, seemed unorganized. Everything else was great.ROBERT H.
Nicest Uhaul store I've been in. Terrific people with great personalities and superb costo.er service.MICHAEL B.
Lower the costDavid S.
Customer did not leave a comment.PAUL D.
Nothing but order more trucksTAYNA F.
Customer did not leave a comment.ROBERT H.
It took two employees to drive the truck around and they did not wipe/sanitize the truck. Also, they stated they did nit want to clock in and did not want to work that day. The employee checking us in seemed to be overwhelmed with the lack of support from the other employees not doing their job or not wanting to work. Definitely not team players.....Rex H.
Customer did not leave a comment.ANA A.
The uhaul needs new windshield wiper they almost got me killed. So bad when it was raining it just smeared the water. I was very displeasedDAKOTA H.
Customer did not leave a comment.ALEXANDER B.
Customer did not leave a comment.NICHOLAS F.
Your drop off is terrible. I had trouble sharing my location and was unable to check in my uhaul through email. I tried calling your 800 number and bald over 40 minutes with no answer: i pray that you haven't added fees this morning. The uhaul was dropped off 3 hours before my return time. I also didn't like the in person service when initially picking up the uhaul. The customer care rep obviously just returned from lunch and she belched and burped the entire time she went over the rental agreement! Not good at all!CAMILLE S.
Everything went fine customer service was excellentJAMES J.
Customer did not leave a comment.Melinda F. | First Impressions
Great staff and overall awesome service from this location. If I ever need a storage unit or truck again, I'll be renting from here!Jeremy K. | Overall Experience
Customer did not leave a comment.Brandon B. | Overall Experience
The pricing is premium for the area without much additional value but the staff is friendly and location is very convenient.BRANDON L. | Overall Experience
The overall experience, from start to finish was a good one.keith R. | First Impressions
Customer did not leave a comment.Latisha W. | First Impressions
Never really had an issue with the unit. Just a billing issue that has since then been resolved.marqus w. | Overall Experience
Willing to work with you if you're experiencing a hardship.marqus w. | First Impressions
Customer did not leave a comment.kelly s. | Overall Experience
Customer did not leave a comment.rickey a. | First Impressions
The unit was what I wanted. The curtesy staff at the desk were not at all friendly and actually quite rude. A staff member who worked outside the desk area was friendly and helpful which made up for the other at the desk. A little more training in customer service is needed at this facility.Julie S. | Overall Experience
I can only access my storage unit During business house which was not how it was advertised. Had I known that would be the case I would not have rented this unit.Hunter H. | Online Move In
Customer did not leave a comment.Keith l. | Overall Experience
Counter help did the job but was not friendly or Very helpful And did minimal service. Staff outside the counter were friendly however.Julie S. | First Impressions
Never recieved a code to get my stirage unit..We sitting outside this uhaul staorage an no code car loaded down..Theres nothing on any paper workLashanda M. | First Impressions
Customer did not leave a comment.Okeshia T. | Overall Experience
I have to ratings My pick up and my drop off My pick up was friendly, maybe not the ideal uhaul, but I would still go back My drop off in Lexington was the worse, after I stored my load, I drove back toward the office where I saw I guy sitting and I asked do I turn it in here,, now my car was still attached to dolly, and he said drop off is here you have to go all the way around the building to here, so I did, when I got out and he was still sitting down, took him 5 mins to get up and come over to me. He then said are you going to unload your car here, you could have did it there and pointed to where I asked him if this was the drop off, so now I'm getting upset, so I said, I asked you when I was there, we are all standing there, finally I said when are you going to take the car off the dolly or do you want me to move the truck again? He said that isn't my job it your job, no it isn't I didn't put it on I'm not taking it off, that's your job. So now he is loud and I'm loud, the other guy that was there said I'm getting the manager, so she comes and takes the side of her crew and said did you pay to have it taken off. You didn't even asked what happened the the rudeness of you employees. Again I didn't put the car on and I will not take it off! So she said she was calling the cops, ok call them they are going to make you take the car off the dolly, I then called customer service and complain and going to call the other number she gave me and complain to corporate. So while I'm on the cell with customer service they unhook the car half way and tell me to take it off their dolly and leave property. Now my biggest problem is about to happen. I get into the car and try to drive it off and your professional uhaul employees didn't unhook my car and my car was damaged by the dolly being still attached to my car. I will now have to go to a competitor and get a truck and a storage locker, because I do not want any of my money to go to that location or your business in Lexington, Ky.Amy Dawn J. | First Impressions
The person who checked us in was not friend, and she was not wearing a mask, which shocked me. It wasn't until after I finished checking in that she told me there was an option to check in online. Also, during the check-in process, I had to answer all the same questions (name, email, phone, driver's license, etc.) that I'd entered when I first made my reservation. Why the redundancy?BRAD E. | First Impressions
I tried to let the front office my unit was clean and ready for rental but was placed on hold twice and no one every came back to my call. I finally cancelled my unit prior to my 30 day free offer but was charged the next month anyway. Keypad was always broken and I had to wait for someone to open the main door for me. One time they forgot to send someone to meet me at the entrance...Donald C. | Overall Experience
Customer did not leave a comment.John H. | Overall Experience
there needs to be a map of the facility on the outside. i didn't know where my unit was, because the inside units are labeled (the outside of the building didn't have any identifying marks) so i had to go back and ask for help re: which building??? only to come back AGAIN. because there was a lock on the unit. the rep advised me that locks are kept on the empty units. ok cool. but they already saw me, the same day, to purchase a unit. they saw me when i had to come back to ask where the unit was. and then a 3rd time to ask to unlock it. plus with the restrictions they stated that only ONE customer can be in the store at a time. i had to wait a very long time each time just to go in there to ask these questions. i did attempt to contact the 800 number. but the only thing they could do was tell me someone would call me back. which never happened.Tamar S. | Overall Experience
There was 1 customer at a time in the store. I completely understand this is the new norm. But, that meant 1 person would take on average 10 mins to be served. Once, I got my storage unit there was on outside map to figure out where to find my unit. For all units inside....there's no way to find it besides asking. So, I had to go back and wait in line & they told me it was attached to the building. Again the garage like door was closed. Why not open it when they knew I was going to be moving? Finally got the garage like door open. Ok, now there's a padlock on the unit. Had to go back and wait in line to have them remove the padlock. There needs to be someone handling stuff outside and someone inside. So much time wasted trying to figure out where everything was.Tamar S. | First Impressions
Customer did not leave a comment.Darlene O. | First Impressions
Customer did not leave a comment.Donald C. | First Impressions
Customer did not leave a comment.Marissa M. | First Impressions
Had a great experience, no issues, friendly staff and a reasonable rate for protecting my antique furniture and belongings until I could move it all into my house.Katherine L. | Overall Experience
The Uhaul crew here is absolutely amazing and very helpful. This will be the only Uhaul I will be coming to and doing my business with.Loretta C. | Overall Experience
Clean facilities, professional serviceLamont A. | First Impressions
Very nice encounterjeff s. | First Impressions
Customer service was great, everything went smooth. No complaints at all. Thanks!Krystal S. | First Impressions
Thank youPATRICIA L. | Overall Experience
The manager and her staff are very helpful with Veterans. I highly recommend this businessken h. | First Impressions
Very nice and well worth itYvette W. | Overall Experience
Good people.JEROME B. | Overall Experience
Awesome workersclifton m. | First Impressions
I specifically stated I would like the biggest truck with a dolly and storage to match. I received my truck but no dolly. Received my storage but not even half size of truck. I don't work with measureLynette B. | First Impressions
I received a call on August 1 or 2 telling me my boxes were in Lexington at the 1200 New Circle location. Over the course of the next two weeks no one was able to locate my boxes with no explanationjoseph s. | First Impressions
Staff lost original reservation. Lines too long. Hard to maneuver thru driveways.Janet C. | Overall Experience
Very nice storage unit. Waiting for someone to help us took more time than expected, but overall everything was great. thanks, Lizelizabeth v. | First Impressions
Good customer serviceAl M. | First Impressions
Had a reservation personally changed with someone at office on phone. Got there and there was NO reservation, yet my name was in the computer.Janet C. | First Impressions
Every time I came in or called on the phone everyone was very sweet and helpful, great group of peopleDonna C. | Overall Experience
Great fast service! Highly recommendeddonetta m. | First Impressions
I did not like the fact that my storage bill wasbdue on 23rd of the month,and when i told them i would be moving my items out on the 30th they wanted me to pay a full months bill.Nakisha G. | Overall Experience
Bad experience all around. Policies are not fair and I feel like I was robbed of my money. I’m being harsh with this review because they don’t prorate move out billing.Richard G. | Overall Experience
Great experienceMelissa L. | First Impressions
Nikita was nice and patient when I had a lot of questions. Maddison is a rock star. They made my experience nice when the other woman at the desk was snappy and unpleasant.Gadira B. | First Impressions
Overall good experience.KEN L. | Overall Experience
Excellent all around - especially the staff.Frederick D. | Overall Experience
I rented a storage unit and a trailer I went home loaded the trailer and came back to the unit and had to wait 3 hours at my unit before they came to to take there lock off of itaaron w. | First Impressions
From the front to the back, everyone was super awesome and the man that checked in the Uhaul was an absolute angel... Mr. James Richardson I believe 🤔Lindsay I. | First Impressions
The staff was very helpful, and they accommodated my requests without any issue. I'd definitely recommend this U-Haul location.GIORGIO B. | First Impressions
Picking up a podTom R. | Overall Experience
Awesomeamanda s. | Overall Experience
The u haul employees were very professionalMarvin B. | Reservation
The staff were helpful and courteous at all times. The place was so busy that they did not always give me the assistance I needed promptly. It felt that everyone was spread way too thin.Jeremy V. | Overall Experience
When we arrived at this location to store our belongings, we found out that the large size storage unit we reserved had been given away to a walk in and we did not have any option that was big enough.Joshua M. | Reservation
I had reserved a 10 x 10 climate controlled storage unit. When I arrived on Sunday they did not have one available. On Friday when I picked up some rental blankets they confirmed my reservation.bob d. | Reservation
I was told that I could unload my Uhaul until 9 pm at the indoor facility, but they locked it up at 7. The crew was just sitting there , they got my storage areas wrong. The unit they assigned to me wStacey K. | Overall Experience
Because of the bearing going out of the truck we used TOO much gas and time getting to our destination.. But the people were friendly and very considerate every time we spoke to anyone!Richard B. | Reservation
The people we worked with were fun and extremely helpful and we will use them again should we be moving again!william o. | Reservation
Excellent customer service. Madison is an asset to your business.Elisha W. | Reservation
When I got to the facility they told me I did not have a reservation and explain to me that our reservation didn't guarantee me anything I ended up having to get a larger unit and pay moreMitch T. | Reservation
I was surprised how the facility operated I would recommend this to anyone the personnel were very pleasant.Henry J. | Reservation
great experienceSydney R. | Overall Experience
Excelent service, nice staffALEXIS Z. | Overall Experience
This is a really bad experience and I will not recommend it to anyone. The place never answer phones. When I try to access, it is never ready. The manager is very rude.Lei Z. | Overall Experience
I never received anything less than professionalism and courteous responses from any staff member.KATHY H. | Overall Experience
Long time waiting in line for service.theodore m. | Overall Experience
Great customer serviceJesusa B. | Overall Experience
Many problems with management and staff regarding storage from 1 way rentals. Never given access card or instruction for storage access. Horrible customer service, staff attitude and constant issues.Zach D. | Overall Experience
My U-Box held from pickup by Moving Help. Low rating due to lack of effort to resolve the issue (a $10 issue). Did not call me and refused to answer their phone (5 calls). Had to drive 30 min to fix.DALE C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the enviroment!