Customer Reviews for U-Haul Moving & Storage of Lincoln Park

11152 reviews

1200 W Fullerton Ave   Chicago, IL 60614
(Across the st from DePaul University)

(773) 935-0620

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(773) 935-0620

1200 W Fullerton Ave
Chicago, IL 60614
(Across the st from DePaul University)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 7 am - 7 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

VERONICA S. 
Rating:
4.0

Signage to know where the office is located. Current signs are all about vehicles but no signs for arriving renters to be directed to the office. It feels awkward to walk up truck ramps without signage to let us know it's ok to do so. Otherwise, good location and friendly, helpful staff! Thumbs up. Thanks :)

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

Nichole B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

Alexa G. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Jackie at counter was amazing and very helpful!!! Very organized location.

Deborah B. 
Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
4.0

Customer did not leave a comment.

PATRICK S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD P. 
Rating:
3.0

Customer did not leave a comment.

DANIEL V. 
Rating:
3.0

Truck gate was did not operate properly. It was very hard to open and close. Cabin had water in it which I had to clean.

ALI I. 
Rating:
5.0

Customer did not leave a comment.

Ryan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgane C. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Julia W.  |  Overall Experience 
Rating:
5.0

Convenient, safe, clean and courteous customer service! Easy and enjoyable interaction with U Haul.

Rob B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

actually switched easily to a closer drop off location and they were accommodating

joe R. 
Rating:
5.0

The staff there was very professional.. Even offered to get me water from Starbucks.. I will definitely recommend this location

DERRICK J. 
Rating:
5.0

Entrance to the main building is hard to find

Lydia D. 
Rating:
5.0

Great staff

Sarina S. 
Rating:
3.0

Customer did not leave a comment.

tom O. 
Rating:
3.0

Customer did not leave a comment.

keith K. 
Rating:
3.0

the uhaul guy who took care of me at the return seemed a bit off, seems like he was stressed out. also, charged me 2 gallon gas while i returned the gas pointer was at same level as pickup.

ANSAR MOHIUDDIN M. 
Rating:
5.0

The guy who helped us unhook our trailer was the friendliest person!! So refreshing to see someone so happy doing their job!! Made our day!! Thank you.....wish I knew his name. Chicago location on Fullerton.

Kelleyfreehan S. 
Rating:
5.0

quick service, super helpful employees!

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

WALTER R. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
2.0

Online Drop off process is not convenient and complicated.

Chang Y.  |  Online Move In 
Rating:
3.0

The service for the pick up was not good. I can understand that there is a new protocol due to the Virus but even it was really complicated, lost of time. And mostly people were not really nice and completely helpless. disappointed about the pick up. The return was a complete different experience with a nice guys to assist you and very professional. Not a really good experience !

christian M. 
Rating:
4.0

The service I received was definitely adequate. The employees were efficient and helpful, but not overly friendly. But I got what I went for and had no issues, so no complaints.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Mckengie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

edward O. 
Rating:
4.0

Customer did not leave a comment.

jane A. 
Rating:
5.0

Customer did not leave a comment.

ANNE S. 
Rating:
1.0

The staff seemed uninterested in being helpful. Did not say hello on 3 occasions of coming to the store. Regarding the product itself, UHaul should make a service where you can have these boxes delivered and picked up. I would pay a lot for that service, especially in the city with a small car

Monique G. 
Rating:
5.0

Customer did not leave a comment.

NEIL M. 
Rating:
5.0

Fix your app. It is absolutely TERRIBLE. I couldn't get my truck because the experience of reserving through the app was messed up and one of the worst ways to procure a product. Your own employees said as much because they must deal with this constantly. On the flip side, the employees themselves were outstanding at making sure I was taken care of and helping me navigate this issue.

Christopher M. 
Rating:
5.0

Crystal was very helpful with our experience. Thank you!

ANN B. 
Rating:
5.0

The location in Chicago was fantastic. However the location in Denver was not good. Very long wait times every time I called. My box had not been moved out when I arrived, the staff was unhelpful, there were several other customers there also having bad experiences.

rebecca J. 
Rating:
5.0

Customer did not leave a comment.

Sonny V. 
Rating:
4.0

None, You were great.

SAURABH V. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
4.0

Customer did not leave a comment.

Tim R. 
Rating:
4.0

A little bit of delay to get someone's attention when returning the truck but otherwise ok

Madeline D. 
Rating:
5.0

Couldn't be happier with the experience start to finish

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

SEAN O. 
Rating:
4.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Your mobile check-in is quite frustrating. It's possible I missed it, but before I went it showed that I was all pre-checked in so I don't understand your “approval” process before the vehicle can be taken. Why not allow for someone to upload their passport before they go to the pickup location so that there isn't a wait? The option to call someone else could also be planned for better if you told people in advance.

CHAD M S. 
Rating:
5.0

Customer did not leave a comment.

Malena M. 
Rating:
2.0

This entire process was a disaster. Had a truck reserved at another location but then had to run to 3 different locations before solving the problem at this location. I wouldn't recommend this to anyone.

ERIC T. 
Rating:
4.0

Awesome customer service on sight. No recommendations!

STEPHEN L. 
Rating:
4.0

I had a great experience! Thank you!

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
2.0

Don't lie about how much gas is in the truck. I took a picture before we left and there is clearly a half tank or less and the tech wrote 3/4 of a tank on our form. I was also charged for 2 dollies when I only had one. Deceptive practices 100% and I will unlikely ever use a uhaul company again.

ADAM K. 
Rating:
4.0

The truck needed an alignment and wheel balance. My drive was 11 hours on the highway while constantly having to pull the wheel to the left. There were a decent amount of vibrations through the wheel at most highway speeds.

HOWARD M. 
Rating:
1.0

I did everything online and chose the options from what I knew we could afford. One small trip with one item bought from a place 3 miles away. I did not need any insurance or extras and not to mention the truck tires were covered in mud and it needed to be washed. Anyway, I sent my husband in to pick up the truck and because the ‘super easy' online equipment checkout wasn't working they asked him to get insurance after I already chose no for insurance on a completed reservation! Then when I called and asked about it after the fact I was told ‘once they choose, I can't undo it'. Interesting that I originally chose NOT to add an additional 25$ for a 7 mile drive, but somehow THAT could be undone. My original order of $25 somehow turned into $66 and that's before the gas I put in. Next time I'll just get a dolly that includes movers, actual furniture dollys, and is on time with no hassle and finally getting our truck 30 min later. Do yourself a favor and download the dolly app and never come here for a rental. Absolutely ridiculous.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL K. 
Rating:
5.0

Customer did not leave a comment.

DANA N. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE S. 
Rating:
5.0

Our customer service rep was outstanding! Knowledgeable, efficient, and friendly. Definiltey willing to put in extra effort. We appreciate him!

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

EMMA S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Bridget S. 
Rating:
5.0

Customer did not leave a comment.

PEGGY B. 
Rating:
5.0

Great location, except U-haul changed my pick-up location twice within 24-hours of my pick-up time.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Morgan B. 
Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Very convenient, simple, easy to follow. Thank you!

Kyle J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
5.0

Everyone was very polite and helpful

Michael C. 
Rating:
3.0

The truck was not in the parking lot as indicated when I tried to pick it up. Uhaul called my second listed alternative contact instead of calling me for updates. The website kept giving me error notifications when I tried to check out and said I couldn't leave yet. I had to go inside, yet again, and wait in line until someone could verify that it did in fact go through and I could leave. The whole process was not remote as I had requested due to Covid concerns.

Carly N. 
Rating:
1.0

I asked specifically for 750 miles and was given the contract where it said over 900 miles. I asked the owner why this was the case and he said well you have up to that amount and I asked if I would be charged for all those miles. He said I would only be charged how far I went. Obviously this was a lie and I didn't know any better and felt very taken advantage of. I will not rent a uhaul again

DAVIDANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR F. 
Rating:
3.0

Customer did not leave a comment.

THEODORE L. 
Rating:
5.0

Very friendly, very fast!

REBEKKA S. 
Rating:
5.0

Customer did not leave a comment.

JEANETTECAROL S. 
Rating:
5.0

Christopher did a great checking me in and when I returned the truck,. he was super friendly, helpful, cheerful, and polite. You have a great employee. The other employees were also very nice and worked well as a team when I returned the truck. Christopher completed my paperwork and others started to inspect, clean and disinfect the truck.

MONIQUE S. 
Rating:
2.0

Tell the associates at this location to be nicer to customers. My clerk was curt and condescending.

Terrence P. 
Rating:
5.0

Customer did not leave a comment.

SARAH N. 
Rating:
3.0

After I came back after hours to return my rented truck, whoever closed up left very little space to enter the lot. (It was basically blocked by all the trucks that were already in the lot). Luckily, I had someone with me to guide me through the very tight spot, otherwise I would not have been able to return my rental that night.

NABIL J. 
Rating:
5.0

Have rented a cargo van twice at this location. Great customer service, both picking up & drop off. This is the only location I would use.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
2.0

The original drop-off location refused to accept the drop-off because they had no room on their lot. I called U-Haul and was directed to a 2nd drop-off location (1900 W. Division, Chicago), and they too refused the drop-off. I called U-Haul again and was directed to the Fullerton location - successfully dropped-off truck. Attendant said I drove too many miles and requested the dolly, which I told him I was not provided. He suggested I contact U-Haul, share these difficulties and ask that I not be charged for the dolly of excessive miles. I've summarized my experience here and I will notify U-Haul by other means.

Jon R. 
Rating:
2.0

I asked the front desk if I needed to bring the furniture pads and dolly I rented from the store with me to the trailer. Was told no, it would be with the trailer. It was not with the trailer. I tried calling the local number on the contract multiple times to rectify the situation. No answer. Finally sat on hold for 45 minutes before getting the call center. The agent there just told me not to worry about it. And to get it addressed I would need to call the store. which again resulted in 15 minutes of hold time. At which point I figured I was in an infinite loop. I returned with the trailer early to the lot labeled "Customer Equipment Return". After waiting several minutes, somone finally came by and told me I was in the wrong place. I had to back out the trailer onto Fullerton Ave (not fun), circle in Lincoln Park, and then pull into a small building entryway with a steep ramp. If they would have just let me know that when I was checking out the equipment that it needed to be returned inside the garage instead it would have made things a lot less stressful. Everytime I raised a concern throughout this process, I was greeted with a quizzacle "What's the big deal" type response. I was able to get a refund on the pads/dolly that I never received. So, that was good. I would not recommend renting a trailer from this store.

John A. 
Rating:
5.0

Easy self check in

KARLA S. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
4.0

We requested a pickup in Evanston,IL., this location was too far out the way, but we had no choice, for the price, Uhaul should be more considerate to there customers' needs with location pickup.

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
4.0

Customer did not leave a comment.

DONALD D B. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

Grace K. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
1.0

Clean and inspect the vehicle between each customer. Especially given the COVID-19 Pandemic the truck was filthy and there was a leftover used steak knife in the truck. Once this was discovered I immediately called the location and arranged to return the truck for a new one. The customer service representative at this location first suggested that I "put a glove on and throw it away". No understanding or offering to send a new truck over, or to bring in that truck. I had to suggest myself returning the truck for a new one. This is unacceptable customer service. As my first time renting with uhaul this was a horrible first impression of the company.

ADAM M. 
Rating:
5.0

super convenient and good price. Keep it up!

BRIAN B. 
Rating:
1.0

I rented the vehicle a year ago. Why would you send this now?

Keith S. 
Rating:
3.0

Customer did not leave a comment.

Louis G. 
Rating:
4.0

Staff were helpful and storage unit was accurately sized. The elevator is incredibly slow and also sometimes the door doesn’t open on the 4th floor when it arrives on that floor.

Max E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francine w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendall R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian c.  |  First Impressions 
Rating:
1.0

I reserved a storage space 2 months ago, I show up yesterday and they say the only one available is not only smaller than what I reserved but also more expensive. Completely unacceptable. I had to throw away items because they wouldn’t fit. This will be the last time I ever use uhaul for storage and I can promise you I will be telling every one I know to never use uhaul for storage in Chicago. Worst experience I’ve ever had.

PETER C.  |  First Impressions 
Rating:
5.0

The space was clean and secure. Everyone I interacted with were incredibly helpful.

Amber B.  |  Overall Experience 
Rating:
5.0

I was screwed over by Public Storage who assigned me a unit half the size I needed and were closed on the day I needed to move in. I called U-Haul and within 10 minutes was able to access a storage unit that was correctly sized. The staff were friendly and efficient. Highly recommended.

Max E.  |  First Impressions 
Rating:
3.0

The elevator was not working properly. Twice I had to go to the sales reps and ask for help. There was not a lock in the unit as the sale rep said and I had to go back and get one from him.

MONICA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan M.  |  Overall Experience 
Rating:
5.0

The unit I originally rented did not allow us to store our daughter’s queen bed. The door was too small. Donovan was super speedy and helpful, getting us switched to a different unit so we could unload and return the truck on time.

Julia W.  |  First Impressions 
Rating:
1.0

I’ve been doing business with uhaul for long time, however the experience I had yesterday was horrible. Stuff sucks and uninformed. And sense of costumer service is absent. Very disappointing!!

Vladimir B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS I.  |  First Impressions 
Rating:
2.0

This storage units are dark, and too many homeless are living temporarily in the spaces. There is no parking for loading and unloading, no trash receptacles and it feels dangerous to even go to the space

CHRISTOPHER P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mona S.  |  Overall Experience 
Rating:
5.0

Extremely professional. And well ran. Great customer service all around from all employees.

Amir S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harriet b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERESA M.  |  Overall Experience 
Rating:
3.0

Whenever dealing with a staff member, they always seemed like they were being bothered by having to assist a customer.

Stacy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

Thank you.

john h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matthew v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleksys B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juliea a.  |  Overall Experience 
Rating:
4.0

The gentleman who signed me up and checked me in was unbelievably rude and contrary. He should not be in a job where he deals with the public. I am older and dealing with mobility issues. I wanted the biggest unit that was easy to access and without stairs or difficult corners. He refused to try and help me until I told him how much space I needed, I repeated my requirements. He showed me the location of a couple on the map that were very difficult to access. Another employee overheard the conversation and suggested a unit that was large and very easy to access. He continued to check me in for my vehicle and was increasingly rude. All other employees of the facility were lovely, helpful, kind and cheerful.

Lisa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY B.  |  Overall Experience 
Rating:
1.0

I was not warned that my storage unit that I rented was 7 feet off the ground with no access ramp. It was dangerous moving in with non professional movers. I am lucky no one was hurt.

Amy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jenni N.  |  Overall Experience 
Rating:
4.0

We secured this Unit to store our Daughter's belongings from Her Dorm since We live in Toronto, Canada. They made the process, quick and easy and We will definitely recommend this facility moving forward.

Allicia M.  |  Overall Experience 
Rating:
5.0

Thank you! Great staff. Organized operation.

Scott S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalton B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABBY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Liam K.  |  Online Move In 
Rating:
2.0

I got there to take all my items out of my unit and a lock that wasn't mine was on the unit -- not one of the "you didn't pay you fee" locks, just a lock that wasn't mine. We called for some help and were rudely told by Rick, who I believe is actually the owner, that we had the wrong long. No one ever told us what the "right" lock was, but it seems like it was just a ploy on UHaul's end to steal more money from customers. I mean seriously, if I put a lock from a different storage company on my unit and I'm happy with that why do I need to buy one of your locks??

Rachel S.  |  Overall Experience 
Rating:
5.0

Great selection of moving materials, and a very convenient process to store and retrieve items. Facility very clean, and very helpful and pleasant staff.

Michael F.  |  Overall Experience 
Rating:
5.0

Michael B. I was very helpful

Oscar O.  |  Overall Experience 
Rating:
3.0

Very nice on the outside, but the inside of the unites were very dusty and collected dust. Very expensive for the amount of dust.

matthew f.  |  Overall Experience 
Rating:
5.0

They were very busy ! Staff needed more help ! I will rent again !!

jeff a.  |  Overall Experience 
Rating:
2.0

When I reserved the storage unit for my daughter I called out all items that needed to be stored. The Uhaul customers service on the phone said a split would work & assigned me a unit. When I called to confirm reservation a different representative said I probably need a bigger one but did not tell me that in order to put items into it you had to go up 4 stairs to a landing & then lift stuff into unit. This was extremely hard & inconvenient for 2 petite girls in college. So the person at the actual facility gave them the option of getting a 2nd unit that was smaller to put their boxes in where they could manage it themselves because they didn’t have to go up stairs with them. The movers are going to put the 4 pieces of furniture in the bigger one which will have room left over. All other units were unavailable. So basically they have no other choice at this point but to spend extra money which they themselves did not have & rent 2 storage units when in actuality they only needed 1 large unit. Had it not been for the customer service person who gave me inadequate information on which unit to rent & did not tell me they would have to physically carry stuff up stairs, I could have gotten a large unit when I made the initial reservation. I even asked “Is there an elevator” she said yes. But failed to say that they would still have stairs to go up. I am out of state so I had to trust the customer service rep on the phone with the information she gave me. I am angry that we have to pay for 2 units when all we needed was one & I did call in enough advance time to have gotten just one. This is a huge inconvenience & waste of money that the girls did not have that they are now going to have to pay their parents back for.

Sonya R.  |  First Impressions 
Rating:
1.0

The staff member who helped show me to my unit was helpful, but the employee working the register/in the office was clearly way overwhelmed. She was the only person working, and was taking about 20 minutes+ per/customer. I waited in line (with only one person in front of me) for about 40 minutes just to get shown my unit and get the keys. I had to pay my movers another $200 to wait for an hour because she took so long with each customer. On top of all of that, when I came back to uhaul later that day, my access card didn't even work- hadn't even been an hour since I received it/activated it. Overall it was a horrible experience and very unorganized. There needed to be more staff members working, and the ones who were working need to have a sense of urgency and efficiency, to understand people may not have all day to wait for them to finish chit chatting with the customers while there is a long line of customers waiting. I understand being understaffed, but this was just very poor experience.

greer h.  |  First Impressions 
Rating:
4.0

The floors were warped and bumpy making transporting goods difficult. Other than that, it was a very easy experience.

will w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Venkata B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK M K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kara T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miles O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul L.  |  Overall Experience 
Rating:
5.0

Super pleasant staff!

david d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krista B.  |  Online Move In 
Rating:
4.0

Negative: Received a call the night before we were supposed to pick up the truck telling us that it was double booked and we'd need to go to a different location much further away. That being said, we reserved a truck 2 days before we needed it and it was on a very very busy moving weekend. When trying to re-book, we were on hold for at least 20 minutes each time we called. Positive: We drove back to Chicago during the riots and we were unable to put our stuff in the storage unit bc of the riots. They let us keep the truck an extra night and were very helpful and friendly along the way!

Joseph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph R.  |  Overall Experience 
Rating:
5.0

I’ve needed to use the U-haul facility in Lincoln Park a few times. Every time they have gone over the top in their service. I’ve gone to them even once moving out of the neighborhood. Highly Recommend.

Joan O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE L.  |  Overall Experience 
Rating:
1.0

Elevator is broken for the second day now with no way to access the large items. No contingency plan- no carts on upper floors to at least roll items to staircase, no door stoppers for staircase doors. Email should have been sent to all renters letting know of the issue so people do not show up with help, rented truck to find out that items can be accessed. No information is avaibale as to time line of repairs.

Alexandra B.  |  First Impressions 
Rating:
5.0

Given the circumstances with everyone moving things due to COVID-19, people were patient and helpful

leesa w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carrie w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sydney M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge S.  |  Online Move In 
Rating:
3.0

no lock in unit still not sure where to park or what rules are

Mark W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROHIT K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna B.  |  First Impressions 
Rating:
5.0

I spoke to several reps about this rental, and everyone was extremely helpful and kind. Mike at the desk on a first visit and at check in time, Rick on the phone, Jasmine at a national call center, Tameka who phoned me to confirm the reservation and another Rick who took me to the storage space--and a very kind lady who received the returned van and gave me a printed receipt late Friday afternoon, 2/21/20, but whose name I don't know--everyone was most knowledgeable, patient, courteous and personable. Many grateful thanks to each and all!

Walter R.  |  First Impressions 
Rating:
5.0

I am so happy to know you as a company and will be forever remembered for excellent services Every one needs to know about you and i will be continue to be your customer and public relations person.

Johnsongreatson U.  |  Overall Experience 
Rating:
3.0

Ok

TAMIKA G.  |  Overall Experience 
Rating:
5.0

Very helpful

TAMIKA G.  |  First Impressions 
Rating:
5.0

5 stars+!! And that goes for ALL the personnel I encountered and helped me at my destination 'home base' (UH storage) on Fullerton. Space limited here so pls call for more feedback: 773-251-4507

A John R.  |  First Impressions 
Rating:
5.0

Quick. Good. Friendly

dan n.  |  First Impressions 
Rating:
5.0

Great experience super easy the only issue was no 24 hour access other than that it was perfect

Don B.  |  Overall Experience 
Rating:
4.0

Very easy to move in and out! That flatbed really helped. Thanks, Theresa

Theresa B.  |  Overall Experience 
Rating:
4.0

The staff were especially helpful, even during the press of June 1st, when students were inundating the facility. My one COMPLAINT is that U-Haul didn't prorate the final month of my 2 storage spaces.

James W.  |  Overall Experience 
Rating:
5.0

this uhaul was so great! staff was kind and helpful, the space was clean, it was hardly busy, so loading and unloading was really easy. the process of signing up and canceling was super smooth!

reina n.  |  Overall Experience 
Rating:
5.0

Had a great experience. Everyone was extremely helpful and I highly recommend this facility.

Michelle B.  |  Overall Experience 
Rating:
2.0

Your elevator was broken the day we moved in. Lock left on after daughter moved out. Several phone calls with you saying you take care of it and charge me. Never did. Horrible communication

Ann A.  |  Overall Experience 
Rating:
2.0

Customer service was awful. I reached out to the store a couple times while I was out of town to see if I could get my rent due date moved to match my payday. Never got a response and had to pay extra

jose m.  |  Overall Experience 
Rating:
5.0

Everyone at this location was very friendly and helpful on move-in and move-out. Would definitely come back if needed and recommend this site.

Carol F.  |  Overall Experience 
Rating:
5.0

Very well run, no problems at all.

Michelle B.  |  First Impressions 
Rating:
5.0

Very nice

ivie o.  |  Overall Experience 
Rating:
5.0

Great service!

Oscar M.  |  First Impressions 
Rating:
5.0

Always clean. Well lit.

Brendan V.  |  Overall Experience 
Rating:
5.0

👍🏻👍🏻👍🏻

katherine p.  |  Overall Experience 
Rating:
4.0

n/a

Karen R.  |  Overall Experience 
Rating:
5.0

Easy access and very convenient.

harriet b.  |  Overall Experience 
Rating:
2.0

I discovered that the main door to the parking lot was broken and had been broken for TWO WEEKS !!! The wait time on a Friday evening was minimum half hour with ONE person working. UNHELPFUL!!

suzie s.  |  Overall Experience 
Rating:
4.0

Great experience!

Kirsten C.  |  Overall Experience 
Rating:
5.0

Nothing to add, I'm very glad I ordered ahead of time, it was a busy moving day!

Yvette S.  |  Overall Experience 
Rating:
5.0

Outstanding service—above and beyond

lawrence w.  |  First Impressions 
Rating:
4.0

My only issue is expect to wait awhile. While each time I had to go to the office to sort things out or pick up went extremely smoothly, it took a bit of time. Often there's only one person working.

Logan E.  |  Overall Experience 
Rating:
5.0

I am pleased that my personal belongings were secure at this location. Highly recommend

Charmaine m.  |  Overall Experience 
Rating:
5.0

Excellent

Marianne B.  |  First Impressions 
Rating:
3.0

The facilities were great, but the staff routinely ingnored customers to talk to each other or stand around on their cell phone.

Ellen T.  |  Overall Experience 
Rating:
5.0

The entire staff was friendly ,efficient and knowledgeable. The facility is very clean and organized. They have everything you will need to move.

Karla G.  |  First Impressions 
Rating:
5.0

Good svc @ front desk. Noticed damage in our unit while moving in items (some failed or snipped ceiling caging.) Notified manager and he promptly repaired. Will definitely use this location again.

Michael O.  |  First Impressions 
Rating:
5.0

.

Amy B.  |  First Impressions 
Rating:
5.0

It seemed to be a very busy and hectic day but staff was courteous and extremely helpful.

Stephen S.  |  First Impressions 
Rating:
1.0

This facility is next to a university. It was the day before student dormitory move out and they were terribly understaffed to handle the customer needs. it was a 35 minute wait.

Karen R.  |  First Impressions 
Rating:
5.0

Great customer service! Mica (not sure of the spelling of her name) went out of her way to be helpful and make the experience easy. Also, Ricky D was a lifesaver! We will recommendation to everyone!

Blair L.  |  First Impressions 
Rating:
3.0

The elevator was out of service and they did not provide any assistance. Employees are careless about people’s service and helping in any way possible.

Jose D.  |  First Impressions 
Rating:
2.0

One woman was incredibly rude no one said hi or how can i help you i waited in line for 15 mins (didn’t see that 1 person was free) and she never called me over but I obviously couldn’t see her

beyla m.  |  First Impressions 
Rating:
5.0

Your staff was phenominal, very helpful, as well as very understanding!

Katlin W.  |  First Impressions 
Rating:
5.0

Michael was a consummate professional, making sure I knew every in and out of my storage agreement, let alone how, when, and what I can access. All in all a great experience during a hectic time.

John S.  |  First Impressions 
Rating:
5.0

You all are the best. Super friendly, fun and easy to work with. There was a bit of a situation when my ex gf showed up and I had to call the police. The team at Uhaul were kind about it. Thank you :)

Chris B.  |  Overall Experience 
Rating:
5.0

Very kind and patient and helped explain all the options available. Super simple and streamlined process!

reina n.  |  First Impressions 
Rating:
3.0

I have a problem with the fact that once I vacated my storage unit with about three weeks remaining, that I was then charged for rental of the UHAUL POD. Should have been prorated. NOT HAPPY!!!

Michael W.  |  Overall Experience 
Rating:
4.0

The facility is very well maintained but the inside staff is curt and impolite.

john b.  |  Overall Experience 
Rating:
5.0

We showed up unknowingly late to the final check-in. We we're hoping to unpack all our stuff and leave the truck. One member of the team, ricky stayed with us after hours to help us finish. Amazing

Ben A.  |  First Impressions 
Rating:
3.0

Check out required me to write down a ton of info......and then watch it get typed into the system. Doesn’t make a ton of sense. Also, one very old elevator that you have to run down/up to get it

Nate C.  |  First Impressions 
Rating:
5.0

Janet Hales zip code 46224.

janet H.  |  First Impressions 
Rating:
4.0

n/a

Sheewin P.  |  Overall Experience 
Rating:
5.0

Great customer service, tight security

HILLARY D.  |  Overall Experience 
Rating:
4.0

Okay

JOHN D H.  |  Overall Experience 
Rating:
4.0

Great location and good service

raidel j.  |  Overall Experience 
Rating:
5.0

Great staff well maintained and clean

troy s.  |  Overall Experience 
Rating:
5.0

Crystal & the team did a great job of getting me settled in an expedient way on a busy New Year’s Eve. Thank you.

Ronda H.  |  First Impressions 
Rating:
5.0

Pleased with the facility

Karen L.  |  Overall Experience 
Rating:
5.0

Great service

Wendy W.  |  First Impressions 
Rating:
5.0

Worked well for our needs.

mary m.  |  Overall Experience 
Rating:
4.0

lines were often too long on busy days. add more staff to meet demand.

studio bleeka llc l.  |  Overall Experience 
Rating:
3.0

Scheduled time was 7am, online check in option not working. Storefront opened at 7am but did not have my rental ready. Waited an additional 45min Friendly staff, but unorganized. Fix online check in!

Alexandra F.  |  Overall Experience 
Rating:
2.0

1. Dirt coated my stuff in a layer of filth. Mouse droppings 2. Payment site shows $0.00 when accessing site to pay - resulted in many late fees for me when I logged on and thought I was paid up.

TRACY S.  |  Overall Experience 
Rating:
4.0

Very good experience.

Daniel G.  |  Reservation 
Rating:
4.0

I would use them again

JANELL K.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.

Kristina B.  |  Overall Experience 
Rating:
5.0

Quick response to inquiries and access issue.

pilita b.  |  Overall Experience 
Rating:
5.0

nice

nathan P.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

angela j.  |  Overall Experience 
Rating:
5.0

no comments

Hilary W.  |  Overall Experience 
Rating:
5.0

Person helping us load our storage unit was outstanding

Mike W.  |  Reservation 
Rating:
5.0

Except for the initial wait time on the phone, this place provides excellent service, help on what you need and is very safe, clean & convenient

Rajendra K.  |  Overall Experience 
Rating:
2.0

Poor customer service.

Emery H.  |  Overall Experience 
Rating:
5.0

Good experience

dan s.  |  Overall Experience 
Rating:
4.0

The only problem I encountered was being assigned two units that were two small before being assigned an apporiately sized unit. Otherwise a fine experience.

Emily R.  |  Overall Experience 
Rating:
5.0

The whole process was very easy and the staff was helpful.

Solana O.  |  Overall Experience 
Rating:
5.0

Wonderful facility, awesome staff

Bryanne R.  |  Overall Experience 
Rating:
2.0

When I signed up for the storage unit it was under the assumption that I would have 24/7 access. The hours were very inconvenient to me. I tried to call the supposed manager on duty and was ignored 2x

Ryne K.  |  Overall Experience 
Rating:
5.0

Had my truck and storage unit ready and clean for me upon arriving. The Fullerton location even kept longer hours to ensure I could get all of my items into the unit.

Samuel M.  |  Reservation 
Rating:
5.0

Friendly staff, well kept facility. Only issue was the occasional card access issue, but there was always help nearby.

VICTORIA S.  |  Overall Experience 
Rating:
5.0

Nice People always good customer service! 💯👍

Dandre T.  |  Overall Experience 
Rating:
1.0

I never moved out I stopped that day in Chicago to pay the settlement but they already sold my goods and I spoke to someone 2 days prior and they said I would be good. They sold all my goods for 30$

France C.  |  Overall Experience 
Rating:
5.0

Keep up the good service

Tati R.  |  Overall Experience 
Rating:
2.0

Staff was friendly but not helpful. It was a nightmare trying to get information. In the end I just gave up.. I would not recommend.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Whole process was extremely smooth and everybody was very helpful. Made the stress of moving a lot easier.

Taylor R.  |  Overall Experience 
Rating:
4.0

Facility was clean and well maintained. Had a mothball smell on 3rd level. Staff is always very friendly and helpful.

Michael J H.  |  Overall Experience 
Rating:
5.0

Crystal and her staff are always polite professional and friendly

Jeffrey C.  |  Overall Experience 
Rating:
5.0

Never had a poor experience with this location. Always appeared to be very well run and there were no concerns around the security or conditions of storage.

ANDREW O.  |  Overall Experience 
Rating:
5.0

Great customer service and easy to come in and out to get storage.

Erik L.  |  Overall Experience 
No reviews have been submitted for this location.

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