Bad customer serviceMorten O.
Customer Reviews for U-Haul Moving & Storage of Lincoln Park
Chicago, IL 60614
(Across the st from DePaul University)
Services at this Location:
- Mon-Sat: 7 am - 8 pm
- Sun: 7 am - 7 pm
- Free towing inspection
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked up a 15' truck and hitch to drive several states to the West. The process was pretty streamlined, highly recommend doing the online check-in to save time. The staff was helpful and I also took them up on the offer to attach the car tow hitch for $20. Well worth the money to ensure it was installed properly. Would recommend!Daniel T.
Customer did not leave a comment.sakina B.
This has to be hands down the best U-Hual Location in the entire Chicagoland area! 9AM Equipment pickup on a Saturday in May? I was expecting a very stressful morning; instead, we were in and out with our equipment in 15mins or less. This location was very organized, courteous, and the team gave great customer service. Thank you!Adrian P.
Customer did not leave a comment.John R.
I couldn't return my truck because the lot was full at 8PM so I had to reschedule things the next day to make the return happen.Jack F.
There was graffiti on the truck that had not been noted and the gas in the vehicle was over-stated.Matthew J.
Everything went smoothly despite their being only one desk attendant at a very busy season and it was a weekend. Kudos to him. He was working two registers at once.Daniel V.
Customer did not leave a comment.Valerie P.
Customer did not leave a comment.Cori B.
Customer did not leave a comment.David A.
The staff helped a lot!deborah U.
Customer did not leave a comment.Louis L.
Customer did not leave a comment.peter B.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.TIMOTHY O.
Customer did not leave a comment.EDWARD K.
Great easy experience. Last time I tried renting a uhaul for a move another location didn't have a truck. I didn't use uhaul again after that. I was hesitant but this went perfectly. Will be using again for future moves. However this location is a bit of a maze and hard to navigate. It was kinda fun trying to find which part of the building to go to though. Ha ha. Thank you for making my move easy and painless.Adam H.
Customer did not leave a comment.Milica Z.
Customer did not leave a comment.Donald D.
Customer did not leave a comment.Jacob H.
Customer did not leave a comment.KENNETH B.
Customer did not leave a comment.Russell K.
everyone I interacted with was friendly and helpfulRayna R.
The woman at the register was downright nasty. She clearly does not like her job and/or being polite to customers. In fact, she should not be customer facing. Perhaps back office support? I do not like giving this feedback, however, it is a problem.Brian P.
I was doing an after hours return and the app not the website would work. It wouldn't accept my proof of cleanliness picture and ended up charging me $15.Murtaza K.
Customer did not leave a comment.Ashley T.
Customer did not leave a comment.Sandip P.
Customer did not leave a comment.Ainsley F.
Customer did not leave a comment.Lucas W.
Customer did not leave a comment.Odette M.
Customer did not leave a comment.Ken W.
Highly efficient and quick drop off.DAN L.
Nothing to improve. The agent who helped me when I was picking up the vehicle and the one who helped me when I was dropping it back were both super professional. I'll be back the next time I need a truck and I'll be sure to refer your location to friends. Keep up the good work!Benjamin R.
Customer did not leave a comment.John T.
Customer did not leave a comment.Erica B.
Ask if they've ever driven with U-Haul before. If not, walk with them to the truck and show them around it.Shannon W.
Customer did not leave a comment.Bobby R.
you charged me for 3 gallons of gas when the odometer showed 8 miles drivenJack C.
24/7 process was BAD. I still had to go into office to get a key. They said it was because time for pickup was when office was open. But what if I came a bit earlier, when office was closed. That defeated the purpose of 24/7 flexibility I was looking for. ALSO, the appliance dolly and correct number of pads I ordered was NOT in the truck! I had to go back to find staff to help me. Bad, bad process!!!David K.
Customer did not leave a comment.Thach N.
Customer did not leave a comment.Nicole H.
Customer did not leave a comment.Kelsey H.
The windshield wipers were terrible & need replacement and the AC worked sporadically. Inside of truck, specifically the cup holders were very dirty & sticky & needed further cleaning. Other than that - it was fine.Chris H.
Maker it easier for people who have need of accessible entry to building and seatingKatherine B.
Was an absolute nightmare retuning my truck to this location. Was after hours and was complete chaos finding a spot to put it.Charles H.
Customer did not leave a comment.Daniel C.
Very quick and easy checkout. Very organized and well run.William S.
Customer did not leave a comment.Reese J.
Customer did not leave a comment.sam R.
Only suggestion I would make is to stagger the pick up time, because when so many people arrive at the same time it's a longer wait time. They were awesomKimberly B.
Customer did not leave a comment.Riccardo A.
Customer did not leave a comment.Michael M.
Our pick up and drop off were really smooth, and they had the equipment we requested.Corina N.
everyone working there was very efficient and friendlyNicholas B.
I originally booked this location to drop the truck off at. However, apparently, the location had too many trucks parked at itâ€¦ so you guys changed it up on me last minute to drop it off at a â€œlotâ€ for auto shop. 2 things: 1. this so called â€œlotâ€ (at 2815 N Sheffield, Chicago, IL) DOES NOT EXIST and it's a sunday so the auto shop is closed. TERRIBLE CUSTOMER SERVICE TO IMPOSE THIS ON A CUSTOMER WHEN THEY DID NOT SELECT THIS LOCATION FOR DROP OFF. I wasted 30mins of my time trying to find where to park this thing and was on hold with you guys the whole time to get NO HELP 2. If the location being booked has too much volume to service more trucksâ€¦ maybe don't make it available as a drop off location online, or prioritize trucks coming from out of town over local trucks because likeâ€¦ how the fuck am i supposed to where to go when I'm new to town? VERY POOR CUSTOMER SERVICEJoseph B.
Customer did not leave a comment.David L.
Customer did not leave a comment.David G.
Was really good service no complaints thanksElias M.
Customer did not leave a comment.Trevin W.
Few people at that location. Didn't catch the names, but the bearded white gentleman has a bad attitude and energy. Additionally, when I was returning the vehicle two guys (U-Haul Employees) we're literally swearing at each other, absolutely not helpful and borderline disrespectful, I hesitated and didn't approach them for any extra questions god forbid I have. Awful!Daniil S.
The front desk service was excellent, quick and knowledgeable. Made sure all extra equipment was includedJoseph S.
Customer did not leave a comment.Harry E.
Customer did not leave a comment.Alyssa R.
Customer did not leave a comment.Jeffery H.
This is the best uhaul rental location in the city of Chicago! Will drive out of my way to use their services.Mitch D.
Counter staff are wonderful - Actual equipment does not match up. Trucks have mechanical (transmission/suspension) and body damage issues which take a long time to annotate to avoid being charged on successive rentals.Ronald R.
Customer did not leave a comment.lydia S.
Customer did not leave a comment.Caroline S.
Customer did not leave a comment.Corinne H.
Customer did not leave a comment.Samuel N.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Guadalupe A.
it seemed as though the cost at the end was higher than what was quoted. i think more clarity around that would be helpful to the next customerSunil C.
hassle free and convenientJohn R.
Customer did not leave a comment.Roselle D.
Customer did not leave a comment.Avery R.
Did not interact with any personnelArminius B.
This location was friendly and helpful, but VERY CONFUSING authorized driver situation - on the phone with the UHaul 800 number, they said all drivers should present licenses and be added as AUTHORIZED DRIVERS to the contract. This location that they wouldn't do that, said that any person with a valid driver license could drive the truck, but the contract makes clear that only the AUTHORIZED DRIVER is really authorized/covered by SafeMove insurance we purchased. LATER SPOKE TO AGM at another location who clarified that due to an error in the software, some locations can't add an extra driver license/authorized driver. I injured my knee right after picking up the truck and had to drive the truck cross country intead of my girlfriend due to this situation as the locations told me it was impossible to switch the truck once the truck was dispatched.Joel B.
The truck was received was extremely old and did not feel safe. It made terrible sounds when turning, had absolutely no pick up and was generally scary to drive. This truck should not be rented out without a lot of maintenance.Jeff R.
Transmission on the vehicle I rented is just about shot- very difficult to get it into gear. Otherwise clean and fine. Friendly and helpful staff.Peter M.
Customer did not leave a comment.Adrion A.
Customer did not leave a comment.Simon M.
Crystal did an incredible job getting me my van so fast! When I left the office the van was right there! Can't ask for more!JOHN M.
Excellent customer service . Fast and professional.Robert M.
Service was great. Very professional and friendlyMichael W.
Customer did not leave a comment.Norell L.
Carlos was top notch. High class service while guiding a speedy transactionMartin P.
Customer did not leave a comment.John Z.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Emma E.
Chrystal , Mike, and Gerry were terrific. On the other hand , Martin Mueller was not. I asked for a discount on the storage unit because it had a beam in the middle and some space was cut off by another unit. My unit F192). Martin was rude, condescending with word salad about how he could not make a discount and I was lucky to get the price I did. I was pleasant and should not be talk to in that manner! He should be let go! Linda Lennox 630-877-5193Linda L.
Customer did not leave a comment.Burt B.
Nothing, I enjoyed the speedy no haste service.Gordon W.
Customer did not leave a comment.valencia H.
Customer did not leave a comment.Connie B.
Customer did not leave a comment.James S.
Very well supplied with packing material, nice facility, convenient parking, easy equipment pickup, easy return of excess packing material.Stuart S.
Customer did not leave a comment.BRETT P.
Customer did not leave a comment.Alan W. | Overall Experience
Customer did not leave a comment.Michael C. | First Impressions
I still have a storage unit with U-Haul. I did not leave. I was mistakenly being charged for two storage units when I only had one.mary l. | Overall Experience
Front desk staff very professional and helpful. Manager on duty was very professional and understanding. I was a tenant for several years and never had an issue.Ivan D. | Overall Experience
Customer did not leave a comment.Dor L. | Online Move In
Customer did not leave a comment.Mark T. | First Impressions
Customer did not leave a comment.petra d. | Overall Experience
Access to the units is not convenient. The loading/unloading area is in an inconvenient alley. The building loading entrance is several feet above ground level. It would be very difficult or impossible to get large items from a truck into the building. The elevator doors frequently close and interrupt efforts to load/unload the elevator.Larry D. | First Impressions
Customer did not leave a comment.Donald D. | First Impressions
I thought the prices were high considering the size but overall satisfied.mary l. | First Impressions
Customer did not leave a comment.Nora R. | First Impressions
Crystal was great, she made it effortless renting a storage unit. All the young guys working the vehicles were on top of everything getting the van ready and the van looked spotless they explained all the the paperwork and the vehicle. Over all it was such a great experience. Crystal is a good leader!JOHN M. | First Impressions
Customer did not leave a comment.Jessica C. | Overall Experience
Rick was especIally helpful!Jessica G. | First Impressions
Customer did not leave a comment.Dustin J. | Online Move In
Customer did not leave a comment.Elvarina A. | Overall Experience
Rick was super-helpful and very customer-friendly. Explained the options, was flexible and offered a discount. Thanks Rick!ted k. | First Impressions
Every single team member at the facility went above and beyond with accommodating our needs. They were extremely helpful every time I spoke to them on the phone, I’m very willing to work out any issues we had with logistics. I am in a business where customer service is essential to its success. The service which I received throughout the process with this location was exceptional. Thank you for making this a seamless process. Please contact me if you have any further questions. Tom B.tom b. | First Impressions
Customer did not leave a comment.Andre D. | Online Move In
Customer did not leave a comment.annie r. | Overall Experience
Staff wonderfulNancy P. | First Impressions
no complaints staff was friendly and helpful which was much appreciated. Thank you.marshall p. | First Impressions
Crystal was very easy to work with.MArk E. | First Impressions
Customer did not leave a comment.Xatavia H. | First Impressions
Customer did not leave a comment.Stanley W. | Overall Experience
Customer did not leave a comment.Nic B. | Overall Experience
I had a 15’ truck and had to park outside the building with no street parking. The recommended alley was occupied by another truck. CSR was great but dragging my furniture up a long drive way/ramp was not something I was planning to do. Both the alley and driveway were not pedestrian friendly. I would like to suggest that the truck return area be used for guest instead of an alley.JOSE D. | First Impressions
Great facility. Easy access. Staff was accessible and quick with solutions. Clean environment.emma d. | First Impressions
Good staffMaanav N. | Overall Experience
Staff is not very friendly especially the guy always up front. The guys in the back are nice.emily t. | Overall Experience
Customer did not leave a comment.Eric H. | Online Move In
Customer did not leave a comment.Jacob C. | First Impressions
You guys are great! Friendly, professional & helpful even when things are hectic. When the unit I rented online wasn't what I envisioned, they quickly helped me find a different unit that would work. Just thoroughly impressed with this Uhaul and how it is run.Lee U. | Overall Experience
The staff were fantastic, helpful and clearly working hard - give them a raise! The building and my storage unit were FILTHY. THIS LOCATION NEEDS SOME SERIOUS UPGRADING! I moved my stuff to your Lohan Square location which is much cleaner - both the over all building but especially the individual units.Lisa S. | Overall Experience
It was a hassle to access my unit, and the parking lot was constantly way too full of uhaul trucks. There were times where I really needed to my access my unit, but could not. I am happy to be leaving.Tyler Z. | Overall Experience
Customer did not leave a comment.amit t. | Overall Experience
Customer did not leave a comment.alexzondria t. | Overall Experience
Martin Mueller is a great asset to U-Haul. Please thank him again for me. Thank you.LINDA C. | First Impressions
I would definitely use this facility again if needed and recommend it. Very easy process with helpful people. I even got a call when my monthly fee was about to be late, saving a charge - much appreciated.francine w. | Overall Experience
Customer did not leave a comment.Mason a. | Overall Experience
Chris was very helpful at helping me select a storage unit. I was very pleased with the overall experience.Harriet C. | First Impressions
Staff was not helpful when I first put my belongings into the unit. I reserved a storage unit that did not require stairs, and I received one with stairs. Unfriendly manager.Valentina M. | Overall Experience
Customer did not leave a comment.nana a. | Overall Experience
Customer did not leave a comment.Abby W. | Overall Experience
Customer did not leave a comment.samantha h. | Overall Experience
Customer did not leave a comment.Mark L. | Overall Experience
Customer did not leave a comment.HUNTER M. | Overall Experience
Customer did not leave a comment.john l. | Overall Experience
Customer did not leave a comment.Veronica B. | Overall Experience
Customer did not leave a comment.Jill P. | Overall Experience
Customer did not leave a comment.Danielle W. | Overall Experience
Customer did not leave a comment.Mckengie S. | Overall Experience
Customer did not leave a comment.ANTHONY L. | Overall Experience
Customer did not leave a comment.Arnab M. | First Impressions
Customer did not leave a comment.rutel s. | Overall Experience
Customer did not leave a comment.Camillo T. | Overall Experience
The hinge of the door of my unit was bent went I received it. This made it extremely difficult to get in and out of my unit. Unacceptable how you rent units that are maintained like that. I will not be using Uhaul for storage again.Luke L. | Overall Experience
The Lincoln Park location is great.John M. | First Impressions
The people were very helpful and hard working - no complaints about staff, although i could tell they have a lot to deal with in terms of the physical layout of this location. The customer evening access hours are too restrictive - 8pm is very inconvenient to deny access for loading or unloading. Most storage places allow at least til 9 or even til 11pm. Pleas reconsider these hours. Great availability of carts, smooth elevator and clear map and markings of storage units. However, the whole layout of the office - loading - drop off area is a nightmare. The building overall is very dirty (especially compared to most storage units) but my storage unit is gross! There are splatters of I-dont'-know-what on the wall, a giant rat trap in the corner by a wall of dirty chipped and flaking brick and paint. Your company needs to clean, repair, de-bug and repaint when a unit is emptied out - seriously. Most of that is basic maintenance. If there is a larger rat or mouse problem I'm sure that being addressed but how bad is it that there is a trap IN my unit? I'm concerned that there maybe rats or mice in my stuff while using this unit. I did not have time to address this with staff before I left town for the month. I didn't think i was going to have to take time to address such issues. I've rented vehicles form Uhaul several times over the years and have been happy with that service but I have to say if this is how your storage facilities are I am not inclined to use them again if even the basic cleanliness and appearance does not improve.Lisa S. | First Impressions
Customer did not leave a comment.Ryan G. | First Impressions
Would be nice to have the option of choosing a storage unit and knowing if you are getting an upper unit before just being assigned. For light items an upper level is no issue, if you have heavier items, it would be better to be able to choose something a little more accessibleDonald F. | Online Move In
Customer did not leave a comment.petra S. | Online Move In
Customer did not leave a comment.Kelsey Z. | Online Move In
This place made moving better. Everyone was friendly and helpful and hard working. It was honestly just really encouraging to see everyone trying so hard. The only critique is for the maps inside the storage units. Maybe it was just me, but I had a hard time understanding them, especially with respect to where the upper units were with respect to the lower units. Fantastic place though! Would highly reccommend. Thanks to you all!Lee U. | First Impressions
Customer did not leave a comment.Breda M. | First Impressions
I don't know if it was just the weather or if the guy had a bad day, but he was just not helpful. He was kind of rude and only confused and made it harder to think about what I needed in the store. He insisted a queen sized bed would not fit in a 5x10x4 space but lo and behold it did! Same with all my extra large boxes that I stacked on top of each other. I think it was just a bad day but if I come into contact with that sort of behavior again, it'll just make my storage experience even more miserable than it already is. Everything was clean and well maintained. The temperature was just fine too.Cayly C. | First Impressions
Customer did not leave a comment.Tybie G. | Overall Experience
Customer did not leave a comment.David C. | Overall Experience
Customer did not leave a comment.ANTHONY L. | First Impressions
One comment was I wish they were more specific about the type of storage unit I was getting.PETER C. | Overall Experience
Customer did not leave a comment.Zachary J. | First Impressions
Customer did not leave a comment.Asaf B. | First Impressions
Customer did not leave a comment.Kexin Y. | First Impressions
The employees were helpful and kind. It's the location and inside setup. Too many rude customers, traffic on Fullerton, no space to really park to unload. And for the inside, I was in the second floor and then had to walk up stairs to get to my space. It was a rough moving day for me. The location convenience was good, and employees were great, but it's too small for what you all are trying to accommodate. Also, I considered adding another storage unit because I thought all of my stuff would not fit, but the online process was difficult. I had to set up another profile and do the process all over. Then, there was no guarantee I would have another unit nearby or in the same side of the building. I was so stressed.Taylore M. | Online Move In
Customer did not leave a comment.Jenna B. | Overall Experience
Can’t access the unit before 7am despite the website clearly stating you can.Maxwell D. | Online Move In
Customer did not leave a comment.Elvarina A. | First Impressions
Great facility !Gray S. | Overall Experience
Friendly staff!SPENCER C. | Overall Experience
The team was awesome per usualAndrew D. | First Impressions
I reserved a storage facility for my 2-bedroom apartment and was given a very tiny unit that could not even fit a small portion of my belongings. We then had to repack them truck at the facility and go to another storage unit across town. Check in process was extremely slow and now I’m concerned I wasn’t checked out properly because I keep receiving emails from the facility and I am not using a storage unit there.Rachel M. | First Impressions
Made reservation for June 27, UHaul documents confirmed June 27, but UHaul text said move in 6/17. Local facility has 6/17, missed move in date. Local facility made new reservation over the phone,. Access code originally sent is denied. Now stuck in 40 minute waiting line in office. Worst experience.Sanford S. | Online Move In
Customer did not leave a comment.Chad H. | Online Move In
Wonderful SystemEvan S. | Online Move In
Customer did not leave a comment.Ananda W. | Overall Experience
Customer did not leave a comment.Dabney R. | First Impressions
Customer did not leave a comment.scefi d. | First Impressions
Maybe a sign letting pedestrians know how to get in the building. I walked around trying to find a “welcoming” door and decided to just walk through the garage. Over 2 days I met a guy and a mother/daughter on the street who looked lost and they were trying to figure out the same thing. Just a suggestion.Erik G. | First Impressions
Need to put up more signs alerting people that they will not have access if they don’t check out. Not sure why you think it is effective to not allow a paying customer access to their belongings because they forgot to check out. It’s really just poor customer service.Jameson G. | Overall Experience
Customer did not leave a comment.Janice C. | First Impressions
Donovan was super helpful! Great customer service!Desiree M. | First Impressions
A little pricey for the room given. But friendly staff and clean premises.lauren m. | First Impressions
Customer did not leave a comment.Octavio R. | Online Move In
Customer did not leave a comment.Chris J. | First Impressions
The original unit I was given had a massive pole in the entry way, so there way no chance my dresser or any other large object I needed to store would’ve fit. Why even rent this out? Not to mention the unit I switched to, I had to take all my things up a staircase and then again lift everything up 3 ft to get it up into the unit. This was completely unlike what the online description was. I would have never chosen this. The facility has horrible flooring so the carts bounce. I watched someone else moving into a storage unit have their glassware fall off their cart and shatter. Absolutely worst storage experience of my life. Would not recommend.Sarah H. | Online Move In
Customer did not leave a comment.James K. | Online Move In
I made a reservation for a specific size storage unit and I was given a different one. Staff was not friendly at all when asking for more information about this incident.Valentina M. | First Impressions
Customer did not leave a comment.Christopher B. | Overall Experience
Customer did not leave a comment.Jose G. | Overall Experience
Martin and Crystal are awesome to work with.Stephanie H. | Overall Experience
Customer did not leave a comment.Elizabeth B. | Overall Experience
Customer did not leave a comment.maria s. | Overall Experience
Customer did not leave a comment.Ananya J. | First Impressions
Customer did not leave a comment.Paulina L. | First Impressions
Customer did not leave a comment.Taneka N. | Overall Experience
Customer did not leave a comment.ELBA T. | First Impressions
Customer did not leave a comment.Deborah B. | Overall Experience
Customer did not leave a comment.Nichole B. | Overall Experience
Customer did not leave a comment.Ryan M. | Overall Experience
Customer did not leave a comment.Julia W. | Overall Experience
Convenient, safe, clean and courteous customer service! Easy and enjoyable interaction with U Haul.Rob B. | Overall Experience
Online Drop off process is not convenient and complicated.Chang Y. | Online Move In
Customer did not leave a comment.Mckengie S. | First Impressions
Very convenient, simple, easy to follow. Thank you!Kyle J. | Online Move In
Staff were helpful and storage unit was accurately sized. The elevator is incredibly slow and also sometimes the door doesn’t open on the 4th floor when it arrives on that floor.Max E. | Overall Experience
Customer did not leave a comment.francine w. | First Impressions
Customer did not leave a comment.JOHN M. | Overall Experience
Customer did not leave a comment.Kendall R. | Overall Experience
Customer did not leave a comment.christian c. | First Impressions
I reserved a storage space 2 months ago, I show up yesterday and they say the only one available is not only smaller than what I reserved but also more expensive. Completely unacceptable. I had to throw away items because they wouldn’t fit. This will be the last time I ever use uhaul for storage and I can promise you I will be telling every one I know to never use uhaul for storage in Chicago. Worst experience I’ve ever had.PETER C. | First Impressions
The space was clean and secure. Everyone I interacted with were incredibly helpful.Amber B. | Overall Experience
I was screwed over by Public Storage who assigned me a unit half the size I needed and were closed on the day I needed to move in. I called U-Haul and within 10 minutes was able to access a storage unit that was correctly sized. The staff were friendly and efficient. Highly recommended.Max E. | First Impressions
The elevator was not working properly. Twice I had to go to the sales reps and ask for help. There was not a lock in the unit as the sale rep said and I had to go back and get one from him.MONICA B. | First Impressions
Customer did not leave a comment.Megan M. | Overall Experience
The unit I originally rented did not allow us to store our daughter’s queen bed. The door was too small. Donovan was super speedy and helpful, getting us switched to a different unit so we could unload and return the truck on time.Julia W. | First Impressions
I’ve been doing business with uhaul for long time, however the experience I had yesterday was horrible. Stuff sucks and uninformed. And sense of costumer service is absent. Very disappointing!!Vladimir B. | Overall Experience
Customer did not leave a comment.NICHOLAS I. | First Impressions
This storage units are dark, and too many homeless are living temporarily in the spaces. There is no parking for loading and unloading, no trash receptacles and it feels dangerous to even go to the spaceCHRISTOPHER P. | Overall Experience
Customer did not leave a comment.Mona S. | Overall Experience
Extremely professional. And well ran. Great customer service all around from all employees.Amir S. | Overall Experience
Customer did not leave a comment.harriet b. | Overall Experience
Customer did not leave a comment.TERESA M. | Overall Experience
Whenever dealing with a staff member, they always seemed like they were being bothered by having to assist a customer.Stacy R. | Overall Experience
Customer did not leave a comment.Lisa C. | Overall Experience
Thank you.john h. | Overall Experience
Customer did not leave a comment.matthew v. | Overall Experience
Customer did not leave a comment.Kyle T. | Overall Experience
Customer did not leave a comment.Aleksys B. | Overall Experience
Customer did not leave a comment.JULIA A. | Overall Experience
The gentleman who signed me up and checked me in was unbelievably rude and contrary. He should not be in a job where he deals with the public. I am older and dealing with mobility issues. I wanted the biggest unit that was easy to access and without stairs or difficult corners. He refused to try and help me until I told him how much space I needed, I repeated my requirements. He showed me the location of a couple on the map that were very difficult to access. Another employee overheard the conversation and suggested a unit that was large and very easy to access. He continued to check me in for my vehicle and was increasingly rude. All other employees of the facility were lovely, helpful, kind and cheerful.Lisa C. | First Impressions
Customer did not leave a comment.SHIRLEY B. | Overall Experience
I was not warned that my storage unit that I rented was 7 feet off the ground with no access ramp. It was dangerous moving in with non professional movers. I am lucky no one was hurt.Amy S. | Overall Experience
Customer did not leave a comment.Jenni N. | Overall Experience
We secured this Unit to store our Daughter's belongings from Her Dorm since We live in Toronto, Canada. They made the process, quick and easy and We will definitely recommend this facility moving forward.Allicia M. | Overall Experience
Thank you! Great staff. Organized operation.Scott S. | Overall Experience
Customer did not leave a comment.Kelly S. | Overall Experience
Customer did not leave a comment.Kate F. | Overall Experience
Customer did not leave a comment.Dalton B. | Overall Experience
Customer did not leave a comment.Joseph M. | First Impressions
Customer did not leave a comment.ABBY S. | Overall Experience
Customer did not leave a comment.SHIRLEY B. | First Impressions
Customer did not leave a comment.Victoria A. | Online Move In
Customer did not leave a comment.Liam K. | Online Move In
I got there to take all my items out of my unit and a lock that wasn't mine was on the unit -- not one of the "you didn't pay you fee" locks, just a lock that wasn't mine. We called for some help and were rudely told by Rick, who I believe is actually the owner, that we had the wrong long. No one ever told us what the "right" lock was, but it seems like it was just a ploy on UHaul's end to steal more money from customers. I mean seriously, if I put a lock from a different storage company on my unit and I'm happy with that why do I need to buy one of your locks??Rachel S. | Overall Experience
Great selection of moving materials, and a very convenient process to store and retrieve items. Facility very clean, and very helpful and pleasant staff.Michael F. | Overall Experience
Michael B. I was very helpfulOscar O. | Overall Experience
Very nice on the outside, but the inside of the unites were very dusty and collected dust. Very expensive for the amount of dust.matthew f. | Overall Experience
They were very busy ! Staff needed more help ! I will rent again !!jeff a. | Overall Experience
When I reserved the storage unit for my daughter I called out all items that needed to be stored. The Uhaul customers service on the phone said a split would work & assigned me a unit. When I called to confirm reservation a different representative said I probably need a bigger one but did not tell me that in order to put items into it you had to go up 4 stairs to a landing & then lift stuff into unit. This was extremely hard & inconvenient for 2 petite girls in college. So the person at the actual facility gave them the option of getting a 2nd unit that was smaller to put their boxes in where they could manage it themselves because they didn’t have to go up stairs with them. The movers are going to put the 4 pieces of furniture in the bigger one which will have room left over. All other units were unavailable. So basically they have no other choice at this point but to spend extra money which they themselves did not have & rent 2 storage units when in actuality they only needed 1 large unit. Had it not been for the customer service person who gave me inadequate information on which unit to rent & did not tell me they would have to physically carry stuff up stairs, I could have gotten a large unit when I made the initial reservation. I even asked “Is there an elevator” she said yes. But failed to say that they would still have stairs to go up. I am out of state so I had to trust the customer service rep on the phone with the information she gave me. I am angry that we have to pay for 2 units when all we needed was one & I did call in enough advance time to have gotten just one. This is a huge inconvenience & waste of money that the girls did not have that they are now going to have to pay their parents back for.Sonya R. | First Impressions
The staff member who helped show me to my unit was helpful, but the employee working the register/in the office was clearly way overwhelmed. She was the only person working, and was taking about 20 minutes+ per/customer. I waited in line (with only one person in front of me) for about 40 minutes just to get shown my unit and get the keys. I had to pay my movers another $200 to wait for an hour because she took so long with each customer. On top of all of that, when I came back to uhaul later that day, my access card didn't even work- hadn't even been an hour since I received it/activated it. Overall it was a horrible experience and very unorganized. There needed to be more staff members working, and the ones who were working need to have a sense of urgency and efficiency, to understand people may not have all day to wait for them to finish chit chatting with the customers while there is a long line of customers waiting. I understand being understaffed, but this was just very poor experience.greer h. | First Impressions
The floors were warped and bumpy making transporting goods difficult. Other than that, it was a very easy experience.will w. | First Impressions
Customer did not leave a comment.Venkata B. | Overall Experience
Customer did not leave a comment.FRANK M K. | First Impressions
Customer did not leave a comment.Kara T. | First Impressions
Customer did not leave a comment.Miles O. | Overall Experience
Customer did not leave a comment.Paul L. | Overall Experience
Super pleasant staff!david d. | Overall Experience
Customer did not leave a comment.Krista B. | Online Move In
Negative: Received a call the night before we were supposed to pick up the truck telling us that it was double booked and we'd need to go to a different location much further away. That being said, we reserved a truck 2 days before we needed it and it was on a very very busy moving weekend. When trying to re-book, we were on hold for at least 20 minutes each time we called. Positive: We drove back to Chicago during the riots and we were unable to put our stuff in the storage unit bc of the riots. They let us keep the truck an extra night and were very helpful and friendly along the way!Joseph H. | First Impressions
Customer did not leave a comment.Matthew M. | Overall Experience
Customer did not leave a comment.Joshua C. | First Impressions
Customer did not leave a comment.Joseph R. | Overall Experience
I’ve needed to use the U-haul facility in Lincoln Park a few times. Every time they have gone over the top in their service. I’ve gone to them even once moving out of the neighborhood. Highly Recommend.Joan O. | Overall Experience
Customer did not leave a comment.KATHERINE L. | Overall Experience
Elevator is broken for the second day now with no way to access the large items. No contingency plan- no carts on upper floors to at least roll items to staircase, no door stoppers for staircase doors. Email should have been sent to all renters letting know of the issue so people do not show up with help, rented truck to find out that items can be accessed. No information is avaibale as to time line of repairs.Alexandra B. | First Impressions
Given the circumstances with everyone moving things due to COVID-19, people were patient and helpfulleesa w. | First Impressions
Customer did not leave a comment.Leslie A. | First Impressions
Customer did not leave a comment.carrie w. | First Impressions
Customer did not leave a comment.Sydney M. | First Impressions
Customer did not leave a comment.Jorge S. | Online Move In
no lock in unit still not sure where to park or what rules areMark W. | Online Move In
Customer did not leave a comment.ROHIT K. | Overall Experience
Customer did not leave a comment.Jenna B. | First Impressions
I spoke to several reps about this rental, and everyone was extremely helpful and kind. Mike at the desk on a first visit and at check in time, Rick on the phone, Jasmine at a national call center, Tameka who phoned me to confirm the reservation and another Rick who took me to the storage space--and a very kind lady who received the returned van and gave me a printed receipt late Friday afternoon, 2/21/20, but whose name I don't know--everyone was most knowledgeable, patient, courteous and personable. Many grateful thanks to each and all!Walter R. | First Impressions
I am so happy to know you as a company and will be forever remembered for excellent services Every one needs to know about you and i will be continue to be your customer and public relations person.Johnsongreatson U. | Overall Experience
OkTAMIKA G. | Overall Experience
Very helpfulTAMIKA G. | First Impressions
5 stars+!! And that goes for ALL the personnel I encountered and helped me at my destination 'home base' (UH storage) on Fullerton. Space limited here so pls call for more feedback: 773-251-4507A John R. | First Impressions
Quick. Good. Friendlydan n. | First Impressions
Great experience super easy the only issue was no 24 hour access other than that it was perfectDon B. | Overall Experience
Very easy to move in and out! That flatbed really helped. Thanks, TheresaTheresa B. | Overall Experience
The staff were especially helpful, even during the press of June 1st, when students were inundating the facility. My one COMPLAINT is that U-Haul didn't prorate the final month of my 2 storage spaces.James W. | Overall Experience
this uhaul was so great! staff was kind and helpful, the space was clean, it was hardly busy, so loading and unloading was really easy. the process of signing up and canceling was super smooth!reina n. | Overall Experience
Had a great experience. Everyone was extremely helpful and I highly recommend this facility.Michelle B. | Overall Experience
Your elevator was broken the day we moved in. Lock left on after daughter moved out. Several phone calls with you saying you take care of it and charge me. Never did. Horrible communicationAnn A. | Overall Experience
Customer service was awful. I reached out to the store a couple times while I was out of town to see if I could get my rent due date moved to match my payday. Never got a response and had to pay extrajose m. | Overall Experience
Everyone at this location was very friendly and helpful on move-in and move-out. Would definitely come back if needed and recommend this site.Carol F. | Overall Experience
Very well run, no problems at all.Michelle B. | First Impressions
Very niceivie o. | Overall Experience
Great service!Oscar M. | First Impressions
Always clean. Well lit.Brendan V. | Overall Experience
👍🏻👍🏻👍🏻katherine p. | Overall Experience
n/aKaren R. | Overall Experience
Easy access and very convenient.harriet b. | Overall Experience
I discovered that the main door to the parking lot was broken and had been broken for TWO WEEKS !!! The wait time on a Friday evening was minimum half hour with ONE person working. UNHELPFUL!!suzie s. | Overall Experience
Great experience!Kirsten C. | Overall Experience
Nothing to add, I'm very glad I ordered ahead of time, it was a busy moving day!Yvette S. | Overall Experience
Outstanding service—above and beyondlawrence w. | First Impressions
My only issue is expect to wait awhile. While each time I had to go to the office to sort things out or pick up went extremely smoothly, it took a bit of time. Often there's only one person working.Logan E. | Overall Experience
I am pleased that my personal belongings were secure at this location. Highly recommendCharmaine m. | Overall Experience
ExcellentMarianne B. | First Impressions
The facilities were great, but the staff routinely ingnored customers to talk to each other or stand around on their cell phone.Ellen T. | Overall Experience
The entire staff was friendly ,efficient and knowledgeable. The facility is very clean and organized. They have everything you will need to move.Karla G. | First Impressions
Good svc @ front desk. Noticed damage in our unit while moving in items (some failed or snipped ceiling caging.) Notified manager and he promptly repaired. Will definitely use this location again.Michael O. | First Impressions
.Amy B. | First Impressions
It seemed to be a very busy and hectic day but staff was courteous and extremely helpful.Stephen S. | First Impressions
This facility is next to a university. It was the day before student dormitory move out and they were terribly understaffed to handle the customer needs. it was a 35 minute wait.Karen R. | First Impressions
Great customer service! Mica (not sure of the spelling of her name) went out of her way to be helpful and make the experience easy. Also, Ricky D was a lifesaver! We will recommendation to everyone!Blair L. | First Impressions
The elevator was out of service and they did not provide any assistance. Employees are careless about people’s service and helping in any way possible.Jose D. | First Impressions
One woman was incredibly rude no one said hi or how can i help you i waited in line for 15 mins (didn’t see that 1 person was free) and she never called me over but I obviously couldn’t see herbeyla m. | First Impressions
Your staff was phenominal, very helpful, as well as very understanding!Katlin W. | First Impressions
Michael was a consummate professional, making sure I knew every in and out of my storage agreement, let alone how, when, and what I can access. All in all a great experience during a hectic time.John S. | First Impressions
You all are the best. Super friendly, fun and easy to work with. There was a bit of a situation when my ex gf showed up and I had to call the police. The team at Uhaul were kind about it. Thank you :)Chris B. | Overall Experience
Very kind and patient and helped explain all the options available. Super simple and streamlined process!reina n. | First Impressions
I have a problem with the fact that once I vacated my storage unit with about three weeks remaining, that I was then charged for rental of the UHAUL POD. Should have been prorated. NOT HAPPY!!!Michael W. | Overall Experience
The facility is very well maintained but the inside staff is curt and impolite.john b. | Overall Experience
We showed up unknowingly late to the final check-in. We we're hoping to unpack all our stuff and leave the truck. One member of the team, ricky stayed with us after hours to help us finish. AmazingBen A. | First Impressions
Check out required me to write down a ton of info......and then watch it get typed into the system. Doesn’t make a ton of sense. Also, one very old elevator that you have to run down/up to get itNate C. | First Impressions
Janet Hales zip code 46224.janet H. | First Impressions
n/aSheewin P. | Overall Experience
Great customer service, tight securityHILLARY D. | Overall Experience
OkayJOHN D H. | Overall Experience
Great location and good serviceraidel j. | Overall Experience
Great staff well maintained and cleantroy s. | Overall Experience
Crystal & the team did a great job of getting me settled in an expedient way on a busy New Year’s Eve. Thank you.Ronda H. | First Impressions
Pleased with the facilityKaren L. | Overall Experience
Great serviceWendy W. | First Impressions
Worked well for our needs.mary m. | Overall Experience
lines were often too long on busy days. add more staff to meet demand.studio bleeka llc l. | Overall Experience
Scheduled time was 7am, online check in option not working. Storefront opened at 7am but did not have my rental ready. Waited an additional 45min Friendly staff, but unorganized. Fix online check in!Alexandra F. | Overall Experience
1. Dirt coated my stuff in a layer of filth. Mouse droppings 2. Payment site shows $0.00 when accessing site to pay - resulted in many late fees for me when I logged on and thought I was paid up.TRACY S. | Overall Experience
Very good experience.Daniel G. | Reservation
I would use them againJANELL K. | Overall Experience
Everyone was very helpful.Kristina B. | Overall Experience
Quick response to inquiries and access issue.pilita b. | Overall Experience
nicenathan P. | Overall Experience
Very friendly and helpful staffangela j. | Overall Experience
no commentsHilary W. | Overall Experience
Person helping us load our storage unit was outstandingMike W. | Reservation
Except for the initial wait time on the phone, this place provides excellent service, help on what you need and is very safe, clean & convenientRajendra K. | Overall Experience
Poor customer service.Emery H. | Overall Experience
Good experiencedan s. | Overall Experience
The only problem I encountered was being assigned two units that were two small before being assigned an apporiately sized unit. Otherwise a fine experience.Emily R. | Overall Experience
The whole process was very easy and the staff was helpful.Solana O. | Overall Experience
Wonderful facility, awesome staffBryanne R. | Overall Experience
When I signed up for the storage unit it was under the assumption that I would have 24/7 access. The hours were very inconvenient to me. I tried to call the supposed manager on duty and was ignored 2xRyne K. | Overall Experience
Had my truck and storage unit ready and clean for me upon arriving. The Fullerton location even kept longer hours to ensure I could get all of my items into the unit.Samuel M. | Reservation
Friendly staff, well kept facility. Only issue was the occasional card access issue, but there was always help nearby.VICTORIA S. | Overall Experience
Nice People always good customer service! 💯👍Dandre T. | Overall Experience
I never moved out I stopped that day in Chicago to pay the settlement but they already sold my goods and I spoke to someone 2 days prior and they said I would be good. They sold all my goods for 30$France C. | Overall Experience
Keep up the good serviceTati R. | Overall Experience
Staff was friendly but not helpful. It was a nightmare trying to get information. In the end I just gave up.. I would not recommend.MICHAEL C. | Overall Experience
Whole process was extremely smooth and everybody was very helpful. Made the stress of moving a lot easier.Taylor R. | Overall Experience
Facility was clean and well maintained. Had a mothball smell on 3rd level. Staff is always very friendly and helpful.Michael J H. | Overall Experience
Crystal and her staff are always polite professional and friendlyJeffrey C. | Overall Experience
Never had a poor experience with this location. Always appeared to be very well run and there were no concerns around the security or conditions of storage.ANDREW O. | Overall Experience
Great customer service and easy to come in and out to get storage.Erik L. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!