Customer did not leave a comment.Diane R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Mather
Sacramento, CA 95827
(W Of Mathr Fld Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the windshield is CLEAN inside and outside. Apply a sticker in an easy-to-see spot showing where the gas tank is located. supply pedal extenders for short people so we don't have to sit too close to the steering wheel in order to reach the gas pedal. Tell people where the truck number is so we know where to look to find the right truck. Provide a ramp to roll heavier items into the truck, even on lower beds.Jean F.
Counter service was excellent, don't recall gals name, but she did a excellent job getting me hooked up to the rental trailer.Ken S.
Nice ðŸ‘irina C.
Erick & staff were friendly, helpful, and knowledgeable. Pick up and return was well organized. Thank you!TINA R.
Customer did not leave a comment.Stephen A.
The only negative was that I wasn't able to use the trailer as described. It said it was a 6'x12'. But I had a 5'9â€ wide load and due to the ramp I lost over a foot of clearance. So I was unable to pick up my load due to opening not large enough. So I wasted 38$MATTHEW R.
Customer did not leave a comment.GABRIEL G.
All uhaul locations are unreasonably under staffed. I have rented many time and it's always the same.RONALD M.
Customer did not leave a comment.aldo L.
Customer did not leave a comment.JACOB E.
Your internet at the location was extremely slow. The employees get frustrated when the line is long and they have to wait for the internet to process the rentals for the people in line. Same frustration exists at the UHaul on Pyretes way in Rancho Cordova. Staff is GREAT!MARTHA H.
Customer did not leave a comment.irina C.
Customer did not leave a comment.JOHN K.
I like this location. Both of the women who helped me today were efficient and professional. Thanks!Robert B.
Customer did not leave a comment.JIMMY J.
They need more help only had one worker had to wait for helpDavid B.
Customer did not leave a comment.Mond C.
Good customer service. Still got charged for only using miles to drop off at a different location.Devin H.
Customer did not leave a comment.SAMANTHA R.
The employee helping me with the trailer was very rude. That was the only issue that I had while picking up the trailer.Hossein A.
Customer did not leave a comment.KELVIN H.
U haul went out of there way to find a enclosed trailer. My u haul location hadt to call and tell me that the one I reserved would not be in. They found one at another location and took 25$ off.Mark H.
Customer did not leave a comment.Jonathan D.
How much I was charged didn't make sense to me, and when I asked the employee why and if she could explain some things for me, she just said that's what it says on the computer and that I'd have to contact their manager for more detailed answers. But I feel basic questions regarding charges should be in every employee's basic knowledge . It went over my 100 deposit when it was the shortest distance I've ever used with U-Haul, And I was last told my remaining balance is 14 and some change. Now I'm recieving messages stating I owe 30 but no late fees have been applied nor will be for a whole other week. I feel I'm being charged wrongfully or inaccurate and no one can even be bothered to explain anything when I ask legitimate questions.TAYLAR M.
Make. It an accessible location. Thanks!PETER B.
They were very kindDaniel B.
Customer did not leave a comment.Michael P. | Overall Experience
Customer did not leave a comment.Vitaliy L.
Customer did not leave a comment.kelvina T.
Found my needs meet and attention given to my return of U Haul equipment. However; I did have to help the lady remove the 6 x 12 trailer from my bumper ball. Need tools to make this easy.DARNEL D.
Customer did not leave a comment.ANDY N.
Always a good experience using uhaulTRACY M.
Customer did not leave a comment.VITALIY L.
Customer did not leave a comment.DEBRA L.
The customer service person was great, She knew her stuff and got us set up right away even though we didn't have a reservation. We only had it for about two ours and when we brought it back she had us checked back in quickly.Ladonna F.
Customer did not leave a comment.ALONZO P.
Continue with your customer service. Thank you!CARL G.
Keep everything the same as it is. Great customer service and very easy check-in/check-out.STEVEN L.
Customer Service was knowledgeable & friendlyjohnny L. | First Impressions
The one downside I found was that my unit was on the second story and there isn’t a service elevator to help get heavy items up and down, forcing you to use the stairs..not the safest/most efficient. The plus side however, was the unit was very clean and was a better price then other units I had looked into.Lauren S. | Overall Experience
Jessica R. was very efficient and experiencedLuke Z.
Nothing. Polite, helpful, understanding when complications arise. Would recommend %100. I did computer check in, had questions and staff very helpful. I assumed dolly I ordered was in truck, didn't look. They deducted from my bill with no issues since I didn't have it.Kathleen P.
Customer did not leave a comment.PATTERSON B.
Customer did not leave a comment.Mike V.
Customer did not leave a comment.Alvin A.
Customer did not leave a comment.Tim T.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.JOHN M.
I rent a trailer and returned after hours and next day they called me and left voicemail Of stealing one of the trailers without checking cameras carefully, also one of the employees called and left massage to my reference phon and left same massage and I'm very upset with unprofessional treatment with customer.Farzin A.
Excellent service from Jessica.Don N.
My experience was perfect, great staff and service was quick and informativeJAMES LEE ROBERT H.
Customer did not leave a comment.SHERRI colleeen W.
When we rented the truck, it reflected a 7/8 tank of fuel. We drove the truck a total of 31 miles. Before returning the truck, we put in 3+ gallons of fuel. After dropping off the truck, I received a receipt reflecting a charge of $24.60 for fuel stating the tank was only 3/4 of a tank of fuel when we returned it, No one came out and checked the fuel tank when we returned the truck and then claimed afterwards it was not at the amount of when we rented it. I have a fuel receipt! They are a rip off!TIMOTHY W.
Jessica was the best customer service agent I've encountered in a long time!Dustin R.
Rude customers services, nothing was explained in detailedLOU L.
Customer did not leave a comment.Sharon I.
Customer did not leave a comment.Cristine C.
Customer did not leave a comment.matt m. | First Impressions
Continue great service and availability to customer. Rep was friendlier than staff in Crescent CityJonathan H.
Customer did not leave a comment.PATRICIA M.
The lady was friendly and helpful early that morning of the pick up. She answered all of our questions regarding our RSVP and general questions we had about our destination.Patriciamarissa C.
Customer did not leave a comment.Raymond V. | First Impressions
Customer did not leave a comment.Dean S. | First Impressions
Customer did not leave a comment.James C.
Super easy to pick up the trailer. Staff was friendly and professional.STANTON H.
Customer did not leave a comment.JENNIFER S.
Very professional snd quick smooth deliveryAlan L.
Perhaps my best u haul experience ever. I was greeted upon entering showroom. Jessica...a 10 star representative for sure. My already great day was made even better.Dallas R.
Customer did not leave a comment.RICHARD GARRETT H.
Great service, excellent employees.MIGUEL R.
Customer did not leave a comment.MARY C.
I rent at this location almost weekly. The staff is always helpful and know what they're doing. I can't say enough about my experiences at this location. Especially want to thank the Hispanic lady she goes out of her way to assist. But they're all very good.ANDREW H.
Britney was amazing. She was fast. ; she communicated next steps clearly and even under pressure being the only one in the office and having to manage six customers at once.BRENT L.
Excellent serviceSANDERSON LEE M.
Truck was in great running condition, was able to haul the things we needed to our home from my parents. Great rental rates. Will probably rent again in the future! Thank you!CLIFTON LEE II N.
Customer did not leave a comment.ERIK A.
Customer did not leave a comment.Paul K.
The store manager went above and beyond. Almost 2 hours after her shift, she stayed and checked me in. Excellent customer service!Erik C.
Customer did not leave a comment.JAMES J.
Extremely helpful made me feel like everything was okLisa C. | First Impressions
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Virginia K.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.JAMES H.
The manager was extremely friendlyVladislav K.
The staff at this location are always very professional, nice and quick to get you setup with your rental.FRANK F.
very easy listening made my day.Jason P.
Customer did not leave a comment.Nicolas R.
Customer did not leave a comment.FRANCINE C. | Overall Experience
Customer did not leave a comment.ALEXANDER B.
The general manager was awesome! The location has everything you need to move. The prices were reasonable; a one stop shop.Joseph C.
There was no lock in my unit, but I understand that it was after hoursEmma D. | Online Move In
Customer did not leave a comment.THOMAS G.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.Reina D.
Great customer service hands-down. Jessica Rodrigues was so polite and took good care of me everything went well and as planned for my day she just made it a little bit better. Thank You! Jamie HarrisJamie H.
Customer did not leave a comment.Matthew D.
Nice staff, very helpful! Thank you!VANESSA E.
Customer did not leave a comment.Genii R.
Customer did not leave a comment.Salvador C.
Service for picking up and returning my trailer rental was really quick, efficient, and a positive experience.DARREN V.
Service advisor was very helpful, polite, prompt and efficient. She even unhooked the trailer and checked me out quickly.Edward O.
The windshield was filthy, otherwise everything was great.TERRI P.
Customer did not leave a comment.GEORGE K.
Customer did not leave a comment.JOHNNY B.
My lock on my storage was damaged and they replaced it for me right there on the spit right away ..A+++Delores l. | First Impressions
Very nice place.Jay S. | First Impressions
Customer did not leave a comment.John W. | First Impressions
Customer did not leave a comment.Lauren S. | First Impressions
It was good.craig s. | First Impressions
Front desk rep was not friendly or very helpfulRobert B. | First Impressions
Customer did not leave a comment.Stephen W. | First Impressions
Great customer service very polite keep up the good workMichael W. | First Impressions
Wry helpful. Very courteous and just all around great human beings.Lydell F. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!