Customer Reviews for U-Haul Moving & Storage of N Las Vegas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of N Las Vegas

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Pam V.
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Customer did not leave a comment.

Benford W.
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MARCIAL O.
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FELICIA LEE M.
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MARLENE S.
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george H.
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Bonnie L.
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samantha G.
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Employeesss are great thanks 😊

Tracy H.
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Leonel C.
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MICHAEL ANDRES P.
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I was disappointed with the mileage rate. Would not use is again based on that alone.

Gary R.
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Tuck wasn't where it was supposed to be - never called me - never emailed me - This sucked....

derrik T.
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Customer did not leave a comment.

ELIZABETH MAGDAL Q.
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Customer did not leave a comment.

josephine C.
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This is the 2nd time that this U-HAUL in Las Vegas Had over charge my credit card. And this recent U-Haul I rented I was charges my credit card for $6,500 something. my bills was only $200.00 something instead of over $6,500 something.

DONNA RENA B.
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Customer did not leave a comment.

Kenneth E.
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RICHARD C.
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Diana Coy H.
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I (for USPS Henderson Offices) rented a total of 12 vans for our PEAK Season, from 5 different Uhaul locations. Uhaul representatives Andrea, Brittany, James, Michelle, Javier, and others, were all courteous, professional, and knowledgeable. They streamlined the entire process, and promptly responded to any issues and questions. The roadside assistance was also excellent. Thank you !!!

JASMYNE H.
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The girl helping me did a great job helping me and multiple people at the same time! She was on it! Her manager came out and told her to hurry up because she has a bunch of people waiting and VERY calm, respectful and professionally she told him she got everyone handled. Also super friendly, helpful and COVID safe the whole time!!! Thank you uhaul for making my move SO easy!!!

CHAUNCEY W.
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Thank you

Oswaldo D.
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Customer did not leave a comment.

ERICA H.
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I got charged double. You all need to be careful and not charge customers double other than that everything else was ok.

Lawrence B.
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Customer did not leave a comment.

JUAN ANTONIO H.
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Very nice and helpful staff

Richard F.
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Employees friendly and communicating, loved the interaction!

Narcisa Z.
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The staff was not professional, they did not move with any sense of urgency. I was overcharged. The vehicle smells like someone was smoking marijuana in it previously. The whole experience was really disappointing especially since it was my local U-haul location, in the future I plan to go to another side of town in order to get proper service, because what I received as customer service was horrible.

Thomas S.
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Customer did not leave a comment.

Kenneth B.
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Improve communication about status of equipment when it will be available.

David R.
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Customer did not leave a comment.

manuel F.
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Friendly,

David O.
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Customer did not leave a comment.

LILLIAN J.
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Give mini training to people who aren't computer savvy 😁

RAFAEL B.
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Employees were extremely unprofessional, unprepared, uncoordinated, & slow! The area designated for equipment return was occupied by random vehicles. Customer service was decent! The employee helping me with my trailer was extremely inconsiderate! This man was unprepared & not motivated whatsoever! When I asked for my trailer, he lethargically walks over. Claims he has to move two other trailers to get to mine. Then claims he has to go get some dolly to move the other trailers (which, I understand), but it took him 10 minutes to get this Dolly! Once he got the dolly, he finally moved the other trailers. & claimed he needed an extension harness for the lights! Which I understand! Safety first! AGAIN! Another this task took 10 minutes! I will NEVER go back to this location! I've been renting from uhaul for 10+ years, & have never experienced such horrible service! I NEVER write reviews! I just feel like whoever owns this place needs to hire different management & possibly clear out staff & start from scratch

ETHEL MAE J.
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the cashier did not ask me if I wanted insurance coverage. Charged me anyway for coverage. When I returned the vehicle (the same cashier) said I would have to call back on Monday to see if it can be reversed. He also did not ask how many miles I was need the vehicle. He charged for their minimum even though I was not using that many miles. Not acceptable

Carla D.
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Isabel M.
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Rhonda M.
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With everything that's going on in this weird ass world in 2020 the young lady behind the counter at the U-Haul place was the most hilarious most professional but still super down to earth and friendly I cannot remember her name but I'm sure you can look at my contract she deserves a raise she's hilarious yes super professional

Mario N.
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Service is always awesome they really do take care off your here love this location thank you

Angelique C.
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Not charge a holding deposit when people are moving and need their funds to not be tied up

Sharon N.
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I was disappointed that military discounts weren't given at this particular establishment, also the van we rented was very dirty inside and outside. It's especially important with the pandemic going on that at least the inside of vans and/or should've been cleaned. Another thing that we didn't like was the fact we returned van with more gas in tank than what was in van when we picked van up, but that extra money wasn't refunded. I would never rent a van, truck or any other equipment from this location.

Whitney P.
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Alfred S.
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Chaneka N.
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Shannon O.
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Manager sucked power out at 1 location wrong truck size poor customer service

ROWENA R.
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HENRY A.
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This U Haul location is the best! They need a bonus!

Art H.
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ALFREDO MONTERO C.
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Joseph B.
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No way to improve anything.

ROBERT P.
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Customer did not leave a comment.

Andreit S.
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Joseph B.
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KENYON DA'LAWERA T.
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Marsha M.
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Sharon H.
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TIMOTHY WAYNE F.
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FREDERICK EUGENE W.
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Erin P.
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Best Customer service ever . Kiana was great!

HENRY A.
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Top Crew!

KEALANI R.
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Customer did not leave a comment.

Johncarlo E.
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I was harass by the manager and he had the audacity to come to my house to look for me he threatening me with reporting the truck stolen never again will I use u-haul I have the voice mail left by employee that they reported the truck stolen

JEANNETTE DUNQUE B.
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For a day they charge me $141 then today $28 and $32.

VICTORIA S O.
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Checking in and checking out was not easy for me due to all the new online stuff. Both times the representative has helpful and knowledgeable. That was a relief as moving is stressful.

Jordan Q.
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Brian was amazing. Kima in customer service was super helpful as fine.

Frederick L.
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Deanette was really nice to work with. I thoroughly enjoyed interacting with her.

Frederick W.
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Customer did not leave a comment.

Johnais M.
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Marcella M.
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I always rent from this location owner is great.

CLARENCE DWAYNE J.
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Customer did not leave a comment.

Jamie T.
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Marlo B.
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SONIA D.
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Thank you Wendy 😊 you did an amazing job thanks again for your assistance.

Jackie B.
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Customer did not leave a comment.

PRISCILA SARAHI C.
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Customer did not leave a comment.

IESHA TINA R.
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Try here was a problem at pick up it was not at the correct location it was supposed to be at I then had to drive to another location where maneger says that I was going to get a refund of $50 I dropped it off before the drop off time and still did not receive my refund when it should be in noted in my contract

MARKN M.
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Lots of customers there and only one person working behind the counter .

Ernest V.
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Very nice people. and great service

Richard J.
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Customer did not leave a comment.

Vasilios S.
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RUBEN C.
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Edward E.
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Jessie W.
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When I arrive truck was not ready..when I saw the truck it was full of dog hair..I was told I get a 50 dollar refund and to contact uhaul

ALAN H.
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Customer did not leave a comment.

Daryl D.
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Customer did not leave a comment.

Robert M.
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Increase counter service.

Jared T.
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I was very disappointed that upon arrival to return my trailer the owner instructed me to the app to return my trailer instead of assisting me with my return. Very unprofessional, might as well stood and watched me do their job.

MARVA J.
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Customer did not leave a comment.

JANETTE BEATRIZ C.
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I was satisfied with the service and they were professional and very accommodating to my needs.

HENRY A.
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Customer did not leave a comment.

DEBORAH D.
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Customer did not leave a comment.

Joseph G.
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Always has what you need! Best service fast and hands free! Thanks

Victor O.
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If you require masks then you should have some available for your customers.

CRYSTAL JADE J.
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Can you please clean outside and around your building! Very junky and un professional especially during a global pandemic! You guys have definitely went down in overall appearance and the up keep of the faculty!😔

Susana G.
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Extremely poor customer service, rude staff. Horrible, small customer parking. Biggest mistake going to this location, definitely not recommending anyone there.

ORIHUELA M.
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Customer did not leave a comment.

Michelle L.
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Customer did not leave a comment.

SABREE M.
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lawanda C.
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HENRY A.
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Customer did not leave a comment.

Rick C. | Overall Experience |
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Owner was very helpful

EDTRINETTE B. | Overall Experience |
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Great

kimberly p. | Overall Experience |
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The manager was very helpful when I turned in my trailer and got the 1 month free rental. The clerk was also very friendly when I cleared out of the unit.

kimberly p. | First Impressions |
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The store had a great selection of items for moving. The customer service rep was very courteous and helpful.

Rick C. | First Impressions |
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N/A

kristy g. | First Impressions |
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Great service

Elizabeth P. | First Impressions |
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The store was quite busy both times I went in. Everyone was very friendly and professional. All the staff were very accomodating.

LISA H. | Overall Experience |
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Brian was always rude when we make payments to my husband and I. Not ever rent from there ever again.

Mica R. | Reservation |
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Every thing was. Smoooth!!

No reviews have been submitted for this location.

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