Customer Reviews for U-Haul Moving & Storage of N Las Vegas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of N Las Vegas

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tamara B. on

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The lady was not clear on the new policy of returning the vehicle after hours and I've been a customer for over 20 years. I contacted customer service to get dispute put in so we will see.

Francisco G. on

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It was difficult finding instructions for drop offs outside of business hours. This was also not communicated when I picked up the rental. I had to look at my contract and find this information as well as find the key drop off. This was inconvenient as I was in a hurry to the airport.

Natacha N. on

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I traveled a total of 35 to 40 miles maximum! and they charged me 63 miles. Not good!

ANNETTE B. on

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have refund credited to account in a more timely fashion, other wise everything was great.

Jeys A. on

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Customer did not leave a comment.

Rick C. on

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Sheree G. on

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Make sure that the customer understands the important $20.00 fee for the after hours service fee when returning with checking out.

Donice B. on

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Customer did not leave a comment.

DELISA M. on

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We were serviced and I use service for not having a nice word to discribe how sarcastic and arrogant behavior of the agent. As I reached for the business card on the counter I was surprised that the manager was the Arrogant and sarcastic person in front of us. As I spoke he cuts you off in the middle of your sentence. I had been sent to the location for there were issued with the computer at my previous UHaul location. He stayed we don't have anything to do with am that location they are an independent contractor. I asked about my credit card he repeated nothing todo with them. Proceeded with the rental he later called the main office to cancel the card after stating nothing to do with them. It was the first time renting and last time I will EVER use this location Las Vegas Blvd and Civic Center. The truck was dirty inside especially the steering wheel it was filthy. The lock on back was very hard to open. I called back and his answer was just turn the key again rude and sarcastic, ignoring the fact that the lock may need oil. There was no need to approach the unprofessional manager. Very nasty and unprofessional. Horrible first experience.

Barbara F. on

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Customer did not leave a comment.

Erich T. on

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The owner and staff at this location provided me an Outstanding customer experience. You can immediately tell the owner has high expectations, truly cares about service, and has trained his people to exceed customer expectations.

Jason K. on

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Got us in, out and on our way with professionalism and courtesy.

Jack Y. on

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Customer did not leave a comment.

Abraham R. on

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Owner op needs to learn how to talk to his customers and staff Will keep going to U-Haul but never to this location again

terry M. on

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I couldn't see anything being out of place or the inside area. The man in charge was very respectable,the gentleman outside checking the van to make sure all was in proper condition & lights ,breaks,blinkers etc were working the same way as rented it.Everything overall was really great! Thank You! Mr.Terry McComsey.

Jacqueline H. on

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Customer did not leave a comment.

DAVE S. on

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Clear and straight forward information. Very friendly despite being very busy.

Susan A. on

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Awesome service!

Gladys P. on

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The Gentleman that helped me was so Awesome.... I Thank You So Much....

Mary J. on

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The only improvement I would make is to provide more customer parking spaces.

Shakilah J. on

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Customer did not leave a comment.

Michael H. on

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Have a truck at original rental location This is a we r uhaul and want to feel good anout ourselves survey not a we want to know how we can imptove the piss poor management we are running

Claude V. on

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Customer did not leave a comment.

Dennis H. on

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I don't think any improvement everything was great, Thank you

Alachia G. on

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Customer did not leave a comment.

Richard D. on

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John L. on

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Luis C. on

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Great first time experience

Don G. on

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Customer did not leave a comment.

TIA C. on

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Brian has great customer service skills!!

Carol S. on

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Billie B. on

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The equipment we rented was not well maintained at all. It either wasn't properly installed on our vehicle (we should have checked but we trusted it was done right) and the screw on hitch continuously loosend dueing driving. This caused a 4 hour delay in our return. The tongue jack had no lubrication and the contact points seized when lifting it up, so it took several people taking turns to lift it back up when we had to put the trailer back on our truck after it popped OFF our truck while loading cargo. We've rented several different times from uhaul, and have never had an experience like this. It took 45 minutes after our scheduled pick up time to get the equipment, and the equipment failures caused us not being able to get it back until 15 hours after it was scheduled for a return. However, the employees who checked us in were kind, personal, and happy. The employees who took the equipment back were great as well. They just need to ensure the equipment is maintenanced and sent back for repairs when issues noticed or reported.

Antoine J. on

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Knowledgeable staff, great attitudes

Lashay R. on

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They over charged me

Lamar R. on

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Customer did not leave a comment.

kristy g. on

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Great service

Elizabeth P. on

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The store was quite busy both times I went in. Everyone was very friendly and professional. All the staff were very accomodating.

LISA H. on

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Brian was always rude when we make payments to my husband and I. Not ever rent from there ever again.

Mica R. on

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Every thing was. Smoooth!!