Customer Reviews for U-Haul Moving & Storage of New River

2,144 reviews

425 S Marine Blvd   Jacksonville, NC 28540

(910) 455-2717

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(910) 455-2717

425 S Marine Blvd
Jacksonville, NC 28540

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Customer did not leave a comment.

Wendall W. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie P. 
Rating:
5.0

Except for the last minute rush everything went smoothly in an out service and the truck was really clean this was my second time using the 425 south marine location they are highly recommend by me an when everyone else was closed they were still open thanks they really saved me

SHAWN R. 
Rating:
5.0

The employees were very helpful and courteous. Couldn't ask for a better experience!

Jesse A. 
Rating:
4.0

Customer did not leave a comment.

Kayleigh T. 
Rating:
3.0

Customer did not leave a comment.

Montez M. 
Rating:
4.0

Customer did not leave a comment.

Amber W. 
Rating:
5.0

Customer did not leave a comment.

Victoria F. 
Rating:
5.0

Customer did not leave a comment.

Gail M. 
Rating:
5.0

The customer service here was beyond excellent!

Christina L. 
Rating:
5.0

Customer did not leave a comment.

Jordyn M. 
Rating:
5.0

Great people

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Derek D. 
Rating:
3.0

They gave me and 10 ft when I reserved an 15 ft and the truck was in dire need of maintenance, and I wasn't told that it had no ramp , they then gave me a 15 ft and that one was in such bad shape maintenance wise that I only move no. - breakable items and rented another one for my other things “breakable “ so I was very disappointed in U-haul !!

TEIA C. 
Rating:
5.0

I had reserved a 6x12 enclosed trailer and it was not available. I was given a 5x8 enclosed trailer instead which was not big enough. My new location was about 1-1/2 hours from my old residence and I had to make 2 trips. At least I was notified ahead of time, but this was still very frustrating and is not uncommon. I did get $50 back because my reserved equipment was not available, but the time, effort and frustration of making 2 trips was not adequately compensated by $50.

Kirkland G. 
Rating:
5.0

Customer did not leave a comment.

Leita B. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Great customer service. When I returned the truck, the representative was very helpful

Kenisha N. 
Rating:
3.0

A tip to the counter people would be to acknowledge or greet the customer as the walk in. Not leave them wondering if they know there. And speed up computer connection at the facility. It seemed to slow everyone down to a halt.

CLIFF R. 
Rating:
5.0

Improve systems Employees were great but they couldn't efficiently do their jobs because U-Haul systems kept crashing other than that tho 10/10 would recommend they got me in and out and explained everything pretty well answered all my questions also

Ted J. 
Rating:
1.0

They work on there own schedule. Made drive out with no warning of technician not being able to install we had to reschedule, they then had me wait a hour to install. Took 2x longer then expected. You guys ordered wrong bitch and hand to install it all types of janky. I don't have time to make it perfect with move out date today. Very unhappy

Isaiah J. 
Rating:
5.0

Great service and was able to get in and out both times. Staff extremely outgoing and pleasant.

john M. 
Rating:
1.0

The manager needs better customer service and to not be rude

Allison C. 
Rating:
5.0

Cheaper prices for mileage. First 5 miles free. Next 10 miles 50 cents. $1 a mile after that.

COREY H. 
Rating:
2.0

Went through a three ring circus getting the truck. Had a confirmation for a twenty foot truck and the store didn't know where it was. Told me I might need ti go to another location that was a minimum 90 minutes from me. Finally did get the truck at that location. Truck rode rough but did the job Would not recommend U-Haul to anyone. Still can't understand why someone can't pick up their desired size truck a their local store rather than in my case 40 minutes away when there was a store two minutes away from where I was living. Person that called to confirm my reservation was eyde as well. People at the local store will promise rates that won't be back up such as free mileage if you need to go to another location

Mark T. 
Rating:
4.0

Customer did not leave a comment.

Sebastian T. 
Rating:
5.0

Great customer service, clean, helpful and awesome prices for packing supplies. Someone even gave us som free boxes!

Lindsay S. 
Rating:
5.0

Customer did not leave a comment.

Jude J. 
Rating:
5.0

Customer did not leave a comment.

eric W. 
Rating:
5.0

Customer did not leave a comment.

Kim J. 
Rating:
5.0

Entire staff was professional, helpful and very friendly, strongly recommend

shirley G. 
Rating:
4.0

They were all very friendly but with the experience we don't think that we should of had to pay for the 40 extra miles with all the crap we had been through with the other place. But I would highly recommend this location

Kimberley B. 
Rating:
5.0

Very efficient return

Robert D. 
Rating:
1.0

The uhaul boxes that were paid up front were not delivered on tme and I spent over 15 hours on the phone waiting for a representative in which I was hung up on several times. I had to cancel movers in which I was only compensated supposedly $75 in which I paid $209. The boxes were supposed to be delivered Friday 4-16-22 at 8:30 . I had to call and speak to a manager to get them delivered that day because the delivery person never took them. It was a mess and costed me several hours of my time plus I had to hire movers on the weekend which costed more. The movers never showed up so I had to get other movers again from the uhaul moving help site. in which was also a nightmare. Things were broken. Heavy Boxes were piled on to my fragile boxes and again no compensation. They had no dollies or equipment in which they said they did. My uhaul items were damaged. The manager of the store that it was sent from hung up on me and was so rude. I had to buy dishes, air mattresses, tv dinners and a cardboard table and chairs because my things did not arrive until 5 days later. Several representatives hung up on me after I waited for hours on the phone and explained my situation asking where my boxes were and hoping for a resolution. This was a NIGHTMARE. My furniture items are broken. The uhaul boxes arrived damaged. I could not even take my lock of the door because it was so damaged. The manager Virgnia, that I spoke to did not care and was rude.

Wendy M. 
Rating:
4.0

Customer did not leave a comment.

Rebecca R. 
Rating:
3.0

I was told that using my cash app card would be like using cash but when I turned the truck in I was told it would take five to six business days to get the money back from my deposit other wise I would have just paid cash now I'm in a bind due to lack of communication.

SHAWN R. 
Rating:
3.0

Nothing I preordered was ready at pick up time. No keys. I was supposed to be able to pull up with cell phone and take off. Had to wait in line three times. Never did get my furniture pads ordered. Had to finally just go. Staff was nice but was it prepared. Truck was so filthy! Discussing. Dust and dirt had caked on so long all over it's sticky and just gross

Brian I. 
Rating:
5.0

Customer did not leave a comment.

Pattie H. 
Rating:
5.0

Staff was extremely helpful and professional, highly recommend

shirley G. 
Rating:
4.0

Customer did not leave a comment.

Connie R. 
Rating:
5.0

Very Helpful!

James K. 
Rating:
4.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
4.0

Upon pickup, I was not alerted to watch for a text about the vehicle condition, so by the time I found the vehicle and drove to the first point of loading, the link had expired and I could not report any of the prior damage on the truck. Also, there was a bowl of fruit salad in the cargo area of the truck, which was discovered only after driving it to the storage area. Please ensure that clients are aware of a text survey link - this may proved to be problematic later for me, given that the truck was involved in an accident and I have no way to document the damage in place upon pick-up.

Elizabeth L. 
Rating:
3.0

Customer did not leave a comment.

Amy H. 
Rating:
1.0

The General Manager , Bethany , has horrible Customer service skills . I recommend some sort of sensitivity training or just leadership education in general. She ( or whatever identity) will not excel the company with (her) lackluster performance and effort … please reprimand (her ) that customer service comes first. To any human regardless of (her) personal bias …

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Super easy and fast!!!!!

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Erica W. 
Rating:
3.0

Customer did not leave a comment.

Christine B. 
Rating:
4.0

Customer did not leave a comment.

Marty W. 
Rating:
5.0

Not extend equipment rental when someone else has reserved it already.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

pirooz P. 
Rating:
1.0

I received the vehicle with slightly over 3/4 of a tank of fuel. I returned it with the same amount. The GM charged me $38.00 in a fuel surcharge.

DOUGLAS G. 
Rating:
5.0

Simply, make sure that you have enough equipment available for your customers needs. Such as the dolly, furniture life and appliance lift so that your customers move will be easier. Otherwise, my customer service experience was amazing! Great job!

Frankie P. 
Rating:
2.0

Customer did not leave a comment.

Lisa b.  |  Overall Experience 
Rating:
5.0

The process was fast and combiner, as far as I can see there is no improvement necessary.

Julie P. 
Rating:
5.0

Customer did not leave a comment.

Tyson M. 
Rating:
5.0

Uhaul truck I rented had a leak in the roof and damaged some of my belongings.

Austin O. 
Rating:
5.0

Front right tire low light came on. Stopped and put air in the tire. Because the pump only went to 70 psi, could not inflate to make warning go off. When turning truck in attendant was informed and said thanks. Next time I'll call the service number and let them come out and put air in tire.

Grayson K. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

AMY E. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Frederick J. 
Rating:
4.0

Customer did not leave a comment.

MEGAN D.  |  Overall Experience 
Rating:
1.0

This location is very busy. When I picked up, I saw three employees. Only one was waiting on a customer ahead of me. Finally another employee jumped on a computer and waited on me. My total wait time for pick up was 20 minutes or longer. When I returned the vehicle, it was the same scenario. I understand that employees are hard to find as we run a business as well. However, having employees who seemingly aren't contributing to getting customers in and out is frustrating. I will rent from Uhaul again but will not likely use this location.

lynnell B. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Breya W. 
Rating:
5.0

Big hearts great people

Cassaundra M. 
Rating:
5.0

I greatly appreciate all of the help.

Steven Y. 
Rating:
2.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Breya W.  |  First Impressions 
Rating:
5.0

Huge heart team couldn't have done it without them such welcoming group.

CASSAUNDRA M.  |  First Impressions 
Rating:
3.0

Ensure that vehicles are available at the time of rental.

FELICIA H. 
Rating:
5.0

Easy pleasiei n and oot

LEWIS S. 
Rating:
5.0

the staff were very attentive and very knowledgeable. i was helped right away and he was very professional while doing his return inspection.

MIGUEL G. 
Rating:
5.0

Nothing, great customer service!

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

Margaret D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julious H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Was amazing & very helpful. Very patient when we were trying to figure out the pick up & delivery times. Will go back to this location again. Thank you

Kathleen H. 
Rating:
5.0

Please ensure the employees know they do not except cash.

Gary F. 
Rating:
4.0

Customer did not leave a comment.

Van F. 
Rating:
5.0

Nothing everything was perfect

Christine S. 
Rating:
4.0

Wish the staff wouldn't call me for payment on my storage before the due date. I have to storages due two days apart but they always call me before the second one is due requesting payment

MYRA B.  |  First Impressions 
Rating:
5.0

U-Haul Moving and Storage in Jacksonville, NC was very Proffesional and friendly and the drop off was quick and painless and I was back on the road headed to Georgia in no time. Really helped me out as I didn't have any slack in my schedule and had a 500 mile return trip ahead of me. Thanks to everyone involved, it all worked out and I was able to make the trip with no problems!!

MAX M. 
Rating:
5.0

All the staff was friendly and knowledgeable. Great experience and I plan to use this location in the upcoming months for my work rentals.

RALPH D. 
Rating:
1.0

Customer did not leave a comment.

Coryn V. 
Rating:
1.0

Customer did not leave a comment.

Coryn V. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B. 
Rating:
4.0

Lower Prices.

Anthony H. 
Rating:
5.0

The staff in Jacksonville, NC and the staff in NYC are very helpful and courteous. I had w wonderful experiences with both staffs Ms they made my moving a real pleasure. Awesome people. I would definitely recommend my family members and friends to use u-haul for their moving.

BARRINGTONANTHON W.  |  Overall Experience 
Rating:
3.0

To have a hourly rate feom town to town in the same state. Was overcharged for a 3 hrs rental for the time period

KIMBERLY H. 
Rating:
5.0

Very professional and friendly staff. Knowledge of equipment and catering to consumers need. Thank you.

DARRELL J. 
Rating:
1.0

You guys scammed me charged me for an extra day when I didn't bring it an extra day

ZACHARYLEE J. 
Rating:
5.0

Customer did not leave a comment.

DIANNA S. 
Rating:
5.0

Customer did not leave a comment.

Janaysia M.  |  Overall Experience 
Rating:
5.0

Great customer service

JAMES H. 
Rating:
5.0

I was upset with u-haul in general as I was moving from a location 75miles away. I chose a local location to pick up my truck and was going to take it back to a different location making it a one way rental. U-haul selected a location for pick up 35 miles away. Although my confirmation email I believe said the far location it was not stated that selected location was not highlighted. I showed up at local location at selected time and then had to travel 40 minutes to new location. Fortunately when I called they were able to hold my reservation.

JOHN L. 
Rating:
2.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

The app and online check-in/ pickup is garbage. Doing everything in person is 1000x easier.

AIDAN T. 
Rating:
1.0

Misrepresented availability, no communication, rarely picked up phone, added after hour fees because my early morning reservation got pushed to 5pm

MICHAEL B. 
Rating:
5.0

At first, they had over booked and told me they might not have a truck for me but then they said I could take a truck that was being saved for a 5 pm customer if I could have it back by then. I told them no problem and was able to make my move and get the truck back. They should not over over book.

Michael M. 
Rating:
3.0

Our 17 foot uhaul wasn't available for reservation time. Told to return at 3 and we'd be given a 20 foot. Upon return 20 foot wasn't available so we received a 17 foot in addition to rude service.

Brock G. 
Rating:
5.0

Customer did not leave a comment.

Jennah E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

maria t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRINGTONANTHON W.  |  First Impressions 
Rating:
5.0

The manager is awesome.

Timothy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abby B.  |  Overall Experience 
Rating:
4.0

The employees were doing a great job cleaning the units that were empty. However. We now have water bugs or roaches. I realize this is a potential consequence when units are rented by so many people and some one told me they like the glue used in boxes. Overall, from scheduling the truck through the rental, my experience was exceptional.

cynthia c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Precious t.  |  First Impressions 
Rating:
3.0

My things were infested with bugs which we didn’t have prior

KARIDA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON C.  |  Overall Experience 
Rating:
4.0

The guy at the desk was outrageously helpful and did his best to work with us despite access hours.

Cathryn B.  |  First Impressions 
Rating:
5.0

Amazing and friendly

Marlon Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla Q.  |  Overall Experience 
Rating:
4.0

I didn't like the fact that your facility is not accessible 24 hours without paying extra.

Joshua S.  |  Overall Experience 
Rating:
5.0

my family and I was treated great

Letishia W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JOHN D.  |  Overall Experience 
Rating:
4.0

I love the temperature controlled storage unit, plenty of space for the price and the 24 hour access was a big help during the moving process.

Dorian K.  |  Overall Experience 
Rating:
5.0

Everyone was helpful nice. They all got along with each other too. You kinda wanted to work there.

James S.  |  Overall Experience 
Rating:
5.0

Extremely polite and helpful staff.

Richard E.  |  First Impressions 
Rating:
5.0

I always received excellent customer service from this facility. When it was time for me to get my items out of storage, the sales person on duty was very helpful to my movers. Thank you for providing me with great customer service.

Antoinette M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

omar j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CODY S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jynelle M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ava F.  |  Overall Experience 
Rating:
3.0

Only complaint is our stuff ended up having roaches when we moved it out.

Jessica G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christopher t.  |  Overall Experience 
Rating:
5.0

employees always super helpful and there’s pretty much always been what i needed on hand

christian r.  |  First Impressions 
Rating:
1.0

Bethany Romans claimed a glitch in the system moved me out of my brand new unit that she gave May 27th 2021 and my original unit 1375, which is why I wasn’t getting rent due notices for unit 1386. She did not know where my things were so for two months I was dealing with the idea that uhaul lost, stole, or sold my things. Someone else’s name was put onto my unit yet no payments were made. Ridiculous! I was lucky I took pictures and documented everything to prove it was my things in the unit. As Bethany was fixing HER mistake I and my emergency contact started to receive nasty threatening late notices. I also received an absolutely devastating and threatening lien and sale notice that sent me into a panic attack. I am a rape and abusive victim, my children dealt with abuse as well from their father. We were literally running away from him and trusting uhaul to house our things during this incredibly difficult time. Instead uhaul made me experience anxiety, stress, fear, and panic. I had to drop all of my life and plans and a lot of money, to spontaneously drive from Michigan to North Carolina to retrieve my things as I did not feel they were safe any longer. When I arrived I was able to use the new keys Bethany fedex to me to unlock one lock. But there was a second lock with black tape on it, essentially uhaul holding my things hostage. I had to inform the staff yet again of the situation but they could not find the keys to that lock and had to manually remove the entire lock mechanism from the unit door. So that I could take my things. I absolutely refused to pay anything more and had to say I will call the cops or fire department to cut the lock off. All of this took even more time out of the important things I had to and while there I was shaking in fear that my ex abusive husband would show up and get me. Also during the two months my things were missing uhaul was absolutely impossible to get a hold of. I could never get the actual store on the phone and wait times were hours long. The whole company is a joke and we, my friends family and anyone that will listen to me, will never use them again. Call me, Grace, 5178972146 for more explanation and to hear the devastating impact this experience has had on my life. I believe Bethany Romans should be fired for her incompetence in this situation. I am discussing a law suit with my lawyer.

Grace H.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and nice thanks

Amanda R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roderick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna B.  |  First Impressions 
Rating:
5.0

Due to traffic we arrived just before closing time. But the gentleman at the counter did not seem to mind at all and were extremely helpful and courteous. Absolutely excellent. Thank you!

James P.  |  Overall Experience 
Rating:
5.0

Very friendly helpful staff.

Malinda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie J.  |  First Impressions 
Rating:
4.0

Too expensive, I had to lock or a 10 x 10 and a 5 x 5 I believe.... we were given one extra card which is difficult because there’s three of us Listed for access, We were not allowed use access personal # as the emergency contact numbers Multiple times we had issues when it rained and cannot get into the units

Shania C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip d.  |  Overall Experience 
Rating:
3.0

Bill amounts were inconsistent.

Jaime R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jennie Joe S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

Minor issues when moving in, but was fixed promptly by amazing customer service. Would definitely recommend this self-storage to others.

Jonathan K.  |  Online Move In 
Rating:
5.0

I am impressed with how easy it was to do business with Uhaul

Calvin J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina S.  |  First Impressions 
Rating:
5.0

Jennifer and her team were knowledgeable, most efficient and super friendly in helping with all of my moving needs (of which included 3 cities). Thanks again!

DANIELLE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lianne F.  |  Overall Experience 
Rating:
1.0

I got nothing but a hard time. They did not have the storage unit I reserved, so they said they would give me a larger unit for a discounted price, then told me I could not get 30 days free because they cant discount a unit and provide 30 days free and gave me a hard time. So now I have to pay full price to get 30 days free, I'm very unhappy happy with uhaul storage, and feel I should get it discounted and 30 days free.

Walter B.  |  First Impressions 
Rating:
5.0

Staff was very helpful

gary s.  |  First Impressions 
Rating:
5.0

Thanks so much for all the help . I am still move from Ga to NC. I will be rent to trailer soon again .

Carolyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kendra l.  |  Overall Experience 
Rating:
5.0

Awesome customer service!

BERNADETTE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NELSON J.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

michael g.  |  Overall Experience 
Rating:
5.0

I have used this moving and storage several times why because of the employee's especially Jennifer she always found time to make sure my truck rental,my unit were always perfect! But most of all I liked about her is she never forgot my name or my situation see my son was shot in the head and thank God he survived but she wouldn't see me for months but always asked how he was doing now if that ain't employee that goes above and beyond I don't no what is! Thanks Jennifer and her crew u guys are awesome!

Regina P.  |  Overall Experience 
Rating:
3.0

Everyone was very friendly and the place was clean and convenient. I did get incorrect information, was told I would get a month free when asking about the prices and when I came back to rent was told that was only for one way rentals. The sales person also rented me a van for the day and so knew I was not a one-way rental. It would have been good to have been given a discount bc if this mistake since it factored into me choosing to use the storage. Also was not told that I could only access storage unit during business hours. I found this out when I was there selling something from the unit and the employee came to tell me they were closing and I would not have access. This would have been useful to know up front. Maybe the employee was new and did not know?

Sophie P.  |  Overall Experience 
Rating:
5.0

So thrilled to have found a climate controlled facility when we moved here a year ago from California! Thank you for everything. Staff were ALWAYS patient and understanding with me about everything.

Delores D.  |  Overall Experience 
Rating:
5.0

Used for three years and over deployment. Friendly, kind and helpful. I always enjoyed going. Units were always immaculate. Rarely do I have such an outstanding experience with a business. The woman at the front is a lot of that impression. They should give her a raise. She makes the place go from goid to excellent

Heather H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzette A.  |  Overall Experience 
Rating:
3.0

While I was using the facility for storage it like over deployment it was great. The trouble was when I moved and I told them I needed it closed and had to pay lots of fees to get them to close my account.

Bradley M.  |  Overall Experience 
Rating:
5.0

The only place we use to store items!

John S.  |  Overall Experience 
Rating:
5.0

Good customer service. Very helpful.

Antoinette M.  |  First Impressions 
Rating:
5.0

Very well maintained and clean facility.

BERNARD R.  |  Overall Experience 
Rating:
5.0

Always super friendly and helpful. My ONLY complaint is that I moved out on the 6th and it would have been nice to receive a partial credit, but other than that. Stellar service, clean facility and easy process. Highly recommend.

Deborah A.  |  Overall Experience 
Rating:
2.0

My belongings were secure and in great shape after being in the climate control storage unit for over 2 years. With the customer service...., I will NEVER use them again.

Ternita E.  |  Overall Experience 
Rating:
5.0

The staff was awesome and very helpful to ensure my needs were met. The facility was clean and easily accessible.

MITCHELL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayne R.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful. The manager, Jennifer, was nice and helpful with everything.

nathane b.  |  Overall Experience 
Rating:
5.0

Jenn is awesome!!

keith W.  |  Overall Experience 
Rating:
5.0

Jennifer, Nicholas, and Dylan have great customer service skills. The team asked questions and helped meet the true storage needs for my family and I. I left that day saving money and fully satisfied.

landon s.  |  First Impressions 
Rating:
3.0

The rental fee is outrageous and once I returned the van I started getting extra add on charges once I rented a storage unit. I will not rent a u-haul because you don't have any discounts whatsoever.

Leonardo J.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and respectful

Rosangelica H.  |  First Impressions 
Rating:
5.0

Jennifer and Ryan were super accommodating and assisted us with storage units, truck rentals, and trailer rentals. They are VERY customer service oriented!

Chad H.  |  First Impressions 
Rating:
5.0

The free storage was very helpful for our move. The staff was awesome and the facility was easy to get to.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Great place

Rich M.  |  Overall Experience 
Rating:
5.0

They answered all my questions and gave me good advice!

Suzette A.  |  First Impressions 
Rating:
5.0

Your staff is outstanding!

Christopher S.  |  First Impressions 
Rating:
3.0

I just moved out of my unit and I found bugs on top of my plastic covered temper pedic mattress and inside my closed bag as well. Other then getting rid of a 155$ mattress topper, everything was good.

Chyna B.  |  Overall Experience 
Rating:
5.0

Excellent service!I relocated here from New York and they were very helpful with my situation.

cory m.  |  First Impressions 
Rating:
3.0

Good facility, always a busy office.

GEOFFREY H.  |  Overall Experience 
Rating:
5.0

I put yes for all of my answers even though I never visited it. I did UBOX with full service. I have to compliment UHaul for their AMAZING customer service during this process. I'm impressed - THANKS!

Julie K.  |  Overall Experience 
Rating:
5.0

Very nice overall

stella l.  |  Overall Experience 
Rating:
5.0

Extremely friendly and helpful

Lynn r.  |  Overall Experience 
Rating:
5.0

Great friendly staff. Convenient and affordable.

Deborah A.  |  First Impressions 
Rating:
5.0

Great place!

JOHN S.  |  Overall Experience 
Rating:
5.0

I went in with a specific need and got exactly what I asked of the staff. All of my questions were satisfactorily answered and the rates were very affordable. The staff was very helpful and friendly.

antoinette g.  |  First Impressions 
Rating:
5.0

John who works for you all is amazing. He got us our storage units, checked on us frequently while unloading, asked us if we needed waters and checked in our truck no problem. I highly recommend!

aaron m.  |  First Impressions 
Rating:
5.0

Facility looks fantastic very well capped. Agents very good attentive and knowledgeable.

ken g.  |  First Impressions 
Rating:
4.0

I think the insurance cost per month is a little high.

Emily F.  |  Overall Experience 
Rating:
5.0

Clean, helpful employees.

Elric B.  |  Overall Experience 
Rating:
5.0

They went above and beyond. Manager and staff are great. 5 thumbs up.

Edward T.  |  Overall Experience 
Rating:
4.0

They made everything quick and easy! Moving is stressful enough and this was definitely a smooth process to go through with them.

Patricia b.  |  Overall Experience 
Rating:
1.0

Imvery unhappy with the service i received. 4 u-boxes delivered. They were late by a day n one contacted me. Charges were made for rent after boxes were retuned and Garruntee for being late not kept.

Amanda O.  |  Overall Experience 
Rating:
5.0

This is the the most professional UHAUL facility that i have yet to do business with. I believe her name was Jenn, she was very helpful and of great assistance. I’d recommend this place to anyone!

Orlando C.  |  Overall Experience 
Rating:
5.0

good job, thanks

Carolyn P.  |  Overall Experience 
Rating:
4.0

Good service

Carolyn P.  |  Reservation 
Rating:
5.0

Jen is amazing! So helpful and accommodating!!!

joel b.  |  Overall Experience 
Rating:
2.0

Jacksonville did okay, but overall worst moving experience I’ve ever had.

trova y.  |  Overall Experience 
Rating:
5.0

Very helpful staff

DONNA K.  |  Reservation 
Rating:
4.0

Did not see the facility I answered yes to first 3 questions but have no idea. Only answered so I could submit survey couldn’t leave blank! My box was stored there and was delivered on time.

alice s.  |  Overall Experience 
Rating:
1.0

The storage outside have to much roach, ants and small insects . The only employee was too slow to do the job and poor customer service skills.

JOHN M.  |  Overall Experience 
Rating:
5.0

This location has by far met any expectations I've ever encountered! They are wonderful!

Deborah B.  |  Overall Experience 
Rating:
5.0

Great Customer service. Friendly staff.

Michael T.  |  Reservation 
Rating:
5.0

Very helpful and understanding to patrons especially after the hurricane issues. Top notch customer service.

Robin M.  |  Overall Experience 
Rating:
4.0

Every contact along the way was incredibly awesome. Thank you.

Rebecca G.  |  Reservation 
Rating:
5.0

I've been to many U-Haul locations preparing for an interstate move. This was by far the best service I've received from U-Haul. Larry Sanders was friendly, professional & efficient! Great employee!

SUSAN H.  |  Reservation 
Rating:
5.0

Outstanding service. Helpful and friendly service.

Robin M.  |  Reservation 
Rating:
5.0

Outstanding service and help. Enjoyable employees to converse with. Knowledgeable of services.

Robin M.  |  Reservation 
Rating:
5.0

The storage company was extremely a delight to work with and so clean and safe. It was well worth the money while we made the adjustment from one home to our new home.

John L.  |  Overall Experience 
Rating:
4.0

A little bummed that the price went up. Also I feel that whatever is left in the month’s rent should be returned.

Michelle W.  |  Overall Experience 
Rating:
5.0

Always helpful, informative, and excellent service.

John B.  |  Overall Experience 
Rating:
5.0

Always helpful, never had any problems, highly recommended

Aaron S.  |  Overall Experience 
Rating:
5.0

I had an outstanding experience with U-Haul Moving and Storage of New River. I will recommend them to everybody...

dan a.  |  Overall Experience 
Rating:
2.0

Ur by a military installation. Hrs should be extended longer than 7 pm for customers w/o havin to rush through traffic. Also was not advised of the security system being down and completely off.

Samantha R.  |  Overall Experience 
Rating:
3.0

n/a

EMMA S.  |  Overall Experience 
No reviews have been submitted for this location.

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