Customer did not leave a comment.KRISTOFER H.
Customer Reviews for U-Haul Moving & Storage of New Windsor
New Windsor, NY 12553
(1 Mile from 5 Corners)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick up Ride's real goodFERNANDO D.
Customer did not leave a comment.JOSEMEDARDO P.
New equipment, competent staff. Woukd recommend.Andrew M.
Customer did not leave a comment.HIMMATKUMAR R J.
Customer did not leave a comment.Tyler C.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.JERRY ROBERT III C.
Ana deserves a higher position. She's doing a remarkable job. Promote ASAP!Bernardino Y.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.CLEMENTEJ V.
One hours for return the van, i have to waitJayson G.
Checking in process was fine up until needing the vehicle/truck key. It took me 15 minutes to wait around before someone finally asked me if I needed help.Steve C.
Customer did not leave a comment.JOSEPH JOHN JR G.
figure out a solution for toll chargesâ€¦â€¦HUGO V.
Customer did not leave a comment.DARRENA P.
Customer did not leave a comment.NICHOLASANDREW P.
Customer did not leave a comment.DEANNA M.
Los empleados no sirvenJayson G.
David was great! He needs to be a MANAGER somewhere because he is so knowledgeable and helpful and he is super understanding!!STACEY LYNN S.
Customer did not leave a comment.Michelle V.
The service was exceptional. Representatives were very friendly. Excellent customer service.Debra S.
Customer did not leave a comment.Eliezer B.
Dave was nice enough to flag us down in the parking lot to return our keys. Very thankfulAmando O.
Customer did not leave a comment.David B.
Customer did not leave a comment.LUISJAIRO F.
Customer did not leave a comment.IANANDREW W.
Customer did not leave a comment.Maxine T.
Customer did not leave a comment.Jose C.
Customer help at counter was outstandingVincent M.
Improve the website check-inDaniel C.
On Thursday 27th I was giving a truck with a broken mirror at 300 Windsor location, I picked up the truck at 6:57PM mind you their closing hours is 7:00PM.. I spent about 5 minute trying to put that mirror in a position where I can see the road before I left their location... just wish I had taken one picture... the guy that gave me the truck was gone so there was no way for me to tell him it's a broken mirror so I decided to take the truck and go pick up my item at Home Depot near by and drove home to Monroe On Friday came to return the truck, Manager took the truck for a drive of course the mirror came off while she driving, never came off when I was driving and I drove 40 miles in the truck.. She came back inside to tell me about her discovery, OH YOU BROKE THE MIRROR, this is negligence.. I'm like in a shock here, pleaded with her that it was already broke the day I picked it up.. back and forth felt super disrespected!!! She even CLAIM she's the one that inspected that truck before I came to rent... Ask her to look at the camera to see how I struggled putting the mirror in a good spot BEFORE I LEFT THEIR LOT, Her answer was I'm not going to all the footage.. IM SURE THERE IS A TIME STAMP ON VIDEO RECORDING SMH... THEN TOLD ME IF I DONT WANT TO PAY FOR IT I WOULD NEVER BE ABLE TO USE UHAUL AGAIN!!!!! Oh the guy that check me in comes in at 12 who know their set up, ask her to call the guy she refuse .... WHAT A SET UP!!!! Then I just left their store with any further argument.. took a card and tried calling all day that she never answered.....Fritz D.
Somehow I mistakenly chose the vehicle insurance during the online reservation. This was not my intention. Good thing I chose "counter check in". When I arrived at the location, I was immediately taken care of as there was only one person ahead of me but two employees at the counter. As I was being checked in I was asked if I wanted the $14 insurance, I again said no thank I won't need it. I then asked if I could see the difference in size of the 10' and 15' trucks. The rep told they were right next to each other and I could take a look. I did, came back and decided on the 15' that I had already reserved. Everything was good to go. Truck was clean, location was clean and cool. Fast forward to me returnig the truck. It was an after hours return so I had to use the key drop box, no big deal. The sign said save $20 and return at the website. Awesome, I started the process, after logging in with my phone number, I filled out the required information and submitted the form. It then brought up a screen from a previous rental from 2019 at which I was being told I had owed money for an unpaid toll. I remember this date vividly because it was the day I moved to this area, so I knew I used my personal E-ZPASS when going through that toll. Upon renting that truck I was offered there E-ZPASS or I could use my own. I chose to use my own and I have proof on my statement that the toll was paid. This form gave me an option to dispute the charge and I did. After I submitted that page the next page said the page you are trying to access does not exist. At this point I figured the return was done and if have to deal with the toll situation after. Unfortunately this was not the case and I was charged the $20 fee. I called in to get this adjusted and that was taken care of without a problem. However I saw that I was charged for the insurance after I told the Rep (which happened to be the manager of this location) that I didn't want it. As I spoke with her over the phone to dispute this I was shocked to hear her tell me that I didn't tell her to decline the coverage. As you can imagine this was my word against hers so I felt there wasn't much I could to here. She did take off the hand truck that I didn't use which was a help but this was separate from the insurance. Anyhow next time I will double check that everything is how I expect it to be before I leave because you cannot trust others do the right thing. Hopefully this review helps someone elseMichael B.
Customer did not leave a comment.Frank D.
I had until 11pm to drop off the vehicle and returned it at 8:10pm. My husband dropped the keys in the drop box before I could take a photo of the interior and odometer. I was charged an overnight fee.Mark M.
Customer did not leave a comment.david M.
Great customer service. The mobile app works well for picking up but I had to go inside because the cab in the app was not at the location. The representative was professional, effective at her job, and made the rental prices incredibly smooth and relaxing. Thanks for a job well done. Give her a raise.Francis W.
Customer did not leave a comment.Christopher H.
everything more than perfect and the manger her name is anastasia vizzari i very very hard worker and helpful and very very nice person im dealing with this branch because of her thank youAhmed H.
I was assisted with both the pick up and return by employee David Michaud. David was fantastic during the transaction, he answered all my questions and quickly got me going on my way. Upon my return he checked the trailer in and got me quickly on my way. David is a good representative of UHAUL.LEIF DANIEL S.
Great customer service.Alfie C.
Very happy, thank you for your service.Michael F.
Great service, helpful staff, grateful for the service providedDavid C.
Customer did not leave a comment.THOMASA L.
Nothing, the manager was excellent. Though she was very busy when I arrived she took her time and made sure I had what I needed. When I got back to return the truck, I was out in a couple of minutes.SCOTT K.
It would be difficult to improve, service was outstanding.THOMAS J F.
Customer did not leave a comment.SEAN FRANCIS L.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Stacey S.
I have rented here before and they are always helpful, professional, friendly and helpful. I rented a Van last minute and it was ready to go when I got to the lot. Very impressed.Mauri S.
Customer did not leave a comment.Keith K.
Staff was friendly, helpful, and fast. Office and truck were both clean.GABRIEL E B.
Customer did not leave a comment.Donald C.
Customer did not leave a comment.REGINALDLAMAR A.
Staff was extremely friendly and helpful. Truck was perfect. I will definitely be coming back when I need to rent pick up trucks.Gabriel B.
Customer did not leave a comment.David K.
Customer did not leave a comment.James F.
I have rented from this location at least 5 times over the past few years. Unfortunately last week was the last time after the interaction i had with the representative and the events which led up to not receiving my cash deposit back. The employee who i dealt with was too busy on her phone to remember to return my deposit, and then tried to come up with ways to blame me Instead of doing her job.Richard M.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.robert F.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Pawel K.
Customer did not leave a comment.tom L.
Customer did not leave a comment.Matthew V.
Customer did not leave a comment.Shaul V.
Absolutely Nothing the New Windsor Store was excellent in every way thanksJohn W.
I did not like the interaction with the so called general manager that was working when I returned my vehicle She had an attitude and was just rude . If she was having a bad day it wasn't from me. I actually had some questions about a hitch install but from our first interaction I changed my mind. Probably will not rent from this location again.VINCENTROLAND H.
Customer did not leave a comment.LINDAJOYCE Q.
Customer did not leave a comment.JANELLERENEE B.
Best place to get a U-Haul from. Always a clean vehicle and always maintained. The staff has always been friendly and courteous. A+ by far and the only U-Haul i will deal with.NICHOLASJ M.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.ROBERT HOWARD P.
Customer did not leave a comment.ROYT R.
Customer did not leave a comment.TONYJ C.
Customer did not leave a comment.Joel C.
Such friendly workers and such a peace of mind!!stacey S.
Vehicle that they checked me in with was nonfunctional. I had to be given another. Waited a half hour. No explanation on how after hours vehicle return works. I could not find the return vehicle page on the web site at all. I tried: I spent 20 minutes at it, it was beginning to feel like a plot to deliberately frustrate me, I had to download the app instead. The app took two tries before it functioned, even with phone help. The guy on the phone was bored. The girl at the desk was dour. I got there at 7:00. A guy was leaving and refused to help: â€œI've punched out of my clockâ€. A very working class response, he had ZERO sense of customer service mentality and responsibility. He's just clocking hours. Basically, I think that the problem at U-Haul is that no work is put into paying staff well and instilling customer service mentality. Company compares very very unfavorably to customer service at T-Mobile, Apple, Best Buy, ... even Market 32, a grocery store! A sucky experience today overall.Michael L.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.Peter A.
Staff was friendly and helpful. Process was quick and easy. Equipment was in great condition.John L.
Everything went like clock work. Excellent service picking up truck and returning the truck. Very pleased.Brenda H.
When I returned truck last night, My phone browser wouldn't allow me to add location. Perhaps uhaul program should allow to complete return process?Rafael O.
Customer did not leave a comment.Jessenia S.
Customer did not leave a comment.Thomas L.
I have always used this location, very pleased everytimeKeith C.
Can smelled of cigarette smoke. They should enforce a no smoking ruleNicholas D.
It was a pleasant experience, I got my equipment fast with no problems. The blonde lady at vails gate was very polite and helpful as with David Michaud. Both very knowledgeable and polite.Travis P.
Customer did not leave a comment.James F.
Customer did not leave a comment.BERNARD G.
Customer did not leave a comment.Rachel Y.
Fast service and courteousRafael S.
Customer did not leave a comment.Wendell J.
The interior of the cab had an awful food odor. Even after I sprayed disinfectant and used wipes to clean any bacteria I cold not get rid of the smell. Drove with my mask on since I was concerned about catching something. Trucks should be clean due to COVID.GEORGIA S.
No service! You overcharged me a mile. I shared this info when I took the vehicle from the yard. Upon returning I was told â€œ I just print out your receiptâ€. My insurance co. Said I was covered, your agent said the truck has commercial plates. Do I need a lawyer to rent. Your service is less than I had hoped for.Sean F.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.ELIEZER B.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!