Customer Reviews for U-Haul Moving & Storage of North Anchorage

2,418 reviews

5700 Boundary Ave   Anchorage, AK 99504

(907) 331-6233

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 331-6233

5700 Boundary Ave
Anchorage, AK 99504

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CLARENCE P. 
Rating:
5.0

I can't think of any. The personnel were prompt and efficient. I have no complaints.

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

LESLIE R. 
Rating:
2.0

Spending two hours of your rental time doing nothing but working through 1) staff inability to run computer effectively 2) staff training on company procedures. Eddie was great but he was going in 50 directions with two female staff who could not complete a purchase, finalize a rental contract or refund myself for packing items that were not used. Waited 40 minutes after getting my storage unit (1135) because there was a lock on it. It was a very frustrating. But kudos to Eddie who did all he could to serve customers and stayed pleasant and professional the entire 3 times I was there yesterday.

KIMBERLY O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristen k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hadley F. 
Rating:
4.0

Customer agents at counter are very busy and few. Waiting to ask questions further delayed service to several waiting customers. The agents were very professional and courteous, but were quite stressed to meet demand. They could use another individual in the main lobby as a resource to be able to answer questions and offer advice, while the two register agents process the check out customers. Having a separate check in agent outside could expedite turnaround as well. But I also recognize every business is finding staffing difficult due to Covid. Bottom line: staff are doing a great job with what they have, and I'm going to recommend the store to others and will be back very soon!

John S. 
Rating:
5.0

Customer did not leave a comment.

Mariah S. 
Rating:
4.0

Reduce prices

RICHARD J. 
Rating:
1.0

I will never use this facility nor Uhaul again in the future. Staff treated ever customer that I seen plus myself like it was an inconvenience. They did not explain the contract when moving in. When I rented my truck, I was told in my contract that I would have 1 month free rental, when I went to use that in Anchorage I was told that they didn’t do it anymore (even though on the wall it still says that they do). Every time I went to address the staff they were ignorant and in un-professional. Very poor customer service, and who ever is manager, should have updated classes on professionalism and customer service.

Jared M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRETT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abby K. 
Rating:
5.0

As always I received excellent customer service from u-haul and I appreciate you!

LARETHA E. 
Rating:
2.0

Have been to this location before and never had an issue. When originally went in to reserve a truck was told that none were available for the day as walk in and online the earliest I would be able to book was the next day. When looking online and after talking to customer service I was told multiple trucks were available for reservation and booked online. When we went back to the lot there were several size 10 and 15 on the lot. When we went to find the truck it seemed that there was a trailer attached after talking to a staff member we were told it was not although it was and had to ask another staff member to remove the trailer. It took 30 minutes from pick up time to actually be able to leave the lot.

JAZMINE M. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Great people. Great trailer. No waiting. I appreciate U-Haul!

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

LAURA Z. 
Rating:
1.0

After dropping the uhaul off. I received my receipt for the service and noticed a fuel charge. The attendant Joseph Batcher incorrectly logged in the gas gage at 1/8 of a tank when I left it with a 1/4 tank exactly the way I was given it. I went back to the location to speak with a manager but no manager was on staff, called uhaul long wait time, so now I have to go in tomorrow to speak with someone about a refund.

Joline B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

RHONDA C. 
Rating:
4.0

Online return options were not working. Another couple was trying to drop off too and they had the same problem. Maybe provide an alternative if online isn't working. The other people were there before we got there and after we left.

YUMI M. 
Rating:
5.0

Good

MEHMET E. 
Rating:
5.0

A very impressive facility!!

MARK K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Place was clean. The 3 times I've been there there has been someone cleaning or sweeping. Today I was able to pick up my rental easily. When I arrived the only guy there was on the phone but he politely told me it would be a minute while he dealt with the phone call. He let me know without interrupting the phone call, which was fine. I wasn't in a hurry. Answered my questions with knowledgeable responses. Returning the rental was also very easy. Girl was waiting for me and let me ask all the questions I wanted. She was patient. 10 out of 10. No issues.

Robert S. 
Rating:
5.0

Very disappointed in reservation system; although I had reserved online more than 5 months before I needed the trailer, when I got the phone call the day before my reservation was to begin the dispatch person said, "Sorry, we don't have a 6 x 12 trailer available for you anywhere in the entire state of Alaska." We had made travel plans to move to the lower 48 about 3 days later that couldn't be changed. It was a frantic 30 minutes trying to come up with ideas for another trailer before a 6 x 12 was "found" for us. Not happy with that part of the uHaul process... not happy at all.

KEITH M. 
Rating:
1.0

I need someone to please call me! I’ve left maybe 5 messages for management to call me back and haven’t heard from anyone. We were given 2 free months of storage and have been locked out 3 times and denied our after hours access. I paid the overdue amount even tho I wasn’t supposed to just to avoid any further problems and now I’m receive information on a move out? Please call me! Jen 907-980-9080

Jennifer B.  |  Overall Experience 
Rating:
3.0

Truck was good, pick up was nice and easy. Used the truck for about an hour, then dropped it off and left the keys in the box where we were told. Got a call at 7am and a voice-mail from a very upset lady saying I needed to return the truck because someone else needed it. I was not pleased about this as the truck was right next to the front of the building, the keys were in the box like they were supposed to be, and I was concerned I would be charged for another day for absolutely no reason because I then couldn't get ahold of anyone to figure the situation out. I will probably use other locations when I need a uhaul again.

Isabel C. 
Rating:
5.0

Nothing

Tommie G M. 
Rating:
1.0

Two consecutive times at this Uhaul they have attempted to over charge me. This time I had returned it same day and was charged two days of coverage and rental time. Last time I filled the tank to the same level it was when I had checked it out - which was lower than a quarter tank - and they filled it all the way up on my card, even though I did what was required of me. Swindlers.

IAN A. 
Rating:
3.0

Customer did not leave a comment.

Arielle I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GEORGE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claire L. 
Rating:
5.0

More customer parking spaces.

Joseph U. 
Rating:
2.0

The U-Box was not delivered as scheduled and was picked up well over a week late, and only after we called and they didn't seem to have a clue about it. The U-Box was delivered early at the destination, but to the wrong city (Manteca, CA instead of Modesto, CA). When we picked up the U-Box they at first hooked up someone else's U-Box to our truck, fortunately they caught the mistake before we drove away. We had to unload the U-Box and get it back to the U-Haul store the same day, giving us about a 6 hour window which was rough in 102 degree heat.

DEREK H. 
Rating:
3.0

Over priced and was hoping to be prorated for the last month. Staff was great

cory t.  |  Overall Experience 
Rating:
5.0

Best service this far north!

DALE B. 
Rating:
5.0

The crew and management is great

RAUL C. 
Rating:
4.0

Customer did not leave a comment.

ERNEST H. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
4.0

Get more pick up trucks and vans to rent out.

REBECCA NORA B. 
Rating:
1.0

I called Wednesday because the trailer we were provided did not have rear stabilizers, Spent 20+ minutes on hold finally got someone and they told me the best they could do was leave a message for the store and have them call me back. They never called back

RONALD J. 
Rating:
5.0

Fantastic. Pulled up to a drive up area, shut the engine off and handed over the key. He took it all from there. Fast, efficient, excellent. The attached store was amazing! Great place. Convenient too!

aaric S. 
Rating:
5.0

Customer did not leave a comment.

APRIL K. 
Rating:
5.0

Customer did not leave a comment.

SALLY R. 
Rating:
4.0

Maybe you could use some of the vehicles just being stored. I wiykd have liked to get a box van overnight for moving that's not an option unless you get 20' or bigger. When I arrived there was hardly any place to park I had no reservation but they were accommodating exceot I coukdnt keep a 15' box van overnight. It was very clean drove and handled flawlessly. Iverallmost excellent. I just thought with the amount of Van's at this location. Just parked you think an overnight rental in town was doable. Sall good Peace

JAMES E. 
Rating:
5.0

This location goes up and beyond. The Customer Service is 5 Gold Star. Even when under staffed and low on equipment the staff make it work. I am a Deaf customer and frequently rent Uhaul of all sizes plus storage and supplies. The storage facilities are super clean and state of the art. Storage rates are fare and competitive with local community companies. I've never been to a Uhaul facility with such knowledgeable staff with a commitment to do all they can to make customer service a gold standard of care and support.

ELIGAH C. 
Rating:
5.0

Mr Dennis and GM Mr Rick was very nice and outstanding! We had issues coming up with a UHAUL truck from New York State and they assist us with it. UHAUL truck was leaking water into our household goods.

jenny c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
3.0

Customer did not leave a comment.

Olivia K. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P.  |  Overall Experience 
Rating:
3.0

I went through the online pre register and when I got there it was twice what I was quoted. If I didn't need it right then I would have walked out.

MARC M. 
Rating:
1.0

Customer did not leave a comment.

JASMINE C. 
Rating:
5.0

Customer did not leave a comment.

ELIGAH C. 
Rating:
5.0

Customer did not leave a comment.

Leticia C. 
Rating:
5.0

Customer did not leave a comment.

Naia M. 
Rating:
3.0

Truck sounded like it was on its last leg and the windshield wipers stopped working midway through a rain storm...

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Very accommodating to hearing impaired customer

Eligah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

ETUNINI P. 
Rating:
5.0

Ageng was FANTASTIC! Helped me save money and was extremely helpful. Highly recommend this location.

Tim A. 
Rating:
5.0

Hey did Eagle River they Ripped me off these guys were amazing

DOREEN K. 
Rating:
5.0

Exceptional staff! Very helpful, friendly and accommodating!

Jennifer B.  |  Overall Experience 
Rating:
5.0

Everything was great we probably could have got done a little bit sooner but everything was great

beatrice D. 
Rating:
4.0

The tires were almost bald and started leaking 1 week into the rental. Took over 45 minutes to get a hold of someone to setup a pace to get new tires. Once it was organized, it was a quick 2 tire replacement.

MARIE E. 
Rating:
5.0

Prompt and on time. In and out quickly. Very helpful.

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

VERONICA N. 
Rating:
5.0

Thanks for the 24 access..so i could move stuff in after work!!

Ashley L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

Not pleased with the Eagle River UHaul Company. We are in the process of moving and went online to reserve a Haul truck. We literally live across the street from the E.R. store. We rented a truck to be picked up via mobile on Sunday. We printed out the receipt. Sunday morning we received a call stating ER UHaul did not have a truck that we could rent. It was a mistake. We were told we could pick up a truck (a 20 foot instead of a 15, which is what we wanted) from Boundary and then drop it off in Wasilla. Because it was more miles, they would not charge for the miles. Then we get the quote and it showed we would have to pay for miles AND pay 20 dollars more for the bigger truck! We got a call back from UHaul stating the end destination was incorrect and we would have to drive it out closer to Big Lake...EVER FURTHER! So we rented a 15 foot truck from Boundary and returned it to Boundary. We payed 20 dollars more than our original quote because E.R. did not supply us the truck. Not pleased. We have been buying our boxes and packing material from UHaul. We just started the process and I will be looking at other moving companies to purchase our next batch of moving supplies and trucks in the future. I believe if you have a written contact with a company, they should uphold their end of it. If they can't, they should provide compensation. It's bad business not to. My husband called the main UHaul Company phone number and was told there was nothing they could do about it. Again, bad business practice. UHaul on Boundary did nothing wrong. But I'm going to hold UHaul company accountable...my business will be going elsewhere in the future.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS Y. 
Rating:
5.0

Vertical helpful went way beyond in!!! Would refer the to my friend’s !!! Great experience ❤️👍👍👍!!!

DONALD P.  |  First Impressions 
Rating:
5.0

Upon picking up the UHaul and being told that the gas tank was at a quarter full and I needed to return it back with that amount of fuel in the tank. I no more got going from Uhaul to my address at 400 Capricorn Circle and the warning light came on saying that the gas had 30 miles left in the tank and I needed to put gas in the tank. So I did. I put 8 gallons which turned out to be way too much. With the faulty gas gauge I am hoping that Uhaul will either reimburse me for the excess gas or give me a coupon for further rentals. I am looking for a new storage and I will be renting again for a one way trip from Kenai to Anchorage. Thank you.

DIANNE J. 
Rating:
3.0

Told I couldn’t get a storage unit because none available. Left the store went online and boom three units available and received on. Arrived and issued unit 1030 (reserved a first floor). Checked unit and it had a lock on it. Went back and he said he will work it out as I rented a $19.95 uhaul as well and he said I would have a unit upon return. Got in the uhaul and the fuel guage was off what he told me (took a picture) upon return I was issued unit 3030 (not what I reserved). Turning in the uhaul I mentioned I traveled a total of 12 miles and told him the gauge wasn’t at 7/8 but closer to 3/4. He assured me he would make a note of it and I wouldn’t be charged. I was charged $31 for fuel to go 12 MILES!!

JOSHUA G.  |  First Impressions 
Rating:
3.0

No one inside to man the desk. I had walk outside to locate an agent. Unacceptable

CURTIS H. 
Rating:
4.0

Refill the gas at local competitive price,so the hassle of finding a place to refill the tank is not part of customers responsibility,at this time we may be tired, thanks

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

RANDALL F. 
Rating:
5.0

Customer did not leave a comment.

SHARLETTE A. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Quick, easy pickup and drop-off!

DAWN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
2.0

I was double charged, probably for the fourth time, on a single rental. Will be disputing the charge. Have a good day.

PETER B. 
Rating:
2.0

The vehicle had multiple mechanical issues. Wipers were inoperative, very difficult to start and the lower part of the right mirror was held on by a piece of silver tape which broke almost immediately. The lower part is the expanded view portion of the mirror.

MICHAEL R. 
Rating:
5.0

Be open later in the evening.

TINA R. 
Rating:
1.0

I was charged for 20+ miles that I did not put on your vehicle. I won't return to this location EVER. Biggest ripoff artists I have dealt with within uhaul. I normally rent from the store at 47xx Old Seward Highway, Anchorage, AK. My milage never exceeds my estimated by 20+ because I KNOW what that milage is within 1-2 miles as I use your vehicles to haul lumber to my house for home improvements. Same house for 30+ years. Avoid this store as it appears they like to pas their books

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

HEIDI L. 
Rating:
5.0

Caring helpful people

ann w.  |  First Impressions 
Rating:
5.0

your guy went all the way to help in every aspect from payment to hook up. There was nothing left to do. Great Service experience.

MATTHEW T. 
Rating:
4.0

When calling for U-Haul rental you are not able to call a location directly therefore you get a call center person. Them not knowing Anchorage area was unable and did not get me closest location to the airport therefore costing a larger taxi fare.

RONALD A. 
Rating:
4.0

Customer did not leave a comment.

Glenn D. 
Rating:
4.0

Customer did not leave a comment.

Jessie C. 
Rating:
5.0

Very clean and well maintained. I always felt safe in the facility.

Allan K.  |  Overall Experience 
Rating:
1.0

They gave me a truck with a spare tire on it!

CHERYL W. 
Rating:
4.0

Just continue to provide good service!

LARETHA E. 
Rating:
5.0

Customer did not leave a comment.

CORINNA K. 
Rating:
4.0

Customer did not leave a comment.

jedy P. 
Rating:
3.0

Overall everything was great. The particular truck we used had a few issues which h a s nothing to do with the location. And the location could probably use a little more help in the earlier morning. But we got our truck and had no real problems. I will definitely use this location again.

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Just continue with your great customer service and knowledge.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

CORINNA K. 
Rating:
5.0

Everything is great

WILLIAM M. 
Rating:
1.0

Cancel my reservation and altered it without even talking to me. Nobody even met me when I was supposed to pick it up because everyone had gone home. When I dropped it off they simply just asked my name and told me I could drop the trailer off where I found it.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
4.0

Customer did not leave a comment.

JARED T. 
Rating:
5.0

Customer did not leave a comment.

RANDALL W. 
Rating:
5.0

Outstanding service Manager Rick went over and above what he needed to do

Richard B. 
Rating:
5.0

Very happy with the atmosphere. Very impressed with the cleanliness. Top notch operation!

Brent R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAGE O. 
Rating:
5.0

Customer did not leave a comment.

Jake F. 
Rating:
5.0

Good service, one way to improve the storage area is a clearly designated active loading and unloading zone so all customers actively loading or unloading have access to the main door. Once truck is empty or full it can be moved to a close by spot, that way the next person comig in isn't blocked.

Terri C. 
Rating:
1.0

My reservation was changed by uhaul to a location farther away from my storage unit after I made my online reservation. The call center committed to giving my a 50 mile credit for being flexible because the truck I reserved online would not be available from the location I reserved it from. I spoke to 5 different people and when I returned the equipment, I was assured it would be taken care of. I was charged for the full amount if the rental and my phone calls were not documented, and no one responded to my email after I waited to see if uhaul would adjust the charges as promised.

Alicia T. 
Rating:
5.0

Aimee was great to do business with. I would recommend her to anyone Pat

PATRICK F. 
Rating:
5.0

It was wonderful service- thanks!

Gay Lynn B. 
Rating:
2.0

Customer did not leave a comment.

AMANDA M. 
Rating:
5.0

Staff go out of their way to be helpful. And I’ve learned to call early in morning to get someone at the rental location rather than a call center. These guys are BUSY and managing a lot, which makes the level of service they provide even more noteworthy. Thanks Aimee! Thanks Ric! Thanks Jasmine! Thanks Joshua!

Leslie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Germaine P.  |  Overall Experience 
Rating:
4.0

Clean appearance overall. Staff is nice and friendly. Great customer service. Thank you for your service.

Sherleen Marie O.  |  First Impressions 
Rating:
4.0

I gladly appreciate u haul for accepting and being so friendly and kind with their customer service. First time using a storage and this is the only place I will recommend for myself and others to use.

erikka w.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

easter h.  |  Overall Experience 
Rating:
3.0

It was a real bother to the staff to help us. I understand the power was off but wow........

jessica t.  |  First Impressions 
Rating:
5.0

Other facilities in and around this city need to follow your lead.

richard s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arthur H.  |  Overall Experience 
Rating:
5.0

Great

Timmothy S.  |  Overall Experience 
Rating:
3.0

they were very helpful ,but short staffed waited 45min to get a truck.

Shawna b.  |  First Impressions 
Rating:
5.0

Great, friendly crew

MARK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmothy S.  |  First Impressions 
Rating:
5.0

Very friendly, and very helpful

BRANDON C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY J.  |  First Impressions 
Rating:
3.0

My code does not work

Sabrina N.  |  First Impressions 
Rating:
5.0

The only thing that I would make different is when you’re checking in or checking out that you don’t have to get on the Internet because some people don’t have phones that have Internet so it was a little hard for me to check my U-Haul in

Vicki h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandyn H.  |  Overall Experience 
Rating:
5.0

Had a conflict and the staff solved the problem to both satisfaction.

james k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tanya b.  |  First Impressions 
Rating:
4.0

I will always use U-Haul to rent in the future

Kuka M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

OSCAR H.  |  Overall Experience 
Rating:
1.0

Be aware of the hours you can access to the storage. They closed at 7pm even the website stated we have access until 10pm. We found out while we were loading the truck at 7pm. The staff came to lock the door. If we knew it before, we would have gotten 24hr access.

MAKOTO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELA T.  |  First Impressions 
Rating:
1.0

I had many issues with the facility. Staff was friendly and as helpful as they could be, but they were overwhelmed. Way too many customers for way too little staff. I almost always had to wait. When I signed up for a unit, I was asked to sign an agreement, but was not given time to read it or given any paperwork. There was also a lock on my unit when I went to use it and I had to walk all the way back to ask staff to remove the lock (and wait for them to stop assisting other customers). When I arrived to move my belongings in, carts were being horded by other customers. These customers were not actively using the carts to transport items, but spent 30 minutes going through the belongings in their unit. I asked respectfully to use a cart and was declined. I then asked the staff for assistance. They did nothing to stop the cart hording. Also, while moving in my belongings, I was told on one occasion that I could not access the floor with my unit for an hour, because they were waxing the floor. I told them I needed to move everything out of my apartment that day and disregarded them and moved my belongings in anyway. In a month, I visited my unit about 14 days to move things in (and subsequently move things out). A number of times, alarms were going off. I have stored at other facilities and have never heard a single alarm. So something appeared to be going wrong with the alarm system. I had issues with getting my access card to work. I went and spoke to staff about it (Again, after waiting). They gave me an access number. I then realized that my alarm did NOT work at all. I even tested this out by not logging in and opening my unit - no alarm. I notified staff about this and asked them to have a manager call me about prorating my unit's rent. (I wanted to move out immediately and feel that UHaul is in breach of contract for not honoring the alarms they promised me). I waited a day. The manager never called me. I decided to move my belongings to another storage facility, but to wait until my month expired, because it was clear I was not going to be treated with respect or dignity. Customer service is important to me. If a facility will have this many things wrong with it and not own up to the issues and fix them, then that is a huge disservice to the community at large and to me.

john s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTISHA F.  |  Overall Experience 
Rating:
1.0

My items were stolen as we were moving out. I called and management didn’t do anything, he never even took my name down but said he’d call me back, which he never did. The woman who stole the items had been there for days rummaging through peoples’ items as well as the free pile. It looked like she was trying to stay in the facility after everyone left, possibly staying in a unit. I have yet to receive a call back about my stolen items. I was transferred to multiple departments that ultimately left in a deadend with no one to answer me or the ability to leave a voicemail. The items stolen were over $400 in total, over twice the amount of my rent for a month. I would like a call back, or an email. My number is (937) 823-9796 and email is kristin.lookabaugh@gmail.com.

Kristin L.  |  Overall Experience 
Rating:
4.0

I like this storage place but the only thing is the worker who gave me a storage unit did not give me an access card or code to get into the storage building after office hours, my guess is because they were so busy and they just totally forgot that part. Overall my experience here was great, very clean units and really nice staff

LENORA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

O'Raun A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Manuel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN S.  |  Overall Experience 
Rating:
5.0

My stuff was safe and secure for 4 years in this facility. The staff is so kind and helpful. The facility is cleaner than a doctor's office! I'm almost sad I don't need to use this place anymore. Thank you for everything

SARAH E.  |  Overall Experience 
Rating:
1.0

Through either mistakes, incompetence, or criminal behavior all the items in my storage unit were disposed of FIVE days after I started to put them into the unit, using the access code I had been assigned. In addition I am being charged late fees for a unit (1027) that was not my unit. An insurance claim has been opened to recover a portion of the value of the items that have been lost. I am still in shock that, as an aritist, I have lost the majority of my artwork and that of others that I collected. I have also lost family heirlooms going back over 100 years. Also my jewelry and my passport. This is an active case. I have refrained from going public with my experience at this time as we work through claim process. A police report was filed. Will never use or recommend Uhaul.

Ellen c.  |  Overall Experience 
Rating:
3.0

There was a lot of confusing and moving units at first because of damage to locking mechanism on the first one, then told to go to another, then another, and finally got one that wasn’t being used. Staff at front seemed to be busy and not focused on the details but it was resolved. Still not sure if I will be charged for the right unit and if my prepayment will go through properly. We shall see.

MICHAEL R.  |  First Impressions 
Rating:
5.0

Loved the staff big shout out for Veronica Rick and Amy

caroline j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

timothy m.  |  First Impressions 
Rating:
5.0

Everyone was always friendly and helpful. Building was always clean. I felt very comfortable there by myself.

BARBARA B.  |  Overall Experience 
Rating:
4.0

I reserved a unit. When I got to it I found it was actually rented by someone else. Had to keep my movers waiting, on my dime, while a new unit was found for me to rent. Staff was helpful and courteous though.

Ellen c.  |  Overall Experience 
Rating:
5.0

The Manager has a put the customer first attitude and it was obvious because of the way the store and equipment was well maintained. I have used the services of this location several times and each time the service was exceptional. I will definitely refer friends and colleagues to this location. Thank you for taking care of me during a very stressful move. You took all my worries and put them to rest. Give the team there high fives.

Rogers B.  |  Overall Experience 
Rating:
5.0

I cannot believe I got such a large storage unit for a month free. Very nice storage building extremely secure n safe building.

Viki K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA B.  |  First Impressions 
Rating:
5.0

It’s a friendly and clean, I would recommend it to anyone who needs a place to store family belongings

John W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRUCE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Solomona S.  |  First Impressions 
Rating:
5.0

The staff went above and beyond during a difficult time in my life...

keenan M.  |  Overall Experience 
Rating:
2.0

The staff was always Very grumpy and rude. They acted like helping you was a chore and it was quite concerning. The only gal that was super sweet was the older cleaning lady that came the the storage building. She was always so friendly and helpful. I always felt bad for her because she had to clean up some really nasty stuff left by people at the entrance. She should get some kind of compensation. Sometimes there are USED NEEDLES, pee cups and literal human poop and she cleans it with a smile on her face. She is definitely a saint.

AMBER D.  |  Overall Experience 
Rating:
5.0

Ms. Veronica is simply amazing. She felt like family and went above and beyond to serve. Thank you for being so awesome!!!

Michael J.  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff! Thank you much Veronica!

Roy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dannialle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita S.  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful and the products were a real value. The storage was secure and super clean. Felt like an extension of home.

Daniel D.  |  First Impressions 
Rating:
5.0

Mrs. McDowell was awesome! She was very pleasant to work with and I appreciate her going above and beyond the call of duty. She is great at accommodating those who seek uhauls services, prompt but extremely thorough. The storage facility and store was very well maintained, organized and exceptionally clean. I’m looking forward to continue working with UHaul.

Emoni d.  |  First Impressions 
Rating:
5.0

With only one person working, I was very satisfied with the services provided. Very good job.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN S.  |  First Impressions 
Rating:
5.0

None

Tommie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

susan o.  |  First Impressions 
Rating:
5.0

Very friendly

Jade G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P.  |  First Impressions 
Rating:
5.0

Great experience. Have been a previous customer but have never done this type of use. One way trailer and using the storage. Very smooth and great location with an amazing staff.

PETER MICHAEL T.  |  Overall Experience 
Rating:
5.0

Veronica is the BEST!!

Papaofo L.  |  First Impressions 
Rating:
5.0

Staff were extremely helpful in all aspects of storing, moving supplies and moving information . Veronica was great.

Michael P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anita R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adam j.  |  Overall Experience 
Rating:
5.0

The staff here is extremely helpful & friendly. The units are easily accessible and affordable.

Kevin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah c.  |  First Impressions 
Rating:
5.0

Not Applicable

Jamaille A.  |  First Impressions 
Rating:
5.0

The sttaff was particularly helpful and friendly. Cannot praise them enough.

Janet B.  |  First Impressions 
Rating:
5.0

The manager Veronica is awesome helpful and I recommend her

caroline j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fredrick c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent L.  |  First Impressions 
Rating:
5.0

Simply thank you

DAMETRA M.  |  First Impressions 
Rating:
5.0

Always super helpful, courteous, & will work with you to get set up appropriately. Highly recommend this location.

ANGELIQUE M.  |  First Impressions 
Rating:
5.0

The attendant was willing to help with my special requests.

Martin A.  |  First Impressions 
Rating:
5.0

Very personable and customer service orientated.

loanne m.  |  First Impressions 
Rating:
4.0

Facility is well-maintained and clean, except for the few abandoned items left at loading area. Sales staff are knowledgeable and responsive.

Jed D.  |  First Impressions 
Rating:
5.0

Very clean facility!

Martin r.  |  First Impressions 
No reviews have been submitted for this location.

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