Customer Reviews for U-Haul Moving & Storage of North Toledo

867 reviews

1739 W Alexis Rd   Toledo, OH 43613

(567) 202-2408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(567) 202-2408

1739 W Alexis Rd
Toledo, OH 43613

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

julie E. 
Rating:
5.0

Big THANK you to Spencer for quick sign up and Military discount. Appreciate that he supports Military service.

Elizabeth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M E. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

From start to finish, it was a great experience!

DARREN R. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Nothing

Ron P. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

KERRY B. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
4.0

The air conditioner in truck didn't work

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Tune up the older trucks.

RAY W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA F.  |  Overall Experience 
Rating:
5.0

The gentleman that waited on me was very efficient and through...I was in and out in less than 15 mins....also I rented a van and it was brand new and clean and good on gas...I rent from them frequently and the newer location on Alexis Rd. has a great selection of vehicles..I like the option of either walking in or renting online. When I returned the Van someone came out promptly to inspect the vehicle and I was on my way in less than 10mins....I also opted for a receipt online which took less time....They will have my repeated business....

Evelyn S. 
Rating:
5.0

Great customer service and a wonderful van to rent. I couldn't be happier with my experience!

Constance O. 
Rating:
5.0

Customer did not leave a comment.

Corey A. 
Rating:
4.0

Customer did not leave a comment.

alexia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Kim J. 
Rating:
3.0

An equipment complete is already filed. The vehicle never should've been rented. The transmission was not downshifting when trying to stop. I had to place the vehicle in neutral in order to stop to prevent damage to the engine. Also there was very little gas in the vehicle. I had to immediately put gas in it to drive it.

Susan V. 
Rating:
3.0

UHaul corporate again changed my needed drop off point, mid reservation this time. Again the location was out of the way. And not where it was confirmed upon pickup. Additionally, the drop off location was not informed of this change and initially asked us to take the trailer back 400 miles.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

Great customer service

CARLUS B. 
Rating:
2.0

This location was severely understaffed for a busy Sunday morning. There was a line 9 people deep with initially no employees in the building. Then 1 employee began helping customers and after 15 minutes a second employee came to help.

David F. 
Rating:
5.0

Everything was perfect! Online sign up was fantastic. Service every step of the way was excellent. Great people, flexible when things changed on my end, everything as described and on time. LOVED the online, no sales pressures, thorough, very easy. Nothing personal, but I hope this was the last move of my life...! Kudo's

Thomas L. 
Rating:
3.0

Poor customer service during the return and after. Don't expect them to answer any questions you may have regarding your bill.

Kenney M. 
Rating:
4.0

Customer did not leave a comment.

Chris A. 
Rating:
3.0

When I booked I asked if they offered discounts: UAW, Jeep, Chevy, senior Citizens ETC he said no yet I have heard of friends that have received discounts!!!!! SMH

Eric P. 
Rating:
4.0

Customer did not leave a comment.

Lynette P. 
Rating:
4.0

Customer did not leave a comment.

Jerry L. 
Rating:
1.0

As far as the truck rental, they should say…19.95 for the truck, 9.95 (10 miles) for mileage and .99 per mile after that. They pretend like you get 10 miles and anything over that is .99 cent per minute. When you return the truck it's totally different!

Tinika W. 
Rating:
5.0

Customer did not leave a comment.

Shante T. 
Rating:
5.0

They were very patient and informative. Very nice employees.

Harlene W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie C.  |  First Impressions 
Rating:
5.0

Honestly it was a perfect experience, the only downfall was the consistent price changes.

Ryan R.  |  Overall Experience 
Rating:
3.0

Did not use the drop off location... the truck had to be picked up by a tow truck.

Lisa H. 
Rating:
3.0

Customer did not leave a comment.

Alison F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Nothing

Jeffrey O. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Chaz L. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
3.0

Customer did not leave a comment.

Lolita F. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
4.0

Customer did not leave a comment.

Sheri V. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

RAY V. 
Rating:
5.0

Customer did not leave a comment.

DeMonte D. 
Rating:
3.0

I did all the online reservation criteria and check in, and had to re do everything at the store. Seemed disorganized and redundant z

Josh H. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

The service was absolutely excellent from start to finish. The box arrived in my location almost a week ahead of schedule. With an appointment it was easy to go to the U haul location and unload the box ourselves. I will highly recommend!

Mary Ann K. 
Rating:
5.0

Customer did not leave a comment.

katherine P. 
Rating:
5.0

Customer did not leave a comment.

Ken D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie S. 
Rating:
4.0

Customer did not leave a comment.

Braden K. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The Gal on the phone after I made the reservation was Outstanding, but she told me where to pick up boxes and when I got to Alexis store they didn't know I was coming. I had to start the conversation all over again.

Phyllis K. 
Rating:
4.0

Truck had a very bad marijuana smell.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

Amber I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor E. 
Rating:
5.0

Crew at the N Toledo location was exceptional and very helpful!!

Arthur A. 
Rating:
5.0

The front windshield was extremely dirty and covered with bugs.

Marc F. 
Rating:
5.0

The woman who helped me was great! Will come back to this location for any other U-Haul products and services

Austin M. 
Rating:
5.0

Superior Customer Service…..quick and easy pickup and return…..great job guys

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

richard E. 
Rating:
5.0

From the time I pulled up, to the time I left, everything was contactless. No painful paperwork, everything was done right from my phone. Excellent service!

Dylan H. 
Rating:
5.0

Customer did not leave a comment.

teri D. 
Rating:
5.0

Everything was great! Staff was very friendly

Jeff A. 
Rating:
5.0

The only thing I could suggest would be to add a winch to the car hauler for those picking up cars that won't drive up on the haulers.

Todd L. 
Rating:
5.0

Great People!

Tavares N.  |  First Impressions 
Rating:
4.0

There is a problem using the online reservation system. I wanted to move the pod from Bowling Green Ohio to Appleton Wisconsin. The system delivered my pod to Green Bay, but I had to call and pay extra to have it delivered to Appleton. There's something not clear about the delivery.

Anthony S. 
Rating:
5.0

The supervisor is a very super person and his staff..would recommend to everyone..🎊🎈🎉🎈😁

Kai t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel G. 
Rating:
3.0

Customer did not leave a comment.

Celeste J E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn M.  |  Overall Experience 
Rating:
2.0

They couldn't find the key to the 1st truck they were going to give me. Then they didn't give me the new paperwork for the 2nd truck and they never gave me the utility cart that I paid for. Then because of everything I couldn't return the truck with the link that was sent to my phone.

Donna M. 
Rating:
5.0

Bed of truck was covered in yard debris and there were beer cans under the seats. Just check your vehicles more thoroughly as it's not right for someone else to risk getting in trouble for the previous renters stupid decisions

Victoria R. 
Rating:
4.0

Customer did not leave a comment.

Natasha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheryl M.  |  First Impressions 
Rating:
5.0

Never used another self storage unit

Angeli E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa P. 
Rating:
5.0

Customer did not leave a comment.

Ralph H. 
Rating:
3.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Alex V. 
Rating:
1.0

The workers were uninformed and unable to provide information about new “policies”. They are rude and almost didn't rent to me. The little girl was very condescending and disrespectful. And I was charged $12 for gas that was already replaced.

Crystal J. 
Rating:
5.0

Knowledgeable associates are the most helpful. Keep it up!

ISRAELLE N. 
Rating:
5.0

The staff was very knowledgeable! Set up was quick and painless.

Amy D. 
Rating:
5.0

Best Group Ever!!!

Chaditscha B. 
Rating:
4.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

All good

Sheryl M. 
Rating:
1.0

I was issued broken equipment which not only endangered my life but every life on the road. You will be hearing from my lawyer.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Carol P. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Nothing. My rental experience was flawless.

Chuck R. 
Rating:
5.0

No improvement needed.

Heidi B. 
Rating:
4.0

Customer did not leave a comment.

GARRET VINCENT R. 
Rating:
5.0

Excellent experience

danual W. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

Customer did not leave a comment.

Brenton H. 
Rating:
4.0

Customer did not leave a comment.

Jack D. 
Rating:
5.0

Easy to find and return. No touch service and friendly service.

Marc R. 
Rating:
1.0

Veronica was racist and the trailer get broken on the middle of the way

JOSE O. 
Rating:
2.0

I gave this location a below average rating for one specific reason. While Dylan was BEYOND helpful and did what any great employee would do and still assist me some time after closing, Veronica was not very nice about it. I called the store to let them know I would be about 7 minutes late for the tow dolly after a long day packing a Uhual BY MYSELF. Dylan assured me that that is fine and they will still be there. As I arrived to the location I found Dylan and started getting the tow dolly attacked to the truck. Veronica came into the picture disapproving and trying to encourage Dylan to not help me! She said the store was already closed and I told her I was assured help. She did not care! Imagine if Dylan wasn't the awesome, 5 star, employee he was and listened to her. As a branch manager I know how important it is to serve your customers. I can only think of Veronica was the only person there at the time. I would have to, MAYBE SLEEP IN THE UHUAL!, until the next business day. Veronica that is no way to treat or keep customers. Uhual would have lost a customer and future customers if things went your way! She also made several expressive gestures of disapproval. Shaking her head out of disapproval and annoyance, vigorously, letting me see it and being noticeable. I understand what it is to be tired and ready to be off the clock but you should NEVER let customers see that. Imagine if I was angry and had time to say something to you! That would cause an altercation. VERY unprofessional Veronica. As far as Dylan and the other branch manager that came to help thank you so very much! It was a very stressful and hot day and you guys helped me get to my destination! AWESOME service and great job!

Ayanna B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

SHAWNA S.  |  Overall Experience 
Rating:
5.0

This is the best storage facility I have worked with. They are very professional and the facility is well equipped.

ron b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aida S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace B.  |  Overall Experience 
Rating:
5.0

I felt very secure and that my belongings were safe and clean. I was there for 2 years never had any kind of problem. Thankyou

Wiesje W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve h.  |  Overall Experience 
Rating:
4.0

they couldn't stop the fricking alarm from going off every time I went to my unit!

Ray J.  |  Overall Experience 
Rating:
5.0

Was very helpful in trying to figure out my needs and is willing to accommodate me if I would need more space.

michelle j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandy D.  |  Overall Experience 
Rating:
4.0

Needs 24 hour access

blair g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNA S.  |  First Impressions 
Rating:
5.0

Great people who actually like what they do so hard to come by. Would highly recommend them for transportation/storage..

Ethan B.  |  First Impressions 
Rating:
4.0

The only thing that I dont feel is fare is I moved out of my storage a week after I paid the rent 128.00, but even though I had 3 weeks left of unused storage they said I don't get anything back, they dont prorate😔...is this true. 419 360 0308

Sandra H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacalyn e.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Layton Emil Y.  |  Overall Experience 
Rating:
5.0

People at the desk very helpful , and very polite

Kaylee V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenesha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrew H.  |  First Impressions 
Rating:
1.0

The girl at the counter was rude! She did not want to show me where the truck I rented was at until her coworker told her to nor did she show me where my storage was at or how to access it! Her customer service skills suck!!!!’

Tinika W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen S.  |  Overall Experience 
Rating:
3.0

Didn't appreciate price increase.

James J.  |  Overall Experience 
Rating:
5.0

My wife and I was very pleased with our experience at U-Haul storage, the whole staff was friendly and everybody we had to deal with was always willing to help. Great Job!!

Michael K.  |  Overall Experience 
Rating:
1.0

Spencer, the manager was helpful. The other worker Shelby had a poor attitude and did not relay pertinent information to me that would have saved me time and resources. However , her manager Spencer did a great job at helping me out with a lock removal and lessening my fees for my storage because I was 2 weeks late with rent. I appreciated his graciousness. The storage locks were broken and i had to move units twice. The hours were inconvenient because I had to get them to take their lock off in order to access my outside unit. At night there was no lighting. Overall there were problems and the employee Shelby made me feel so anxious about evening coming there to get things from my unit. Overall I strongly disliked the experience.

megan j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEFAN P.  |  Overall Experience 
Rating:
2.0

When I went to pick up my stuff in my storage I was unable to get into it with my card, nor were the two ladies working knew what they were doing and kept hanging up the intercom on me while trying to figure it out. So I just had to go into the unit with the alarm going off being their own workers didn't even know how to let me access my storage! Useless and not helpful. Then I received a charge for gas for the truck I rented and honestly when I first got the Truck there was barely no gas in the truck as it is, I'm not going to put gas in a truck that I didn't personally use up. Clearly the truck wasn't properly seen prior to me. Then the fact I received an email stating that I got a free month of storage is a joke. Rates are far over-rated and honestly services weren't that great!

Michelle P.  |  Overall Experience 
Rating:
4.0

The whole staff here were absolutely wonderful to deal with extremely helpful and pleasant!

Charles B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janis H.  |  Overall Experience 
Rating:
5.0

It was convenient. Wish I would have rented both of my storage units there.

Patricia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  Overall Experience 
Rating:
4.0

Someone needs clean up after sloppy customers. When I was there there was all kinds of stuff left behind.

Doug V.  |  Overall Experience 
Rating:
4.0

Nice storage unit but pretty expensive.

Carrie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce G.  |  First Impressions 
Rating:
5.0

Big THANK you to Spencer and his team. I am very grateful for the quality service and security you have that kept my valuables safe while using your storage facility

Elizabeth S.  |  Overall Experience 
Rating:
4.0

The manager was very cool

Jennifer M.  |  Overall Experience 
Rating:
5.0

The best

HARRY K.  |  First Impressions 
Rating:
5.0

Outstanding staff..all willing to assist...

Garold D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lisa E.  |  Overall Experience 
Rating:
1.0

I was told in email and on the website that I would receive a free month of storage if I also rented a truck. I followed the instructions but I have not received any information about a free month of storage.

Skyler S.  |  Online Move In 
Rating:
5.0

I am not new to moving, and I always use U-Haul. The staff at this store was AMAZING. The best team I’ve dealt with so far with this company. I had a storage unit and then needed a moving truck for a one way out of state move. They went above and beyond to accommodate my circumstances & always gave stellar customer service!! Please give them RAISES- they deserve it! Thank you again team Alexis/Jackman!! You guys are awesome! -Brittney

Brittney T.  |  Overall Experience 
Rating:
4.0

The phone # listed is not a direct line to the facility. I needed to go to the facility to get my question answered. The day I moved out the door to enter the facility was broken which caused an extra hour to load. I had hired a moving company, which added cost.

karen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONNIE H.  |  First Impressions 
Rating:
5.0

Kassidy K, my service person was very helpful. She walked outdoors and showed me how to use the key pads. She was courteous and understanding. The facility is very clean and bright inside. Unloading my items was easy with the sliding doors and the carts directly inside. This storage facility outshines the Lock it up unit I had for only one month. I left it because it dark inside, not climate controlled, and not user friendly in any way.

Dawn K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MWANIKI J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  First Impressions 
Rating:
5.0

Great customer service with many thanks to staff Spencer..Kassidy..Kyla and Blondie they really went the extra mile for me and my storage needs...thank you😁

Lynn V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loi T.  |  Overall Experience 
Rating:
5.0

The young lady that assisted me was exceptional to be honest. She went above and beyond to help!!

Ryan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy C.  |  Overall Experience 
Rating:
5.0

U-Haul helped my family and I through a very difficult time. Very kind, helpful, sweet people who work there!

Rene D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greggory B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON G.  |  Overall Experience 
Rating:
5.0

Highly recommend!

David W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles P L.  |  First Impressions 
Rating:
5.0

Loved your sales lady, so professional and helpful her name was Kassidy and my first time and will tell others how super nice it is there! Carts to carry your belongings and code for safety and temperature controls!

Janis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS B.  |  First Impressions 
Rating:
5.0

The staff and management at this facility were always wonderful and accommodating. I never had a bad experience at all while storing my items from my closed business and home is this business and home for over a year and a 1/2. They also gave me a deal on 1st month's rent for both units. I had a climate controlled unit and an outside unit. Thanks. They were great I would store my things there again any day and use the vehicles calls from this facility. Can't say enough good things about them.

miriam w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARISE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney J.  |  First Impressions 
Rating:
5.0

Using the storage unit convenient, close and clean. Love the garage to unload and to be able to use the carts big plus!!

Patricia C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

terresa j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lindsay s.  |  Overall Experience 
Rating:
3.0

Guy inside was talking to his “bro” on the phone not helping anyone. Just kept having his conversation about stopping by after he was off in 5 hours. Then a really nice girl came in and actually helped everyone. The guy was annoying reminded me of a bird. But the storage unit was good.

Ashleigh C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike H.  |  Overall Experience