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Jordan S. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of North Toledo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No good service no call back when asked.over charged me for rental.
Joel G.Fabulous manager at the front desk
DANIEL S.Everything went great from pick up to drop off.
tom K.I was told in email and on the website that I would receive a free month of storage if I also rented a truck. I followed the instructions but I have not received any information about a free month of storage.
Skyler S. | Online Move InWe had a contract for a 10 foot truck and when we arrived at u haul they didn't have one available. They said there wasn't one available in the whole city of Toledo and we'd have to take a 15' truck. We are not comfortable driving one that big. I had called to confirm right before our pick up date and earlier that week to confirm as well. We were furious and the person who checked us in and the manager were very unsympathetic and not willing to help at all. There were 3 10' trucks in the lot that we couldn't have. Very very bad experience and will tell everyone we know about the ‘bait snd switch' experience with u haul and will never use them again for our moving needs.
marty H.My experience could have been better. I saved a whole dollar for the inconvenience.
Anthony J.I am not new to moving, and I always use U-Haul. The staff at this store was AMAZING. The best team I’ve dealt with so far with this company. I had a storage unit and then needed a moving truck for a one way out of state move. They went above and beyond to accommodate my circumstances & always gave stellar customer service!! Please give them RAISES- they deserve it! Thank you again team Alexis/Jackman!! You guys are awesome! -Brittney
Brittney T. | Overall ExperienceThe phone # listed is not a direct line to the facility. I needed to go to the facility to get my question answered. The day I moved out the door to enter the facility was broken which caused an extra hour to load. I had hired a moving company, which added cost.
karen m. | Overall ExperienceIt turns out one of the trailer tires was very bad for driving across the country.
Cheryl M.Everything was Good. Thank you for your services.
Chandra M.Always courteous and professional everytime I come..JUST LOVE ..SUPERFANTASTIC..â¤â¤â¤ðŸŽŠðŸŽˆðŸŽ‰ðŸ˜ƒðŸ˜ƒðŸ˜ƒ
Terrell J.Front left marker is out, but great otherwise 😊
Steven K.Kassidy K, my service person was very helpful. She walked outdoors and showed me how to use the key pads. She was courteous and understanding. The facility is very clean and bright inside. Unloading my items was easy with the sliding doors and the carts directly inside. This storage facility outshines the Lock it up unit I had for only one month. I left it because it dark inside, not climate controlled, and not user friendly in any way.
Dawn K. | First ImpressionsKassidy was the only employee there and took care of me in a very professional manner. She waa very organized and I was out in about 15 minutes. Thanks!!
Donald N.The first location was not staffed and this location was not aware of the issue after traveling there for my rental.
Mark F.Sara was awesome :)
Lennie G.Great customer service with many thanks to staff Spencer..Kassidy..Kyla and Blondie they really went the extra mile for me and my storage needs...thank you😁
Lynn V. | First ImpressionsHave truck in a special pick up spot instead of saying it first in row a which it wasn
Richard Y.The overall experience was above average. However, we were extremely disappointed that the UBox did not arrive on the day we specifically requested. The man that we spoke with at the local (Jacksonville, FL) office was less than helpful when we called to determine why the UBox had not arrived on the scheduled date. His demeanor was not at all professional. While we experienced that unpleasant issue with the Jacksonville office, we thought the other processes and people we encountered were well above average.
Pamela K.After hours drop off was challenging due to my lack of phone skills. Spent at least 30 minutes trying to figure out how to grant access to my location. Should have brought my grandkids with me.
William W.Amazing staff!
LARON W.The young lady that assisted me was exceptional to be honest. She went above and beyond to help!!
Ryan R. | First ImpressionsReally nice and helpful staff!
Danielle U.Make sure the cables to the rear doors are maintained properly and not old. One side was tangled and the other side was holding on by a thread smh. The door was stuck open they came out and removed the cables the door was very hard to open, I had to prop something to keep it open.
India R.As A company, you have room to improve when it comes to customer service. Your online system is very confusing. I reserved a truck and a storage. I did not realize that my storage was clear across the city until after I picked up the truck. I had to drive to 3 locations because the phone system had me on hold for 10 minutes. I had to find another storage. Once I reserved a new storage I then attempted to cancel my other one and the online account would not let me. Being that your trucks and storage units are at such a high demand I tried to do the right thing and cancel it so that someone else would be able to book it, but your system didn't have a clear layout for that. You should also make it so that they can be reserved and cancelled at the stores.
Michael K.Balance tires on the trailers. Noticed shaking at highway speeds. Otherwise awesome
Steven K.Pick up/ drop off was fast and efficient. Staff was friendly and made the experience painless.
James C.Offer a discount for multiple uses. I've rented a car hauler 4 times in the last month lol.
Lance N.Easy in and out on both sides of the process.
James C.Truck smelled of smoke. Gross.
Angela W.The woman who helped me was very helpful and went over everything, I wish while purchasing I could select how many packs of furniture pads I wanted because I barely fit them all in.
Erin D.The staff at this location has been absolutely wonderful to work with!!! I was laid off on and off this last year and they've worked with me in every way! We recently needed to rent a truck to make a one way move, they locked us into a 20ft truck but managed to find us a 26ft ðŸ˜ðŸ˜ðŸ˜ðŸ˜
Daniel W.U-Haul helped my family and I through a very difficult time. Very kind, helpful, sweet people who work there!
Rene D. | First ImpressionsI logged into my U-Haul account to make this reservation. It was a 24/7 reservation which means I didn't need to go into the store to retrieve my truck. I uploaded my drivers license and also my card for the charges. However, when I arrived to get my truck I still had to go inside, still had to give my license and also had to give my card for the charges. I was told they had to swipe my license and card every time I rented a truck. If this is the case, why advertise a rental pickup without going into the building if this is not the case? Why did I waste the time uploading my drivers license and card if I had to go into the building and give them to the girl anyway? Seems like a waste of my time and I was irritated with being lied to.
David W.Great staff!
Brian C.Both side view mirrors needs to be fixed. The Driver side mirror moved when the door shut and the passenger side could not moved or adjusted. Very dangerous when merging into traffic or changing lanes.
John B.Highly recommend!
David W. | Online Move InKassidy and Sarah are very helpful and informative. They go out of their way to accommodate you, whether it is rented a storage unit, or truck.
Kimberly H.I can't think of any recommendations.
Phyllis S.Loved your sales lady, so professional and helpful her name was Kassidy and my first time and will tell others how super nice it is there! Carts to carry your belongings and code for safety and temperature controls!
Janis H. | First ImpressionsI tried to change drop off location and was told I had to return to same location. Service rep was not friendly and not willing to accommodate my request. A tire blew out on trailer 10 miles from point of pick up. Waited 30 minutes on phone for assistance then another hour for tire to be changed.
Bryan B.The young lady at front desk was very helpful and polite
Omar R.The staff and management at this facility were always wonderful and accommodating. I never had a bad experience at all while storing my items from my closed business and home is this business and home for over a year and a 1/2. They also gave me a deal on 1st month's rent for both units. I had a climate controlled unit and an outside unit. Thanks. They were great I would store my things there again any day and use the vehicles calls from this facility. Can't say enough good things about them.
miriam w. | Overall ExperienceEasy and friendly drop off location.
DEBRA C.Drove thru a thunderstorm and there was a water leak from the passenger seat belt and the top center where the cab comes together. Other than that everything was great.
Joseph B.When there is a delivery window of time for dropping off the U-Box, and that timeframe cannot be met, please have someone call. I am not on email all day and the box was late.
Nancy R.I believe there's always room for improvement. But overall you have a excellent staff manning the counters and very friendly.
Darwin C.i will be using you guys more often as it was very easy to set up, hook up and drop off. You are right around the corner from my house also..
Christopher L.Staff is Awesome an very helpful.
Michael S.Nicest U-Haul location I've ever used.
Robert J.My customer service representative was the best. Thanks
John W.Had a truck for us on quick notice.
Paula H.I will NEVER use Ubox again! The driver changed my drop off and pick up dates without notifying me, no one called to advise when my box was going to be dropped off at my destination place. I tried calling to get my window time, but the staff would not tell me—just said the driver would call (and he didn't). My box was bolted shut and I had to have a stranger next door unbolt it for me so I could unload the box! From beginning to end this whole process was a disaster!
Christina B.Everything was great, the best customer service from top to bottom. Keep up the good work.
Steven L.The whole experience was great until I returned the Uhaul and the guy that checked it in charged me $12 for not filling up the truck. I had filled up to half way but because I didn't leave it a tick over half I get charged extra. It's not like I left the truck on empty or with a quarter missing. Thanks for the help but I won't be going there again.
Esmeralda C.Everything was fine. Kassidy was excellent@
Chistian M.I think the young lady who helped me was named Cassidy - she was excellent.
Emily F.Nothing. Was great. Very friendly and capable staff.
Keith L.Nothing this Location has Great Customer Service Skills, Very Helpful
Sabrina R.vary helpful
DANIEL M.The site I originally chose to pick up my truck was changed to the alexis road site, but no one notified me. Alexis is much farther from my home and I wasted an extra hour by going to the wrong store first. Although I talked to a UHaul representative twice in the week before I picked up the truck, no one mentioned the site change - that's a mistake
Michael B.Using the storage unit convenient, close and clean. Love the garage to unload and to be able to use the carts big plus!!
Patricia C. | First ImpressionsGuy inside was talking to his “bro” on the phone not helping anyone. Just kept having his conversation about stopping by after he was off in 5 hours. Then a really nice girl came in and actually helped everyone. The guy was annoying reminded me of a bird. But the storage unit was good.
Ashleigh C. | Online Move InThe process was very easy. The staff person was friendly, informative and professional. I was impressed with everything!
MICHAEL W. | First ImpressionsU-Haul Moving & Storage Of North Toledo, Great store, polite & helpfu staff. Clean storage units. Very convenient location.
doug k. | Online Move InIt was nice they had carts there for you to load up and to your unit. I was considering going with the 10x10 unit but I thought that was a little pricey.
Yvette M. | Online Move InVery Happy.
James M. | Overall ExperienceThe staff was very helpful and friendly. The whole process was very easy and fast. Also the dollys that are available for free made our move in process very fast.
Lydia K. | First ImpressionsU haul has a very clean facility... Not once have I been to a U haul that was dirty, and every employee is very kind and helpful. If I could give (100) stars I would. Keep up the Great... Work
Dayco T. | Online Move InEverything is great just wish it was 24 7 access.
Tyler K. | First ImpressionsGreat job
Tonya H. | First ImpressionsVery nice staff. Very helpful!!
Miranda H. | First ImpressionsThe staff at this location was professional in every aspect. Very informative about everything and very helpful. Took the time to explain and answer all questions. Excellent customer service.
Mary L. | First ImpressionsThe reason I moved out now, was that I was going to move back east and I was packing things up and cleaning out.
Beverly W. | Overall Experienceamazingly cheaper
Haley M. | Online Move InI'm not available lot of times during the day
Joe M. | Overall ExperienceThey have worked with me on paying my storage units late when I wasn’t able to make payment. Best place to do business with!
Amy M. | First ImpressionsEveryone has above average customer service but Spencer and Kyla are outstanding!
Alice R. | First ImpressionsLiked being able to come and go when I needed. And when I needed something, there was someone to assist.
Cynthia C. | Overall ExperienceLove the staff Spencer the man helpful and very nice thanks so much to the whole staff
Avina H. | First ImpressionsVery clean, safe, and secure. 👍👍
MELANIE C. | Overall ExperienceIt was great to see such a nice job done with this location. Everyone was always very helpful and nice. The inside storage made me feel like my stuff was a lot safer.
Tara P. | Overall ExperienceVery Nice Facility. Staff was helpful and knowledgeable. Facility was clean and secure!
Timothy K. | Overall Experienceprice is high but is OK for me. If I decide to stay for 1 year, I will ask for 1/2 off if not I will probably only be there for 2 months. But the people are very nice.
Joe M. | First ImpressionsThe motion sensor lights were the most inconvenient thing. Everytime I was getting things from my unit, the lights would turn off if I didn’t physically walk out into the hallway and wave my arms. I was left in the pitch dark so many times having to find my way back out to the hallway without falling over anything. Super annoying. As for the staff, there was one time I walked all the way back to my storage unit and it had a red slip on it saying my access has been taken away due to lack of payment. I never received a phone call, text, email about when my payment was due. I have never gotten a unit before and didn’t know if I just paid in full once I was done using it or what. So I had to go to the office and two girls were standing there just staring at me. They didn’t even say hello. The first thing the girl said was “ smith the last name ?” Not only did I find it rude but also creepy. Not sure if they were watching me walk back to my storage unit and looking my name up or what. But I didn’t appreciate the cold demeanor of the two girls. Not friendly at all. They could at least acknowledge me and say hello.
Elizabeth G. | Overall ExperienceSpencer really went above and beyond for me. The whole team provides excellent customer service. Keep up the good work guys!
Sadiyah B. | First ImpressionsStaff is super accommodating and the facility is easy access! I downsized a couple times as I was moving things at my own pace and every time was promptly handled and even got a couple discounts. Love U-Haul. I have been moving for over a year from another state and trucks, vans and units were always served to my needs.
Linda B. | Overall ExperienceThe female I dealt with was amazing, helpful and professional!
JOSEPH S. | First Impressionsthe staff was very friendly and helpful. They did a wonderful job.
Tara P. | First ImpressionsI found the staff to be very informative and helpful. Also, was impressed with ease of going in and out of unit.
Cynthia C. | First ImpressionsMy experience with the van rental, unit rental, and employees was absolutely excellent. Thank you!
Kathryn M. | First ImpressionsVery helpful staff
FRANK B. | First Impressions