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Tammy F.Customer Reviews for U-Haul Moving & Storage of North Toledo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I logged into my U-Haul account to make this reservation. It was a 24/7 reservation which means I didn't need to go into the store to retrieve my truck. I uploaded my drivers license and also my card for the charges. However, when I arrived to get my truck I still had to go inside, still had to give my license and also had to give my card for the charges. I was told they had to swipe my license and card every time I rented a truck. If this is the case, why advertise a rental pickup without going into the building if this is not the case? Why did I waste the time uploading my drivers license and card if I had to go into the building and give them to the girl anyway? Seems like a waste of my time and I was irritated with being lied to.
David W.Great staff!
Brian C.Both side view mirrors needs to be fixed. The Driver side mirror moved when the door shut and the passenger side could not moved or adjusted. Very dangerous when merging into traffic or changing lanes.
John B.Highly recommend!
David W. | Online Move InKassidy and Sarah are very helpful and informative. They go out of their way to accommodate you, whether it is rented a storage unit, or truck.
Kimberly H.I can't think of any recommendations.
Phyllis S.Loved your sales lady, so professional and helpful her name was Kassidy and my first time and will tell others how super nice it is there! Carts to carry your belongings and code for safety and temperature controls!
Janis H. | First ImpressionsI tried to change drop off location and was told I had to return to same location. Service rep was not friendly and not willing to accommodate my request. A tire blew out on trailer 10 miles from point of pick up. Waited 30 minutes on phone for assistance then another hour for tire to be changed.
Bryan B.The young lady at front desk was very helpful and polite
Omar R.The staff and management at this facility were always wonderful and accommodating. I never had a bad experience at all while storing my items from my closed business and home is this business and home for over a year and a 1/2. They also gave me a deal on 1st month's rent for both units. I had a climate controlled unit and an outside unit. Thanks. They were great I would store my things there again any day and use the vehicles calls from this facility. Can't say enough good things about them.
miriam w. | Overall ExperienceEasy and friendly drop off location.
DEBRA C.Drove thru a thunderstorm and there was a water leak from the passenger seat belt and the top center where the cab comes together. Other than that everything was great.
Joseph B.When there is a delivery window of time for dropping off the U-Box, and that timeframe cannot be met, please have someone call. I am not on email all day and the box was late.
Nancy R.I believe there's always room for improvement. But overall you have a excellent staff manning the counters and very friendly.
Darwin C.i will be using you guys more often as it was very easy to set up, hook up and drop off. You are right around the corner from my house also..
Christopher L.Staff is Awesome an very helpful.
Michael S.Nicest U-Haul location I've ever used.
Robert J.My customer service representative was the best. Thanks
John W.Had a truck for us on quick notice.
Paula H.I will NEVER use Ubox again! The driver changed my drop off and pick up dates without notifying me, no one called to advise when my box was going to be dropped off at my destination place. I tried calling to get my window time, but the staff would not tell me—just said the driver would call (and he didn't). My box was bolted shut and I had to have a stranger next door unbolt it for me so I could unload the box! From beginning to end this whole process was a disaster!
Christina B.Everything was great, the best customer service from top to bottom. Keep up the good work.
Steven L.The whole experience was great until I returned the Uhaul and the guy that checked it in charged me $12 for not filling up the truck. I had filled up to half way but because I didn't leave it a tick over half I get charged extra. It's not like I left the truck on empty or with a quarter missing. Thanks for the help but I won't be going there again.
Esmeralda C.Everything was fine. Kassidy was excellent@
Chistian M.I think the young lady who helped me was named Cassidy - she was excellent.
Emily F.Nothing. Was great. Very friendly and capable staff.
Keith L.Nothing this Location has Great Customer Service Skills, Very Helpful
Sabrina R.vary helpful
DANIEL M.The site I originally chose to pick up my truck was changed to the alexis road site, but no one notified me. Alexis is much farther from my home and I wasted an extra hour by going to the wrong store first. Although I talked to a UHaul representative twice in the week before I picked up the truck, no one mentioned the site change - that's a mistake
Michael B.Using the storage unit convenient, close and clean. Love the garage to unload and to be able to use the carts big plus!!
Patricia C. | First ImpressionsAmazing workers!!!
Kiara P.Process was excellent, gentleman doing rental was attentive and knowledgeable! Rest of staff was tremendous and professional! Service was faster then church on Super Bowl Sunday!
Spencer E.the young lady there was really helpful
Thomas L.Drop off was quick and easy.
Randall P.Service was prompt, Employees were courteous. Overall a good experience.
Birdie B.Make sure the top of the uboxes are ATTACHED!
LOUISE Z.Dirty passenger seat , lock on back was broke. And ac only blew on feet.
Chandler R.Yall full of shit. Tht little manager lady wit not cool..I'm waiting on corporate to answer now,why youall sending me this stuff..well ther it is,they full of shit at tht location and never answer the phn..
Marki B.Kassidy at the Alexis and Jackman location was absolutely amazing. Very helpful and her customer service was very much appreciated in a stressful time
Shannon H.Can I have my receipt emailed to me please
Kenneth G.Everything went great As Planned . I will use U-Haul on my next rental .
Aaron L.Guy inside was talking to his “bro” on the phone not helping anyone. Just kept having his conversation about stopping by after he was off in 5 hours. Then a really nice girl came in and actually helped everyone. The guy was annoying reminded me of a bird. But the storage unit was good.
Ashleigh C. | Online Move InThe process was very easy. The staff person was friendly, informative and professional. I was impressed with everything!
MICHAEL W. | First ImpressionsI loved this location the staff is always nice and friendly and the location is always clean and neat. I like using your services to help with my personal needs. I appreciate how your staff is always wearing a smile and the fact that in the mist of an uneventful circumstance they allow you to accept the equipment another day. They also always try to meet all my needs upon one phone call. The Jackman location rocks. Keep up the Excellent work. 😄
Kenyana B.U-Haul Moving & Storage Of North Toledo, Great store, polite & helpfu staff. Clean storage units. Very convenient location.
doug k. | Online Move InIf there is no equipment available at one Location and the customer had to Travel 30 miles from point A to point B In Another State . I think that their should be some kind of leniency for time wasted to go that extra 30 miles making my total milage an extra 60 miles . If you want to talk to me about this matter you have any number .
Robert M.Make sure the trailers lights really work. The lights worked fine at hook up but went out as I drove 4 miles they went out on the right. I took it back and the rep. She tried blaming it on my 4 year old heavy duty truck and used her test light to check my trucks connectors which turned out well. They are new and corrosion free as I pull other trailers All the time . Also, The tire ratchet straps on both sides were not checked and were bound up in the ratchet mechanism and very hard to get out. There was no oil on the mechanisms which made it hard to ratchet.
Robert A.It was nice they had carts there for you to load up and to your unit. I was considering going with the 10x10 unit but I thought that was a little pricey.
Yvette M. | Online Move InEspecially with COVID right now to get into a truck that wasn't cleaned had my anxiety over board!! The seats had stuff all over them, the windows were extremely dirty, steering wheel, and door handle looked like it had barbecue sauce or something all over it!! They did exchange trucks for me however never offered any discount or anything. I was behind fur the rest of my day and my anxiety was so bad I could barely breath how dirty it was and I had to touch everything in there!!! I have never dealt with this at any other locations I have used in the past and the thought of no apologies or offer of any sort of discount or anything was very unprofessional. Nothing in there sanitized!!!!
Regina H.Nothing to improve.
Avis F.Toledo U-haul cancelled my U-boxes (6 of them) and the boxes were not ready when the moving company that I paid went to pick them up from Elyria U-haul and bring back to my house. I paid over $1,000 for then moving service to pick up and deliver my contents to my new home. Toledo U-haul cancelled my order and no one knew anything about it in Elyria when the movers got there. Do NOT use U-haul U-boxes or storage facilities. They will totally screw up your order and not have the trailers to haul to cover the boxes. Worst experience of my life.
Leah K.Very Happy.
James M. | Overall ExperienceYoung Lady named Kass was quite possibly the greatest employee of all time. Kyla was cool too. I would rent a dozen UHauls from this location every week, if only you got them some cooler uniform shirts. the brown shirts are just not working
Shawn D.Very clean truck!!
Timothy W.Attendants were helpful and thorough - hooked up the trailer in the rain
Jeffrey P.I had recleaned the cab with sanitizing wipes & no AC on a hot day going 3 hrs to our destination.
Richard S.The staff was very helpful and friendly. The whole process was very easy and fast. Also the dollys that are available for free made our move in process very fast.
Lydia K. | First ImpressionsU haul has a very clean facility... Not once have I been to a U haul that was dirty, and every employee is very kind and helpful. If I could give (100) stars I would. Keep up the Great... Work
Dayco T. | Online Move InThe staff was friendly and helpful. They did everything great!
Mitchell B.Everything is great just wish it was 24 7 access.
Tyler K. | First ImpressionsOffer a 12 lease or 6 hours
Angella C.Great job
Tonya H. | First ImpressionsExcellent customer service, make sure to let employees know they are valued. They did an excellent job.
Tyron T.improve wait time onphone for reservation,alexis and jackman,toledo ohio,was only location that answered phone,without a wait.give them a raise as all other locations sucked on phone wait time
JAMES W.This is the second time we've rented a motorcycle trailer and both times went as smooth as can be. Employees were quick and helpful. It's a great trailer for hauling the bike, both were long distance (Tennessee & Texas) with the built-in wheel chuck and plenty of tie down rings even in construction nothing to worry about. Also with wide metal mesh gate low to the ground makes for easy loading.
Richard M.Hood was not closed properly. Had to pull off the highway in the rain and close hood completely. Not a good start to a 3 hour trip on a rainy day.
Joseph L.Lady's working there were awesome!
Jordan P.Very nice staff. Very helpful!!
Miranda H. | First ImpressionsExcellent customer service
MARK B.The staff at this location was professional in every aspect. Very informative about everything and very helpful. Took the time to explain and answer all questions. Excellent customer service.
Mary L. | First ImpressionsThe reason I moved out now, was that I was going to move back east and I was packing things up and cleaning out.
Beverly W. | Overall Experienceamazingly cheaper
Haley M. | Online Move InI'm not available lot of times during the day
Joe M. | Overall ExperienceThey have worked with me on paying my storage units late when I wasn’t able to make payment. Best place to do business with!
Amy M. | First ImpressionsEveryone has above average customer service but Spencer and Kyla are outstanding!
Alice R. | First ImpressionsLiked being able to come and go when I needed. And when I needed something, there was someone to assist.
Cynthia C. | Overall ExperienceLove the staff Spencer the man helpful and very nice thanks so much to the whole staff
Avina H. | First ImpressionsVery clean, safe, and secure. 👍👍
MELANIE C. | Overall ExperienceIt was great to see such a nice job done with this location. Everyone was always very helpful and nice. The inside storage made me feel like my stuff was a lot safer.
Tara P. | Overall ExperienceVery Nice Facility. Staff was helpful and knowledgeable. Facility was clean and secure!
Timothy K. | Overall Experienceprice is high but is OK for me. If I decide to stay for 1 year, I will ask for 1/2 off if not I will probably only be there for 2 months. But the people are very nice.
Joe M. | First ImpressionsThe motion sensor lights were the most inconvenient thing. Everytime I was getting things from my unit, the lights would turn off if I didn’t physically walk out into the hallway and wave my arms. I was left in the pitch dark so many times having to find my way back out to the hallway without falling over anything. Super annoying. As for the staff, there was one time I walked all the way back to my storage unit and it had a red slip on it saying my access has been taken away due to lack of payment. I never received a phone call, text, email about when my payment was due. I have never gotten a unit before and didn’t know if I just paid in full once I was done using it or what. So I had to go to the office and two girls were standing there just staring at me. They didn’t even say hello. The first thing the girl said was “ smith the last name ?” Not only did I find it rude but also creepy. Not sure if they were watching me walk back to my storage unit and looking my name up or what. But I didn’t appreciate the cold demeanor of the two girls. Not friendly at all. They could at least acknowledge me and say hello.
Elizabeth G. | Overall ExperienceSpencer really went above and beyond for me. The whole team provides excellent customer service. Keep up the good work guys!
Sadiyah B. | First ImpressionsStaff is super accommodating and the facility is easy access! I downsized a couple times as I was moving things at my own pace and every time was promptly handled and even got a couple discounts. Love U-Haul. I have been moving for over a year from another state and trucks, vans and units were always served to my needs.
Linda B. | Overall ExperienceThe female I dealt with was amazing, helpful and professional!
JOSEPH S. | First ImpressionsAlthough everything was great the end experience has me thinking twice about my opinion on your facility. I would appreciate a manager to contact me.
STACEY M. | Overall Experiencethe staff was very friendly and helpful. They did a wonderful job.
Tara P. | First ImpressionsI found the staff to be very informative and helpful. Also, was impressed with ease of going in and out of unit.
Cynthia C. | First ImpressionsMy experience with the van rental, unit rental, and employees was absolutely excellent. Thank you!
Kathryn M. | First ImpressionsSuch a nice clean place!! I felt very comfortable storing my furniture here until I was ready for it!
David B. | Overall ExperienceEasy access for storage units and pleased we utilized them without any issues!
william h. | Overall ExperienceVery helpful staff
FRANK B. | First Impressions