Customer Reviews for U-Haul Moving & Storage of Ocoee

9,746 reviews

11410 W Colonial Dr   Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)

(407) 877-7642

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 877-7642

11410 W Colonial Dr
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Very slow and inefficient. Trailer was filled with dirt/cement residue from previous renter. Long waiting line for service . One rep conducting investigations of a late truck instead of tending to in person customers . However, they we're friendly during rental transaction. It's just too hot and too small of a space to let lines get excessively long.

Crystal T. 
Rating:
1.0

Just no

Zhihong W. 
Rating:
1.0

I purchased safetow, and I was still paying for the repair without any notice. During the communication, I felt like I'm talking to my supervisor instead of customer service. Your insurance program and management is a joke.

Zhihong W. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
1.0

We were charged for a truck that we did not rent. The truck ran through tolls that we never took but we were charged for it. Then when we disputed and explained that there must be a mix up, we were told that it was the correct truck. end of story.

Alexandra O. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

Diana P. 
Rating:
5.0

I did want to mention that the outside crew was very friendly and very helpful. Both on pick up and drop off. Thank you

Warren B. 
Rating:
5.0

Customer did not leave a comment.

Moabe M. 
Rating:
2.0

The owner /manager in store experience was pleasant and professional. The young man i dealt with outside seems to not be happy with his job he was very unpleasant. Did his job but unpleasant. Dealt with him on pick up and return same bad attitude so would not be returing or suggesting anyone come there.

CHARLES C. 
Rating:
5.0

Great staff!

Clarence D. 
Rating:
3.0

Short of staffing requiring prolonged wait times.

KENNETH G. 
Rating:
1.0

I followed the refill formula on the contract to a tee and I still got charged for 2 gallons of gas at 6.50 a gallon. Long wait…one person…who was AWSOME. Rude lot attendant

KATHERINE B. 
Rating:
5.0

Totally opposite of Family Tire! I would and have recommended this location on numerous occasions!!

Beverly W. 
Rating:
4.0

Military Veteran was unable to receive 10% discount only because manager was in a meeting. No other staff member can offer a Veteran discount. Always should Abe an alternate.

JOHNNY C. 
Rating:
4.0

Customer did not leave a comment.

sabriya J. 
Rating:
3.0

Customer did not leave a comment.

Brittany A. 
Rating:
1.0

UHaul is disappointing. You allowed me to reserve a cargo van for one way and then the day of the rental tell me you don't offer one way rental on cargo vans. What a sham! Your system shouldn't have allowed me to make such a reservation if you don't offer it. I could have easily chosen another way to rent a van. Instead you move me to a larger, more gas guzzling vehicle and then to top it off you send me on the opposite side of Orlando to get it. You put me in a box/crunch at the last minute with no options. This bad experience coupled with another rental incident in 2021 means I will no longer use Uhaul in the future for any of my needs.

Parrie A. 
Rating:
5.0

Light tester showed all lights were working fine. That was not the case when the vehicle was plugged into a trailer. Suggest that the testing be done by hooking to a trailer, instead of the pocket size light tester.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
4.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

Dennis U. 
Rating:
3.0

Customer did not leave a comment.

Celio C. 
Rating:
5.0

Customer did not leave a comment.

Todd E. 
Rating:
5.0

This location offers an excellent customer service. They are always ready to help and recommend the best options to fit your needs.

susanA L. 
Rating:
5.0

Customer did not leave a comment.

VAGNER D. 
Rating:
5.0

.

RICHARD A. 
Rating:
5.0

Grateful for attention to detail and friendly customer service! Thanks for making this quick and easy!!

erica M. 
Rating:
5.0

Both Quentin and Omar were extremely helpful and courteous during the entire process!

David R. 
Rating:
5.0

Trampus and Peggy were great and helpful actually all of the people there were very nice… I will do business here again.

Diane M. 
Rating:
1.0

Meter was rigged and we ended up having to pay for it. We only stayed locally. We took a total of 7 trips there and back from my apartment and new home. We did not take any trips elsewhere. We did a total of approximately 40miles and was charged for 76 miles. Very poor experience for myself and family.

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

Alex D. 
Rating:
5.0

Customer did not leave a comment.

Marion E. 
Rating:
5.0

What to compliment both of the gentleman who helped hooking up the equipment both on initial renting hookup and the return.Great experience, very nice people!

eric R. 
Rating:
3.0

Waited way too long in line and truck was old and rackety, but it worked.

Joanne B. 
Rating:
4.0

Customer did not leave a comment.

karen S. 
Rating:
1.0

The manager Peggy made me feel very uncomfortable and not welcome at all I will never return to this location or recommend it.

RUBEN P. 
Rating:
5.0

Customer did not leave a comment.

TRACY E. 
Rating:
5.0

Customer did not leave a comment.

napoleon S. 
Rating:
5.0

Fantastic people and caring

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

Raphael H. 
Rating:
5.0

All went perfect. Excellent customer service. Friendly staff.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

greg K. 
Rating:
5.0

Everything was good

LARRY M. 
Rating:
5.0

Not sure….check-in and check-out we're both easy

STEVEN B. 
Rating:
3.0

The drop off at end was ridiculous. I got a very annoyed worker to eventually check me in after several people walked by me without saying anything.

Mike C. 
Rating:
5.0

Very friendly and very helpful through the process

william C. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Carlos H. 
Rating:
5.0

Dropped off afterhours using the website instructions. Location was convenient and well lit.

Thomas W. 
Rating:
5.0

Quick and easy to drop off at this location. Staff was very professional and friendly.

Steve H. 
Rating:
5.0

I don't have any concerns, my experience with uhaul is always good.

RUDENA G. 
Rating:
5.0

Everything went smooth.

Cheri H. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
4.0

Customer did not leave a comment.

Lawanda J. 
Rating:
4.0

More counter help. Busy store, long line at the counter. One person on duty.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

jacqueline V. 
Rating:
5.0

We were treated with respect and professionalism by the staff. They took care of the vehicle and cleaned and disinfect it before handling the keys to us. Thank you very be much for everything.

REGINALD D. 
Rating:
4.0

I accidentally adjusted the fuel gauge on my checkout paperwork as I was leaving in a hurry. Upon returning, it looked as if I had not filled the tank like the paperwork stated. Thankfully, the Associate remembered me and helped to provide photo proof of my error. This kindness and the help of the Associate saved me lots of money on requiring me to pay for fuel I had not used due to my error. I appreciate the staff for working with me to verify and their kindness during the interaction. Very thorough and kind! Thank you.

Tyrone H. 
Rating:
1.0

Van wasn't ready. Understaffed

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

cesar C. 
Rating:
3.0

Unfriendly staff. Did not greet or explain what to do.

James M. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Peggy was very helpful and professional. Chris who checked me back in was also very friendly and quick to complete the transaction. Highly recommend this u-haul to everyone.

doug R. 
Rating:
5.0

This is one of the best set up U-Haul companies I've used. Very easy to check in and out. Friendly staff and organized. They have everything you need for your move.

Michelle P. 
Rating:
5.0

Today works great. Thank you.

Andrew A. 
Rating:
5.0

Quik fast services in and out

GLORIA L. 
Rating:
5.0

I was fully satisfied with the service

ALEX N. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
4.0

Employees are helpful but the service is coarse.

Brian D. 
Rating:
5.0

Your employees were nice and kind. Please be good to them.

Theodore S. 
Rating:
5.0

Very easy process.

Dennis M. 
Rating:
3.0

The mobile pickup and drop off process was very confusing and mostly pointless when I had to go inside to get the keys and have everything verified. The older lady inside helped me and was decently nice but constantly yelling at the other employees. The man who brought out the truck and went over everything thing was fantastic. The drop off after hours was confusing with zero idea where I was supposed to put the key once the truck was locked.

Bradford M. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Uhaul Ocoee ! Fantastic service! 💪

Roosevelt R. 
Rating:
3.0

Propane filling area blocks drop off area

Elizabeth P. 
Rating:
5.0

Each person who helped me was very friendly and got me in and out in very little time. A great experience!

Michelle C. 
Rating:
5.0

Very friendly and helpful staff at the Ocoee FL location. Had us in and out within 15-20 mins. Prices are VERY reasonable as well Thank you!

Sean B. 
Rating:
5.0

Doug was great and extremely helpful.

Kelli A. 
Rating:
5.0

Customer did not leave a comment.

LORRIE B. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

I brought all the boxes I used and two boxes of plastic trash for disposal. To my surprise, there was no place to dispose of it, the manager accepted the card boxes for donation, but they would charge me 25 USD for each box with plastic trash. A suggestion is that the U-hall dropoff location has an offer (not 25USD per box) to dispose of the trash generated by the moving.

Guilherme B. 
Rating:
5.0

Customer did not leave a comment.

jon M. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

I have rented from this location many times and it's always well run and efficient.

Lee B. 
Rating:
5.0

The people were friendly and brought the truck out quickly. I had done most of the process online.

Antoinette L. 
Rating:
5.0

Customer did not leave a comment.

Leonid B. 
Rating:
5.0

peggy is a GREAT ASSET TO YOUR COMPANY I WOULD HIRE HER IN AN INSTANT

william P. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

The attendant was so nice and efficient. Work fast and help a lot.

JOSE Z. 
Rating:
5.0

Customer did not leave a comment.

Linda E. 
Rating:
3.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

No improvements necessary The GM was fantastic , return was easy quick , and customer Extreme satisfactionary!!!!!! Definitely returning to this lication

JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

Rebecca W. 
Rating:
4.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Brad L. 
Rating:
5.0

Peggie is a Rock star!!!!

Keith S. 
Rating:
5.0

They went above and beyond to accommodate me. I don’t normally give 5 Star ⭐️⭐️⭐️⭐️⭐️ reviews, but this place deserves 6 STARS.

Mathew w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luis P.  |  First Impressions 
Rating:
5.0

Peggy is a top notch employee I have developed a true friend while I was a storage user for about 18 or 20 Years. I will always treasure her as a true friend with u-haul.

JEAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshanna R.  |  First Impressions 
Rating:
5.0

Customer service was excellent !! Very helpful in explaining size storage and truck that I needed !! Thank you all !!!!

German E.  |  Overall Experience 
Rating:
4.0

You should have light inside the storage room cuz it's very dark in there thank you

Angie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DaNia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEZIMAR S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phil C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
5.0

They were very helpful and patient I would definitely recommend this storage and uhaul Thank you uhaul yous were awesome

Dawn T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kay M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector A.  |  Online Move In 
Rating:
5.0

Peggy Engquist was extremely informative, kind, and helpful! I would highly recomend this Uhaul and meeting Peggy for help getting set up! We are very happy using this Uhaul facility Tim Fake

tim f.  |  First Impressions 
Rating:
5.0

Everyone from cleaning people to store employees were very nice and courteous and very helpful.

Jennie H.  |  Overall Experience 
Rating:
5.0

This u-haul is the Best place!!

Elaine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyson P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lincoln O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRICIA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kendra d.  |  Overall Experience 
Rating:
5.0

I originally rented a unit that ended up being too small for my stuff. The young man at the counter was helpful in renting me a second unit last minute. My movers up and left me at the facility and the security guard (ricky?) and a very nice lady (Nora) helped me move all of my stuff into my unit. I am extremely grateful for their generosity.

KATHERINE F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CrissyAnn S.  |  First Impressions 
Rating:
5.0

I have used CubeSmart and they can’t touch your facility. You provide more access, better variety of sizes and your facilities are much cleaner. Your prices are great and I really appreciate that you provide carts.

Kelli S.  |  Online Move In 
Rating:
5.0

The facility is always clean. Nora one of the employees is very sweet and helpful

Simone B.  |  Overall Experience 
Rating:
5.0

Best run storage facility EVER! Uhaul was extremely convenient. Everything was so smooth for my moving needs.

Dean O.  |  Overall Experience 
Rating:
5.0

Everyone was always very helpful, the manager Peggy was an outstanding person to deal with!!!Also your associate taking care of the property was great she has been there as long as we had our storage there,3 years, kept everything so clean and it always smelled really nice, usually storage facilities are not! And we felt safe going there day or night! We actually used your moving help too for a couple pieces of furniture, so thank you!!!

micheal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valentin F.  |  First Impressions 
Rating:
5.0

Peggy and her team are awesome.

Susan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID L.  |  Overall Experience 
Rating:
5.0

I agree with a lot of the reviews that customer service can be a bit slow here the overall experience was great for our storage unit. The unit was clean, easy to access with plenty of courtesy moving carts. Also Miss Nora (employee) was AMAZING!! We got to the unit about an hour before closing and she helped us move our items without us even asking. She was so sweet and made our experience great! Highly recommend this storage unit.

BRETT P.  |  First Impressions 
Rating:
5.0

Peggy was professional and helpful.

Sabrina C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arnaldo M.  |  Overall Experience 
Rating:
1.0

I rented two storages at 1 location was given the wrong size and had to have two storages about 20+ mins away. They treated me like crap at the fist place the guy was rude supervisor got me into the 10*10 in Ocoee not once offering insurance or anything it was late and they were both closing up and was in a rush to get to the Ocoee location. Checked my things a month later My things were leaked on from the unit above and a lot of my things were molded. Peggy stated that’s the liability I take without insurance took pictures and I filed a claim but got no where because I didn’t have insurance plus I just lost my son and had just too much going on to fight this but I took major losses dealing with uhal and it seemed like my bills just kept going up every month since August.. They were adding charges for 24 hr access I didn’t request more than at the time of getting the units and rate increases often for a unit that ruined my things.. Peggy and Alex were nasty at both Uhal and just unprofessional.. I had to relocate my things else where and moving out of the RV spot this weekend

CHRISTINE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAREY R.  |  First Impressions 
Rating:
4.0

Climate control was minimal. Unit 2002 was in direct sunlight every afternoon and it did not feel like the cooling was sufficient.

Alex V.  |  Overall Experience 
Rating:
5.0

It was a real pleasure working with Peggy and her team. They were very helpful and always professional.

Steven N.  |  Overall Experience 
Rating:
5.0

This was the 3rd of three storages I had within the last 5 years although experiences vary from different storages however the Ocoee was the absolute best that includes staff and facility.

frederick w.  |  Overall Experience 
Rating:
5.0

Security, cleanliness, attention to detail regarding pest control and security. All very good.

Susan S.  |  First Impressions 
Rating:
5.0

Overly impressed! Those are two words that come to mind. Could not be more happier with the EXCELLENT service, the best check in for the trucks, smooth transaction convenience of support right down to unloading! Outstanding! I would highly recommend Uhaul storage facility. Thank you, Dean.

Dean O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herbert or Hazel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raphaela F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni K.  |  First Impressions 
Rating:
5.0

GM and the staff were awesome. Great experience!

Varesh P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gail B.  |  Overall Experience 
Rating:
3.0

I say average because I've used storage elsewhere and this uhaul seems to uphold a certain standard in what people want and expect from a storage facility, especially at this price range. I'm not sure if it's because of the location or because they can but the prices are a little higher than they probably need to be and just before we left our unit we were told the rates were going UP. Uhaul also does not offer military discounts for storage which is also why I give them an average. Our new storage unit did offer us a discount on an even bigger unit.

Jessica W.  |  Overall Experience 
Rating:
5.0

What a great staff! Very friendly, cheerful employees who work hard and get results!

THOMAS A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brad f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VALERIE H.  |  First Impressions 
Rating:
5.0

My only complaint was I this. I asked when I rented the unit if my bill would be prorated as I’m in the military and would only use the storage for a few months. I was told yes by one person, but then had to pay a whole month.

Antonio T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bether G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geeta W.  |  Overall Experience 
Rating:
1.0

Lied to by the staff. Mistakenly charged for free storage, when I tried to correct it in person the first time, Doug lied saying he couldn't do a thing about it. I called customer service, they were astounded at this lack of responsibility. They told me to return to the local store. Then I was helped finally and was refunded. Except now I have a moving truck, told I'd just owe mileage and gas after drop off, tried to charge me $90 because they tacked on extra insurance and a random "rental fee" for $40. Wtf??? I called customer service AGAIN, and I was told I would only owe for the mileage I went over. So these people are liars and scammers. Oh and the customer service wait is always an hour.

Jt E.  |  Overall Experience 
Rating:
3.0

Me llego una la factura final y aparece un desglose de $94.00 que dice por “Missing/Damage” no entiendo por que este cargo ya que entrego el equipo que se rento (dolly and hand truck) ambos estaban en el camión en la parte de atrás y se le mencione al empleado. Y el camión no sufrió ningún daño ya que el viaje fue directo el mismo día de punto a punto. Gracias

Jose C.  |  First Impressions 
Rating:
5.0

Ms. Peggy and Staff very friendly and very kind. Just need more help at the counter to get the customers in and out.I would definitely use the storage Ms. Peggy manage again !!!! Everyone there gets a 5 star rating from me !!!!

berverly b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY Z.  |  Overall Experience 
Rating:
5.0

Great customer service I give 10 stars for the help and it was to the gentleman that help me. Thank you

JULIANCITO C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beth A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  First Impressions 
Rating:
5.0

The management and staff at this facility went above and beyond. We consistently try to rent from this specific facility because of this. Highly recommended!

Mobility C.  |  Overall Experience 
Rating:
4.0

Storage was easy but the check in and out of the climate control building was very confusing. More desk help needs to be added to this facility. It was a very long wait if supplies were needed due to the large volume of rentals and activity here. Parking is challenging.

PATRICIA M.  |  Overall Experience 
Rating:
5.0

Storage was really big and secured, love the fact that our storage unit was indoors.

Julian J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail B.  |  First Impressions 
Rating:
4.0

I was disappointed when I had reserved a 15x5x8 unit and then got there and was told there was none available! What’s the purpose of making a reservation weeks in advance, just to be told they don’t guarantee it? Had to cram a 15 ’trailers worth into 3- 5x5’s & 1 5x10! Took 3 hours to unload truck into units in the rain! Was not happy!

bill e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nadia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERVEY G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jaime t.  |  Overall Experience 
Rating:
5.0

Very helpful for me. Line was long and took awhile to get truck but staff was pleasant and very busy

JOHN M.  |  First Impressions 
Rating:
5.0

Peggy was very helpful in trying to meet our accommodations!

veanie or Samuel a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cornelis B.  |  First Impressions 
Rating:
5.0

Very busy location. My customer service was very good.

Deborah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua W.  |  First Impressions 
Rating:
5.0

Ms Peggy is Awesome!!!!

tamika s.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and great with communication. Someone accidently tried to open my unit and the lock was jammed. I got a call about the issue and how the lock was replaced. Very quick and responsive.

JACOB A.  |  Overall Experience 
Rating:
1.0

Talked to many different staff members and got many different answers. Only one person actually knew what was going on Worst uhaul experience ever . Stupid that the large doors are closed and locked when trying to move stuff in.

Melissa K.  |  First Impressions 
Rating:
5.0

The Manager Peggy at the U-Haul moving and storage is awesome even when the location was short staffed she went above and beyond her duties to assist me with my storage and truck rental. Ms Peggy is a class 5 Customer Service agent May Hod bless her.

JOHN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAUREAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODRIGO J.  |  First Impressions 
Rating:
5.0

Everyone treated mental well here in Ocoee. I want to thank the staff so much for all there help

dan M.  |  Overall Experience 
Rating:
2.0

I was disappointed in not Receiving the storage unit that I reserved and paid for.

Kim S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

cynthia b.  |  Overall Experience 
Rating:
5.0

Peggy, Doug, Renee, Cole and the rest of the team are the best in the business. Very professional and personable, too. I highly recommend this U-Haul dealership. They're the very best of the best.

TOM L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luther H.  |  First Impressions 
Rating:
1.0

Very rude staff!!! Will never store here again or recommend, wish I went to storage unit across the street

Sandra G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Camilo c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachell W.  |  Overall Experience 
Rating:
5.0

Best Uhaul I have ever used! I drove an extra 10 minutes just to go here- because it was worth it!

Patrick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin H.  |  Online Move In 
Rating:
4.0

Great experience, lines were long to receive service.

ReGina S.  |  Overall Experience 
Rating:
5.0

The lights don’t stay on for long so you have to walk back down the hall to where the sensor is to turn it back on. Other than that it’s a good place to keep storage.

TREY F.  |  Overall Experience 
Rating:
3.0

No access to ramp to unload truck because unused Uhaul trucks took up the space.

Patricia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

delores b.  |  First Impressions 
Rating:
5.0

need more load/unload parking spaces

Carol K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Craig F.  |  First Impressions 
Rating:
5.0

We still are still renting another unit at the location. Peggy and her staff are always excellent to work with. Our family only uses U-Haul for our moving needs.

Robert G.  |  Overall Experience 
Rating:
5.0

Peggy was awesome and very helpful!!!!

CHARLES R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jonathan h.  |  Overall Experience 
Rating:
5.0

Great customer service! Well-maintained facilities, brightly lit corridors. Self-service options are nice.

Erika B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carmen R.  |  Overall Experience 
Rating:
4.0

Facility was always clean and well maintained, the only small issue I ever had was with the hours as I tend to be out and about later. Whenever I would find the time to get there I would have to rush as they would be closing soon after. But that's more on my time schedule than has to do with the facility.

KENNETH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Thanks

david w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRM INVESTMENT R.  |  Overall Experience 
Rating:
4.0

I really appreciate the service miss Peggy offers me ,she is very professional,and knowledgeable .,I look forward to coming to uhaul for my moving and storage needs.

Owen H.  |  First Impressions 
Rating:
4.0

Great service, awesome facility! In and out with no problems. Only concern is lack of COVID-19 precaution of wearing masks. Some were not wearing masks.

Darwin S.  |  First Impressions 
Rating:
5.0

Safety

Osvaldo M.  |  Overall Experience 
Rating:
3.0

After having my storage unit for 19 years, initially every thing was fine, however, recently the temperature where my unit was gradually got warmer and warmer. Then about two years ago the lighting where my unit was has a sensor that only stays on for 3-4 minutes thus making it a problem when I was in my unit for any length of time. When I reported it I was told that they didn't care they weren't going to change either one and go back to the temp that was closer to what it was initially

DEBORAH G.  |  Overall Experience 
Rating:
5.0

SO impressed with the helpfulness of the staff as well as the cleanliness of the facility. Each person with whom I’ve had contact has been courteous, answered all questions and gave me a facility tour the day I rented. Highly recommended.

cheryl n.  |  First Impressions 
Rating:
5.0

Clean facility Friendly and helpful staff Easy access

Carl P.  |  Overall Experience 
Rating:
5.0

Peggy and her team are always professional, friendly, helpful and stand ready to provide excellent service.

Robert G.  |  First Impressions 
Rating:
5.0

I like it very much even when finished the process. We call and done. Appreciate Next time I will seek you again

CLAUDIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toyna Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry-Ann S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micah T.  |  Online Move In 
Rating:
5.0

Moving is stressful, but they helped ease my worries and get my stuff safely stored.

Christopher D.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. We rented storage there for a little over a year. Staff always treated us with courtesy and respect. Front desk was very welcoming and accommodating.

Diahann K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcos or Edna B.  |  First Impressions 
Rating:
4.0

Customer service representative was very helpful and friendly. Answers questions and knew exactly what was needed. The facility was organized and clean with easy convenience access to loading and unloading.

Ailan M.  |  First Impressions 
Rating:
5.0

The Ocoee U-Haul is great--the staff are knowledgeable and helpful, the facility is immaculate and it is the best storage and truck rental experience I have had in all the years of rental and trucks. Thanks for setting a great standard.

VIRGINIA M.  |  Overall Experience 
Rating:
5.0

The staff were exceptionally helpful and took the pain out of what was could have been much a more stressful move from Virginia to Florida. At every step in the process, from reservation to temporary storage to turning in equipment, they were cheerful, competent professionals.

Nathan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIO B.  |  Overall Experience 
Rating:
5.0

Great facility and customer service is exceptional,the people and management make the moving and storage experience enjoyable and less stessful.great management and staff!!

jeremy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Humberto B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Telesia S.  |  Overall Experience 
Rating:
5.0

Overall I was pleased with the experience. I never had any issues with the unit or the facility's maintenance. There was one employee that was the less than pleasant when I first moved into the unit and I had a few terse interactions with her but after a while she seemed to have a change in demeanor. I would highly recommend the services this U-Haul location provides. Thank you.

rizza b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda Ostrowski or L.  |  First Impressions 
Rating:
5.0

Great service for the 5 years of storage! Thank you! Will recommend

MANUEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana S.  |  Overall Experience 
Rating:
5.0

Ok for this place, the service is so good. The trucks are good, everything. However it is next to impossible to call this place by phone. and i don't see much solution to it, because the people working always have something more important to do. maybe they could employ a phone person to just connect with callers and give them info over the phone. dont know

Rob P.  |  Overall Experience 
Rating:
5.0

Everyone is so friendly and professional there. Thank you very much I will do business again. Be safe.

bo k.  |  Overall Experience 
Rating:
5.0

The cleaning/maintenance lady was always very friendly and helpful. Also the GM was very personable.

Shelby C.  |  Overall Experience 
Rating:
5.0

The booking engine was difficult

Thomas G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Everything was Excellent Thats the reason I went out of my way to use this Haul Facility Thank You

Duane J.  |  Overall Experience 
Rating:
3.0

Several understaffed. One person trying to help lines of customers.

Michael D.  |  Overall Experience 
Rating:
5.0

It was excellant friendly emplyees

Eddie L.  |  Overall Experience 
Rating:
5.0

Very good storage facility.

david k.  |  Overall Experience 
Rating:
5.0

Friendly and very helpful

vernon t.  |  First Impressions 
Rating:
5.0

Yes

Brittney C.  |  Overall Experience 
Rating:
5.0

N.a.

Don C.  |  Overall Experience 
Rating:
5.0

Thank you for all your help!

Lora G.  |  Overall Experience 
Rating:
5.0

Have used this facility 3 to 4 times in last 10 to 12 years, and everything has always been 1st class and best in industry.

robert s.  |  Overall Experience 
Rating:
5.0

All staff members were excellent and helpful

Matthew B.  |  Overall Experience 
Rating:
4.0

Great storage facility, wonderful staff and ease of rental truck all in one place!

shalyn m.  |  Overall Experience 
Rating:
3.0

I was a little disappointed to find the advertised price of a van at 19.95 was not true. That’s the starting price. I ended up paying $83.00. it was cheaper to bring the van back than use closer one

CHERYL W.  |  Overall Experience 
Rating:
1.0

The man was sarcastic rude didn't want to try and get us a storage container he was treating us as if we were there to steal something I felt like a criminal by the time we left when a simple phonecal

JEFF D.  |  First Impressions 
Rating:
1.0

Employee was horrible

JEFF D.  |  Overall Experience 
Rating:
5.0

Every uhaul employee we delt with was extremely friendly and helpful. The trailer was well engineered and extremely easy to use. The storage unit is clean and easy to access. We are very pleased.

Greg M.  |  First Impressions 
Rating:
5.0

No complaints

Edwin C.  |  First Impressions 
Rating:
4.0

I wish access to my things in storage were available longer into the evening to at least say 10pm and I wish the climate control was cooler. Every time I went it was much warmer than 85 degrees

Thomas C.  |  Overall Experience 
Rating:
5.0

Great job, wonderful roadside and storage center assistance, personnel

Gerald M.  |  First Impressions 
Rating:
1.0

your counter person had an annoying stupid sarcastic sense of humor which should not be exhibiteded by the face of your company Ms. Peggy was Superfabulous but your manager in charge has to go!!!!

Anthony P.  |  Overall Experience 
Rating:
4.0

Would have rated 5 star but the initial check in took forever due to overwhelming high volume of customers waiting and only one person behind the counter helping. However, they covered my needs well!

Lora G.  |  First Impressions 
Rating:
5.0

Peggy and her team are outstanding! I have used their services for years with outstanding results each and every time.

Robert G.  |  Overall Experience 
Rating:
5.0

Great facilities...great staff

Luann, Bill or Chase B.  |  Overall Experience 
Rating:
4.0

My only negative thing about this experience was the long wait due to excessive lines.

Michael S.  |  First Impressions 
Rating:
5.0

N/A

MARCIA I.  |  Overall Experience 
Rating:
5.0

Well run very clean and secure facility,

marc h.  |  Overall Experience 
Rating:
4.0

You are a very busy place. We didn’t expect a long waiting time when we arrived at 8:20 am. Obviously your services must be excellent since you’re in demand like this. Thanks again.

shirley m.  |  Overall Experience 
Rating:
5.0

*

vernon t.  |  First Impressions 
Rating:
5.0

Peggy and staff are amazing!

Renee K.  |  Overall Experience 
Rating:
5.0

The bathrooms were out of service. Doug was very helpful, informative, and a pleasure to work with.

Kaytie D.  |  Overall Experience 
Rating:
5.0

Very well pleased with this operation. Staff was helpful AND friendly, facility was in top shape. A good experience all around.

Rodney K.  |  Overall Experience 
Rating:
5.0

Busy place, despite many staffers double tasking the staff always focused on me when I was tended to. Great team. Will be my go to place for storage

merete v.  |  Overall Experience 
Rating:
5.0

I was very pleased with the facility.

deanna m.  |  Overall Experience 
Rating:
5.0

Even being busy, the GM was extremely friendly and accommodating! Thank you so much, I will definitely recommend this U-Haul to others

siobhan m.  |  First Impressions 
Rating:
5.0

..

KARL OR MAJA F.  |  Overall Experience 
Rating:
5.0

The cleanest and best maintained storage unit ever. Only negative is limited parking available, which doesn’t impact access most of the time. A good place to store your items.

James W.  |  Overall Experience 
Rating:
2.0

My items were stolen by a staff member

Shanice A.  |  Overall Experience 
Rating:
5.0

Easily accessible and clean service

Cheryl B.  |  Overall Experience 
Rating:
5.0

Great people and fast workers. Great storage facility!

Johnny P.  |  Overall Experience 
Rating:
3.0

The representative was great in spite of her being the only person to help a store full of patrons. She never rushed any of us and she had all the patience in the world.

Cynthia L.  |  First Impressions 
Rating:
5.0

Staff and facility was awesome

Inga H.  |  Overall Experience 
Rating:
5.0

Real nice & CLEAN Facility Every one was real nice & helpful And excellent location

Duane J.  |  First Impressions 
Rating:
5.0

Douglas, handle my situation with efficient care, courteous and knowledgeable. Have used this facility in the past that is why I returned.

robert s.  |  First Impressions 
Rating:
5.0

Have worked with Peggy Linquist for over 7 years. Excellent service is the norm!!

Robert G.  |  Reservation 
Rating:
5.0

Peggy the manager was particularly helpful and informative. All the employees I encounter were friendly. Facility was exceptionally clean and well-maintained.

Emily G.  |  Overall Experience 
Rating:
5.0

N/a

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Used this facility to store personal goods and items for 5 years. Never a problem.

ROBERT G.  |  Overall Experience 
Rating:
5.0

Great service ! Very helpful, explained the process. Peggy , in particular, was wonderful.

Emily G.  |  Reservation 
Rating:
5.0

The Space was clean and I had know problem with the customer service everything has great.

kysha t.  |  Overall Experience 
Rating:
5.0

Everyone was so nice! Peggy the manager is fabulous and U Haul is so lucky to have her.

Mike M.  |  Overall Experience 
Rating:
5.0

I have exclusively used this facility in Ocoee for a number of years. Peggy and her staff are excellent to work with and provide great service!

Robert G.  |  Reservation 
Rating:
5.0

The staff is very friendly and the facility was beyond my expectations.

Inga H.  |  Reservation 
Rating:
5.0

Very helpful

ganesh s.  |  Overall Experience 
Rating:
3.0

There was a bug problem the last time I used storage and truck rental. Never had this problem until recently but they have an incredibly nice staff inside the store excluding the cleaning staff.

COLLEEN M.  |  Overall Experience 
Rating:
5.0

Peggy and the rest of the staff I encountered at the office and in the storage area were courteous, friendly, and VERY helpful. I sincerely couldn't ask for a more pleasant group to do business with!

KATHY J K.  |  Overall Experience 
Rating:
5.0

good customer service--thanks

Michael H.  |  Overall Experience 
Rating:
1.0

UHaul parks their trucks in the loading area of the storage area, wait time 1 hour at desk because of year (s) computer freeze up. Poor Customer service.

WALTER S.  |  Overall Experience 
Rating:
5.0

I highly recommend this storage facility.

PAULA B.  |  Overall Experience 
Rating:
4.0

The service provided by the staff was great.

Emma Lee W.  |  Overall Experience 
Rating:
3.0

The front line service staff was courteous and others were helpful in explaining the storage access card process and showing me to my unit.

Dan S.  |  Reservation 
Rating:
1.0

It is not right that I had to pay for empty spaces. There is not any proration on any time. I only had 6 days use of spaces and had to pay for 30. That is not right.

Karen W.  |  Overall Experience 
Rating:
5.0

Peggy and her staff are terrific! They always strive to satisfy the customer, while being professional. As a teacher, I rented a storage unit and rented several trucks from this location. 👍

CHRISTINE D.  |  Overall Experience 
Rating:
5.0

Doug is awesome.

john g.  |  Overall Experience 
Rating:
5.0

Peggy was super helpful as was her staff. Highly recommend!

Carida D.  |  Overall Experience 
Rating:
5.0

The unit hallways was always maintained and well kept at all times. The mgr Peggy Enquist an assistant mgr Doug Platt was the greatest helping with anything. That’s the best storage place I’ve had.

TAMARA B.  |  Overall Experience 
Rating:
5.0

Peggy, Doug and rest of staff were always very friendly, even when the lines were long

brad s.  |  Overall Experience 
Rating:
1.0

Thie worst customer service. Water damage in my unit after the hurricane. Still to this day Peggy refuses to answer any calls or return any calls to the agent. Peggy ‘s attitude is horrible.

JAMES OR DJUNA B.  |  Overall Experience 
Rating:
5.0

Thank you he entire staff was nice and helpful! I will recommend and if I ever need storage or moving trucks again. I’ll go to Ocoee uhaul. Thank you

Christian R.  |  Overall Experience 
Rating:
5.0

Very good facility, good use extra help at peak hours

MARCEL B.  |  Overall Experience 
Rating:
5.0

Ms. Peggy you are AWESOME!!!!

Audrey w.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top