Customer Reviews for U-Haul Moving & Storage of Ocoee

Rating:

2.0

I had to stand in line over an hour and a half to finally get the truck. The location was short staffed, and we were being told that we could've done everything online/phone app, when that was not the case. The return experience was excellent though.

Rating:

4.0

Employee service was excellent, but inadequate to handle the amount of customers walking in. Wait times were extremely long on pick-up and drop-off. Employee engagement was above par though.

Rating:

1.0

not only they did not fulfilled my reservation, change locations and times, we I got the location I had to wait 1 hour and 15 minutes for a person in the courter. And all I needed was to get the key, because it was all done over the app. horrible experience, I have to spend a extra $435 dollar to change the plans of my trip, and uHaul term and conditions clearly says, they guarantee your $50. I called costumer services and they say ...."it doesn't work that way, we have the right to change your reservation as we needed and they are not responsible for the $50"... I am happy that I bought a house, and will never need to use this abusive services anymore.

Rating:

5.0

Good

Rating:

5.0

Continue providing excellent customer service. You all are awesome.

Rating:

5.0

Air conditioning on the truck was not working. The area manager was nice to give me a call and provide a 10% off. I was charged a cancellation fee, which is not UHaul policy. Was given a flat tired vehicle tow.

Rating:

5.0

Excellent service

Rating:

2.0

Van was dirty / customer service below average

Rating:

5.0

Excellent customer service.

Rating:

5.0

This was the easiest return I've ever had, and I've rented at least 6 trucks over the last several years. When I need U-Haul again, this will be my go-to location!

Rating:

5.0

People and location are fanitastic!

Rating:

5.0

Clean. Highly professional personnel. Easy easy drop off.

Rating:

5.0

Everyone was so nice that worked at this location! Very friendly and helpful!

Rating:

5.0

I believe I left a black leather bag, medium sized with a gold clasp on Friday June 10, 2022 in the truck I returned.. Is there a lost and found department that might have it there? my number is 303-918-5478 - I hope you found it.

Rating:

5.0

Everyone I came in contact with at this office was absolutely amazing. I moved at the last minute and in an emergency situation and was very overwhelmed. A gentleman that worked there offered my son a ice cream and talked to him while I was renting the truck and my son who is 8 loved talking about video games with him. The lady that helped me and I wrote her name down but don't have it with me currently but she is defiently a star employee. When I say from start to finish this ladt was amazing, she was amazing. I got emotional at one point because I was exhausted and overwhelmed with everything and I don't know why I asked her if I could just have a hug but she said absolutely and came around to hug me and told me it was going to be okay and also told me that she was always there if I ever needed to drop by and talk. She is an example of who companies should hire. I lost my mom almost three years ago and when your employee hugged me, a stranger I had never met, hugged me it felt like my mom was with me at that very moment. Please don't take this comment and keep it to yourself, but please make sure her management team knows how much not only was she appreciated but just how much that hug meant to me. Sometimes it is the little tiny things that you might not thing that are a big deal...are.... I will never forget her or her kindness during a difficult time and I have shared this with multiple people. Thank you :)

Rating:

5.0

This was a great experience.

Rating:

3.0

Gas tank was not filled and pricing is not advertised correctly with a lot of extra hidden fees.

Rating:

1.0

We dropped off after hours. Prior to dropping off, I called to make sure I would not have any problems dropping off after hours. I was assured that it was very easy and all I needed to do was go to www.uhaul.com/share and follow the directions. Upon arriving, I went to the website and followed the directions. However, the app would not let us take an image of the UPC code so we could not check-out. We tried two different cell phones to acquire the image of the UPC and logged into my account to try via this method. Nothing would work. The app does not give you any options. If you cannot take an image of the UPC, it won't let you check-in the equipment - this is an unacceptable customer experience. We spent over an hour trying to check-out then called U-Haul. We were told it would take 40 minutes to wait for someone on the phone. It was 9:00 PM after driving for 22 hours straight. After repeatedly persuading the rep to try and help us (which she didn't want to do) she logged the issue. The rep said we would not be charged the $20 due to the app not working but we still were charged the next day. The rep (and the app) said to leave the contract in the drop box, but there isn't a drop box on the property. We looked all over. This was an extremely bad experience. I have always used U-Haul over the years, but it is very difficult to recommend U-Haul given this experience. I believe the $20 charge should be reversed since the feedback is worth more than $20 so the app can be fixed.

Rating:

3.0

There were multiple trailers that were not road worthy at time of rental. I had to go through approx 4 before I found one with good tires.

Rating:

4.0

The site was giving us such a hard time to check in. So we had to go to the counter to check in instead, but, the were so nice with helping us with that. So I am glad with the customer service in the building. The site though does need some work.

Rating:

5.0

Reserve ahead

Rating:

4.0

While appointment and all facets of the truck I used were excellent, I was surprised at the mileage charge of $1,19 per mile on top of the other charges. I had the truck only about 3 hours…I returned it full of gas, the $25 rental fee resulted overall in a total cost of $91+. I believe did receive a final bill of $85. Thank you.

Rating:

3.0

I did all the pre booking online and payment to be quicker the day that I had to pick up the truck but when I get there the lady helping me could not communicate well and get thru the guys getting the truck ready because her ear piece and communication equipment wasn't working well. I had to wait a long time for them to get the truck ready with the dolly, the furniture pads and appliance dolly. You would think that the truck would be ready for me and ready to go upon arrival. Disappointed!

Rating:

1.0

The manager Peggy was incredibly rude and unhelpful. I had to call another U-Haul to get help for the location I was at. The person at the other U-Haul on Maguire was very nice.

Rating:

4.0

Never enough help so long waits.

Rating:

4.0

1 customer service person - we had a line of 5 people... it took over 30 minutes to check out... the lady did a great job in handling two lanes at once, but should have had another person to help inside... then other part sent outside and didn't know which truck was mine and what i needed to do - had to find someone to help... everyone there was nice and friendly, just needed checkin process to be a little smoother. - Thanks.

Rating:

5.0

NA

Rating:

5.0

Make sure that the air in the tires is checked before a trailer is rented.

Rating:

3.0

Better design of pickup/drop-off area needed and more staff to assist.

Rating:

3.0

I reserved my truck on line 8:00 on a Sunday, when I arrived the app won't let me pickup the truck. I asked a worker when he arrived to help, he said he couldn't since I did it on line. Finally got in about 8:45, which put me behind schedule. Not very happy about that. Location is way understaffed also

Rating:

3.0

Clean out trucks. Smelled like cigarettes. Was horrible

Rating:

5.0

I've used this location many times, and always found them to be helpful and pleasant.

Rating:

5.0

Peggy was very sweet and professional. Would speak highly of how she runs a business to anyone looking for UHaul services.

Rating:

2.0

During drop off, the female office attendant had an unpleasant nasty attitude. She repeatedly tried to upcharge me for additional days and insurance when I know what I filled out online. I explained to her that I was aware that I returned the trailer after store hours but I did not want to be on U-Haul property at that time so I returned the next morning. For some reason she had a problem with that- Her demeanor and nasty attitude towards me quickly changed my outlook on U-Haul. This is the first time I used this location and last. I understand that it's difficult to hire good people right now. If I ever need another rental, I'd rather drive several miles to another location than possibly deal with her again.

Rating:

5.0

Good customer service

Rating:

5.0

Just keep doing what your doing staff is awesome

Rating:

1.0

I booked our truck two days in advance. When we arrived, we followed the mobile pickup instructions and were walking to the truck. We had matched its number to our phone and we're about 20 feet away from it, when someone told us the truck had been rented. We explained that it was our truck and he told us he had just given it to some other guy. Keep in mind, we were right on time for our 9 AM pickup. We are told to go inside and wait in a very long line. The manager, I'm assuming Peggy, told us the truck wasn't clean and walked away before we were done speaking… quite the professional! No one could get their stories straight and we ended up having to wait 45 minutes before finally leaving with a truck. Don't offer mobile pickup if your stores can't run it efficiently. An extra 45 minutes added to a busy moving day because someone isn't capabale of holding a truck is unacceptable.

Rating:

1.0

Worst Uhaul experience I've ever had. I made a reservation for a 10 x 10 x 8 and was told it was not available and nothing could be done. No suggestions for other locations, no offers to make the situation better. I needed to find a storage facility on my own with my 3 month old in my personal vehicle driven by my wife. Completely unacceptable.

Rating:

2.0

Rented 15 foot for 2 days but returned in 1 day. Service guy out front could nit complete my return because of another upset customer so he says..I will email your receipt..I said no thats nots acceptable because you are charging me for the wrong vehicle and I am returning a day early and an adjustment should be made for a refund. He walked away. I rent from Uhaul often but this was a mess. I was Over charged and $115 debited from my checking and taken from my account when it was supposed to be a $45 refund. Now my account is short and I have to WAIT for the deposit when I'm moving. I waiting 30 minutes for the attendant inside to correct it all.

Rating:

5.0

The gentleman that helped me was very nice and knowledgeable, my check for storage was quick and easy!

Rating:

2.0

El trato del personal no fue bueno, no me dio opciones, colocaba lo que el quería. Coloco una dirección de entrega del camión a 20 millas de mi nueva dirección, a pesar de indicarle que había una a 5 minutos, no la quiso cambiar. Acepte por que tenia que mudarme ese mismo dia y no tenia tiempo para ir a otro lado. Tenia una reservación y me informaba que no había ninguna a mi nombre.

Rating:

3.0

One person was helpful, others were rude. This is my second encounter with rude staff there.

Rating:

1.0

Very rude personnel, extremely rude I would say I'm still upset about the way they treated me in this location . I had a horrible experience here !!

Rating:

3.0

Very slow and inefficient. Trailer was filled with dirt/cement residue from previous renter. Long waiting line for service . One rep conducting investigations of a late truck instead of tending to in person customers . However, they we're friendly during rental transaction. It's just too hot and too small of a space to let lines get excessively long.

Rating:

1.0

Just no

Rating:

1.0

I purchased safetow, and I was still paying for the repair without any notice. During the communication, I felt like I'm talking to my supervisor instead of customer service. Your insurance program and management is a joke.

Rating:

1.0

We were charged for a truck that we did not rent. The truck ran through tolls that we never took but we were charged for it. Then when we disputed and explained that there must be a mix up, we were told that it was the correct truck. end of story.

Rating:

5.0

I did want to mention that the outside crew was very friendly and very helpful. Both on pick up and drop off. Thank you

Rating:

2.0

The owner /manager in store experience was pleasant and professional. The young man i dealt with outside seems to not be happy with his job he was very unpleasant. Did his job but unpleasant. Dealt with him on pick up and return same bad attitude so would not be returing or suggesting anyone come there.

Rating:

5.0

Great staff!

Rating:

3.0

Short of staffing requiring prolonged wait times.

Rating:

1.0

I followed the refill formula on the contract to a tee and I still got charged for 2 gallons of gas at 6.50 a gallon. Long wait…one person…who was AWSOME. Rude lot attendant

Rating:

5.0

Totally opposite of Family Tire! I would and have recommended this location on numerous occasions!!

Rating:

4.0

Military Veteran was unable to receive 10% discount only because manager was in a meeting. No other staff member can offer a Veteran discount. Always should Abe an alternate.

Rating:

1.0

UHaul is disappointing. You allowed me to reserve a cargo van for one way and then the day of the rental tell me you don't offer one way rental on cargo vans. What a sham! Your system shouldn't have allowed me to make such a reservation if you don't offer it. I could have easily chosen another way to rent a van. Instead you move me to a larger, more gas guzzling vehicle and then to top it off you send me on the opposite side of Orlando to get it. You put me in a box/crunch at the last minute with no options. This bad experience coupled with another rental incident in 2021 means I will no longer use Uhaul in the future for any of my needs.

Rating:

5.0

Light tester showed all lights were working fine. That was not the case when the vehicle was plugged into a trailer. Suggest that the testing be done by hooking to a trailer, instead of the pocket size light tester.

Rating:

5.0

They went above and beyond to accommodate me. I don’t normally give 5 Star ⭐️⭐️⭐️⭐️⭐️ reviews, but this place deserves 6 STARS.

Rating:

5.0

Peggy is a top notch employee I have developed a true friend while I was a storage user for about 18 or 20 Years. I will always treasure her as a true friend with u-haul.

Rating:

5.0

Customer service was excellent !! Very helpful in explaining size storage and truck that I needed !! Thank you all !!!!

Rating:

4.0

You should have light inside the storage room cuz it's very dark in there thank you

Rating:

5.0

They were very helpful and patient I would definitely recommend this storage and uhaul Thank you uhaul yous were awesome

Rating:

5.0

Peggy Engquist was extremely informative, kind, and helpful! I would highly recomend this Uhaul and meeting Peggy for help getting set up! We are very happy using this Uhaul facility Tim Fake

Rating:

5.0

Everyone from cleaning people to store employees were very nice and courteous and very helpful.

Rating:

5.0

This u-haul is the Best place!!

Rating:

5.0

I originally rented a unit that ended up being too small for my stuff. The young man at the counter was helpful in renting me a second unit last minute. My movers up and left me at the facility and the security guard (ricky?) and a very nice lady (Nora) helped me move all of my stuff into my unit. I am extremely grateful for their generosity.

Rating:

5.0

I have used CubeSmart and they can’t touch your facility. You provide more access, better variety of sizes and your facilities are much cleaner. Your prices are great and I really appreciate that you provide carts.

Rating:

5.0

The facility is always clean. Nora one of the employees is very sweet and helpful

Rating:

5.0

Best run storage facility EVER! Uhaul was extremely convenient. Everything was so smooth for my moving needs.

Rating:

5.0

Everyone was always very helpful, the manager Peggy was an outstanding person to deal with!!!Also your associate taking care of the property was great she has been there as long as we had our storage there,3 years, kept everything so clean and it always smelled really nice, usually storage facilities are not! And we felt safe going there day or night! We actually used your moving help too for a couple pieces of furniture, so thank you!!!

Rating:

5.0

Peggy and her team are awesome.

Rating:

5.0

I agree with a lot of the reviews that customer service can be a bit slow here the overall experience was great for our storage unit. The unit was clean, easy to access with plenty of courtesy moving carts. Also Miss Nora (employee) was AMAZING!! We got to the unit about an hour before closing and she helped us move our items without us even asking. She was so sweet and made our experience great! Highly recommend this storage unit.

Rating:

5.0

Peggy was professional and helpful.

Rating:

1.0

I rented two storages at 1 location was given the wrong size and had to have two storages about 20+ mins away. They treated me like crap at the fist place the guy was rude supervisor got me into the 10*10 in Ocoee not once offering insurance or anything it was late and they were both closing up and was in a rush to get to the Ocoee location. Checked my things a month later My things were leaked on from the unit above and a lot of my things were molded. Peggy stated that’s the liability I take without insurance took pictures and I filed a claim but got no where because I didn’t have insurance plus I just lost my son and had just too much going on to fight this but I took major losses dealing with uhal and it seemed like my bills just kept going up every month since August.. They were adding charges for 24 hr access I didn’t request more than at the time of getting the units and rate increases often for a unit that ruined my things.. Peggy and Alex were nasty at both Uhal and just unprofessional.. I had to relocate my things else where and moving out of the RV spot this weekend

Rating:

4.0

Climate control was minimal. Unit 2002 was in direct sunlight every afternoon and it did not feel like the cooling was sufficient.

Rating:

5.0

It was a real pleasure working with Peggy and her team. They were very helpful and always professional.

Rating:

5.0

This was the 3rd of three storages I had within the last 5 years although experiences vary from different storages however the Ocoee was the absolute best that includes staff and facility.

Rating:

5.0

Security, cleanliness, attention to detail regarding pest control and security. All very good.

Rating:

5.0

Overly impressed! Those are two words that come to mind. Could not be more happier with the EXCELLENT service, the best check in for the trucks, smooth transaction convenience of support right down to unloading! Outstanding! I would highly recommend Uhaul storage facility. Thank you, Dean.

Rating:

5.0

GM and the staff were awesome. Great experience!

Rating:

3.0

I say average because I've used storage elsewhere and this uhaul seems to uphold a certain standard in what people want and expect from a storage facility, especially at this price range. I'm not sure if it's because of the location or because they can but the prices are a little higher than they probably need to be and just before we left our unit we were told the rates were going UP. Uhaul also does not offer military discounts for storage which is also why I give them an average. Our new storage unit did offer us a discount on an even bigger unit.

Rating:

5.0

What a great staff! Very friendly, cheerful employees who work hard and get results!

Rating:

5.0

My only complaint was I this. I asked when I rented the unit if my bill would be prorated as I’m in the military and would only use the storage for a few months. I was told yes by one person, but then had to pay a whole month.

Rating:

1.0

Lied to by the staff. Mistakenly charged for free storage, when I tried to correct it in person the first time, Doug lied saying he couldn't do a thing about it. I called customer service, they were astounded at this lack of responsibility. They told me to return to the local store. Then I was helped finally and was refunded. Except now I have a moving truck, told I'd just owe mileage and gas after drop off, tried to charge me $90 because they tacked on extra insurance and a random "rental fee" for $40. Wtf??? I called customer service AGAIN, and I was told I would only owe for the mileage I went over. So these people are liars and scammers. Oh and the customer service wait is always an hour.

Rating:

3.0

Me llego una la factura final y aparece un desglose de $94.00 que dice por “Missing/Damage” no entiendo por que este cargo ya que entrego el equipo que se rento (dolly and hand truck) ambos estaban en el camión en la parte de atrás y se le mencione al empleado. Y el camión no sufrió ningún daño ya que el viaje fue directo el mismo día de punto a punto. Gracias

Rating:

5.0

Ms. Peggy and Staff very friendly and very kind. Just need more help at the counter to get the customers in and out.I would definitely use the storage Ms. Peggy manage again !!!! Everyone there gets a 5 star rating from me !!!!

Rating:

5.0

Great customer service I give 10 stars for the help and it was to the gentleman that help me. Thank you

Rating:

5.0

The management and staff at this facility went above and beyond. We consistently try to rent from this specific facility because of this. Highly recommended!

Rating:

4.0

Storage was easy but the check in and out of the climate control building was very confusing. More desk help needs to be added to this facility. It was a very long wait if supplies were needed due to the large volume of rentals and activity here. Parking is challenging.

Rating:

5.0

Storage was really big and secured, love the fact that our storage unit was indoors.

Rating:

4.0

I was disappointed when I had reserved a 15x5x8 unit and then got there and was told there was none available! What’s the purpose of making a reservation weeks in advance, just to be told they don’t guarantee it? Had to cram a 15 ’trailers worth into 3- 5x5’s & 1 5x10! Took 3 hours to unload truck into units in the rain! Was not happy!

Rating:

5.0

Very helpful for me. Line was long and took awhile to get truck but staff was pleasant and very busy

Rating:

5.0

Peggy was very helpful in trying to meet our accommodations!

Rating:

5.0

Very busy location. My customer service was very good.

Rating:

5.0

Ms Peggy is Awesome!!!!

Rating:

5.0

Staff was very helpful and great with communication. Someone accidently tried to open my unit and the lock was jammed. I got a call about the issue and how the lock was replaced. Very quick and responsive.

Rating:

1.0

Talked to many different staff members and got many different answers. Only one person actually knew what was going on Worst uhaul experience ever . Stupid that the large doors are closed and locked when trying to move stuff in.

Rating:

5.0

The Manager Peggy at the U-Haul moving and storage is awesome even when the location was short staffed she went above and beyond her duties to assist me with my storage and truck rental. Ms Peggy is a class 5 Customer Service agent May Hod bless her.