Customer Reviews for U-Haul Moving & Storage of Orleans

Rating:

5.0

Well…we have winter here in eastern Ontario…so, it would be nice to have a snow brush/scraper in the van, especially when the client is expected to remove a covering of snow before driving the vehicle…other than that, things are good…

Rating:

2.0

gas was indicated at half but wasn't. so when I filled it to the same amount and indicated why...they charged me anyways. even though I disputed the gas from the beginning. never even got a reply. next time I'm renting from home depot...it's like ten bucks they overcharged but it was fraudulently charged. it's theft.

Rating:

5.0

The payment machine often falters and needs to reboot. Takes up a lot of time. Not the first time it happens to me when processing the payments.

Rating:

5.0

Friendly staff and clean storage I like that I can excess to my unit any time and is secure

Rating:

4.0

Your app for check in sucks. Three tries to upload my license and I gave up. First truck assigned was jammed amid other trucks. Second truck assigned had low tire pressure alert. Third truck was fine. Staff were very friendly and helpful though

Rating:

4.0

4 days into a new month & I have to pay for a full month. Not asking for a day by day basis refund, but at least go by “half a month” maybe. Not too happy about that. Very friendly service though.

Rating:

3.0

Despite booking the drop off location months in advance, I got a call the day before the drop off asking me to leave the vehicle at another location because it was more convenient for u-haul. After a frustrating conversation I ended up returning the truck to where I had originally planned.

Rating:

5.0

Thank you for the friendly service. Always clean. Always secure.

Rating:

5.0

Good business

Rating:

3.0

Your 24/7 mobile service is awful. Doesn’t work, doesn’t loads, takes forever. The person working when I picked up wasn’t helpful when issues arised - they seemed lazy. The return guy was helpful when your app didn’t work. You put the work of renting back on the customers that your employees should provide. It was extremely frustrating.

Rating:

4.0

lights didntn workroom first trailer. garbage in second. Gary was very helpful and knowledgeable.

Rating:

5.0

I was surprised at how easy it was to rent a vehicle (9' cargo van) these days. In the past, I have waited in a cue to pick a vehicle, but this time I was in and out short of 10 minutes. Everything you need to know about a vehicle rental is well explained on their website, but it is explained again by an agent when you pick up your rental. Upon return, you park at the drop of station, the vehicle is quickly checked and you are on your way. All this, is if you have not exceeded the pre-agreement rental contract. Well done U-Haul.

Rating:

5.0

Everything was great! Clean facilities, professional staff. It would be nice though if one can pay up to the day that you leave instead of having to pay the whole month. But apart from that, all was very well arranged, both when arranging help during the move, renting the truck, and having the storage for over a year.

Rating:

1.0

Service was so slow the admin guy seems obliged to be at work, the yard guy signed me out before hocking up my trailer then realized that I am just picking up, the trailer door itself was so hard to open and when I tried it and told him he after I hardly open a quarter of it , he said it's okay you will manage , I've been in back pain since , unit #8484K needs door maintenance, shouldn't be rented out to people in such ondition , I dropped it off after 4 hours an 55 minutes, left a sticky note at the door about my time out, called next morning at7 am to tell them , a customer service rep I am sure from somewhere in USA hardly cab hear her voice took all info and told me I will get an email ,never happened called again at 3,30 and the guy who answered couldn't hear what he was saying , finally managed to finish with him to get an email with my final receipt , I am a regular user of uhaul I rent a trailer every 2nd weekend during camping season , Uhaul never been like that before, I am surprised honestly, this time experience was shocking to me , sorry

Rating:

2.0

I rented equipment from hertz before, in less than 10 minutes, you are out the door. At U-Haul, it’s a nightmare: you wait almost an hour in line and minimum 30 minutes in front of the clerk. In my case answering the same question over and over again. The service is extremely slow. Same thing in the yard the equipment wasn’t ready it took me another 30 minutes to get hooked up to go because of the malfunction Causing delays. U-Haul have to do a better job of speeding the process for the consumer it’s borderline ridiculous how extremely slow the experience is. And that’s not the employees fault. to me it’s the system in place. I know this isn’t going to do anything because it’s been like that for decades but there you have it.

Rating:

4.0

The place was extremely busy, first of the month is always busy. We all had a long wait. At least 20 customers at 8:30 am. Your agents were very patient and working hard.

Rating:

1.0

There was nobody at the physical location when we arrived and after going through an hour with customer service to try to get the app to work to pick up our truck we came to realize that the lock box that we were assigned contained no key and wasn't locked. Customer service was unable to help us and we thought we had no truck. Finally after about an hour and employee of the location showed up and was able to open another lock box which contained our key. All in all this was a terrible experience and we wasted over an hour of our time and came close to not getting a truck at all. I guess in the end we were lucky because we did but it sure didn't feel that way.

Rating:

3.0

The app is really not user friendly. It took 35 minutes to get approved to take the truck

Rating:

4.0

The U-Haul website and app don't work well because I had a hard time booking and paying for moving help (more than 7 attempts) in the end I had to pay via my wife's credit card, and so far it's still on my credit card and I've missed out on cheaper moving help. No way to contact Mooving Help

Rating:

3.0

I received a rental that had a left driver side flat tire and I rented 12 moving blankets and they were not in the equipment. When I received my final bill I was charged for the moving blankets. I’d like a refund for those blankets I never received.

Rating:

3.0

Always long wait times to get anything, the employees are not always friendly. And the staff running to the door at 6:58pm, to make sure that the client who is returning the truck for 7:00pm does not bother you, just before the end of your shift… that was very frustrating.

Rating:

5.0

Super helpful staff helped make things seamless and stress-free. Very excellent crew at that location and highly recommend.

Rating:

1.0

Scammed the gas consumption for 12 km as using one bar of gas.

Rating:

3.0

Truck smelled like weed. Cabin filters need replacing.

Rating:

4.0

The driver’s side door wouldn’t close properly and the transmission wouldn’t go past second gear. This vehicle should not have been used.

Rating:

1.0

Horrendous customer service, two people who clearly hate their customers. No idea what a reservation is. Running out of dollys, at a uhaul, despite RESERVING one - the answer to this wasn't an apology, or any attempt at a solution. It was "I'm going to remove this from your reservation because we've run out." Meanwhile, 5 were for sale right next to me. Never, ever, ever using this again.

Rating:

5.0

Very helpful technician, extremely knowledgeable answering specific questions, greatly appreciated assistance.

Rating:

5.0

The complete process was so easy and the truck was in excellent condition.

Rating:

5.0

Honestly, I couldn’t have asked for better service. I left Ottawa about 6 months ago with no other option than having to store my belonging. And never even once have I had to worry about it. I stopped by a few month after on a short visit, and everything was still intact. Same as when came time to move out 🤷🏿‍♂️

Rating:

3.0

Your personnel could use training. First of all, the guy told me that he can't print my invoice. He promises to send it by mail. When he fails to send it, I go back the next day, and a different (and pleasant) individual prints the invoice on the spot; in other words the first guy lied by telling me he was unable to print. SEcondly, the first guy never disclosed to me that I was supposed to provide fuel for the vehicle. He told me that I would be paying for each kilometre, but he never mentioned a fuel charge. Very deceiving.

Rating:

3.0

The trailer wasn’t clean, there were many small stones in it from a previous rental. It wasn’t a big deal, just explaining why I ticked no to the clean box.

Rating:

5.0

Staff went above and beyond

Rating:

5.0

When I loaded the trailer I noticed that one tire was flat with only 10 lbs of pressure and the lights intermittently worked with the 7 to 4 adapter I purchased from your store. I had to stop at Canadian Tire to purchase another adapter which corrected the issue.

Rating:

5.0

All staffs are customer focused. The guy completed return is very friendly.

Rating:

5.0

Great friendly service, especially at the end, never met such a friendly guy thst makes your day!

Rating:

5.0

You re formidable. Thank so much I like UHaul

Rating:

5.0

Always a great experience at the Innes Rd location.

Rating:

2.0

The truck was dirty in the back and I had to clean and mope the back before loading up my furniture in there. When I picked up the gas was almost empty so had to go directly to gas station from the pick up location. Then on the return it was noted that the gas was apparently 1/2 at pick up and mileage was much lower. The agent fixed the gas overcharge as I had taken a pic on the morning of Nov 11 at pick up to show him. Then after I got my receipt the starting mileage is wrong. The agent explained that the truck was in for repairs and the person that brought it back didn’t log not record the mileage and gas. I was not impressed. Last two times I had booked it was great but not this time.

Rating:

5.0

Always had a pleasant experience at this location. Well equipped and clean

Rating:

3.0

À 24/7 access would be appreciated.

Rating:

5.0

I am completely satisfied with everything.

Rating:

5.0

An amazing location that is truly impressive in size. The service at the counter as well as the man in the yard were both exemplary. I will definitely recommend this location to people I know in that area.

Rating:

2.0

Quotes being printed are actually correct

Rating:

5.0

Had trouble when stearing wheel locked, could not turn key in ignition to start. Uhaul location wanted me to call , uhaul roadside assistance. Managed to start on my own, had to pull hard on steering wheel.

Rating:

4.0

Everytime I use their moving services, there is an issue. If you book a mover, be sure on your time. You will not be reimbursed if the job takes less time.

Rating:

1.0

I rented a truck this past Saturday from the Innes, Ottawa location. Truck number 7217 from 11:30 am to 3:30 pm. There were issues that I addressed with the rep at the counter when I brought it back. He called the manager who apparently was busy dealing with a situation. The rep took down my information and informed me that she would call me back Monday morning. It is now Thursday morning and I have yet to receive that call. I would appreciate someone calling me in order to resolve this situation. 613-407-5079. Frank

Rating:

5.0

The storage facility was an excellent choice. We purchase boxes that have handles in them that made are moving task a lot easier to move around. I thank you U-Haul for providing storage during a very difficult time as we required a place to store my children’s father‘s belongings after his passing.. I would recommend U-Haul storage and will recommend to anyone and share my experience. Thank you, sincerely, Darlene Cameron Innes Road location, Orleans, Ontario, Canada

Rating:

5.0

The drivers door would not close unless slammed very hard. Staff was friendly but didn't tell me that I needed to grab the dolly at the door. I thought it would be in the truck. Therefore, I didn't have a dolly to help with move. Don't assume your customer knows your procedures.

Rating:

5.0

Each time i use Uhaul , it’s always a great seamless experience

Rating:

3.0

Over price

Rating:

4.0

Very clean and safe environment that makes you feel secure about where your stuff are.

Rating:

1.0

I received a truck with a dead/deying battery. So when I stopped for gas down the road, the truck wouldn't start again. When I called this location they told me they couldn't help me and I had to call uhaul's roadside assistance line. The tow truck took an hour to arrive (while my friends and family waited at the house) and after asking ME where the battery was, he then demanded payment from me. Worst moving experience of my life...

Rating:

2.0

1. the check in process (at the counter) took almost 30 minutes - after checking in, I could not locate the truck, the truck I was found parked in between 2 other trucks so I could not get access, I have to go back into reception and be reassigned another truck. 2. The truck wheel alignment was way off - so the steering wheel was out of whack and not straight 3. The check engine light was on 4. the cab light was dislocated - and challenging to access/use

Rating:

5.0

I suggest to do a final check. The vans heater was not functioning. We were given another immediately. Service was excellent. Very satisfied.

Rating:

5.0

Can access on weekends be extended?

Rating:

5.0

I love the fact that I can drive in and unload. That makes it so helpful

Rating:

5.0

Very satisfied with my storage rental. My complaints with Uhaul have been more about the trucks and vans. Thanks

Rating:

5.0

Very quick and professional service.

Rating:

4.0

Les camions n’est pas en bon état il y des problèmes au niveau frein niveau et de boîte de vitesses

Rating:

5.0

Very friendly stuff. All the arrangements were done very quickly. Car is clean and maintained very well. Would definitely recommend this location.

Rating:

5.0

Just carry on doing what you're doing, and be patient with people who don't know what they're doing!

Rating:

2.0

RUUUUUUDE OWNER. The lady was so rude and the workers dont know what they are doing

Rating:

4.0

the manager of store is a calm and hard working lady!! her staff seem to respect her!! my esperience was pleasant!! very fair on price!!

Rating:

5.0

Service here was great ! Super helpful! Really nice people too ! Will use this service again ! Thank you for your help !

Rating:

3.0

Due to changes I made it ended up having to out to this location. It was a 30 minute ride to get the truck. The staff was friendly and helpful

Rating:

3.0

The truck was handed to me with only gas to drive for 5 miles. Quite a stressful situation. I got the truck after a long wait. At least I got the truck I needed (size-wise) and was able to complete my moving. Friendly customer service after all. I enjoyed the after hour return service. This was very much appreciated.

Rating:

5.0

Perfect return

Rating:

3.0

More staff on site early morning. Actual pick up took 45 minutes due to long line. Clearly everyone is picking up early morning to get their move completed. Having only 1 person working made no logical sense.

Rating:

1.0

I've called many times and you guys never picked up ! Never had a call back. I never received my 100 dollars deposit from my first move and was charged the full price for the storage for 6 days of use the last month which is ridiculous!!! Never again !!!

Rating:

4.0

All went well except on exiting the Storage Building, I typed in my access code to turn the storage bin alarm back on. It said, "Acess granted, Peter", as if I was coming into the builidng, not leaving.

Rating:

5.0

I had a great experience with this U-Haul Storage. The facility was clean, secure, and easy to access, making the process stress-free. The staff was helpful and efficient, ensuring everything went smoothly from start to finish.

Rating:

5.0

Great staff. Price is good. I will recommend U-Haul to people and let them know your services

Rating:

3.0

Liana Pianta was pretty aggressive. NOT IMPRESSED!

Rating:

3.0

My only complaint was simply that storage was far too expensive.

Rating:

5.0

Great team and service! It’s the first U-Haul location I’ve ever been able to reach by phone. Great facility too!

Rating:

3.0

My only issue was when I would call for anything I would be put on hold for sometimes up to 45 mins at a time. The last time I called regarding payment of my unit, it took me 3 days of calling up to 3 or 4 times a day to get a hold of somebody.

Rating:

5.0

Third time I rent!

Rating:

5.0

thank you,i was very pleased

Rating:

1.0

long wait times and staff are not able to accommodate any services to the client

Rating:

4.0

Nice company would recommend

Rating:

4.0

I had to have my lock cut because I forgot my key in Montreal. The $50 fee charged for that was ridiculous.

Rating:

1.0

Worst slowest service of any business in the world. Took half hour even after standing in the line for 15 minutes to get the storage locker completed. Pathetic. Computers system is antique and the card machine is from the 1970s

Rating:

5.0

Staff was very friendly helpful and help with smile.

Rating:

5.0

Thank you.

Rating:

3.0

When it’s time to deal with reception. Staff really slow

Rating:

5.0

Professional , efficient, and, friendly staff. Answered all my questions well. A pleasure to deal with! Thank you!

Rating:

3.0

The rep I went to see to close out my account was not helpful or friendly at all and did not want to help. He said oh we haven’t received your payment but infact it was paid and I showed him my CC statement then he was like oh yes you did then he was like did you take a pic of the storage after it being moved out? I said no and he was like oh we have to send someone now. Also I wanted to take over my dad’s storage as he moved out he said I couldn’t do it now come back.

Rating:

5.0

Staff very friendly and helpful, even when really busy

Rating:

3.0

I have good and bad reviews about my experience! Building A - Cons: The storage facility was not always secured. We would arrive to the storage later in the evening (8-9pm) and the doors were unlocked. The automatic doors would be open (wouldn’t need a code to enter) and people were just walking in and out. Most days there was extreme debris and garbage on the main floor near the entrance and on the loading dock. There would be shattered glass, nails, garbages etc. The floors were quite dirty. The bathroom was always a mess (or out of service). I understand it is a very busy area, and many people are moving; however it’s very disappointing to walk over garbage and debris with furniture and household items. Pros: The actual storage unit was nice and secured and temperature controlled. I always had access to my unit. I felt my items were safe since there is an alarm and camera system in place! The storage facility had good lightning and the lights would come on upon entering. Con: The alarm would go off almost everytime we went to the storage facility. I’m not sure if clients didn’t provide their code, but it would go off constantly. Once it was time to move out, I completed the online move out request and never heard back from the staff. After 3 days, I had to call the U-Haul customer service number. They said someone would get back to my shortly. Which they didn’t; I received an automatic email saying I moved out. There is a miss of communication between the office and clients. Overall, I am happy about the actual unit but the storage facility needs improvement. It seems that the newer building (B) is a little cleaner and more maintained.

Rating:

5.0

Honestly I coulldn't beleive how well organized, clean and efficient their facility is. I regretted ever using another company and now will have to move my other things in storage to this facility as it is 100% better.

Rating:

5.0

Great service! Fast and friendly and the rates are affordable. The facility is clean and large. Definitely recommend uhaul over Dymon

Rating:

5.0

Perfect location for us and glad we can access it at any time

Rating:

2.0

I have rented 4 trucks and now have 4 storage units with you guys do to a move and a situation I'm going though. Waiting 2 hours for a storage unit to be provided to me and not honoring the free storage following a 1 way truck costing me over $400 in my situation very frustrating none the less I got a unit after already have 2 other units. Knowing I have 24hr access (or so I thought) I went to grab food prior to unloading the uhaul and when I returned to unload my access code was denied. Leaving me to now rush back to unload a 26 foot truck with my wife and 3 kids under 5 instead of with the help I had arranged. Everything is always done slowly and even when reserving and setting things up on the phone nothing is ever ready, nothing is every accurate always given different info in person then on the phone. I have used uhaul ALOT over the many many times I've moved. I will be definitely be looking for other options during future needs of these services. As for the questions in this survey the way they are asked. Helpful not at all. Friendly sure, but slow and move at the pase of a sloth.

Rating:

1.0

Our experience at Uhaul in Orleans was very disappointing. I do understand that the person I dealt with was new, but it was as if I was bothering him when I was asking questions about acquiring a storage unit with lots of sighs. On July 15th, we rented a 26ft uhaul truck in Carp. We received an email stating that we qualify for one month free storage. I was proactive and called to reserve the uhaul storage, which for some reason was all the way in Olreans. Once I received my confirmation of reservation by email, I made my way down to Orleans Uhaul to claim my locker. The customer service rep was new and was not interested to help. Lots of sighs like I was bothering him. He someone could not find my reservation, even though I had my confirmation. He ended up getting help from his coworker to complete my file, to get all the way to the end and tells me I cant access it that day and will only have access in 24 hrs. We had already had the truck since Monday and this was Wednesday, July 17th. That meant we needed to keep the truck for two whole days before being able to access the storage and unload our belongings. After speaking with the GM of the Orleans location, Liana Pianta, she assured me that the 24hr policy I was told does not exist and to come back the next day. I did and was able to get my info at end of day. She assured me that we would be reimbursed for the extra days we needed to keep the truck due to their error. We were charged $567.24. Once we received the storage, which we followed the instructions on what kind of storage we should get for a 4 bedroom home, we were faced with another problem. Our unit was only able to fit half of our things, leading us to unload the rest of our belongings in someones garage. To make matters more stressful, the truck did not fit in the garage due to the garage doors not built to be accessible for Uhauls 26ft trucks. Huge issue for people who move their personal belongings all the way to the 3rd floor to the back having to leave our truck downstairs with public access to anyone…not too comforting. 1) Wasted time/days, truck rental fees for extra two days over a 24hr policy that does not exist. 2) Truck doesnt fit inside the garage 3) Incurred more KM’s than we should have! This move was beyond stressful for nothing due to these issues we faced. We are requesting to be reimbursed for two days of rental $285.04 and KM’s wasted from Carp (245 Westbrook rd) to Orléans Uhaul (3636 Innes Road) a total of 43 KM both ways for a total of 86 KMs, back on the card on my file.

Rating:

5.0

Facility was clean, well lit and very secure.

Rating:

4.0

Just sent a email over the confusion that I am ending my rental of unit 3191. I was in on July 11th ibthink to pay my monthly bill and I just heard a voicemail to remove my locks....but I didn't give any headway that I was ending my rental agreement. I will still need said unit monthly till November.

Rating:

5.0

The facility was very impressive. When we moved in it was quickly done, given the spacious traffic routes, use of carts, big elevators, wide aisles and responsive automatic doors. It was clean and efficiently functioning with water fountain and washroom for patrons. Our items came out of the room as clean as they went in and we felt very secure they would be clean and safe while stored. Online auto payment was great and in office staff were very helpful and friendly, more to their credit as some customers are not. Situations with customer issues I observed were handled very well.

Rating:

3.0

Price is very expensive. Restroom frequently had overflowing trash, and broken soap dispensor. Outdoor card reader frequently offline after rain.

Rating:

1.0

The started my booking on the wrong day. I went in to reserve a storage and the processes it as starting immediately and said I had to pay that day. I am now Pauling for storage time I do not need !!!

Rating:

5.0

I had zero issues. My furniture was stored there for nearly four years, and came out in the same condition as it went in. I was impressed by the cleanliness and management. Would definitely return, and would recommend this to others. Thank you!

Rating:

3.0

My first truck rental and storage experience was positive and satisfied my needs. A subsequent (second) truck rental and storage contract a month later was disappointing as I was informed by the agent, after rhe fact, that I did not qualify for the one month free storage promotion associated with the second truck rental a month later. The policy concerning this promotion was not made clear at the time of online booking and the agent was not willing to even reconsider an adjustment due to the clarity over the policy . It left a bad taste in an otherwise positive experience. It is therefore a cautious "average" recommendation

Rating:

5.0

The storage place was nice and clean and most important the people working there were very nice, friendly and helpful. For being my first time it was a very good experience. Thanks

Rating:

5.0

Very helpful staff; clean and well-maintained units!

Rating:

1.0

Need more improvement in all categories especially in customer and pricing methods.

Rating:

5.0

Super clean and well maintained facility with a helpful team.

Rating:

5.0

Easy access to the storages, and the little cars on the entrance helps a Lot to move in and out , making the job easy. Parking lot big for leave our car when we working on the storage! Completely satisfied!!