Customer Reviews for U-Haul Moving & Storage of Ottawa

Rating:

5.0

Friendly and efficient check in. Convenient location near main roadways. Quick, well-run vehicle return depot.

Rating:

5.0

Return was so straightforward and quick and attendant was very kind and helpful

Rating:

5.0

Trailer door was very difficult and o open

Rating:

4.0

have all people at all station ready at opening time

Rating:

2.0

You charge by kilometers while other company don't charge like that and it doesn't help me us

Rating:

3.0

Parking is a real issue. If your renting a Truck make sure you bring someone to drop you off.

Rating:

3.0

Include a manual so drivers can refer to it in order to understand the vehicle.

Rating:

5.0

Used the mobile app. Scrolled past the code to get the key and could not get back to it. Had to use customer support to get the code. Took an extra 30 minutes. Create an unnecessary delay

Rating:

4.0

Changed truck at last minute - frustrating but gave me a discount so worked out ok. U-haul is a great service but prices are very high and with increasing price of gas it will no longer be affordable. Supposed to be an economical option but is not for long distances

Rating:

4.0

This is the first time I rented in the afternoon. No lines and the attendants' undivided attention. It was also easy to find my designated can. The lot was otherwise empty. Quick and simple return as well. Thank you.

Rating:

3.0

Au retour de matériel le personnel ne semblaient pas savoir où je devais aller ont m’a simplement dit va voir les gars dehors

Rating:

2.0

Rented a one-way trailer and told I could drop it off at any Toronto location. Tried three different locations who refused to accept before diving an extra 1.5 hours to return it to a location in Scarborough.

Rating:

4.0

Yruck was given with less than a quarter tank of gas and no overnight parking for my car made things a bit tricky, otherwise my experience was excellent.

Rating:

5.0

Le service est déjà bien organisé pour moi.

Rating:

4.0

The fuel tank was very low at pick up. It’s kinder to have at least half a tank, if only to reduce the worry to need to get fuel right away.

Rating:

5.0

Excellent customer service. Quick and easy

Rating:

5.0

I was pleasantly surprised regarding the service I received. They were very accommodating and pleasant to my needs.

Rating:

4.0

Friendly staff. Took a while to get the truck even though it was reserved, but not unreasonable.

Rating:

1.0

I would like to share my concerns regarding our recent experience at the drop-off location. Unfortunately, we were quite disappointed with how the situation was handled. When returning the truck, we filled the gas tank completely, as we believed this was required. We acknowledge that we misunderstood the contract terms and take responsibility for not reviewing the details more carefully. However, moving is already a very stressful process, and this misunderstanding led to an unexpected expense of approximately $170 in fuel ($120 of which we ended up having to pay). After returning the vehicle, we were informed that filling the tank fully was not necessary. While we appreciate that the manager agreed to provide a partial refund of $50 after some discussion, we were disappointed that no further consideration was given. As a result, we effectively covered the cost of a full tank of gas that we did not need to provide, in addition to the $250 rental fee. While we accept responsibility for our oversight, we had hoped for a more understanding and flexible response given the circumstances. A greater level of empathy and customer support would have made a significant difference in our experience. So to future customers, learn from our mistake because U-Haul isn’t very forgiving.

Rating:

4.0

The cab was not very clean and the ride was a bit rough, but overall it did the job.

Rating:

5.0

The day I went they were super busy and were still courteous and helpful. A great team!

Rating:

5.0

THe brakes were not working very well and the whole truck would shake when you apply the brakes.

Rating:

3.0

Try to have a little more freedom for drop off. My location did work.

Rating:

5.0

Very strong and capable movers…

Rating:

2.0

The customer service was poor. I reserved my 10 foot truck and furniture dolly. No issues. It was when payment happened, I wasnt explained the contract and $16 insurance was added to my bill before I asked what the charge was. Almost like the employee wanted me to just pay. I reserved the vehicle online yet had to complete all the paperwork in person which is how the extra insurance came up. Again had to give my emergency contact info. I was given the keys and told someone would meet me outside. Noone did. I had to find someone to direct me to the vehicle. Return was simple. The employee was able to return the vehicle via his work phone.

Rating:

3.0

The staff were nice and helpful.

Rating:

4.0

Window seal around front window recently replaced and not glued properly. Seal separated from front window and slapped against side windows while driving.

Rating:

1.0

Have more helpful front desk clerks. The woman I had didn't care. Didn't put the right milage on my pick up and didn't tell me about it. So I got a nice $100 sticker shock at drop-off

Rating:

3.0

Ensuring that the staff in the office are personable with customers. Also the outdoor staff went through 3 connector wires for the lights, plus two trailers. The first trailer had a plug missing on the trailer wiring. In terms of the connector wiring, the initial two were broken and obviously hadn't been thrown in the garbage causing delays and a poor impression of best practices.

Rating:

4.0

The truck was clean but needs brake and suspension work. It shakes heavily when applying the brakes and the steering was loose and rattled.

Rating:

1.0

Pick up was hectic, drop off was absolutely terrible, the uhaul worker was very rude to me and my friend- yelling at us and telling us he doesn’t have time for us. We overfilled the gas tank because the meter was broken and he was extremely rude and snarky when we asked for a refund. We would still be following up for a refund. Would not ever recommend uhaul or this location ever again

Rating:

3.0

Massive confusion on our bill. I was quoted in miles and had my reservation showing 1012 miles. Another emailed confirmed the equivalent 1,620km. Then when my son picked up the truck he unknowingly signed a sheet that said 620milea (1012km). We drove about 1500km. On drop-off we had a huge hassle as they tried to charge us an additional $352. It took a half hour of phone calls and emails to sort it out. Please, train your team to work in kilometers. This is Canada!

Rating:

3.0

Have more than one person on the counter. It took me more than 40 minutes to get to a person who could help me

Rating:

4.0

No onsite parking making logistics complicated as public transit to the area is scarce. Otherwise, service was very friendly and efficient and all supplies we plentiful.

Rating:

2.0

Mechanical issues with the truck, whenever you would try to slow down the vehicle and steering wheel would shake violently from the front. Please make required repairs before renting this unit out to anyone else. Truck was clean.

Rating:

5.0

Excellent service you have a great team

Rating:

5.0

The manager was very friendly and walked me around the van to check for damages

Rating:

5.0

Small move everything went smooth, very pleased with my rental

Rating:

5.0

Hats off to Nic and max they were amazing

Rating:

5.0

Van was clean service was excellent!

Rating:

2.0

The truck front bumper was held up with wire. The front end alignment shook under acceleration and braking. I reserved 3 dollies, only 1 was available when I picked up the vehicle. If I have to scroll through 5 pages to reserve the vehicle, the least the location can do is hold the equipment I reserved.

Rating:

4.0

Better queue control. Presebt set up has a single line not easily accessible to other counters.

Rating:

1.0

I don't leave reviews. Maybe once a year when an experience is notably good or bad. This was the most disorganized uhaul location I've ever been to. The staff did not care one bit about providing a half-decent experience. Extremely disappointing.

Rating:

3.0

When this location isn't busy, it's great. Once 3-4 customers show up, the wait times become very long.

Rating:

3.0

Make sure your agents tell customers to check the vehicle prior to leaving using the link sent to a text to identify damage. I thought the guy was going to look over the vehicle with me - he didn't. Nor did he tell me there wasn't platform. The advertisement of $19.95 did not mention mileage. It was a huge shock to get the bill when I returned it. Never using this service again. I just used the van to pick up a shower glass panel - spent $168 on van rental, insurance, mileage; $37 for fuel; $225 for my contractor to spend 3 hours delivering my glass. A far cry from $19.95! Very misleading.

Rating:

1.0

Overcharged me for "upgrading" my order without my consent. WHen I emailed for a response to the overcharged amount, I got no reply. Willing to change my opinion if someone gets back to me but otherwise will stick with my normal location and avoid the Coventry Road one.

Rating:

4.0

Good location but disappointed i was charged for extra miles

Rating:

5.0

Nothing comes to mind.

Rating:

3.0

Van was exceptionally dirty on the outside and inside.

Rating:

3.0

I used the vehicle for one hour, and the cost is the same as if I used for 24h. I find the pricing structure odd.

Rating:

5.0

Interior windshield was kinda gross. Check out staff guy was helpful and friendly. Employee of the month material.

Rating:

5.0

Un acceuil remarquable en français svp. Merci

Rating:

3.0

Feedback is not specific to the PU Location: My original booking could not be honoured, and was automatically re-provisioned at a location in Gatineau without contacting me first. Would have preferred that such an issue be handled directly instead of requiring the customer to correct themselves.

Rating:

5.0

Excellent service.

Rating:

5.0

Very happy with the customer service. You guys are awesome!!!

Rating:

5.0

I had the most awesome experience! The General manager, Nick, is an amazing guy! I would highly recommend this UHual branch!

Rating:

1.0

All my stuff got infested with bugs and mice droppings. Everything covered and smells of poop

Rating:

4.0

Overall great experience with location, staff, and the storage. The latch to lock the unit is finicky and would recommend replacing it.

Rating:

1.0

The storage unit was disgusting. Not just not clean, but clear it had never been cleaned. I moved my belongings out within 36 hours and I will never again use U-Haul for storage.

Rating:

5.0

The lady working was extremely helpful, kind, and went over and above to make my experience easy and effortless. She deserves a raise.

Rating:

2.0

storage unit was dirty upon move in. Hard to access drive up unit. Concrete blocks leave narrow passage for vehicles and only one entrance at each side of lot. Otherwise staff were friendly and professional. Just a poorly designed facility that seems to be in disrepair.

Rating:

1.0

storage unit in poor maintenance with pieces of metal hanging from the door. I cut myself. Unit 445 leaked and all my boxes got wet. Staff are unfriendly- it's like they don't want to be there. The one lane access is ridiculous. There was a black SUV blocking the entrance way when I arrived so my moving truck couldn't easily access. Apparently the black SUV belonged to the "boss" that's what the guys working outside told me. Billing reminder calls are an insult and the person calling sounds bored and angry. I moved to Dymon Storage as their service and facility is worth the extra $20/month. I will recommend all my friends and colleagues to Dymon Storage rather than U-Haul. I think you should stick to renting trucks. unless one day you get serious about storage. It looks like just a cash grab for U-Haul

Rating:

2.0

Moved out and paid for my storage but there trying to say I didn't fully move out and I owe them money. They over charge and send emails that don't pertain me.

Rating:

1.0

The staff were not knowledgeable. The unit is awful, hard to access, and smelled bad (like it had been wet). The entrance ramp was steep, icy, and dangerous. The one cart (there is only one, nobody else was there) was of poor quality. The hours are inconvenient. The entire operation is of a very low quality, considering the prices, would never use again.

Rating:

2.0

They were rude. Would not help move a truck they parked before renting. And did not cancel my order when it was requested to do so. Terrible experience on this place

Rating:

5.0

Everyone was super friendly, all staff. Thank you so much.

Rating:

1.0

the storage facilitywas not secure and well lit? Because all my furniture were damaged and wet the whether was good , why was wet??the room was not good enough?!!

Rating:

2.0

The check in process was very difficult. The manager was rude, belittling, and unhelpful. Told me that the reservation that I had made was not valid and that it was for another location (which was untrue - once he finally checked his system, it was clear that it WAS the correct location and what I had reserved was available). He then proceeded to tell me that the lock I had purchased (a high security level) was not good and that I needed to purchase his lock. Horrible customer service.

Rating:

3.0

The facility is not the cleanest I've seen.

Rating:

1.0

The "general manager" of the Coventry location is completely incompetent and idiotic. I had settled on a final payment for my unit due to negligence to maintenance of their property my property had been damaged! I lost 3 tvs a bunch of artwork clothes covered in mold and all my tools rusted. I should've just let the unit go and allowed it to be their problem but despite my better judgement I agreed to settle on a price and move my belongings out of my unit and terminate my occupancy. Upon going to pay for my settlement price the "general manager" or at least that's what his shirt said was completely ignorant and basically tried to bully me into paying an outrageous price instead of the discussed settled price by trying to strong arm me, he aggressively approached me stating "you're here to pay your full amount and get out" I replied no I'm here to pay my settled amount and nothing more. I had spoken with. A woman by the name of Melanie and she was such a great help and a breath of fresh air during this disgusting encounter. She had discussed a settlement price with me which I went to go pay in full and start moving out my items. They gave me until the 4th of August to remove my items or they will be declared garbage. I assured her I will be out by that day. I arrived today July 30th to remove whatever items I can fit in my car until I have access to a truck this weekend, later today (July 30th) after doing my loads for the day the "general manager" calls and says "uhh yes why is your lock still on our locker you're supposed to move out today" I replied no I have until the 4th to remove my belongings and unlock the unit. does UHaul not train their management staff members on properly talking to the general public as well as basic knowledge on their job? There is no excuse for me to be greeted in such an aggressive manner, there is no excuse for harassing me and contacting me at my private number when they clearly have the information on their system stating I have the unit until the 4th!! Just curious how he got his job position because he is absolutely useless at his job. Offers zero positive marks for customer service experience during my visit, belittled a worker in front of me because they were going to allow me to make sure my belongings were still in there, attempted to strong arm/bully me into paying an outrageous price, had zero knowledge on the situations going on in his location, and now harassing his clients over problems he could quickly find the answer to in my file with u haul! Terrible experience. I will NEVER use uhaul again. They ruined most of my belongings that I cared enough about to pay for storage on and then bullied me when I asked for a solution. Anyone who asks me will be getting referred to another storage facility because this experience was/is just unacceptable. I can't believe I paid you guys 315$ today just to retrieve belongings that were completely ruined by flood damage due to your negligence of maintenance to your facility and the lack of information I was given when I rented the unit! IF THE UNIT FLOODS LET THE RENTER KNOW AT THE TIME OF SIGNING!! NOT 4 MONTHS DOWN THE ROAD AFTER YOU HAVE ALREADY DESTROYED THEIR BELONGINGS. I WILL BE SENDING THIS EXACT MESSAGE TO HEAD OFFICE.

Rating:

1.0

The worst ever experience with uhaul I have ever had. The story goes, the day I returned my truck, After i moved out of my home, when I left my husband, he called th3 uhaul asked if hus wife was there with my rental gave my name , the woman on the phone from uhaul tells him yes I'm there, in so doing this she violates uhauls privacy policy with giving out a customers information out to a third party . I never gave permission to have my wearabouts or information given to anyone. I have called corporate several times left many messages and have not been given a call back. Very disappointed 😞 and outraged that I have not even been compensated for the damage that was caused because of this. My husband showed up assaulted a friend and the police had to be called. This was a breach of privacy.

Rating:

5.0

The person went over and beond to get me a storage unit.

Rating:

4.0

Water seepage at entry was unfortunate. Otherwise very good experience.

Rating:

5.0

All the guys at Coventry U-HAUL are great! Especially management

Rating:

3.0

it's just that sometimes we would have prefered to use the storage after 7 PM! but overall really good thank you

Rating:

3.0

I wish you offered the ability to extend the storage unit for a week or two, not needing a full month again.

Rating:

1.0

This the second time i had business with this u haul facility exept the saff member Max ...other i had to deal with were horrible it feel like government office or its like a corber store. The owner have very bad attitude...

Rating:

4.0

Clean and easy to access.

Rating:

1.0

I went in and stated that I was renting the unit for only a month and I vacated the unit on time. They sent me an update by email on the 15th of the month that I rented and I sent them a update on the 31st stating that I had vacated as I promised. I also told the worker who was outside I had vacated. There was no procedure given and as we buy or own locks there is no reason to return to the facility especially since we were communicating by email and they're completely understaffed and poor customer service inside this facility. They state they ignore the emails and again no notification that they ignore the emails and donnot reply. I also called in to the facility as well. This is illegal and predatory as I am a handicap and this facility should be fined and people arrested especially if they are doing this to other disabled and elderly people.

Rating:

4.0

The storage area is velnerable to flooding as experience as shown. Better measure are needed to prevent floodings.

Rating:

1.0

Absolutely awful customer service — and no maintenance of the grounds what so ever. If anything they made it EVEN HARDER to get to the locker. From not snow plowing after major snow falls, parking rental trucks in front of the entrances and making it nearly impossible to enter the locker area. At one point an employee even had THEIR PERSONAL CAR parked at the only exit of the locker area. Because of the way the entrance to the lockers is set up I hit my truck twice on the side wall. When I first signed up for the locker it took them THREE DAYS because the locker “had a lock on it” even though it was supposed to be empty. They never answered the phone to help me with my issue so I had to repeatedly call — while being obviously hung up on — until someone finally decided to answer in an annoyed voice. Absolutely ridiculous set up and staff is so excruciatingly unhelpful and rude. I could not recommend this location any less than I do.

Rating:

4.0

Everything was excellent except during flood.

Rating:

4.0

price is too high.

Rating:

1.0

Unit leaked causing damage to belongings

Rating:

1.0

The one employee was wicked! Thanks a whole bunch Max !! 🤘🏾He did everything in his power to fix everything that uhaul messed up for us. But the manager and the system it self… … fail! -_- But it is what it is. We are still using the storage , only thing is ,it was a headache getting to this point.

Rating:

5.0

After a rough first few minutes, the staff rose to the occasion and made it a good experience.

Rating:

2.0

Units are in terrible condition. Same price but Rand new st dymon

Rating:

3.0

I would not recommend that anyone use the internal units at this facility. My unit flooded three times in the 10 months I had the unit. And in the very heavy rains the water went all the way through the facility. I ended up putting all my stuff up on risers and planned to get out as soon as I could. Having said that, the staff were always helpful and contacted us as soon as it happened.

Rating:

5.0

The staff was so helpful even with the system going down they were able to get me a unit and assist me with purchasing a lock

Rating:

5.0

John was polite and supportive

Rating:

4.0

Staff are very helpful. Our storage unit was frozen shut and a staff member was able to open it for us.

Rating:

4.0

Access to the storage units could be improved

Rating:

1.0

The only upside is that it was included with my previous truck rental. It was awkward to get to and felt trashier than an episode of storage wars.

Rating:

4.0

My only comment is that when i initially arrived i was told that even though i had reserved a unit that didn't guarantee that they had one. Not too reassuring especially since i came from Guelph under the impression that i had a unit. Luckly the facility had one available.

Rating:

2.0

Wet leaky storage containers. Hopefully our storage items survive the experience.

Rating:

2.0

1- The door was really hard to close and lock, lots of rust. 2- Water infiltration : 3 boxes were soaked and mold had built up inside - nothing really damaged since it was dishes boxes 3- Accessing the storage was complicated and not convenient : pick-up the key inside only during office hours, trucks parked in front of storage (most of the time it was not possible to backup to load and download)

Rating:

1.0

Unprofessional stuff. Ruined my move into a new home. Picked up truck at 6:30pm explained I'm going to furniture store to get sofa and I'm coming back to get my stuff from the storage and I specifically asked if I'm ok to access the storage after 7pm closing time and I was told that's fine. On my big surprise I couldn't access the storage cuz they put a second lock that I didn't have a key for. Had to turn around and leave plus send home friends that came to help. Next morning I asked manager Ben again why is this happening. His answer was there's no access to the storage after 7pm....the evening before he said opposite. So dear u haul you lost me as a customer forever.

Rating:

1.0

Staff had trouble providing the basis information on locker services. It was difficult to be sure that first month was free. Manager was not helpful and not very friendly.

Rating:

5.0

Good communication and helpful

Rating:

3.0

Staff are uninformed, slow and not very friendly.

Rating:

1.0

Terrible office and access hours, could not move in the first day I arrived because they close at 7pm not allowing anyone who works a job to get there in time. I arrived at 630pm and was told there was not enough time to unload before closing, so I had to put an additional 30Km on the rental truck to come back the following day. When I did check in on the 2nd attempt I was forced to buy a lock from U-Haul any way to get more money I guess,

Rating:

5.0

Pour moi tout était correct propre et bien entretenue et le personnel était vraiment sympa. je recommande vivement.

Rating:

2.0

The staff at the desk made fun of three customers (as they interacted with them at the desk, he was verbally just rude and it was absolutely unbelievable. He tried this with me as I went to the counter and I told him clearly that wasn’t going to happen. Was a terrible customer experience

Rating:

1.0

We did not move into the facility and found storage elsewhere. The staff member at the desk was the most horrific example of “customer service “ I have ever seen. He was mocking other customers while I was in line waiting, he was rude, he was just generally the worst example of retail interaction we have ever seen. We cancelled everything and left.

Rating:

1.0

Charges is too much and they are not considerate

Rating:

5.0

Everyone was really helpful at the front desk and those working outside! They went above and beyond which I was moving my stuff out of the storage unit.

Rating:

5.0

Excellent job!

Rating:

1.0

I will never recommend Uhaul Storage to anyone and have reported you to the Better Business Bureau and have thoroughly detailed the fraudulent business pertaining to your insurance coverage. I have been told this is not an isolated incident and that this is entrenched in how Uhaul conducts themselves. I am the Director of Communications for a $15 Billion CPG company and will also be reaching out to my national media contacts across Canada to share my story in hopes that I can save someone else from renting through Uhaul and save them from thousands of dollars in damages, too. On top of not properly maintaining the drainage system at the facility, Uhaul does nothing to mitigate vermin and instead just traps the ones they find, does not dispose of their carcasses, and does not care that they run rampant across the storage facility. Just an absolutely horrendous experience from start to finish.

Rating:

1.0

The experience was awful, I couldn't get to store my stuff for two days. I had to keep the truck in a parking for 2 additional days then go to another storage company. You have a great truck rental service, I was expecting similar with the storage service.

Rating:

1.0

Moving out was very stressful given the fact that the parking lot was a mess. To make matters worse my brother and I were asked to push some uhaul units out of the way by hand in the rain. Lineup inside was really long and nif moving. I would never use uhaul ever again. I have friends that have stored with Dymon storage and they are extremely happy with everything across the board. I truly wish I would have had a much better experience.

Rating:

1.0

Units leaked from basic weather, and it got infested with mice and they didn't do anything about it; more than 50% of my unit was destroyed

Rating:

5.0

Extra Super Services. I Love your company.

Rating:

5.0

HASSLE FREE!!!

Rating:

4.0

Although we had quite a wait one of the visits we found staff to be very accommodating. Perhaps more employees on the front line would be good. Returning of equipment was easy, storage unit v. useful.

Rating:

5.0

Very patient, knowledgeable and professional staff. The move-in experience was especially seamless! I highly recommend.

Rating:

2.0

Donald is the only staff member I’ve encountered who is friendly and helpful. The rest of the staff are rude, condescending and messed up my payment info 2x. lot is a mess, just like the bill system

Rating:

3.0

Really appreciated the free month with my one way purchase! It made all the difference in getting settled in without tripping over our stuff. We would hesitate to use UHaul again.

Rating:

4.0

Staff very obliging.

Rating:

5.0

Benjamin and Donald were great. Ben went out of his way to be really helpful and without his help I would have struggled. All the staff was friendly and helpful

Rating:

4.0

There was one older gentleman working there who just seemed to be angry and yelling at everyone. In person and on the phone. other staff were all great. But this one guy - miserable.

Rating:

5.0

We were handled professionally and quickly. Would definitely recommend.

Rating:

5.0

NONE

Rating:

4.0

Reserved a dolly for my move then was informed that they rented it out to somebody else. Was told they are rented first-come-first-served, regardless of reservation, which utterly defeats the purpose.

Rating:

2.0

They ran out of ice melt and the place was so piled full of snow my unit was hazardous to access. The outside guys were kind, moving 4 trailers so we could get my truck a little closer. rough day.

Rating:

5.0

Thank you We are now done with your services.

Rating:

4.0

The experience of storing items at this Uhaul went very well. The staff member seemed to know his stuff, and was very efficient.

Rating:

1.0

Ordered a 26' truck more than a week in advance and was offered a 15' with a small trailer add on. Cancelled order and went with Penske. Never use or want to hear from you people again

Rating:

1.0

Forced to take a large storage after reserving a small, credit card was not billed and was forced to pay a late fee even though the office staff messed up. Staff are not friendly. Not using again

Rating:

2.0

I had reserved my storage online and when I came in person the reservation was non existing. Then it took longer for them to get me another storage. Now my storage has water in it. Expensive not happy

Rating:

3.0

Seem staff do not love their job

Rating:

4.0

We had a very good experience at this location. The young gentleman that assisted us showed us a two different storage rooms and was very efficient with the paperwork. He explained the process well.

Rating:

4.0

I didn’t like the fact that they were rats in the facility and my things had rat feces. Other than that staff was amazing and very helpful.

Rating:

5.0

Pleasant,Efficient,

Rating:

5.0

Service and staff were great the only drawback is how busy the end of month was, there were too many clients for the amount of staff but they were friendly and courteous.

Rating:

4.0

I enjoyed my experience at U-Haul. The storage unit kep my things dry and clean. My storage was in the basement so it wasn’t always practical to get into the storage unit sometimes the clerk was busy

Rating:

3.0

Please update your point of sale card readers to accept chips. Using machines that only swipe cards triggers fraud alerts for TD Bank since most Canadian businesses use swipe-only card readers.

Rating:

1.0

thiefs

Rating:

1.0

I am appalled by what's happened to my personal belongings at this storage facility. 75% of my items (most valuable!) were bitten into and damaged by mice urine and feces. Missing basic pest control!

Rating:

1.0

Upon calling to confirm receipt of my storage, I was told that my confirmed storage unit was given to someone else but to throw more salt in the wound, there was no more units at all & told "oh well"

Rating:

1.0

I was told by your call centre that a unit was reserved and would be waiting for me at this location - I arrived and staff said there were no available units. It was stressful / shouldn't have occured

Rating:

2.0

The storage unit leaked rain water and several of our belongings got wet. One day over the phone staff mistakenly advised that they had no record of our information.

Rating:

2.0

the storage was very dirty and there were mice in the location, I lost one pillow eaten by a mouse.