Customer Reviews for U-Haul Moving & Storage of Ottawa

Rating:

5.0

Helpful friendly and quick. Loved it.

Rating:

5.0

really nice staff, very busy but always had a good attitude, polite and respectful

Rating:

5.0

I've used this location on many occasions for various moves and other large volume deliveries, etc. Always courteous well-organized staff, working vehicles, stocked blankets, etc. I have no complaints or suggestions other than keep it up.

Rating:

5.0

Your mileage fee is way too high…

Rating:

4.0

This was my first time doing business with U-Haul, the person who assisted me with pickup assumed I knew how it works ,so I didn't have a plaisant first contact. However the people outside were very good and helpful on pickup like on drop off.

Rating:

5.0

Had an excellent experience - quick and easy check out and return of the vehicle. Would definitely rent again.

Rating:

5.0

Easy breezy, in and out. Very good service and I like the quick drop off.

Rating:

1.0

am writing to express my extreme dissatisfaction with my recent rental experience. When I booked, your employee quoted me a specific price and mileage, but when I received the contract, both were different. Furthermore, I was told I could drop off the truck anywhere, which turned out to be false, forcing me to drive an extra hour to return it. Finally, the staff in Montreal were unprofessional, rude, and visibly frustrated with me. I am very disappointed and will never do business with your company again."

Rating:

5.0

Easy going, friendly service personnel. Much appreciated.

Rating:

5.0

Beautiful

Rating:

2.0

Hold equipment rentals for those who reserved them. I reserved a flat pack trolly and a hand cart and upon picking up my rental they mentioned they have neither as they rented them all out. People reserve these items based on parameters for their move so you are screwing over your customers on a super stressful day for them. It's really easy, just look at hand carts rented each day, put them aside, and then rent the ones that aren't reserved until they run out.

Rating:

3.0

There was a major issue with the locations computers / server where it took over an hour to check me in and assign me a truck. There was an enormous line and every agent was trying to use both mobile devices and the POS to try and process customers. It was chaos.

Rating:

5.0

I am happy with my transaction overall.

Rating:

2.0

No dolly available even after reservation. Computer was really slow making us wait longer. Protective pads were not inside truck as promised

Rating:

4.0

Check that the tools booked are in the truck before leaving the premises

Rating:

2.0

Open earlier. Better management and placement of vehicles. Have moving dolly available when they are booked in advance.

Rating:

5.0

Very good

Rating:

1.0

The advertised price of $19.99 is highly misleading. My final bill came out to $150 for the rental, plus an additional $30 in gas. Charging a high per-kilometer rate on top of requiring the customer to return the truck with a full tank of gas feels like predatory double-dipping. The baseline marketing does not reflect the actual cost of a standard local trip.

Rating:

4.0

The truck was very clean with a fresh coat of paint in the box. Overall I was very satisfied with the exception of the brakes. They were in dire need of service. At highway speeds, stepping on the brake caused the steering wheel to shake violently.

Rating:

1.0

Please be advised that I have been a loyal UHaul customer for many years. This after hours pick up is a complete nightmare. I could only imagine my wife and daughter, being put through the experience that I was subjected to Wednesday evening. In a dimly lit parking lot, in a rather rough area of Ottawa, dealing with many departments within the UHaul customer service world. Lock boxes and incorrect codes being sent. Being transferred from department to department. No one available in the area to offer assistance. Complete disregard for the amount of time being spent, (1 hour, 57 minutes), to finally retrieve the keys and finally, a different style of vehicle. Having to return the vehicle 36 hours later, as engine oil was pouring out. Having to now download the UHaul app to complete the booking, while standing in the UHaul parking lot, after dark. Most of this could have been completed well before the pick up time. I will NEVER allow my wife and daughter to be subjected to such an unorganized and, potential dangerous environment. Shame on UHaul. You ought to know better. Oh yes, one more thing. I was not Discounted anything for the terrible inconvenience of having to exchange vehicles, halfway through a very busy, time constricted move. I request a call from a person, will a position of authority within the UHaul organization to call me as soon as possible. You have my phone number on file.

Rating:

5.0

I rent trucks from Uhaul frequently and this location is by far the best. The customer service is great and the rental process from start to finish is seamless and stress-free. Thank you Uhaul Coventry.

Rating:

5.0

Every thing is good for me

Rating:

3.0

Pick up through U-Haul app seems more complicated than doing it at counter.

Rating:

4.0

Good location with helpful staff. Picking up the u-Haul truck was easy and quick. Drop off was even faster.

Rating:

5.0

It was much more faster than last year. The pick up & delivery of the equipment was ease enough and fast

Rating:

5.0

Fast and easy transaction to pick up and even faster to drop off.

Rating:

5.0

Advise in advance when something reserved is not available but I was provided with an alternative which was appreciated.

Rating:

1.0

The manager wasted my time and changed my drop off location without notice because they over booked truck pickups at a further location. They then threatened to double charge my order if I don’t follow what they want. However the staff outside who maintained the vehicles were helpful.

Rating:

5.0

Excellent service for move in Ottawa. I felt the first time I own my move , friendly staff all automated and very cost effective

Rating:

2.0

This location was very slow to check customer out. We arrived at 8:45 and did not leave until almost 9:45. When we left there was about 15 people behind. Once person knew what he was doing and the other person in-training. With all the bookings, this location should have planned to get staff to help their customers. Booking time with elevator and loading the U-Haul truck takes time and having to wait to get the truck was not acceptable. I have picked up in Vaughan and they are amazing there.

Rating:

5.0

Smooth check in experience if you book online - makes things a little quicker. Try to ensure you know how far you'll be travelling in order for them to quote you the correct mileage cost. They send a text message for you to take photos of the vehicle before you leave - I got the texts halfway to my pick up location, so take photos of the front, back and sides of the vehicle as well as the odometer and fuel tank for your own peace of mind. When returning, pull into the vehicle drop off zone, and someone there will assess the vehicle and tally your final bill. The steering on both vehicles I've rented so far have been a bit on the loose side, so try and get a bit of practice driving in before setting out, if you're at all nervous!

Rating:

3.0

Front tire very low

Rating:

5.0

Thanks Max & Abdul, great customer service.

Rating:

5.0

I rent regularly from this location and never had a bad experience.

Rating:

1.0

I was transferred to this location that is very far away after there were no trucks nor equipment at the location where I had reserved. What's the point of making a reservation when you have none of the reserved items. *Cue the Seinfeld scene about taking reservations*

Rating:

1.0

I was charged a 16 dollars for insurance when I asked specifically asked for no insurance as I have my own. Disappointing

Rating:

1.0

We got a one way truck 20ft and when received it only 1/4 full so we had to put gas first to do our moving their systems were down on Victoria day to boot and didnt explain contract at all and offcourse we just had to do our moving cause we lived 2 hours out of town and I told them we were dropping off at a closer location that anticipated was charged another fee for dropping it closer and the rental total fee with gas that i replaced was ridiculous. I should have borrowed my neighbors trailer instead. Definitely not a good experience and the pricing very false and deceiving to what they say online. I WILL NEVER RENT FROM Uhal again and very poor customer service. Too bad cause I have dealt with UHAL for over 40 years.

Rating:

1.0

The employee who "helped" me was not the least bit competent. I am somewhat surprised he is employed there at all. He spoke french which is fine, but his english was quite difficult to understand. First told me to get my truck and move it to the trailer before finding the trailer; then pointed to the wrong trailer and said, "There it is." I show him the paperwork HE just gave me and point out the trailer number. We find the trailer. I grab the trailer to bring it to my truck since it's quite light. He looks at me dumbfounded. I tell him to grab the trailer in front of me and move it so I can move the one I am holding on to. Instead of lifting the tongue of the trailer and pulling it to the side, he pushed it from the back, scraping the tongue on the pavement. It was now my turn to be dumbfounded! You really can't make this shit up!! Good job U-Haul!

Rating:

1.0

The truck I was given was not road worthy. The starter was fried, it took several attempts to start the truck leaving me very nervous that I was going to end up stranded. The steering was loose and misaligned. When I returned the truck and brought these concerns to the staff they simply stared at me with a bored expression. No concern, no apology, no attempt at a resolution. I’ve debated contacting the BBB and the MTO. In any case, this is my last experience with U-HAUL and I will spend a lifetime encouraging others to rent from enterprise instead.

Rating:

3.0

Although the staff was pleasant and helpful, the vehicle was filthy and stunk of something barnyard awful. It took me 40 minutes to go thorough the checkout process mostly spent waiting in line...so I wasnt about to go back in there after doing the inspection.

Rating:

2.0

The customer service I received was not great from the start. The gentleman that helped me seemed to not want to be there. I also witnessed an incredibly rude interaction from the other staff member toward the customer that was asking for clarification on a couple things. When I informed the atendant that I would need an extra day with the truck, I was assured it would not be an issue. On the day it was originally meant to be returned, I get a call saying I was late returning the truck and there was another reservation that needed it. This was incredibly frustrating because I was assured that there was no issue with keeping it an extra day. On the topic of the truck itself. We were given the key, then left to our own devices. No walk about the truck to make sure everything was in good condition. The interior smelled of cat urine. The auto shut off for the gas tank doesn't work anymore. The suspension is shot. Overall not super awesome. But it got us to our destination

Rating:

2.0

Better customer service. Staff was lazy. Took too long to sign truck in and out.

Rating:

5.0

Good job

Rating:

5.0

Very friendly awesome service

Rating:

5.0

Amazing service inside and out thank you

Rating:

4.0

I was charged extra for the blankets that the Kingston location gave me for free. That was disappointing and I am trying to sort that out. Otherwise, a great experience.

Rating:

5.0

Nothing needed. All was in order. Possibly advise customers to load the trailer heavy in the front to avoid sway. Thanks

Rating:

5.0

Every thing is good thank you

Rating:

5.0

Easy, affordable and great service

Rating:

4.0

Call center never informed me that there was no customer parking. Had to park at nearest mall.

Rating:

3.0

While the service was quick, the location was a bit of a mess, the two people who helped were on their phones literally the entire time that I was there. The person who was unloading the trailer did not even actually look up from their phone once throughout the whole process as they were unhooking the trailer. So, to sum up the experience; it was fast, forgettable, unhelpful, uninformative.

Rating:

5.0

Everything was good, the girl who initially served me was pretty unfriendly though. Everyone else was really great!

Rating:

4.0

No comment everything went as planed

Rating:

5.0

Great customer service and quality of work

Rating:

1.0

My email was used without my authorization to rent this vehicle. I called, informed customer support and I'm still getting updated on this rental. Please stop using my email.

Rating:

5.0

The service was excellent. Can’t think of an improvement.

Rating:

5.0

Friendly and efficient check in. Convenient location near main roadways. Quick, well-run vehicle return depot.

Rating:

5.0

I had the most awesome experience! The General manager, Nick, is an amazing guy! I would highly recommend this UHual branch!

Rating:

1.0

All my stuff got infested with bugs and mice droppings. Everything covered and smells of poop

Rating:

4.0

Overall great experience with location, staff, and the storage. The latch to lock the unit is finicky and would recommend replacing it.

Rating:

1.0

The storage unit was disgusting. Not just not clean, but clear it had never been cleaned. I moved my belongings out within 36 hours and I will never again use U-Haul for storage.

Rating:

5.0

The lady working was extremely helpful, kind, and went over and above to make my experience easy and effortless. She deserves a raise.

Rating:

2.0

storage unit was dirty upon move in. Hard to access drive up unit. Concrete blocks leave narrow passage for vehicles and only one entrance at each side of lot. Otherwise staff were friendly and professional. Just a poorly designed facility that seems to be in disrepair.

Rating:

1.0

storage unit in poor maintenance with pieces of metal hanging from the door. I cut myself. Unit 445 leaked and all my boxes got wet. Staff are unfriendly- it's like they don't want to be there. The one lane access is ridiculous. There was a black SUV blocking the entrance way when I arrived so my moving truck couldn't easily access. Apparently the black SUV belonged to the "boss" that's what the guys working outside told me. Billing reminder calls are an insult and the person calling sounds bored and angry. I moved to Dymon Storage as their service and facility is worth the extra $20/month. I will recommend all my friends and colleagues to Dymon Storage rather than U-Haul. I think you should stick to renting trucks. unless one day you get serious about storage. It looks like just a cash grab for U-Haul

Rating:

2.0

Moved out and paid for my storage but there trying to say I didn't fully move out and I owe them money. They over charge and send emails that don't pertain me.

Rating:

1.0

The staff were not knowledgeable. The unit is awful, hard to access, and smelled bad (like it had been wet). The entrance ramp was steep, icy, and dangerous. The one cart (there is only one, nobody else was there) was of poor quality. The hours are inconvenient. The entire operation is of a very low quality, considering the prices, would never use again.

Rating:

2.0

They were rude. Would not help move a truck they parked before renting. And did not cancel my order when it was requested to do so. Terrible experience on this place

Rating:

5.0

Everyone was super friendly, all staff. Thank you so much.

Rating:

1.0

the storage facilitywas not secure and well lit? Because all my furniture were damaged and wet the whether was good , why was wet??the room was not good enough?!!

Rating:

2.0

The check in process was very difficult. The manager was rude, belittling, and unhelpful. Told me that the reservation that I had made was not valid and that it was for another location (which was untrue - once he finally checked his system, it was clear that it WAS the correct location and what I had reserved was available). He then proceeded to tell me that the lock I had purchased (a high security level) was not good and that I needed to purchase his lock. Horrible customer service.

Rating:

3.0

The facility is not the cleanest I've seen.

Rating:

1.0

The "general manager" of the Coventry location is completely incompetent and idiotic. I had settled on a final payment for my unit due to negligence to maintenance of their property my property had been damaged! I lost 3 tvs a bunch of artwork clothes covered in mold and all my tools rusted. I should've just let the unit go and allowed it to be their problem but despite my better judgement I agreed to settle on a price and move my belongings out of my unit and terminate my occupancy. Upon going to pay for my settlement price the "general manager" or at least that's what his shirt said was completely ignorant and basically tried to bully me into paying an outrageous price instead of the discussed settled price by trying to strong arm me, he aggressively approached me stating "you're here to pay your full amount and get out" I replied no I'm here to pay my settled amount and nothing more. I had spoken with. A woman by the name of Melanie and she was such a great help and a breath of fresh air during this disgusting encounter. She had discussed a settlement price with me which I went to go pay in full and start moving out my items. They gave me until the 4th of August to remove my items or they will be declared garbage. I assured her I will be out by that day. I arrived today July 30th to remove whatever items I can fit in my car until I have access to a truck this weekend, later today (July 30th) after doing my loads for the day the "general manager" calls and says "uhh yes why is your lock still on our locker you're supposed to move out today" I replied no I have until the 4th to remove my belongings and unlock the unit. does UHaul not train their management staff members on properly talking to the general public as well as basic knowledge on their job? There is no excuse for me to be greeted in such an aggressive manner, there is no excuse for harassing me and contacting me at my private number when they clearly have the information on their system stating I have the unit until the 4th!! Just curious how he got his job position because he is absolutely useless at his job. Offers zero positive marks for customer service experience during my visit, belittled a worker in front of me because they were going to allow me to make sure my belongings were still in there, attempted to strong arm/bully me into paying an outrageous price, had zero knowledge on the situations going on in his location, and now harassing his clients over problems he could quickly find the answer to in my file with u haul! Terrible experience. I will NEVER use uhaul again. They ruined most of my belongings that I cared enough about to pay for storage on and then bullied me when I asked for a solution. Anyone who asks me will be getting referred to another storage facility because this experience was/is just unacceptable. I can't believe I paid you guys 315$ today just to retrieve belongings that were completely ruined by flood damage due to your negligence of maintenance to your facility and the lack of information I was given when I rented the unit! IF THE UNIT FLOODS LET THE RENTER KNOW AT THE TIME OF SIGNING!! NOT 4 MONTHS DOWN THE ROAD AFTER YOU HAVE ALREADY DESTROYED THEIR BELONGINGS. I WILL BE SENDING THIS EXACT MESSAGE TO HEAD OFFICE.

Rating:

1.0

The worst ever experience with uhaul I have ever had. The story goes, the day I returned my truck, After i moved out of my home, when I left my husband, he called th3 uhaul asked if hus wife was there with my rental gave my name , the woman on the phone from uhaul tells him yes I'm there, in so doing this she violates uhauls privacy policy with giving out a customers information out to a third party . I never gave permission to have my wearabouts or information given to anyone. I have called corporate several times left many messages and have not been given a call back. Very disappointed 😞 and outraged that I have not even been compensated for the damage that was caused because of this. My husband showed up assaulted a friend and the police had to be called. This was a breach of privacy.

Rating:

5.0

The person went over and beond to get me a storage unit.

Rating:

4.0

Water seepage at entry was unfortunate. Otherwise very good experience.

Rating:

5.0

All the guys at Coventry U-HAUL are great! Especially management

Rating:

3.0

it's just that sometimes we would have prefered to use the storage after 7 PM! but overall really good thank you

Rating:

3.0

I wish you offered the ability to extend the storage unit for a week or two, not needing a full month again.

Rating:

1.0

This the second time i had business with this u haul facility exept the saff member Max ...other i had to deal with were horrible it feel like government office or its like a corber store. The owner have very bad attitude...

Rating:

4.0

Clean and easy to access.

Rating:

1.0

I went in and stated that I was renting the unit for only a month and I vacated the unit on time. They sent me an update by email on the 15th of the month that I rented and I sent them a update on the 31st stating that I had vacated as I promised. I also told the worker who was outside I had vacated. There was no procedure given and as we buy or own locks there is no reason to return to the facility especially since we were communicating by email and they're completely understaffed and poor customer service inside this facility. They state they ignore the emails and again no notification that they ignore the emails and donnot reply. I also called in to the facility as well. This is illegal and predatory as I am a handicap and this facility should be fined and people arrested especially if they are doing this to other disabled and elderly people.

Rating:

4.0

The storage area is velnerable to flooding as experience as shown. Better measure are needed to prevent floodings.

Rating:

1.0

Absolutely awful customer service — and no maintenance of the grounds what so ever. If anything they made it EVEN HARDER to get to the locker. From not snow plowing after major snow falls, parking rental trucks in front of the entrances and making it nearly impossible to enter the locker area. At one point an employee even had THEIR PERSONAL CAR parked at the only exit of the locker area. Because of the way the entrance to the lockers is set up I hit my truck twice on the side wall. When I first signed up for the locker it took them THREE DAYS because the locker “had a lock on it” even though it was supposed to be empty. They never answered the phone to help me with my issue so I had to repeatedly call — while being obviously hung up on — until someone finally decided to answer in an annoyed voice. Absolutely ridiculous set up and staff is so excruciatingly unhelpful and rude. I could not recommend this location any less than I do.

Rating:

4.0

Everything was excellent except during flood.

Rating:

4.0

price is too high.

Rating:

1.0

Unit leaked causing damage to belongings

Rating:

1.0

The one employee was wicked! Thanks a whole bunch Max !! 🤘🏾He did everything in his power to fix everything that uhaul messed up for us. But the manager and the system it self… … fail! -_- But it is what it is. We are still using the storage , only thing is ,it was a headache getting to this point.

Rating:

5.0

After a rough first few minutes, the staff rose to the occasion and made it a good experience.

Rating:

2.0

Units are in terrible condition. Same price but Rand new st dymon

Rating:

3.0

I would not recommend that anyone use the internal units at this facility. My unit flooded three times in the 10 months I had the unit. And in the very heavy rains the water went all the way through the facility. I ended up putting all my stuff up on risers and planned to get out as soon as I could. Having said that, the staff were always helpful and contacted us as soon as it happened.

Rating:

5.0

The staff was so helpful even with the system going down they were able to get me a unit and assist me with purchasing a lock

Rating:

5.0

John was polite and supportive

Rating:

4.0

Staff are very helpful. Our storage unit was frozen shut and a staff member was able to open it for us.

Rating:

4.0

Access to the storage units could be improved

Rating:

1.0

The only upside is that it was included with my previous truck rental. It was awkward to get to and felt trashier than an episode of storage wars.

Rating:

4.0

My only comment is that when i initially arrived i was told that even though i had reserved a unit that didn't guarantee that they had one. Not too reassuring especially since i came from Guelph under the impression that i had a unit. Luckly the facility had one available.

Rating:

2.0

Wet leaky storage containers. Hopefully our storage items survive the experience.

Rating:

2.0

1- The door was really hard to close and lock, lots of rust. 2- Water infiltration : 3 boxes were soaked and mold had built up inside - nothing really damaged since it was dishes boxes 3- Accessing the storage was complicated and not convenient : pick-up the key inside only during office hours, trucks parked in front of storage (most of the time it was not possible to backup to load and download)

Rating:

1.0

Unprofessional stuff. Ruined my move into a new home. Picked up truck at 6:30pm explained I'm going to furniture store to get sofa and I'm coming back to get my stuff from the storage and I specifically asked if I'm ok to access the storage after 7pm closing time and I was told that's fine. On my big surprise I couldn't access the storage cuz they put a second lock that I didn't have a key for. Had to turn around and leave plus send home friends that came to help. Next morning I asked manager Ben again why is this happening. His answer was there's no access to the storage after 7pm....the evening before he said opposite. So dear u haul you lost me as a customer forever.

Rating:

1.0

Staff had trouble providing the basis information on locker services. It was difficult to be sure that first month was free. Manager was not helpful and not very friendly.

Rating:

5.0

Good communication and helpful

Rating:

3.0

Staff are uninformed, slow and not very friendly.

Rating:

1.0

Terrible office and access hours, could not move in the first day I arrived because they close at 7pm not allowing anyone who works a job to get there in time. I arrived at 630pm and was told there was not enough time to unload before closing, so I had to put an additional 30Km on the rental truck to come back the following day. When I did check in on the 2nd attempt I was forced to buy a lock from U-Haul any way to get more money I guess,

Rating:

5.0

Pour moi tout était correct propre et bien entretenue et le personnel était vraiment sympa. je recommande vivement.

Rating:

2.0

The staff at the desk made fun of three customers (as they interacted with them at the desk, he was verbally just rude and it was absolutely unbelievable. He tried this with me as I went to the counter and I told him clearly that wasn’t going to happen. Was a terrible customer experience

Rating:

1.0

We did not move into the facility and found storage elsewhere. The staff member at the desk was the most horrific example of “customer service “ I have ever seen. He was mocking other customers while I was in line waiting, he was rude, he was just generally the worst example of retail interaction we have ever seen. We cancelled everything and left.

Rating:

1.0

Charges is too much and they are not considerate

Rating:

5.0

Everyone was really helpful at the front desk and those working outside! They went above and beyond which I was moving my stuff out of the storage unit.

Rating:

5.0

Excellent job!

Rating:

1.0

I will never recommend Uhaul Storage to anyone and have reported you to the Better Business Bureau and have thoroughly detailed the fraudulent business pertaining to your insurance coverage. I have been told this is not an isolated incident and that this is entrenched in how Uhaul conducts themselves. I am the Director of Communications for a $15 Billion CPG company and will also be reaching out to my national media contacts across Canada to share my story in hopes that I can save someone else from renting through Uhaul and save them from thousands of dollars in damages, too. On top of not properly maintaining the drainage system at the facility, Uhaul does nothing to mitigate vermin and instead just traps the ones they find, does not dispose of their carcasses, and does not care that they run rampant across the storage facility. Just an absolutely horrendous experience from start to finish.

Rating:

1.0

The experience was awful, I couldn't get to store my stuff for two days. I had to keep the truck in a parking for 2 additional days then go to another storage company. You have a great truck rental service, I was expecting similar with the storage service.

Rating:

1.0

Moving out was very stressful given the fact that the parking lot was a mess. To make matters worse my brother and I were asked to push some uhaul units out of the way by hand in the rain. Lineup inside was really long and nif moving. I would never use uhaul ever again. I have friends that have stored with Dymon storage and they are extremely happy with everything across the board. I truly wish I would have had a much better experience.

Rating:

1.0

Units leaked from basic weather, and it got infested with mice and they didn't do anything about it; more than 50% of my unit was destroyed

Rating:

5.0

Extra Super Services. I Love your company.

Rating:

5.0

HASSLE FREE!!!

Rating:

4.0

Although we had quite a wait one of the visits we found staff to be very accommodating. Perhaps more employees on the front line would be good. Returning of equipment was easy, storage unit v. useful.

Rating:

5.0

Very patient, knowledgeable and professional staff. The move-in experience was especially seamless! I highly recommend.

Rating:

2.0

Donald is the only staff member I’ve encountered who is friendly and helpful. The rest of the staff are rude, condescending and messed up my payment info 2x. lot is a mess, just like the bill system

Rating:

3.0

Really appreciated the free month with my one way purchase! It made all the difference in getting settled in without tripping over our stuff. We would hesitate to use UHaul again.

Rating:

4.0

Staff very obliging.

Rating:

5.0

Benjamin and Donald were great. Ben went out of his way to be really helpful and without his help I would have struggled. All the staff was friendly and helpful

Rating:

4.0

There was one older gentleman working there who just seemed to be angry and yelling at everyone. In person and on the phone. other staff were all great. But this one guy - miserable.

Rating:

5.0

We were handled professionally and quickly. Would definitely recommend.

Rating:

5.0

NONE

Rating:

4.0

Reserved a dolly for my move then was informed that they rented it out to somebody else. Was told they are rented first-come-first-served, regardless of reservation, which utterly defeats the purpose.

Rating:

2.0

They ran out of ice melt and the place was so piled full of snow my unit was hazardous to access. The outside guys were kind, moving 4 trailers so we could get my truck a little closer. rough day.

Rating:

5.0

Thank you We are now done with your services.

Rating:

4.0

The experience of storing items at this Uhaul went very well. The staff member seemed to know his stuff, and was very efficient.

Rating:

1.0

Ordered a 26' truck more than a week in advance and was offered a 15' with a small trailer add on. Cancelled order and went with Penske. Never use or want to hear from you people again

Rating:

1.0

Forced to take a large storage after reserving a small, credit card was not billed and was forced to pay a late fee even though the office staff messed up. Staff are not friendly. Not using again

Rating:

2.0

I had reserved my storage online and when I came in person the reservation was non existing. Then it took longer for them to get me another storage. Now my storage has water in it. Expensive not happy

Rating:

3.0

Seem staff do not love their job

Rating:

4.0

We had a very good experience at this location. The young gentleman that assisted us showed us a two different storage rooms and was very efficient with the paperwork. He explained the process well.

Rating:

4.0

I didn’t like the fact that they were rats in the facility and my things had rat feces. Other than that staff was amazing and very helpful.

Rating:

5.0

Pleasant,Efficient,

Rating:

5.0

Service and staff were great the only drawback is how busy the end of month was, there were too many clients for the amount of staff but they were friendly and courteous.

Rating:

4.0

I enjoyed my experience at U-Haul. The storage unit kep my things dry and clean. My storage was in the basement so it wasn’t always practical to get into the storage unit sometimes the clerk was busy

Rating:

3.0

Please update your point of sale card readers to accept chips. Using machines that only swipe cards triggers fraud alerts for TD Bank since most Canadian businesses use swipe-only card readers.

Rating:

1.0

thiefs

Rating:

1.0

I am appalled by what's happened to my personal belongings at this storage facility. 75% of my items (most valuable!) were bitten into and damaged by mice urine and feces. Missing basic pest control!

Rating:

1.0

Upon calling to confirm receipt of my storage, I was told that my confirmed storage unit was given to someone else but to throw more salt in the wound, there was no more units at all & told "oh well"

Rating:

1.0

I was told by your call centre that a unit was reserved and would be waiting for me at this location - I arrived and staff said there were no available units. It was stressful / shouldn't have occured

Rating:

2.0

The storage unit leaked rain water and several of our belongings got wet. One day over the phone staff mistakenly advised that they had no record of our information.

Rating:

2.0

the storage was very dirty and there were mice in the location, I lost one pillow eaten by a mouse.