Customer Reviews for U-Haul Moving & Storage of Pekin

Rating:

5.0

Friendly, knowledgeable staff. A pleasure to do business here!

Rating:

4.0

Fix the bathroom please.

Rating:

5.0

Way above and beyond with assistance

Rating:

5.0

They went above and beyond for me.

Rating:

5.0

Great customer service. The attendant was nice, helpful. Would return if another trailer is needed. Thank you.

Rating:

5.0

Outstanding service

Rating:

5.0

Good, quick & excellent service.

Rating:

2.0

The woman who was helping me was very friendly. But I ran into a couple issues and was there for quite some time. The computer systems were being difficult. Then when I finally got my card to enter my unit I was told the one drive in side was broken. I then went to the other side of the building. My card wouldn’t work. I had to go back in. Then they set me up just using a code. Went to the other side again. Code didn’t work. I then called on the intercom. The lady said someone would be there as soon as possible. I waited a bit. Then I called again. The person supposed to come was busy with another customer. I was unable to access my unit yesterday because I had an appointment to be at. I was unable to unload the items I needed to. I will try again today. There just was not enough staff to take care of customers yesterday. When I was there, there were 3 people behind me.

Rating:

3.0

Aaron was not a very nice representation of the company. We delayed the pick up of the car hauler, but paid for it, and when we got there to get it, it was not ready even though we would have picked it up normally 2 days earlier. He did get it ready, but was rude about it.

Rating:

5.0

I was looking for a clean, climate controlled storage solution, and U-Haul fit those criteria within my proximity and the price is very fair for what you get. The added insurance was really nice. And the place is well lit and I have 24hr access. 5*

Rating:

5.0

Nothing

Rating:

3.0

Tires worn down to the tread wear indicator, shared my concerns with the employee and was told “That’s what I have.” The trailer sounded like the wheel bearing were grinding as well. Thankfully we had a safe trip with some sketchy and poorly maintained equipment. When traveling 2000 miles there should be an expectation of renting well maintained equipment.

Rating:

5.0

I think U-Haul is excellent and not only that you can save major bucks by using them as opposed to paying for a moving company. The rates were decent and offering the first month of storage for free was just an added bonus!

Rating:

5.0

The attendant was very courteous and knowledgeable. A very nice gentleman. He answered all of my questions and helped get me on my way.

Rating:

5.0

everything was fine i see know changes

Rating:

3.0

Counter person was very rude. We rented a 20’ moving van which did not run very good and check engine light was on.

Rating:

2.0

Trailer had no running lights. None! When Charles realized that I was told that he’d fix it when it got back. He thought it was just a bulb. The bulb being out kills the running lights when hooked to a 2025 Ram. I was pulled over for it. Door was difficult to open. No dome light inside of trailer. Overall I feel like I was over charged for what I received. I’ll need to rent a moving truck mid summer and I’ll likely rent from Penske. The person that disconnected it at drop off was short with me when I brought up the light issue and was somewhat rude. No solution or resolution was offered.

Rating:

2.0

Most frustrating part is that the automatic card readers are not working nor was our unit cleaned prior to us renting it.

Rating:

5.0

Absolutely nothing to improve on it worked out great for us!! I will use them again and again!

Rating:

5.0

Great staff

Rating:

5.0

Thank you U-haul for making this move an easy transition. Excellent Job!

Rating:

5.0

Friendly employees, easy to deal with

Rating:

5.0

None, stellar customer service by Charles.

Rating:

5.0

Excellent in all categories. .

Rating:

5.0

Excellent customer service, from the moment I called to when they returned the car. Courteous, knowledgeable, and with a customer-focused attitude.

Rating:

5.0

Outstanding to work with. The men there were very professional and friendly.

Rating:

5.0

Clerk was very nice & helpful. Unit was very clean. Card system was a little difficult. Very pleased with these units than the others...

Rating:

5.0

The man that rook my reservation and the man that helped me load up were both amazing!

Rating:

3.0

Told me price of $19.95 for 15' truck because he left the keys to a 10' truck at his house but invoice charge was for $29.95 - then I filled the truck up to the level that I got it at ( I only went 43 miles and didn't leave truck running or anything - I put over 3 gals of gas in then when I turned truck in they charged me 4 gals to fill up more - explain to me how your truck goes 43 miles and needs over 7 gals of gas to replenish it???? I believe I got screwed!!! If your truck is only getting 6 miles per gal you need to fix and let public know !!!

Rating:

5.0

The windshield was dirty and there was no washer fluid in it. Other than that, everything was great.

Rating:

5.0

Both places I picked up and dropped off were the 2 best U-Haul facilities I have ever used. 100 will recommend. The drop off facility had amazing staff, and so did the pick up.

Rating:

4.0

The place was clean but the truck was a very rough ride and wind comes thru driver’s side door/window

Rating:

5.0

Allen was able to take my U-Haul even though my schedule return was different location. Top shelf and very professional.

Rating:

3.0

Check out the trucks more often

Rating:

5.0

I'm not sure!!!! Everything was great!! Customer service was excellent!!!!! Very helpful and friendly gentleman checked us out and he went above and beyond!!!! I really appreciate great customer service. This location and this young man were ⭐⭐⭐⭐⭐

Rating:

5.0

When the gauge was well below the full mark and then charginging $4.75 per gallon for gas that sells for $3.00 at the station on the oppposite corner location from your facility is a little tough to swallow given I had already added $5.00 worth on my own.

Rating:

5.0

Made my job a whole lot easier! Thank You

Rating:

5.0

Very easy accessible storage facility. Easy load and unload. The best part you can drive into the building to load and unload.

Rating:

5.0

Step stool for short customers! Had a heck of a time getting in the truck.

Rating:

5.0

Pickup in Illinois and drop off in Hudson Florida was easy and fast. Great staff in both locations.

Rating:

5.0

I was very happy on the 7x10 space that was very close to the door couldn't had it any better thank you. James Thornley

Rating:

2.0

Attendant was not very helpful.

Rating:

5.0

The service men were professional and pleasant. Very knowledgeable and helpful. The trailer was very coated in dried mud on the inside bed. The right rear turn signal did not function. But all was well. Prices good.

Rating:

1.0

Airbag light on when I picked up the truck / stabilitrac light on and went into low speed ABS activation.. terrible pulsation in steering wheel when braking. Im not sure who does the maintenance on these vehicles but I'd find someone else.

Rating:

5.0

This facility is clean and well maintained. Easy access to the units. I would reccomend.

Rating:

5.0

The customer service rep at this location was outstanding! The transmission in the vehicle did seem to struggle extensively.

Rating:

1.0

Felt the staff was very unfriendly and unhelpful. Charging 20 dollars for a late fee after a couple of days is ridiculous when things are hard enough for people out here. Communicating with staff about your situation does nothing and being so unwilling to work with people is exactly why id never recommend or come back. Not to mention, the multiple dead bugs, we believe to be roaches, in this “secure” environment that we found in our stuff and in the storage unit itself. Floors are always dirty, have had multiple areas that were sticky. I will not contact anyone from this facility to resolve any sort of dispute because contacting this facility to simply discuss your situation and try to get someone to hear you and work with you when you’re trying your best is for nothing. 0/10, don’t recommend and will make sure none of my friends or family subject themselves to the same thing.

Rating:

1.0

I use U-Haul moving and storage of Pekin for monthly storage and have never had an issue. This specific instance working with Uhaul however I had multiple issues. I booked a truck online for 830am for self service pick up, when I got to the location I was informed the facility didnt open until 9 so I was unable to get my truck. At 9am I went back to pick up my truck, the truck was not ready and did not have any of my rented equipment ready. Even the dolly I rented was "out of stock", which was incredibly frustrating given I had made the reservation over a month in advance. When I was given the keys to the truck the employee mentioned the truck would be out front. I went out front and tried the key didn't work in any of the trucks, when I asked the employee he said "oh it must be one of the ones back there". I then had to walk as a customer to the complete other side of the parking lot in the rain to inspect my truck that at this point was over 45 minutes passed the reservation time. When I asked if anyone could bring it toward the front I was met with "I don't know where my other guy is". As I was moving I was VERY upset to find that my wooden furniture had gotten very wet in the truck, the whole truck was leaking. When I returned the truck the employee informed me "sorry I realized I gave you the truck with a duct taped roof", on a rain day. I'll still gladly maintain my monthly storage at this facility but there is no chance I would ever recommend this location to rent any sort of equipment.

Rating:

5.0

Thse gentleman with the blue cast was awesome! Very friendly and helpful! The rental truck was clean and easy to drive.

Rating:

4.0

Staff were never in office. Moved out due to not trusting my belongings there anymore after a call I received asking if I moved all my stuff out earlier this month. I said no that I did NOT move out that I just paid my bill.( which has been on auto pay since I got it a year ago and never missed a payment) She ended up calling me back and said they did an auction and somehow I ended up on the list. She said my lock was there and nothing happened and that she now had to double check all the units. Still made me not trust leaving my stuff there. So I found someone to store temporarily and moved out before I got charged another month. Also upon moving out I noticed that I was paying $30 more than listed price.

Rating:

5.0

It was a great experience Kind and everything was well explained. Would dear with them again. Thank you so much. God Bless and keep bing kind to all . Melba Hardcastle

Rating:

3.0

There was a few things they marked that wasn’t on the checklist they already had. Heater knob didn’t work so I was freezing when I picked it up. I believe if we don’t put the gas in, then charging us full price is a given. I had a truck for a little over 2 hrs, drove less 40 miles and I had to pay just under $70.

Rating:

4.0

One office person had to do everything including leaving the office unattended and walk to the other side of the parking lot to hook my trailer up to my truck. You’re truly counting on the honesty of the customers left in the store unattended

Rating:

5.0

Aaron was nice and worked with me I would use this place again and sgain

Rating:

4.0

Rented a truck that had headlight out so I couldn’t do what I needed to do because it wasn’t safe to drive in the dark ..also had a (hot)burning smell .. I had the truck for few hrs with daylight and couldn’t finish what I needed it for..

Rating:

5.0

All staff were great…windshield dirty/Bugs..Cab had a few pieces of paper…Not a big deal though…

Rating:

3.0

Everything was good,....

Rating:

5.0

We didn't get the size truck we ordered and had to take 2 trips. That was disappointing.

Rating:

5.0

It was super easy to make reservations online and pick up the trailer. The assistant at the store was very helpful and professional.

Rating:

2.0

I scheduled the reservation two Saturdays ago. I had to make numerous calls to the location since the parts were not readily available to do the installation on the originally scheduled date. After numerous conversations with staff, it was determined that I would arrive on Sunday, 9/22/24 for the installation. Upon arrival, the part / wiring was not at the Pekin location. The staff member had to drive to another location in Peoria to pick up the wiring / part to complete the installation. Poor communication / coordination in the scheduling of the hitch installation. Even when the general manager said he would call me back, he never did. I had to make numerous calls to the office to make the installation happen. I am glad to have the hitch installed at this point, but the customer service was subpar. If I am in need of another hitch installation, I will not be taking my vehicle to this location.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

4.0

Very friendly. If I need another u haul I will go back.

Rating:

5.0

Another excellent facility!

Rating:

5.0

Overall great experience quick and easy

Rating:

5.0

This location supplied a replacement truck when our original truck was damaged by striking a deer. Personnel were available on Sunday of Labor Day weekend and conducted the transaction extremely efficiently.

Rating:

5.0

great customer service and knowlegable staff

Rating:

5.0

I have zero complaints

Rating:

5.0

I appreciate you !!

Rating:

5.0

Everything was great. Sales people were very courteous and helpful. Thanks for yet another great experience!

Rating:

5.0

Nothing. They were super.

Rating:

5.0

Would have been nice if the truck was parked close to the store front. It was at the top of the hill of the parking lot. There were other trucks close to the front of the store, just not this one for some reason. I booked it in advance.

Rating:

4.0

The a/c in the truck I rented did not work and it was a hot and humid day.

Rating:

1.0

I had got a free month for renting a truck...yes I was a couple months behind...I got a text saying they will give me my unit back for $100 but I did not get the text tel I got my phone but when I got back from out of town and before the day they said it was due ...the locks were off and it was cleaned out....so someone broke in the unit and took my stuff...

Rating:

3.0

Truck was not cleaned out! It looked like someone had hauled concrete. Person at the store said he could change it out, but the others probably wouldn't be any better.

Rating:

4.0

Friendly staff but truck I rented did not have a functioning horn.

Rating:

3.0

Had to look for the person at location to drop off my keys. He actually did a walk through when I returned the truck and he was the one that informed me that I would not be getting a refund for returning the truck early unlike when I picked up the truck. When I told the gentleman the check engine was on when I picked up the truck he stated that was normal.

Rating:

5.0

I have rented several times from this particular location and the staff here is top notch! They are very helpful, friendly and go above and beyond to make sure you are happy with your rental. I would highly recommend this location to anyone looking to rent equipment. Also every time I’ve rented I’ve never experienced any issues with their rentals (trailers/trucks).

Rating:

4.0

The only negative aspect of my experience was that the large overhead doors, that access the indoor storage areas were inoperative most of the time when I needed to get into my unit.

Rating:

5.0

I would never use another storage company other than UHaul

Rating:

5.0

Thank you

Rating:

1.0

Upon emptying out my truck, I kept setting off the alarm. Being I was unaware of the timing of relogging in, I had stayed in the bay with the truck as not to set off the alarms again until they opened. The mgr arrived video me alseep in the truck however, he continues to claim I was in the unit and I was not. As I was trying to turn the truck in that morning, the manager refused to listen to me and forced me to leave the premises. at the same point he automatically limited my hours and access to office hours only. This had limited my business hours big time of the marketplace items I kept in my storage unit. Contact information: responsivesolutionz@gmail.com 309-621-2415

Rating:

5.0

Everything was perfect!

Rating:

5.0

Jamar was very helpful and friendly.

Rating:

5.0

The only storage facility I will ever use anytime that i need to store anything.

Rating:

5.0

Brian was extremely helpful, kind and knowledgeable. That type of customer service is to be acknowledged these days, besides the service he probides- he was completely respectful n very appreciative when it came to by departure from the establishment. He, Bryan, I'm sure does not get the credit that is 💯❤️ deserved and therefore, I want to EXPRESS THAT THERE ARE SO MANY COMPETITORS IN THAT LINE OF WORK/STORAGE FACILITIES...THAT IF HE WAS TO BE RUDE, DISRESPECTFUL ETC AT ALL ..IT WOULDN'T MATTER THE DEAL OR DISCOUNT OR FREEBIES THAT UHAUL CORP WAS OFFERING, I WOULD'VE GONE TO A/ANY COMPETITOR IN THE TRI-COUNTY AREA. I WHOLE -HEARTEDLY SAY THANK YOU, ESPECIALLY AT A TIME OF DESPERATE NEED. THANK YOU BRIAN N U-HAUL!

Rating:

5.0

The staff were outstanding!!

Rating:

5.0

Gentleman that helped me was efficient, kind, and funny. He made the experience fast and easy.

Rating:

5.0

Awesome communication the Manger and employees were awesome to deal with

Rating:

5.0

I loved how clean the place was and all of the staff were so nice and helpful

Rating:

4.0

Three issues: 1) I rented the unit several months before I moved as I believing in being ahead of the game. After renting the truck from UHaul, I received an email for a free months rental of a storage unit. I went into the office to arrange a free month and was told that was only for new rentals. SO irritating!!! 2) Several times there was no hand soap in the bathroom, yuck!! 3) The floors in the isles could be cleaner. A ride along machine could rotate between all of the facilities in the area to keep costs lower. Thank you, Amy Rodgers

Rating:

5.0

Thank you so much

Rating:

1.0

When I attempted to pick up 1/13 my mobile pick up was not taking my debit card. I went inside for over 20 minutes in freezing temperatures and waited with my children. There were cameras showing a gentlemen working on a truck, I am unsure where, otherwise I saw no other employees. Tried to cancel but it says my contract was already pending. Went home and called back, but got no answer. The next day I got a call to reschedule and was told next time there would be a deposit required to schedule. Fast forward to day of pickup, and it was during my work day. Could not take my debit card from my phone without physically seeing it but said I could pay cash, and then when I came back a new gentlemen did not want cash but would take my mobile card from my phone. It was the same card as Saturday, unsure why it would not take mobile but would in store. Went to clear my U-haul storage and there was nothing by compacted ice the U-Haul was sliding on, and then my children trying to help load the U-Haul. My storage was frozen shut, my lock was frozen, so by the time I got equipment to thaw and load it had taken me into snowing weather, so I parked until morning. In which I called right at 7, and the gentlemen was so rude. I had 2 pending charges all equaling out to 248. The gentlemen said since I did not have it back by 10pm he charged me twice, and I pointed out my original charge was incorrect. Without reviewing he stated it was not, it was probably the 2 days and my storage. That I had to have it cleared the day before my due date not the day of otherwise I would be charged. Then later called and left a voicemail that my storage was passed due, without noticing he spoke with me not even an hour before… absolutely rude, disfunctional, and bad service. I had zero problems with the east Peoria location, and the only person who provided good service was the lady who checked my truck in was so kind and talked to be with my concerns and told me the only charge that should stick was my total of the two days at 101. Otherwise I would of been twice as upset by the whole experience. Grateful for her! The rest of the staff and company… not so much. This is my last truck rental and storage with U-Haul.

Rating:

5.0

I have used many storage units over the past few years. These units have been the cleanest and easiest to move into that I have ever seen. My only criticism is the number of terminals used to enter the building.. the keypads need to either be numbered, or have one keypad to check in and unlock the door.

Rating:

5.0

Everyone at this location, management included, has it together. Haven't been in for at least two years. Got treated like royalty. Made the move back home 1000% better. Now, to get everything out of Ohio. No question who I will rent from. Y'all from U-Haul, of course. -Shady Katie-

Rating:

3.0

Fine facility and staff! Highly recommend!

Rating:

3.0

I was told that I would be getting a 10 x 10 at the 5 x 10 price but when I got to the unit it was a 5 x 10.

Rating:

3.0

One word, roaches. Staff was great otherwise

Rating:

5.0

Great facility and staff! Highly recommend!

Rating:

4.0

With the exception of one person who is not a cirrent employee, the staff have been very helpful and friendly. It's a very nice facility, and vehicles are dependable and well priced.

Rating:

5.0

The female clerk was very helpful and friendly!

Rating:

5.0

Friendly staff and convenient location along with clean, well lit facility, including the restrooms! Remarkable experience at a secure location. We used the facility for 1.5 years until we found a home. We never worried about our belongings. I only wish the truck and trailer we rented were available there instead of 25 miles away. Thank you for caring for our belongings.

Rating:

3.0

Satisfied

Rating:

1.0

I tried filing a formal complaint .but was or am unable to get thru to any one who feels that they are able to help me ...if it was not for you staff my storage would still be in your facility

Rating:

4.0

The gentleman who assisted us was very kind and helpful. You would have never thought that Kmart had previously been located here. Building was very clean. I was very impressed by seeing the area where you can place items that you don’t need anymore but maybe someone else can. Only thing I witnessed was as we were moving items into the storage unit another employee entered a company rental pickup truck he peeled out at the beginning leaving tire marks and sped around the parking lot at a high rate of speed eventually parking the truck. Glad no customers were in the parking lot.

Rating:

5.0

A very nice and surprisingly secure place! Took a second to get a grasp on the card system, but it seems to work well. I'm pleasantly surprised to see that the card grants you access to YOUR specific unit, and that makes me feel good about keeping my possessions at this location. The employees there are all nice as can be too!

Rating:

1.0

Rented a cargo van to move some things from our garage to storage, check in process was smooth, no problems. Was told the van would be rented to us for 24 hours, didn’t think much of it. We got done around 7:30pm or so, took the van back home figured I’d just return in AM after I woke up. 7am comes around, I have U-HAUL calling me saying if the truck isn’t back by 9am they would be charging me 50$ plus other fees, she doesn’t hear back from me, and then proceeded to come to my house at 7:30am and ring my doorbell, asking why we haven’t returned the truck. My fiancé then takes the truck back, and I call U-HAUL back around 9am asking what went on, Janelle wasn’t the most pleasant to deal with, even after explaining that the van was 24 HRS, she could care less. Overall my experience with U-HAUL was a complete nightmare.

Rating:

5.0

The guys at U-Haul are always very helpful

Rating:

5.0

U-Haul made the part of our move we had to do ourselves much easier than we had planned on it being. Excellent staff; all of whom were VERY helpful and pleasant to interact with. We would highly reccomend use of your storage facilities and moving rental services to others.

Rating:

5.0

Never had any problems. Super clean, good price!!

Rating:

4.0

Prices were a bit high but that's the only complaint!

Rating:

5.0

The staff was very professional and helpful.

Rating:

5.0

Staff was very helpful and the facility is very clean

Rating:

5.0

The people working were chill, the place also is very convenient with 24 hour access which was really nice.

Rating:

5.0

Everything was nice a secure the day I left it their thank u

Rating:

4.0

The inside storage was much better. No signs of mice in everything like the outside storage. Only thing is fix the alarm that goes off. Even when you clock in correctly, it still goes off.

Rating:

1.0

Had leaked in roof of unit and under door I had to throw away over 300$ worth of items massive amounts of mice poop mold and mildew

Rating:

3.0

It’s a little overpriced for my budget. I have now moved into a unit else where of the same size and I’m paying $40 less.

Rating:

2.0

I've rented from facilities before and never had problems with mice and the storage unit leaking. I had wet boxes and almost every box had mice feces in it and things chewed on. Lots of stuff ruined.

Rating:

5.0

Khristine is phenomenal to work with! She goes above and beyond what would be expected to provide helpful, friendly service.

Rating:

5.0

Friendly people and convenient facility

Rating:

5.0

Wonderful staff! Clean, well secured facility with 24 hour access. Would highly recommend

Rating:

5.0

A bit pricey, but good overall experience. Well lit (motion sensor controlled). No issues other than me forgetting to check my email. See

Rating:

5.0

The staff makes this place. The young lady who helped me was a worker, to say the least. Cleaning trucks, and still jumps out with a smile to help me in the office. Don't get me wrong, all their services are wonderful, but your business is only as good as your staff.

Rating:

5.0

Clean and very helpful.

Rating:

1.0

The manager at this location lied and said I was living in the unit and I put poop all over the bathroom. One of her employees later told me there was no pictures that she lied. I called corporate about this and nothing was done at all. I lost all my belongings due to this woman's lie! Literally lost everything I owned because she felt the need to come and make false allegations at me. She yelled at me lying about the rules and kept going for 45 minutes. It was crazy. I will never get a unit from you again

Rating:

5.0

While the move in experience was perfect, trying to reserve the unit on your website was a nightmare. I spent several hours online and on the phone before someone told me it only works on Chrome or Firefox. Really needs improvement!

Rating:

5.0

The cleaning person was very helpful as well as the managers and on-site staff. Really appreciated the area to contribute goo-conditioned items. And, the new addition of a dumpster. Only used it once for a small load of items, but beneficial for customers.

Rating:

5.0

Great customer service!!!!

Rating:

5.0

Kristine helped me through several transactions, from onset to finish. Once I'd had that first positive experience with the Pekin location, I used them three more times and will use them again in the future!

Rating:

5.0

Reserving online was easy. Getting the truck and storage unit was seamless and easy. Kristine was quick, great and friendly.

Rating:

3.0

Lighting inside unit is nonexistent, would be helpful especially for the 24 hr access units

Rating:

4.0

This facility was awesome, however it would have been nice to have access longer in the night. I am a third shift person and do most of my daily chores at night, including access to my stored items would be perfect. Facility was very nice, floors just needed to be swept.

Rating:

5.0

The whole experience was great.

Rating:

5.0

Great customer service - I was unsure of what to do and the employee at the desk was helpful and friendly. Whole facility was clean and storage unit was clean and ready for my stuff!

Rating:

5.0

Excellent staff!!! The climate controlled units are fantastic. The lighting and temperature were wonderful. I need storage again, I will definitely use your facility!

Rating:

5.0

NA

Rating:

5.0

This building and staff at Pekin, IL is outstanding! I currently have two 10×10, and one 10×5 units. The lady who cleans is so nice and does a fabulous job. The general manager is very nice. The gentlemen that have helped me are knowledgeable and accommodating. Everyone I've encountered is eager to go the extra mile to help me.

Rating:

5.0

Very helpful and friendly staff! Great move in experience!

Rating:

5.0

the employees were all great. and the facility was exceptional!

Rating:

5.0

I never used it , due to being inside instead of the list where it’s easier to unload the truck but ty

Rating:

5.0

Great, friendly customer service. My storage unit was cleaned & ready to move my things in!

Rating:

5.0

Ms. McMillan was very helpful,explained everything and answered all my questions. The facility is very clean. The only negative had nothing to do with the staff or facility. The lock I purchased through U Haul is effectively unusable. I could not insert the key all the way, and had to remove it with pliers. One of the staff was very helpful, sprayed some lubricant into the lock and was able to force the key in and unlock it, but we still had to remove the key with pliers. I finally bought a Brinks lock at Menards.

Rating:

4.0

Some trouble with the opening of the garage doors when trying to drive in. Might have been due to the weather.

Rating:

1.0

I purchased a brand new lock used it one time went back to retrieve items from my unit and the key broke off in the lock. The staff was less than helpful and offered no solution.

Rating:

5.0

Staff was very helpful and professional. I highly recommend them!

Rating:

4.0

Worker was very nice and helpful. Storage area very clean. Could use more carts and flooring finished inside. It was very bumpy and unfinished and things kept falling off my cart as I was pushing it. Would love to see the new loading bay finished.

Rating:

1.0

Lot was full of ice and snow even after 7 days from last snow. Had to dig out to even open storage unit. Took 20 minute to back up truck to unit due to ice and snow.

Rating:

5.0

They had what I needed

Rating:

1.0

The employees were the ones that made my experience excellent. I am a old man (grumpy) maby. But the employees were so nice I always felt great after dealing with them. In Pekin,Il. On Court St. I would like the Corp. ladedas to know they have a great team in Pekin on Court St.

Rating:

5.0

Thank you for having this place set up . It was huge for our move

Rating:

5.0

Storage area clean, safe and well maintained. We have recommended it to friends should they need a storage place.

Rating:

5.0

All customer service and quality aspects were very good. The price per month was very high.

Rating:

1.0

I would not recommend anyone rent from the PEKIN UHAUL. A reasonalbe person would think ,If the operating hours start at 5:00 AM,that you should be able to access you rented unit. The storage girl kristy,had some kind of problem,with me being at my storage unit during regular business hours. She couldn't act professional,so she had her hired help do her job.

Rating:

5.0

The online storage option was not clear i rented the largest truck and needed more and was offered a tiny storage which i diidnt realize the prices are astronomical when traded the small for largest one what the largest truck held way more then the storage could handled

Rating:

5.0

Only small inconvenience we ran into was there was only 1 service dolly but 2 mattress dollys. This wasn't that big of a deal but others might feel like it is. 1 dolly for potentially 4 loading bays. Can't complain about a free service you do provide. Other than that, my check in was easy. Facility was clean as you could ask for.. Charles at the front counter was very personable!

Rating:

5.0

Very clean and very friendly helpful staff. 10/10

Rating:

5.0

Very nice professional staff and manager!

Rating:

5.0

Our experience with the Pekin, Illinois Uhaul, both with storing our belongings after selling our home and then with renting a truck & car carrier after buying our new home in Florida, was WONDERFUL!! Staff was extremely helpful and the storage facilities couldn't have been better. The Uhaul truck rented to us was clean as well. I'd definitely recommend the Pekin, Illinois Uhaul facility and estimate we saved at least $10,000 by using Uhaul versus any of the commercial movers we contacted for pricing for our Illinois to Florida move. Their storage facilities are also extremely well priced with absolutely no hidden charges. Thank you to the Pekin Uhaul staff for helping us throughout the entire process.

Rating:

5.0

great experience.

Rating:

5.0

N/A

Rating:

2.0

Never staffed enough. Always long lines and issues take forever to solve.

Rating:

5.0

No Comment I Loved The Whole UHaul Experience ❤️ Thank You Very Much For Everything To The UHAUL Company .

Rating:

5.0

The guy who rented me the unit and also checked the unit when I was done was really nice and helpful.

Rating:

5.0

Staff were very helpful. Facility very clean.

Rating:

5.0

The staff was very helpful with the process.

Rating:

4.0

We haven't yet moved our items into storage.

Rating:

5.0

Everyone us always so helpful and kind

Rating:

5.0

Thanks. Never knew how much your place would help us in our transition to our new home. Excellent Service too.

Rating:

5.0

Very nice place in pekin IL

Rating:

5.0

The staff at this u-haul site was awesome and very helpful.

Rating:

5.0

Angie went above and beyond to get me my storage unit and make sure I knew what I was doing thanks Angie! :)

Rating:

5.0

I cannot say enough about the staff!

Rating:

5.0

The staff is excellent

Rating:

2.0

My big complaint is that parking lot was not shoveled well. I arrived to start my storage rental in morning after a snow storm night before. Parking lot was not shoveled yet and driving to building was difficult; i got stuck a couple times. I decided to wait until parking lot was shoveled to move my belongings but the shoveling did not occur until 3 pm (at least thats when I received phone call from Uhaul that shoveling was done). Even after the shoveling it was still not done well as only paths were shoveled not entire parking lot and again next day was stuck in snow worse than the first day; eventually got free and realized I MUST stay in the shoveled areas which were hard to distinguish as all pavement was white. I realize you can’t control the weather but you can control make a better effort to address the snow.

Rating:

5.0

Can't recall her name, but young lady at customer service is excellent. Helped me on several occasions. When purchasing moving supplies, returning unused supplies, reserving storage, and obtaining storage; always excellent attention to service. She is a top notch employee.

Rating:

3.0

When I got to the facility there was no record of the reservation I had made. The room size I wanted was not available. Had to get a bigger room than needed. Person who showed us to the locker was not wearing a mask. Otherwise, facility was very neat and clean. Locker looks like we were the first one to use it.

Rating:

5.0

I was pleasantly surprised by the whole experience. I am particularly pleased with the convenient location and accessibility. The Sign Up Staf person was pleasant,helpful, courteous and professional.

Rating:

5.0

I would add a swipe-in for the big garage on the west side.

Rating:

5.0

Cody was excellent! He was super helpful to me. Really like the place. Clean, really secure...

Rating:

5.0

It was a wonderful place to be and I'm glad to have them in our vicinity thank you very much U-Hauls a great place to be

Rating:

5.0

Outstanding facility. Extremely clean..including restrooms, great staff (especially manager) and amazing value. Congratulations on a FIVE STAR operation!

Rating:

5.0

Manager was super friendly and helpful choosing the correct unit. Very appreciative.

Rating:

5.0

Easy to use. I really like the garage entrance.

Rating:

5.0

When I needed a storage unit. I didn't know where to go. Then I saw that U-haul had opened this new facility in Pekin. I was extremely impressed with their storage rooms, the price, the ease and convenience of going in and out whenever I needed to drop off or pick up items. I absolutely loved the garage doors that automatically opened and you can pull inside to load and unload! That was wonderful! The bathroom area and the area with the complimentary carts to use always looked and smelled clean. It was well lit and easy to enter and exit. HIGHLY RECOMMEND!!! Thank you very much!

Rating:

5.0

The best storage place I’ve had and well maintained and very clean and great service every time you walk in there sliding doors

Rating:

5.0

you can tell the manager works hard to obtain customer satisfaction!

Rating:

5.0

I love my storage unit. It's so handy! I'm happy that there are restrooms, if needed, carts to load and unload provided for free, the place is clean, well-lit, and I love the pull-in garage for privacy and for cold weather! I love this facility and will refer friends. Thank you! Julie Oberle

Rating:

5.0

I experience was great! Very friendly staff and very helpful!

Rating:

5.0

I really appreciate all the help Cody gave us in this move. Thank you.

Rating:

5.0

Easy in and out, and climate controlled

Rating:

5.0

Area was clean and convenient. Cody the manager was friendly and helpful

Rating:

5.0

Andrew was very helpful. I am grateful for the help he provided in getting the right moving van that we needed.

Rating:

5.0

Friendly, efficient staff made the process quick and painless

Rating:

5.0

The employee working Monday July 15th was awesome. He was very informative and extremely helpful

Rating:

5.0

The facility is very clean. The staff is very friendly and courteous. This is our first experience with rented storage, and it has been very easy and convenient. We would highly recommend U-HAUL