Customer Reviews for U-Haul Moving & Storage of Pensacola-University

Rating:

5.0

The truck had hot air blowing the whole time while driving and the AC wouldn’t kick in unless it was put into park.

Rating:

5.0

Everything was excellent and in working order

Rating:

5.0

Very easy process.

Rating:

3.0

I didn’t sign up for a storage unit but I see am supposed to be charged for one. Please remove that. Thank you

Rating:

5.0

The people was nice when I was out of town and when I came in, they were just nice too just fell welcome

Rating:

4.0

Process and quick and simple

Rating:

2.0

If the equipment requested is not at the location requested... the next comparable equipment should not be on the customer to pay the extra fee. The next comparable equipment should be rented at the same rental rate the customer requested the initial equipment at.

Rating:

3.0

Once arrived at location, trailer leaked water down the drivers side of the trailer, getting area rugs wet. I reported the issues but all that was done was saying "I'm sorry about that." The trailer looked as if it was at the end of its life. Needless to say, I was very disappointed in the trailer AND the cost to rent it.

Rating:

3.0

Pay attention to customer service! I had to wait , when picking up the rental, while a manager and employee complained about another coworker's ability, completely unprofessional. I was then given the vehicle and equipment without the dollys secured properly so the bounced around until I got to my loading destination. On my same day return, an employee was outside, watched me pull into the return area and then walked back inside. After waiting several minutes with the equipment, like the signs instruct, I locked the truck and walked inside to find 4 employees sitting behind the desk watching me, I then had to ask for help! Not a great experience!

Rating:

5.0

The lady who helped me was very nice and efficient.

Rating:

5.0

Great drop off

Rating:

4.0

Better information about where the rental unit was parked. The clerk said it as “out front”, but it was not in front of the office building, but in front of the new rental storage building.

Rating:

5.0

Efficient and courteous staff. Couldn't ask for more.

Rating:

5.0

Great set up and support.

Rating:

5.0

The gas mileage was horrible . It was 8.3 miles per gallon. The internal lights to see the dashboard didn’t work.

Rating:

5.0

Mr. Dawson was an awesome representative of all the options made available to potential customers. He persuaded me through my own business needs.

Rating:

5.0

No Improvements necessary. Everything was seamless and easy.

Rating:

5.0

Friendly, helpful staff. Great variety of available equipment

Rating:

5.0

The truck was dirty and the agent tried to charge for a clean up. The problem was rectified!

Rating:

5.0

All the employees that I came into contact with were all polite and friendly. You have an amazing team at this location.

Rating:

5.0

Frequent customer. This location is the best on the Gulf Coast.

Rating:

3.0

To U-Haul Customer Service, My name is , and I am writing to formally complain about the condition of a U-Haul vehicle I rented from the Pensacola Davis-University location, Store #778066. The equipment rented was identified as Equipment #DC7604W / AH63293-AZ. I picked up the vehicle at approximately 4:30 p.m. on August 15, 2026, for a short-distance move of approximately 40+ miles to transport furniture from the Pensacola area to my residence in Cantonment. I returned the vehicle at approximately 12:20 p.m. on August 16, 2026. Unfortunately, the condition of the vehicle was well below what I would reasonably expect from a U-Haul rental vehicle. Mechanical Noise Present Upon Leaving the Rental Location Immediately after leaving the U-Haul rental lot, I noticed a very loud and abnormal mechanical noise coming from underneath the vehicle. The noise was present from the time I initially departed the rental location and continued during my use of the vehicle. The sound appeared to be consistent with something loose underneath the vehicle, such as a heat shield, exhaust component, or muffler-related component. I cannot definitively identify the source of the noise, but it was sufficiently loud and abnormal that it was immediately noticeable. Importantly, this noise was not something that developed during my trip or after the vehicle had been driven for an extended period. It was present immediately when I left the U-Haul lot. The vehicle also had an illuminated check-engine light during the rental. The combination of an abnormal mechanical noise that was present immediately upon departure and an illuminated check-engine light raises serious questions regarding whether the vehicle had been adequately inspected before being rented to me. Water Intrusion Into the Cab On the afternoon of August 15, while traveling from the U-Haul location to my residence, it began raining. During the approximately 20–30 minute drive, water began entering the driver’s compartment. The water appeared to be entering from the roof area above or near the driver’s side and was traveling down the driver’s seat belt and onto me while I was operating the vehicle. By the time I arrived at my residence, I was soaked from the water entering the cab. This was not simply a minor inconvenience. A rental truck should reasonably be expected to keep the driver’s compartment protected from normal weather conditions. The water intrusion also raises concerns regarding the condition of the truck’s roof, seals, weatherproofing, or other components. Requested Resolution I understand that unexpected mechanical problems can occasionally occur with any vehicle. However, in this case, I was provided a vehicle that had a loud mechanical noise present immediately upon leaving the rental location, an illuminated check-engine light, and significant water intrusion into the driver’s compartment. I respectfully request that U-Haul: 1. Review the maintenance, inspection, and repair history for Equipment #DC7604W / AH63293-AZ. 2. Determine whether previous customers or employees had reported the mechanical noise, water intrusion, check-engine-light issue, or other defects involving this vehicle. 3. Determine whether the vehicle received a documented inspection immediately prior to my rental. 4. Conduct a thorough inspection of the vehicle before placing it back into rental service. 5. Review my rental charges and provide an appropriate refund or other compensation for the condition of the equipment and the inconvenience caused. 6. Provide me with a written response regarding the outcome of this complaint and any corrective action taken. I rented this vehicle for a relatively short-distance furniture move and expected a safe, properly maintained, and weather-tight vehicle. Instead, the truck had a significant mechanical noise from the moment I left the U-Haul facility, an illuminated check-engine light, and ultimately allowed rainwater to enter the driver’s compartment to the point that I arrived at my residence soaked. I am bringing this matter to U-Haul’s attention not only because of the inconvenience and poor rental experience, but also because I believe the condition of the vehicle warrants investigation before it is rented to another customer. I would appreciate a timely response and a reasonable resolution to this complaint. Sincerely, Pensacola/Cantonment, Florida

Rating:

4.0

Truck and dolly were clean but there was a check engine light on at the time of pick up that we made them aware of and they came out and cleared it. As we were driving to our destination the check engine light came on and the entire truck powered down and died as we were on the highway. We were able to get to the shoulder and it took a few minutes for it to start back up

Rating:

5.0

Fantastic, friendly service. Could not have been quicker or easier.

Rating:

5.0

Great service. Met at truck and served expeditiously. Grateful!

Rating:

5.0

Easy to get in, get trailer hooked up and leave.

Rating:

2.0

Although they did work with me when my stuff almost got auctioned, when I rented the uhaul my card was charged 3 weeks later for the same thing and more days. I disputed the charges and they gave me my money back only to charge my card again. They put locks on my storage without my knowledge and couldn't get it taken off. When I had an issue with the system saying I owed $250 after I had just cleared my account the only advice Mr. Dawson( manager) had was to pay it again. I had to call cooperate who stayed on the phone with me for hours until they got to the bottom of it. He's always lost and low in knowledge when it comes to the customers account. On top of all of that if your are late you are charged $85 after being 3 days behind 10/10.would not recommend.

Rating:

5.0

Jamal ( I think thats his name) was very professional and quick with his processing the returns. Thank You for your service Sir.

Rating:

5.0

Other then the trailer had some body and fender damage it pulled great and tires looked new .

Rating:

3.0

I was very disappointed that I turned in my truck a full day early to save money and somehow still got charged more more that my original quote :( . The guessed 50 miles - drove 70 - underestimated the drive from rental place to my house . That was $20 but the extra day I saved $29. But I was still charged more ???? You can never win. It’s should NOT cost $141 plus $30 in gas for 48hours use of a truck . Disappointed I also don’t think I got my military discount.

Rating:

5.0

Excellent service

Rating:

5.0

The staff at the Pensacola location was AMAZING. They went way above and beyond to help us when another company gave our truck away. It was a Sunday, no one else was open, and the staff at Uhaul did everything they could to help us get a truck for the same day. I would highly recommend them!

Rating:

5.0

Greeted and directed immediately as I pulled in to return u-haul. Very good service.

Rating:

5.0

I had to ask for an extension twice and they made it happen. Excellent customer service!!!! Highly recommend this location and personnel!

Rating:

5.0

Thanks for the water on a hot day!

Rating:

4.0

The drop off was easy and quick.

Rating:

5.0

Always go with the tandem axle trailer… They pull so smooth

Rating:

2.0

They tried to charge me 800 dollars for a busted windshield that was broke when I got it. Not to mention the electrical tape holding the fuel tank door closed.

Rating:

5.0

Jeff the manager was very helpful. I appreciated all his help and he even checked back with me to make sure everything was going smoothly. There was also a woman cleaning the units near mine and she was extremely helpful as well.

Rating:

4.0

Lower the $1.19 per mile fee. It's extremely high.

Rating:

4.0

truck was not clean and not sweep out in the back. attendant said tank was full of gas and it was not full, closer to 3/4 full.

Rating:

5.0

I always use the U-HAUL MOVING & STORAGE OF PENSACOLA-UNIVERSITY location for any of my moving or storage needs. The entire team at this location are professional and nice. Yes, it's a little crowded at times but it's worth any weight. The items are always clean and I've never experienced a problem. Use this location if at all possible.

Rating:

5.0

Clean facility and excellent staff.

Rating:

5.0

Great customer service!! Will return

Rating:

3.0

The app gives you fake appointment times, reserved trucks days in advance just to be pushed to a smaller one, “your truck has 1/8th tank of gas”. Your door might even be off the hinge and dented so bad the sunlight gets in. And why when I reserve do I have to say no to a moving team, no to boxes and tape, then I have to go into the store and tell them the same exact things again.

Rating:

5.0

Very professional and helpful!

Rating:

5.0

Quick, easy and the equipment was ready to go. Easy return.

Rating:

1.0

Charged my card 3 times

Rating:

5.0

I believe Sean was my technician and he was great! Very friendly and had me out of there quicker than I anticipated. He did a great job!!

Rating:

5.0

Outstanding customer support

Rating:

1.0

Have the vehicle that I reserved not what you think I want.

Rating:

5.0

Even though the AC was not working in the store, the man who took care of me smiled the whole time. Excellent customer service!

Rating:

5.0

Creo que es la compañía mejor acondicionada para servicios de almacenamiento

Rating:

5.0

The employees was very nice and helpful , and the storage units were clean and the process was great

Rating:

5.0

It was a great experience for storing my items. Thank you very much U-haul

Rating:

5.0

Staff was quick and made the process of renting a storage unit easy!

Rating:

5.0

Very friendly staff at all the U -Haul locations. Service call was handled with complete professionalism , friendly and understanding staff. Best U-Haul experience.

Rating:

3.0

The outdoor storage is very over priced and there is rats and bugs and the light in my storage never worked and I rented the unit for 2 years

Rating:

5.0

My first experience in using a storage facility and it was perfect. The associate was friendly, helpful and patient in taking care of me. The facility was immaculately clean. Very pleased.

Rating:

5.0

The people were the nicest that I have ever dealt with. I wish other businesses were like them.

Rating:

5.0

The facility and staff were of high standards. This being my first experience using a storage facility left me very impressed. Very pleased.

Rating:

4.0

the only thing I had a issue with was they forgot to put a dolly into my moving truck. so I had to buy one from Home depot .and they forgot to put a lock into my storage unit but other then that I was happy.

Rating:

5.0

The staff were formative and respectful.

Rating:

5.0

Thaks I’m pleased to stay with U-Haul

Rating:

5.0

Cleanest and best maintained UHaul I have been to! The team does a great job.

Rating:

4.0

Was overall pleased with your service, but actually needed a smaller unit and none was available! Jeffery Dawson was very pleasant and easy to work with!! Will use again if needed and will recommend him to anyone who is looking for a storage area!

Rating:

5.0

Jeff is a great man deserves a raise he sticks by what he promises and provides great customer service overall

Rating:

5.0

Very helpful and well informed! Jeffery was a delight to work with!

Rating:

5.0

Jeffery was so very helpful!

Rating:

5.0

I was offered a storage unit BUT didn't it (or occupy it) as I found a place to live right away. Thanks.

Rating:

5.0

Great team helpful and friendly.

Rating:

5.0

Jeff was so helpful. He was very busy but took care of me right away while answering the phone and helping other customers. He walked me out to my new storage unit and showed me how to use the lock. :)

Rating:

5.0

Hi, let me tell you about the management, Jeffrey & his staff, I'm 71, handicapped & sight impaired, they are BETTER than family!!! I can't praise them enough!!! I have made lifelong friends, they are so helpful, knowledge, and friendly! If you need to know anything about Uhaul, they are the staff to ask! I'm going to miss them, but finally emptied my unit. Any questions, ask me! These folks deserve a raise or let them teach others!!! Thank you so much for asking!

Rating:

5.0

Morel power to you and your team

Rating:

5.0

Took less than 5 minutes Staff was friendly and helpful

Rating:

5.0

Excellent workers mo complaints

Rating:

5.0

Excellent Staff. Mr Dave outstanding and mad sure everyone of my needs were accommodated. I thank you for your Wonderful service. If a need of storage again I know who to call on. You Guys gets a 10 in my Book. Blessings

Rating:

5.0

Excellent service

Rating:

5.0

The young women who helped me were kind and knowledgeable

Rating:

5.0

Very hospitable and friendly

Rating:

3.0

Overall average. Customer service was fair at best. The light bulb was burnt out in the unit when I arrived 9 months ago and was never replaced. The pricing is way too high for this unit. It was high to begin with and then you raised it even more. I have found two 10x20 units within a mile of your location for the same price I was paying for just this single 10x15 unit. Would definitely not recommend.

Rating:

5.0

The staff at 7220 N Davis Hwy in Pensacola FL are exceptionally helpful, personable and professional

Rating:

5.0

Thanks

Rating:

5.0

None

Rating:

5.0

Awesome people

Rating:

5.0

Thanks U-Haul!!!

Rating:

2.0

My lock didn’t close properly because your office refused to repair the door latch even after repeatedly bringing it to your attention. I had to always bring a second person and tools to pry the door upward so that the latch holes lined up and the lock bar could fit through both holes. I requested someone to bore the holes out larger multiple times. I have crippled hands. When I finally put my own lock on that had a thinner bar so that I wouldn’t require a helper and tools, you took off my lock, put on your own, and locked me out of my unit. When I needed in, your employees couldn’t find the key to your lock. Your employee spent 30 minutes trying different keys, then had the nerve to yell at me and call me names because I waited in my truck in the AC while you tried to unlock my unit, unsuccessfully. I was locked out. When I came back a week later, finally a nice man bored out the hole for me, and I was forced to spend $10 on your approved lock. By then I had bought a house and was in the process of emptying the unit. I DREADED having to go to my storage unit for the yesr I had it because I knew there was going to be a 15-30 minute struggle to lock it back up. And I had to find a friend to PAY to come help me every time. Your office REFUSED to fix my latch, so I mostly just couldn’t access my belongings. I’m a single disabled lady, and I don’t appreciate the extra work, expense, and hassle your office put me through. I have ZERO reason to ever recommend this facility to anyone, unless I hate them. I asked multiple times for my latch to be fixed. It took all of five minutes in the end. Yall owe me many HOURS of aggravation in my life that I can never get back.

Rating:

5.0

Jeff was very helpful friendly and knowledgeable of the facility and answered all of my questions.

Rating:

5.0

Great girls working the drop off It’s was lit a NASCAR team

Rating:

1.0

Suppose to have a unit rented with a month free but when we got there they couldn't find it or give us one. They recommended another U-Haul a block away

Rating:

5.0

So far so good

Rating:

5.0

Great staff. My go to Uhual location.

Rating:

3.0

My unit was dirty but they quickly cleaned it out. And while they put mouse traps and bait down, I still had some rodent damage to some outdoor lawn cushions.

Rating:

5.0

I'm 72 years in 50 of those years starting with my first move using u-haul and in the following years I have used your services a dozen or more times. This was the best experience I ever had, Mr Dawson runs a good ship and his staff reflect that in every way. thank you

Rating:

5.0

This facility was a great location for my move. The staff here was very accommodating and ran well, from mfmt on down. Very friendly & helpful.

Rating:

2.0

My experience was absolutely terrible! Large Rats urinated and droppings all over my things, they ate through my bags, mildew and water damage. Oh let's not talk about the dead large rat. Rats not Mice! And I paid for insurance coverage. Just awful. I had to throw so many of my things away. So I didn't even open because I saw it had been eaten through.

Rating:

1.0

Excessive Rodent Problem and you pay top price for your unit

Rating:

3.0

There was damage caused by rodent droppings and damage to items. The rodents chewed pictures and rodent droppings on furniture. There was damage to my leather couch caused by rodents along with my mattress.

Rating:

2.0

Rats

Rating:

4.0

There was supposed to be a lock inside the unit, but there wasn’t. The light wouldn’t turn on at the switch or by the chair. It looked like it was hanging from the wall and when I touched it it sparked. I reported it to the desk and one of them came to verify it wasn’t working. The next time I go back I have to let them know so someone can possibly fix it. I’m not upset by it, just wished it was already fixed so We could see to put our stuff in.

Rating:

5.0

Fix your lights in the units.

Rating:

5.0

Great management and staff. JQ,Angel & Ronica Jeff, Assistant Manager, Lot maintenance person mechanic. Everyone was always courteous and professional. Always suggested extra products that I needed. JQ knew which boxes I needed to purchase and exact quantity. Davis Hwy Uhaul made my move & storage a less stressful time. The entire staff needs to branch off to management at other Uhaul stores. This is one of the best teams ever!!!

Rating:

5.0

Only thing is I wish I had got a climate controlled storage my bed and shoes was damaged but that’s on me so get one if you can

Rating:

5.0

Team working the morning of 3/24 was AMAZING! So helpful in getting my car off the auto transporter after a poor job done in Oak Lawn, IL. Great service.

Rating:

5.0

Jeffrey Dawson treated me and every person that came in the business as if they were the most important person he had ever known. When I started my move in the Indiana area I waited in long lines. There were no employees to help. When I arrived at Jeffrey Dawson’s place he was unhooking the trailer in anticipation of my next need. If he doesn’t own the place he’s the best employee a business could have. Great guy thanks

Rating:

5.0

The man that helped me with storage and answering questions was so kind and professional. He needs to train all U-Haul employees on how to treat customers. He is on target! I thank him so much. It is stressful moving but he was there to make it better.

Rating:

2.0

Facility is old. Has an old garage, mildew smell.

Rating:

5.0

Mr. Dawson and his staff calmed my anxieties after a stressful day driving and towing a vehicle for four hours in the rain. Storage needs were met.. Top notch service. I highly commend this team.

Rating:

5.0

Thank you.

Rating:

5.0

The manager (Jeff?) was great.

Rating:

5.0

The manager and staff were Top rate

Rating:

5.0

I had very little time to prepare for this move but Mr. Dawson, at the U-Haul store was very helpful every step of the way. Thank you Mr. Dawson.

Rating:

4.0

It was just what was needed.

Rating:

5.0

clean unit and very friendly and helpful staff.

Rating:

4.0

Recommend baiting "critter" traps more than once if a unit is rented for a long period of time. Improve the security system...was not functioning at all.

Rating:

5.0

.

Rating:

4.0

The only problem we had was there was water leak into the back of the unit and several boxes got wet and ruined lot of cloths and bedding. Still going through to see what can be saved or trashed.

Rating:

2.0

The call center and store are not on the same accord. Call center gave me a storage that was too small. truck burn too much gas or the needle is broken. I spent close to a 100 to drive to Panama City