Customer did not leave a comment.Peter B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Plano
Plano, TX 75093
(We are on West Plano Parkway between West 15th St and Commerce Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ketan G.
Customer did not leave a comment.PoChiu C.
Customer did not leave a comment.Lisa H.
Nothing, everything was perfect. Maybe go over the vehicle specs with the customers for familiarization that's it.Daniel W.
Customer did not leave a comment.Mike D.
Very Good Customer Service on Rental today. Made it easy for the customer.KENNETH LAMAR R.
If the app isn't working properly it should notify the user that there is an error on uhauls side. The woman who helped me was atrocious. Don't advertise contactless rentals if that's not something you all are capable of at this time.SAMANTHA Q.
Customer did not leave a comment.JENNY TOOMBS M.
Took staff more than 20 minutes to find a truck we had reserved 48 hours prior, and when the mileage on the odometer did not match the order that I signed the manager wrote a note to not charge me for the extra miles. Engine trouble light was illuminated before we received the truck and stayed on all day. Engine sounded like one of the cylinders was not firing most of the time. When we returned the truck, we learned that the staff had issued me the wrong truck. Apparently a staff member had transposed the last two digits on the number of the 17' truck that they were trying to issue to me. It was the most unprofessional experience of all our U-Haul rentals in the past twenty years. What's happening to U-Haul?David L.
Customer did not leave a comment.Matthew B. | Overall Experience
Provide same service I got from your personal. They were nice and seamless transition.Richard H.
Customer did not leave a comment.CHRISTINA P.
Customer did not leave a comment.David E. | Overall Experience
Customer did not leave a comment.THOMAS Y.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.Phillip J.
Customer did not leave a comment.WILLIAM O.
Customer did not leave a comment.ALEJANDRA Z.
Customer did not leave a comment.GEOFFREY F.
The team was very friendly without sacrificing speed. I was in and out with my van in no time. Same service and speed with the return. A+ service!!Jorma A.
Change the oil before you give it a customer, as the change oil indicator was on when I picked it up. Repair the low tire pressure gage. Fix the slow leak in the front driver's side tire. I had to stop and fill up the tire several times.MARTHA B.
All staff were very patient and helpful. We felt we were given great advice on materials we purchased and vehicle rental size. During a very stressful move it was appreciated to see them smiling accommodating and happy upon returning the vehicle!Jessica P.
Customer did not leave a comment.Cicely T. | Online Move In
Easy drop off nice employeeTAMARA Z.
Customer did not leave a comment.MUHAMMED ARIF S.
Customer did not leave a comment.HYUNGSECK C.
the young woman who brought and picked up the U Box from our house was excellent! did not get her name thoughAlan T.
Customer did not leave a comment.JOE G.
I rent from here every week and they are exceptional.David S.
Customer did not leave a comment.Tim M.
Fairly easy and efficient process for picking up and returning blankets. Thanks!KEVIN M.
Very good service!!Roger T. | First Impressions
Customer did not leave a comment.KEITH ELLOT A.
I rent here almost weekly. They are great !David S.
ALL EMPLOYEES VERY FRIENDLY & PROFESSIONAL. FACILITY EXCELLENT ! BILL OVERMAN Dallas, TxWILLIAM O. | Overall Experience
Very professional! Great team! Even though this is not my closest U-haul they will be my first choice if I get another trailer.Joseph F.
Customer did not leave a comment.LILLIE F.
Customer did not leave a comment.BRYANISHA T H.
Customer did not leave a comment.MARSHAL F.
Customer did not leave a comment.James B.
When the Put God First Movers arrived to pick up my box, they were given an extra assignment. Instead of coming to me at 10:30 a.m., they did not arrive until close to 5 p.m. And, when I contacted them about the delay, they kept saying they were coming in an hour. I was due to fly out of town in two days and was not able to take care of errands I needed to do ahead of leaving town. It was very inconvenient. Also, despite my telling the scheduler that Presbyterian Village North had changed the street name from Skyline Drive to Village Forest and letting them know the actual house address of my father''s house, and also despite my stopping at the Plano office and having the Plano office put a note with the proper address, they still gave the movers the wrong address and the movers got lost, making them arrive even later. Once there, the movers were courteous and nice and worked quickly (only took 15-20 minutes to load my stuff).susan G.
Excellent customer service! Thank you.STEPHEN H.
Customer did not leave a comment.JORGE T.
Customer did not leave a comment.MARK W.
Customer did not leave a comment.JASON F.
Customer did not leave a comment.Sabine A. | First Impressions
Customer did not leave a comment.ADHEESH P.
Customer did not leave a comment.JESSICA L.
Customer did not leave a comment.SARMED A.
Customer did not leave a comment.Peter B. | First Impressions
Customer did not leave a comment.Peter B.
Pleasant and fast serviceElena C.
Uhauls are parked a bit close. I wouldn't want to have been a first time Uhaul driver and tried to back it out of the space.DEANE S.
Very efficient location. Quick drop off. Ivan was really helpful...James G.
Customer did not leave a comment.SUSAN C.
This location was so helpful. I came in frazzled because I thought the UBox was coming in a week later and to a different location. This office helped me problem solve and get things done. They are the best.PATRICIA W.
Customer did not leave a comment.David Y.
Keep up the good work.MOTAZ A.
When I walked in there was an absolutely pissed off lady storming out the door. The Uhaul employees were making fun of her while helping me saying things like "she's gone now you should charge her extra." The supplies that I had asked for were not all there.Jake R.
I locked the key in the truck last night right in front of my house. The store location was nice enough to cut me a new key the next morning at no extra cost. This was very much appreciated.NATHANIEL T III A.
Very worst parking lot. No parking available, extremely hard to maneuver around. Zero people skills from employees. My worst experience ever with Uhaul. It was not my choice of location but had to go there in order to get the truck I had reserved. They waited until right before I was to pick up the truck from my chosen location to drive miles out of my way to get the truck. Then I was told "sorry, the last person to use the truck turned it in on almost empty. You need to go to a gas station down the road to get gas."Jana R.
The lady behind the counter today was very nice and polite.Skyler P.
Customer did not leave a comment.KEITH P.
Best customer serviceTALONNA H.
I could not get the truck and car port on the lot. The man drove it on the lot for me. Everyone there was so nice. The best customer service. Thank you UhaulTaLonna H.
Excellent location, facilities are well organized and has everything you need for moving. Great assistance provided. No complaints about anything.Mark R.
Everything from the pick up to the drop off was very smooth and easy process to complete on a very busy day! Thanks so much!Shannon H.
Great job, great people, two thumbs upKIMBERLY S.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.Youssef Y.
Excellent service and thr vehicle was in a very good conditionAKHIL G.
Customer did not leave a comment.Russell H.
Nicholas and Sons did not respond to phone calls, so Moving Help recommended a replacement, Jordan and Nolan of Let's Get Moving. They were terrific!mary S.
Customer did not leave a comment.Priya V. | First Impressions
When the link is sent to me and it has time limit. But when i dispute the look/appearance i am not able to take pic and upload it.The camera is not able to take the pic when i can easily take pics and upload using the same phone and camera outside of this check in questionnaireSwamynathan M.
Store Manager was extremely helpful. Understood my needs and hooked me with the right equipments in no time.RAJ K.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.Ker M.
Customer did not leave a comment.JASON H.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.Joe M. | Overall Experience
I use to have the issue with the trailer on the road, been called to road assistance, no help and been waiting to speak with a human almost one our.Roman M.
The only negative part of my rental experience was the online reservation process. Literally asked me if I wanted to add at least 10 items to my order. I only needed a trailer for a few hours. It added about $150 to my check out, luckily I caught it. Apparently I failed to click "No Thanks" to one of the add on suggestions. Very redundant when all I wanted was to finish my reservation. Other than that, the staff was great and very helpfulTHOMAS S.
Customer did not leave a comment.Patricia F.
No issues, just praise. Ashley was helpful, efficient and friendly. Every time I have rented from the 4101 W. Plano Pkwy 75093 location I have received excellent service as I did this time, which is why I return to this location when I need a truck or trailer. Thank you.DAN L.
Always excellent service from all of your staffLilibeth E.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.Joe M. | First Impressions
Customer did not leave a comment.Tshea C. | Online Move In
Staff was very helpful and friendly!!David E. | First Impressions
Customer did not leave a comment.David E.
Customer did not leave a comment.Rammurthy M.
Customer did not leave a comment.Paul T.
Have a pull up or pull in for hooking up trailers; otherwise, it was super easy to check in; get hooked up and leave from the side entrance at the traffic lightKulvinder B.
Customer did not leave a comment.PATRICIA K.
Customer did not leave a comment.Xiaohang L.
Super quick and easy pickup and drop off. They make it so easy to pickup a U-Haul at any time with an easy and quick pick up process.Jaylyn F.
I always have a great experience at this Uhaul Facility. Everyone is so nice and helpful!!Lilibeth R. | Overall Experience
Luke was amazing. He gave me great customer service and explained the terms and conditions of the rental and insurance. Would definitely recommend this location and Luke to everyoneSTEPHEN H.
Turn in area can be chaos after hours, but that is customers just parking wherever.ROBERT H.
Parking lot is slightly confusing but don't know what can be done about that. Very convenient location!DANIEL C.
Customer did not leave a comment.KRISTA H.
Everyone was extremely kind and helpful and made my pickup/drop off extremely easy. This is why I keep and will continue coming back to use this location for my moving needs.LAURA W.
Customer did not leave a comment.Ivory H.
Customer did not leave a comment.MARK H.
Customer did not leave a comment.Mark A.
Customer did not leave a comment.Jion R.
Customer did not leave a comment.WILLIAM G.
Customer did not leave a comment.William M.
This is the 5th time I have rented and it is always easy.RANDY B.
Customer did not leave a comment.Paul F.
Very friendly and helpful staff. Sign-up process is easy and convenient. It is somewhat difficult to get a hold of someone over the telephone.BRANDON N. | First Impressions
stay to course, doing goodWILLIAM O. | First Impressions
The vehicle was really bad to drive, very unstable and hard to control. Old ... it should be retired immediately. I felt unsecure all the time, didn't even take the highways, had to drive on the side roads adding a lot of time to my commute back and forth. It was a bad experience.MARCELO C.
Branch or general manager never responded to any of my communication via, voice mail, text or email. Was disappointed. Had storage there for 2.5 years. Needed a few extra days to get my stuff out. Was never late on payments in fact was early most the time.MARY D. | Overall Experience
Customer did not leave a comment.Tracy L W. | Online Move In
Customer did not leave a comment.janice c. | Overall Experience
Customer did not leave a comment.JEFFERY UITTO S. | Overall Experience
Customer did not leave a comment.ERIC S. | Overall Experience
System went down and was frustrating but employee did best he could with bad situation. Seemed to actually care.Matthew B. | First Impressions
Customer did not leave a comment.Joanie N. | Overall Experience
Customer did not leave a comment.Cameron K. | First Impressions
Customer did not leave a comment.FRANK C. | Overall Experience
Customer did not leave a comment.MICHAEL D. | First Impressions
Customer did not leave a comment.Robert H. | Overall Experience
Every is very professional and the facility is always super clean. I will use this Uhaul facility again if the need arises. When i closed out my account the guy that helped me was so nice. I am sorry that I did not get his name.Nina J. | Overall Experience
All personnel friendly and extremely helpful.FRED B. | First Impressions
Customer did not leave a comment.Robert H. | First Impressions
Customer did not leave a comment.Anissa N. | Overall Experience
Thos location has very accommodating and helpful staff. Follow through was excellent.Theresa S. | Overall Experience
The staff is always helpful, love this placeSABRINA S. | Overall Experience
Team is always helpful, love this placeSABRINA S. | Overall Experience
Fantastic and expeditious service!TERESA G. | First Impressions
Customer did not leave a comment.SABRINA S. | First Impressions
Love it!Juliana S. | First Impressions
Customer did not leave a comment.Angela M. | Overall Experience
The staff was absolutely helpful. I asked for assistance loading my motorcycle out of the back of my truck.. the person behind the counter said Give Me 2 minutes I will come out and give you a hand. You cannot ask for better customer service than that.SQUIRE F. | Overall Experience
Manager was not helpful at all, I only found one employee who was willing to assist me. My storage had a lot of bug in there. Thank Goodness I took my stuff out of that facility’.Samanta H. | Overall Experience
Customer did not leave a comment.Lorenzo w. | First Impressions
Customer did not leave a comment.Eric v. | Overall Experience
You have a GREAT team who helped me out during a bad situation. I appreciate everything you guys did for me.MONICA A. | Overall Experience
As of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10.00 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.Jo M. | First Impressions
Customer did not leave a comment.Melissa P. | Overall Experience
Excellent manager. He was visible, always working, accommodating, and responsive if you had a problem. I don't know his name but he is about 5' 10", slim, slightly built and looks really young (tatoos? -- not sure) He was in the office...he was great.Jennifer E. | Overall Experience
Great location and great teamLarry W. | Overall Experience
The unit I originally rented was determined by management to be unavailable. Since I was out of town, and not able to move the contents, UHaul employees moved the contents. Unfortunately, the contents were moved to a second story building with no elevator. At the time I was 79 and preparing for hip surgery. I was not advised that this would be the new location. Further, when I returned, the lock had been changed and I was unable to get into my unit. Eventually, the key was found. In addition, the building has no interior signage indicating the location of the second floor units and there is not access from upstairs hallways to other hallways on the second story. Really a sad situation. While the front desk employees were sympathetic, no one offered any help or any apology for what was a major screw up.patricia s. | Overall Experience
Fine facilitymansoor y. | Overall Experience
Everything was so smooth and easy. Thank you. We will see you soon.Larry W. | First Impressions
Customer did not leave a comment.DIANE W. | Overall Experience
Customer did not leave a comment.Tim R. | First Impressions
Customer did not leave a comment.Susan S. | First Impressions
Customer did not leave a comment.SABRINA S. | Overall Experience
Very pleased with the location - very handy. Space suited my needs, price quite satisfactory and the hours of accessibility very convenient.WILLIAM H. | First Impressions
The man was very polit6and friendly during this time with the covid19 and willing to do whatever he could putting his health at jeopardyAlphonso D. | First Impressions
I rented a 10x8 unit-told the rep on the phone that I was moving my 91 yr old dad out of asst living and what we would be moving- only to find out AFTER we got your moving truck there that the unit had 28” door & the sofa would not go through! This morning I’m looking desperately for another storage space!! This after an exhausting day of getting e everything moved out ! The office staff however was great=Pat D. | First Impressions
Customer did not leave a comment.Ishaan S. | First Impressions
I could be mistaken but I believe the GM name was Jordan. He was very helpful, happy and super funny! On 3/6/20 him and the other employee made my moving day bearable and a thousand times better. Also a customer came in about the brakes on the truck, claiming your company was trying to give her a truck with brakes not working. She was OVER THE TOP rude and Jordan still smiled at her and never once became unprofessional with her. I normally don’t leave comments but as an Area Manager in the restaurant industry, I know praise should be recognized when excellence service is given.Edith M. | First Impressions
I came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not rRITA A. | Overall Experience
Friendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.david t. | First Impressions
Quick service, took little time to register for the truck and wait time to have it brought to front was minimal.gordon h. | Overall Experience
Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!norma m. | First Impressions
it 's clean and the sales person was very helpfulLinda B. | First Impressions
impressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.MiKe P. | Overall Experience
The facility was great and served my needs, however, I did find it to be very overpriced.Bobbye G. | Overall Experience
GreatJuan J. | Overall Experience
I am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.Traci M. | First Impressions
Awesome service!Leslie R. | Overall Experience
Everyone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sureElsie G. | Overall Experience
Friendly staff and clean facility.Leslie R. | First Impressions
We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.Pamela R. | First Impressions
I believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Thank you!Rhonda A. | Overall Experience
Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was greatElsie G. | First Impressions
Thanks for your servicesMIguel L. | Overall Experience
Awesome staff!Anne T. | First Impressions
When I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠linda s. | First Impressions
Excellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10Michael L. | First Impressions
I would use them again!TRISH D. | Overall Experience
Very good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!JACKIE C. | Overall Experience
Helpful and professional staff and a painless process. Will definitely use again!Shawn C. | Overall Experience
Great experience moving from Florida to Texas.Laura G. | Overall Experience
TGrant H. | Overall Experience
At this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.Stu D. | Overall Experience
The delivery Lady (Nita) was exceptionally kind and accommodating. KathyKathy B. | Overall Experience
Everyone was helpful & polite. I will use Uhaul again & refer a friend.Veronica T. | First Impressions
You lost my pods in your warehouse and I had to reschedule movers and deliveryJohnathon L. | Overall Experience
GreatRoslyn E. | Overall Experience
If you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!Guillermo D. | Overall Experience
We had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.karen b. | Overall Experience
goodJesu Ruban A. | Overall Experience
I am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)Suvit S. | Overall Experience
Very pleased with this facility.Russell S. | Overall Experience
We were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finishPamela Hamilton R. | Overall Experience
I got the delivery before the scheduled date, I got the uhaul support. It was a good experience.anirban c. | Overall Experience
If I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.Jeff A. | Overall Experience
You helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Thank you!Karen H. | Overall Experience
Very helpful and friendly!Patricia O. | Reservation
The counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.Stu D. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!