Customer did not leave a comment.Michael C.
Customer Reviews for U-Haul Moving & Storage of Pueblo
Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't rent trucks with check engine lights on. People who are moving have enough to worry about without worrying if the moving truck will make it to their destination.Joseph S.
Customer did not leave a comment.Rene S.
Had trouble checking in online. Josh kept insisting that it be done like that. The sight wasn't allowing it so he got frustrated and waved his arm saying she (the person at the counter) would have to help us. She walked around the truck with us to put stickers on the truck. The back was never opened for inspection. Upon return, Josh inspected the truck and said we would be charged for use of the dolly and blankets/pads. We let him know that we didn't use them (we have our own dolly and we just moved boxes - no pads required). He insisted we used them. Again, we said no. He then pointed to a tie that was on the floor (how was that there with us having filled the truck and dragging boxes?) and then he opened the bag and started throwing the blankets out on the truck floor. He started to get huffy and said he was going to charge us. We once again let him know we didn't use those and mentioned how the back wasn't opened when we first got the vehicle. We also mentioned that we noticed the cleaning cart next to the vehicle once it was brought up to us. Was it possible that it hadn't been ready when we got there? We didn't appreciate anger and unprofessionalism. We use this place often (truck rental and supplies) and we think that a more thorough walk thru with a person (not on an app) would avoid these issues.Darryl S.
Wasn’t happy with the online storage check in. Wasn’t able to use it so had to buy the lock. Wasn’t expensive, just the fact that I couldn’t get the site to work for me.jeff g. | First Impressions
Customer did not leave a comment.Eve S.
I was charged $10 out of nowhere... even after receiving confirmation on my total, as well as getting a receipt in my email... WHY WAS I CHARGED MORE FOR NO EXPLANATION OR REASON?Dustin R.
Customer did not leave a comment.Jonnie D.
Excellent attention and very professional.Mario A.
Customer did not leave a comment.Kyle O.
Jay was exceptionally helpful as well as upbeat and friendly. Would love to have them as our customer service agent everytime we use UHaul!Sarah H.
Customer did not leave a comment.Brenda C.
Customer did not leave a comment.christine W.
Nika was awesome! GPS to find the place is misleading.Paul P.
Customer did not leave a comment.Bob W.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Tom H.
Customer did not leave a comment.Nathan H.
Customer did not leave a comment.Ricardo G.
Customer did not leave a comment.Irving J.
Staff was very helpful!Laura C.
The truck was clean, full of gas and ready to go! Easy in, easy out! (NIKA WAS FANTASTIC!💕)Jamie L.
Customer did not leave a comment.Kevin B.
Don't have hidden feesLosSuenos L.
Very high price for the amount of room. Poor management in the way he talks to customers. Poor customer service in the way of always being routed to the call center. Hard to access unit with narrow walk ways and tight corners. Dumpsters are very far from units and full in every case I tried to use them, on more than one occasion they were locked as well so I had no access. Also my move out date was 8/25 not 9/6 but the bill for another month was not unexpected based on the rest of the experience. More money or worse condition are well worth not using this facility. Also attempted to contacted the gms supervisor several days ago and have heard nothing backTravis M. | Overall Experience
The truck was filthy. The windshield was covered in either bird feces or bug guts. There was a cigarette stain on the driver side ceiling area. There was some kind of goop on the back wall in the cabin. Something was going on with the tire pressure sensor that it consistently kept blinking at me that I need to service the tires.Darrin G.
Customer did not leave a comment.Vytautas V.
Eliminate the wait time at front deskGilbert P.
Customer did not leave a comment.Dedri R.
Customer did not leave a comment.Daniel L.
This location has better hours than many other locations in the area and they were very busy.MARY L.
Customer did not leave a comment.JERRY I.
Customer did not leave a comment.Dan P.
This is probably on me, I'm guessing I missed this when I set up the reservation online but when doing the initial set up I deliberately checked the non digital check in ... I selected the in-store check in. I didn't want to set up an account for a once every 10 years need ... I was surprised when the staff member said I needed to do all that anyway. My plan was to hand them my drivers license and credit card, do a walk around and leave with the truck ... much to my surprise I ended up losing 25 minutes goofing around with all that. It wasn't all that bad but and I understand it's a changing world, I just didn't care for the lost time at the beginning of my day.Larry G.
Customer did not leave a comment.David P.
Customer did not leave a comment.Melanie S.
Very friendly, quick drop-off.Bill H.
Customer did not leave a comment.Anna S.
Customer did not leave a comment.Johnny S.
Everything was easy and staff is friendly and helpful. No comments on improvements.David S.
Customer did not leave a comment.Dustin R.
Customer did not leave a comment.Dalton H.
Customer did not leave a comment.Amber R.
Need alot more time for rentals of trucks.Gary H.
More through cleaning job and don't send customer with extended rental truck that has oil change lights on.TRACY C.
Truck was dirty and rammed into the truck behind it when we picked it up, rear bumpers touching. Couldn't inspect the rear or sides due to the proximity to other trucks. The truck itself was absolutely gutless and shifted terrible. Sounded like it had never had a tune up. It got the job done though. I was not a fan of the online pick up process and there's no way to extend online and we were told to bring it back (at almost $1 per mile) if we wanted to keep it longer. Kind of ridiculous. Again it got the job done but thats about all. The employees were all nice and the location was convenient. I just think we got a crap truck and your online process could use some tweaking.Brandon M.
Make fat man less snarky to paying customers. Make sure all equipment that was reserved and paid for is at the location that it is to be picked up. If not have one of your employees go get it. For over $3,000 a customer should be better taken care of and at least be appreciated.Jan B.
Customer did not leave a comment.John G.
Customer did not leave a comment.John D.
Everyone at the Caruth location were patient and professionalGENEVIEV D.
Received an old truck with no AC. Called roadside, but nothing could be done, not even the customer action file was created as it should have been. Then it took uhaul a week to address the issue and follow up. $900 rental truck, 10 hour drive in over 100 degree Temps, here's $147 for the trouble; poor form uhaul and very poorly handledRhonda G.
Customer did not leave a comment.Veronica M.
Customer did not leave a comment.Sara W.
It is hard to see the facility barcode on a cell phone due to the bright sunlight for the way the building facesLayne S.
Customer did not leave a comment.Joseph M.
Just the check in if u DNT return equipment till after hours, and having to go online to check in other then that everything was goodDave P.
Customer did not leave a comment.Sheila N. | Overall Experience
I've moved with them 2 times in the last 2 months and they are always awesome ! George is awesome, he helped me both times ! Dominic's moving company was awesome as well. Very productive and fast ! Super nice and friendly !PEYTON V.
Pictures did match current state of equipment. 2 tires on auto transport were bald and blew out during my drive.Jennifer L.
Customer did not leave a comment.monica B. | First Impressions
Why is the checkout process so slow!? It's probably 10x slower than a rental car - you know me, you've called my security numbers before, i've never had any issues with a vehicle i've returned. I genuinely don't understand why i can't wave my drivers license and leave like a car rental place.Graham S.
I'm not sure the lady should really be so proud that they charge per mile as soon as you leave the lot.Jennifer K.
Always enjoy working with Josh Crystal and why I reserved my 10' truck and Storage vacating in the morning hours. Thanks.Tom P. | Overall Experience
Awesome serviceRafael V.
Nothing. All good...Robert E.
Customer did not leave a comment.Christy W.
Customer service was excellent I commend the staff that were working at this location please relay the messageZachariah T.
Customer did not leave a comment.JOZETTE R.
Inform customers how the side mirrors adjust.frank M.
Everyone was super helpful and polite and our truck worked just fine. Easy in, easy out. Thanks!Elise K.
The only reason I chose 5 stars was because the employees that work at the location I used. Very professional, kind and did a great job!Kory M.
Customer did not leave a comment.Royce A.
We were unable to check in on our phone at our scheduled pick up time. We couldn't get help because they didn't open for another 3 hours. Once we were sent another link to finish our checkout and get the keys, the gas tank was empty when it showed it should be on half. The worker looked and the tank had been drilled and drained. We had to wait for him to give us access to another truck.Allen S.
The girl that installed the hitch was excellent and stayed with the installation issue until closing. She had a "don't give up" attitude which I deeply appreciate. She knew what she was doing installing the hitch. Ronronald M.
Possible more employees is needed.EDUARDO C.
Customer did not leave a comment.Tyrell F.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Steve D.
Customer did not leave a comment.Edward D.
Customer did not leave a comment.Jessica G.
Customer did not leave a comment.TRACY C.
Customer did not leave a comment.Cynthia C.
Customer did not leave a comment.Gennifer N.
Windshield wipers were corroded and falling apartSTEPHANIE K.
Customer did not leave a comment.Richard M.
The man with a pony tail and facial hair was so rudegaillyn R.
This was the best moving experience I have hadCecil K.
Customer did not leave a comment.SERGE M.
Customer did not leave a comment.Stanley G.
Customer did not leave a comment.Inez S.
Customer did not leave a comment.Derek B.
Very friendly helpful staff. However your website is miserable.George S.
Customer did not leave a comment.Nelson B.
Customer did not leave a comment.William E.
Customer did not leave a comment.Cierra D.
Nothing. Service was great.William K.
Customer did not leave a comment.Mike A.
Customer did not leave a comment.Misty M.
Customer did not leave a comment.Dennis H.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Venda B.
Pleasant and enjoyable expert. Always professional and helpful.ROSARIO A.
Excellent would not change anythingbruce R.
Lower the prices. Out of control.Louis E.
Both moving items into the storage and and checking out, the staff was friendly and helpful. Excellent customer service!Joel S. | Overall Experience
Placing the reservation online was convenient and easy. (So I thought until I discovered an unauthorized charge) After completing the online reservation and getting my confirmation; I then went to the Uhaul Store the following day where the storage unit was located to checkin for my unit. The new female employee was pleasant but did not know everything she needed to know to complete the transaction in the proper way. The following morning, I decided to check my credit card and noticed I was charged $10.71 that I did not authorize. I immediately called the Uhaul phone number on the receipt. A male answered and I explained why I was calling, he then transfered me to a corporate customer service area and I was placed on hold for approx. 15 mins. I had to explain again why I was calling to the customer service person who answered. He then said the charge was for a lock. The lock should have been free with move-in Promotion. He said he couldnt help with the disputed charge. He said he would have to transfer me to the dispute dept. He then placed me on hold again for another approx. 20 mins. A female named Amanda answered the call, I had to explain again the reason for my call. She was very pleasant and tried to help but said she did all she could do on her part and would have to have management call me. I received a call from Josh, the Manager at the Pueblo, CO Store. I had to explain the issue again. (Now a 4th time) We talked then he began to argue about the way the rental procedure was handled incorrectly verses who should have did what on their end and my end. After insisting him to remove the charge, Josh then refunded the lock charge. I asked and received a email confirmation on the lock charge refund transaction and told him I would be seeing him shortly. I then drove to the storage store, asked for him and waited until he came to the counter. I told him that I did not feel the situation was handled correctly and I did not want to do business with people that made unauthorized charges to my account. I wished to cancel the agreement. I had not moved in yet. I gave him the unopened lock. I requested a receipt copy of the credit card refund on storage cancelation. He instructed the female at the counter to process. I then left and rented another unit from a competitor who was further away. It was done online and completed within 15 mins, no hassles or unauthorized charges made from new location. I will not use or recommend Uhaul in the future.Tina S. | Overall Experience
Never had problems with U-haul. Always was able to get anything I needed from my unit. Just could do with the rising costs of keeping my unit going.Ricky L. | Overall Experience
Customer did not leave a comment.MICHAEL D. | Overall Experience
Everything was wonderful except the access to the storage after hours there was no access after store hours.Michael C. | First Impressions
Completely screwed up the account.Daniel P. | Overall Experience
Customer did not leave a comment.Savannah S. | Overall Experience
Customer did not leave a comment.LINDSAY C. | Overall Experience
Most of my issues with the service had to do with billing. Constant price increases with minimal notice. I feel that 4 increases in 3 years was a bit much. That is why I moved my items out as soon as I closed on a house closer to me. I am using a local secured facility for half the price.Ryan B. | Overall Experience
Thank you so much for allowing me to use your services and I will definitely recommend your establishment to others that I know and meet. And again thank you and your entire staff.MERVINE M. | Overall Experience
Customer did not leave a comment.Terry E. | First Impressions
Customer did not leave a comment.Deedra R. | First Impressions
Customer did not leave a comment.Katherine M. | Online Move In
Always enjoyed utilizing and trusted the company.Vida E. | First Impressions
Not sure if i just missed the description or not but the unit was not as tall as i was expecting. We also had to unload all of our stuff farther away from the unit than expected.Steven N. | Online Move In
Customer did not leave a comment.KITHWA M. | First Impressions
Customer did not leave a comment.Nika E. | First Impressions
Thanks uhual! Quick and painless!Vincent H. | Online Move In
I was treated like a second class citizen. The staff except one acted like it was a chore to take their time with me. And some of the staff would tell me something and then do the opposite and tell me to bad. Won't give 5 stars to that franchise.Sharon A. | Overall Experience
I need to change the address and the name on the account they have it messed up and it needs to get fixed thank you please call me at 719-778-4594 so we can get the account straight thank youLeann M. | First Impressions
Customer did not leave a comment.Savannah S. | Online Move In
No lights in storage units would have been helpful..but other than that everything was goodRobert W. | Overall Experience
Customer did not leave a comment.DAN W. | First Impressions
Customer did not leave a comment.Tristan J. | First Impressions
Customer did not leave a comment.ROSS P. | First Impressions
Customer did not leave a comment.Jodi S. | First Impressions
The staff at the Carruth Court address in Pueblo, CO are fabulous. George stood out as they helped above and beyond when we were removing our items from storage. It was very hot, our moving helpers canceled, leaving my 13 year old and I to load in the desert heat and sun. George recognized our plight, and stepped in to help. I was suffering from heat stroke so George gave us a place to rest and plenty of cool water to reduce our symptoms. Everyone employed at this facility is great, however that day, George took the time to help us get finished with our move out.Venessa G. | Overall Experience
Customer did not leave a comment.Linzey D. | First Impressions
They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!Mycca P. | Online Move In
Customer did not leave a comment.Hannah K. | First Impressions
Customer did not leave a comment.LINDSAY C. | First Impressions
Customer did not leave a comment.Hunter H. | Overall Experience
Customer did not leave a comment.Louis G. | Overall Experience
Customer did not leave a comment.RIch M. | Overall Experience
Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!Raquel R. | Overall Experience
Customer did not leave a comment.Jacqueline D. | Online Move In
Jonathan and George provided excellent customer service. They were very helpful and kind.Zaira G. | Overall Experience
You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.Tammy B. | Overall Experience
Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.WILLIAM R. | Overall Experience
The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.MARK A. | Overall Experience
Very helpful. Friendly.Tammy B. | First Impressions
Great service team! Dealing with equipment return and storage needs was a breeze.Edgar P. | First Impressions
The entire team made my stressful move day, much less stressful because of their great care!Edgar P. | Overall Experience
Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!judy S. | Overall Experience
Customer did not leave a comment.Joslyn M. | Overall Experience
Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.judy S. | First Impressions
Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise greatmary s. | Overall Experience
The gentleman who checked us in was extremely helpful.Karen N. | First Impressions
Customer did not leave a comment.Stephen D. | Overall Experience
I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED MEkara c. | Online Move In
Very clean and good customer serviceConstance G. | Overall Experience
Very helpful and friendly group working there , very cleanJuanita J. | Overall Experience
Staff very helpful & courteousLilliann D. | Overall Experience
Customer did not leave a comment.Duwayne H. | First Impressions
Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.Charles B. | Overall Experience
The units were easily accessible and the staff was greatGregory W. | Overall Experience
AKEVIN V. | Overall Experience
They were great . I now rented a storage unit.Margeret R. | First Impressions
only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things fasterRachel R. | Overall Experience
My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal itemsRegena J. | First Impressions
The hours for the facility are not convenient! when your renting a unit. And the price for an 8 °× 10 is pricey. The staff was fantastic Ron gets 10 thumbs up, great guy. And outside guy was great .Regena J. | Overall Experience
Always helpful and kind staff - much appreciated!tisha c. | Overall Experience
Really appreciated the staff making a storage space available to me on short notice!Laura G. | Overall Experience
Only issue I had was the access card for after office hours use, but that wasn’t a big issue to me at all. I had a great experience for the 3 years I rented there.MICHEAL P. | Overall Experience
Had storage for many years and never had any problems. Thank youCAROL G. | Overall Experience
Great people! Left a jacket there by accident and they called me a week later and found it in one of their trucks. Really appreciated that. Payment was easy and the facility is nice!shantelle b. | Overall Experience
Associates at U-Haul Pueblo were very helpful and responsive.David W. | First Impressions
had the unit for just 4 days I could have picked up a roof bag to transport the few items for less realized this just after leaving facility at the Walmart across the street ask for refund 80$ 4 daysJames r. | Overall Experience
Very friendly, efficient, and helpful.Renae W. | First Impressions
Even though I had a slight inconvenience with my movers, the staff at Pueblo Uhaul stepped up helped solve all of the problems. Josh and Donna were the perfect balance of personable and professional.ALVA B. | Overall Experience
N/Aliz m. | Overall Experience
Staff was super and did an excellent job. 5+ stars to the entire staff.Michael E. | Overall Experience
Good experienceDale S. | Overall Experience
I like these guys. always helpful.ADAM S. | Overall Experience
If could give a negative ( -5 ) that's what I would give U-Haul.Jacqueline S. | Overall Experience
Our store rep was completely awesome. Very nice .Alfonso R. | Reservation
Everything Went goodDale S. | Reservation
Very friendly, knowledgeable and accommodating.Marie H. | Reservation
The service was great. Personnel very friendly and eficiente. And I got the best deal ever.Fernando Z. | Overall Experience
ExcellentMiriam M. | Reservation
I have mixed feelings about my help with UHaul. Almost a week after the UBox had been returned to Uhaul I still got yet another call asking if the UBox had been cleared out ... seriously?!kelly m. | Overall Experience
Very helpful, expediently and convenientFernando Z. | Reservation
Thank yoularry c. | Overall Experience
The employees were always very polite and helpful, any time that I visited my storage unit. I was constantly impressed, as they were always, very busy. They do excellent work keeping up with the rush.Adam l. | Overall Experience
U-box did not arrive on time as scheduled, but refund was applied for the number of days late as promised. Location is very busy at times resulting in long wait times.PAUL M. | Overall Experience
Trying to charge me for a months rent when they stated I had a free month at the beginning but apparently it wasn't true. Have contacted a lawyer over the matter. Staff wasn't helpfulJoshua W. | Overall Experience
Storage facility is great. Only problem is the UHaul system is always down when you go to pay your bill most every month... in person or online... very inconvenient but not this facility’s fault.Richard H. | Overall Experience
The storage facility has a keypad for after hours that is nonfunctional so you can't have access after business hours, which is inconvenient if you work late. Otherwise an above average experienceRyan D. | Overall Experience