Customer did not leave a comment.Ted S.
Customer Reviews for U-Haul Moving & Storage of Pueblo
Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The men who helped us were awesome. They were funny and helpful.Christina C.
Customer did not leave a comment.Michael F.
Unfriendly staff Forgot to put the hand truck in the trailer, so when I got home, a full hour away, we had no hand truck. I called and was put on hold for 15 minutes, then the call was transferred and I waited another 15 minutes to be told there was nothing they could do to help. Not at all happy. Crap service.collin P.
Customer did not leave a comment.DAVID A.
Ronald &Jonathan were GREATCarol R.
Customer did not leave a comment.Debbie J.
My over-all experience, satisfaction with the quality of the equipment and the customer service was definitely 4 stars! Thanks again to the young female that helped me.Gabriel L.
I would have preferred to use a one way vehicle, had to use a local which cost me more because of mileage and fuel.Barney A.
Customer did not leave a comment.Laurel H.
Customer did not leave a comment.CARLYLE R.
Customer did not leave a comment.Mark G.
Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!Raquel R. | Overall Experience
Donna was great would not change a thing.Paul C.
Customer did not leave a comment.anthony M.
Customer did not leave a comment.Juslena T.
The van was not at the location that I reserved it at. I had to go to a location 20 miles out of my way. when I got there the manager had canceled my reservation. This put me 90 minutes behind an cost me an extra 20 mikes in the rental expense. He eventually got me a van but it made me very last and caused a great deal of frustration..Charles V.
I have no smart phone. This made it complicatedDon W.
Customer did not leave a comment.Charles H.
The staff person was very helpful, knowledgeable friendly and professional. However, U-Haul's online program is pretty worthless and your phone system is outdated and lousey.Jorge A.
Customer did not leave a comment.Steven L.
friendly staff did everything by book well appreciatedDax W.
Very good customer service, friendly, helpful, definitely recommendMargaret G.
You guys were great and understanding and I appreciate itTeru P.
Customer did not leave a comment.Andrew H.
Customer did not leave a comment.David S.
Customer did not leave a comment.Carma G.
After many failed attempts, i was unable to contact this location over the phone. I was able to make a reservation online, but once at the location it took almost an hour to finally get the trailer hooked up. The staff was nice and courteous, but for this being a main Uhaul store, i expected a smoother and quicker process.John C.
Customer did not leave a comment.Leeandro E.
Everyone from the person I talked to on the phone n the receptionist â€˜Donna) at Uhaul n the person â€˜John' who helped us out with the truck. And the gentleman'George' when we dropped off truck. I had never done this before, so a bit nervous, but your people made it sooooo easy. All extremely helpful n pleasant. I would recommend this company to anyone n everyone. Thank you Uhaul!!!!!!! Respectfully Veronica ElmoreVeronica E.
The guys who took care of my rental were awesome!!Arthur M.
Customer did not leave a comment.Marcelina T.
No improvements needed. The personnel went above and beyond in their service.Carol S.
Customer did not leave a comment.Jacqueline D. | Online Move In
When a customer comes in and tells them that their vehicle broke down going to drop off point. Tells them that just got vehicle going around 3 pm and needed to drop there cause of vehicle not running correct so they changed me 14 dollars for wrongful drop off .Julie C.
Everything was great.James S.
Very understanding And made it right.....Robin B.
Very knowledgeable, as well as courteous and professional. I would definitely recommend their services.Danny C.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Andrew C.
We were taken care of quickly and it was easy to rent a trailer. excellent staffAlexander P.
Customer did not leave a comment.Ronald S.
All was great, thank youTony A.
Quick / efficient dropoff.Michael M.
Customer did not leave a comment.Mike L.
The first time I made an appointment online it was canceled and I never found out why. It took more time but we finally got it working. The truck I was trying to get was not available due to a breakdown of communications somehow. When we did get a larger truck for the same price, we did get our items moved and everything worked out in the end. Thank you.Carol N.
Customer did not leave a comment.DENNIS L.
First-I reserved a 26' truck and the evening prior to me picking it up the location changed my reservation. They selected a 20' truck which made it so I had to make several trips. Also the reservation guarantee is a joke. My original reservation was not fulfilled and I asked about the guarantee and it was dismissed without much conversation. No explanation was given as to why my issue did not apply. My entire bill should have been at least $50 cheaper. Second-the electronic check in process is ridiculous. The customer is the one doing all the work while the employees sit on their butts . If it were after hours it would be different . To show up at 10am and have the location require electronic check in and a selfie to verify that I am me is overboard. I have an idea...look at me and then look at my DL. If I have to do all the check in work and sign out the truck I should get a discount if it is during normal hours. Every customer that was at the location during the time I was there was complaining about the process. If I had known, at the time I made my reservation, that it was going to be like that when I showed up I would have gone with penske. By the time I showed up it was too late. Third- to put a dolly and bag of blankets in the back of a truck when I did not ask for them is ignorant as well. What if you gave me a smaller truck and I need all the room I can get so I have to pull the dolly off to make use of the space....then I'll get charged for it even though when I made my reservation I said I didn't want a dolly. I should be refunded that money as well. Overall I would not recommend uhaul at all. This was the worst rental experience I have ever had. I will look elsewhere in the future and will recommend to others that they do the same.Zachary C.
Customer did not leave a comment.Rhonda V.
It was an excellent treatment and a very good attention as if we were family, they are very good professional for me they have 5 starsCarlos C.
The truck I ordered was overbooked when I went to pick it up. However I was upgraded to a bigger truck and was able to get my move done in one trip.Adrienne B.
Customer did not leave a comment.Eric W.
I see no improvement everyone was really professional. It would be nice to speak to a person on the phone at the location . I had to change my pickup time and had to leave work to do so. Very inconvenient Other than that 5 âï¸.Alan J.
The storage facility is falsely advertised as available 24/7 when in actuality, the hours of operation are only business hours. Quite inconvenient for working people.Teresa B.
Customer did not leave a comment.ALI M.
Don't change a thingPAUL G.
Not employees fault I blame you haul for not enough counter help with a line of 9 people that started to grow more and more plus it took a long time to get equipment. Then all the hoops to get a tow dolly. I had to wake up my wife after a 12 hour shift at the hospital for emergency contact plus all the pictures of me to rent equipment. Never again will I rent from youhaul I had a 9 am appointment just to have 30 min of my time waistedRoger B.
The equipment was poorly maintained. The key would not easily turn in the ignition and required quite a bit of jiggling to get it to engage. It was like an old car I had as a teenager. The clip that held the visor up was also broken. I've rented many uhauls over the last 20 years and this is by far the worst one I ever had. Additionally being forced to use mobile checkin was ridiculous. I selected desk checkin and was told when I arrived that I was â€œmovedâ€ to mobile check in. Meanwhile the employees were just standing at the desk appearing to do nothing. They also acted irritated that I had come into the store. During mobile checkin the truck was not where the photo showed and I had to go inside the store to ask where the truck was. Then after mobile check in then I had to again go inside the store to get the keys to the truck. The entire process was stupid. It took twice as long to checkin. In the future I will request to use other locations that are actually customer oriented.Love S.
Customer did not leave a comment.Pam M.
Don't allow smoking in the vehicleChristopher W.
When renting a trailer from uhaul it should be ready to hook up to your vehicle. I shouldn't have to buy an adapter for the lights to work,the adapter should come with the rental.Lance S.
Customer did not leave a comment.Barry D.
Customer did not leave a comment.Scott T.
Customer service could have definitely been improved! I was there three times and the second experience was worse than the first one! Definitely going to attempt to find a different company for my moving needs next time!MONICA P.
Customer did not leave a comment.GREGORY R.
Customer did not leave a comment.micheal E.
Customer did not leave a comment.Harold W.
The Surcharges were not a part of the deal when I made my reservations they went from $54.00 to 74.00 when I brought it back, this should be a part of the reservation process,David L.
Customer did not leave a comment.Micheal M.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.Frank F.
Customer did not leave a comment.Tony W.
Jonathan and George provided excellent customer service. They were very helpful and kind.Zaira G. | Overall Experience
Customer did not leave a comment.CARTER Y.
The Lady we worked with was fast and friendly in and out and on our way thank you!Laura R.
I called Uhaul to reserve a truck, Reservation #: 88398868. My confirmed reservation was for a 10 ft truck. When I get to the location, when it is time for me to pick up a 10 ft truck and use it, it isn't available. They bump me up to a 15 ft truck because obviously, I need a truck and they don't have the one reserved. My issue is that they charged me $29.99 for a 15 ft truck when I reserved a $19.99 10 ft truck. They also were "unable" to comp me the price difference. I didn't have a choice because I needed the truck at the time I picked it up. There are other Uhaul locations. There are other companies such as Budget as well. This feels like extortion. If the truck I wanted wasn't available at the location, then I should have been informed when I was shopping online for a truck reservation, when I was on the phone with a Uhaul agent. I would certainly not recommend this location to another person.Thomas S.
Make sure trailer is clean before pickup, was covered in gravel. Customer service representative did clean while we waited. Repair defects. Bent decking prevented us from moving strap into proper position. One rubber retaining strap wouldn't stay locked in for the fold down fender.Scott F.
You could improve on your customer service skills and your fucking professionalism. This location is a jokeSHAWNAM W.
Wasn't informed what it would cost after taxes when I received the call to confirm they didn't inform me of it either. Then when I arrived it was stressful because I was picking up disabled son in a difficult time short on cash I wasn't happy with that part of it the gentleman that helped was ok the gentleman that hooked it up was kind. The drop off there was no one to help me unload it Catherine AlejandreCatherine A.
Customer did not leave a comment.Rodolfo M.
Local store was grate. Although costmer service with uhaul was a. Joke! I will never use there service againJeremy H.
Customer did not leave a comment.William B.
The only thing that was disappointing was that I booked a 6:00 AM pickup online and when I got to the location the vehicle was not ready. I had to come back an hour later when the location opened. The associate was very helpful and apologized. It would be helpful if the app would not let you choose a pickup time if it is not available.Larry M.
My truck wasn't there in time asked about a credit said only if you didn't receive a truck at all need to add that in big printVANESSA G.
Have 1 more helper. The 1 guy did awesome but he worked his but off getting me going while 2 or 3 other customers were waiting.Hector C.
You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.Tammy B. | Overall Experience
Every associate was extremely helpful. I have zero complaints.DANIEL A.
Wash the inside of the windows as well as the vehicleBarry B.
Customer did not leave a comment.James L.
Customer did not leave a comment.Alexander Z.
The online preregistration was faulty which resulted in needing to process the rental person to person delaying my starting time. The bed of the pickup truck had snow and mud in it that I had to clean before moving my items. That caused another half hour delay in my moving process. Lastly I did not receive my texted receipt until the following day.Timothy S.
Customer did not leave a comment.Armando M.
Make certain employees masks cover their noseduring pandemicTazareth M.
Customer did not leave a comment.William S.
Customer did not leave a comment.Robert K.
Great experience, friendly people at check in and check out made so simply and effortless. Thank you! HinaHinaben S.
Very polite staffWilliam M.
uhall staff are customer friendly and professional . with towing knowage ..katherine S.
Inside of the vehicle was spotless, but the exterior of the pickup was filthyBarry B.
Customer did not leave a comment.Linda R.
Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.WILLIAM R. | Overall Experience
The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.MARK A. | Overall Experience
Very helpful. Friendly.Tammy B. | First Impressions
Great service team! Dealing with equipment return and storage needs was a breeze.Edgar P. | First Impressions
The entire team made my stressful move day, much less stressful because of their great care!Edgar P. | Overall Experience
Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!judy S. | Overall Experience
Customer did not leave a comment.Joslyn M. | Overall Experience
Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.judy S. | First Impressions
Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise greatmary s. | Overall Experience
The gentleman who checked us in was extremely helpful.Karen N. | First Impressions
Customer did not leave a comment.Stephen D. | Overall Experience
I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED MEkara c. | Online Move In
Very clean and good customer serviceConstance G. | Overall Experience
Very helpful and friendly group working there , very cleanJuanita J. | Overall Experience
Staff very helpful & courteousLilliann D. | Overall Experience
Customer did not leave a comment.Duwayne H. | First Impressions
Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.Charles B. | Overall Experience
The units were easily accessible and the staff was greatGregory W. | Overall Experience
AKEVIN V. | Overall Experience
They were great . I now rented a storage unit.Margeret R. | First Impressions
only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things fasterRachel R. | Overall Experience
My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal itemsRegena J. | First Impressions
The hours for the facility are not convenient! when your renting a unit. And the price for an 8 °× 10 is pricey. The staff was fantastic Ron gets 10 thumbs up, great guy. And outside guy was great .Regena J. | Overall Experience
Always helpful and kind staff - much appreciated!tisha c. | Overall Experience
Really appreciated the staff making a storage space available to me on short notice!Laura G. | Overall Experience
Only issue I had was the access card for after office hours use, but that wasn’t a big issue to me at all. I had a great experience for the 3 years I rented there.MICHEAL P. | Overall Experience
Had storage for many years and never had any problems. Thank youCAROL G. | Overall Experience
Great people! Left a jacket there by accident and they called me a week later and found it in one of their trucks. Really appreciated that. Payment was easy and the facility is nice!shantelle b. | Overall Experience
Associates at U-Haul Pueblo were very helpful and responsive.David W. | First Impressions
had the unit for just 4 days I could have picked up a roof bag to transport the few items for less realized this just after leaving facility at the Walmart across the street ask for refund 80$ 4 daysJames r. | Overall Experience
Very friendly, efficient, and helpful.Renae W. | First Impressions
Even though I had a slight inconvenience with my movers, the staff at Pueblo Uhaul stepped up helped solve all of the problems. Josh and Donna were the perfect balance of personable and professional.ALVA B. | Overall Experience
N/Aliz m. | Overall Experience
Staff was super and did an excellent job. 5+ stars to the entire staff.Michael E. | Overall Experience
Good experienceDale S. | Overall Experience
I like these guys. always helpful.ADAM S. | Overall Experience
If could give a negative ( -5 ) that's what I would give U-Haul.Jacqueline S. | Overall Experience
Our store rep was completely awesome. Very nice .Alfonso R. | Reservation
Everything Went goodDale S. | Reservation
Very friendly, knowledgeable and accommodating.Marie H. | Reservation
The service was great. Personnel very friendly and eficiente. And I got the best deal ever.Fernando Z. | Overall Experience
ExcellentMiriam M. | Reservation
I have mixed feelings about my help with UHaul. Almost a week after the UBox had been returned to Uhaul I still got yet another call asking if the UBox had been cleared out ... seriously?!kelly m. | Overall Experience
Very helpful, expediently and convenientFernando Z. | Reservation
Thank yoularry c. | Overall Experience
The employees were always very polite and helpful, any time that I visited my storage unit. I was constantly impressed, as they were always, very busy. They do excellent work keeping up with the rush.Adam l. | Overall Experience
U-box did not arrive on time as scheduled, but refund was applied for the number of days late as promised. Location is very busy at times resulting in long wait times.PAUL M. | Overall Experience
Trying to charge me for a months rent when they stated I had a free month at the beginning but apparently it wasn't true. Have contacted a lawyer over the matter. Staff wasn't helpfulJoshua W. | Overall Experience
Storage facility is great. Only problem is the UHaul system is always down when you go to pay your bill most every month... in person or online... very inconvenient but not this facility’s fault.Richard H. | Overall Experience
The storage facility has a keypad for after hours that is nonfunctional so you can't have access after business hours, which is inconvenient if you work late. Otherwise an above average experienceRyan D. | Overall Experience
Thank you for a great experience :)KARLY I. | Overall Experience
Everything went smoothly and the staff was very helpful!Diana A. | Overall Experience
The store is impossible to get a hold of and the place is always packed resulting in long lines and longer waitsBert W. | Overall Experience
ThanksPat G. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!