A thorough cleaning of the vehicle's cab would improve an already very good effort put forth by this location. The thorough cleaning would involve wiping down the dashboard, instrument panels, cup holders, and seats. Also, removing trash under the seats and cleaning the windows would be well received.
Joseph CCustomer Reviews for U-Haul Moving & Storage of Raynham
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
staff very helpful and accomodating
Christopher LIt was brilliant that U-Haul reached out about one week before the move to ask if we had thought about whether we needed movers to help us. We were so grateful for the reminder and the movers (Tony and Junior) were fantastic!
Karen RGood service. Reasonable price. Equipment was clean and reliable.
David BWe reserved our rental in advance and took the time to complete all required information, including providing a company credit card for payment and designating an authorized driver. Unfortunately, neither of these arrangements appeared to be recognized when we arrived to pick up the vehicle. The company credit card information was not on file, despite having been entered during the reservation process. This raises concerns about where that information went and whether it was stored securely. As a result, one of our employees was required to use a personal credit card to complete the rental. Additionally, the employee who had been designated as the authorized driver was not recognized as such at pickup, even though he appears on the receipt that was later sent to us. He was required to go through additional identity verification before the rental could be completed. The vehicle itself met our needs, but the pickup process did not reflect the information we had provided in advance and created unnecessary delays and frustration. We would appreciate clarification regarding what happened to the payment and driver information submitted with the reservation and how similar issues can be prevented in the future.
Katherine MLady came out after a couple mins. Said may I help you. I said dropping off and she asked for the key. Said final invoice will be emailed to you then walked back outback again. Once again process years was better. Maybe I need to know if I owe more at that moment. To me very unprofessional with the whole process. Mot everyone is capable of doing things online. If I wanted that I wouldn’t have called to set it up. You can’t even reach anyone at stores bumps you to call center. Not to mention they called from another location that morning to say they didn't even have the truck that the call center assured me they had. Very displeased with the whole process.
Garry VGreat service and easy to return
Junior MYour representative was excellent. She explained everything to us in a very friendly manner. Next time needed, we will certainly call on you. Thank you
David GYour manager was excellent..
ANDRE RThe cab reeked of smoke. Otherwise, it was fine. Person who assisted us was excellent.
Christine JCustomer service was great. Easy pick up and drop off.
Colleen dI didnt catch the reps. Name but he was very Profesional and his customer service was amazing. Very polite young man.
Jordan DNo problems at all super check out and checking in - Staff nice friendly -Communication great
Mary JDon’t let people reserve trucks that you do not have in stock
Kevin BHeather was amazing to work with. Everything went really smooth.
Mary FIn terms of the customer service experience, I was satisfied with that. When it comes to the truck itself, it was clean, but it rode rather hard. I tested it out to see if the haul or non haul designations made a difference in smooth-ness. It didn’t do much of anything in either mode. I slightly felt a change with the transmission coming out of “Drive” and moving to “1” and back to Drive. I shared with the store agent that the equipment needed some repair love.
Sean MThe U-haul representative was wonderful got us in and out and on the road promptly-and she was equally proficient on our return!! Thank you!!
stacey HYou guys lies you guys steal for me
Herold JThe attendant was by herself but worked hard despite several customers being present at the same time.
BRIAN MNeed to have better communication and follow through with requests. I had extended my rental by a day and the drop off wasn’t aware of it and requested the truck back early by one day.
STEVEN Astaff was excellent very nice
DENNIS SThe very best
RANDY BGreat service
Chanel ANeed one side new strap
Raheel GMy Customer Representative Kim was knowledgeable about the equipment , very helpful & pleasant customer service & support . Would definitely recommend this location to a friend ⭐️⭐️⭐️⭐️⭐️
Charles CJust mot church st I'm new Bedford o originally order in new Bedford last week gave a broken trailer. They changed out then I go Thursday and they give me same trailer I lost 2 hours because I had to go to rayham and order trailer then I drop it off and no one puts in computer it was returned. Considering I notified hi. It was returned
JOSE MAppreciated the staff who helped me navigate the onboard process.
Shawn DDid not say much. Took the keys and said I was all set.
Annemarie CReserved trailer and had nothing but issues with drop off location. I have rented in the past In north attleboro and had no issues
Robert ENothing. Customer service was great.
Mark FDropoff went smoothly, we returned after hours so I can’t comment on the personnel
Max BEntire transaction went seamlessly. Plenty of truck inventory on hand.
Raymond DGood service
Stanley LNice service, and truck
Elza CThe experience is very nice .so
gesner cLocation was close. Not a lot of help… unhooking was done by myself
Patrick WCharged extra day fee when I didn’t have uhaul for a extra day
Keven BVery Nice appreciates you
Melchior JMy vehicle info was entered incorrectly which negated my requested item. Luckily this mistake was discovered and I was able to rent the item I needed.
paul mThe equipment was clean but definitely could use some maintenance. Driver side front wheel made humming noise and vehicle rattled loudly at idle other than that very good
Shayne HEverything was fast and easy .
nick aExcellent experience The employee that helped us was fantastic, he made for an easy experience.
Joyce GRaynham went out of their way to help us
William HFriendly and helpful
Carrie LService quality above and beyond expectation
Alan MSteve was great! He found a small issue with the equipment I was renting and switched me to another safer unit. Safety first, thank you Steve! Great inventory and service! Use them every time.
Robert GSmall trailer I rented did the job, but the handle to tighten down the tongue was bent up making it difficult to operate. And one of the hold down rings on the inside was missing so I had to secure my load differently than I originally intended. The customer service person pointed out the former when I picked it up, I told him about the latter when I retuned the trailer and he made note of it.
CHARLES AThe staffer on Sunday was FABULOUS
Catherine Lexcellent service all around!
MYRIAM BBoth the facility and vehicle had very strong cigarette odors, like they were smoked in right before pickup. It was very distracting.
CHRISTOPHER DTerrance Whitfield was intoxicated, didn't tell me about the drop off time and damaged my vehicle twice in a row, while trying to convince me to handle the damages "privately" with him so that he didn't lose his job.
PRISCILLA BThe windshield washer DIDNT work and I’m driving on highways loaded with rock sait! One of the windshield wipers didn’t work. All so dumb. So aggravating the whole trip. Told the guy at the desk who was ON HIS phone if course and he said he would look at it. There’s no way he did that.
SHERRY CCape Road location was very helpful, Winthrop Street not so much. Was misled by Anthony G.
JOSEPH AAfter talking to the authority of Kim that works there her boss Tom Sullivan they said that they wouldn't charge me for the few days over the free month that I got cuz I'm renting an $800 truck yet February 15th which I'm canceling they charge me and they put a lock on the storage unit after I told him that he was in the mail because their guy said that I could cut the lock then when Kim trained them in front of me as I stood there an hour and a half over the phone she got flipped with me so I finally got them to take the lock off remove my stuff and I'll go with Penske I would never recommend them she's a bully
PAUL L | Overall ExperienceToni Dorr the manager was so friendly and thoughtful. She has been amazing to deal with
David M | Overall Experienceeverything is good except the units have an opening in the top which could enable someone to climb in, so not as secure as I would like
Daniel R | First ImpressionsThe staff was totally helpful and always courteous! The young lady was truly impressive with her knowledge, expertise and always eager to answer and help me every time I went.
Matthias S | Overall ExperienceEverything was good. I only had a problem with the beam going right through my room.
shane h | Overall ExperienceThe reservation for the truck and trailer was messed up when I arrived, the facility canceled my storage reservation with out notice and forced me to get a smaller unit which not everything would fit and had to keep the truck for a couple days late to find some where to put the rest of my stuff which ended up being the trash very un satisfied but I will say the staff was very friendly and helpful
Shayne H | First ImpressionsRat droppings in my storeage. So disgusting
Gary O | Overall ExperienceSarah is an amazing asset to your team. She was so helpful in our rental of multiple trucks and storage units during our move and made a usually very stressful time not as bad. Please pass along our thanks again to her.
Kristy L | Overall ExperienceThank you and I will choose you again. Blocker.
Derrick A | Overall ExperienceStephen and his staff are phenomenal and provide excellent customer service. The only recommendation for improvement is that thr storage units need lighting inside as its pretty dark and dangerous. I bumped my head a few times moving things out from the the wood planks above being so low if you have a unit on the lower level. Almost got vertigo, but learned quickly to duct your head when moving things to avoid going to ER.
Icandace W | Overall ExperienceManager very surly and didn’t listen that I had a few more items that I was returning to pick up. My card was deactivated so I initially couldn’t get back into my unit. The woman at the desk assisted.
JANET N | Overall ExperienceDid not send the correct ubox with the customer. Had to go back to the location to pick up the correct ubox.
Jillian G | Overall ExperienceVery frustrating! I was overcharged on the first day and tried to resolve it for two months with no response. I called over 20 times. Even contacted owner directly several times. No response!
David M | Overall Experience