Customer Reviews for U-Haul Moving & Storage of Rome

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rome

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

bruce G. on

Rating:

Customer did not leave a comment.

Timothy G. on

Rating:

Engine light was on to not go over 20 miles per hour ABS light was on and I did not even doing remove

Jonathan T. on

Rating:

The rental price was significantly higher than a trailer rental going the other way just a couple weeks before. Also I had to drive an hour to pick it up.

William H. on

Rating:

Customer did not leave a comment.

Wesley E. on

Rating:

Customer did not leave a comment.

MICHELLE K. on

Rating:

Customer did not leave a comment.

Jessica L. on

Rating:

The guy spelled my last name wrong even after I spelled it out for him. (My last name is Libby) The Mileage rates are absolutely absurd. Reading $19.99 in really big print and having plus mileage rates in fine print, plus gas, plus "environmental fee", plus all the other fees, is highway robbery. I drove to Uhaul expecting to pay $20-$40 for a Uhaul for the day, not $70 for a Uhaul for 6 hours. I didn't even finish getting all my stuff. Not to mention the lack of a ramp for the cargo area. I thought all Uhauls had 3 row bench seating and a ramp. I'm overall extremely disappointed in my entire experience.

Grace P. on

Rating:

The associates were very friendly and extremely knowledgeable and helpful

Joshua H. on

Rating:

Customer did not leave a comment.

John D. on

Rating:

The manager was superb, but can’t recall her name!

Wayne S. on

Rating:

Prices are way to high I needed a truck to pick up a hutch and bring it home cost me $42 for a 2 hour rental in the future for a basic pick up truck I will be looking elsewhere.

BRIAN D. on

Rating:

Customer did not leave a comment.

Paula S. on

Rating:

Customer did not leave a comment.

Dale M. on

Rating:

Customer did not leave a comment.

John L. on

Rating:

Very clean and professional

JOSHUA J. on

Rating:

Customer service was great ! She was cheerful and ready to help. The reservation over the phone was quick and painless. I was in and out, when I got there for my reservation, and when I brought the Truck back.

Karl B. on

Rating:

They’re Friendly and they do their job well

Karl F. on

Rating:

Customer did not leave a comment.

Raymond A. on

Rating:

Sam is awesome!

Jean S. on

Rating:

Customer did not leave a comment.

Vinton Wilton C. on

Rating:

Customer did not leave a comment.

Mary L. on

Rating:

Quick and efficient, friendly customer service

Linda A. on

Rating:

Easy process

Wendy K. on

Rating:

The drop off online method wasn’t what I expected. I thought I could simply take a photo and save it to my camera roll and then process the mileage, and be done with it but it wasn’t like that at all. I didn’t realize I had to take the photo while using it. Needless to say I had already put the key in the box once I realized this and now I’m sure I will be charged more because I didn’t follow the instructions. It was late and I was exhausted from moving otherwise I am sure it is a simple process. It’s just really inconvenient for the customer.

Charles K. on

Rating:

not a thing

Jason R. on

Rating:

I returned a car trailer 1 hour late on a sunday night after the business was closed. Was charged for another 24 hours. It's not like anyone was going to be able to rent it whether it was on time or not. A little bit of a break on price would have been nice.

Megan T. on

Rating:

Customer did not leave a comment.

MICHELLE K. on

Rating:

The lady that helped me with the reservation on the phone straight through to the lady that helped me upon return were very helpful. I am not sure if the person on the phone was the same as who checked me in but everything went smoothly and was pleased.

Austin H. on

Rating:

Customer did not leave a comment.

Susan P. on

Rating:

Customer did not leave a comment.

Erica T. on

Rating:

Customer did not leave a comment.

Joe G. on

Rating:

Customer did not leave a comment.

Jonnie N. on

Rating:

Fast friendly service! Keep it up!

William J. on

Rating:

Customer did not leave a comment.

Morgan F. on

Rating:

Customer did not leave a comment.

WiLLIAM M. on

Rating:

Customer did not leave a comment.

Rita M. on

Rating:

Facility was everything we needed. Very clean and nice.

william r. on

Rating:

Great job

jennifer W. on

Rating:

Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere

victory s. on

Rating:

Excellent customer service.

Diana W. on

Rating:

There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.

Ryan D. on

Rating:

Was told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experience

CLELAND M. on

Rating:

na

GARY I. on

Rating:

none

Renee H. on

Rating:

Service was good had no problems .. It made a bad situation easilier

Cathy M. on

Rating:

Thank you for making my move so smoothly.

darryl t. on

Rating:

Stephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.

ROY B. on

Rating:

The staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!

cynthia H. on

Rating:

Great service

Katie W. on

Rating:

Everyone was very helpful while I was using UHaul!

Cynthia D. on

Rating:

Friendly and helpful services. Very clean place.

zipporah m. on

Rating:

I've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.

Chris P. on

Rating:

This Uhaul did not work the dome light, the U-Haul was extremely dirty.

Ervin M. on

Rating:

Satisfied

John B. on

Rating:

This is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform

DAVID F. on

Rating:

Too many price increases.

kimberly F. on

Rating:

Very unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ

joyce h. on

Rating:

the persons at the counter were VERY helpful and on top of things .....Thank you

TERESA D. on

Rating:

Store manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.

juliet R. on

Rating:

All I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.