very professional .
RANDOLPH DCustomer Reviews for U-Haul Moving & Storage of Rome
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was very helpful and polite
CARLENE M | First ImpressionsSteph was great. Super cool chick. Everything went smooth
Nicholas HExcellent customer service, very outgoing and friendly and also explained everything in detail and was happy to help plus answer any questions I had
Alan G | First ImpressionsOutstanding great service
STANLEY RStephanie, the manager, was fantastic! She is so professional and polite. She is the reason we keep coming back to this location
STEPHEN WI have always received excellent care from the Rome establishment.
BARBARA PThe girl who helped me in the Rome NY location is fantastic!!. She took care of everything. Thanks again, Tom
THOMAS CWas treated respectfully, and my concerns were heard and addressed. As for rental location my mother said nothing nice to day be quite
kurt kNothing. All good
JOHN CStephanie is the best!
Benjamin TI found the staff to be very professional, both the woman checking us in and the man who checked us out. The van was fine and was the perfect size for the job we had to do. We've used this location in the distant past but the service is still as good as it used to be. This is an excellent U-Haul shop.
Douglas AStephanie is amazing! She is absolutely the best person working for Uhaul! Thank you again for everything!
RACHEL AGreat service and representatives. Would definitely recommend.
JAMIE GI found it convenient and well price for a one day use
JON HClerks pleasant and easy in renting truck. U-haul truck very clean and easy to drive. Next time I need a truck I will rent from U-Haul! Ty
FRANK PAbsolutely nothing. Amazing service every time. Pleasant experience and service with a smile.
HADLEY JNo complaints
BRITTANI LIt was a pleasure dealing with Stephanie. She is very thorough on explanations of all aspects of the storage units and entering the building. I loved working with her. She is such a pleasant person!
Gloria D | First ImpressionsEmployee was easy to work with made the stressful experience easy and even was funny to lighten our spirits.
Keli L | First ImpressionsNothing, she was great to deal with..Thanks
SCOTT KPut a height of the truck notice that is visible near the mirrors. Instruct driver/renter as to the location of controls, such as headlights. An overhead light in the cab would be helpful for locating controls in the dark. Inform the driver about how to release the emergency brake! The ramp was very hard to release and relock. A pull down step to get in & out of the cab would be very helpful.
V PDriving at night there was some very slight glare thru the windshield from the lights of oncoming traffic because a slight film was built-up on the inside of the windshield. I get the same thing on my car and periodically clean it with newspaper and glass cleaner. The newspaper keeps it from streaking. I get streaks if I use paper towels.
THOMAS JThat truck needs a little bit of everything. Loose steering, hardly any brakes. When I got the truck it was one line below 3/4 of a tank but I didn't go inside and make them change the contract instead I should have because they charged me $8 for fuel I drove 7 miles and I put $5 in before I took it back. I shouldn't have to go in and nitpick an eighth of a tank on the contract before I leave. Also no one walk me to the vehicle no one helped me with my dolly or told me anything about anything just pointed outside and said row t, have a nice day. $5 in gas in a 10 mile a gallon vehicle means I put 12 miles in gas in the vehicle and only used a 7 mi and I ended up being charged for 2 gallons 8 something. The deal is done you got your dough but you won't get it from me again.
JUSTIN EEasy to drop off trailer and office was roomy and open.
STEVEN FLove U-Haul
John A | First ImpressionsStephanie is very professional. NEVER had A bad rental with her!
THOMAS SManager was very knowledgeable and friendly, as was the other employee that I dealt with. Very quick and convenient check-in and drop off. Very organized and well run business, wouldn't hesitate to use them again.
JOSEPH PStorage unit leaked. You can see the path in which water will travel. There is a separation in the floor that is clearly patched but it’s not enough. Would highly recommend putting in better flooring in that unit along with repair to the wall. Staff was amazing at all times but I couldn’t risk my items being damaged.
Brandie G | Overall ExperienceKeep up the good work. Arron had a great attitude, but could use a little more help. It got very busy when I picked up my trailer.
DAVID WWhen I got to this location I showed the person there the broken stabilizer bar and he said that the place I got it from didn’t inspect it very well
NELSON Cthe gas thing should be looked at. i ended up using the truck a little less than i planned and given the location of thing i filled up too soon so i wouldn't run out. the truck did less than 9 miles per gallon over all. if i filled up less than when i started, i would have been charged. but i returned with a decent amount more but no refund? I probably returned with $40 more in gas than it started with. instead of returning on the same amount - which is hard to gauge, you should have it returned on a full tank.
stefan uexcessive play in the steering. You need to constantly move the steering wheel back and forth while driving to keep truck in the lane.
Steven LI picked up trailer at 7am Sat. and dropped off at 9am sun.when they open and got charged for another day. Don't do that
MARK GStaff were cordial and knowledgeable. Thanks
CARLOS CI specifically chose not to include the $15 insurance. When I got there, the person showed me the price and I asked why it was so high. He said it was taxes and fees. When I brought the truck back, the person that inspected it showed me the final price which included the optional insurance. I told him I didn’t purchase it. He said he would put it on hold and investigate it. Hours later I got a receipt including this stupid optional insurance I didn’t purchase.
CHRISTOPHER CStorage was the perfect size at a reasonable rate
walter a | First ImpressionsI wish less charge for mileage. But Stephanie was great. Truck was good.
TAMMY ANothing keep up the good work!
BENJAMIN Athanks stephanie
Peter C | Overall ExperienceThe employees made sure that my turn-in was quick and painless. I would recommend that the signage of where to pull in is more visible from the street.
STEVEN SExcellent service
BERNARD JThe Rome location was absolutely amazing. I will NEVER recommend Don Hull & Sons (a 3rd party location) for uhaul rentals!! I reserved online and after opening 2 hours past my pick up time. I get there and the person in front of me picked up the last Uhaul they had!! So here it is, moving day, the most stressful day already, and I'm 2 hours behind schedule and still do not have a uhaul. So thank god for the Rome location that was able to get me in and out in under 30 minutes. Of course, it was further away (so more milage, almost double the miles) and I was now 3 hours behind schedule, but Rome got me on the road at least and their staff was great.
KAITLIN MFriendly customer service, clean showroom, restroom & equipment. Thorough with pre rental instructions, and final inspections.
DANIEL TSteph and her crew are the best
ERIC Jfriendly and quick!
Andrew RThe woman that runs the place is always on top of her game. Friendly, knowledgeable and most notably cares what the place looks like inside and out. I always choose this location for my car haulers and won't consider any other pickup point.
Eric MGood customer service
David WDidn’t even sent return text messages then charge $60 for one hour
AZAD SBased on my experience I see no need for improvement
RONALD LAlways a great experience.
JASON HEverything was great
Bradley PStart to finish it was a great experience. I had a hitch installed and rented a van. The gentleman who contacted me on the phone for the appointment was very nice and helpful. Stephanie at the counter was absolutely super. Highly recommend this business.
LEE DStephanie and Brandon were welcoming and professional. Thanks!
MARTIN GThe process for renting a U-Haul truck through Greenwich (and dropping it off in Rome NY) was simple and the staff was extremely kind in both locations. I would definitely recommend to anyone.
LAURA AAttendant was super helpful
NICHOLAS JVery helpful and courteous.
MICHAEL BGreat customer service
JAMES CEveryone always gives theirs all n beyond.
VALENTINA RI loved my small truck with the back up mirrors was so easy to open back door also. Just that the passenger mirror was loose and kept moving I let them know so they can fix it.. thanks for having me Ceil Briggs 315 886-8130
CECELIA MOnly needed storage for a short time, but this location is very convenient, clean and I had no issues from the time I started my rental to move out. It’s very easy and convenient to do most things on the app, but associates at this store have also been very helpful with any questions or concerns I had.
Katey P | Overall ExperienceAbove and beyond
Marvin D | First ImpressionsThe lighting. Would have been better if it stayed on while I was there. Along with brooms accessible with out having to go into the office.
ERIKA F | Overall ExperienceNeed to secure outside trash (aka dumpsters), seems as though pickers/homeless go through materials left in dumpsters (dumpsters are labled for customer convenience) Someone "could be" throwing away papers with PRIVATE information on it. But I understand these dumpsters are for customer conveniece and the "risk" falls to the customer vs UHaul. All-in-All EXTREMETLY PLEASED with this facility in Rome NY Lou Taverna 239-222-3032
Lou T | Overall ExperienceNO complaints. Thank goodness for U-Haul!
Mary C | First ImpressionsStaff was extremely personable, helpful and otherwise very nice to interact with. I liked them all so far.
Raven B | First ImpressionsStephanie is always friendly and very helpful. Rented a storage unit twice and both times very good experience.
jean q | Overall ExperienceStephanie is a very pleasant and personable person. Always very helpful.
jean q | First ImpressionsVery secure
Anna M | Overall ExperienceGM is amazing also Amber is very helpful and knowledgeable.
quailee h | First ImpressionsI’m writing this in order to bring it to the attention of upper management as the cleanliness of the storage unit was not only extremely unacceptable, but also a health risk. I’m extremely disappointed and upset upon entering my unit and discovering trash, multiple cigarettes scattered around the unit, as well as having it smell absolutely horrendous. As a combat veteran who served his country, I expected U-Haul to serve me with cleanliness, dignity, and respect. Obviously I wasn’t met with that and will further take my business elsewhere. Thanks for nothing.
benjamin m | Overall ExperienceStaff was really friendly and helpful .
DAIOMY H | Overall ExperienceThanks to Stephanie. Who remembered me when I needed storage ASAP. I was so STRESS out... made decision making easier. Thanks to the team..... whose steady and customer service is more than capable while I used them. Clean and warm.
Cheryl R | Overall ExperienceI wish you could get the van or truck like you can the other truck's it's hard for some to get in and out
Wendy G | First ImpressionsThe service that was provided was excellent!
Brenda M | Overall ExperienceStaff was extremely helpful and courteous. Would use again if ever needed. Facility was very clean
William M | Overall ExperienceThank you very much for your friendliness and convenience
Linda P | Overall ExperienceTo little and not high enough u need 10 x 10
Roshan H | Overall ExperienceThanks millions stef
Peter C | First ImpressionsGeneral Manager Stephanie runs a tight ship over there! Everyplace is clean and tidy: the storage units and corridors, office, truck yard, even the bathrooms. Customer service is friendly, knowledgeable, and efficient. I couldn’t ask for a better experience!
Deborah K | Overall ExperienceAbsolutely horrible. Unit was disgusting and not accessible
James V | First ImpressionsStephanie the manager is amazing and she goes above and beyond
Tabitha F | Overall ExperienceGood Job........ And keeping me in mind.....
Cheryl R | First ImpressionsThe guy at the desk was great but I called before I got there to the main phone number and the girl I talked to reserved a unit that my local uhaul didn’t even have so I ended up going with a unit that is half the size I needed. Also she told me that I could have insurance for $10 but not that it was required for my state the people on the phone should be trained and only give out is really available at the location the customer is talking about. Also I told her I wanted a unit on the first floor and I now have a unit on the second floor as again what she gave me didn’t exist my my uhaul location.
ashley g | First ImpressionsStephanie is amazing. Let me suggest a portable wheelchair ramp so people in wheelchairs can get to storage units easier.
Jacob M | First ImpressionsI am 56 years old with bad knees and breathing issues. I didn't know I would have to climb a roll around stairway to get to top of my storage. That's only thing I'm not happy with. Manager said I would have to stop in or call everyday to see if a bottom one was open to transfer My belongings
Brenda B | First ImpressionsGood and quick business
Ramon C | Overall ExperienceStephanie was very nice, great customer service and professional!
Brenda M | First ImpressionsYour staff was awesome at the Rome location, very friendly, patient, and helpful to us.
KIM C | Overall ExperienceCourteous and efficient staff. Thank you .
LOYD W | Overall ExperienceThe gentleman who helped me was awesome he was friendly and efficient thanks again
Kristina P | First Impressionspoor experience, rat and mouse manure among belongings. Antique table taken from unit. Would not recommend storing anything there.
Michael S | Overall ExperienceThis location and your staff here are a shining star for your company. I am a frequent and return customer at this location for that reason. Thank you and keep up the good services.
LESLIER J | Overall ExperienceI wasn’t informed on how to work the garage door and could figure it out on my own & couldn’t ask for help as the associate locked the door and I couldn’t reach him .. I think in the future the customer should be thoroughly informed on how things work maybe the associate can physically show people how to open the door
Michelle M | First ImpressionsGuy behind the counter was on his phone the whole time. Very rude and unprofessional. When we filled out the paperwork any questions we had seemed like an inconvenience to him.
DOMINIC V | First ImpressionsOnly needed unit for a couple weeks but thank goodness they had one available
DONNAC S | Overall ExperienceThe Perry worker is a very good worker
Cassandra B | Overall ExperienceThe guy who I worked with did a great job with showing me my options and setting me up with the perfect size storage room for my needs.
Bruce C | First ImpressionsThe two young gentlemen I had was so amazing. So very respectful and thorough. Very efficient. I would recommend both again.
Jodi L | First ImpressionsI am also sad to go! Stephanie and Dallas and the staff at this location are outstanding always going above and beyond to ensure the customers are cared for and feel welcome and like family. They take great pride in their work and it shows. If there is anyway they can be recognized for their effort corporate should do so. I will always recommend this location as lo g as they are there.
Norma G | Overall ExperienceThe store was amazing but that national number I called to make the reservation was horrible!!
Joseph M | First ImpressionsUhaul staff was very helpful and friendly.
Laurel P | Overall ExperienceThe unit I rented is a second floor unit that no one told me about as I was making the reservations on the telephone. It’s very difficult to go up the stairs with heavy items. The Person on the phone quoted me the wrong price first time I called. There is a big hole in the ceiling of my unit that needs to be repaired so mice and spiders do not get into my unit. Stephanie was great!
Alicia S | First Impressions