Customer Reviews for U-Haul Moving & Storage of Rome

1625 reviews

244 Erie Blvd E   Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)

(315) 339-3110

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 339-3110

244 Erie Blvd E
Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES H F. 
Rating:
5.0

Customer did not leave a comment.

Katina G. 
Rating:
5.0

The lady with pink hair who helped me get the trailer at the Rome Location was excellent at her job and professional.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPHS Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES R M. 
Rating:
5.0

everything was great

Shane B. 
Rating:
5.0

Customer did not leave a comment.

Anasa S. 
Rating:
5.0

The team is awesome.

jeff S. 
Rating:
3.0

I was never notified that they didn't have the storage that I needed. I could not have the movers unload the truck until I found a storage unit. Uhaul was not helpful at all.

NADINE R. 
Rating:
3.0

I was quoted one rate and was charged a rare double the original amount.

MELINDAL C. 
Rating:
5.0

Customer did not leave a comment.

HENRYW W. 
Rating:
5.0

The Uhaul employee was great to work with and extremely helpful and accommodating.

JASON PAUL E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINEMARIE S. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

JAMESMICHAEL J. 
Rating:
4.0

It would be helpful that when you reserve a unit online with appliance dolly that the location actually has the dolly available on your rental date.

KEVINA H. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Nothing, excellent service

MONICAM C. 
Rating:
5.0

Always courteous and accommodating

TERESAANNE D. 
Rating:
5.0

Customer did not leave a comment.

Joan B. 
Rating:
5.0

Much different experience. Employee even stayed a little late for me as I showed up right at closing and was extremely pleasant.

Deanna D. 
Rating:
5.0

Excellent customer service from start to finish. Easy transaction and reasonable cost. Great service and would definitely recommend to others. Would use service again when ever needed.

MATTHEWJAMES Y. 
Rating:
5.0

The young woman who helped me was extremely helpful and pleasant to work with. She made the experience great.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

CLARK FRANKLIN S. 
Rating:
5.0

Excellent customer service!! Everyone I dealt with was friendly and helpful.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
5.0

Everyone was very helpful and professional especially Stephanie.

EDWARDJOHN S. 
Rating:
5.0

Oil or use wd40 on the screw down onto the hitch ball. I was rusty and hard to turn.

JOANNECAROL B. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

The truck was clean but not well maintained...the gears had trouble making it from one to another and made loud noises when trying to go to the next gear...the truck pulled hard right and the breaks were bumpy and shook the whole truck everytime they were touched. I tried calling road side assist and after 30 mins of waiting the guy that answered said I needed to talk to someone else and was on hold until we reached our destination. I tried to see if I could trade the truck for a working one 2 times along my way, first in Herkimer and then in Little Falls no luck. Very bad experience will try budget or rent a truck next time.

Karen M. 
Rating:
5.0

There was an issue with the steering box, a check engine light that was cleared when we picked it up, and the transmission light needing service came on during the trip. I did report this at the drop off location.

Stephen L. 
Rating:
5.0

Box van has a warped or cracked rotor.

David S. 
Rating:
5.0

Customer did not leave a comment.

Anne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April W. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

ANDREWJ G. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

YVETTE R. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
4.0

I have rented from this location several times in the past couple of months and found that I was always given excellent customer service by staff person Dallas. He is personable, friendly, and always courteous to the customers. I will recommend this location to my friends.

MAXINE R. 
Rating:
5.0

Customer did not leave a comment.

KAREN MAE M. 
Rating:
5.0

Very good experience. I first dealt with Mike brown and just let me say. I will be def be back because of him. Very personable, he matched your competitors price and made it more pleasurable transaction. The morning I picked the truck up I was greeted by Brittany perhaps, I forget her name. She was so cool, and she knows her stuff very smart she was training someone while helping me. All around great experience. Thank them again for me.

shawn H. 
Rating:
5.0

The staff was helpful, friendly and it was an easy interaction.

JESSICALYNN O. 
Rating:
5.0

Customer did not leave a comment.

KRISTIM P. 
Rating:
4.0

Customer did not leave a comment.

BRETTALLEN C. 
Rating:
5.0

Always friendly. Equipment is always taken care of. Never any problem. Would definitely recommend this place.

TERESAANNE D. 
Rating:
4.0

Customer did not leave a comment.

ALBERT L. 
Rating:
4.0

Always polite and easy going. Ready to help s far as helping make sure you only rent what you need. Grounds and business always clean. Never an issue doing business here.

TERRIA G. 
Rating:
5.0

Stephanie was pleasant while doing the contract. Excellent customer service. New Transit van was very nice, but weird to have snow tires in June. Smartphone self return was very simple to complete.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

MAXINE R. 
Rating:
3.0

Friendly staff

BARBARAANN C. 
Rating:
5.0

Great customer service at this location.

David H. 
Rating:
2.0

Customer did not leave a comment.

CATHERINEE G. 
Rating:
5.0

I have been renting from Uhaul for many years. I've never had an issue Erie Blvd Rome location. Friendly staff, good equipment.

Marcus P. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

I dealt with both Stephanie and Dallas and I can honestly say that they were BOTH the most courteous associates I have ever dealt with with a retail company. They solved all concerns easily and I would highly recommend this U-haul location to all my friends! I will definitely be back. James Todd

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

COLLEEN M W. 
Rating:
4.0

Customer did not leave a comment.

ERNEST PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

JASONWILLIAM M. 
Rating:
5.0

It was good

LOUISE F. 
Rating:
5.0

Customer did not leave a comment.

MADELINEJ C. 
Rating:
5.0

Location was clean and rentals in the lot appeared well kept. The young women (I think her name is Stephanie) was polite, professional and knowledgeable. She immediately identified the problem with the hitch lock and proceeded to fix it. She demonstrated true customer service. I hope U-Haul knows how valuable she is.

Norbert N. 
Rating:
5.0

Customer did not leave a comment.

SHERRY C. 
Rating:
5.0

The staff were very helpful and courteous. Helped us process our refund for the extra boxes that we did not use. Plenty of space at the location itself to pull in the truck with auto transport attached.

Courtney M. 
Rating:
5.0

Super friendly and easy renting experience. The cargo van is a great price, easy to drive and fits a lot.

Jeremy E. 
Rating:
5.0

There were some issues with the GM there that is generally above average however they were addressed by the district and I was treated much better. Thank you.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery II D. 
Rating:
4.0

Customer did not leave a comment.

Kathy G. 
Rating:
4.0

kind people they work hard.but need more workers they our under staff

MARKL V. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Employee greeted me outside upon my arrival. He was friendly and maintained social distancing and mask precautions. The location appeared clean and inviting. Service was fast and efficient without feeling rushed.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Young man that checked me in was new and very uncertain of himself. i would suggest a little more training and maybe spending some time with someone that was experienced before leaving the new employee alone.

THOMASH H. 
Rating:
5.0

Customer did not leave a comment.

BREEELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
1.0

When they say no contact I guess they meant it we waited for an hour just for keys no one was around then also we tried to extend reservation and no response then we get U-Haul repoed apparently our fault when we tried paying 17 times then a day later get charged $580 for apparently a 3 day rental below 50 miles and didn't receive my deposit back oh yeah no highly unprofessional and will scam you of your money

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Kareem J. 
Rating:
5.0

I was nervous about driving a large vehicle. But driving the cargo van drove like a dream. Would love to rent that van again.

KARI JEAN M. 
Rating:
5.0

This location was 100% in all respects. Staffer was helpful and performed as expected.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

The reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.

Annette C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clay F. 
Rating:
5.0

Customer did not leave a comment.

Catherine I. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
1.0

It took 45 minutes to pick up vehicle...and I had pre registered. Also 15 minutes to drop off because person didn't wait on me...I finally just left keys on counter

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
3.0

Customer did not leave a comment.

Connor H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTKARL JR S. 
Rating:
5.0

Nothing

KENNETHJAMES H. 
Rating:
5.0

This place is well managed and everyone is courteous.

LINDAJANE J. 
Rating:
5.0

The truck I rented was a very good truck the renter was very polite,,,,,,thank you u haul

Beverly W. 
Rating:
5.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

PATRICKR B. 
Rating:
5.0

Everything was perfect

Alejha T. 
Rating:
5.0

Checking the truck back in was very quick and easy!

MICHAELG D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMWAYNE JR H. 
Rating:
5.0

I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen

TAMMI C.  |  Overall Experience 
Rating:
3.0

The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️

COLLEEN M W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny B.  |  Overall Experience 
Rating:
5.0

Love The Lady With All The Pretty Make up .

Billie Jo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALLISB R.  |  Overall Experience 
Rating:
5.0

Dallas was very helpful and nice.

Natalie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua A.  |  Overall Experience 
Rating:
4.0

The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.

Tiara M.  |  Overall Experience 
Rating:
1.0

The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn’t care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.

Sarah N.  |  First Impressions 
Rating:
5.0

The unit work PERFECT for our short term needs. Thank you!!!!!!

Andrew T.  |  Overall Experience 
Rating:
5.0

The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.

therman c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

therman c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kadisha V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eryn T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Great service, clean facility and the staff was always friendly and helpful when needed.

Lindsey F.  |  Overall Experience 
Rating:
5.0

The staff was helpful curteous and kind.

Mary C.  |  First Impressions 
Rating:
4.0

I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.

Renee H.  |  Overall Experience 
Rating:
1.0

The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers

Ursula R.  |  Overall Experience 
Rating:
5.0

They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.

Paula F.  |  First Impressions 
Rating:
4.0

very good customer service

Pamela N.  |  First Impressions 
Rating:
5.0

Facility was everything we needed. Very clean and nice.

Rita M.  |  Overall Experience 
Rating:
5.0

Great job

william r.  |  Overall Experience 
Rating:
2.0

Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere

jennifer W.  |  First Impressions 
Rating:
5.0

Excellent customer service.

victory s.  |  Overall Experience 
Rating:
1.0

Was told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experience

Ryan D.  |  First Impressions 
Rating:
4.0

Service was good had no problems .. It made a bad situation easilier

Renee H.  |  First Impressions 
Rating:
5.0

Thank you for making my move so smoothly.

Cathy M.  |  First Impressions 
Rating:
5.0

Friendly and helpful services. Very clean place.

Cynthia D.  |  First Impressions 
No reviews have been submitted for this location.

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