Customer did not leave a comment.Anne S. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Rome
Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michele C. | First Impressions
The reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.Annette C. | Overall Experience
I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi CowenTAMMI C. | Overall Experience
The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️COLLEEN M W. | First Impressions
Customer did not leave a comment.Destiny B. | Overall Experience
Love The Lady With All The Pretty Make up .Billie Jo M. | Overall Experience
Customer did not leave a comment.WALLISB R. | Overall Experience
Dallas was very helpful and nice.Natalie L. | First Impressions
Customer did not leave a comment.Joshua A. | Overall Experience
The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.Tiara M. | Overall Experience
The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn’t care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.Sarah N. | First Impressions
The unit work PERFECT for our short term needs. Thank you!!!!!!Andrew T. | Overall Experience
The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.therman c. | Overall Experience
Customer did not leave a comment.therman c. | First Impressions
Customer did not leave a comment.Kadisha V. | First Impressions
Customer did not leave a comment.Eryn T. | First Impressions
Customer did not leave a comment.Michael F. | First Impressions
Great service, clean facility and the staff was always friendly and helpful when needed.Lindsey F. | Overall Experience
The staff was helpful curteous and kind.Mary C. | First Impressions
I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.Renee H. | Overall Experience
The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbersUrsula R. | Overall Experience
They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.Paula F. | First Impressions
very good customer servicePamela N. | First Impressions
Facility was everything we needed. Very clean and nice.Rita M. | Overall Experience
Great jobwilliam r. | Overall Experience
Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewherejennifer W. | First Impressions
Excellent customer service.victory s. | Overall Experience
There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.Diana W. | Overall Experience
Was told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experienceRyan D. | First Impressions
naCLELAND M. | Overall Experience
Service was good had no problems .. It made a bad situation easilierRenee H. | First Impressions
Thank you for making my move so smoothly.Cathy M. | First Impressions
Friendly and helpful services. Very clean place.Cynthia D. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!