Customer Reviews for U-Haul Moving & Storage of Rome

1618 reviews

244 Erie Blvd E   Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)

(315) 339-3110

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 339-3110

244 Erie Blvd E
Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  First Impressions 
Rating:
4.0

The reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.

Annette C.  |  Overall Experience 
Rating:
5.0

I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen

TAMMI C.  |  Overall Experience 
Rating:
3.0

The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️

COLLEEN M W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny B.  |  Overall Experience 
Rating:
5.0

Love The Lady With All The Pretty Make up .

Billie Jo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALLISB R.  |  Overall Experience 
Rating:
5.0

Dallas was very helpful and nice.

Natalie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua A.  |  Overall Experience 
Rating:
4.0

The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.

Tiara M.  |  Overall Experience 
Rating:
1.0

The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn’t care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.

Sarah N.  |  First Impressions 
Rating:
5.0

The unit work PERFECT for our short term needs. Thank you!!!!!!

Andrew T.  |  Overall Experience 
Rating:
5.0

The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.

therman c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

therman c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kadisha V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eryn T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Great service, clean facility and the staff was always friendly and helpful when needed.

Lindsey F.  |  Overall Experience 
Rating:
5.0

The staff was helpful curteous and kind.

Mary C.  |  First Impressions 
Rating:
4.0

I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.

Renee H.  |  Overall Experience 
Rating:
1.0

The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers

Ursula R.  |  Overall Experience 
Rating:
5.0

They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.

Paula F.  |  First Impressions 
Rating:
4.0

very good customer service

Pamela N.  |  First Impressions 
Rating:
5.0

Facility was everything we needed. Very clean and nice.

Rita M.  |  Overall Experience 
Rating:
5.0

Great job

william r.  |  Overall Experience 
Rating:
2.0

Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere

jennifer W.  |  First Impressions 
Rating:
5.0

Excellent customer service.

victory s.  |  Overall Experience 
Rating:
5.0

There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.

Diana W.  |  Overall Experience 
Rating:
1.0

Was told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experience

Ryan D.  |  First Impressions 
Rating:
3.0

na

CLELAND M.  |  Overall Experience 
Rating:
4.0

Service was good had no problems .. It made a bad situation easilier

Renee H.  |  First Impressions 
Rating:
5.0

Thank you for making my move so smoothly.

Cathy M.  |  First Impressions 
Rating:
5.0

Friendly and helpful services. Very clean place.

Cynthia D.  |  First Impressions 
No reviews have been submitted for this location.

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