The young man that I dealt with at pick up exhibited no people skills, poor communication, and a general lack of interest. Based on communication skills alone (or, simply, his lack of concern with communication), this young man should not be dealing directly with customers. On the other hand, the young man who came immediately outside to greet us upon return of the truck, made eye contact, spoke clearly, answered my questions, and had good communication skills. I know -- we're there to simply pick up a well-maintained, clean truck - which it was - but these folks you hire to actually assist your customers are an important part of the package. Hire more carefully.Stacy R.
Customer Reviews for U-Haul Moving & Storage of Snellville
Snellville, GA 30048
(W of Snellville On Hwy 78)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative that helped me asked if I was ok with a trailer that had a light out in it, then seemed very annoyed when I said no, because he had to go print another contract.Steven M.
Customer did not leave a comment.Antonio L.
Customer did not leave a comment.RANDALL K.
Clean the interior a little better, maybe go over the advantages of the particular truck that's being rented, make sure the driver understands all the functionality of the truck. Help driver adjust mirrors prior to leaving. Otherwise driver leaves with a few challenges. Otherwise I was VERY pleased with my 2016 Ford F650 26' truckStephen V.
Easy in and out. Clean. Great customer service. Thanks!Stephen I.
Customer did not leave a comment.Dominic A.
I used uhaul vehicles for many years never had any issues until now. Not sure if I'll use them again or just the location. The uhaul locations needs to be on one accord with the representative. When booking your vehicle the representative will say one thing and when you get to the location they will say something totally different.Delcenia L.
We tried calling multiple times over two days, waited for 10-15 minutes each time and never got an answer. We finally reserved our unit online. Instead of a 10x10 that I reserved I was given two separate 5x5 that a matter was doesn’t fit in. When I tried to handle the situation the employee went and helped other customers and never returned to help us solve the issue. I left, had to reserve another unit somewhere else and couldn’t even get them on the phone to cancel the units. We had to cancel them through online service.Angel D. | Online Move In
Customer did not leave a comment.REGINA N.
Customer did not leave a comment.Edward L.
Customer did not leave a comment.Robert H. | Online Move In
Customer did not leave a comment.PAULA C.
Customer did not leave a comment.John B.
The 26 ft truck I rented was a dinosaur...brakes were not in good condition, which caused me great anxiety. The storage unit that I am now renting could not accommodate everything. What started as a one-day move with the vehicle turned out to be four because your manager(Victoria) whose attitude could use an adjustment... wouldn't work with me based on the fact that I couldn't put all my stuff in your storage unit that I rented and there were no other available at the location. While trying to procure another means of storage when I asked for just a couple of hours over to do just that at another U-Haul location, I asked her to at least work with me by giving me an hour and not be charged while I secured it . I was told that I would need to pay for another day I wouldn't be given a minute over my pickup time. First of all my appointment was scheduled for 11:00 after standing in the line to wait to be seen at the counter I ended up getting into my truck at 12:30. So in actuality my time would have been 12:30 not 11:30 but I guess that's not how you guys go about it I stood in line for 30 minutes to even be seen at the counter so 11:30 shouldn't have been anywhere on the contract given the fact that I didn't even procure the vehicle until 12: 30. I took a picture of the gas and the odometer reading. up on returning the vehicle I was told that the gas level was intially something totally different... thank God I had taken a picture to prove that I had returned the gas at the actual level that I picked it up on, that in fact was taken off the bill. then I was charged for an extra dolly that I didn't have but that also was credited off the bill. (with the added charges) my account being billed and pending on a daily those extra overages are pending at my bank... when I did the final check out Freddy assisted me and corrected the billing but the fact that I had to prove my position on everything by showing the pictures had I not taken the pictures I would have been held liable but for gas that wasn't at that level I was told that I needed to go into the app and update all that I'm a senior citizen I don't remember being told that nor would I have known how to go about that. Your general manager Victoria her attitude leave something to be desired there's lack of professionalism and certain areas when I return the vehicle there were questions that I had and the rep that was actually there wasn't much help so it resulted in Freddy being called after he had just left the facility 10 minutes reply before I came back and it was regarding the billing issue I in turn had a heated interaction with him over the phone because he just wanted to say what he wanted to say and not listen to anything I had to say. on the first act of doing business he seemed to be very professional I guess he was upset that he had to call me on his off time which I appreciate it but his attitude had changed. So aside from the poor upkeep of the vehicles the storage not being accommodating I'm paying over $100 for a 10x10 which in height is giving more height would have been accommodating I could only put 1/3 of what was in my truck and the storage and had to secure storage at a whole another company I will be removing my items from storage and relocating to another company because of the bad customer service and the unprofessionalism at your facility and I'm going to tell my friends who are renting to do the same there are some many overcharges and I'm sure you're a million dollar company so why do you need to swindle and be so greedy when you dealing with customers again the burden of proof was on me had I not had actual proof I would be forced to pay approx $560 According to your initial bill.... when in actuality my total bill is approx $290... I am still waiting to see if that additional was total $415 you have pending on my bank account that the difference will be corrected ...hopefully it does so that I won't have to go through a dispute and deal with additional stress moving forward.Sara S.
Very professional and friendly.CLAIRE C.
the lady assigned to hooking up my trailer had no real idea what she was doing (thankfully I do know how to), and one of the rims had a vicious dent in the lip that I pointed out before pickup, but they apparently couldn't fix that day so I had to take it anyways (the only trailer of that style for many miles) and ended up adding some air after a few days. I pointed it out again upon dropoff so hopefully they will take care of it.Peter M.
Customer did not leave a comment.Garrya D.
Customer did not leave a comment.James B.
Customer did not leave a comment.DUMITRU P.
I drove the truck a total of 10 miles and was charged for 2 gallons of gas. I rented the small $19.95 a day truck. I would image it gets better than 5 miles to the gallon, wouldn't you. The needle didn't even move from where it was when I left, so I put a $1.00 worth of gas in it. I got charged for 2 gallons of gas. I didn't think U-Haul was that desparate.THOMAS A.
Unorganized drop off. Evicted were parked in a manner that caused me to have to navigate to the side of the building to park. Waited in line to drop off and then was told by lady at counter to give the keys to a gentleman outside for drop off. Stood outside and waited for someone to give the keys and was told to pull the truck to the drop off spot. Informed him I had parked it on the side because there was no room for a 26' truck. He pointed to a spot on the spot in the line where it would fit now that they had moved a vehicle or two. I told him it still wouldn't fit behind the vehicles in line to get to that location. He rudely stated he was about to move a vehicle. Customer service is lacking.SEAN A.
The rental process was very easy.Alona C.
I had a frustrating experience while at this location. It seems someone has related my driver's license to their name. This other person owes UHaul $68.00 and they cut off my ability to rent equipment until I speak with their security department. I know this because my most recent experience was the 4th time I have had to deal with this issue. Four times to explain that I am not this person and I do not owe any money to UHaul. My frustration leaked out and seeking assistance for the general manager caused her to tell me she did not care about this problem or me. She further told me she did not need my business. Now I should state I never raised my voice, made any type of foul language, or threatened any one in any way but a offer by her to have me arrested for trying to gain her assistance was suggested. I would have thought a general manager or any employee of a business would try and help customers. The fact that I resolved the issue with UHaul security 3 times should have suggested this 4th time still is not my fault. Please read this and learn that good customer service built UHaul. Great customer service should be the corner stone of any business. Try it out and see if I'm right.MICHAEL B.
Customer did not leave a comment.Ruby S. | Overall Experience
They did not tell me about the after hours fee of $20.00. I would have not brought it back when I did if I knew about this. Can I please get this fee reimbursed?Jack W.
Customer did not leave a comment.PAUL W.
Customer did not leave a comment.KENYANA E.
The staff was great and helpfulVANESSA H.
I've never had issues with trucks in the past, but previous customer service experiences have been sub-par. This time, my customer service experience was EXCELLENT.MICHAEL Z.
Customer did not leave a comment.JAMES P.
Service and equipment was excellent in every way. Would not hesitate to recommend this U-Haul location to anyone. Thank you for your service and rental.RONALD L.
Customer did not leave a comment.Todd E.
I haven't received my deposit in almost 14 days.TYREE D.
Customer did not leave a comment.Camille R.
great service even right at closing time. super easy for my first time there!JOLEI F.
It was easy and no hassleKEVIN H.
The staff was very helpful. Thank you all!DAVID L.
Answer the phone. Wait time is extremely excessiveMARCIA W.
Customer service was OK. Staff did what was necessary and were generally helpful, but they did not seem very happy to be there.JONATHAN D.
Customer did not leave a comment.TANGELA A. | First Impressions
Customer did not leave a comment.ERIC N.
Customer did not leave a comment.Amy F.
Well I only use the van for two hours and it cost me over $100 and that's quite expensive so that the only thing I didn't like about it even though you advertise 1995 on the van gonna cost me 100 andROBERT T.
Customer did not leave a comment.James B.
Customer did not leave a comment.ALBERT N.
I’m a satisfied customer for over 12 years.VINCENT P. | Overall Experience
Customer did not leave a comment.Ariana B. | Online Move In
Customer did not leave a comment.kevin W.
Customer did not leave a comment.CARTER M.
Only 1 cashier. Very slow process. The trailer I rented was rusty to the point that I doubt anyone could change a flat tire. Fortunately I did not have oneGARY W.
Open on time. Scheduled to open at 7am but when I arrived at 8:30am they were still closed.MARILYN P.
Customer did not leave a comment.AMERICA P.
Customer did not leave a comment.Shahara R.
The service was ok but the cleanliness of the truck was terrible.BENJAMIN P.
Customer did not leave a comment.Bradford G.
Customer did not leave a comment.CHRISTOPHER W.
The lady that hooked up the trailer did not give enough slack in the wiring hook up and it unplugged the lights on the trailer on my way back home. When I got home I noticed and re-connected the connection, but the damage had been done and the wiring on the trailer was no good. No brake lights, not tail lights and no turn signal. A huge liability, but I had my wife follow me up to Tennessee directly behind me 90% of the way to secure a safer trip.Truett S.
Customer did not leave a comment.DWAYNE N.
I was charged for gas when I only drove 5 miles and the needle on the meter never moved. Plus there is a freaking gas crisis going on, no gas anywhere and no customer service or compassion to found at this location. Lost business from me and anyone I can tell.JOHNNY H.
Customer did not leave a comment.NORMA C.
I've been a consistent customer for several years at this location. I've seen various management changes as a result. I've pretty much had a great rental relationship in the past aside from delays when lots of rentals and few staff. Apparently this location has changed to some sort of "truck share" in the past 6 months and I haven't had a need for rental since Covid in 2020. I was extremely disappointed to find an additional charge on my rental that I WASN'T TOLD ABOUT even after multiple opportunities on sight when hitching the trailer and informing the employee that I would be returning the trailer that evening after hours...which I had done numerous times before. It's not that I have an issue with the policy. It's that I was not informed verbally after I stated that I would be returning after hours AND that I was a frequent renter prior to COVID. As a former executive and now business owner, WHAT SHOULD HAVE OCCURRED to ensure great customer service and customer retention is to HAVE COMMUNICATED "we have a new policy so if you return after hours be sure and check the equipment in online to avoid any additional charges." The other missed opportunity was to make it right with a credit to my account. This is purely a non recommendation base on CUSTOMER SERVICE.JOYCELYN L.
Customer did not leave a comment.ANNIE E.
Customer did not leave a comment.Dauna N.
Customer did not leave a comment.David B.
Customer did not leave a comment.Richard H.
There was a problem wish the truck I contacted customer service and learned there was a prior issue with this vehicle. I returned it once I could secure a ride back home and was told by Aaron the staff person that I should have immediately returned it and that he had no time to deal with me. He was initially on the phone when I came in and picked up the wrong set of keys in order to inspect the truck. He walked across the lot and I had to yell to him that he was going to a truck that was not used by me. I returned the truck at 3:15 and as of 9:42 pm the check has not been checked in. I would never return to this location and was so disheartened by the apathy and inattentive rss of the staffANDREA P.
Customer did not leave a comment.saleem M.
Truck desperately needed oil changeRyan T.
Customer did not leave a comment.MYRON T.
Customer did not leave a comment.ABDULLAHI M.
Our rental truck was clean and well maintained, and we found the staff to be friendly , courteous, and very helpful. Thank you for a very good experience.RONALD L.
Customer did not leave a comment.JIll J.
Customer did not leave a comment.Jerome W.
We got relocatable to this huaule location because our previous place was canceled but we finally got a unlaul after 6 pm thank goodness it finally happened they were very nice, great customer and took great care of us. Thank you so much we do really appreciate your kindness and support ðŸ’¯ . Thank you for everything and all the refund and extra help ðŸ™BRYAN W.
Be careful of transactions from other uhaul spots from trucks previously used.JULIAN B.
Customer did not leave a comment.YVONDA F.
Customer did not leave a comment.RONALD A.
Customer did not leave a comment.CARL J.
We were given two 5X5 spaces as there were no 10x10’s available when we turned in our truck. We were told we could consolidate both units into one and at that time would only pay for one unit the following month. However when we informed the employee we wanted to pay for the following month for the one unit we were told by the employee and his manager that we could not do that and would have to either move to another unit or pay for both. We were given two different prices and No One, including the manager even bothered to apologize for the misinformation their employee gave to us. We will NEVER do business with UHAUL again.LAURAJEAN R. | Overall Experience
Customer did not leave a comment.james W.
Great experience!Vernell S.
It would be nice to â€œgo backâ€ to personal interactive service instead of basing all your client-employee service on a digital scale. Also, the telephone number to the branch never connected to the branch itself. It always redirected to a customer service hotline.NEAL F.
I got pulled over by the police and let off with a warning because the trailer had no running lights working. Just a major DOT violation. Get it together UHAUL .Arthur S.
Customer did not leave a comment.ANTHONY D.
Customer did not leave a comment.Terry B.
get a new manager! that enjoys serving people!KENT R.
Make sure that everyone knows your policies, because I was told different policies. Even the customer service rep told me something different. Aaron from the Snellville store was very nice, just gave the wrong information. I wouldn't recommend, nor use Uhaul again.Candice O.
Customer did not leave a comment.TERRANCE C.
Customer did not leave a comment.ENVER K.
The Rental was quick and easy.. the only thing i would recommend, There was no sign for the Key Drop.. then after searching we found it was in the door..Osborne M.
Customer did not leave a comment.DAVID D.
Everything was perfect no problems at all thank you U-Haul will definitely use you again soon!Patricia W.
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.TAMMARA C.
Customer did not leave a comment.ROBERT S.
Love the process of renting here. Friendly staff and always have what you need. If they don't have it, they give you the closest location that has what you need.WILSON K.
Now don't get me wrong because I do appreciate that you guys went above and beyond to accommodate my needs... but I would have been hooked up properly then maybe I would not have experienced such an unforgettable experience and it all started with Snellville location had an inexperienced employee 17 18 it doesn't matter but when it comes to my LIFE I have the attendance of getting on the offensive side but now my vehicle got damaged when my vehicle almost became a vision in my driver side mirror...not sure why NO ONE has reached out to me but I've driven my car twice since I've been back and one was to the shop and Houston we have a problem and you guys will compensate me for this horrible incident that could have been prevented and when I say compensate me I do mean besides paying to repair my vehicle I came back with all that I had you take my $$$ you put my life in danger I'm without my vehicle and now I have to put $$$ out that I don't have and again I'm putting out $$$ I don't have I have appointments that I must get to 405-249-7789 LIKE TWO DAYS AGO...Carol W.
This associate has turned around the publics view of this location. He was cordial, intelligent well spoken. this is a far cry from what this location used to have. It is about time you got it straightened out. This guy is management materialRONALD S.
Excelent super fast serviceGUILLERMO A.
Asian guy was very rude and needs lessons on customer serviceCHRISTOPHER W.
Seamless rental. Thanks!Naisha S.
I will never use uhaul again and I want the $25.00 credit voucher refunded because I will never use it!Eugenia C.
Truck smelled like cat piss. The person who attended me at the counter was very rude and incompetent. He was disrespectful toward me and I would like him to talked to about this.Maylana W.
They charge me 29.35 extra for gas â›½ï¸JIGAR P.
Customer did not leave a comment.Marquita E.
Employees were extremely courteous and helpfulTrinie M.
My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.Kristen C. | Online Move In
My two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.cathy d. | Overall Experience
Customer did not leave a comment.Vivian R. | Overall Experience
Customer did not leave a comment.CECELIA B. | First Impressions
I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I’m grateful that she was there because it’s clear she’s very experienced and great with customers. Thank you so muchTHAIS D. | First Impressions
Customer did not leave a comment.Leslie W. | Overall Experience
Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father’s belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!tiffany s. | Overall Experience
Victoria is awesome. Great service!Melvin J. | Overall Experience
I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refundMikel B. | Overall Experience
Customer did not leave a comment.thaddeus e. | First Impressions
Fred was excellent in assisting me during my move in.Anthony A. | Online Move In
I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.Miyah T. | Online Move In
Customer did not leave a comment.Kevin S. | First Impressions
Customer did not leave a comment.tiffany s. | First Impressions
Customer did not leave a comment.Lashawn I. | Overall Experience
Excellent service!!ROSALIND F. | Overall Experience
They where very helpful and patient with me and that it very easy ,so thanks so much for all your diddeandrea a. | First Impressions
The lady so Awesomeadamay a. | First Impressions
Excellent service :)Deju G. | Overall Experience
Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. ThanksJOSEPH O. | Overall Experience
I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.ladonna w. | Overall Experience
Great storage facilitylatovia p. | Overall Experience
Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they madeJoshua B. | Overall Experience
Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.Troy H. | First Impressions
Great peopleChanna a. | First Impressions
There aren’t enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we’re still there, asking us for $ we don’t owe! Called corporate.Johnathan M. | Overall Experience
Overall the service was good.WANDA R. | Overall Experience
The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.Millie W. | Overall Experience
The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That’s not my job and not what I paid for. Staff was rude and not trained on anything. Never again.Amanda L. | Overall Experience
I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.Abdul Raheem H. | Overall Experience
Great locationSteven P. | Overall Experience
You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.Steven P. | First Impressions
AwesomeREGINA W. | Overall Experience
Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.renee a. | First Impressions
Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!Otisha M. | Overall Experience
Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.Katherine P. | Overall Experience
I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.tabu l. | Overall Experience
Very helpful and kind!amber s. | Overall Experience
The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.THOMAS W. | Overall Experience
The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.mike d. | Overall Experience
This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.Christina C. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!