Customer Reviews for U-Haul Moving & Storage of South Jacksonville

6,320 reviews

5630 Phillips Hwy   Jacksonville, FL 32207
(@ University Blvd)

(904) 731-1383

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 731-1383

5630 Phillips Hwy
Jacksonville, FL 32207
(@ University Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

corey h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selena P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONSUELAELLA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike j.  |  Overall Experience 
Rating:
5.0

The staff is awesome! They answer all my questions and got me in and out!

Crystal C.  |  Overall Experience 
Rating:
5.0

Lots of spiders in my storage room! Staff is very friendly & knowledgeable! I always use U-Haul for all my rentals…trucks & storage rooms.

SANDRA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luzviminda K.  |  First Impressions 
Rating:
5.0

You make doing business with UHaul , Painless!

JOHN B.  |  First Impressions 
Rating:
1.0

Shady business practices, unhelpful “manager”, basically a complete rip-off. NEVER AGAIN!

BEVERLY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P.  |  Overall Experience 
Rating:
1.0

I rented a uhaul and was brought to storage rental in app.i selected phillips highway location. When I went next day it rented me a rv parking spot. I'm still mad about that Makes no sense and caused me time and stress because there wasn't a unit available there.

Eva H.  |  Online Move In 
Rating:
1.0

Worst staff and company on the planet

Jemirose G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruthann J.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful, Thank you guys so much.

Sheldon d.  |  First Impressions 
Rating:
5.0

Great service Danielle did a great job

keadra c.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Laci B.  |  Overall Experience 
Rating:
5.0

Our storage unit has a hole in the ceiling but we were assured that we would not be responsible for it.

Roger W.  |  First Impressions 
Rating:
5.0

The people at this location were friendly and easy to deal with ! The rest of my experience with Uhaul has been horrible! My reservation was canceled twice very poor service at your other locations

JAMES S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martha h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATARA L.  |  Overall Experience 
Rating:
3.0

.

BRANDE W.  |  Overall Experience 
Rating:
1.0

They refunded me my storage on the 10th of march for no reason. And then after randomly refunding me they have me no time to move my vehicle, then towed it to a tow yard. They also towed my other car all on the 10th , i talked to corporate and they told me I would have time to move my vehicle and a police escort will be headed out to walk me to my rv stop. When they arrived they acted like they didnt know any thing and arrested me like i was a problem, all while I had corporate on the phone.

GABRIEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OLIVIA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATARA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valencia H.  |  Overall Experience 
Rating:
1.0

MY STORAGE WAS INFESTED WOTH ROACHES & BUGS! ILL NEVER USE U HAUL EVER AGAIN!

Shaquoya R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
5.0

I've rented from uhaul many times before. Every time I only have good things to say about uhaul. That's the reason why I keep coming back. I highly recommend uhaul to all my friends and family.

Earl S.  |  Overall Experience 
Rating:
4.0

The unit itself was fine the grounds were fine the lighting could’ve been much better especially because of the area that the storage facility is in. After dark there’s a lot of commotion in the surrounding area and that really should be a paid attention to as far as Security goes and feeling comfortable being there after dark. The biggest thing that stands out and the reason that I will continue to use U-Haul storage or just U-Haul in general is the staff at that location. They were amazing. They were friendly and fun but always professional. They remembered me and waved hello when I would come in this alone made me feel like a part of the group. I felt a sense of ownership even though I was just renting. As strange as this may sound I actually felt good about going to or leaving my storage unit. Everyone was helpful from the front desk staff to some of the guys in the shop. I even left the door open to my unit one day when I was in such a hurry and wasn’t thinking. They called me right away and were so kind to take care of it until I could get there just to make sure my things were secure. This group at the U-Haul on Phillips and University deserves five stars plus !!!

DIADRE B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
2.0

Frequently blocked in or out by semis blocking the gate picking up u box containers, code entry panel inconveniently located

NICHOLAS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELPHINE B.  |  Overall Experience 
Rating:
5.0

Very pleasant and helpful. It was a great experience.

Tamera W.  |  First Impressions 
Rating:
5.0

Manager and employees are friendly my experience with them was very positive i would go back!!! thank you again

catherine t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mara A.  |  First Impressions 
Rating:
5.0

I used this store in Jacksonville about 8 years ago and it was not a good experience. The change in management and/or staff provided a completely different experience, all for the better. The technology was great as well. Congrats to that team at that store.

Kenneth B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Syreeta C.  |  First Impressions 
Rating:
5.0

Great Service!

topol h.  |  First Impressions 
Rating:
1.0

My unit was infested with roaches and spiders and everyone there failed to do anything about it. When I filed and insurance claim they told them the units have pest control which is impossible. The assistant manager opened my unit and saw for himself the infestation and still failed to do anything.

LADASIA T.  |  Overall Experience 
Rating:
5.0

Overall great experience. I would highly recommend.

Earl S.  |  First Impressions 
Rating:
5.0

We have used the U-Haul facilities for personal and business storage over the years. It makes no difference who is working, your customer service is always 5 star.

Lorenda T.  |  Overall Experience 
Rating:
2.0

My belongings had cockroaches! I’m not happy at all

AMY R.  |  Overall Experience 
Rating:
1.0

Staff poorly trained. Had me driving in circles to find my unit and they told me wrong information numerous times. Also, my vehicle was returned on full and they tried to charge me for 2 gallons of gas! Thankfully I asked for my receipt before I left. You can not directly contact that location either. It is terrible.

Vanessa J.  |  First Impressions 
Rating:
5.0

I am a repeat customer because customer service is impt. And u guys treat the C right!

Lorenda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail S.  |  Overall Experience 
Rating:
5.0

Great place

dyamon w.  |  First Impressions 
Rating:
1.0

I moved my stuff into the storage. The area was way too tight for the moving truck to get through. Also, I tried to sell back boxes that I bought from U-Haul.. the new guy tried to help, but couldn’t get it. Then Cedric hopped in and tried his very best to help me. Then the rude GM made a smart comment about me having to leave and get the receipt.. mind you, I purchased these boxes online and had a order code. Extremely ridiculous and a waste of my time. I will never recommend or use U-Haul again because of the trash experience I have had.

Kindrea P.  |  Online Move In 
Rating:
5.0

Very great service and nice management

dyamon w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina H.  |  Overall Experience 
Rating:
5.0

Great customer service

MELVIN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff l.  |  Overall Experience 
Rating:
5.0

Staff were so helpful, courteous and so professional.

Regina H.  |  First Impressions 
Rating:
1.0

They harassed you too much when payments is due before and after due date.

Johnette B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful, and friendly.

Troy P.  |  First Impressions 
Rating:
5.0

RV parking access isn’t 24hr any more that’s a bit of a problem for me but I hope that changes in the near future

TIMOTHY H.  |  First Impressions 
Rating:
1.0

I never canceled my unit. My stuff was stolen and I never received a call from you guys. May 3rd I arrived to check on my belonging and found out my unit was broken into.

dario d.  |  Overall Experience 
Rating:
5.0

Prices were fair and the employees were helpful

Paul c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mearknee B.  |  Overall Experience 
Rating:
5.0

Prioritizes customers. Warm and friendly staff. Fast and efficient.

Irene O.  |  Overall Experience 
Rating:
1.0

Their communication at the customer counter is awful. Said I was lined up with moving help but failed to tell me the customer I needed to go to a website to reserve workers. This is a very poorly run operation. I will never use this place or recommend UHaul.

George A.  |  First Impressions 
Rating:
5.0

All staff were very friendly and helpful. Especially Cedrick and Tamika (hope I got the names right!)

catherine s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAIYLER C.  |  Overall Experience 
Rating:
3.0

My unit, 527, was very difficult to close the latch. I noticed several dents above the latch like someone beat it with a hammer. I got it closed but almost asked for another unit. If you could grind open the hole The arch slides into future customers won’t have a problem. Thanks.

Thomas G.  |  First Impressions 
Rating:
5.0

The staff was very helpful and attentive to all questions that I had over the period that my personal property was stored there. Great job to everybody.!

JEFFREY G.  |  Overall Experience 
Rating:
1.0

Went in with a reservation come to find out that they gave it to someone else then put us in another unit and charged $30 dollars more ..... called customer service. The first gentlemen that I talked to was very helpful then he transferred me to another department the lady was rude wasn’t helpful at all

TAIYLER C.  |  First Impressions 
Rating:
3.0

Huge inconvenience and annoyance to day having my truck and trailer canceled for being 30 min late. Had to go across town for another only to return to that location to get my stuff out of the storage.

Fred t.  |  Overall Experience 
Rating:
5.0

Staff was excellent!!

MARK K.  |  Overall Experience 
Rating:
1.0

The customer service was so bad if I didn’t absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can’t believe I even paid my money.

Katherine H.  |  First Impressions 
Rating:
4.0

thanks

Mansour A.  |  Overall Experience 
Rating:
5.0

Keep it up

john p.  |  First Impressions 
Rating:
5.0

Buen día. Desde el primer día toda la gerencia y sus empleados muy amables y muy corteses. Pendientes de las necesidades y en un tiempo aceptable.

daniel V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latisha w.  |  Overall Experience 
Rating:
5.0

Increase the access hour to midnight, please.

Gameli K.  |  Overall Experience 
Rating:
2.0

My unit was dirty and had things from the previous tenant still inside.

Irene O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arianna K.  |  First Impressions 
Rating:
5.0

You all were all so helpful, polite n friendly! Thank you all so much!

bessie g.  |  Overall Experience 
Rating:
5.0

The representives were very helpful.

JEROME S.  |  First Impressions 
Rating:
1.0

Horrible

juwuan h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYANN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isa Q.  |  Overall Experience 
Rating:
1.0

The staff does not make customers a priority. The one girl is super rude. She will ask you what you need and then go help someone else - she did this to me twice. The first time I stood in line, when I needed help returning my truck she walked outside with me, then said “I need to get the form and I will be right back”. She went in to help other people and when I asked her if she was going to come back to help me she said well I have to help these people in line first, and I said I already waited for 30 minutes in that line to be helped. I had to wait another 20 minutes for someone (a guy to help me). Forget trying to call to ask 1 question, I was immediately put on hold for 10 Minutes before I could even say hello or ask my question. I had to call back 20 times before someone answered the phone, thankfully it was a manager who was able to answer my question to close out my unit. I will not be returning to this facility.

abagyil a.  |  Overall Experience 
Rating:
5.0

MS Ashley and her staff were outstanding they are always there to answer any questions on phone are in person I will continue to do business there and refer MS Ashley you and your staff are the bomb.

DENISE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B.  |  Overall Experience 
Rating:
2.0

For the over priced cost of the storage unit, you should be able to have 24 hour access. Miss Ashley was fantastic! She deserves a raise! Always going out of her way to make you feel welcome!!

Laurie B.  |  Overall Experience 
Rating:
5.0

I just want to say that Ashley Williams went above and beyond for me,, extremley positive and I could tell she only has thoughts of saying only yes to her customers, when I left happy I was,, you are lucky to have her!!!! Thanks again, long term uhaul customer,, mark kates

MARK K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donald e.  |  First Impressions 
Rating:
5.0

None

Mansour A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATHANIAL W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUSHAD M.  |  First Impressions 
Rating:
5.0

I have rented a storage unit at this location for fifteen years. This positive experience was highlighted by attentive staff and immaculate condition of facilities. I will highly recommend this UHAUL to anyone requiring storage or moving. Thank You Very Much! SPECIAL RECOGNITION OF Ms Ashley Williams who returned my calls - repeatedly - and kept me informed regarding my account credit balance refund. She is a tremendous credit to your operation.

FRANCIS J.  |  Overall Experience 
Rating:
1.0

I cancelled the unit after being locked inside storage area for a half hour .Tried remote given by manager and pressed 2 at same gate then went to other gate.No luck.Pressed intercom also.Called office # Bur calls were forwarded.Poor attitude ans no apologies.Blamed the customer!

Nina F.  |  Overall Experience 
Rating:
2.0

Had a wonderful experience with u haul in Nevada. An awful one in Florida.

Kristy L.  |  First Impressions 
Rating:
5.0

The facility is in a great location and a general manager Ashley was very efficient

charles r.  |  Overall Experience 
Rating:
3.0

Do not count on anything being clean after keeping it here. The rat poison keeps the rats away, but roaches and spiders were the problem. Overall experience was as to be expected.

Ryah h.  |  Overall Experience 
Rating:
3.0

The reason for getting a storage for my truck was to be able to get my truck out anytime I needed it. However for 30 straight days the remote clicker wouldn't work. Left after my 30 days was up

Mitchell M.  |  Overall Experience 
Rating:
5.0

Over the top and beyond the call of duty service!

James G.  |  First Impressions 
Rating:
2.0

The charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discusse

diane c.  |  First Impressions 
Rating:
5.0

Great service! we will definitely use this location again! The manager was awsome!!!

April B.  |  First Impressions 
Rating:
1.0

Poor customer service, over charged for truck rental, staff unprofessional, not helpful at all

CHARLES T.  |  Overall Experience 
Rating:
5.0

...I Thank everyone very much...!

Tangela B.  |  Overall Experience 
Rating:
5.0

...I Thank everybody very much...!

Tangela B.  |  First Impressions 
Rating:
1.0

The service was ok- the experience was extremely horrible & unprofessional. I am disgusted that I paid for storage and was not able to access my belongings the next day. This location failed me.

farrah C.  |  First Impressions 
Rating:
5.0

Daniel was incredibly helpful early in the morning. He was the only one there and successfully helped myself and two other customers at the same time all with a smile on his face.

Jessica K.  |  First Impressions 
Rating:
4.0

Storage unit perfect clean and bug free. I rented 2uhaul trucks and trailers for my car. Perfect. Employees at uhaul was smart and pleasant. I couldn’t ask for more accept when I pay by phone. I would

luciloe s.  |  Overall Experience 
Rating:
3.0

Ubox

Joe W.  |  Overall Experience 
Rating:
2.0

Rented a truck to empty stirsge init. 1 day late on storage - made me pay. Never again. Paid, rented a truck, emptied unit. Understaffed, very busy. Truck would not start....what a mess !!!!

MARGARET G.  |  Overall Experience 
Rating:
2.0

My unit was supposed to be an indoor a/c unit which never had a/c running. Cockroaches were present each time I visited (alive) the facility and I was responsible for my own pest control. Staff rude

Evelyn U.  |  Overall Experience 
Rating:
5.0

Great customer service! From now on I'll go only to this location for my moving needs

Claudia C.  |  First Impressions 
Rating:
5.0

The service was great. Good job

Demeeche K.  |  First Impressions 
Rating:
1.0

The staff put a lock on one of doors tor an audit. The movers I hired @$85.00 an hour. Stood around 45 minutes doing nothing. Costing me over the 3 hours I had scheduled them for. There is much more.

kelly w.  |  Overall Experience 
Rating:
2.0

spot was 10 by 20 My cab would not even fit in that spot it's a regular car spot and then they wanted to reme a 10 by 40 which was not 40 either false advertisement they don't know how to measure

billy b.  |  Overall Experience 
Rating:
5.0

Very pleased with my local U-Haul facility. The storage unit was safe and secure and any reserved vehicles were always ready for me. The staff was very professional.

David S.  |  Overall Experience 
Rating:
3.0

I used your outside parking storage. The spaces and the drive lane are too narrow, the chance of hitting or being hit while backing into a spot is too high.

john b.  |  Overall Experience 
Rating:
5.0

Ashley Williams and the rest of the team there are very professional and do an out standing job. I am looking forward to the next time I need to move or store anything because of there kind attuide.

Ivan T.  |  Overall Experience 
Rating:
3.0

Call Center told me I would have 24 hour access, and no mandatory insurance. These two points are the reason I left. Staff at this location is always top notch.

John J.  |  Overall Experience 
Rating:
5.0

Fast service great costumer service an amazing price

chantel p.  |  Reservation 
Rating:
5.0

Ashley was amazing! Friendly and courteous.

David w.  |  Overall Experience 
Rating:
1.0

There is a serious lack of professionalism, ethics, competence, customer service, efficiency, and honesty lacking in this establishment. Do yourself a HUGE favor and go to another Uhaul location.

Reeva M.  |  Overall Experience 
Rating:
5.0

Excellent service and assistance.

DAVID T.  |  Reservation 
Rating:
5.0

Staff was always ready to help & assist with anything that was asked of them.I really appreciated that!

Charles P.  |  Overall Experience 
Rating:
5.0

perfect

james t.  |  Reservation 
Rating:
5.0

The staff is consistently helpful and supportive, and does quality work!

Kathryn M.  |  Overall Experience 
Rating:
3.0

Staff distracted and not thorough.

Norell J.  |  Overall Experience 
Rating:
1.0

To leave one guy in the store to assist that many people is unacceptable.

maurice j.  |  Reservation 
Rating:
2.0

Your facility is grossly understaffed. Waiting time is runs from excessive to forever, for example it took over 45 minutes to just turn in my remote for the storage. This is unacceptable.

RAY U.  |  Overall Experience 
Rating:
5.0

For all the years I stored my boat there - it was a fantastic experience from day one!

KIRKLAND A.  |  Overall Experience 
Rating:
4.0

Not sure if I was supposed to have given them my lock since I did pay for it when I got the storage.

Ashliegh L.  |  Overall Experience 
No reviews have been submitted for this location.

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