Customer Reviews for U-Haul Moving & Storage of St Albans

6012 MacCorkle Ave SW   Saint Albans, WV 25177
(Rt 60 between South Charleston and Saint Albans)

(304) 766-6971

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 766-6971

6012 MacCorkle Ave SW
Saint Albans, WV 25177
(Rt 60 between South Charleston and Saint Albans)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
3.0

This is not my first time renting a storage unit, so I know to bring a broom with me - and I'm thankful I did...due to the amount of dirt and bugs in it. That wasn't TOO big of a deal for me...but I definitely will lay something down when putting boxes, large mirrors/decor, etc. on the floor. Granted, I don't expect it to be a sanitized haven by any means, and I appreciated the sticky mouse pad, but I'm terrified of mice and I hope I can call the desk for removal if I were to ever find one because I'll have a panic attack. The only reason I rated this as an average experience is because someone who worked there (thank God it wasn't after hours or I'd be screwed), had to come and jerk the door open after swiping my card. I tried at least 20 times after having to sign in/out, then going to the other key login to open the door. Also, I received a free lock with 10x10 unit and was told it'd be in my unit when I arrived - but it was not... (again, thank God it wasn't after hours). Overall, my space is in a great location and it was overall clean...just maybe needed a quick sweep for new customers.

Courtney S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  Overall Experience 
Rating:
5.0

Patrick and his team went above and beyond so many times is was hard to keep track of. They assisted me with my u-boxes, storages and truck rentals with grace all while being an extremely busy location. I highly recommend driving from anywhere in the Charleston area to deal exclusively with Patrick and team he is building at this location.

Nikia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen C.  |  Overall Experience 
Rating:
5.0

Windshield was dirty nasty it had some kind of pop or something on the inside but everything was great and I guy was very helpful and nice

Sarah B.  |  First Impressions 
Rating:
5.0

Great staff, service and facility!

Ronald G.  |  Overall Experience 
Rating:
5.0

Derick was courteous, knowledgeable and helpful

Charles S.  |  First Impressions 
Rating:
4.0

The accommodations were excellent.

Lora B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC D.  |  First Impressions 
Rating:
3.0

I would have rated you above average, but I had trouble getting my account straightened out. I was locked out of my unit even after my account was updated. I paid my bill on line and it took a week to get it credited to my account

Patricia M.  |  Overall Experience 
Rating:
1.0

This was the worst experience I have ever gone through with any company. $75+ for a glorified closet space. Poor customer service, no follow up, no attempt to help resolve the problems we were faced with, no contact person to deal with problems after hours, endless HOURS wasted sitting on hold trying to resolve issues, not to mention the HORRIBLE MUSIC you are forced to listen to while sitting on hold. No lock provided like stated. The WORST EXPERIENCE OF MY LIFE!!!!

Dawn M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

samuel g.  |  First Impressions 
Rating:
1.0

They tried to lock me out of my storage unit even though I was not late on payment or anything. Patrick Holley needs to take some customer service classes because his customer service sucks!! He talks about old employees and drags their name through the dirt which is completely unacceptable! Every time I was in there no one was wearing a mask and I even over heard Patrick telling another employee how he was in contact with someone with COVID. This is completely unacceptable and appalling. Get better employees who know what they’re doing and won’t talk bad about employees!

Lisa D.  |  Overall Experience 
Rating:
3.0

There was suppose to be a free lock with my unit that i never received so i had to go out and buy a lock on short notice now they are calling me telling me i need a different type of lock and i have tried to call them to get it sorted out and get my free lock but i can never get an answer

Gage H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Autumn C.  |  Overall Experience 
Rating:
5.0

Nice clean and secure storage.

ROBERT S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cody K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Drew C.  |  Overall Experience 
Rating:
5.0

Great Staff at St Albans WV uhaul!! Very helpful polite and left nothing unanswered! The property and business was incredibly clean! Great job uhaul!!

Lisa S.  |  First Impressions 
Rating:
5.0

My experience with Uhaul storage was excellent all around. The only problem I ever had was getting through when calling. Wait time was always long, and sometimes never transferred. But as for the office and storage facilities — second to none! Very professional and helpful! Highly recommend! Thank you!

Chris k.  |  Overall Experience 
Rating:
5.0

If you call Uhaul of saint Albans there is no option to speak to someone!!!!!! There needs to be an option to speak to someone!!!!!!

Russell P.  |  Overall Experience 
Rating:
5.0

Thank you!

Chris k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim P.  |  First Impressions 
Rating:
5.0

Rented a unit for 4 years and had no problem but when I rented the uhaul I was very upset at the way they handled it!

jessica t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Lynn H.  |  Overall Experience 
Rating:
5.0

The guys working the evening shift on 02/10/2021 were fantastic and went above and beyond to help me out.

GABRIELLE M.  |  First Impressions 
Rating:
5.0

Great staff and speedy service. Thanks!! Wound recommend!!

Richard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan Keith C.  |  Overall Experience 
Rating:
5.0

I liked my storage unit being inside and it was easy to access after hours when necessary.

George F.  |  Overall Experience 
Rating:
5.0

They were a pleasure to deal with...very helpful and very courteous.

MARK EDWARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeanette m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  First Impressions 
Rating:
4.0

Everything went smooth or the move in.

Michael L.  |  First Impressions 
Rating:
5.0

The check in process was as pleasant and easy as could possibly be. A great experience

Eric S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond S.  |  First Impressions 
Rating:
5.0

Austin letting us get our things out of our U-HAUL was the first break we had all summer. He was a blessing and can’t thank him enough. Only complaint I have is that when signing up a new customer for storage rental the times and upgrades should be gone over and just the whole how to should be explained more thoroughly. Just my opinion tho. The day we moved out of the rental they were very busy and another employee took the time to help my husband and I lift a few heavy items and was very helpful. Thank you to all the St.Albans staff !

Christopher R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

vickie w.  |  First Impressions 
Rating:
5.0

Very helpful staff

Melissa Ann H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
5.0

Austin Dorsey was very professional, quick and a huge asset To Uhaul. I hope I get to work with Austin anytime I need anything from uhaul.

Robert Judson R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tyler s.  |  Overall Experience 
Rating:
5.0

I can’t say how great full I am for Austin and the rest of the St. Albans store. There compassion and understanding has had a tremendous impact for my family. I highly recommend this store and company.

Christopher R.  |  First Impressions 
Rating:
2.0

The rental center was understaffed. I tried to contact the center by phone before moving from out of state but could never get through the automated phone system. There is only room to off load one truck at a time. There were several waiting to to off load a truck. While the center is new and very clean it is inefficient. Reservations or appointments to open new rental of storage lockers could alleviate this problem.

Brian B.  |  First Impressions 
Rating:
5.0

Austin and his staff do an amazing job. They were all very helpful, and the units and bathrooms were very clean and well maintained. Austin went the extra mile to make sure I was accomodated, and that I understood every part of my contract and bill. I recommend this U-Haul location to anyone, it is the best one I have ever seen (and I've been to a lot of U-Haul locations over the years.) Thanks again, Austin and team.

Milos N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob K.  |  First Impressions 
Rating:
5.0

Thank you for the excellent storage rental experience today, and I'll expect to continue renting for a year or so. Of all the U-Haul facilities in several states I've had the pleasure to rent trucks & storage from, yours ranks stellar - highest on the list for available space and cleanliness, and consistently good service from Uhaul - my choice in moving and now also in storage. Could you please do me the favor of changing my address: from 649 Scary Creek Rd, which is my landlady's address, to 764 Scary Creek or PO Box 123, Hamlin, WV 25523 - which is my address. Thanks & stay safe during the global pandemic. Nicolette DuBois Unit 3058

Nicolette D.  |  First Impressions 
Rating:
5.0

Everything was great the facility was clean and well lit . The staff were all very nice and helpful. The only setback I encountered was that I was told I could gain access after hours yo my things and when I went after hours I was denied access. The alarm message kept saying the area is closed. Other than that it was fine. Thank you

Cheryl R.  |  Overall Experience 
Rating:
1.0

Austin Dorsey should be fired. He charged my card without telling me back in 02/03/20 which I was reimbursed for by the owner - still have the email about the incident. Then, when coming to the facility to pick up my uhual to move into my apartment on 07/01/20, Austin Dorsey put me on the red flag/file list; so, I couldn’t rent a uhual at first. When the other manager who goes by Red was on the phone with the representative to figure out why it stated “unknown” to rent to me in the computer, Dorsey walked into the facility with another crew member and yelled “Oh lord! not her again!” Cameras can confirm this on 07/01/2020 at 12:30 PM. I kept my cool and didn’t say anything back. Dorsey walked to Red’s computer monitor instantly, and Red said “can I clear this” to Dorsey, and he stated “I don’t care”. As i got my keys and was walking to the truck, he told another crew member, “I will just flag her again”. This is unacceptable, unprofessional, and an abusive of power. Additionally, uhual needs to investigate when individuals are placed on the do not rent list. That is just completely unacceptable.

kayla p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnayna Dennise E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie P.  |  First Impressions 
Rating:
5.0

The place way clean. I had easy access.

Christie Lee F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany s.  |  Overall Experience 
Rating:
5.0

Great large clean and comfortable indoor facility. Security is top notch.

George M.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Victor W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tosha L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph D.  |  First Impressions 
Rating:
5.0

Martha Dixon and Austin were very friendly and helpful with the process of renting a uhaul truck and the storage unit.

Elyse P.  |  First Impressions 
Rating:
5.0

Very easy process, friendly staff, super clean units

Elizabeth R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sakena J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frances Lynn H.  |  First Impressions 
Rating:
5.0

Super nice facility, nice employees. Showed us right to our unit and explained the process. Would recommend for your storage needs

corrie w.  |  First Impressions 
Rating:
5.0

Great storage units and clean.

samantha T.  |  Overall Experience 
Rating:
5.0

Best storage I ever used! Unbelievably clean, well-lit. I will never use anything other than U-Haul storage for needs in the future.?

TRACY K.  |  Overall Experience 
Rating:
4.0

Facility was very clean

BRANDON K.  |  First Impressions 
Rating:
2.0

Online reservations were ignored when I moved in. Signed up for auto-pay, but was charged late fee because the U-Haul employee who set it up (quoting the manager) "Didn't know what she was doing."

Bryan M.  |  Overall Experience 
Rating:
4.0

Facilities and staff were great! I would definitely get a storage unit here again!

Bobby M.  |  Overall Experience 
Rating:
5.0

Great experience! Patrick was very knowledgeable and helpful. He had our car unloaded in no time and had us set up with the perfect storage unit for all of our belongings.

Carl N.  |  First Impressions 
Rating:
4.0

The office was closed when my movers and I arrived on 13/15/19 7pm. When making my storage unit reservation, the rep. said they were open until 10pm. I lost my free movers and had to pay movers 12/16

Tamara S.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Plus, this location is very clean.

ROBERT P.  |  First Impressions 
Rating:
5.0

Straightforward and stress free

John C.  |  First Impressions 
Rating:
5.0

Outstanding place!

Jeffery A.  |  Overall Experience 
Rating:
5.0

great service

Martha B.  |  Overall Experience 
Rating:
5.0

Great facility, great staff, and a wonderful experience!

Josie H.  |  Overall Experience 
Rating:
5.0

The best facility I have ever seen.

john f.  |  Overall Experience 
Rating:
5.0

Extremely knowledgeable & helpful.

karen k.  |  First Impressions 
Rating:
5.0

Seemed very knowledgeable and very professional.

Kim E.  |  First Impressions 
Rating:
5.0

The storage was very nice and clean. Dry. The staff were polite and friendly . The wait didn't take long.

Kathleen J.  |  First Impressions 
Rating:
5.0

Excellent service!

Jeffery A.  |  First Impressions 
Rating:
4.0

Friendly staff. Helpful and took care of our needs.

phillip h.  |  First Impressions 
Rating:
2.0

I returned the equipment and got reserved my storage unit @ 6 pm. I was locked out of the building for 45 mins without help after they reset the alarm. That lead to me paying moving help extra hour.

Ahmad Ramy E.  |  First Impressions 
Rating:
5.0

Excellent customer service. He walked me through the security steps to get to my floor/storage unit. Very helpful.

Anthony K.  |  First Impressions 
Rating:
5.0

The Representative that assisted me was very knowledgeable and courteous. He made my experience quick and easy.

Andrea L.  |  First Impressions 
Rating:
5.0

Very polite, professional and friendly. Satisfied customer

cherie t.  |  First Impressions 
No reviews have been submitted for this location.

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