Customer Reviews for U-Haul Moving & Storage of St Albans

3179 reviews

6012 MacCorkle Ave SW   Saint Albans, WV 25177
(Rt 60 between South Charleston and Saint Albans)

(304) 766-6971

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 766-6971

6012 MacCorkle Ave SW
Saint Albans, WV 25177
(Rt 60 between South Charleston and Saint Albans)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Angela Lynn T. 
Rating:
5.0

Your people are the reason for your success

Eric P. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Antonio P. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Nothing to improve regarding today's rental - service was excellent.

James Alex N. 
Rating:
4.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

THANKS AGAIN

DOUG H. 
Rating:
5.0

You guys need to advertise and tell people about your “loader” program… they were a lifesaver, prompt, quick, and very helpful and nice. Can't recommend them enough!!!

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

David Michael T. 
Rating:
5.0

Customer did not leave a comment.

JOHN GARNER J. 
Rating:
5.0

Derick was courteous, knowledgeable and helpful

Charles S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danford Lee S. 
Rating:
4.0

The accommodations were excellent.

Lora B.  |  Overall Experience 
Rating:
5.0

Sirius xm radio in the trucks? that would be all. Lol :)

Timothy Scott J. 
Rating:
2.0

Customer did not leave a comment.

Denise H. 
Rating:
3.0

The trailer I was supposed to rent had not been serviced. The stop / signal lights did not work. The service rep that hooked the trailer to my vehicle did not check the lights after hooking up the trailer. I had to notify him that the lights were inoperable. After an hour of him trying to fix something that should have already been tested during routine maintenance, he decided to give me a replacement trailer. This is just par for the course when dealing with U-Haul. Never expect great!!!

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW EDWIN T. 
Rating:
3.0

Need to give paper receipt instead of online. Trucks needs to be cleaned.

Kelli Renee S. 
Rating:
5.0

Patrick was very helpful! This wasnt the original location we were supposed to take it to. However that location couldnr take it because it was so big. This one took the equipment no problem! Very helpful and professional

bethanna H. 
Rating:
5.0

Workers were extremely helpful and friendly. Had to go to this location after a mix up and they were extremely accommodating. The other location had extremely friendly and helpful staff as well. Overall very impressed with our experience

Langley M. 
Rating:
5.0

Customer did not leave a comment.

Quinton Tod S. 
Rating:
5.0

Customer did not leave a comment.

ERIC D.  |  First Impressions 
Rating:
5.0

The process and price were great. The equipment is a little dated

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Good service. Nice people

Tyree C. 
Rating:
3.0

I would have rated you above average, but I had trouble getting my account straightened out. I was locked out of my unit even after my account was updated. I paid my bill on line and it took a week to get it credited to my account

Patricia M.  |  Overall Experience 
Rating:
1.0

This was the worst experience I have ever gone through with any company. $75+ for a glorified closet space. Poor customer service, no follow up, no attempt to help resolve the problems we were faced with, no contact person to deal with problems after hours, endless HOURS wasted sitting on hold trying to resolve issues, not to mention the HORRIBLE MUSIC you are forced to listen to while sitting on hold. No lock provided like stated. The WORST EXPERIENCE OF MY LIFE!!!!

Dawn M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

samuel g.  |  First Impressions 
Rating:
5.0

Thank you guys from our Saint Albans Uhaul for working hard an keeping those trucks clean and ready to use everyday

ANNA M. 
Rating:
4.0

Customer did not leave a comment.

Traci T. 
Rating:
4.0

Customer did not leave a comment.

LISA LYNN Y. 
Rating:
1.0

They tried to lock me out of my storage unit even though I was not late on payment or anything. Patrick Holley needs to take some customer service classes because his customer service sucks!! He talks about old employees and drags their name through the dirt which is completely unacceptable! Every time I was in there no one was wearing a mask and I even over heard Patrick telling another employee how he was in contact with someone with COVID. This is completely unacceptable and appalling. Get better employees who know what they’re doing and won’t talk bad about employees!

Lisa D.  |  Overall Experience 
Rating:
3.0

I rented a truck for 3 days. Was charged for 4 days. Had to argue with the representative to make him understand that I had been overcharged.

Scott B. 
Rating:
3.0

There was suppose to be a free lock with my unit that i never received so i had to go out and buy a lock on short notice now they are calling me telling me i need a different type of lock and i have tried to call them to get it sorted out and get my free lock but i can never get an answer

Gage H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Brooke P. 
Rating:
5.0

Customer did not leave a comment.

Autumn C.  |  Overall Experience 
Rating:
5.0

Nice clean and secure storage.

ROBERT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca E. 
Rating:
1.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

You have lost me as a customer. You charged me 50 dollar cleaning fee when I cleaned the truck before I returned. Good bye

Anuj C. 
Rating:
1.0

THIS REVIEW IS FOR MY ORIGINAL RESERVATION - St. Albans Mini Storage LLC. My original reservation included a truck. I was called the day before was told my pick up location would be 2 hours away - not possible. The person who called was not helpful finding any alternative. I had to rent a truck from another company at the last minute which cost more. Also, this drop off location was not my original. The original location had no people working and no one answered phone calls. I was suppose to store my belongings there. I was originally told the first month was free but because my truck reservation was cancelled (again - two hours away). The location I was forced to move to was twice as expensive. I was under the impression first month would be free but it was not. I had multiple hours wasted and spent more money than expected because of all this.

Justin C. 
Rating:
1.0

The truck I received wouldn't go over 55 on the four lane empty! It sounded like it was going to break down at any moment. I had to wait a long time to get waited on when I picked the truck up because the guys there were on their cell phones. I rented a utility dolly which was in the store and had to be taken to the truck, I had several things including my purse in my hands and then was struggling with the Dolly they never offered to assist but simply told me that my truck was 6 rows down to look for the numbers and check in on my phone . I called numerous times to see how much it would cost to keep it 2 hours over and couldn't get anyone . We kept the truck 2 hours over and when I returned I was charged an entire day including insurance and the cost of equipment again . I get being charged for the truck for 2 hours but an entire day? You can rent them for an hour+ so why couldn't I rent for only 2 additional hours. I once again had to stand at the counter and wait to be waited on because the guy behind the counter was on his cell phone .. same guy as yesterday a guy came in from outside and waited on me while the other was still on his phone.. he didn't even greet me . The $288 I spent at that location was not only the last money I spend in Charleston with Uhaul but the last time I chose uhaul completely! We rent often from My employment as well as my husbands and that won't happen anymore

KIMBERLY DAWN H. 
Rating:
5.0

Customer did not leave a comment.

LEA ANNA B. 
Rating:
4.0

Customer did not leave a comment.

Cody K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Drew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick Almon G. 
Rating:
5.0

Great Staff at St Albans WV uhaul!! Very helpful polite and left nothing unanswered! The property and business was incredibly clean! Great job uhaul!!

Lisa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris B S. 
Rating:
1.0

Well I reserved a truck for today and was told by Austin Dorsey that I had to bring it back in 6 hours because he had rented it out to someone else but my understanding is that I rented it for 24 hours so I had to rush and get done

GLEN EUGENE L. 
Rating:
5.0

The staff was super friendly and a pleasure to deal with!

Mark Edward M. 
Rating:
5.0

My experience with Uhaul storage was excellent all around. The only problem I ever had was getting through when calling. Wait time was always long, and sometimes never transferred. But as for the office and storage facilities — second to none! Very professional and helpful! Highly recommend! Thank you!

Chris k.  |  Overall Experience 
Rating:
5.0

Lost my paperwork but no problem, Quick unhook Used cell phone to calculate my extra day charge. (Less than I thought). Had my credit card on file and on my way in under 5 minutes. Great service.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KEITH P. 
Rating:
4.0

Customer did not leave a comment.

Kenneth T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT CHARLES B. 
Rating:
4.0

Customer did not leave a comment.

JAMES RAY P. 
Rating:
4.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

I was supposed to pickup my uhaul at location but i was told to go to St. Albans WV instead.

Lonzo Glen P. 
Rating:
5.0

Customer did not leave a comment.

TIMMOTHY ALLEN M. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Great service - speedy pick-up and drop off / will be back to this location.

REGINALD H. 
Rating:
4.0

The guy was there to shut off the elevator in the middle of us loading the uhaul. He waited for us but was rude saying he was doing us a favor by waiting to shut off the elevator. We pay almost $102.00 a month for storage and had he shut it off after paying for a uhaul. I would have called corporate

CHRIS R. 
Rating:
5.0

Best job friendly people love the service keep doing great job

Anuj C. 
Rating:
5.0

Customer did not leave a comment.

Juanita S. 
Rating:
2.0

Poor customer service the day of pick up will prevent me from returning to that location

Dwayne Douglas T. 
Rating:
5.0

Customer did not leave a comment.

debbie F. 
Rating:
5.0

Customer did not leave a comment.

Heather Leslie Y. 
Rating:
2.0

The two employees when I first went in were friendly and helpful but the one that checked us in needs to take a class in dealing with customers.

TERRY J. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
1.0

It would take too long to type out all the things wrong with our experience

Timothy Scott P. 
Rating:
4.0

Customer did not leave a comment.

donald S. 
Rating:
5.0

Honestly, this rental was 8 months ago - I don't know why they emailed me today asking for a review. The location is nice enough and they have everything you need. They just aren't real timely with their review reminder emails, apparently.

Lewis H. 
Rating:
5.0

Customer did not leave a comment.

carolyn T. 
Rating:
5.0

If you call Uhaul of saint Albans there is no option to speak to someone!!!!!! There needs to be an option to speak to someone!!!!!!

Russell P.  |  Overall Experience 
Rating:
5.0

Thank you!

Chris k.  |  First Impressions 
Rating:
5.0

Professional and very helpful. Nothing to improve. Wouldn't change a thing! Thank you!

CHRISTOPHER MICH K. 
Rating:
3.0

Overall ok

Rob B. 
Rating:
5.0

Customer did not leave a comment.

MEGAN C. 
Rating:
5.0

Customer did not leave a comment.

Bradford D. 
Rating:
4.0

Right now i can't think of anything to make it any better

Christopher Mic V. 
Rating:
5.0

Customer did not leave a comment.

Karen Lynn K. 
Rating:
5.0

Customer did not leave a comment.

Kim P.  |  First Impressions 
Rating:
4.0

One of the service personnel at this location helped me find a storage unit to keep my stuff in. She also told me about the free month rental for any one way rentals I had during the last year. I had 3 and she wanted to know which rental would I like her to put the first month of free rental toward. She then spoke with my fiancé about it while I was trying to unloaded the 10' truck we had returned. Now the manager has said that you won't stand by your deal of a free month for each one-way rental within the last year.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Rented a unit for 4 years and had no problem but when I rented the uhaul I was very upset at the way they handled it!

jessica t.  |  Overall Experience 
Rating:
2.0

First off the bed of the truck was filled with snow...it took over an hour to clear the snow so that the bed was usable. The contracted rate per mile over 100 miles was was changed at drop off from .39c to .79c. I called to inform about weather conditions and that I would be 2 hours late and they charged me for an entire day. My contract rate was $285 for a pickup truck and trailer. My final bill was $730...I made multiple calls to Uhaul's and attempted to speak with a manager with no resolution nor follow-up from Uhaul. I've rented with Uhaul's 4 separate times in the past two months and this was by far my worst experience. I'm hoping that someone in senior management will look into this matter and so right by me as a loyal customer of Uhaul.

Sheena W. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
4.0

Customer did not leave a comment.

jessica K. 
Rating:
5.0

Customer did not leave a comment.

Frances Lynn H.  |  Overall Experience 
Rating:
5.0

The guys working the evening shift on 02/10/2021 were fantastic and went above and beyond to help me out.

GABRIELLE M.  |  First Impressions 
Rating:
5.0

The two gentlemen working that day were very helpful with loading my auto onto the auto dolly. It was very much appreciated.

MATTHEW DAWSON W. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

We bought a mattress; the delivery fee was $75, and may have taken a day or two to be delivered. We simply went down the block and rented this truck, brought the mattress home, and dropped off the truck in the space of an hour; and it saved us about $25! Thanks so much!

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY A N. 
Rating:
4.0

Customer did not leave a comment.

CEDRIC ALONZO L. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
3.0

Customer did not leave a comment.

GLENN DONALD G. 
Rating:
5.0

Great staff and speedy service. Thanks!! Wound recommend!!

Richard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan Keith C.  |  Overall Experience 
Rating:
4.0

put a spare on the trailer.

Douglas Jackson W. 
Rating:
5.0

Very helpful and courteous!

Jaime Tenille A. 
Rating:
5.0

Tyler Lemaster was out standing, friendly, helpful, and deserves a raise!

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Teresa Ann S. 
Rating:
5.0

I liked my storage unit being inside and it was easy to access after hours when necessary.

George F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

JOHN DAVID J. 
Rating:
4.0

Tire pressure on the truck was low. The staff was helpful, but did not walk through the truck with me.

FREDRIC W. 
Rating:
3.0

Staff not wearing masks when sign on door clearly states masks must be worn. Manager and staff very rude.

Danny H. 
Rating:
5.0

They were a pleasure to deal with...very helpful and very courteous.

MARK EDWARD M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Heather Marie R. 
Rating:
5.0

Customer did not leave a comment.

Aaron Paul P. 
Rating:
5.0

Customer did not leave a comment.

Eric Scott B. 
Rating:
5.0

Customer did not leave a comment.

jeanette m.  |  Overall Experience 
Rating:
5.0

Only reason Im commented on truck was the truck rented by other people that never paid bill on truck an Uhaul had time getting Equipment back I got feed they owed paid an rented truck they already had with stuff In the truck still . Got the truck rental my name took truck people stuff out truck . Return truck same day back Uhaul I was very satisfied with the way Uhaul Management took care issues they was very professional in there job.

Richard W. 
Rating:
1.0

The man was completely rude. He ran off on his little motorized scooter and assumed we would know where to turn in the back to return the equipment where he wanted it. He just sat there once we got in the back to drop the equipment. We will never use this location again. No need for rudeness.

JEREMY S. 
Rating:
5.0

Nothing comes to mind. Step by step the service was Excellent from the greeting to the final closure of the contract. Looking forward to doing business with you again. Thanks for your service

DONALD THOMAS SR B. 
Rating:
4.0

The truck steering had a lot of play in it and you had to slam the drivers door a few times for it to shut completely. Other then that the truck was clean

Craig T. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Darlene S. 
Rating:
5.0

No improvement needed

GARY MARVIN W. 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  First Impressions 
Rating:
4.0

Everything went smooth or the move in.

Michael L.  |  First Impressions 
Rating:
5.0

The check in process was as pleasant and easy as could possibly be. A great experience

Eric S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond S.  |  First Impressions 
Rating:
5.0

Austin letting us get our things out of our U-HAUL was the first break we had all summer. He was a blessing and can’t thank him enough. Only complaint I have is that when signing up a new customer for storage rental the times and upgrades should be gone over and just the whole how to should be explained more thoroughly. Just my opinion tho. The day we moved out of the rental they were very busy and another employee took the time to help my husband and I lift a few heavy items and was very helpful. Thank you to all the St.Albans staff !

Christopher R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

vickie w.  |  First Impressions 
Rating:
5.0

Very helpful staff

Melissa Ann H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
5.0

Austin Dorsey was very professional, quick and a huge asset To Uhaul. I hope I get to work with Austin anytime I need anything from uhaul.

Robert Judson R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tyler s.  |  Overall Experience 
Rating:
5.0

I can’t say how great full I am for Austin and the rest of the St. Albans store. There compassion and understanding has had a tremendous impact for my family. I highly recommend this store and company.

Christopher R.  |  First Impressions 
Rating:
2.0

The rental center was understaffed. I tried to contact the center by phone before moving from out of state but could never get through the automated phone system. There is only room to off load one truck at a time. There were several waiting to to off load a truck. While the center is new and very clean it is inefficient. Reservations or appointments to open new rental of storage lockers could alleviate this problem.

Brian B.  |  First Impressions 
Rating:
5.0

Austin and his staff do an amazing job. They were all very helpful, and the units and bathrooms were very clean and well maintained. Austin went the extra mile to make sure I was accomodated, and that I understood every part of my contract and bill. I recommend this U-Haul location to anyone, it is the best one I have ever seen (and I've been to a lot of U-Haul locations over the years.) Thanks again, Austin and team.

Milos N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob K.  |  First Impressions 
Rating:
5.0

Thank you for the excellent storage rental experience today, and I'll expect to continue renting for a year or so. Of all the U-Haul facilities in several states I've had the pleasure to rent trucks & storage from, yours ranks stellar - highest on the list for available space and cleanliness, and consistently good service from Uhaul - my choice in moving and now also in storage. Could you please do me the favor of changing my address: from 649 Scary Creek Rd, which is my landlady's address, to 764 Scary Creek or PO Box 123, Hamlin, WV 25523 - which is my address. Thanks & stay safe during the global pandemic. Nicolette DuBois Unit 3058

Nicolette D.  |  First Impressions 
Rating:
5.0

Everything was great the facility was clean and well lit . The staff were all very nice and helpful. The only setback I encountered was that I was told I could gain access after hours yo my things and when I went after hours I was denied access. The alarm message kept saying the area is closed. Other than that it was fine. Thank you

Cheryl R.  |  Overall Experience 
Rating:
1.0

Austin Dorsey should be fired. He charged my card without telling me back in 02/03/20 which I was reimbursed for by the owner - still have the email about the incident. Then, when coming to the facility to pick up my uhual to move into my apartment on 07/01/20, Austin Dorsey put me on the red flag/file list; so, I couldn’t rent a uhual at first. When the other manager who goes by Red was on the phone with the representative to figure out why it stated “unknown” to rent to me in the computer, Dorsey walked into the facility with another crew member and yelled “Oh lord! not her again!” Cameras can confirm this on 07/01/2020 at 12:30 PM. I kept my cool and didn’t say anything back. Dorsey walked to Red’s computer monitor instantly, and Red said “can I clear this” to Dorsey, and he stated “I don’t care”. As i got my keys and was walking to the truck, he told another crew member, “I will just flag her again”. This is unacceptable, unprofessional, and an abusive of power. Additionally, uhual needs to investigate when individuals are placed on the do not rent list. That is just completely unacceptable.

kayla p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnayna Dennise E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie P.  |  First Impressions 
Rating:
5.0

The place way clean. I had easy access.

Christie Lee F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany s.  |  Overall Experience 
Rating:
5.0

Great large clean and comfortable indoor facility. Security is top notch.

George M.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Victor W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tosha L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph D.  |  First Impressions 
Rating:
5.0

Martha Dixon and Austin were very friendly and helpful with the process of renting a uhaul truck and the storage unit.

Elyse P.  |  First Impressions 
Rating:
5.0

Very easy process, friendly staff, super clean units

Elizabeth R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sakena J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frances Lynn H.  |  First Impressions 
Rating:
5.0

Super nice facility, nice employees. Showed us right to our unit and explained the process. Would recommend for your storage needs

corrie w.  |  First Impressions 
Rating:
5.0

Great storage units and clean.

samantha T.  |  Overall Experience 
Rating:
5.0

Best storage I ever used! Unbelievably clean, well-lit. I will never use anything other than U-Haul storage for needs in the future.?

TRACY K.  |  Overall Experience 
Rating:
4.0

Facility was very clean

BRANDON K.  |  First Impressions 
Rating:
2.0

Online reservations were ignored when I moved in. Signed up for auto-pay, but was charged late fee because the U-Haul employee who set it up (quoting the manager) "Didn't know what she was doing."

Bryan M.  |  Overall Experience 
Rating:
4.0

Facilities and staff were great! I would definitely get a storage unit here again!

Bobby M.  |  Overall Experience 
Rating:
5.0

Great experience! Patrick was very knowledgeable and helpful. He had our car unloaded in no time and had us set up with the perfect storage unit for all of our belongings.

Carl N.  |  First Impressions 
Rating:
4.0

The office was closed when my movers and I arrived on 13/15/19 7pm. When making my storage unit reservation, the rep. said they were open until 10pm. I lost my free movers and had to pay movers 12/16

Tamara S.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Plus, this location is very clean.

ROBERT P.  |  First Impressions 
Rating:
5.0

Straightforward and stress free

John C.  |  First Impressions 
Rating:
5.0

Outstanding place!

Jeffery A.  |  Overall Experience 
Rating:
5.0

great service

Martha B.  |  Overall Experience 
Rating:
5.0

Great facility, great staff, and a wonderful experience!

Josie H.  |  Overall Experience 
Rating:
5.0

The best facility I have ever seen.

john f.  |  Overall Experience 
Rating:
5.0

No problem with anything very nice people working there! !

John D.  |  Overall Experience 
Rating:
5.0

Extremely knowledgeable & helpful.

karen k.  |  First Impressions 
Rating:
5.0

Seemed very knowledgeable and very professional.

Kim E.  |  First Impressions 
Rating:
5.0

The storage was very nice and clean. Dry. The staff were polite and friendly . The wait didn't take long.

Kathleen J.  |  First Impressions 
Rating:
5.0

Excellent service!

Jeffery A.  |  First Impressions 
Rating:
4.0

Friendly staff. Helpful and took care of our needs.

phillip h.  |  First Impressions 
Rating:
2.0

I returned the equipment and got reserved my storage unit @ 6 pm. I was locked out of the building for 45 mins without help after they reset the alarm. That lead to me paying moving help extra hour.

Ahmad Ramy E.  |  First Impressions 
Rating:
5.0

Excellent customer service. He walked me through the security steps to get to my floor/storage unit. Very helpful.

Anthony K.  |  First Impressions 
Rating:
5.0

Would highly recommend this facility.

Earl W.  |  Overall Experience 
Rating:
5.0

The Representative that assisted me was very knowledgeable and courteous. He made my experience quick and easy.

Andrea L.  |  First Impressions 
Rating:
5.0

Just moved here from California. The gentleman at this facility are top-notch, highest-caliber professionals I’ve ever encountered. Their facility is immaculate, & easy to load/off load, God Bless.

Earl W.  |  First Impressions 
Rating:
5.0

The facility was super nice the staff was friendly! I would recommend the St Albans Uhaul to anyone. Thanks!

Roberta M.  |  Overall Experience 
Rating:
5.0

Great new and clean facility.

Aniel P.  |  Overall Experience 
Rating:
5.0

great service very clean storage unit

Roberta M.  |  First Impressions 
Rating:
5.0

Very polite, professional and friendly. Satisfied customer

cherie t.  |  First Impressions 
Rating:
5.0

Very friendly service, very very helpful. I would recommend using this location

everett m.  |  First Impressions 
Rating:
5.0

The staff there is amazing I was thoroughly impressed with this team

Sonya A.  |  Reservation 
No reviews have been submitted for this location.

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