Not sure if my deposit was electronically returned, as it was not returned when I returned vehicle. Will check on this and may need further contact.Doris D.
Customer Reviews for U-Haul Moving & Storage of St Albans
Saint Albans, WV 25177
(Rt 60 between South Charleston and Saint Albans)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no 10x20buildings . So they actually made available 4- 10x10 building available so I could use there facility . I got them for the same price as the 10x20 storage facility. So we both were happy. Thank you so muchdebbie s. | First Impressions
Customer did not leave a comment.Stephen H.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.John T.
Customer did not leave a comment.amanda S.
Very dusty needed to be wiped done and vacuumed outCHARLES J.
My only complaint about my Uhaul experience is the Moving Help that Uhaul recommended at the beginning of my move (at the Uhaul in Hagerstown, MD). TERRIBLE experience, TERRIBLE moving company. I wish they would be removed from your list of recommended movers because they were awful in terms of how disrespectful they were to me as well as how terribly they packed our uboxes. However, all uhaul staff I have spoken to (outside of one or two people at the 800 number) have been helpful and kind. Delivery and pick up at our new house went smoothly.Isabella L.
Fine experience. Disappointed that they kept my full months rent but only used 3 days of the month. Should have been able to pro rate itNeal D. | Overall Experience
Everyone is so friendly and helpfulMelinda C.
Customer did not leave a comment.Neal D.
You quoted me for 19.95 a day but was charged 89.95 big differenceStephanie E.
Customer did not leave a comment.Justin G.
Make your policy changes more noticeable on your website.Margaret Y.
Out standing! Big dick energy!andrew P.
Customer did not leave a comment.Lindsay W.
Customer did not leave a comment.John B.
The people are very friendly and helpfulMelinda C.
Customer did not leave a comment.Grant S.
Everyone is so friendly and helpfulMelinda C. | Online Move In
Steering was very sloppy with too much play making it difficult to keep the truck in its lane. Glad my use of this truck didn't involve any long haul purposes.Douglas H.
Customer did not leave a comment.Patricia T. | Overall Experience
Not very friendly . Plus if gas's isn't exact even though on your paper it looks to be correct they supposedly can tell how many gallons of gas you need to put it back exactly . So if it is in between 1/2 and 1/4 . They make you pay there $5 a gallon . And they round up to 2 gallons event though you was told oh it's about gallon and half short . I had that it was where it was when we received it . Uhual will be last resort to rent a truck Again . Also mileage wasn't exactly what was on paper and I tried to show them it was even though they said just mark the difference . They round down in there side and when you bring band they round up in mileage so you have to pay moreEthan E.
Customer did not leave a comment.Debra A.
Directions to turn in the truck were not clear from the road out front and I had to go up the road and turn around to get into the return area!James R.
The employees were vary rude and we're not friendly or personable. Worst experience ever with Uhaul employees.Cynthia W.
Customer did not leave a comment.Vicki S.
Grumpy girl with tongue ring at desk scares me but in a good way. Please don't hit me.ANTONIO KEITH P.
Customer did not leave a comment.Amanda M.
Staff was super friendly enjoyed talking to them. If I every have to do stuff later with U-Haul I will definitely use this locationJOSEPH T.
Customer did not leave a comment.James M.
Like my grandpa Use to say. Ketchup is good on anything! He's dead now and wasn't a smart man. But U-Haul in saint Albans spot on! â¤ï¸â¤ï¸â¤ï¸ANTONIO K.
Customer did not leave a comment.cHRIS A. | Overall Experience
Very friendly staffVicki O.
I rented a car hauler trailer for a local vehicle move. The staff was very helpful and courteous. The trailer worked perfect.Brett M.
Access hours could stand to be later in the day for people that work later.Langley M. | Overall Experience
Everything was fine and done in a timely fashion.mary D.
Get more vehicles. I can never extend a rental if I need to! How about some discounts for us that rent oftenKrystal M.
Customer did not leave a comment.Jimmy M.
I would recommend this location only because the 3 workers working on August 11th helped make my reservations work. I reserved 2 10 ft trucks for pickup on August 11 and when I got there, there were no trucks available. I had to reserve 9 ft cargo vans. And right before I left, a 10 ft truck showed up. We were there for 45 mins. Unacceptable!TimothyLane B.
Customer did not leave a comment.Mark Allen L.
Customer did not leave a comment.Joshua W.
Customer did not leave a comment.Joe H.
Customer did not leave a comment.Andrew G. | Overall Experience
Great experience renting at this place, customer assistance was quick and very friendly. I was explained every detail of my rental. We will definitely rent here next time.Carmen T.
Customer did not leave a comment.Judith S. | Overall Experience
Great customer service and a very clean and maintained facility. Rental units are also very nice!Robin C.
Customer did not leave a comment.Latasshia D.
Customer did not leave a comment.Mike J.
I was quoted $850 via your website, I go to pick up the uhaul and was informed it would be $1100, the associate was camping at the counter and made no attempt to correct the cost, very infuriatingroger M.
The young lady that helped with the rental was very knowledgeable and the process went smoothly. Have used this location before.Thomas N.
Good service , courteous employees , overall a pleasant experience …Steven B. | First Impressions
Customer did not leave a comment.Wd I.
LOTS of new employees not really knowing what to do, lol. LOTS of CONFUSION!Phil W.
Great experience, quick and easy. No complaints!Adam C.
Can't think of anything. Friendly staff. Quick service.AmyJo R.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Eric Y.
Customer did not leave a comment.PATRICK G.
Customer did not leave a comment.edward r. | First Impressions
What i can say is that, the guy who i spoke with. He is the best. Easy to ask question and answers all my queries. I forgot his name actually.Ronald S.
Great staff at this location.DAVID B.
Customer did not leave a comment.Sheri B. | First Impressions
Your current staff at this location on Mccorkle Ave St Albans are very personable, polite and very educated in how to assist your customers best! I had rented from this location before and the staff at that time were lacking in their customer service skills. I can honestly say your current team at this location, even the one girl being trained at the time, were very courteous, helpful and provided an overall great experience! Thank you!Tammy A.
Customer did not leave a comment.Thomas V.
Can do anything to improve. Store is perfection.Antonio P.
Great customer service I was in a bind for the size truck I needed and Katelyn helped me out!ANTONIOKEITH P.
Customer did not leave a comment.CANDACE ANN V. | First Impressions
Customer did not leave a comment.Jimmy R.
Customer did not leave a comment.ray A.
Customer did not leave a comment.Carolyn H.
Customer did not leave a comment.Lee A.
Customer did not leave a comment.Roger H.
When I went there to pick up my equipment there were three guys working, I had to wait because they were planning a surprise party. They were on their phone talking together and discoursing (Maui) not having time to talk to customers.ABRAHAM CYRUS F.
Customer did not leave a comment.Elizabeth W.
Fucking amazingAntonio P.
Perfection! Only way this place could get any better is if I walk in and they through me a beer and say dinners ready, then I would just go all in a ditch my wife and kids and put a ring on it.Antonio P.
I rent trucks from Uhaul often, but the only complaint I have is related to one experience with the storage facility. The elevator wasn't working properly when we were moving out. It stopped working before we got out first load out. The employee, manager on site, and the manager he called a not helpful at all. We were expected to carry heavy and bulky items down 3 flights of stairs. I rented a uhaul truck and was paying people to help move the stuff. The manager who was called by the employee didn't care that I paid for a truck and hired help and wasn't going to be able to move my stuff - I had to eat the cost. To top ot off, I am the one who fixed the elevator. I located a piece of rubber trim that was loose from the door on the inside lower part of the door. It was interfering with the sensor. Once I got the piece to stay in place, the elevator worked fine. After the lack of concern from the manager, I should've billed Uhaul for a service call.sandy c. | Overall Experience
Customer did not leave a comment.Frances N.
Nice people. They were great. Also, bathroom was spotless. I know that isn't something you hear frequently but it really was. That detail showed the entire operation probably performs well.James L.
Customer did not leave a comment.Frank C.
Customer did not leave a comment.Jacqualin T.
Customer did not leave a comment.Justin C.
Made reservation for different location but it did not honor the reservation. I was sent to this location instead which was miles out of my way and did not have the truck size I had reserved. They offered no accommodations for reneging on the reservation and only partially mitigated my loss of time and money after I insisted.Joseph H.
Outstanding service.Christopher B.
The storage area of the truck had an abundance of cat urine odor. Employees were all terrificIva M.
Easy Pick up / Easy return, change nothingMatthew B.
New tires & chainâ€¦ felt very comfortable with main equipment in excellent condition.Tammy W.
The lady waiting on me during pickup was very rudemelissa B.
Very friendly people. Definitely recommend!nathaniel m. | First Impressions
I rented unit 1172 on the morning of 6/29 but didn’t move anything into it. I realized it was too small and reserved unit 1207. I called that day and could not get through to anyone. I called back the next day and they told me they would refund the charge for the smaller unit since i hadn’t moved anything in and was moving to a bigger unit. I was still charged for the smaller unit.Ashley P. | Online Move In
Customer did not leave a comment.Laura M. | Overall Experience
Did not drop off to this location. I had a flat tire 2 times. Fixed it the first time at my expense to get home. It went flat 2nd time and I parked it at a old Uhaul location. Tire was fixed, meanwhile I ended up in the Hospital and communicated this to the store I needed to drop and and to Charleston. They still charged me an additional $100.00. The place I dropped it at was still showing as a Uhaul location on line. Would like to have my $100.00 back. Shawn Huffman 304-619-5548Shawn H.
No complaints at all. Staff is super friendly and Patrick's beard is outstandingAntonio P.
Customer did not leave a comment.Jim F.
Very safe, clean, secure facility----and the staff was very friendly and helpful!tonya b. | Overall Experience
The two complaints I have is that first of all there are not enough flat carts. There are two. There are four mattress carts. The biggest complaint I have is that this is the first storage unit I have used that you are not pro rated your money back for time not used. We vacated our unit on the 6th but we were paid through the 19th. I don’t that is fair. They basically got a half month of free money. Not just storage units but most businesses pro rate your money back.jennifer m. | Overall Experience
Customer did not leave a comment.Betty G.
Customer did not leave a comment.Ashley P. | Online Move In
Customer did not leave a comment.Paul G.
Everyone was so helpful! Excellent customer service. From the uboxs to renting the van, everything went great! Will recommend uhaul to anyone moving or needing storage assistance. A+++++Nancy C.
Customer did not leave a comment.Jon A.
Customer did not leave a comment.Margaret Y.
Very nice employeesLoretta J.
I had trouble with the U-Haul app, attempting to return the cargo van after hours. I had to resubmit photos several times and the app kept stating it lost connection when I had full service bars on my cell.Sonya V.
Customer service goes above and beyond! I come here twice a week just to rent a uhaul because the staff here makes me feel like I'm appreciated. Then I go home get beat until I fall asleep and only thing that keeps me going is the sweet dreams of Patrick and Tyler.Antonio P.
The auto carrier trailer i used handled great and pulled very well.... Thank youCECIL P.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Chester L.
It was a very easy process of going online to rent, pay, and receive information on how to move in. I'm still a little confused on how to get the big sliding door to open when I come in the evening, but I will eventually figure that one out.Jason C. | Online Move In
you guys are really great!SABAH A.
Customer did not leave a comment.cynthia B.
Everything went smoothly!Jason C.
Location is convenient and keeps a large inventoryLeland C.
you guys are good, but please check the window shield wipers next time.SABAH A.
Great customer service. Truck nice n clean. But while driving at night I noticed only one headlight worked.latasshia D.
Customer did not leave a comment.GORDON R. | Overall Experience
Access hours are Good but 7PM gets here pretty quick. My problem, not yours. One suggestion I might make is if you somehow offered a helper service that I could use to move stuff once I get it to your facility I’m sure I would have used it. Perhaps You could have prescreened people locally that might like to make a few bucks and they might even turn into employees.jim w. | First Impressions
Customer did not leave a comment.Angela Y. | First Impressions
Customer did not leave a comment.Langley M. | First Impressions
The guys that work here are super friendly and very helpful!Larrinita S. | First Impressions
Customer did not leave a comment.BARBARA F. | First Impressions
Customer did not leave a comment.Lori W. | Overall Experience
Customer did not leave a comment.tonya b. | First Impressions
Customer did not leave a comment.Rebecca F. | Overall Experience
Great staff very politeMartin B. | Overall Experience
Some staff members were very helpful! (: I love the 24 hr access optionBrittany G. | Overall Experience
Customer did not leave a comment.Ashlie R. | Overall Experience
Customer did not leave a comment.Melinda C. | Overall Experience
Loved it was very clean and great stafflynn a. | First Impressions
Customer did not leave a comment.Melinda T. | First Impressions
So much better than other storage units in cleanliness, security, access and ease of loading and unloading.KEITH ALAN S. | Overall Experience
Everyone was helpful and very nice.Teresa S. | Overall Experience
Very friendlyTalha I. | First Impressions
Customer did not leave a comment.KELLY LYNN P. | Overall Experience
There was a spot in the unit that looked like tar.Teresa S. | First Impressions
Super facilityNeal D. | First Impressions
No mention of a fee to access your storage unit. 10 bucks a day???? I tried to access it after 10 pm. Too crazy to have to pay to get to your stuff. I would recommend uhaul but not the storage. Prices went up and no notification on it.Connie M. | Overall Experience
Our vacating the unit had nothing to do with the facility. We simply no longer needed the extra storage. Overall staff and facilities were fantastic.Derek S. | Overall Experience
Not satisfied with my billLovarsha K. | Overall Experience
Customer did not leave a comment.PAMELA S. | Overall Experience
Vehicle needed maintenance work, the right turn signal didn’t work and the brake and steering system needed fluid or some other maintenance done on it.Quincy J. | First Impressions
The only problem we had was with our account on your website. When I would log in to the UHaul website it would say I had no storage unit. We went to the UHaul office and the clerk went into his computer and said it was fixed but we still could not see our rental storage unit when we logged into the website online. So, I will have to give a very poor on the user-friendliness of your website when an account is created BUT an Excellent to the St. Albans Storage facility and its ease of use!William P. | Overall Experience
This storage unit was in a law suit. From where uhaul cut the lock off of my unit and proceeded to let someone who was only an alternate contact. And had no access to my unit. I tried to get my stuff before this bill got so high. But was told by Austin Dorsey. That it was in a law suit and I could not get it. He lied to police over and over again. Stuff went missing and then some returned. But the funny thing is. I live in Colorado. So you tell me how that could have happened. This was my life and personal items. That u haul allowed this to happen. I have police reports and pictures from the incident.. And the sad thing about it . Austin Dorsey covered the crime up. And I have spent so much money renting from u haul. I would never recommend u haul to anyone. I will be posting my comments on u haul website. And I think this should be checked into again. I think everyone needs to know how I was treated. And if you look at my bills that I paid every month until this robbery happened. Which was July. Not HAPPY.Kim S. | Overall Experience
Amazing place and great staffBrian B. | First Impressions
Tyler Lemaster was awesome and extremely helpful. I first spoke with Tyler over the phone. I called to inquire about the climate control units available. He was very informative and knowledgeable. I went to the store about two hours later and he assisted me in store as well. He made the process easy and effortless. He also explained everything well and into detail, he pretty much answered all my questions before I had to ask. He was kind and provided an awesome guest experience. Upon leaving I felt cared for as a guest, and felt pleased and comfortable utilizing the facility. Would recommend this location and Tyler to family and friends. Thanks for the awesome guest experience as well as putting my mind at ease as far as leaving my possessions in this facility. Tyler deserves a raise. Thanks again Tyler for being awesome over the phone and even more so in person. I truly appreciated your assistance.JERMIKA H. | First Impressions
I had gone into facility on November 13, rented a 10x15. And reserved a truck for the 27th. The gentleman that waited on me was excellent. I did not start moving my belongings in until November 26th. My access card would not work. Going to front office they could not find my info plus the unit i had signed up for on the 13th had now been rented to someone else. There were no other 10x15 units available. Here i have people from out of state & a trailer full. The gentleman helped me get into a a 10' & 10 & 5x10 nxt to each other. So the day was saved. He also helped me change my truck reservation from 27 to 26. I believe Patrick was his name. Very helpful. He is a pleasant person to help me that day.linda s. | First Impressions
Customer did not leave a comment.ERIC D. | Overall Experience
Customer did not leave a comment.Madison W. | Online Move In
I felt safe when taking items at all hours. Just had 1 experience of a homeless person camped out near entryway but I reported it. Very good placeWilliam P. | First Impressions
Had a very poor experience Had rented a truck (pick up was 11/13) and storage (starting 11/13) During Friday 11/12, I received an email stating that they did not have they truck size I had ordered and that the truck that could be provided had to be picked up 30mi away from where I had reserved it Cancelled my truck, and called the storage location just to be sure everything was ok. Was told that my 10x10 was there and that everything was perfect 11/14 went to the storage location and was told that 10x10 storages didn’t exist there!!!!!! Because they had an issue with materials for the construction of the storage location. Again, I had called 2 days previous and was told everything was in orderFelipe M. | First Impressions
These guys really helped us out when we're in a bind!Philip J. | First Impressions
Customer did not leave a comment.Victor P. | Overall Experience
Customer did not leave a comment.Stella F. | First Impressions
I terminated my lease to my room 2 years ago and I’m still getting harassing emails and you guys sold my stuff. UnprofessionalJoseph C. | Overall Experience
This a relatively new facility that is in excellent condition, is well maintained and equipped with a large freight elevator. I used two 10x15 units for roughly 18 months to store furniture and other belongings. While not cheap, using the facility was a good choice. All things considered, I doubt one can find a better facility in the Charleston area.Robert H. | Overall Experience
Customer did not leave a comment.leslie p. | First Impressions
Very nice n helpful.FRANKLIN H. | First Impressions
Customer did not leave a comment.William P. | First Impressions
Customer did not leave a comment.JAMES J. | First Impressions
Customer did not leave a comment.Tami S. | First Impressions
The staff was extremely helpful each time we encountered them. The storage unit. along with other helpful items, was excellent (variety of carts. Restroom) were excellent and in great condition. I was impressed with how easy the building access system and elevator were to use. It could not have been a better experience. I would not hesitate to use this facility again or recommend it to friends.Susan D. | Overall Experience
Customer did not leave a comment.Victor P. | First Impressions
I rented the unit only because it was free with a truck. I was called the following week about the unit and told them to cancel it. Only to be called about it 4 more time and I’m still receiving calls and texts about the unit wanting payment. Your customer service is poor and unorganized. I wouldn’t use you or recommend you again.matthew t. | Overall Experience
The facility was super clean and the staff were very accommodating and helpful. I wasn't sure about having a storage unit on an upper level floor, but the way they have it set up is really nice. The only thing I wish they could change is to have more than one vehicle in the "bay" area so that more people can have closer access at a time.Doshia P. | Overall Experience
Customer did not leave a comment.Andrea E. | Overall Experience
Customer did not leave a comment.Vanessa S. | First Impressions
Customer did not leave a comment.Beth Ann K. | First Impressions
Customer did not leave a comment.Renee Y. | First Impressions
Customer did not leave a comment.Pamela S. | Overall Experience
My appointment said the lock was included but they had me pay for one ? Can I get a refund for the lock please.Isaiah F. | First Impressions
Customer did not leave a comment.Michael B. | Overall Experience
The reason I said I would not recommend this business is two reasons. Patrick was very nice. I also had an encounter with another worker. I asked him would it be trouble for me to rent a UHAUL truck on a different day and still get the first month free. He responded with “ya kinda” so I asked Patrick and he told me to get in touch with him and he would help me when I’m ready to rent a truck. My issue is the I have to be out of my other storage unit on the 9th and my apartment on the 30th. He was very understanding. The facility itself was very clean and security measures were impressive. The other thing that bothered me some is that the price of the unit said $129. Then when I went to pay it was $139 PLUS tax. I don’t know why it was $139, it was not explained, instead of the $129, and I have never seen tax on a storage unit. It is short term so I just went with it and Patrick was actually really nice and helpful, the other was just kinda ok.jennifer m. | First Impressions
Customer did not leave a comment.Misty P. | First Impressions
I ordered a dolly and furniture dollies with my truck. Reserved it all a week early so I would have them. I get there to get the truck and they have zero dollies or furniture dollies. This caused me to have to spend 200$ to get some because your incompetence doesn’t respect the reservations of your customers. Unacceptable.matthew t. | First Impressions
Customer did not leave a comment.Thomas A L. | First Impressions
Tyler helped me check in and was very informative and professional. However the double sliding doors were not open during business hours on Sunday and were locked again during business hours when we returned. We had to off load thru the single door that sticks and jams so it took twice as long for today’s process.Jane I. | First Impressions
Customer did not leave a comment.Elyse P. | Overall Experience
Move in did not go as it said it would; it took much longer than expected and there was no lock provided in the unit as it had said.Leandra G. | Online Move In
The overall experience I had with U-Haul on my last truck and storage rental, has essentially made it that I likely won't be doing anymore business with U-Haul, especially since I was charged for an unsafe truck, well I'm sorry they discounted me $14, for a truck with ZERO RIGHT SIDE VISION, and I only used 1 week of storage and they billed me $140, not to mention I used to store for just $90 for same unit, and they refused to honor that price. When I stored for over 2 years in Johnson City, TN. I even brought in pictures, showing. The rate at my previous U-Haul facility. They still refused. So thanks to this facility U-Haul will no longer be receiving any of my business and over the years I have spent over 6k with U-Haul, and U-Haul will no longer receive a penny I'll just spend the extra money with Penske or most likely Budget, since budget is about the same cost as you guys. But I am HIGHLY disappointed with U-Haul and my entire experience. Not to mention I showed up to pick up a truck that was supposed to be ready at 6am, it wasn't I then spent 45 mins with a 5 year old with me to get the truck, because he was looking forward to riding in the truck in his car seat. Well that did not happen, I spent nearly 2 1/2 hours till almost 8;30am trying to get the truck, only to finally figure out there was NO TRUCK FOR ME, the keys wasn't even available for me. And I wasn't able to get a truck till 9:30/9:45, AND THEN THE TRUCK has ZERO RIGHT SIDE VISION, which I found out AT NIGHT, yay, and they refused to get it fixed, I mean they gave me $14 off my rental for a DEFECTIVE TRUCK. DON'T USE U-HAUL AND ESPECIALLY DON'T USE THIS LOCATION, THEY ARE THE WORST PEOPLE I HAVE EVER DEALT WITH INSIDE OF UHAUL.JaunPierre v. | Overall Experience
Excellent staffBRITTANY L. | First Impressions
This is not my first time renting a storage unit, so I know to bring a broom with me - and I'm thankful I did...due to the amount of dirt and bugs in it. That wasn't TOO big of a deal for me...but I definitely will lay something down when putting boxes, large mirrors/decor, etc. on the floor. Granted, I don't expect it to be a sanitized haven by any means, and I appreciated the sticky mouse pad, but I'm terrified of mice and I hope I can call the desk for removal if I were to ever find one because I'll have a panic attack. The only reason I rated this as an average experience is because someone who worked there (thank God it wasn't after hours or I'd be screwed), had to come and jerk the door open after swiping my card. I tried at least 20 times after having to sign in/out, then going to the other key login to open the door. Also, I received a free lock with 10x10 unit and was told it'd be in my unit when I arrived - but it was not... (again, thank God it wasn't after hours). Overall, my space is in a great location and it was overall clean...just maybe needed a quick sweep for new customers.Courtney S. | Online Move In
Customer did not leave a comment.Richard W. | Overall Experience
Patrick and his team went above and beyond so many times is was hard to keep track of. They assisted me with my u-boxes, storages and truck rentals with grace all while being an extremely busy location. I highly recommend driving from anywhere in the Charleston area to deal exclusively with Patrick and team he is building at this location.Nikia M. | Overall Experience
Customer did not leave a comment.Andrea E. | First Impressions
Customer did not leave a comment.Kathleen C. | Overall Experience
Windshield was dirty nasty it had some kind of pop or something on the inside but everything was great and I guy was very helpful and niceSarah B. | First Impressions
Great staff, service and facility!Ronald G. | Overall Experience
Derick was courteous, knowledgeable and helpfulCharles S. | First Impressions