Customer did not leave a comment.Awl A.
Customer Reviews for U-Haul Moving & Storage of St Cloud
Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Gery K.
Customer did not leave a comment.Maka S.
Customer did not leave a comment.Adam B.
Customer did not leave a comment.Nadine B.
Customer did not leave a comment.James S.
I’m not moving out of my storage yet I haven’t move in it . I pay for two months and will be moving in on 09/24/22. With another two months payment . Thank youallison t. | Overall Experience
I worked with 3 guys there. The whole 3 day move. And all 3 where super niceAlexander N.
Excellent service!!Kristy G.
Nicely remodeled location. I went there 35 years ago when I moved to St. Cloud. Same location with a face lift.Thomas R.
No improvements needed. Employees were courteous and competentDuane H.
Customer did not leave a comment.tyrone S.
Trailer left rear marker light was out , trailer right tail and brake light had some elements out , I told staff they said as long as some lights were working it was ok so I used it as is .Andrew G.
You keep trying to tell me I owe money for a storage unit that I don't even have, and refuse to email me backjoseph B.
The staff went above and beyond to assist me with everything that I needed . Will always come back to the U-Haul when I need to.LuCretia B. | Overall Experience
Customer did not leave a comment.Ron E.
The staff there were absolutely great. There was one guy in particular that I talked to (I believe he was bald, I can't remember his name though. He looked to be in his early- maybe middle 30s. he was very professional and very respectful . This guy deserves a raise or recognition. First time renting a u-haul and he made it a great experience. I will come back again JUST for that guy. Please remind him that he's doing a great job.Jenna S.
Very helpful and courteous.Kurt H.
Customer did not leave a comment.julie B.
Customer did not leave a comment.Dusten P.
Ben did his best to assist, and was helpful. Everything else has been a disaster. Movers recommended by Uhaul (SPEEDY MOVERS), stole, damaged, and literally threw everything in my "unit". "Storage units" at this location are TRAILERS, not UNITS. This has been the worst experience ever, you should be ashamed of yourselves as a company. I am disputing and filing complaints on all of these issues, as well as reporting to DOT.rosita B.
Customer did not leave a comment.Eugene E.
Truck needed oil change â€¦ didn't care to fix the issue right away after I told them it was delaying my moveArianna L.
Mike and Ben are absolutely amazing! They are kind, helpful, compassionate and extremely helpful!!! I would recommend their location to everyone I know!!!!JOANNE G.
We started the online process when we got to the location but we were unable to get the truck at the time we reserved it because the lock were the key was located was malfunctioning. We had to wait for an employee to show up for his morning shift. He had a lot of trouble opening the key box and proceeded to say that "some of them needs to be oiled". Because the maintenance was not done for the box where our key was, we did not get the rental at the time we needed it, and had to wait for help. We also tried calling the help line but we were unable to speak with anyone. We were left on hold ... Same thing with the chat. The return process was not clear. I normally like U-Haul but this experience left a sour taste in our mouths. Hopefully our next rental experience will be better...Ramon B.
.67 cent is a bit spendy but other than that I had a great experience. Customer service was amazing.Brandon H.
Everything was great except the van reeked of cigarette smoke.Mark S.
Customer did not leave a comment.jamie A.
Customer did not leave a comment.abdullahi A.
Trailer was awesome, I'll definitely be renting again, staff was super helpful!!Paul T.
Customer did not leave a comment.nyahoth R.
Customer did not leave a comment.VAN RO C.
Able to accommodate me with 10 mins notice.Michael M.
Customer did not leave a comment.Stephanie O.
Great job...efficient and helpful.Tom H.
Very pleased with price and serviceGlenn F.
Customer did not leave a comment.Brian R.
Customer service was terrible. The gentleman working the desk was incredibly rude when we both picked up and dropped off our truck. When we dropped off the truck he legitimately rolled his eyes and audibly groaned.Kayla S.
Mike H the manager, is always very helpful and knowledgeable. Good guyDonald L.
Everything was great! Super fast check-in and check-out. Equipment was as I expected. Very friendly and helpful employees. The whole experience was exactly what every experience should be.Laura K.
Customer did not leave a comment.Josh H.
Customer did not leave a comment.EUNGMIN K.
Customer did not leave a comment.Mary D.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Robert H.
Check-in and out were fast.Shannon M.
My family and I have used them on several occasions we always have the same experience polite people and clean facility. Best place to do business with.allison t. | First Impressions
Customer did not leave a comment.Doreen A.
Many thanks to BenTimothy G.
So helpful, polite, and informative. An easy experience and the price was right. Thanks, Mike Herron and team! You were great!Karen C.
Nothing. It was easily marked where the truck should be driven to, under the canopy, and Sonya immediately was approaching the vehicle by the time I got out. Good service!Scott K.
Customer did not leave a comment.brett B.
Customer did not leave a comment.Nicole J.
I had to drive over 75 miles (each way) to pick up our trailer which had been confirmed weeks prior to a much closer location. They were unable to find anything closer so it was very inconvenient and added significant fuel costs for our move which was confirmed around obtaining the trailer. Very frustrating.Dana R.
Team members have no knowledge of what they are doing everything was i dont know im just a bottom pole man or im not the manager i dont know. Gm Michael is very very rude and lacks professional communication with customers.April G.
When I dropped the trailer off I was told that the safety chains were not properly attached and very dangerous. I rely of your personnel to attach everything correctly, this could have been bad. I will be reluctant to rent another trailer.JOHN W.
Customer did not leave a comment.Brian J.
Customer did not leave a comment.Melanie S. | Overall Experience
Customer did not leave a comment.Helen M.
Everything went very smoothly, and the morning associate (Michael) went above and beyond to help me get sorted. Everyone there was very friendly, too. Extremely easy experience, and I highly recommend!Rachel H.
Michael was very friendly. He does a great job!!Laura G.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Roger H.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Daniel G.
The drop off location was very easy to work with and went very quickly. I would recommend St Cloud U-Haul very much.Alan W.
Customer did not leave a comment.William V.
Mike does a great job.William F.
trailer had bad bearings. Should have been noticeable to rental location. Became very obvious once on the freeway. Really made gas mileage suck and drive more difficult.Christy R.
Customer did not leave a comment.Wayne P.
Pulled in. Waited in car as directed. Attendant asked if we could back trailer in and offered to do it for us if we didn't feel comfortable. Attendant unhitched us and we were good to go. 10 minuets top!! Kudos to them.Colleen B.
Customer did not leave a comment.Hollis R.
Both times I have rented from your location the truck and service was excellent.Justin B.
Staff was so kind and helpful.Melissa U.
Customer did not leave a comment.ALAN R.
Smooth and easy.Justin B.
Customer did not leave a comment.Michner B.
Customer did not leave a comment.Glen M.
Way overpriced!Ryan C. | Overall Experience
I know that most only have a 4 pin, but a trailer with brakes would be nice. People can always us an 7 to 4 pin adapter.Joshua A.
Customer did not leave a comment.Cory H.
Customer did not leave a comment.Patricia S.
Good customer serviceJon H.
This U-Haul location has excellent customer service with very friendly representatives and great service!gloria S.
Customer did not leave a comment.William R.
Making the process a little simpler seems a little complicated to get A uhaul and return itBlake A.
Customer did not leave a comment.Lorn R.
Was told we could drop off trailer rental in ely ,mn . When we called to return trailer we were told we had to drop it off in aurora, mn an hour away. Our contact said ely ,mn .Tom C.
Awesome customer service from all the employees! They were very helpful and efficient.Terry N.
Better customer service and service to vehiclesIlkya V.
Would not ever recommend UHaul to anyone ever again. Terrible customer service. Over priced. Will be using PenskeDavid M.
Great customer service with very nice and helpful staff.Joe M.
Have the vehicle available at requested pickup location.David L.
Customer did not leave a comment.DUANE F.
Staff was very friendly and accommodating. Would definitely rent from this location again.Jason H.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Thomas B.
My rental experience was great but I did not receive the $ 100 deposit. Please send this money to Mahat Ahmed 1364 Eagle creek Blvd Shakopee, mn 55379Mahat A.
Drop off date is wrong.Narendra P.
Fix your website for the 24/7 online truck share. I made it back at 9:40, 20 minutes before I was supposed to drop off the vehicle and wasn't able to leave until 10:50, because the website would not work. I got a blank page every time I tried to enter information. I had to wait 40 minutes on the phone to talk to someone who finally instructed me to leave the vehicle where I parked it and shove the keys inside the building. I had to work very early in the morning the next day. Completely unacceptable. I'll be leaving a Google review for this along with a screen recording of the issue that needs to be addressed. If I was charged an extra $20 for not doing your inspection, which I did do while on the phone with customer service as instructed, you'll be hearing from me again.Jagur R.
The staff was super helpful and took care of everything for me. It was a great interaction and I highly recommend this location!Kasey M.
We dropped off the trailer July 2nd around 11am. The employee was beyond rude! The moron could not get the doors open in the back and had the nerve to ask him "what did you do to it" I am so angry! He needs to be fired!John T.
Everyone helped tremendously and Thank you!Kimberly T. | First Impressions
Please take this feedback with the up most sincerity. I quantify customer experience for a living and frequently work with White House and Pentagon level projects. My experience with U-Haul and the staff in your St Cloud location could be rated as a 10 out of 10. I'm truly super impressed and hope this feedback makes its way back to your team members. Thank you!! Jonathon Guyer CSSBB, PMPjon G.
Nothing, great staff and well maintained location!Madilyn F.
Customer did not leave a comment.CARL W.
Customer did not leave a comment.Renee n. | Overall Experience
Customer did not leave a comment.Dana S. | Online Move In
Customer did not leave a comment.ZACHARY K. | First Impressions
Very SatisfiedCynthia B. | Overall Experience
Customer did not leave a comment.Dan D. | First Impressions
Customer did not leave a comment.Cynthia B. | First Impressions
Customer did not leave a comment.FREDERICK H. | Overall Experience
We had a bit of a mix up with my unit and The crew there especially Ben and Zach were beyond helpful!!!!!! I would recommend this location as the ONE OF CHOICE!!!! THANK YOU! Mike for training them well!!Diane B. | Overall Experience
Customer did not leave a comment.FREDERICK H. | First Impressions
Customer did not leave a comment.jason w. | First Impressions
Customer did not leave a comment.karen m. | Overall Experience
Customer did not leave a comment.Melanie T. | First Impressions
Ben and Andrew were great and kind. The u-haul Google page has the wrong hourslogan t. | First Impressions
Customer did not leave a comment.Chelsey J. | Overall Experience
Customer did not leave a comment.Melanie S. | First Impressions
Customer did not leave a comment.AMANDA L. | First Impressions
Michael, the manager, goes above and beyond to be helpful. Every company should be so fortunate to have an employee like him.CATHY C. | Overall Experience
GoodXAFIER M. | First Impressions
Customer did not leave a comment.KATHY W. | First Impressions
Customer did not leave a comment.peter z. | First Impressions
I love this place..CONNIE W. | First Impressions
Very helpull staff. Made moving easierChad V. | Overall Experience
Customer did not leave a comment.Mike P. | Overall Experience
A little expensive and harder to get into a smaller more affordable unit.CONSTANCE H. | Overall Experience
Ben was always helpful,courteous and professional.SUSAN M. | Overall Experience
Customer did not leave a comment.Ikeia B. | First Impressions
Ceilings are much lower compared to other storage facilities. Worked out well for the short term. Appreciated the free month storage after my rental.Daniel B. | Overall Experience
I was happy with the everything and the garage I have used it for 4 months and hope to come back again if I need itAHMED B. | Overall Experience
Customer did not leave a comment.Sara H. | Overall Experience
Well managed, great customer service!David C. | Overall Experience
I have been a customer here for over 10 years I have been treated with the upmost honorAnnette B. | Overall Experience
From the moment that we reserved the Self-Storage locker we were treated with respect and courtesy, just outstanding customer service!David C. | First Impressions
Staff was friendly and thorough. They were knowledgeable and explained everything so I was able to understand. They were AWESOME.Rhonda C. | First Impressions
Customer did not leave a comment.Teshone E. | Overall Experience
Customer did not leave a comment.Jake P. | Overall Experience
Customer did not leave a comment.Susan K. | First Impressions
We had an outside unit, there was a leak and I had a lot more damage to my stuff then realized at first. We also cleaned out and closed before the end of the month a week early. No compensation for damage or early leave. Don’t use this one specifically. I have used other Uhaul’s storage and they were much better.Lucius B. | Overall Experience
Customer did not leave a comment.CATHY C. | First Impressions
Was misinformed on the availability of storage, even after had a confirmed reservation.Daniel S. | First Impressions
It was fantastic. It is very secure and they have camera monitors. Thanks for the excellent service.jennifer y. | First Impressions
Storage locker was clean and easy to access. 24 hour access with swipe card a definite plus.Hugh G. | Overall Experience
Customer did not leave a comment.DAVID R. | Overall Experience
Customer did not leave a comment.Hugh G. | First Impressions
Customer did not leave a comment.dan d. | First Impressions
Four plus years as a customer. Ever really had an issue until I went to empty my storage shed. I went to open my storage shed and my key wouldn’t work. I assumed I had lost it and checked in with the employees. They said I had left a key. All great went to un lock again and key breaks in lock. Well I decide to get a locksmith. Get the shed open and found the locking mechanism and my old lock in the storage shed. The one my key actually works on. Go to complain and check out and come to find out my shed had been “broken into” they had a police case number but no one contacted me. Would have been nice to know. They had my old number listed despite documentation showing I had called and updated my number. The alternate number that is still correct... well apparently they don’t call that number. Only one item in my storage shed was broken, ultimately didn’t care about that. But because of the Kay they gave me not working I had to call out a locksmith. All I wanted was that fee refunded. Originally told me they couldn’t do it, and well maybe partial. Then not until we said we were going to contact the police the report was filed with did they agree to cover the locksmith cost. Yes the fee was refunded. Overall the employees were pleasant aside from not wearing face masks. The manager was very unpleasant and needs to improve his people skills. Overall not happy and won’t recommend. Plenty of storage options and places to get a uhaul if need be. Oh and the shed was broken into 5 months before I opened it... and no contact from anyone.bryan m. | Overall Experience
The door on Unit 0157 took two people to operate. I did complain about this but no action was taken. That being said the staff was always friendly and helpful. There was one time I left the door open and the staff closed it and locked it for me. I appreciated that very much. My lovely bride of 40 years have used Uhaul for these 40 years. Always satisfied. Thanks Chris and Nancy Gagnierchris g. | Overall Experience
Great explanation of services and quality staff who cares about the security of my belongings. Easy to work with and was comfortable asking questions. Very patient.antuan b. | First Impressions
A little too expensive for storage in the area, but overall a good experienceClarence C. | Overall Experience
Other than our storage unit being broke into, but nothing seems to have been take. It was a good experience!!!Kimberly S. | Overall Experience
Should have a pin number to the gate as well as the card. The card can be easily demagnatized.Clarence C. | First Impressions
Customer did not leave a comment.Shannon S. | Overall Experience
Mike the manager is awesometim k. | Overall Experience
Used the storage facility for 4 years. Mike was great and efficient. The uhaul phone service has a long wait time.WILLIAM H. | Overall Experience
Thank you for making my move easyclarensia d. | First Impressions
Customer did not leave a comment.Patty B. | Overall Experience
The guy who checked me out asked me if there is a black box. There is no box. I found few dead mouse and some of my stuff were damaged by mouse. I wish the person who checked me in knew about the black box.mila h. | Overall Experience
Customer did not leave a comment.abdukadir a. | Overall Experience
Customer did not leave a comment.Patrick K. | First Impressions
Very accommodating, only complaint was hard to reach people at location. Phone rolled to customer svc., but they were able to get what was required done. Hoorah customer svc.Michele A. | Overall Experience
They were very professional and very helpful.Kim W. | First Impressions
Very well managed facility .david d. | Overall Experience
The staff has been uninterested in my business, and I was treated each time I was there as if I was bothering them. The place in understaffed, and always looks junky - not dirty, but junky. It seems to be a low-budget operation, and the staff act like a low-budget deal. I would never do business there again, if can avoid it.William Z. | Overall Experience
I didn't have to pay a deposit of buy a lock.Eric G. | Overall Experience
My only issue was the mice. There has to be a better method with rodent control as many of my items were nasty n had to be cleaned. I had insurance and should have seen if something could be done but i didn't. The rest of the facility n staff we're great!DANIEL G. | Overall Experience
While the staff and equipment at the site were top notch the actual construction of the storage buildings caused issued for unloading the truck. First of all the spacing between the buildings was such that backint the truck up directly in front of the storage locker was simply not possible. This in itself would have not been an issue except that the lane between the two storage buildings was sloped to such an extent that having the truck simply parked parallel to the building meant it was impossible to have both corners of the lower end of the truck's loading ramp touching the ground at the same time. As a result the ramp was constantly rocking and twisting every time we rolled the dolly down the ramp. This made several of the loads of boxes lean sidewise to the point where they fell off the dolly and spilled off the ramp. This caused unloading at this site to be significantly more work and resulted in considerable more broken items than would have happened if we had been unloading onto an approximately flat driving lane. Thus I would recommend this site to a friend who is seeking to rent a truck or trailer but I would most definitely discourage anyone I know from using a storage locker at this site.Brian J. | First Impressions
Staff was kind and responsive.jacob c. | First Impressions
Great knowledgeable and helpful staff!!!Pierre L. | Overall Experience
Well done.Patrick B. | Overall Experience
The store manager Mike Herron was rude and unprofessional. I will never do business with that location ever again just because he does not know a thing about customer satisfaction and appreciation!!michael h. | Overall Experience
Very helpful and quick!Anita S. | First Impressions
.Andrew L. | Overall Experience
This location allowed someone to be living in one of the garages for almost 9 months, which resulted in a mice infestation, that destroyed thousands of dollars worth of my personal property.ALEXANDRA R. | Overall Experience
Everyone did a good job. Thank you.Alma M. | First Impressions
The storage facility was rampant with mice. After 30 days, we found our boxes full of mice feces and holes. While unpacking we found live mice in our boxes. We should receive a refund.Robert B. | Overall Experience
Mike Herron is very professional and friendly. He has serviced my account for years and has been a pleasure to deal with. I have been proud to recommend others to come to Mike's branch to use UHaul.ARNOLD H. | Overall Experience
My rating would be different if it's was an isolated incident, but this is the second time. In 6 months ,and if you count everything I lost due to water, mold and mice, I lost! But the ASM was niceNancy K. | Overall Experience
Friendly, helpful staff. Took care of every need and answered all questions.Robert B. | First Impressions
Emily was polite , professional & efficient.Patrick B. | First Impressions
U-Haul has my highest regards; clearly maintaining #1 status on every level; above all other competition. CRITICAL COMMENT: your business standards are excedingly professional Way too professional!Michael B. | Overall Experience
The only issue we had with the storage unit was that another unit had food in it, and this resulted in mice getting into ours. The staff rid us they were aware, and we dealing with it.Shawn S. | Overall Experience
Management is superior to competition.tom a. | Overall Experience
They are all very helpful, I would recommend to all I know.Nancy K. | First Impressions
I really Enjoyed renting from U Haul they where very helpful and nice, I really like them because unlike any other business renters they are ok with is renting but for one month no strings attachededwin w. | Overall Experience
Mike is always friendly and and respectful. I will definitely return if need. The entire staff is great!!Jody K. | Overall Experience
The employee who attended me was very nice, very helpful and even willing to re Explain things all over again, he was patient and did provided great customer service.edwin w. | First Impressions
Service was friendly but staff wasn’t very knowledgeable.Amylia C. | First Impressions
They were 4 hours late on my ubox pickup time even though I'd let them know a week before I wanted them. They kept calling me saying that they were really busy and would get to it as soon as possible.Eric S. | Overall Experience
Convenient location and hours.Jean S. | Overall Experience