Customer Reviews for U-Haul Moving & Storage of St Johns

Rating:

4.0

All good

Rating:

5.0

I can't think of anything. The service and truck were excellent.

Rating:

5.0

Nothing. Staff were very polite, engaging and helpful

Rating:

5.0

There was some confusion as to the rental rate/free kms

Rating:

5.0

Great ppl

Rating:

1.0

Explanation of cost was not explained fully. The price I paid for the rent of the truck I could of hired movers and not have to do it my self. Way too much money. Will never use or recommend uhaul. 3 times I have been ripped off in my opinion by them now and I will never use them again

Rating:

1.0

Trailer jack broke and I wasn't able to use the trailer. Location wouldn't even refund me. Had to find another way to move my gear

Rating:

5.0

All great

Rating:

3.0

Pay more attention on the vehicle. As I received it can cause big accident. The vehicle was really old or used. The engine had not power 2 km per litre expend too much money in gas. The fan was not working was too hot inside, was raining and windshield was foggy all the time as the fan did not work and I could not see anything and I was in highway with a lot of traffic I was in really dangerous situation I could kill my self or other people, the driver door is open when the vehicle is running, when is raining the water is going inside the vehicle, my boxes get wet and was really difficult to down from the track, the car dolly is not maintaining It was really difficult to tight the de tires and I expended one hour to lose the tires and down the car from it. It was the most dangerous and unpleasant trip that I ever had

Rating:

3.0

Have staff knowledgeable of the rates and mileage costs and be able to answer questions about that.

Rating:

5.0

The truck had a broken door lock on the drivers side which really made it inconvenient

Rating:

5.0

Went in without a reservation and was looked after .very professional and friendly staff.

Rating:

4.0

things went well. Friendly staff Prices were decent Only wish there was a truck available at the location closer to me. I would of cut my mileage in half if there was

Rating:

5.0

Great help with the rental as I was not great with the online version.

Rating:

3.0

Hi, I had a booking of 10 ft truck on a certain date. But uhaul could not provide me the truck rather they offered me the biggiest one (26ft) which I don't need and the fuel consumption of that is more. Even in the next day the truck was not available. Then I had to cancel reservation and made a new reservation of 15ft truck. I faced a lot of hassle for that. Also it was said that booking was garanted but providing that type of dissimilar vehicle should not be accepted.

Rating:

5.0

Need a delivery truck for the uboxes other than that it worked out perfect

Rating:

2.0

I rented an appliance dolly, was an hour late on return and they wanted to charge me for an extra 2 days of rental! Which was also not told to me when I picked it up the day before I asked when needed to bring it back and they responded "tomorrow". If it's strictly a 24 hour period tell me! If I'm late fine charge me an extra day but to charge me for 2 days when no one was waiting for it, an hour late...

Rating:

5.0

They always went above and beyond for me and I will be more then happy to tell anyone about the amazing staff ypu guys have that work on the Kenmount road facility all awesome bunch of people

Rating:

4.0

Faster check out time where you can save a customer info for frequent customers. It would be much faster instead of having to ask the same questions every time you rent the same piece of equipment. Overall great service just a bit slow!

Rating:

5.0

It was 32 degrees outside and the A/c in the truck didn't work. Extremely disappointed in my experience.

Rating:

5.0

Staff very friendly and considerate...this is not my first time using U-Haul....never disappoints!! Keep up the good work!

Rating:

5.0

Excellent customer service. Used this service July 30'th , 2022 for the first time in my life. Easier to use a U-Haul instead of hiring a company. Prices are on point in what you want it for. Easy Peasy.

Rating:

4.0

Everything went smoothly except the windshield on the truck was dirty and extremely hard to see through

Rating:

5.0

The pick up was very easy, and the link for checking truck before you leave lot was very easy to use also. Staff were very friendly, would use this service again at this location.

Rating:

5.0

Nothi g service was great an fast great experience

Rating:

3.0

This has been an issue with me for years now and I am a good customer. All vehicles should be rented full of gas and returned that way or penalize the customer who does NOT return full of gas. Your present system is not very “ user friendly” as it is very difficult and unjust. Trying to get the right amount of gas into vehicle before return is near difficult and only works to benefit the company and seems more like a “ gauging “ tactic.

Rating:

5.0

All good. No improvements required.

Rating:

5.0

Great Staff fast efficient and friendly service

Rating:

2.0

Truck was extremely dirty inside on the seat and console… It smelled of cigarette smoke and there was plastic wrappers from cigarettes on the floor… Truck operated fine and drove well.. service at counter and returning was good..

Rating:

5.0

Good servixe

Rating:

4.0

The brake on the trailer was not working. I have a new truck that I have used on other trailers without a problem. This caused me to put allot more strain on my truck breaks.

Rating:

5.0

You were always there when needed with a friendly feeling.

Rating:

5.0

Contact less pickup was easy and convenient. At drop off, I was greeted by an attendant and he was very pleasant and helpful.

Rating:

5.0

Customer service was excellent from front desk to the drop off area. Everybody very positive and helpful. The pick up system using the mobile app is a bit hit and miss, firstly it didn't recognize my location, even though I was in the U haul lot and secondly after going thru the whole process it requested my passport, which I did not have. On the other hand the drop off side of the mobile app works fine. Next time I am in St. John's I will use this location for hiring a work vehicle.

Rating:

1.0

1) 24/7 automated check-in/out was the worst experience I ever had renting a vehicle/truck: When on location, additional ways of verification were required (without prior alert!!!), so I didn't have my passport, one of the additional required contacts was not available, so the process was cancelled by the online-contact and I had to go to the counter to start the process from scratch (had that been outside of business hours, that would have left me stranded!!!). 2) Never had I ever had to present more than a drivers' license and a credit card when renting any vehicle (car or truck). I felt treated like a criminal who had to proof his innocence. 3) The employee did help but in a defensive mood, like I was the one creating the problem. 4) Instead of "up to 10 minutes" I spent 45 minutes at the location before being able to leave with the truck. 5) The truck was clean and functioning as expected, but dated (No USB, no cruise-control). 6) I returned the truck within 3 hours (2 hours early) and with less miles driven. However, I was charged the full rate. In summary, this was my first and last use of UHAUL services :-(

Rating:

4.0

Returning the truck from the link was a little bit hard. I guess the link should direct me exactly to the returning website.

Rating:

3.0

THe staff were pleasant and helpful when you got to them and the equipment was in good condition. But don't expect a quick in and out service. Therec was a long wait time for counter service. Lot of people rushing about but no acknowledgement of customers waiting. Entering return information was slow - wifi not powerful enough?

Rating:

5.0

Chris S. et al were great to deal with! Pickup and drop off were a breeze. Much faster service than expected on a busy afternoon. On top of it all, it was cheaper and faster than waiting for a local hardware store to arrange and deliver our new door. Using the provided blankets kept our new door in perfect condition, unlike the careless folks who delivered the first door damaged.

Rating:

5.0

Couldn't get a rental car anywhere so opted for a cargo van from uhaul. When we come back to Newfoundland we'll rent from uhaul again - this was a perfect way to see the island!!! The customer service from the time of booking, through the many changes due to air Canada flight delays to pick up and then drop off - fantastic!

Rating:

1.0

I arrived at my scheduled installation date on time... I was sent home after organizing a pickup and was told that they don't have the parts and don't know when they will arrive. Absolutely terrible service and to be told that I should have contacted them is preposterous... how could I have known?!?!?!?!?!

Rating:

4.0

Easy in and out. No hassle

Rating:

4.0

Nothing to add

Rating:

5.0

The experience was absoutely amazing the staff there were super helpful and polite. Would definitely use your company again.

Rating:

4.0

Good service. Need to do better walk around of vehicles and trailers. Was given a trailer with flat tire and I towed it 6 kilometres before noticing.

Rating:

4.0

Some sort of refund if over and above gas in tank on return. Seemed hard to calculate. Otherwise a good experience. Thanks

Rating:

5.0

Great customer service.

Rating:

1.0

Way too expensive. Tried to get some things moved to my cabin that's an hour and a half from the city and costed me over $550. It's cheaper to hire a transport company that would load and off load for you. My rate was 80 cents a kilometre but my first quote was 1.20 a kilometer which would have cost so much more. I ran a little late the next morning as I was driving from out of town and did my best to clean the rig before return. Very strict on the return time. Half hour late and they charged me an extra $52. They charged it to my credit card without telling me the over charges. The place is a rip off. Don't bother, find another way to move.

Rating:

3.0

Stains on floor that were wet when we moved in it, same with the other unit we have. The unit we have now (800) has gapping opening where siding from the building it bowed outward, told the front counter and was informed they cannot do anything with it until the unit is empty even though it can easily be filled/ pushed back in with enough force.

Rating:

5.0

Everything worked out very well.

Rating:

3.0

Water leaked in and got on our box spring, but not severe damage. Maybe pallets should be offered for materials being stored on the floor that could sustain water damage. Other than that, it served the purpose, and would rent again.

Rating:

2.0

The unit was only 6ft high , no light in unit snd small door in narrow hall !!

Rating:

5.0

I’m so grateful to have had a safe and secure storage facility to use. The staff were very friendly and a great help. Thanks so much!

Rating:

5.0

It was all good , Good experience -;

Rating:

5.0

Excellent bunch of staff. Would recommend to everyone

Rating:

5.0

Fantastic staff, I booked with U-Hall over the phone first and the rest was just easy 😉

Rating:

5.0

All good so far. My first time using any storage facility. Hopefully if I’m a couple days into another month I don’t have to pay for a full month for the sake of a couple days. We’ll see how that goes in a few months. 👍

Rating:

5.0

Very easy to deal with

Rating:

5.0

I hope you all keep up the good service because I’m gonna be using the storage site for a few months

Rating:

5.0

The staff were excellent in terms of helpfulness and conducted themselves in a very professional manner.

Rating:

4.0

The guys there made my move smooth and simple. I overpaid the gas on refill and I was compensated for that even though he didn't have to. It was my mistake.

Rating:

4.0

The facility was very convenient with a lot of storage options and staff were very helpful in finding the solution that suited my needs. A few points that could be improved on: 1) when I initially signed in I was told the billing would be automatic on my credit card. This wasn’t the case and I was charged for non payment on the second month. 2) only one of the two loading bay doors was usable. The second was consistently blocked with uhaul equipment. This caused some congestion with myself and other tenants. Overall, I’m very pleased with my experience however. It was easy to do business with you and I felt my belongings were safe and secure in your facility. Thank you!

Rating:

5.0

I will rate my experience on my most recent phone call with Mr. Leonard Mackey from Uhaul, Kenmount Road, St. John’s NL. I have been a client of Uhaul self storage at this location for one year now, I acquired 2 units in January 2021 upon a sudden move to Ontario. At that time, I received 110% Great Customer Service from one employee (I am unsure of his name but he has dark hair, stands about my height 5”9, average build, has the voice of a tv host or radio show host… I feel you could distinguish him by this comment) however, this guy is your guy if you need every spec of information you need or will ever want to need about storage or anything else you ask in the Uhaul area. Very much an asset to the store on Kenmount. Back to Mr. Mackey though … I had called to speak to him last week due to a late payment on both units for over one month. Mr. Mackey returned my call and left me messages until he reached me with a number I had left for him. When we did get in touch I explained my recent car accident on December 3rd which caused my delay in my payments, and how I was just now getting back to myself and getting my finances straightened up. Taken back by my unfortunate events these past 2 months he informed me of my extra charges, and late fees along with my total of both units. But while doing so, he was able to remove a total of $30. With a credit payment over $700 I was about to make, at this point minus $30 fee to some wouldn’t seem to lighten the day. But it was Mr. Mackey himself with his empathy for my situation that made me write this today. I won’t elaborate any more, but I would recommend this location to anyone who is in need of storage always given my experience.

Rating:

3.0

I was disappointed to find out after closing my contract for my storage unit that I would not be compensated for the remainder of the days left in my contract. I paid 143.67 on Dec. 23 and that brought me to Jan 23 I thought the balance would be refunded to my visa. I personally think that this is not good customer service. Especially where I was a steady customer for close to or over 4 years with this unit..

Rating:

5.0

Couldn't ask for a better place to have my things. Both the place & staff are great.

Rating:

5.0

We couldn't find the unit at first, but the employee we dealt with was very helpful.

Rating:

5.0

Good experience with extremely professional personnelvery helpful and courteous.

Rating:

1.0

Your associates are always rude, especially one guy. More importantly, I have moved provinces and your staff and policies regarding helping me or family access my unit were absolutely not helpful and in fact made things harder. I will be choosing any other storage company in the future. Good prices though, as far as I am concerned.

Rating:

5.0

I had initially reserved a room that was apparently inconvenient to access and the attendant actually recommended a better one, with more space, to save me the headache. Great service!

Rating:

5.0

The service & staff was always very friendly, helpful & kind. I appreciate it and will be back and tells others of my great experience. Thank-you

Rating:

5.0

The guys were always great & helpful. Would be great if it could be accessed after hours due to my work schedule I wasn’t always able to access the unit.

Rating:

5.0

The rental process was great. Chris at the front desk was extremely helpful and knowledgeable. I will definitely recommend this to friends. .

Rating:

5.0

Friendly staff very helpful

Rating:

5.0

A pleasure to deal with. Great customer service.

Rating:

1.0

staff did not know were exactly my locker was and were very rude and said simply i dont know by find it yourself the guy in the actual lot was smoking pot and could not even tell me where the alarm key should be located and got saucy with me and my wife veryyy dis satisfied

Rating:

5.0

Amazing company to deal with can't ask for more better service

Rating:

5.0

Totally disappointed with access to the property as result of the road construction. If I had known that it was going to be such poor traffic control I would never have rented !

Rating:

3.0

Happy with my experience. Only issue was parking. We had a truck and trailer, and it was extremely difficult to drive to our unit because of all the rental vehicles stored in the way. Which also made it hard to maneuver and turn around because you can not just drive through. Would be much easier if you could pull trough without having to turn around a large trailer.

Rating:

4.0

Great experience! Staff were very prompt & efficient. Had a problem with unit when I was moving out & dealt with Rob who was so helpful in every way. Thanks Uhaul

Rating:

3.0

It was a good experience. The only think was seeingbthatbu had a outdoor easy access unit, I would of liked to access it whenever I could and not just during your business hours.

Rating:

1.0

I realize major construction was in progress, however the facility itself is poorly organized, cramped and cluttered with equipment . Store service is extremely slow, often long lines witch include people signing out rental vehicles with ONE person at the counter. Having to pay extra for 24 hour access to your outdoor locker is a bad show of customer service. Just always a hassle when visiting. Very glad my stay is over.

Rating:

5.0

Excellent facilities and service! Highly recommended.

Rating:

3.0

When I first arrived , I asked the man at the front if anyone could help me reverse as I never reversed with a trailer before. He acted like this was a ridiculous question and told me no. As I was having trouble to back up, another employee saw and offered multiple ways to help. After it was unhooked , the employee asked me if the hitch was installed at a U-Haul (it was , in NB) as the chain used to secure it was not the right one, and was actually breaking . He was surprised we made the drive. ( Also had slight issues in NB).

Rating:

1.0

Worse company ever. Won't be returning that's for sure and won't be recommending either. Wouldn't have used the storage if I never had it already paid for. Who has storage units upstairs with no lift or elevator??? Which I was not made aware of before paying. Koodos to Rochelle though for her help.

Rating:

2.0

One of the men there was extremely rude , and was only polite and nice to people he liked to look at!! He also thinks other customers time was way more important then my time ! He was very rude and very unpleasant to deal with ! I would never use this place again , I’ll definitely be taking my business elsewhere next time I need storage and uhaul because of that horrible horrible employee !! People that was with me couldn’t believe the rudeness from him either !!!

Rating:

2.0

The construction on Kenmount road makes it extremely difficult to access the lot. I got a flat and ruined an entire tire trying to get in to the lot before they made the ramp like part and the employees have absolutely zero compassion or empathy. I wouldn't recommend this location.

Rating:

4.0

I heard so many bad reviews on U Haul Storage Units. That definitely was not my experience. The staff on the front desk were excellent & accommodating when I needed a larger unit. Very efficient. Thanks again UHaul

Rating:

5.0

Staff were super helpful!!