Customer Reviews for U-Haul Moving & Storage of St Johns

Rating:

5.0

Great service at pick up and drop off. Excellent experience and great price.

Rating:

5.0

The staff were fantastic! Will use again. Very friendly staff!

Rating:

2.0

We moved doing ring a rainy weekend and the truck leaked. Not from around the door but in the back. Some of our furniture got wet. The following morning when we were going to do a second load, the truck had taken so much water on overnight we used a shovel to empty it. When we told the guy at uhaul the next day he wasn't sympathetic at all and said “ best I can tell ya is to call Larry” I won't be using this company again

Rating:

3.0

Some of the workers are rude and nasty.

Rating:

5.0

all experiences with this location have been excellent. Good service and equipment. Thanks again

Rating:

5.0

Service and equipment is always first class there. Thanks to Spencer for making sure it all went well.

Rating:

5.0

Employees were courteous, professional, and very accommodating. Excellent service by all involved.

Rating:

3.0

While I appreciate the convenience of self collect and self return, I wish it wasn't forced on me when I made my reservation. I think it's important to be able to connect with employees to go over things and ensure all is well.

Rating:

2.0

Worker was rude cancelled my booking it was renters incorrectly.

Rating:

1.0

Very dismissive about my argument with given a much larger truck which uses more gas. Just did not want to engage. All the customers fault .... as usual. U-Haul will not see me renting again from them.

Rating:

1.0

When I arrived the van I was to pick up was blocked in. During the time I had the van I received a concussion and could not return it on time. I explained this to them and said I was looking for someone to drive it back for me. They said it didn't matter I had to have it back by 10am. No care or concern or problem solving. They just couldn't be bothered. Horrible customer service

Rating:

3.0

I brought back the vehicle a few days early and I thought i would get a credit. The employee informed me that they were unable todo this and I should have been told when I booked the vehicle as well when I picked it up. I was not told this and ended up extending my rental even longer and was not told then either. I booked and extended over the phone directly through uhaul. The employee at the St. John's location said “ it was probably my pick up locations fault because they do what they want”.

Rating:

4.0

Lower price per kilo and increase base price

Rating:

2.0

When i arrived the uhaul i needed had faulty wiring and needed repairs. Came back after an hour and still not done. They gave me a different uhaul but the lights didnt work. I went and had my relay replaced (nothing wrong with old one) and then it 'worked'. By this time the store that was holding my furniture for pickup had closed so i had to overnight in st. John's and pickup in the morning. Then, the office in Corner Brook wasnt opened on Sundays, even though i discussed with the agent that i neesed a storage locker on that day. So i had to drive the uhaul to Burgeo and pay someone to return it for me. I was also charged extra for the extra days, even though i called an agent and was granted a free extension to accommodate for the store closure on Sunday. Overall it was not well organized and it stressed the heck outta me, not to mention tons of extra costs and time.

Rating:

5.0

Keep the good work.

Rating:

4.0

Hire a new manager/people at your Horseshoe Lake location, compared to that location any place would look good. I would rather lobotomize myself rather than ever deal with the Horseshoe Lake, Halifax Nova Scotia location.

Rating:

5.0

Seems quite efficient I couldn't possibly see any need for improvement

Rating:

3.0

Truck was 2 liters low on oil when I checked it the day after I rented the truck

Rating:

5.0

All good

Rating:

5.0

Hire more guys like the guy who served me

Rating:

3.0

There was more gas in it than when I took it...I drove a total of 37 kms and put in $20!!!!

Rating:

5.0

I rented two 26 foot UHAUL... what I found inconvenient was neither truth was full on gas. One truck was just over have full and the othe truck was 1/4 full.

Rating:

5.0

Nothing the service was outstanding ! These guys really take care of you and explain everything to the fullest ! Highly recommend this location

Rating:

2.0

I had a horrible experiences with U-Haul this time . I've always used this location as well as recommended it but not anymore!!! Terrible customer service in store, an ignorant associate spoke nasty to me who wasn't even serving me, my 23 year old daughter witnessed this!! The associate who finanally served me after waiting 20 minutes (ridiculous) had the audacity to have an attitude with me as the other associate was dropping her unnecessary & uninvited comments. I am disgusted and will not use this location ever again!! I strongly recommend staying away from the KENMOUNT ROAD location in St. John's, NL

Rating:

4.0

The brakes on the cargo van we had rented were not good. the van shook when they were applied. The information was passed along to the attendant at the end of the day. We were 30 minutes late picking it up in the morning and 30 minutes late in returning and the attendant we returned it to was going to charge a fee for another full day rental because we returned it late. This fee was removed because I would not agree to payment. The experience for pickup was good...drop off not so much! Convenient service as we could pick up on weekend.

Rating:

5.0

the AC wasn't working but everything else was nice. 9/10 experience

Rating:

5.0

Excellent service

Rating:

5.0

So well organized! Great service!

Rating:

5.0

Great staff

Rating:

1.0

Cheaper to hire people

Rating:

1.0

Friday September 2nd at 10am the man behind the counter was extremely rude! He berated multiple clients and complained to everyone how much he hated his job. I do not believe this man should be in any situation that involves customer service.

Rating:

2.0

The men who served my boyfriend and I were ok, the service was ok. The system however is flawed in my opinion. The total for our rental came to $76 and all I had was $80 cash which should have been enough (I had $20 on debit for gas) the problem then was the minimums that are set in place. $100 when paying in cash, and $125 when paying debit. When I asked if I could give $80 cash and the $20 from my debit, that wasn't good enough because then im "paying with debit" and the minimum is $125 for some reason. We had to leave and go to the bank, take out the remaining $20 to be able to give $100 for the rental. We missed out on an hour with the rental and then had no money for gas (the truck only had a quarter tank of gas when we got it) To then be given back $34 once we returned the truck. What a backwards system. Also, driving the truck is dangerous aswell because the speedometer is in mph and the kph can't be read so it's very difficult to know the speed I was driving. Also, the images that were sent to us for the initial inspection were very outdated. I wish there was a Canadian version of this company. The pinpad is set up for the US, honestly I'm surprised we didn't have to pay for the rental with USD ! What a stupid system

Rating:

1.0

I was over charged by almost $70. More money came out of my visa than what my bill stated. I tried calling and it is hard to get through to costumer service. I also don't have the time to be trying to get this straightened out, I'm in the middle of moving.

Rating:

2.0

$25 charge for cleaning the mud off of the floor near the gas pedals. I could have cleaned this myself in 2 seconds if I would have known. I didn't know I was supposed to take my shoes off before entry

Rating:

2.0

Don't call customers to bring in their vehicles for appointments they have waited weeks for without making sure the parts you have to order from another country aren't bent/damaged/incorrect. Totally unacceptable for a service you make customers pay for up front and in advance. You're a huge company and aren't hurting for money for parts you already own.

Rating:

5.0

Very fast abd very easy to deal with

Rating:

5.0

Great staff. Answered all questions I had, very informative. Great service.

Rating:

3.0

1) Strong smell of cigarette smoke in truck... 2) We were not told, and did not figure out for a while about the trailer fender folding down to access the vehicle while on the trailer. Figured it out along the way but lost some paint off the vehicle in the mean tim.

Rating:

4.0

Check in process is very slow. Not sure if this can be improved.

Rating:

5.0

Great service, excellent value!

Rating:

4.0

I was there at my scheduled time but was over an hour and a half before I was headed off the lot. Otherwise it was a good experience. The person that served me was knowledgeable, thorough and friendly.

Rating:

4.0

My only comments for improvement are that in my 3 years of using your facility two things consistently were not reliable - the door in the back which should open automatically and rarely did, and the sensor lights which should automatically come on

Rating:

5.0

Young fella who hooks up the trailers has great service and deserves a raise!

Rating:

5.0

Not a thing! Everything went as planned! Excellent knowledgeable staff and very accommodating Thank you U Haul

Rating:

5.0

Our van was dropped off after hours..an excellent feature in itself by all means! And the closing email sums up your final purchase, ensuring on both ends everything went well! Many thanks for sure!

Rating:

4.0

The staff were all very helpful and friendly

Rating:

5.0

All good and management and staff is excellent 👌..Thank you

Rating:

5.0

Quick and easy process

Rating:

5.0

Everything was great...efficient at pi k up and drop off

Rating:

1.0

Front Desk staff were difficult, uncooperative and conveyed a general negative attitude. The facility was not monitored or maintained and the vermon infestation is appalling. The stench of fecal and urine permeated my indoor rental space. Dead mice present and all contents were unsalveagable.

Rating:

5.0

Never had an issue with this facility. The staff are excellent and the units clean and easily accessible. Would use again with no regrets

Rating:

5.0

Staff were swift and prompt to set us up with our rental, and likewise were very efficient when we were returning it. Great service all around!

Rating:

5.0

Really nothing. The service was fast, and efficient. Return was instant. They did a great job. Real pride in their work.

Rating:

3.0

Reserved a 12x6 trailer for pick up 730, arrived to pick up and was told it wouldn't be ready until 845. This was no good for me. Had to come after work at 5 to pick up. Was a little behind dropping it back 24 hours later and was called almost demanding I return it immediately. I got it back about an hour late. I was happy to see no extra charges in my bill though. 2 star review.

Rating:

3.0

This location was better staffed and equipped. The person who did our return inspection was friendly and helpful. Person inside location basically told us that because we booked online we had accepted any and all changes and had no options for rebate/compensation. Although she was calmly providing what may have been correct information, she cut us off with the same spiel everytime we tried to speak. She finally gave us a number to call, but essentially told us we shouldn't have booked online and ticked the box of we weren't willing to accept what was available. Walked out of both locations very frustrated. Likely won't use uhaul again in the future.

Rating:

5.0

The only thing I wasn't happy about is that I was quoted for a little under $60 and ended up paying $100 when I got there for the truck. That should be stated somewhere when you reserve and get a quote.

Rating:

5.0

Great help with the rental as I was not great with the online version.

Rating:

5.0

They always went above and beyond for me and I will be more then happy to tell anyone about the amazing staff ypu guys have that work on the Kenmount road facility all awesome bunch of people

Rating:

5.0

Great Staff fast efficient and friendly service

Rating:

3.0

Stains on floor that were wet when we moved in it, same with the other unit we have. The unit we have now (800) has gapping opening where siding from the building it bowed outward, told the front counter and was informed they cannot do anything with it until the unit is empty even though it can easily be filled/ pushed back in with enough force.

Rating:

5.0

Everything worked out very well.

Rating:

3.0

Water leaked in and got on our box spring, but not severe damage. Maybe pallets should be offered for materials being stored on the floor that could sustain water damage. Other than that, it served the purpose, and would rent again.

Rating:

2.0

The unit was only 6ft high , no light in unit snd small door in narrow hall !!

Rating:

5.0

I’m so grateful to have had a safe and secure storage facility to use. The staff were very friendly and a great help. Thanks so much!

Rating:

5.0

It was all good , Good experience -;

Rating:

5.0

Excellent bunch of staff. Would recommend to everyone

Rating:

5.0

Fantastic staff, I booked with U-Hall over the phone first and the rest was just easy 😉

Rating:

5.0

All good so far. My first time using any storage facility. Hopefully if I’m a couple days into another month I don’t have to pay for a full month for the sake of a couple days. We’ll see how that goes in a few months. 👍

Rating:

5.0

Very easy to deal with

Rating:

5.0

I hope you all keep up the good service because I’m gonna be using the storage site for a few months

Rating:

5.0

The staff were excellent in terms of helpfulness and conducted themselves in a very professional manner.

Rating:

4.0

The guys there made my move smooth and simple. I overpaid the gas on refill and I was compensated for that even though he didn't have to. It was my mistake.

Rating:

4.0

The facility was very convenient with a lot of storage options and staff were very helpful in finding the solution that suited my needs. A few points that could be improved on: 1) when I initially signed in I was told the billing would be automatic on my credit card. This wasn’t the case and I was charged for non payment on the second month. 2) only one of the two loading bay doors was usable. The second was consistently blocked with uhaul equipment. This caused some congestion with myself and other tenants. Overall, I’m very pleased with my experience however. It was easy to do business with you and I felt my belongings were safe and secure in your facility. Thank you!

Rating:

5.0

I will rate my experience on my most recent phone call with Mr. Leonard Mackey from Uhaul, Kenmount Road, St. John’s NL. I have been a client of Uhaul self storage at this location for one year now, I acquired 2 units in January 2021 upon a sudden move to Ontario. At that time, I received 110% Great Customer Service from one employee (I am unsure of his name but he has dark hair, stands about my height 5”9, average build, has the voice of a tv host or radio show host… I feel you could distinguish him by this comment) however, this guy is your guy if you need every spec of information you need or will ever want to need about storage or anything else you ask in the Uhaul area. Very much an asset to the store on Kenmount. Back to Mr. Mackey though … I had called to speak to him last week due to a late payment on both units for over one month. Mr. Mackey returned my call and left me messages until he reached me with a number I had left for him. When we did get in touch I explained my recent car accident on December 3rd which caused my delay in my payments, and how I was just now getting back to myself and getting my finances straightened up. Taken back by my unfortunate events these past 2 months he informed me of my extra charges, and late fees along with my total of both units. But while doing so, he was able to remove a total of $30. With a credit payment over $700 I was about to make, at this point minus $30 fee to some wouldn’t seem to lighten the day. But it was Mr. Mackey himself with his empathy for my situation that made me write this today. I won’t elaborate any more, but I would recommend this location to anyone who is in need of storage always given my experience.

Rating:

3.0

I was disappointed to find out after closing my contract for my storage unit that I would not be compensated for the remainder of the days left in my contract. I paid 143.67 on Dec. 23 and that brought me to Jan 23 I thought the balance would be refunded to my visa. I personally think that this is not good customer service. Especially where I was a steady customer for close to or over 4 years with this unit..

Rating:

5.0

Couldn't ask for a better place to have my things. Both the place & staff are great.

Rating:

5.0

We couldn't find the unit at first, but the employee we dealt with was very helpful.

Rating:

5.0

Good experience with extremely professional personnelvery helpful and courteous.

Rating:

1.0

Your associates are always rude, especially one guy. More importantly, I have moved provinces and your staff and policies regarding helping me or family access my unit were absolutely not helpful and in fact made things harder. I will be choosing any other storage company in the future. Good prices though, as far as I am concerned.

Rating:

5.0

I had initially reserved a room that was apparently inconvenient to access and the attendant actually recommended a better one, with more space, to save me the headache. Great service!

Rating:

5.0

The service & staff was always very friendly, helpful & kind. I appreciate it and will be back and tells others of my great experience. Thank-you

Rating:

5.0

The guys were always great & helpful. Would be great if it could be accessed after hours due to my work schedule I wasn’t always able to access the unit.

Rating:

5.0

The rental process was great. Chris at the front desk was extremely helpful and knowledgeable. I will definitely recommend this to friends. .

Rating:

5.0

Friendly staff very helpful

Rating:

5.0

A pleasure to deal with. Great customer service.

Rating:

1.0

staff did not know were exactly my locker was and were very rude and said simply i dont know by find it yourself the guy in the actual lot was smoking pot and could not even tell me where the alarm key should be located and got saucy with me and my wife veryyy dis satisfied

Rating:

5.0

Amazing company to deal with can't ask for more better service

Rating:

5.0

Totally disappointed with access to the property as result of the road construction. If I had known that it was going to be such poor traffic control I would never have rented !

Rating:

3.0

Happy with my experience. Only issue was parking. We had a truck and trailer, and it was extremely difficult to drive to our unit because of all the rental vehicles stored in the way. Which also made it hard to maneuver and turn around because you can not just drive through. Would be much easier if you could pull trough without having to turn around a large trailer.

Rating:

4.0

Great experience! Staff were very prompt & efficient. Had a problem with unit when I was moving out & dealt with Rob who was so helpful in every way. Thanks Uhaul

Rating: