Customer Reviews for U-Haul Moving & Storage of State Street New Haven

2,480 reviews

1175 State St   New Haven, CT 06511

(203) 404-6921

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(203) 404-6921

1175 State St
New Haven, CT 06511

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Trish at the MD shop was the most helpful.

John P. 
Rating:
5.0

The staff were cordial and well informed. Their professionalism was what got my attention. They covered every detail.

Garry M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARLOS V. 
Rating:
3.0

Really bad mouse problem seems out of control.

diondrea m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARL G. 
Rating:
5.0

Awesome customer service throughout the whole process

Anna D. 
Rating:
5.0

The floor mat/engine shroud mat was obstructing the gas pedal. It came out its grommet and made it almost impossible to operate the pedal. I had to pull over asap after leaving your facility to reinstall them back into the grommet correctly. Also windshield center and passenger side was dirty

MARK R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Marsha C.  |  Overall Experience 
Rating:
2.0

Mice poop everywhere and destroyed almost all of my things. Literally had to throw almost everything away . The worst experience ever !!

Shatiera C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lise b.  |  First Impressions 
Rating:
1.0

There was rat droppings on all of my belongings there were only a few items that I was able to take out of storage because the majority of my belongings was covered in rat droppings. This facility is disgusting and will never recommend this facility.

Kandace H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
3.0

Customer did not leave a comment.

LEWIS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD C. 
Rating:
4.0

Customer did not leave a comment.

Arielle g.  |  Overall Experience 
Rating:
5.0

The truck was ready and waiting for us when we arrived. Check in and check out were smooth and easy. We rent this truck to deliver Christmas boxes from our church in Branford to another church in Trumbull and this made the process so easy. We thank everyone that helped!!!

Roger G. 
Rating:
1.0

The individual U-Haul stores and facilities were not at all the problem - they were all lovely. The problem I have is with corporate and with customer service. From start to finish, this interaction has been a nightmare. The delivery of the boxes was delayed, then the boxes were delivered to the new location early and I was not notified, they moved the payment dates up and I was not notified, they charged me another month's rent regardless of the fact that I had the boxes for less than one month, they charged me double for moving and refused to refund the remaining balance, they said someone would follow up with me in 72 hours - I followed up after 120 hours of not hearing from them. If you're wanting to be scammed I would say this is a great option. If you like feeling upset, anxious, angry, and taken advantage of I'd say you should look into this. If you like being ignored, talked over, placed on hold, transferred, and then never followed up with you should give customer service a call - they're genuinely not doing anything. In short, worst experience I have every had and will absolutely never, ever, ever, ever, ever, ever use U-Haul ever again. Ever. The worst. Genuinely, cannot overstate how bad this has been. Every part of it has been hot garbage.

Megan N. 
Rating:
5.0

Customer did not leave a comment.

Yaritza V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CLIFFORD F. 
Rating:
3.0

Customer did not leave a comment.

CLIFFORD F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Clifford S. 
Rating:
2.0

My UHaul was requested for 8am when I made my reservation, but it was not available until 2pm. I had a very long drive to my drop off location, and this delayed my move by a full day.

Neema M. 
Rating:
1.0

Customer did not leave a comment.

ANDREA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATANGA S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Great customer service. Terrance was very helpful and knowledgeable. Overall great experience.

KYIA D. 
Rating:
3.0

Sadly my Viki flat screen TV was stolen from my unit which I kept locked. I paid for insurance for nothing, because in order for theft to be covered there needs to be “physical signs of break in” but unfortunately I don’t see any physical signs of break in. I am disappointed that someone stole one of my possessions. The tv remote was still there when it came time to move out, but my tv was gone and there’s absolutely no other explanation than that it was stolen.

Maya D.  |  Overall Experience 
Rating:
1.0

I'm STILL waiting for call back because I was charged for month I didn't have unit and I have damaged boxes because the UBox door broke at location and I don't have the information to put the claim in. I call and email and no reply yet.

Deborah P. 
Rating:
1.0

I will tell all my friends and anyone that I will listen, how dirty and rat and mice infested this facility was!! I lost half of my personal belongings from a 8 x 10 unit!! That was a lot of my stuff and!! Told management about it, there comments were file a complaint and after a year I might hear something back!! Never again and very discussed, you people should be shut down!!!!!!!

LU ANN P.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Highly recommend.

Ariana C.  |  First Impressions 
Rating:
5.0

Nice equipment and great service.

DANIEL C. 
Rating:
5.0

The whole transaction from start to finish was excellent in everyday. The staff was courteous and helpful and the van was spotless; would rent here again and would recommend to friends. Thanks U Haul on State St!

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
2.0

I didn’t know I was supposed to provide my own padlock and wasn’t able to lock my unit when I moved in after hours. The website was also down when I went to return my uhaul van and I could not contact customer service.

MICHELLE W.  |  First Impressions 
Rating:
5.0

Large broken side panel/lower drivers side. could have easily been repaired with 6 rivets. Equipment should never go out with damage that can be repaired in 10mins.

EMANUEL G. 
Rating:
3.0

Customer did not leave a comment.

SHAUNDA W. 
Rating:
5.0

Customer did not leave a comment.

COREY W. 
Rating:
5.0

Need to monitor people locking carts in their units. Can never find one when needed. Start charging them.

ERNEST H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANISHA M. 
Rating:
5.0

Very good service

SAMANTHA M. 
Rating:
2.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

It was a great experience over all!

Diana l.  |  First Impressions 
Rating:
1.0

To have to spend an hour trying to get through to customer service on the other hone and to be charged for an extra month and not be able to resolve that online, not happy. Facility is fine and people helpful when I went there but billing issues and inability to solve them made for a miserable ecperience

Letert G.  |  Overall Experience 
Rating:
1.0

Staff is unprofessional. Don't have good customer service skills.

SELINA J. 
Rating:
5.0

Thank You price was also good

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

abdrea O. 
Rating:
5.0

Customer did not leave a comment.

MICHEL M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
1.0

I moved into my storage until at the end of the month. Within 2 weeks, I was continuously emailed and sent notices of being behind in payment and threatened to be locked out of my unit. It was still not time for my 1st payment. The system had me documented as being in the wrong unit and wrong size. I was told this was updated. I continued to receive late payment notices. Then I was locked out of my unit. This all happened before my 1st payment was even due. I returned to the state st location a 3rd time for my account to be fixed. They did my contract all over to make sure everything updated. Being locked out of my unit is unacceptable and not a great experience. Currently looking for a new storage location.

Jacqùese P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANUEL C. 
Rating:
4.0

My unit get water leak and mouse infection, some of stuff get damage

JOSE L. 
Rating:
4.0

Customer did not leave a comment.

Kyle M. 
Rating:
3.0

I requested a van. The van was available but they could not find a key. I had to take a truck which was not as easy to drive as a van.

Pamela M. 
Rating:
5.0

Staff were friendly and professional.

DENISE A. 
Rating:
5.0

The first the 10 miles should be free the next time as a discount

Carmine D. 
Rating:
4.0

I only felt the delivery worker was great. The remaining interactions I had was others we're not good, appropriate tones and or helpful with my process.

lisa G. 
Rating:
5.0

Customer did not leave a comment.

KELSY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anil G. 
Rating:
5.0

Customer did not leave a comment.

Glen D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

I was able to take advantage of a month free storage when I rented a truck to move. Very helpful.

Reginald W.  |  First Impressions 
Rating:
5.0

Paul was very helpful. Best experience I ever had at uhaul

Leonard I. 
Rating:
5.0

Customer did not leave a comment.

Roy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Davon M. 
Rating:
5.0

Customer did not leave a comment.

Wanda G. 
Rating:
5.0

Customer did not leave a comment.

TONI L. 
Rating:
4.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Si tienen como 8 trailler pequeños tratar de tener algunos al día para el alquiler. Para que no digan que están dañado todos.

JOSEA S. 
Rating:
3.0

I didn't need that much space anymore, and every time I try to get something smaller they don't have one because I couldn't afford the big one anymore.

Roderick B.  |  Overall Experience 
Rating:
5.0

Very quick and courteous service. Thanks

Nina W. 
Rating:
5.0

Install or was professional and charming.

Lynn B. 
Rating:
4.0

Customer did not leave a comment.

daniel B. 
Rating:
5.0

The service I expected

CARLTON W. 
Rating:
2.0

Mice ate a bunch of stuff in my storage. Often there were people in the space working on cars and motorcycles. Often it smelled as though people were smoking weed in the space.

Joshua G.  |  Overall Experience 
Rating:
3.0

There are clearly a bunch of mice in the facility, and there rat droppings on my stuff. If there was any food in there it would’ve been a lot worse. Access is relatively easy, but there is a security issue just by the nature of the location. I would be sure to make sure the unit it locked even during unloading.

Andrew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

New Flame C. 
Rating:
1.0

Don't overcharge for a pickup truck it's 39 a day not 189 a day. Don't jigg people for a rental Trying to rob me

Dante F. 
Rating:
5.0

Customer did not leave a comment.

james J.  |  Overall Experience 
Rating:
1.0

The mirrors were not adjusting properly which caused me to take different routes and accumulate more miles then I intended.

MELVELYN E. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

Elayna G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE R. 
Rating:
5.0

Have the bed at least swept out and previous customers crap (shoes) removed from the cab. The truck seems to be well maintained and the actual milage is a hell of a lot better than the dash estimate.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Salvatore C. 
Rating:
5.0

polite attentive knowledgeable help received...THANKS !

THOMASPETER N. 
Rating:
4.0

Service engine light was on

Matthew H. 
Rating:
5.0

I loved ur service

Marnita J. 
Rating:
5.0

Customer did not leave a comment.

NICOLE T. 
Rating:
5.0

one back light was not working other ok thank for good job

Wilfredo O. 
Rating:
5.0

Customer did not leave a comment.

Georgina K. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
4.0

Customer did not leave a comment.

DANIEL G. 
Rating:
3.0

The people there were great but I was charged for fuel which I filled it back up to where it was and there's no reason to charge me for fuel. I rented three trucks within the week and none of them were full so I know it's a little game that gets played with the fuel. I will look elsewhere to rent from if I get unnecessary charges like this.

RONALD G. 
Rating:
1.0

They charged me for insurance that I didn't ask for and the truck was run down

ELIJAH B. 
Rating:
5.0

Customer did not leave a comment.

Kirk S.  |  First Impressions 
Rating:
4.0

Not much else can be improved. Keeping it simple is the best way to run a business.

DAVID H. 
Rating:
3.0

Make sure the trucks don't have roaches!!! I couldn't move after i rented the truck i wasn't trying to bring roaches to my house 😫😡

MARIA M. 
Rating:
3.0

Check your truck, and give them regular inspection.

ROQUELIN D. 
Rating:
5.0

Good deal... no complaints

STEVEN W. 
Rating:
3.0

Everything worked fine but then its was one truckle and less than 10 miles round trip.

Andrew D. 
Rating:
5.0

I ordered 3 containers, but it turns out we only needed 2. That was no problem as U-Haul took the unused one back. The service was excellent and everything arrived safely and on time. The U-Haul staff was friendly, professional, and respectful. I give them my highest recommendation.

Robert G. 
Rating:
3.0

As I observed the truck it was dusty, ring stains on the dash and cup holders. An empty soda bottle on the floor inside a red box that is in the middle of the seats. The low tire indicator was on also low oil indicator light was on.

ADELAIDA N. 
Rating:
4.0

Make customer aware that a 24 hour reservation expires after 1st of scheduled pick up. Late picking up and the truck was gone. but I was assisted by attendant for another truck being available by midday.

Christian C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  First Impressions 
Rating:
3.0

Showed up 10 minutes before my reservation tone and was told they mistakenly rented the last one. Had to go home and wait 2 hours for a call that a truck was there. What was the point of reserving prior to the date it's needed? Waste of time. Was offered a pickup truck. Terrible.

RUBEN A. 
Rating:
4.0

Rats were the only negative

Tobias B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ZANETA L.  |  First Impressions 
Rating:
5.0

The drop off driver was great. Was not home when he dropped off the initial container so he video-chatted to check I was happy with the location in the driveway

Adra C. 
Rating:
4.0

Customer did not leave a comment.

bryan S. 
Rating:
2.0

We arrived letting them know we had trouble with the truck and they recommended we go home and unload the truck before coming back. Turns out it was the power steering fluid which the technician said they could have easily filled up when we stopped.

Jenny G. 
Rating:
1.0

Over the course of 11 months, the unit flooded 3 times (forcing us to move everything from one unit to another ourselves), caused thousands of dollars in damages, and there were 6 mice in the unit when we checked out. Terrible experience.

Daniel M.  |  Overall Experience 
Rating:
5.0

First time I ever need a self storage your guys at counter were very courteous and helpful . You storage facilities clean and convenient for me to put my belongings. You took a big load off my shoulders while I go through this big move in my life. Thanks a million from my heart

Hector L.  |  First Impressions 
Rating:
1.0

My storage unit was completely flooded and I was not notified that there are other units that were also water damaged. Staff was non-sympathetic and I currently am filing a claim so I can replace all my items that were damaged and mold infested.

Veronica P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY DANIEL D. 
Rating:
4.0

Customer did not leave a comment.

Glenda J. 
Rating:
5.0

Customer did not leave a comment.

Janitza R.  |  First Impressions 
Rating:
3.0

Checkin through phone was too long (especially in soliciting multiple contacts who needed to be called right then before truck could be used). No furniture dolly or pads in the truck as ordered. Had to wait in line for those after all.

Tood K. 
Rating:
3.0

Make sure trucks are cleaned and in proper working order. As the largest, best-known vehicle rental company in the U.S., a customer should expect a quality product. And when there are issues with quality, the customer should receive immediate and unwavering confidence that they will get the best product. The pickup location was found by me to be lacking But other facets of my UHaul experience were very pleasant, in fact, enjoyable. And, in the end, my comments and concerns were met with helpful words and understanding. I am very grateful for UHaul's prompt response to my issues. I must say Thank You, for that.

JEFFREY M. 
Rating:
3.0

Customer did not leave a comment.

Amber D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YEXENIA N. 
Rating:
5.0

Awesome job done by everyone I communicated with

OMAR B. 
Rating:
5.0

The employees were very nice and fast.

TANIKA W. 
Rating:
5.0

Customer did not leave a comment.

Anna L.  |  Overall Experience 
Rating:
3.0

Provide correct pod dimensions or recommend the correct size. Load shifted and damaged quite a few items that were tightly packed

Jean W. 
Rating:
5.0

The staff at your 1175 State St, New Haven office could not have processed my rental faster or smoother. I was in and out! The return was even faster... Please keep up the good work! Best Ariel Neill North Haven, CT

ARIEL N. 
Rating:
1.0

Everyone is given the same pickup time of 10am. I waited almost an hour in line to get my truck, and this wasn't even the location I signed up for. I live next to a location and they changed my pickup location after ordering

PAUL D. 
Rating:
4.0

Opened late upon return. I waited 20 mins and left truck on lot.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

Brien G. 
Rating:
2.0

Customer did not leave a comment.

Yuxuan W. 
Rating:
1.0

Arrived at 7 AM Saturday morning to pick up truck. The location was to open at 7AM. The person arrived at 8:20 AM. Totally unacceptable. I had people at my house at 8AM waiting for me to move. I didn't get back till 9:15 and paying people to wait. The worst customer service. I will never go to or recommend this location again. I would expect some sort of discount for my inconvenience.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

William I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

ARACELIS R. 
Rating:
5.0

Virael was very helpful and was able to resolve things.

Anna L.  |  First Impressions 
Rating:
3.0

Mice seem to be a concern, also air-conditioned are leaking quite a bit.

Patricia S.  |  First Impressions 
Rating:
5.0

I had no complaints, friendly staff, he knows the storage units and where they are located, made sure everything worked so I can come and go. Five stars for me 🙏

eddie c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  First Impressions 
Rating:
5.0

Christian Jimenez was very helpful.

Veronica P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dewlyne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LU ANN P.  |  First Impressions 
Rating:
5.0

The manager at the site was very very knowledgeable and excellent with customer service. It was a great experience I would recommend to anyone in need of storage. Thanks to them again

SABRINA B.  |  First Impressions 
Rating:
3.0

There is a dead mouse next to my unit and it appears there are mouse droppings in the unit. I noticed there are also a lot of mouse traps so it seems like there might be a rodent problem.

Phillip B.  |  Online Move In 
Rating:
4.0

It was a good experience and the staff was very helpful. The manager was great, he explained the rental policies in full. So far I'm very happy.

Frederick R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maxwell S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  First Impressions 
Rating:
5.0

Good customer service

sophia n.  |  First Impressions 
Rating:
5.0

I loved the fact that you could drive right in in for me I'm so glad I was able to get a frist floor unit.

Debbie K.  |  First Impressions 
Rating:
4.0

The only thing t i did not like is that they take a picture of your license, now that info is in there phone.. John

John F.  |  First Impressions 
Rating:
5.0

Very fast, convient, and the cheapest rates for a rental on a truck and a storage locker.

kevin g.  |  First Impressions 
Rating:
3.0

Had to wait longer than necessary. Staff might need training on how to interact before during and after verbally. Nice people just could have used more interaction rather than watching them watch a screen for 10-15mins

Whitney S.  |  First Impressions 
Rating:
4.0

When we got to the location, it was not clear how to enter. There was not a clear way to get into the garage part other than asking the attendants to open it for us. Once we got to the storage unit itself, it had a tag on it that said "ready for new customer" but it also had a lock on it. So we had to get the attendants a second time to take the lock off for us. They were all extremely courteous and professional. I had to ask one to put his mask on up over his mouth and nose. He did so without hesitation after I asked.

Lacey W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BARRY W.  |  First Impressions 
Rating:
5.0

love the fact that its inside i feel that my property is safe and secure there👍👍👍👍👍

Roderick B.  |  First Impressions 
Rating:
1.0

The worst customer service ever

Chenel F.  |  First Impressions 
Rating:
4.0

The manager was excellent. One of the new guys working there were slow and took over an hour to check us in but all of them were kind. Overall friendly staff, very clean and excellent manager.

JOGITA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elena z.  |  First Impressions 
Rating:
4.0

My first experience wasn’t pleasant as by the end of it, I was double billed for everything, they didn’t check whether I used the troll in the truck or not, and when they corrected the bill they did it wrong, and when I told the staff she was irritated instead of apologizing even though I was truly very kind and respectful as I know that such thing happen. We all do mistakes. The second experience was much better despite that the system gave the employee such a hard time to book the storage unit for me, but the staff was very kind and helpful and truly helped in the best to their power. (I appreciate the team at state street location)

Nisreen R.  |  First Impressions 
Rating:
5.0

Associate was very friendly and took his time to explain and show us around thanks so much

cynthia c.  |  First Impressions 
Rating:
5.0

Kayla was amazing thank you for exceptional customer service!

latoya m.  |  First Impressions 
No reviews have been submitted for this location.

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