Customer Reviews for U-Haul Moving & Storage of Ukiah

2198 reviews

1140 N State St   Ukiah, CA 95482

(707) 468-0147

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(707) 468-0147

1140 N State St
Ukiah, CA 95482

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer service (not local) was horrendous. A big fat waste of time. Not enough employees at the location. Needed more people to help customers.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Neal D. 
Rating:
5.0

Customer did not leave a comment.

Tannis B. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY J. 
Rating:
5.0

U-Haul customer service is quite amazing. Your on-site managers always provide the information that I need, and they have made me feel that U-Haul should continue to be my first choice.

JOAN J.  |  First Impressions 
Rating:
3.0

Contact at Uhaul seemed to be uninformed and had to call the owner to complete the transaction

BENJAMIN B. 
Rating:
3.0

David and the staff I have interacted with at this location is awesome and over the top helpful! It is unfortunate that Uhual isn't doing anything to help support this location as it is always busy but seems understaffed. Even with that they were able to help me get access to my boxes when I needed (as my one month of not having a home turned into 4 unexpectedly). They are doing the job of 10! My disappointment in service is with the Uhual company and their lack of consistent communication on the main line that I would get bumped to, getting different answers each time I called and being on hold for over 30 mins every single time before talking to someone. I was also disappointed that I was not notified when I was purchasing the uboxes that the normal services weren't available at this location (when I purchased I was in a different state). I got the uboxes because of the things advertised, we should be notified before purchasing if this is different for the location we are choosing. I have used Uhual for pretty much every move over the last 10 years and this is the first time I have ran into so many obstacles.

TED D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Fast and great service really great employees

Dean M.  |  First Impressions 
Rating:
5.0

Everything is extremely organized and well run. People who work here are very nice and efficient.

gary H. 
Rating:
5.0

Customer did not leave a comment.

Armando G. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Double check on maintenance repair

Daphne F. 
Rating:
3.0

It got the job done

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

CORINA M. 
Rating:
3.0

Customer did not leave a comment.

Ron W. 
Rating:
3.0

Customer did not leave a comment.

Meghan C. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

Box arrived damaged. Looks like an employee broke into the container. Will be contacting a lawyer if anything was stolen.

CHRISTOPHER Q. 
Rating:
4.0

good experience the man at the desk was great

Randall P. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

lori P. 
Rating:
5.0

David and Tony in Ukiah are a great asset to your company. Both a pleasure to do business with.

JO W. 
Rating:
1.0

The truck had stuff all over the back end and the windshield etc of the front was not cleaned. Truck photos were not of the truck I rented or very old. Truck ran great. Always a problem when renting from you. This time, 6 calls, hours on hold, had to pay cash to get my truck because credit card machine and national call line were down. Had to change original rental to different county because “Surprise” the truck I reserved wasn't actually available. Get it together Uhaul!

James E. 
Rating:
1.0

This was the worst service of all times. The U-Haul in Ukiah held my boxes until June 6th even though I received an email that my boxes were shipping out on May 31st. My boxes arrived late which caused me to have to cancel my unloading help and cost me more money. U-Haul's big WOOP of $50 is a joke. I will never use UHaul again and will inform everyone what a loosey company they are. This is NOT my first bad experience with them either.

Eric H. 
Rating:
5.0

JD at Ukiah Uhaul gave me excellent customer service. He went above and beyond to make sure I was taken care of, and I'm really grateful. He single-handedly turned my experience with Uhaul around, and I look forward to any future dealings with him.

Tyler H. 
Rating:
5.0

I feel u should have a better contact for people that have to move out of town and have to use a truck for both ways instead one way travel. It cost me over $500 dollars just to move things to S.F. And bring back my stuff to willits.

Royce W. 
Rating:
5.0

The waiting times were longer than expected due to more customers needing propane fill-ups. But I was able to use the app. Though the check-in process on the app seemed more time-consuming than doing it in person. Re-entering data that I initially entered prior to pick up was not what I expected.

Kirk F. 
Rating:
4.0

The manager was very nice. The guy I met at the counter first was pretty arrogant. He was slouched back in the seat on his phone when I got there. Even while I was talking to him he was slouched back in his chair. I thought it was very unprofessional. I had an issue with my driver's license and asked if I went and got a duplicate from the DMV would it be okay, and the gentleman said yes. I ran over to the DMV and was able to get a duplicate copy. When I cane back40 min layer, I had already explained that I brought my wife's license in earlier because I couldn't find mine and we were both driving the trailer back from Santa Rosa area. I had driven an hour north from Santa Rosa to Ukiah to pick up a trailer, because there were no trailers in all of the Santa Rosa area that we're able to go North one way. I explained to him that I was from up North where I live inn Humboldt county and was in the Santa Rosa area trying to find a trailer, and had left my license at home. When I came with a duplicate copy, he asked me if I had a picture ID license, and I said no I was had already explained to him and that I was from out of the area and had left my drivers license at home or couldn't find it. I was surprised he was asking me again when he already knew the story of my license not being with me. I thought that was not necessary when I had explain the whole situation to him already. He seemed very empowered and disengaged with the situation. Still slouching back in his seat. We walk out to get trailer eventually and he wakls off. He didn't direct me to where I was Supposed to go. Very unprofessional and unwelcoming.

Kim P. 
Rating:
4.0

Customer did not leave a comment.

Erica C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The manager was very nice and helpful.

DANIEL F. 
Rating:
5.0

Nothing

Glendon G. 
Rating:
2.0

180 dollars for 2 days and 130 miles. I felt your advertising was deceptive in bold print stating 19. 95 cents per day... until you read the fine print where all of the hidden fees lay !!!

Robert N. 
Rating:
4.0

Customer did not leave a comment.

DONALD O. 
Rating:
5.0

Excellent job very friendly loved this place and they get u in and out quick thanks uhaul and staff at this location looking forward to use u guys again

ISLAM R. 
Rating:
5.0

Manager was vert accommodating and helpful. Very satisfied with service and equipment.

LILLIAN H. 
Rating:
4.0

Customer did not leave a comment.

Jay A. 
Rating:
5.0

Customer did not leave a comment.

Kayla C. 
Rating:
4.0

Customer did not leave a comment.

Heidi H. 
Rating:
3.0

I'm working for a delivery company. Sometimes I use uhaul s vans. Which is everything is good accept the tires. Most of time tires are in bad conditions. Otherwise everything is good.

Vipan K. 
Rating:
5.0

Customer did not leave a comment.

george R. 
Rating:
4.0

Customer did not leave a comment.

Kalee B. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
4.0

Customer did not leave a comment.

Walden V. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

Customer did not leave a comment.

Anne A. 
Rating:
5.0

Customer did not leave a comment.

celson G. 
Rating:
5.0

Customer did not leave a comment.

george R. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Keep up the good customer service

Steven R. 
Rating:
5.0

As it turned out, I didn't need the storage space after all, only thank you for being there for me in case. Ardenji was very helpful both in the renting and then in the canceling -

Herb G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Clerk was very helpful!

Will B. 
Rating:
1.0

Have your employee do their jobs correctly. Upon returning the equipment the employee needs to inspect the equipment, and give the customer a receipt that the piece has been returned on time or early as in my case. NOT LIP SERVICE. Your company texted me and called me days apart asking where their equipment was because you believe that I still had it. I got an email with a returned equipment receipt 3 days after I returned the equipment. And in fact the receipt is a LIE!!!! I did not return the piece 3/19/21 @ 4:00 PM, I returned it on 3/18/21 @ 11:55 AM. I have a phone record of my wife calling me at the time I was returning the equipment.

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

ORACIO F. 
Rating:
5.0

Keep moving.

John B. 
Rating:
2.0

The truck was not left for me at the time that i needed it. I had to wait two hours. The same thing happened the time before. I was not notified, either time, until i tried to pick it up. The truck that i got had a ramp that was barely usable. It was incredibly difficult to get in and out, which added a significant amount of time and effort to the move.

Wulf P. 
Rating:
4.0

Rainy Day Pick up, windows didn't have great visibility. I went to O'Riley and got some Rain X.

Cody B. 
Rating:
5.0

the girl that helped me was very nice and did a good job

Jeffrey E. 
Rating:
2.0

If a customer calls and an agent says they will update the contract over the phone; follow through and do this, so the service rep at the counter does not have to. This again, for the third time left my order inaccurate, and nearly charged me 3x more than the reserved quote online the night before while on the phone with the agent.

Alex T. 
Rating:
5.0

All your staff are top shelf ! Very helpful and attended to business quickly and professionally .One young lady also helped me with local information as I'm from Redding ,Ca ..That really helped save me time and energy .I shall refer all friends and associates to your outlet .Thank you !

James S. 
Rating:
2.0

Your website doesn't work The location took over one hour to check me out The equipment rented to me did not have a spare tire and when I returned it they accuse me of stealing the spare tire even though they noted that it was missing when I rented the truck Frankly speaking the staff are kind of dumb

Marc G. 
Rating:
4.0

Customer did not leave a comment.

Inez L. 
Rating:
4.0

Customer did not leave a comment.

amanda c.  |  Overall Experience 
Rating:
1.0

I returned my pick up truck and a car hauler on Feb 13th. I pulled up to the return area and no one was there. Had to wait a bit when finally two people showed up, jumped in to the two vehicles ahead of us to make room for the truck and car hauler I had. When they approached me, the guy comes at me aggressively, what did you haul on the trailer. I said a car. Rolls his eyes says what kind of car. I told him an Altima. She says I got a call that an armada was seen being unloaded and the pick up truck went off the ground. How unprofessional! I dropped my car off at auto repair shop. The girl looking over the truck yells out YOU HAVE DAMAGE TO THE TRUCK HERE. it wasn't damage to the truck, literally the $19.99 a day sticker somehow got a scratch mark on it, but still very much able to read what it said. She says do you want to use the card on file and I answered yes she immediately charged it when I was talking to her about the miles that I already paid for and feel as ifI was being double charged for. It was really inconvenient having to bring the truck back to Ukiah which was 200 miles away from where I was staying and there is literally a UHAUL office less than 5 miles away.

AMY G. 
Rating:
5.0

Everything went as one could hope for. No improvements are seen as necessary

Trent J. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Vincent K. 
Rating:
5.0

Friendly and professional staff and the rental equipment worked as needed!

Kevin C. 
Rating:
5.0

your staff is grate to work with and vary help full Glen Dye

Glen D. 
Rating:
3.0

The truck I rented was not washed, the windshield was full of bugs, and the truck did not seem very well maintained. It worked for what I needed it for, but I expected something a lot nicer. It was "beat up" to say the least. I will think twice before I rent from U-Haul again.

JESUS L. 
Rating:
3.0

Took 3 phone numbers to rent a uhaul. Who the heck has 3 phone numbers...

Dylan K. 
Rating:
5.0

Although the location was busy, the lone employee was friendly and helpful—he was really hustling!

GEORGE P. 
Rating:
5.0

Great customer service

BARBARA R. 
Rating:
4.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

Customer service was great. Over all, great

Cory M. 
Rating:
5.0

The staff at uhaul ukiah are the best. I rent from them almost weekly and David the manager is always friendly, personable and helpful.

William B. 
Rating:
5.0

Customer did not leave a comment.

Vernon B. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
1.0

Terrible customer service and they ripped me off 100 bucks. Never using uhaul again

Matt W. 
Rating:
5.0

Your team in Ukiah is great. They are professional and polite and they deliver. Thank you Uhaul. Through many ups and downs we still can say we love you. And thank you again for your service.

Bryan B. 
Rating:
5.0

Trailer shakes like a willow tree when unloaded and the tailgate latches are almost worn through, clean though.

thomas L. 
Rating:
5.0

quick and easy...will use again

David W. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

Judith M. 
Rating:
5.0

David was fantastic!

Bobby B. 
Rating:
4.0

Customer did not leave a comment.

Jason H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
4.0

Customer did not leave a comment.

PERRY B. 
Rating:
5.0

Customer did not leave a comment.

BILL C. 
Rating:
3.0

Customer did not leave a comment.

Ramon P. 
Rating:
3.0

The cab of the truck had an odor. I need to mention that this location was over 80 miles one way further then the location I selected. I also only had 1/2 tank of gas. I expected a full tank.

ryan G. 
Rating:
3.0

Customer did not leave a comment.

Jonah C. 
Rating:
3.0

Customer did not leave a comment.

Vanessa J. 
Rating:
5.0

You guys have great service and very helpful people. Exelent customer service

MARIA V. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
4.0

David was exceptionally cool under pressure I was miffed to begin with that my pick up was changed the day before my move Which amounted to an additional 50 Miles. David went through a series of questions that Irritated me further Such as; a second and third Contact number- In order for me to rent the uhaul I repeatedly asked him why this was necessary And while he wouldn't / couldn't explain He did keep his poise And remained professional during our transaction Thanks David A Palma

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
4.0

Get the marijuana smell out of the truck. It is nauseating and caused me to get stopped because the officer could smell marijuana emanating from the back. This is not acceptable.

ROBERT N. 
Rating:
3.0

There were no large units available and the second floor units are difficult to access with only stairs when moving large amounts of items. Staff was great.

Nicolealexandra H.  |  Overall Experience 
Rating:
3.0

not enough help or info on pickup or hookup. I had to "do all of the work"

scott M. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
1.0

Bad customer service not helpful at all

Joel C. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VALERIE W.  |  Overall Experience 
Rating:
4.0

david hoffart at ukiah uhaul storage was friendly and helpful.

BENJAMIN N.  |  First Impressions 
Rating:
1.0

My access code never worked. One time my lock was on a different storage unit. Nobody could tell me how that happened. When I moved out and wanted my money back for my months that were prepaid they told my that I couldn't get it back. It wasn't until I had my boyfriend come in to help me that they "called" someone and figured it out. I would not recommend anyone to this place.

Tammy K.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Rebecca T.  |  Overall Experience 
Rating:
5.0

During the time I used the storage I never had a problem. I felt my items were safe. Thanks for everything.

gloria g.  |  Overall Experience 
Rating:
4.0

Temperature not always where it should be. Appreciate the recent paint/clean up.

Dee P.  |  Overall Experience 
Rating:
5.0

Pick up was relatively quick. There was a problem with the storage unit, but the destination Uhaul in Ukiah was very accommodating and worked with me on my timeline.

James H.  |  First Impressions 
Rating:
3.0

The Uhaul in Ukiah CA. Storage actually smells like rats.. And they close at 7 so i get off work at 6 dnt have much time... Other than that love the staff.. Very kind and helpful

Susan A.  |  Overall Experience 
Rating:
5.0

Staff truly understands how to deliver EXCELLENT customer service.

loni n.  |  First Impressions 
Rating:
4.0

Thanks!

Thomas S.  |  Overall Experience 
Rating:
4.0

My best to Jen and David... They have such wonderful personalities that r experience there was so awesome... One thing i didnt care for was how cold it was inside... Made it hard for me to sort throug

Susan O.  |  Overall Experience 
Rating:
1.0

Every time I’d call corporate about the filthy units and the rats in my things they’d raise my rent and still do absolutely nothing. I want my $10/ month insurance fee back!

SARAH T.  |  Overall Experience 
Rating:
3.0

only one person staffing this location - they NEVER answer the phone.

steven d.  |  Overall Experience 
Rating:
1.0

Had UBox shipped from Colorado. UHaul chose Ukiah. Couldn't deliver and couldn't provide a solution. Go to UBox and it had been broken into. No one notified me and no one helped me with next steps.

Christine A.  |  Overall Experience 
Rating:
5.0

Very helpful in getting me set up with a new storage unit, and helping resolve problems from the rental.

Thomas S.  |  Reservation 
Rating:
1.0

My pod was broken into and they did not call. They never answer their phone and are not helpful. I made a reservation to have the pod on a trailer to take it empty it and it was not ready when we arri

Maria S.  |  Overall Experience 
Rating:
5.0

Great service!

Terese B.  |  Overall Experience 
No reviews have been submitted for this location.

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