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LAZETE M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of University City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The space between the lockers wasn’t big enough to turn my couch so it fit and t in the lockers making the move very difficult
MARIAN T | First ImpressionsThe staff is always so friendly and so helpful I love this location
Patricia C | First ImpressionsPatty at the University City, MO location was so helpful after the Overland location had rented out the 15ft truck that I had reserved. I was in a bit of a bind and Patty worked to get me what I needed with a smile on her face and a great attitude. She made a very stressful situation bearable. Because of her, I will be a repeat customer and refer this location to others.
GENEVIEVE K | First ImpressionsI moved out and it was still trying to charge me.
Allayana M | Overall ExperienceThe staff at University City have always been great. I was very grateful to have such helpful experience with them.
phyllis c | Overall ExperienceGreat experience. I will recommend this location and the manager Christina. Great customer service!
RONNELL B | Overall ExperienceStaff was friendly and helpful
STEPHANIE N | First ImpressionsMy only problem is that I lost over $ 1000.00 in electronics due to a flood at the facility and I was never reimbursed for my loss.
Herb B | Overall ExperienceOverall, everything was excellent. I do wish the 2nd floor units had more headroom, though. I’m not particularly tall, and I found the lack of height up there a bit constricting.
Felipe G | Overall ExperienceFantastic
Brad H | Overall ExperienceThank you for your help at this time being that I'm a tornado victim, God bless
GABRIELLE W | First ImpressionsProfessional
CINDY B | Overall ExperienceTHANK YOU SO VERY MUCH.
Natalie B | First ImpressionsU-Haul team, very supportive and friendly customer service
Maurice C | Overall ExperienceThank U haul for understanding my situation
Yulisa L | First ImpressionsEveryone was very helpful. Thank you!
MOLLY S | First ImpressionsExcellent customer service and the GM Christina is amazing!
SHAWN C | Overall Experiencei was very well-served and pleased with my UHaul experience. I rented for 2.5 years and spent $5,000 with them so they must have done something right!
Stephen D | Overall ExperienceU-Haul storage was real kind and nice to me I appreciate everything that they did for me and we'll be back and will tell all of my friends how nice and kind you guys are
Napoleon L | Overall ExperienceGreat customer service!
Maurice C | First ImpressionsThe man and lady at front desk were super friendly and went above and beyond
MYRON G | First ImpressionsEveryone was really nice and friendly
TRACY W | First ImpressionsI will always use y’all HAPPY NEW YEARS
DERRICK H | Overall Experiencecannot access storage after hours 857 pm with code
sylicia h | Overall ExperienceThe prices here are way higher than the Uhaul I other areas for a fraction of actual space. If I had know their largest inside container was double the price of one of medium size at the other Uhaul’s I would have never rented a storage at that facility.
trina c | Overall ExperienceThank you
philana s | Overall ExperienceThe staff were courteous and helpful.
CHARLES B | First ImpressionsThanks to the entire staff at Uhaul, I appreciate all the help and consideration for me and my family while transitioning into a new city.
Deedra S | Overall ExperienceContinued Rate Increases
ANDRE J | Overall ExperienceStaff was extremely courteous and knowledgeable of their product
robert G | First ImpressionsIt is convenient to have extra space to store extra items
lewis s | First Impressions100% helpful and on point. Management was top notch.
omusi R | Overall ExperienceExcellent customer service!!!
SHAWN C | Overall ExperienceI really appreciate the staff at u haul they were very nice and kind.
YOLANDA L | Overall ExperienceStaff was always very helpful.
GARY G | Overall ExperienceI will always use uhaul
Patricia B | Overall ExperienceUhaul has always been a nice and friendly environment
Patricia B | First ImpressionsAnthony Brown was an excellent, helpful manager. Awesome customer service skills.
mary h | Overall ExperienceMy experience with Uhaul storage services was very good.
Robbin N | Overall ExperienceShopping perfect. People friendly.
Kurt W | First ImpressionsThe staff was very tentative and polite appear to be very knowledgeable of the operation thank you
MAURICE K | First ImpressionsSuper helpful and accommodating!!
Julianna N | Overall ExperienceBeautiful, keep up with the alsomee job. Thank You
joyce s | First ImpressionsThat (and they) were FANTASTIC! Thank you SO MUCH!!
Phillip S | Overall ExperienceAnthony and his staff were very Professional
percy t | Overall ExperienceNo comment so far.
ENYINNA D | First ImpressionsThe staff was very helpful and friendly. I especially LOVED Rodney, he was very friendly and always answered any questions that I had about truck rentals and my storage locker. He is also and Blast to talk to. I was s victim if the July 2022 Floods and he always kept me laughing. KIDDOS.THANKS RODNEY 🙏🏻👍🏿
AUDREY J | Overall ExperienceI rented a unit for 15 years. In all that time I never had any problems. I’ll rent from UHaul again if I need storage.
LAUREN S | Overall ExperienceIt was a good experience
Nicole W | First ImpressionsThe staff was very helpful in making sure that I got the storage locker that I needed. They made my experience worthwhile
AUDREY J | First ImpressionsWould definitely recommend this store. Very helpful during my displacement following the flooding of my apartment.
Ronald S | First ImpressionsThe new reservations were the result of substantial flooding in the building. The management was extraordinary in facilitating moving stuff out of our 2 flooded units, storing it in 2 U-Boxes and then finding space in the building after the clean-up for re-storing much of our stuff going forward. Everyone was very diligent and responsive - and retained calm and good humor throughout despite the mess. Landon was the point person and managed the complex details of the process and the large group of staff hired to do the work. We are thoroughly impressed with all of them. 😊 Our thanks to all of you.
ROBERT E | First ImpressionsThe guy with red hair was wonderful he helped alot
LaKendra B | First ImpressionsEveryone was friendly and helpful.
Charvan J | First Impressionsstorage unit was flooded, and i was not contacted when all my materials were thrown away without my permission. Anthony the general manager was very helpful, while the assistant manager talked down to me and was very rude. Would not recommend this place to anyone else.
Shrinivas B | Overall ExperienceThey just had taken longer to get setup on a new storage due to computer issues and being busy it took almost 2 hrs just to rent a storage space.
James S | First ImpressionsOur storage was flooded and it’s certainly due to uhaul’s inadequate protection of storages, but I can forgive it cus it’s a natural disaster. HOWEVER Uhaul staff threw away a lot of our possessions without letting us check?!! The front desk promised they have cleared everything and didn’t allow us to check our original unit before the flood. I tried to call the University City Uhaul but kept being redirected to another location. I have lost almost everything as a college student and I’m really helpless right now there’s no way to solve this. Will definitely tell everyone to stay away from Uhaul!
Ya Z | Overall ExperienceRates increase often for pest control & maintenance, although there's critters in walkways and outdated rat poison pod in my unit. Insurance paid monthly doesn't cover water damage of any kind. Unable to access my unit after office hours due to broken door latch. Even though approx. a foot of water leaked into my unit and I had to dispose of most items that was on the floor, staff were extremely helpful with boxing things that could be saved, preventing more water from entering the unit, and providing movers to relocate my items to another location.
Malissa R | Overall ExperienceI lost all of my belongings from the storm. And there is no compensation . How can this be????
KATHRYN M | Overall ExperienceYour worker on duty - I wish I recalled his name - was wonderfully supportive in correcting the free month storage unit and answering our questions on the storage unit. He was soooo pleasant.
Danielle C | Overall ExperienceStaff was exceptional!!
joanne r | Overall ExperienceI never got a chance to use unit I paid for 3 months then I didn't get the new space I anticipated so storage never was used
Andre B | Overall ExperienceMANAGERS ARE VERY DISRESPECTFUL AND RUDE. I NEED MY BELONGINGS IMMEDIATELY.
Christina G | Overall ExperienceThe whole process was simple and easy, and everyone was helpful and friendly. Would definitely use again.
Melody B | First ImpressionsThe young man who helped me (Cladis? - the one with the nose ring) was extremely polite and professional. He immediately acknowledged me when I came in and he was still helping another customer and apologized for my wait. He looked for and found an option when I was not satisfied with the 1st option,. He made sure that I understood everything and even held the door for me. He is to be commended!!!!
Twinda M | First ImpressionsWe just moved in to our locker yesterday so I have not had time to form an opinion.
Bryan S | First ImpressionsVery Helpful Young Men
Alva P | Online Move InThe gentleman who helped was very nice and helpful. A great experience!
renee m | First ImpressionsI reserved and purchased the unit online. When I come to the store, the staff said my first month is free. They started the refund process. But when I came home and check my account, I was charged twice. I contacted the store but nothing has been solved.
Doan B | Online Move InThe young man, who chked me out was helpful. He answered my questions. He was knowledgeable and friendly
YVONNE J | First ImpressionsI had my unit for three years never had a problem and the staff was very helpful and professional and i would definitely rent again.
gladys l | Overall ExperienceWes and his team are amazing! The storage facility is clean, well-lit, and everyone was alwasy friendly.
Maria R | Overall ExperienceThe employees were all very courteous and professional. I highly recommend them and appreciate their work ethic.
William M | Overall ExperienceVery helpful staff.
julia r | Overall ExperienceThe staff was very helpful, patient, and kind. I would use them again.
Joy H | Overall ExperienceAs a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.
Virgina W | Overall ExperienceA pleasure to work with. Very accommodating and helpful. Would highly recommend this facility to all.
clark b | Overall ExperiencePROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES
Leonard W | First ImpressionsIt would be a 7 star if the units had lights inside other than that I think it’s great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it’s out of my hands but some things in life shouldn’t go this way..... [redacted]
Ida W | First ImpressionsThe young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.
William M | First ImpressionsRental was quick and easy
Shella L | First ImpressionsStaff very friendly and helpful
melissa H | First ImpressionsCard didn't work far walk
REGINA W | First ImpressionsManager and store staff were very friendly and helpful. Storage space was adequate and also clean.
STEPHANIE n | Overall ExperienceA okay
GREG G | Overall ExperienceManager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.
STEPHANIE n | First ImpressionsI have used this store many many times for years love ❤️ the staff
Veronica J | First ImpressionsStored my stuff at this location over the summer and everything appears to be in the original condition!
Tiffany B | Overall ExperienceGood service and location is really convenient.
Tamara S | Overall ExperienceAwesome experience- great staff!
david f | Overall ExperienceThe personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.
clark b | Overall ExperienceGreat experience. Helpful and friendly staff.
Kathleen Y | First ImpressionsWe have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic lift
Shinan X | First Impressionsn/a
Ronneika T | Overall ExperienceAwesome
david f | First ImpressionsMy experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.
Cerinda W | Overall ExperienceComputer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it all
Boyd M | First ImpressionsI had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. Thank you!
CHERRILL M | First ImpressionsStaff were all helpful and manager was very nice
john w | Overall ExperienceNice clean facility and staff is friendly and helpful.
DESERATA H | Overall ExperienceThank you
mykel y | Overall ExperienceNo additional comments.
christy B | Overall ExperienceThe WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.
SUSAN B | Overall ExperienceYes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀
Inez P | Overall ExperienceEasy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.
Kathryn L | Overall ExperienceHappy with the service.
Regina H | Overall ExperienceThey were very helpful
darren p | ReservationErica and the rest of the crew were a pleasure to work with.
AMIR E | Overall ExperienceI did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.
Janelle B | ReservationGreat customer service and experience.
SABRINA M | Overall ExperienceCustomer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.
Tameka M | Overall Experience