Customer did not leave a comment.Jack R.
Customer Reviews for U-Haul Moving & Storage of Waukesha
Waukesha, WI 53189
(NOW RENTING CARGO VANS!!!)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
- Boat storage
- Vehicle storage
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael F.
The staff was great and friendly and very helpfulCheryl J.
Your website was not working for contactless pickup. Also the drop off was difficult as I spent 5 minutes looking for a barcode sign that was supposed to be next to the lockbox but instead was posted on one of the entry doorsTracy D.
Customer did not leave a comment.Kristine S.
Customer did not leave a comment.Donald K.
Staff was friendly and accommodating , return was seamless and easy. Equipment was Excellant. A good experienceTimothy W.
Customer did not leave a comment.Laura C.
Customer did not leave a comment.John K.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.JONATHAN K. | First Impressions
excellent place and very flexible with clients I have a landsciping business and I remove snow usually I need to go out to work at night and they allowed me to come and go 24 hours a day the first class storege is the bestAlfonso M. | Overall Experience
Customer did not leave a comment.lynn S.
From the moment I walked in I was greeted and helped in a timely manor and the guy that helped me was very helpfulâ€¦ I would definitely recommend to anyone moving..Justin V.
The female attendant was amazing. I drove further to your store because she was so friendly.Nicole P.
I called a week early and reserved a truck to pick up before business hours. I called two times before the day of to make sure everything was correctly filled out and things were ready. I was assured everything was good. Morning of at 7:30, I hit the link to pick up my truck and it said it must be hand delivered, 90 minutes later. Ridiculous. I wasted an hour and a half of time waiting on hold for someone to help me and by the time they could, the store was about to open. I requested a refund for the truck while offering to still pay the miles and was denied. However, I was warned to return my truck by the end of my reservation time or I would have to pay a late fee. I was also warned to fill the truck up to half full or I would again be charged. Yet when I started the truck, the gas wasn't half full to begin with. The staff at this location are incompetent and I won't be using Uhaul again. It was beyond frustrating and couldn't have been worse.Dylan L.
Customer did not leave a comment.Alexander G.
Lily has been very helpful every time I go in thereDawn K. | First Impressions
Give Van Keys in person not for us Customers to get keys and looking for the Rental Van?Alexander G.
Customer did not leave a comment.Paul K.
Customer did not leave a comment.CARLA M.
Michelle, as always, was exceptionally helpful and helped me through all aspects of my multi-year storage space rental along with truck rentals.John K. | Overall Experience
Customer did not leave a comment.Thomas S.
automate the rental process so that we do not have to wait for a customer rep on the other side of the facility.CORY R.
Everything as expected it would be!Michael B.
The young lady that waited on us was awesome. She was very friendly, knowledgeable and helpful. When we returned the truck, I observed her sweeping out the salt that had been tracked into the building. She could have been just sitting on her cell phone like most young people these days.Patricia S.
Your staff is friendly, patient, and knowledgeable. They are the best!! Please thank them for me.R E.
Customer did not leave a comment.Allen T. | First Impressions
Buen servicioJose M.
Customer did not leave a comment.Kathleen G. | First Impressions
Friendly staff, clean location. Overall great experience.David L.
The team working was not experienced and very delayed/slow in setting up my rental. Then, when the young person behind the desk sought help from Archie, he was extremely rude and begrudgingly assisted. Once the rental was finalized, Archie didn't hear me say thank you, and condescendingly stated the following, â€œyou're welcome, bitchâ€. It left a sour taste in my mouth. I will not recommend this uhaul. This is simply not how you treat customers.Emily J.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Margarita B.
Customer did not leave a comment.Derek H.
Customer did not leave a comment.Odalis R. | Overall Experience
Customer did not leave a comment.mark h. | First Impressions
Made me wait 1hour before and after then in the cold failed to show me how to utilize the app in addition to made me spot clean truck out I was cold and it made me late to workMarcellena S.
I would suggest a full inspection of this particular truck. We had trouble starting on two occasions and needed to call your roadside assistance. Other than that it was perfect!Jamie S.
Michelle was wonderful!!!!!!!! So polite and helpful. Easy locationAloma F. | First Impressions
Michelle was greatlisa c. | First Impressions
Nothing to comment on, everything was easy.James D. | First Impressions
The staff was wonderful.James Earl W. | Overall Experience
Customer did not leave a comment.Tally M. | Overall Experience
Customer did not leave a comment.Heather H.
Customer did not leave a comment.luis b. | Overall Experience
Customer did not leave a comment.Luis B.
Customer did not leave a comment.PETER E. | Overall Experience
Professional. Calm and courteous to all. Knowledgeable.Teresa V. | First Impressions
Michelle is very friendly and helpful.Ann T. | First Impressions
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Karen T. | Overall Experience
Customer did not leave a comment.mark k. | Overall Experience
Customer did not leave a comment.Shamecka H. | First Impressions
Customer did not leave a comment.GINO S.
Friendly and helpful.Jay F.
The gm is amazingBen M. | First Impressions
Michelle runs a good business. She is super friendly, helpful and has a great sense of humor. Went above and beyond showing us unit sizes and making recommendations for getting our 27 foot trailer into the loading bay. Glad I chose this location!,Daryle S. | First Impressions
Customer did not leave a comment.Helen J. | Overall Experience
Michelle and Nate were extremely helpful and so very kind to make sure all our needs were met from the day we stopped in to investigate, renting and our return. We will highly recommend this location to others because of the service they provided.Roger W.
Customer did not leave a comment.Vipul B. | Overall Experience
Customer did not leave a comment.Cynthia S. | Overall Experience
Customer did not leave a comment.Randy B. | Online Move In
Customer did not leave a comment.Katrina B.
Customer did not leave a comment.Herman T.
Customer did not leave a comment.LORA R.
Customer did not leave a comment.Krista J. | Overall Experience
Overall great experienceLisa B. | Overall Experience
Had a pickup via self service system for 12:30p. Online system wouldn't work and went inside to get help. Michelle, the GM had a sign saying to call her because they are open but she is in the building. I called her 7 times, leaving a voicemail the one time it let me. Either no one answered, the phone was screened or it was answered and then immediately hung up on. Looking at security cameras she was no where to be found. I tried to get help for 45min and nothing. Another customer was there for longer than me trying to get into his storage unit and nobody was there to help. Later came to drop off the vehicle and the instructions directed me to put my key in a lock box #3 that didn't exist, or least we couldn't find. We went inside and called the number for a different employee. He refused to come up to the front desk and kept telling us to just leave the keys on the front desk. When I asked where lock box 3 was he just kept saying to â€œignore itâ€ and leave them in the desk and that he'll â€œget to it eventuallyâ€. Poor experience all around, will not be coming back to this location.Alex J.
Everything was Spectacularrobin S.
It took like 5 different phone numbers to rent this uhaul. It should not need so many.Hennie R.
Customer did not leave a comment.Jack R.
Customer did not leave a comment.Tina B.
Customer did not leave a comment.JOHN S. | Overall Experience
Helpful and friendly, Michelle is. Very knowledgeable as to how to conduct business and public relations to customers.Deborah C. | First Impressions
Customer did not leave a comment.JACK R.
Michelle does a great job. She seems extremely knowledgeable and I would say she is a valuable asset to your company. She was very helpful and professional, but friendly as well.Karen T. | First Impressions
Customer did not leave a comment.Spencer M.
The day I moved in was a nightmare. The staff that helped me was extremely rude and the units are way overpriced for the size:Brittney R. | Overall Experience
Customer did not leave a comment.Paul Joseph F. | Overall Experience
Customer did not leave a comment.Marc P. | Online Move In
Michelle the General Manger was the most helpful person I could have met on my moving day. She helped in ways I could have only imagined and I would recommend renting from her store to people hands down.Marquell M.
Customer did not leave a comment.John D.
Customer did not leave a comment.John L.
Customer did not leave a comment.Mark K.
I was pleasantly surprised with this location. I had tried one other and they had me call the main line they set up a reservation. Once I got there the women helping me was so nice explained everything and answered every question I had and gave me a card to call if I had other questions. I recommend this location highely! Thank you for making this experience so much easier.Melissa H.
It took a few months to get the auto-pay working, even though the office person I spoke to each month indicated it was already setup.David K. | Overall Experience
Customer did not leave a comment.KRISTEN S. | First Impressions
Customer did not leave a comment.Tresa T. | Overall Experience
Customer did not leave a comment.NAGASUNDER P.
Took an hour to get my all ready reserved van that was sitting in the parking lot. Not follow up from U-Haul on my experience.Darren C.
The person you check me in she was argumentative because I thought I was paying too much for rent over $89 worth I brought it back after 24 hours but she said there shouldn't be any problem and then lied and said no I didn't say that for the more she comes in smelling like beer breath like she's hungover or something I don't appreciate your services at allchristopher G.
Customer did not leave a comment.HOLLY L. | First Impressions
Customer did not leave a comment.ERIN E M. | First Impressions
Michele and guys doing trim work around the property were great.Amber J. | Overall Experience
Michelle and Nathan were awesome too. Especially Michelle. Polite, efficient and helpful. Made me feel special despite heavy traffic.BOB B. | Overall Experience
Very accommodating and helpful staff.David T. | Overall Experience
Customer did not leave a comment.Linda W. | Overall Experience
The website is very slow when checking different storage locations. The filter and search functionalities while allowing some filtering options is still in an early stage functionality wise. Happy to expand if needed. The people at the storage location were great, polite and professional. Overall a good experienceGonzalo M. | Online Move In
I didn't find the mobile pick-up to be very convenient! Too many steps and too time consuming. I had also entered license pictures ahead of time and had to do it again for the same driver upon arrival. Finally, I had to enter two additional contact people in case the equipment was late, which was excessive.James W.
Customer did not leave a comment.Kaysie P. | Online Move In
Get back up cameras on trucks and especially cargo vans. Not all your renters are experienced with backing up using side mirrors and this would be a great help.JEROME P.
Customer did not leave a comment.Keith K.
Customer did not leave a comment.Raymond G.
Customer did not leave a comment.Vipul B. | First Impressions
Michelle and her team are outstanding. Everyone is friendly and go out of their way to make sure we have what we need and that all our questions are answered. The trucks and the facility are always spotless. I have been extremely impressed and happy. And will be recommending this location for any storage, rental or packing needs.John B. | First Impressions
The unit was clean and ready to go. Michelle and her team are fantastic.John B.
Friendly service, extremely clean & well kept truck!Kelly P.
Customer did not leave a comment.BOB B. | First Impressions
Customer did not leave a comment.Edward P. | Overall Experience
Customer did not leave a comment.John B.
Customer did not leave a comment.Bryan G. | First Impressions
Very clean and friendly.Chris N.
Customer did not leave a comment.Katherine C. | Overall Experience
Customer did not leave a comment.Sophie C.
Excellent service and very clean.Privacy R. | First Impressions
Customer did not leave a comment.Robert F. | First Impressions
The employee who helped me went above and beyond to help me when I called. She was very helpful. Her customer service was wonderful.Nicki B.
A larger/closer parking lot for customers' vehicles would be appreciated.EDWARD P.
Customer did not leave a comment.Jenny S. | Overall Experience
Customer did not leave a comment.Edward P. | First Impressions
Customer did not leave a comment.Bill K.
Customer did not leave a comment.rachel h. | Online Move In
Very helpful over the top service!@@Johnnie R. | First Impressions
Customer did not leave a comment.Albert K.
The Staff was really great and awesomekelly k. | Overall Experience
Customer did not leave a comment.Gaberiel O. | Online Move In
Customer did not leave a comment.Ryan B. | Online Move In
Everything was great! Michelle was very helpful and made our first experience with this facility easy!!Jenny S. | First Impressions
Customer did not leave a comment.David K. | First Impressions
Gave me a 10' truck when I had ordered a 26'. Then I was charged mileage because I had to drive back and forth from my old home to my new home several times with the tiny truckCatherine S.
Faith was awesome I loved that she explained everything to meVictoria T.
Customer did not leave a comment.Brandon F.
The General manager of the facility was well informed and made me feel very confident that my property is in very good hands.Adam L. | First Impressions
Customer did not leave a comment.THOMAS B.
Can't think of a thing Melissa and Faith were awesomeTom D.
Customer did not leave a comment.Stephanie G. | First Impressions
Great Customer Service, and V E R Y resonable rates.Raymond G.
Alert customer an email will come to confirm the reservation. We had a bit of unnecessary scramble to get truck in the morning.gary M.
No improvment needed, service was A++ from manager Michelle, kind curtious and efficient! We Always use this location!Eva P.
Customer did not leave a comment.KRAIG S.
The staff person working did not communicate well. There was confusion regarding the insurance coverage. She explained it several times and my sister, nephew and I were all very confused about the coverage cost. She also told us the keys were in the truck and sent us on our way. After searching for the keys and not being able to find them, my sister went back to the office to talk to her and couldn't find her. There was no one else working. She finally appeared and came out and showed us that the keys were in the back of the truck. To get in, you had to open a combination lock. When we asked what the combination was, she said it was in the paperwork, like we were just supposed to know all of this. This all delayed our trip 15-20 min. The truck itself had bald tires and slid around in the snow, and smelled like cigarette smoke inside.Laura J.
Customer did not leave a comment.Ed D.
Excellent workersMargaret B.
Customer did not leave a comment.James B.
Michelle and staff have been very helpful during my rental stay. I would most certainly use the facility in the future should the need arise.Peter L. | Overall Experience
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Larry C. | First Impressions
Customer did not leave a comment.Nelson R. | Overall Experience
Good experience all the way.Milton S.
ty you gypsy company for your flexibilitySteve A.
I definitely would have stayed if I had lived closer to storage unitRICHARD D. | Overall Experience
Customer did not leave a comment.Jenny D. | Overall Experience
Customer did not leave a comment.John P.
Nothing. Excellent servicekyle S.
Everything worked fine. It would be nice if you could rent furniture straps to secure the furniture in the truck rather than having to buy them.Jay D.
I have used this storage facility once before and I went back and I will use it again, the employee's were kind and friendly thank youLinda C. | Overall Experience
Staff at this location is outstanding, excellent customer service!Gregory P.
Michelle was so helpful. I had a very positive experience.Linda C.
We consistently find that the U-haul offices are severely understaffed - to the point where the wait time for pick up or drop off of the equipment takes an extremely long time. We have had two recent u-haul rentals. In both cases we had to wander around toe facility to find someone who could, in one case give us the equipment, and in the other, could accept our return of equipment. Even though we did our reservations on line there was all kinds of paperwork to complete upon our arrival at the rental facilities. When a staff member was at the desk, we had to wait while others who had done on line reservations completed this work. Only one person was there to help, even when the line assured very long wait times. My 7:00 am rental time resulted in a 45 minute wait to get a storage facility rental completed. A 7:30 pick up appointment for my small rental truck from another nearby facility didn't get me on my way for another 30 minutes. U-Haul needs to streamline its check out arrangement with both more staff and a more thoroughly complete on line rental agreementBruce S. | First Impressions
The only issue was other customers blocking the lanes so we could not get to our unit driving through. But they did move things so we could move.Gregory P. | First Impressions
Customer did not leave a comment.Eileen V.
Good staffDennis J. | Overall Experience
Very efficient and clean. Thx Michelle !Robert Y.
The only negative comment I have is minor. The wi-fi coverage at the check-in location was spotty which caused me to have to repeat some of the check-in steps for the Truck Share 24/7 multiple times.David K.
Even though I rented the truck to pick up in person, I was told I should have done the online pickup process. The online process seems more complex than is should be.Daniel B.
Customer did not leave a comment.Angela R.
It was horrific. The owner was not even at the store and the woman behind the counter at the gas station gave us the keys. Did not go over the contract OR make us sign anything and made us move multiple vans to get ours out as it was boxed it. Did not have keys correctly labeled. Van had wrong equipment in it and did not have the equipment we requested and were ensured would have when they called to confirm. AWFUL.Katherine M.
Customer did not leave a comment.Kimberly M.
Implementing the use of technology particularly wanting me to download an app did not have the effect of simplifying the process. I created a username and password, had it verified, but when I logged in, it said it wasn't there. Plus at the location, the internet connection was not reliable so it took them a long time to go through the process.Jeffrey F.
All the service individuals who assisted us were courteous and knowledgeable. This includes our move in during July and our move out in August. Service throughout was excellet. Thank You! I regret I do not remember the names of all the fine individuals who assisted, but I do recall Josh helping us on August 9. His service was superior!Mark B. | Overall Experience
Nothing. Please note that your representative (Josh) provided superior customer service to us. He was courteous and efficient, and was able to answer any questions we had. Josh made the entire process pain free. One of the members of our group even made the comment after we left that he wished all customer service was as excellent as was provided by Josh!Kyle B.
I would give the experience an "excellent", had I not just received an email stating that I still owed $69. The manager of my facility had told me I was all paid up and would not owe anything more.Geoffrey M. | Overall Experience
Customer did not leave a comment.Steve M.
There was an error made to the mileage of the truck on my contract compared to the truck actual mileage. And my attendant Bennett walked with me through the truck and made sure the gas tank and mileage was true to the contract and he and I caught the oversight together and immediately he made it right and contacted Michelle his manager who worked hand in hand right away even though she was off duty to fix this for me the customer! I felt special I felt cared for and I felt protected! I would hands down say this made my experience even better than if everything was just so in order! I'm blessed to have gotten to see this first hand the teamwork to help the client! Great job U-haul team!Amanda A.
Customer did not leave a comment.Dennis P. | First Impressions
Very good facility used it to rent a gun vault to store my hunting guns. Very nice that was a separate facility and an area to clean and maintainRICKY T. | Overall Experience
Was looking around about of my stuff and get my some of my parents I need a place to put it so I when with you guys and the price is rightkelly k. | First Impressions
Everyone was very nice and helpful.Diane Adams J. | First Impressions
Excellent service and friendly staff. Would highly recommmend.Matt McAloon S. | First Impressions
I only have one issue and that is when I submitted a reservation online about a month before I actually needed a unit and it was for an indoor unit. When I went to the office, there were no indoor units available so I had to get an outside one again but other than that, everything is good.Richard S. | Overall Experience
very nice guy, helpful and patient, id recommend this place to friendsRoseMarie Eileen T. | First Impressions
No issues at all. Very easy to move in and out. Everyone was very nice. None of our items were damaged and we felt the location was secure.Nick R. | Overall Experience
Reserved a unit in the Drive-Thru but was not told there were none available until I went to get a unitRichard S. | First Impressions
The staff was very nice and the owner was extremely nice. They always keep the place clean and they’re very friendly. Without a doubt I would recommend her facility to anybody. In fact, I havejohn l. | Overall Experience
Great experience.Stephen N. | Overall Experience
What happened to your lobby? It looks like a messy basement with all of the junk you are trying to sell. Other than that great experience! You manager is great and easy to work with.Bret R. | First Impressions
Your staff in Daytona on international Speedway Boulevard was fantastic. They jumped through hoops and made everything work for me in my move from Florida to Wisconsin.john l. | First Impressions
The women was very helpful. Went above and beyond for us. The whole place was extremely clean and I HOPE IT STAYS THAT WAY!Cynthia S. | First Impressions
Service person was excellentRon P. | Overall Experience
Staff is so accommodating, extremely helpful. Go out of their way to answer questions.Julayne E. | First Impressions
So far so good. Thank you! We realized after we got home that we never asked nor were ever told if we have lights or is our bin lit while we are there at night?Joyce L. | First Impressions
Customer service representative was super nice and informativeRon P. | First Impressions
I've never had a better U Haul experience. The staff is so friendly that I may just go back to visit ChristineZackary O. | Overall Experience
Excellent service.Itzhak L. | Overall Experience
Best place to store ! Manager was the coolest ever ! Best one yet !Jason L. | Overall Experience
Good service. Nice and clean storage.Itzhak L. | First Impressions
John at the u haul store was amazing! He gives exceptional service!!Ana Melia J. | First Impressions
John was the only person who made this move with Uhaul worth it. He was courteous, professional, and the most helpful person that I dealt with. He definitely deserves a raise!!!!Jennifer W. | First Impressions
All questions and concerns were quickly answered, staff is helpful and friendly.MIREYA C. | Overall Experience
John was great. I choose this location over a larger location because of John. This is my first storage rental. I rent vans many times during the year.JAMES D. | First Impressions
Great experience. Kayla was very helpful with the initial rental. John helped tremendously over the past year and helped us upgrade on short notice with no hassle -very polite, professional, detailed.DOUGLAS Q. | Overall Experience
Excellent service!Dennis C. | Overall Experience
There was ice buildup on the bottom of doors on the outside units and I couldn't get my vehicle in and I was able to get an indoor one. That's the only problem I had. Good jobRichard S. | Overall Experience
very good serviceJack C. | Overall Experience
First month was free which was nice. Only had to pay for the lock.Patrick t. | Overall Experience
When I become sick and needed to move by family I had to leave stuff behind and could not afford the rent they worked with me.GEORGE W. | Overall Experience
Only reason I left was because company i work for no longer paid for unit...thxROBERT R. | Overall Experience
**Kerry C. | Overall Experience
Seen many negative reviews but everything was okay for me. Everyone helped me and was courteous. I did have one little issue last year but it got resolved. Thank you Kayla for the resolution.Richard S. | Reservation
We recommend this U-Haul Storage Facility 100%. We rented the climate controlled unit. All of our items were in perfect condition when we moved out. The staff is exceptional. Try it, you will see!Ann M. | Overall Experience
1Stephen N. | Overall Experience
I was one of the first tenants when this facility was built. Nice family owned place. Over time, the prices got to be too much for the type of stuff I had stored. No complaints. Very clean place.ROB F. | Overall Experience
Employees were very friendly and accommodating. Storage units and surroundings were well kept and clean, I would 100% rent from them again.Vivian L. | Overall Experience
great truck rental serviceDebra G. | Overall Experience
This was by far the best storage place we have used!Valerie H. | Overall Experience
CcBridget T. | Overall Experience
Everything was great except for the constant reminders about my rent. I never ever missed rent payment and yet I felt like I was being houndedKUNIO T. | Overall Experience
Always clean and well lit. Excellent friendly staff. I could not be more pleased. 100%!DAVID S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!