Customer Reviews for U-Haul Moving & Storage of Waukesha

326 reviews

1450 S West Ave   Waukesha, WI 53189
(NOW RENTING CARGO VANS!!!)

(262) 347-3762

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(262) 347-3762

1450 S West Ave
Waukesha, WI 53189
(NOW RENTING CARGO VANS!!!)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

automate the rental process so that we do not have to wait for a customer rep on the other side of the facility.

CORY R. 
Rating:
5.0

Everything as expected it would be!

Michael B. 
Rating:
5.0

The young lady that waited on us was awesome. She was very friendly, knowledgeable and helpful. When we returned the truck, I observed her sweeping out the salt that had been tracked into the building. She could have been just sitting on her cell phone like most young people these days.

Patricia S. 
Rating:
5.0

Your staff is friendly, patient, and knowledgeable. They are the best!! Please thank them for me.

R E. 
Rating:
5.0

Customer did not leave a comment.

Allen T.  |  First Impressions 
Rating:
5.0

Buen servicio

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen G.  |  First Impressions 
Rating:
5.0

Friendly staff, clean location. Overall great experience.

David L. 
Rating:
1.0

The team working was not experienced and very delayed/slow in setting up my rental. Then, when the young person behind the desk sought help from Archie, he was extremely rude and begrudgingly assisted. Once the rental was finalized, Archie didn't hear me say thank you, and condescendingly stated the following, “you're welcome, bitch”. It left a sour taste in my mouth. I will not recommend this uhaul. This is simply not how you treat customers.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Margarita B. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

Odalis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark h.  |  First Impressions 
Rating:
1.0

Made me wait 1hour before and after then in the cold failed to show me how to utilize the app in addition to made me spot clean truck out I was cold and it made me late to work

Marcellena S. 
Rating:
5.0

I would suggest a full inspection of this particular truck. We had trouble starting on two occasions and needed to call your roadside assistance. Other than that it was perfect!

Jamie S. 
Rating:
5.0

Michelle was wonderful!!!!!!!! So polite and helpful. Easy location

Aloma F.  |  First Impressions 
Rating:
5.0

Michelle was great

lisa c.  |  First Impressions 
Rating:
5.0

Nothing to comment on, everything was easy.

James D.  |  First Impressions 
Rating:
5.0

The staff was wonderful.

James Earl W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tally M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
4.0

Customer did not leave a comment.

luis b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luis B. 
Rating:
5.0

Customer did not leave a comment.

PETER E.  |  Overall Experience 
Rating:
5.0

Professional. Calm and courteous to all. Knowledgeable.

Teresa V.  |  First Impressions 
Rating:
5.0

Michelle is very friendly and helpful.

Ann T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Shamecka H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GINO S. 
Rating:
5.0

Friendly and helpful.

Jay F. 
Rating:
5.0

The gm is amazing

Ben M.  |  First Impressions 
Rating:
5.0

Michelle runs a good business. She is super friendly, helpful and has a great sense of humor. Went above and beyond showing us unit sizes and making recommendations for getting our 27 foot trailer into the loading bay. Glad I chose this location!,

Daryle S.  |  First Impressions 
Rating:
5.0

Michelle and Nate were extremely helpful and so very kind to make sure all our needs were met from the day we stopped in to investigate, renting and our return. We will highly recommend this location to others because of the service they provided.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Randy B.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Katrina B. 
Rating:
5.0

Customer did not leave a comment.

Herman T. 
Rating:
5.0

Customer did not leave a comment.

LORA R. 
Rating:
2.0

Had a pickup via self service system for 12:30p. Online system wouldn't work and went inside to get help. Michelle, the GM had a sign saying to call her because they are open but she is in the building. I called her 7 times, leaving a voicemail the one time it let me. Either no one answered, the phone was screened or it was answered and then immediately hung up on. Looking at security cameras she was no where to be found. I tried to get help for 45min and nothing. Another customer was there for longer than me trying to get into his storage unit and nobody was there to help. Later came to drop off the vehicle and the instructions directed me to put my key in a lock box #3 that didn't exist, or least we couldn't find. We went inside and called the number for a different employee. He refused to come up to the front desk and kept telling us to just leave the keys on the front desk. When I asked where lock box 3 was he just kept saying to “ignore it” and leave them in the desk and that he'll “get to it eventually”. Poor experience all around, will not be coming back to this location.

Alex J. 
Rating:
5.0

Everything was Spectacular

robin S. 
Rating:
5.0

It took like 5 different phone numbers to rent this uhaul. It should not need so many.

Hennie R. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Helpful and friendly, Michelle is. Very knowledgeable as to how to conduct business and public relations to customers.

Deborah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACK R. 
Rating:
5.0

Customer did not leave a comment.

Spencer M. 
Rating:
4.0

Customer did not leave a comment.

Marc P.  |  Online Move In 
Rating:
5.0

Michelle the General Manger was the most helpful person I could have met on my moving day. She helped in ways I could have only imagined and I would recommend renting from her store to people hands down.

Marquell M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

I was pleasantly surprised with this location. I had tried one other and they had me call the main line they set up a reservation. Once I got there the women helping me was so nice explained everything and answered every question I had and gave me a card to call if I had other questions. I recommend this location highely! Thank you for making this experience so much easier.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAGASUNDER P. 
Rating:
1.0

Took an hour to get my all ready reserved van that was sitting in the parking lot. Not follow up from U-Haul on my experience.

Darren C. 
Rating:
3.0

The person you check me in she was argumentative because I thought I was paying too much for rent over $89 worth I brought it back after 24 hours but she said there shouldn't be any problem and then lied and said no I didn't say that for the more she comes in smelling like beer breath like she's hungover or something I don't appreciate your services at all

christopher G. 
Rating:
4.0

Customer did not leave a comment.

HOLLY L.  |  First Impressions 
Rating:
4.0

The website is very slow when checking different storage locations. The filter and search functionalities while allowing some filtering options is still in an early stage functionality wise. Happy to expand if needed. The people at the storage location were great, polite and professional. Overall a good experience

Gonzalo M.  |  Online Move In 
Rating:
4.0

I didn't find the mobile pick-up to be very convenient! Too many steps and too time consuming. I had also entered license pictures ahead of time and had to do it again for the same driver upon arrival. Finally, I had to enter two additional contact people in case the equipment was late, which was excessive.

James W. 
Rating:
5.0

Customer did not leave a comment.

Kaysie P.  |  Online Move In 
Rating:
4.0

Get back up cameras on trucks and especially cargo vans. Not all your renters are experienced with backing up using side mirrors and this would be a great help.

JEROME P. 
Rating:
4.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

The unit was clean and ready to go. Michelle and her team are fantastic.

John B. 
Rating:
5.0

Friendly service, extremely clean & well kept truck!

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Very clean and friendly.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Sophie C. 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  First Impressions 
Rating:
5.0

The employee who helped me went above and beyond to help me when I called. She was very helpful. Her customer service was wonderful.

Nicki B. 
Rating:
5.0

A larger/closer parking lot for customers' vehicles would be appreciated.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
5.0

Very helpful over the top service!@@

Johnnie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert K. 
Rating:
1.0

Gave me a 10' truck when I had ordered a 26'. Then I was charged mileage because I had to drive back and forth from my old home to my new home several times with the tiny truck

Catherine S. 
Rating:
5.0

Faith was awesome I loved that she explained everything to me

Victoria T. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Can't think of a thing Melissa and Faith were awesome

Tom D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G.  |  First Impressions 
Rating:
5.0

Great Customer Service, and V E R Y resonable rates.

Raymond G. 
Rating:
4.0

Alert customer an email will come to confirm the reservation. We had a bit of unnecessary scramble to get truck in the morning.

gary M. 
Rating:
5.0

No improvment needed, service was A++ from manager Michelle, kind curtious and efficient! We Always use this location!

Eva P. 
Rating:
5.0

Customer did not leave a comment.

KRAIG S. 
Rating:
2.0

The staff person working did not communicate well. There was confusion regarding the insurance coverage. She explained it several times and my sister, nephew and I were all very confused about the coverage cost. She also told us the keys were in the truck and sent us on our way. After searching for the keys and not being able to find them, my sister went back to the office to talk to her and couldn't find her. There was no one else working. She finally appeared and came out and showed us that the keys were in the back of the truck. To get in, you had to open a combination lock. When we asked what the combination was, she said it was in the paperwork, like we were just supposed to know all of this. This all delayed our trip 15-20 min. The truck itself had bald tires and slid around in the snow, and smelled like cigarette smoke inside.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

Ed D. 
Rating:
5.0

Excellent workers

Margaret B. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Good experience all the way.

Milton S. 
Rating:
5.0

ty you gypsy company for your flexibility

Steve A. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Nothing. Excellent service

kyle S. 
Rating:
5.0

Everything worked fine. It would be nice if you could rent furniture straps to secure the furniture in the truck rather than having to buy them.

Jay D. 
Rating:
5.0

Staff at this location is outstanding, excellent customer service!

Gregory P. 
Rating:
5.0

Michelle was so helpful. I had a very positive experience.

Linda C. 
Rating:
5.0

The only issue was other customers blocking the lanes so we could not get to our unit driving through. But they did move things so we could move.

Gregory P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eileen V. 
Rating:
5.0

Very efficient and clean. Thx Michelle !

Robert Y. 
Rating:
5.0

The only negative comment I have is minor. The wi-fi coverage at the check-in location was spotty which caused me to have to repeat some of the check-in steps for the Truck Share 24/7 multiple times.

David K. 
Rating:
4.0

Even though I rented the truck to pick up in person, I was told I should have done the online pickup process. The online process seems more complex than is should be.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
1.0

It was horrific. The owner was not even at the store and the woman behind the counter at the gas station gave us the keys. Did not go over the contract OR make us sign anything and made us move multiple vans to get ours out as it was boxed it. Did not have keys correctly labeled. Van had wrong equipment in it and did not have the equipment we requested and were ensured would have when they called to confirm. AWFUL.

Katherine M. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

Implementing the use of technology particularly wanting me to download an app did not have the effect of simplifying the process. I created a username and password, had it verified, but when I logged in, it said it wasn't there. Plus at the location, the internet connection was not reliable so it took them a long time to go through the process.

Jeffrey F. 
Rating:
5.0

Nothing. Please note that your representative (Josh) provided superior customer service to us. He was courteous and efficient, and was able to answer any questions we had. Josh made the entire process pain free. One of the members of our group even made the comment after we left that he wished all customer service was as excellent as was provided by Josh!

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

There was an error made to the mileage of the truck on my contract compared to the truck actual mileage. And my attendant Bennett walked with me through the truck and made sure the gas tank and mileage was true to the contract and he and I caught the oversight together and immediately he made it right and contacted Michelle his manager who worked hand in hand right away even though she was off duty to fix this for me the customer! I felt special I felt cared for and I felt protected! I would hands down say this made my experience even better than if everything was just so in order! I'm blessed to have gotten to see this first hand the teamwork to help the client! Great job U-haul team!

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

Kathryn G. 
Rating:
5.0

Very friendly staff. The truck was very clean. Probably the cleanest truck I've rented. Great job!

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Dennis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

Customer did not leave a comment.

Beth Z. 
Rating:
4.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Friendly service when the 24 hour contactless pickup would not register location or barcode. Return process easy and smooth. Vehicle in great shape and ran smoothly. Great and easy experience!

Kristin J. 
Rating:
4.0

The mobile check in was just awful. Asked for information to be submitted beforehand to speed up the process, I did that, then it still takes 30 minutes to do stuff in the parking lot I could've done weeks before.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
4.0

App kept freezing, had to complete transaction at counter

Leonard M. 
Rating:
4.0

Customer did not leave a comment.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

John was very nice and professional. Would definitely go back.

Christine I. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Everyone was very nice and helpful.

Diane A.  |  First Impressions 
Rating:
5.0

Excellent service and friendly staff. Would highly recommmend.

Matt McAloon S.  |  First Impressions 
Rating:
4.0

very nice guy, helpful and patient, id recommend this place to friends

RoseMarie Eileen T.  |  First Impressions 
Rating:
5.0

Staff is so accommodating, extremely helpful. Go out of their way to answer questions.

Julayne E.  |  First Impressions 
No reviews have been submitted for this location.

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