When I dropped off the uhaul, nobody checked on anything and did not confirm my account or equipment drop off. I was told to leave keys in and just leave. Gas level or anything else was not checked and online still doesn't show I dropped off the equipment. There was no confirmation at all. The lack of confirmation and webpage not updated made me still worried, especially considering the equipment and roadside assistance failures (on top on roadside assistance damaging my car!). I still need to deal with the damage done to the car I was towing. I've moved using uhaul many times. Just this year alone was 3x and this is the last time I will use uhaul.edyta S.
Customer Reviews for U-Haul Moving & Storage of West Springfield
West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a very clean and felt safe going alone as the security measures were great. Would highly recommend.Anna B. | Overall Experience
Customer did not leave a comment.Natale C.
Customer did not leave a comment.LOIS M.
Customer did not leave a comment.Mary D.
Customer did not leave a comment.Matthew D.
Truck had extremely high mileage 160,000 and vibrated heavily even at 50 miles per hour. Could not maintain highway speeds. Disappointed in allowing something that on the road safely wiseRyan C.
Me encanto excelente servicio no me arrepiento de haber sido parte del grupo de alquiler de usted U-Haul gracias por sus servicios Att. OlgaOLGA R. | Overall Experience
Drivers door was hard to shut all the way. Otherwise was a flawless experience!Sean B.
Son excelente no me puedo quejar. Se los recomiendo. Pero actualmente se me hace difícil pagarlo.MARIA A. | Overall Experience
I backed the trailer into a spot and the dude unhooked it in 15 seconds. F1 pit crews should take note. 11/10. I was there for 5 min.Adam L.
Used 2 gallons of gas charged me for 8. I traveled 56 miles. It was impossible to use that much. Called and girl was very rude sent me to customer service who said they were not authorized to refund.... gave me the truck at a hair over 1/4th and also charged me a surcharge when returning for it being a hair under 1/4. Never explained by the brand new employee. Could get the cargo door open by myself. Had to have help as it would get stuck half way down.david Q.
WE MADE IT TO OUR LOCATION BUT THE TRAILER EITHER HAD A BAD TIRE OR A BAD WHEEL BEARING.WILLIAM D.
Customer did not leave a comment.Jeffrey D.
Customer did not leave a comment.CARLA M. | Overall Experience
Customer did not leave a comment.ELLEN W.
Customer did not leave a comment.Haldane H.
I rented a truck from Uhaul in west Springfield mass and was treated very poorly and disrespected by staff they cursed at me and attacked my integrity.Samuel C.
Great service!JORGE S. | Overall Experience
Rental Person had a rush through attitude, walked away before trailer was completely checked out. Had to holler to get him back due to the trailer lights blew a fuse in my truckWilliam V.
Customer did not leave a comment.Maria S.
The manager was friendly...Service was greatScott B.
Customer did not leave a comment.Jorge S.
Customer did not leave a comment.Teresa B. | First Impressions
Customer did not leave a comment.Ralph C.
Customer did not leave a comment.Anthony O. | Overall Experience
Customer did not leave a comment.ROSHELE B.
Customer did not leave a comment.Elina D.
We rented the biggest truck you had for our move on 11/10th, got the truck the day before so that we can start loading it on the 9th and leave early Thursday morning (10th) to go unload at the new house and come back for the rest. As we went to unlock the driver door to get in and leave the key snapped in half. We quickly called the Uhaul in West Springfield Ma to inform them and see what could be done to get a new key ASAP. Immediately we were told there's nothing they could do and we had to deal with roadside assistance. We called them and set up a service call which we couldn't be told an ETA on. At this time we decided to go rent another truck as we couldn't wait around to load the rest of our belongings with new owners coming into our current home. 3hrs go by and we get a call from then asking if we canceled our request! Of course we sat no and she apologized and said at this point we could drive down to the West Springfield Uhaul and they would make us a new key!!! This is what we asked from the beginning and were told no! We spent more money on another truck and ended up moving until 1am the next morning because of all of this. Completely unnecessary and disappointing that someone could have helped but decided to make things more difficult for us.junius C.
Customer did not leave a comment.Monette D.
Very easy and convenient.awsome serviceJoanne R.
Great service, friendly staff. Wish there were seats to wait for the installation - instead they expect you to drop off your car and come back.Sheri B.
Customer did not leave a comment.antonia d. | First Impressions
MODIFYING THE CONTRACTS SO THAT A CUSTOMER HAS THE ABILITY TO DROP OFF A VEHICLE TRAILER BEFORE TURNING IN THE TRUCK SO THAT THE CUSTOMER DOESNT HAVE TO BE INCONVENIENCED WITH THE DISCONNECTING/RECONNECTING PROCEDURE WHEN THE TRUCK NEEDS TO BE UNLOADED. EMPLOYEES AT THIS LOCATION WERE NOT ACCOMADATING.Nicholas G.
Customer did not leave a comment.David S.
The guy name Isaac is very unprofessionalAndre B.
The people who work here are very rude. Will not be renting from this location ever again!CHYANN R.
Customer did not leave a comment.George S.
Customer did not leave a comment.miguel C.
The woman that checked me in was very friendly and helpful. This was an experience overall.Paul Y.
Customer did not leave a comment.Kristopher R.
Being a new customer I was not informed at dropoff of my shortages ( gas) or the mileage overage which could have been easily explained and reviewed in a few minutes and made overall experience a positive one!DENNIS J.
Customer did not leave a comment.William M.
Customer did not leave a comment.larry G.
Nothing yesterday. They delivered and helped me with everything. Thank you Uhaul Team.stephen S.
Customer did not leave a comment.LYMARIE A.
Customer did not leave a comment.MARCEL R.
Customer did not leave a comment.yvette M.
Customer did not leave a comment.Dennis R.
Customer did not leave a comment.Kim S.
Customer did not leave a comment.William F.
Customer did not leave a comment.Yeidi D.
Customer did not leave a comment.Christian V.
Customer did not leave a comment.Michael M.
Nothing you guys are doing a great job thanks for the rental god blessPeter R.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.robert i. | First Impressions
Customer did not leave a comment.G Thomas L.
Customer did not leave a comment.Stephan S.
Making sure the trucks don't smell like cigarettes. It's not the first time I've rented from here and the trucks have always smelt like cigarettes. Also I'd keep up with the mechanical maintenance of the vehicles. It smelt like something was burning and the steering wheel vibrated way more then it should've. Also the passenger side door lock did not work.Romeo C.
Customer did not leave a comment.Stephanie G.
Customer did not leave a comment.KEVIN T. | First Impressions
Customer did not leave a comment.William A.
Customer did not leave a comment.Geoff E.
Customer did not leave a comment.nichole W.
Not anythingROBERT B.
Amazing service. Great product. Very happy with this purchase and service.Amar B.
JOB WELL DONE 👍🏼Chris Z.
Customer did not leave a comment.Erin M.
Customer did not leave a comment.anthony L.
Customer did not leave a comment.Joseph P.
I love the truck and people really help me there they are very helpfulAlex S.
Customer did not leave a comment.Luis C.
Customer did not leave a comment.Gladys C.
When there is a line of customers (3) waiting for an employee who has no urgency to assist. This causes what is now the review. On behalf of my experience everything went well. But once I received a phone call about returning the vehicle by the same employee who has no urgency when you're physically there, don't like that. Considering there is at least one vehicle not taken. Granted the vehicle needs to be processed after drop off. Management should really do their part.Gabriel R.
Pay employees more so you can get professional ones. Front desk girl was so kid and just saying whatever and sounded rude multiple times, car also was filled with Marijuana smell and dash was unclean.HAITHAM A.
Very nice and professional staff at this location.elizabeth R.
The two females at the desk were rude and not customer friendly at all. They were talking bad about other customers and complaining about their jobs all while giving attitude. Couldn't even answer a question without an attitude. The bald man with the beard was nice and made the whole experience more tolerable. If it wasn't for him we would have taken our business elsewhere.Shakira G.
Be more clear about delivery dates, cost and also the access to my own paid for container. And competent employees with better better customer service. And I also haven't gotten a call back on the claim that I filed. Horrible and will never recommend.Tomas N.
Customer did not leave a comment.Burton Bud g. | First Impressions
Joe the manager was great and super helpful. There is a glitch in the system when someone prepays AND has to downsize one box ( we ordered 2 but needed one)â€¦ the automatic refund didn't happen as I had already prepaid which led to me having to call each department/ warehouse/ delivery/ main number / file reports, so I spent at least 10 hours on calls and hold trying to figure out how to get our refunds for the different aspects ( delivery/shipping/ final delivery and unpack! It was exhausting and rather ridiculous. I recommend a new payment system that can handle that. I can't recommend UHaul due to how much headache this caused. Also- I tried 5x to get hold of manager Jason Brownell at the Charleston office and he never returned my calls. Joe in West Springfield was very receptive and communicative.Joanne G.
Customer did not leave a comment.barbra E.
Thanks for everything guys keep up the good work may god bless you and your familys with love peace happiness ❤️✌️🤣👍peter r. | Overall Experience
Agents were helpful and friendly.Richard M.
Customer did not leave a comment.pamela P.
Nothhing- awesome staff, well maintained trucks, great experience!!THOMAS F.
Customer did not leave a comment.Xavier R.
Tell the customer if there is another charge that will occur on the spot instead of charging them after they leave for over time on their reservation.COLE S.
They charged me 12 for fuel when I brought the truck back with more fuel then they gave me they told me sorry it was I miss understanding to call bank and dispute it cause there's nothing they can do about it.. thats technically stealing money I took pictures of everything.Fabian H.
They didn't send me any confirmation emails when I booked the truck, so I have to stop in person a day before so he sent me a confirming text, yesterday I dropped the truck, and the girl said that she will will check and sent me an email, it is more than 12 hours now, Sunday morning and the haven't sent that email. I have to stop today to have them do it.Ghassan S.
The trucks have no power windows or power locks. Very uncomfortable to deal with its 2022 let's get updated trucks. The dolly kept getting jammed the straps hard to get loose. The location is excellent. The equipment is not.Cesar T.
Customer did not leave a comment.ben J.
Customer did not leave a comment.Ronald L.
They didn't have the equipment. They were rude. Terrible customer service. Terrible communication.John D.
None, everything was greatLucas N.
We had reserved a truck at a small pick up spot near us. Equipment not available when we got there. Called Springfield and they had it ready for us when we got thereSharon M.
The General Manager was very rude, belittling, and condescending. He acted like he was bothered by us when checking in. One girl was smoking a marijuana vape pen directly behind the intake computers while we were trying to check out.ben H.
Customer did not leave a comment.Jhon M.
They take to long with each customer. 40 minutes is to long.maria p. | First Impressions
Customer did not leave a comment.derek S.
Not taken so long with a customer (40 minutes).maria P.
The smell of smoke in the truck was intense. Picking up a truck and have NO gas in it, and telling me as the renter the 1st thing I need to do is put gas in it is very inconvenient and set off the whole day time wise. Send a receiptâ€” was told I would get one emailed and haven't.Sarah M.
Customer did not leave a comment.enrique M.
Customer did not leave a comment.luis M.
No complaintsHoward S.
Customer did not leave a comment.Mark L. | Overall Experience
Customer did not leave a comment.Anthony B.
I had great customer service at the West Springfield U-Haul. I reserved a trailer at a different U-Haul location and the lights didn't work, so I rushed to West Springfield just before closing and they rented me a trailer, even though it was after closing by the time they finished hitching. The trailer worked and the return was quick. Thanks!William R.
I was ripped off. Two hours from my origin location the fully-loaded 20 foot truck began pulling to the right so sharply that it hurt my wrists and it could barely be kept in a straight line. Mechanic friends were shocked that the truck would be rented in such condition. I was told I would be reimbursed for the truck. When I called to resolve the matter the manager said he had never told me that. I had to pay an unexpected 8000.00 to ship Uboxes across the country, as well as train fare back to my origin. I was not going to risk my safety again with a shoddy truck. Uhaul packed my stuff into the Uboxes. My belongings arrived crushed. Clearly-marked â€œFragileâ€ boxes were underneath book boxes. Many of my totes were crushed. While I was waiting for Uhaul to make good on the promise to reimburse for the truck I accrued over 500.00 in rent for the boxes. My jewelry supplies were ruined due to sitting in extreme heat in the meantime. I have spoken to at least eight representatives to try to get this resolved, and have opened a claim. No one has ever gotten back to me. I can't emphasize enough to stay away from this unprofessional company.Camille C.
Customer did not leave a comment.Paul H.
Thanks to Uhaul I was able to do my fundraiser for Homeless Dogs & Cats. They got me a truck during peak season..not once..but twice! Thanks Uhaul!!TERESA V.
Customer did not leave a comment.Jim Q.
Customer did not leave a comment.Ivan M. | First Impressions
Customer did not leave a comment.Ashley M. | Overall Experience
Customer did not leave a comment.laura t. | First Impressions
Customer did not leave a comment.Kayan F. | Overall Experience
Great customer serviceMELISSA G. | Overall Experience
Customer did not leave a comment.Christopher M. | Overall Experience
Customer did not leave a comment.serge z. | First Impressions
Customer did not leave a comment.Elizabeth D. | First Impressions
Customer did not leave a comment.Micheal F. | First Impressions
They be calling you for money even after you put in. Your move out date and they were to process it within 48 and nope still nothing. 9 days later they call you for money and you had to tell them you put in a move out and sent pictures.Leah C. | Overall Experience
I have no complaints about the staff, cleanliness, and general maintenance of the space. Thank you. The limited nighttime hours, though, was a disappointment, and the key pass arrangement was confusing and bothersome. Some signage explaining rules was wrong making it hard to know "what to do and whom to call" after the office closed. Also the requirement to purchase a specific lock was petty, and the way staff (management) communicated that (blocking out my lock) was annoying.MATTHEW J. | Overall Experience
More convenient, no hassle than I anticipated. First time using a storage facility.Teresa Z. | First Impressions
Customer did not leave a comment.Healthtronics M. | Overall Experience
Customer did not leave a comment.JESUS P. | First Impressions
Customer did not leave a comment.Asia A. | Overall Experience
Joe and other staff were very friendly and patient with our difficult move. The move was done quickly and efficiently thanks to their assistance.josephine r. | First Impressions
Staff was so friendly amd helpful!!!!kaitlyn e. | First Impressions
Super nice people working here. Rates are on par with anywhere around. Never had an issue. Iv also rented equipment here it’s been great. An employee laid on his back under my suv for about 40 minutes to make sure I was definitely installed correctly before leaving. Solid crewTANNER S. | Overall Experience
Customer did not leave a comment.Alyssa M. | Overall Experience
Customer did not leave a comment.KAYLA B. | Overall Experience
Customer did not leave a comment.joseph g. | Overall Experience
Customer did not leave a comment.angelo v. | Overall Experience
Customer did not leave a comment.Ashley B. | Overall Experience
Staff does not know what they are doing...cant use computer...dont know how to take psyments...when I wanted to close my unit out...employee said I was abandoning it..sandra d. | Overall Experience
The new manager was very rudemaria V. | Overall Experience
Customer did not leave a comment.Thanairy D. | First Impressions
Customer did not leave a comment.Craig T. | Overall Experience
Customer did not leave a comment.Maritza H. | Overall Experience
Customer did not leave a comment.tatyana v. | Overall Experience
Customer did not leave a comment.christine a. | Overall Experience
The gentleman that I called on the phone his name was Dante this was December 21, 2021 one of the nicest people I’ve ever come in countered at that place. He was helpful and very courteous. He helped me with my payment because the website wouldn’t work. He’s a great asset to your companyBill G. | First Impressions
My main concern as to why I have left this property is, the issues of my account and access being granted to someone listed as an emergency contact. When I put them as the emergency contact I did not give permission for billing and access to be granted to them. They were receiving all of my info monthly and I was not receiving any corespondents. Please have the owner of this facility contact me.MICHAEL M. | Overall Experience
Never again!!!Vivian S. | Overall Experience
Customer did not leave a comment.joan g. | Overall Experience
Customer did not leave a comment.JOHNWALTER M. | First Impressions
Customer did not leave a comment.XALTZISUE C. | Overall Experience
Muchas gracias, muy buen servicio ♥️♥️♥️♥️♥️ana d. | Overall Experience
Customer did not leave a comment.LEVERNIECE G. | First Impressions
Customer did not leave a comment.Reynaldo C. | First Impressions
Customer did not leave a comment.David D. | Overall Experience
Worst place to storeEddie H. | Overall Experience
Customer did not leave a comment.Vern B. | First Impressions
No complaints at all. Very satisfied.nicole v. | Overall Experience
The only thing that bothered me was the fact that I had to go in the back as a senior alone.celeste c. | Overall Experience
I rented a truck and got a new storage unit fast and easy all in the same day!Ashley B. | First Impressions
My only complaint is that the storage units could be a few inches higher on the inside. Having to stay in a hunched position is very painful for me.Joe T. | Overall Experience
Concerned about how little staff was available at front test for a busy Sunday morning. Wait time was extremely long for help.Jennifer L. | Overall Experience
Customer did not leave a comment.Samantha P. | Overall Experience
Customer did not leave a comment.christine a. | First Impressions
Need more carts when people are hogging them all and clearly see u struggling couldn't even offer to use it for just one load. So mean while a 15 min visit I did and hour to carry every box one by one.Leah C. | First Impressions
Customer did not leave a comment.Lauren S. | First Impressions
Customer did not leave a comment.adianez g. | First Impressions
Good employee work and customer service.gloria l. | First Impressions
Clean secured space. Very convenient. Sorry to go but time to downsize. Thank youLori M. | Overall Experience
Customer did not leave a comment.Nancy G. | First Impressions
The unit was great and all staff were nice. However not being reimbursed for unused time that was already paid for, is a bad practice. I already paid for a month that I am not using, and you can rent out the unit and get a month’s rent from someone else, double dipping. This practice seems unfair to loyal customers.Kellee D. | Overall Experience
Customer did not leave a comment.James L. | First Impressions
Muy buen servicio totalmente agradecido.JUAN M. | Overall Experience
Friendly, accommodating staff, both at the Hamden, CT facility and the West Springfield, MA facility. Easy checking in experience. Reasonably priced, too!Joe A. | First Impressions
Customer did not leave a comment.enis m. | Overall Experience
A bit to priceyDamaris M. | First Impressions
Customer did not leave a comment.Kayan F. | First Impressions
The woman who helped me was extremely helpful and friendly. She explained how my storage unit works and how to get in. I will be doing all my storage and rental truck business with u-haulPaige J. | First Impressions
Fantastic facility! Great management!!!Kirsten R. | First Impressions
Customer did not leave a comment.mary l. | Overall Experience
I will use the service again if i need to in the future...Iris F. | Overall Experience
Customer did not leave a comment.SEAN R. | Overall Experience
I appreciate the reminder calls, I would always forget to pay my rent! The staff was very pleasant and helpful!!denesha c. | Overall Experience
Customer did not leave a comment.rose s. | First Impressions
Customer did not leave a comment.Stanley O. | First Impressions
Customer did not leave a comment.Alicia G. | Overall Experience
Customer did not leave a comment.Christine P. | Overall Experience
Joe was always very helpful.Suzanne M. | Overall Experience
i ike the facility and have never had an issue there so i keep coming back when i need a storage unit.JEFF J. | First Impressions
Merry Christmas Thank youAna M. | Overall Experience
Joe the manager was extremely helpful and very attentive to our needs.Tom S. | Overall Experience
Customer did not leave a comment.Rose R. | Overall Experience